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Boutique Hotel Madison

Zagreb · Croatia

Franje Pokornog 1aView location

8.8/10Excellent391 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Location5.6/105.6
Neighborhood8.4/108.4
Value8.6/108.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Boutique Hotel Madison

In the heart of Zagreb, Boutique Hotel Madison is within a 5-minute drive of Zagreb Zoo and Park Maksimir. This family-friendly aparthotel is 1. 3 mi (2. 1 km) from Zagreb Cathedral and 1. 8 mi (2. 9 km) from Archaeological Museum.

Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and a television in a common area. Featured amenities include complimentary wired internet access, express check-in, and express check-out.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite. Satisfy your appetite at the aparthotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours).

Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM. Make yourself at home in one of the 13 air-conditioned guestrooms.

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Your memory foam bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access is available. Bathrooms have complimentary toiletries and hair dryers.

In the heart of Zagreb, Boutique Hotel Madison is within a 5-minute drive of Zagreb Zoo and Park Maksimir. This family-friendly aparthotel is 1.3 mi (2.1 km) from Zagreb Cathedral and 1.8 mi (2.9 km) from Archaeological Museum. Make yourself at home in one of the 13 air-conditioned guestrooms.

Your memory foam bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access is available. Bathrooms have complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, express check-in, and express check-out.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
    • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards, debit cards, and cash
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Property Registration Number 36229930440, HR36229930440, 3629930440
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 66 per vehicle (one-way, maximum occupancy 4)
    • Uncovered self parking fee: EUR 20 per night (in/out privileges)
    • Early check-in is available for a fee (subject to availability)
    • Late check-in fee for check-in between 11:00 PM and midnight
    • Late check-out is available for a fee (subject to availability)
    • Spa fee: EUR 100 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Croatian

    Italian

Nearby attractions

Nama 0.6 km / 0.4 mi
Miroslav Kraljevic Gallery 1 km / 0.6 mi
Zagreb Zoo 1.5 km / 1 mi
Park Maksimir 1.6 km / 1 mi
Salata Sport and Recreation Center 1.7 km / 1.1 mi
Mestrovic Pavilion 1.7 km / 1.1 mi
Victims of Fascism Square 1.8 km / 1.1 mi
Archbishop's Palace 2 km / 1.2 mi
Ban Jelacic Square 2 km / 1.3 mi
Zagreb Cathedral 2.1 km / 1.3 mi
Zrinjevac 2.2 km / 1.4 mi
Dolac 2.2 km / 1.4 mi
Branimir Centar 2.2 km / 1.4 mi
Ilica Street 2.2 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 13
  • hotel
  • Car parkExtra charge
  • Wired Internet
  • Wi-fi
  • Laundry service
  • Bicycle hire service
  • Multilingual staff
  • Bellboy service
  • Lift access
  • Terrace
  • TV lounge
Show 3 more facilities & services
  • Spa treatments
  • Breakfast
  • Breakfast buffet
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU

    Photos are not available for this room type.

    Boutique Hotel Madison

    SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Boutique Hotel Madison

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED ONE BEDROOMDOUBLE • KING BED ONE BEDROOMDBL.B1-KG

    Photos are not available for this room type.

    Boutique Hotel Madison

    DOUBLE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG

    Photos are not available for this room type.

    Boutique Hotel Madison

    STUDIO DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Boutique Hotel Madison

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING BED ONE BEDROOMJUNIOR SUITE • KING BED ONE BEDROOMJSU.B1-KG

    Photos are not available for this room type.

    Boutique Hotel Madison

    JUNIOR SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Boutique Hotel Madison

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE CITY VIEWSUITE • DELUXE CITY VIEWSUI.CV-DX

    Photos are not available for this room type.

    Boutique Hotel Madison

    SUITE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG

    Photos are not available for this room type.

    Boutique Hotel Madison

    DOUBLE DELUXE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE QUEEN BEDSUITE • DELUXE QUEEN BEDSUI.DX-QN

    Photos are not available for this room type.

    Boutique Hotel Madison

    SUITE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Boutique Hotel Madison

8.8
Excellent
391 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
5.6 /10
Neighborhood
8.4 /10
Value
8.6 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
03 Jul 2026
Luigi
Super clean!!! Super safe!!!
Friends_and_family Family
8/10
Excellent
30 Jun 2026
Dilshod
Good stay overall. The hotel was clean and the staff was friendly. The hotel and rooms were smaller than expected, and the property feels a bit outdated, but it was comfortable for a short stay.
Family_with_children
10/10
Exceptional
12 Jun 2026
Ruel
The hotel was clean and organized. Their staff were very friendly and approachable. They took good care of all our needs. We love this place😊
Business Friends
8/10
Excellent
02 Jun 2026
Rodianne
The room was spacious and clean. The breakfast was good, but it was the same every day, which became repetitive after a while. The air conditioning in the room was not working properly, and the issue was not resolved even though we reported it after our first night. The staff were friendly and helpful.

The hotel's location was excellent, just a 2-minute walk from the tram stop, making it very convenient to travel to the city centre.
Friends_and_family Family
10/10
Exceptional
21 May 2026
Anatoliy
Very nice
10/10
Exceptional
18 May 2026
Mike
Worked great with three kids and three bedrooms. If you have a car parking is difficult.
Friends_and_family Family
10/10
Exceptional
09 Dec 2025
Matthew
Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.
Leisure Family
10/10
Exceptional
28 Nov 2025
Ann
Staff very helpful and courteous. Room in excellent condition.
Leisure Friends
2/10
Poor
11 Oct 2025
Tracy
False Advertising, Bait-and-Switch, and Unresolved Refund — Do Not Book


I booked and paid for a Deluxe Suite (2 bedrooms) at Boutique Hotel Madison expecting two king beds, an outdoor balcony/patio, and an in-room washing machine as advertised. On arrival after an international flight my family was placed in a one‑bedroom suite that exactly matched the one‑bedroom listing photos and lacked every advertised amenity. The hotel initially offered drink vouchers, then claimed the reserved two‑bedroom was unavailable due to maintenance. I checked out the next morning (01 Oct 2025), and the manager refused to provide a folio or receipt documenting my checkout.

I rebooked at The Westin Zagreb for the remainder of my trip at my own expense. Expedia offered a 7‑day hotel voucher, then a travel credit; I declined both and requested a full refund for false advertising and misrepresentation. Expedia discouraged me from filing a fraud report and has not provided a satisfactory resolution.

This was a bait‑and‑switch, plain and simple. Photos and descriptions on the listing are misleading; management refused to make it right or document their own failure; Expedia’s proposed remedies were inadequate and the escalation process has failed to produce a refund. If you value accurate listings, honest service, and reliable customer support, avoid this property and be prepared to escalate aggressively with Expedia and your card issuer if you are misled.
Leisure Family_with_children
8/10
Excellent
01 Oct 2025
Vijay Anand
Madison hotel is close to train station and staff is friendly
10/10
Exceptional
19 Sep 2025
Lilly
Well we were only there for one night, and really only half a night. The staff was helpful, pleasant, and offered all the tips and tricks for our very short stay. The property was quiet and nice! We regretted not staying there for longer at the beginning of our trip. The suite we stayed in would have been perfect for a small family staying in Zagreb for several days. Didn’t get perfect 5 stars on condition only because I was so excited to see a bathtub, but the bathtub faucet didn’t work. Other than that perfect stay.
Leisure Partner
4/10
Poor
15 Sep 2025
maria
Pros : one lady at the reception was extremely nice . We are done here with pros
Cons: bathroom corners full of mold , rust, sink didn’t work; I arrived in the room at 10;00PM where the sheets were not changed
This place couldn’t cost even the third of what they make you pay .


Leisure Self
10/10
Exceptional
17 Aug 2025
Hong
Breakfast is good!
Leisure Family
10/10
Exceptional
11 Aug 2025
Ann
Quiet and restful. Helpful staff. Comfortable bed. Near Access to my interests. Thank you.
10/10
Exceptional
13 Jul 2025
Sema
Loved Madison’s Boutique Hotel! We were very comfortable and breakfast is a bonus. Would highly recommend.
Leisure Family
8/10
Excellent
02 Jul 2025
Mary

Nice staff!

The hotel staff are very communicative and helpful especially with securing parking. The hotel is located close to two hospitals so there can be traffic. I'd highly recommend getting parking if driving a car. The AC worked in all the rooms! The shower does need a more thorough cleaning. No real ventilation so it was moldy. Everything else was clean. The included breakfast was large and diverse. Overall a good experience!
Friends_and_family Friends
8/10
Excellent
01 Jun 2025
Daniel Pierre
Excellent accommodation, good breakfast, friendly personnel.
6/10
Pleasant
20 Apr 2025
Abdul Nadeem

Stopover OK

Overall 3 stars. We had an OK stay at this hotel apartment b&b. 5 stars for staff who were friendly, nice and helpful. Breakfast was OK. Location was OK. Cleanliness was good. Room was OK. Room rates little over priced. 15 minutes from airport. Not too bad not too good.
Friends_and_family Family
10/10
Exceptional
03 Apr 2025
Marko

🔝🔝🔝

Clean, comfortable, and great location
Business Family
8/10
Excellent
02 Jan 2025
DWAYNE
Location was good but simple things like an iron were unavailable
Leisure Family
8/10
Excellent
10 Dec 2024
Verified traveler

Comfortable stay

Studio apartment with kitchen is a bit small, but clean. Hotel staff are very friendly, helpful and polite. Breakfast spread was acceptable. Location of hotel is good.
Friends_and_family Family
10/10
Exceptional
26 Oct 2024
Verica
Amazing service, comfortable bed
Business
6/10
Pleasant
15 Oct 2024
Theres
Did not look like the pictures.
Leisure Family
4/10
Poor
04 Jul 2024
Bilal
1.Room Condition: The room I received was in poor condition. The bathroom was dirty, and overall hygiene standards were unacceptable.
2.Staff Behavior: The hotel staff was rude and unhelpful during my stay.
3.Reservation Discrepancy: I had initially booked a duplex room, but upon arrival, I was given a single room. Furthermore, the hotel staff informed me that my payment was non-refundable, which contradicted my booking terms.
Proposed Resolution: I kindly request a full refund for the following reasons:
1.The hotel did not meet basic cleanliness standards.
2.The staff’s behavior negatively impacted my experience.
3.The reservation discrepancy caused inconvenience and discomfort.
I understand that policies may vary depending on the property, but I believe my situation warrants an exception. As a loyal customer, I hope you can address this promptly and provide a fair resolution.
Please confirm the refund process and timeline, and I appreciate your understanding in this matter. I look forward to your prompt response.
Thank you for your attention.
Business
10/10
Exceptional
30 Jun 2024
Seki
Very nice room and staffs are very nice and friendly
Leisure Self
10/10
Exceptional
20 Jun 2024
Kamel
Amazing room with a terrace and a great view! Everyone here were super nice! Thanks!
Leisure Partner
8/10
Excellent
23 May 2024
CHRISTINE
The property was clean and breakfast was good. It's not a hotel but a apartment type
Leisure Friends
6/10
Pleasant
20 May 2024
Gary
People were pleasant m
Leisure Self
10/10
Exceptional
20 May 2024
Joshua
We stayed in this quaint hotel for five nights and thoroughly enjoyed our stay. The staff was attentive and professional. The only major challenge is the fact that there is very limited parking close to the hotel. We found a parking lot .2 miles away that was inexpensive and an easy walk. Keep that in mind if you have a vehicle while staying at the hotel. Our room was very clean and the bed comfortable. The breakfast was varied and delicious. We would definitely stay here again given the opportunity…
Business_and_leisure Family
4/10
Poor
14 May 2024
Erik
Shabby conditions.
10/10
Exceptional
21 Apr 2024
Francisco
Front desk staff was friendly and helpful.
Leisure Partner
10/10
Exceptional
28 Oct 2023
Kevin
The location was good. It was only one mile walk to the city center or 20 minutes by Uber. Five euros in taxes for about the same price.. the staff was very helpful!!!
Leisure Self
10/10
Exceptional
13 Sep 2023
Kieran
Good location
Leisure Partner
6/10
Pleasant
14 Aug 2023
Timothy

Lovely staff, air conditioning failure

Wonderful staff and breakfast and spacious apartment. The only problem was the reception closed at 11pm we had our air con on max to cool the apartment down but could not turn it off or change it. We were very cold at night and could not sleep much.
Friends_and_family Family
8/10
Excellent
31 Jul 2023
Anna
Overall great staff and cleanliness.
One apartment air condition wasn't working so a bit hot.
Breakfast was great, good options, would stay here again
Leisure Family_with_children
10/10
Exceptional
27 Jul 2023
Ljiljana
Very personal & friendly service. Feels like a stay at home.
Leisure Self
8/10
Excellent
07 Jun 2023
Henrik
Room good, only one TV
little stuffed, but good quality.
very good breakfast and excellent attention from reception.
Leisure Family
8/10
Excellent
07 Jun 2023
Eva

2 night Stay

Our 2 night stay was satisfactory for our needs. We thought the hotel was closer to the City Centre, but it was actually a 30-minute walk. The hotel reception were very helpful in organising a taxi cab for us & in advising about where the various restaurants in the centre are located. The breakfast service needs a little better organisation but that could be easily rectified. All in all a good experience for us.
Partner
10/10
Exceptional
01 Jun 2023
alice
Excellent good. Small hotel but the service, breakfast, and amenities like five stars. Definitely worth it and recommend it to everyone.
Leisure Friends
6/10
Pleasant
03 Jan 2023
Tammy
Too noisy, sounds loudly at midnight…room style isn’t really matching with the picture it showed. Electric shut down always. But Staff are nice and helpful.
Leisure Friends
8/10
Excellent
10 Oct 2022
Danielle
It’s a lovely place, very nice staff and breakfast. The room set up was different from what was online but I was told this has just not been updated online yet, a little disappointing but it didn’t ruin my stay.
Leisure Self
10/10
Exceptional
05 Sep 2022
Rui
Excellent hotel. Very clean. Staff was very friendly. Amazing apartment
Leisure Family
10/10
Exceptional
15 Aug 2022
Christopher

Fantastic stay

Lovely hotel, super friendly and helpful staff, clean and pleasant room, great breakfast and ideally located for visiting Zagreb - highly recommend!
Partner
10/10
Exceptional
07 Jul 2022
Mina
Excellent staff; so polite and helpful. The rooms are clean and beautiful. We had a great stay
Leisure Family_with_children
10/10
Exceptional
17 Jun 2022
Emilie Sofie

Very good!

Nice and cozy hotel with helpful and friendly staff. Had a lovely time and would gladly book here again
Partner
6/10
Pleasant
10 Jun 2022
LeeAnna

Very misleading description, no pool

Description and pictures are very misleading. There was no pool, rooftop terrace, or spa. These are things offered at their other property Madison Villas. Madison Apartments had nothing like this. They gave us a room that was 2 steps away (literally) from the reception desk. When we asked for an upgrade because we are Gold Members they showed us a few rooms we could upgrade to but wanted to charge us €100.

The staff was friendly and seemed to know nothing about their description being incorrect on this booking platform.

For the price I would most definitely stay at the Sheraton for the same price and they do have a pool and a better location. The walk into the square is very far! We had to take Uber.
Partner
6/10
Pleasant
04 May 2022
Liming
My room door is one meter from the reception, I can hear everything in the reception and the dining room when I stay in the room. It's really noise. I stayed four nights and I was waken up by the bell rings at midnight at the first and fourth nights.
Leisure Self
10/10
Exceptional
03 May 2022
Marc
Stayed in the Spa Suite room. Excellent value for money and the hot tub was of an insane size.

staff were friendly, and as a VIP member, they proactively gave me 10 Euro's worth of Drinks, without me having to ask.

Location was a little far out from the main central attractions, but only £3 in an Uber so not an issue
Leisure Self
2/10
Poor
29 Apr 2022
Robert
We stayed for the first night in the wellness suite which was beautiful which it should have been for the money spent, but then we moved to a standard room with kitchen in and washing machine, the washing machine leaked all over the floor when used, nowhere to hang our clothes that we had washed and then only one of the 2 hobs worked so made cooking an absolute nightmare! Probably wouldnt stay or reccomend here.
Leisure Partner
8/10
Excellent
16 Dec 2021
Megan
Stayed here for 3 nights, quiet area and walking distance of restaurants, coffee shops and stores. The staff were very nice and welcoming throughout the stay. One point would be that the room is advertised as soundproof, that didn’t seem to be the case.
Leisure Partner
10/10
Exceptional
11 Dec 2021
James
Friendly, clean and comfortable hotel
Self
6/10
Pleasant
03 Dec 2021
Heidi

Okay.. but not worth the money

Beds are super comfortable. Rooms a lot smaller than they look on photos and whatever you do, don’t book the room with the balcony… one of the staff members live or stay there whilst working and are really noisy as they finish at 11pm and start work at 7am and are really noisy getting ready early hours in the morning and coming home at night after work! The noise lasts until early hours in the morning. They are not considerate when you confront them about it either. Also the staff at breakfast are very rude
Partner
8/10
Excellent
18 Oct 2021
Sean

Great time, Great Place, Great People

My wife and stayed in the Exclusive Suite, 1 Bedroom, Sauna room. The room had more pros than cons. Overall, it was one of the best hotel room experiences we have had.
The room was converted from a day spa use to a hotel room. With that said the room was very romantic. Shower, dry sauna and hot tub in one room and the bed in another room. AWESOME!!
The hotel room itself needed more room for luggage, but because of the converted layout, there really is no room for luggage, so be prepared for that. They do have a couple of \"closets\" but not that works well for a weekend worths of clothes.
The room is downstairs next to the kitchen, so that was noisy in the morning, but you could tell, they were trying to be quiet for us. The next morning we shut the door to the bedroom and that took care of the noise.
The entire staff was so VERY, VERY nice and polite. What ever shortcomings that the room had the staff made up for it. Damir and Marina really was genuine, caring, helpful and friendly. Just top notch!! Overall, I would give it 4 out of 5 stars. Well worth it! The wife and I reconnected after being away from each other for 5 weeks. We will remember the room, the staff and the local restaurants as well.
Partner
10/10
Exceptional
10 Nov 2019
Verified traveler
Pleasant interior very modern. Only downfall is you must carry your own luggage up a lot of stairs up to room but it is worth it.
Business Self
10/10
Exceptional
02 Oct 2019
Verified traveler
Staff were FANTASTIC!! Eva was absolutely great too!! Price was right. Location ideal! Felt like staying with family! LOL!
Reno's are in the works so be patient! It's worth it!
Leisure Friends
10/10
Exceptional
02 Oct 2019
Yulia

Fantastic

Fantastic, beautiful, comfortable, true luxury. Wonderful breakfast.
Friends_and_family Family
6/10
Pleasant
28 Sep 2019
FromCA
Five sets of stairs!!! Lots of exercise!
Phone didn’t work so we needed to go up/down stairs a few more times.
Leisure Partner
10/10
Exceptional
20 Sep 2019
Jane
It was just what we wanted and what the booking said. Great room fully stocked mini bar with snacks if you want. Clean good patio . Great.
Friends_and_family Family
6/10
Pleasant
14 Sep 2019
Verified traveler
Accommodation good but our allocation lacked privacy given proximity to reception.
Staff were friendly and helpful. No tea/coffee facilities or water provided. Breakfast was adequate. Location very good however. Easy for travel and pleasant area to walk around.
Leisure
8/10
Excellent
29 Aug 2019
Verified traveler
I like how you needed to buzz into the hotel upon entrance!
Leisure Self
6/10
Pleasant
13 Aug 2019
Shane

Zagreb stopover

This review is tricky. Positives were comfortable bed, reasonable sized room (though no where to put luggage), small walk to restaurants, good wifi and the young lady in reception was nice. Not so positive was poor air conditioning (room was very warm even with air con at lowest temperature), no lift so had to carry heavy suitcases up stairs and motel looks quite tired. In saying that it was a reasonable price for a one night stopover stay.
Partner
10/10
Exceptional
13 Aug 2019
Verified traveler
The staff are very professional and go out of their way to make guests feel like at home. I will definitely reserve again the next time I’m in Zagreb
Business_and_leisure Family_with_children
10/10
Exceptional
20 Jul 2019
Verified traveler
Absolutely wonderful. It’s a 20 min walk to the Square, but apart from that everything was perfect
Business_and_leisure Partner
10/10
Exceptional
14 Jun 2019
Verified traveler
Was nice, only downside being stairs to the top. Just depends if thats ok or not for you
Leisure Partner
8/10
Excellent
03 Jun 2019
Verified traveler
Our stay was very enjoyable. The room was clean and nicely decorated. We had a great balcony to enjoy the view. The ladies at the reception were very helpful and nice. The two downsides we found were the lack of elevator with no one to help bring up the luggages to the last floor and the light curtains that let all the sunshine in when we are trying to sleep. Adding an elevator may be difficult, but curtains that block sunlight are a must and were lacking.
Partner
2/10
Poor
29 May 2019
Sandra

A FIRE RISK

There are 2 Superior rooms but both are advertised as having 30sqm and separate dining area. But ours does NOT have a separate dining area nor is it 30sq m. It is very small but we had to pay the Superior rate. There is no lift and the Superior rooms are on the 6th floor - almost 100 steps! And finally there are no smoke alarms nor fire escapes so the building is a potential death trap. WiFi is pathetic. Breakfast is in a dump of a cafe opposite. Parking is on street and you have to pay cash into a machine. Don’t go there.
Partner
10/10
Exceptional
17 May 2019
Verified traveler
Friendly staff, great location and absolutely luxurious rooms and accessories. I was very happy and felt very comfortable. Great job!
Leisure Self
10/10
Exceptional
16 May 2019
Verified traveler
Highly recommended. Brand new, luxury, great location, great facilities!

Everything is superb!
Leisure Self
10/10
Exceptional
07 May 2019
Mladen

Excellent Ambitious Hotel

Few years ago, I was in the same hotel, and was very pleased. Now they have even improved, and trying to improve further. Congratulations. Warmly recommendable, if you don't insist to be in the center of the town.
10/10
Exceptional
07 May 2019
Ellen
25 minute walk to the old town. Computer bed really nice apartment
Leisure Partner
8/10
Excellent
10 Apr 2019
Verified traveler
Staff were friendly and helpful. Tram station is around the corner of the property- easy access to the centre
Leisure Self
10/10
Exceptional
28 Mar 2019
Verified traveler
Definitely a great place to stay while in Zegrab. Clean quiet and comfortable. Better than staying at a hotel. Great rooms.
Leisure
8/10
Excellent
07 Dec 2018
Adrian

Eva was helpful!

Location is not hard to find, near tram station, 2 - 3 euro uber ride from the bus terminal (yes, using Uber in Zagreb is safe and cheap). Eva, the front desk officer was friendly and helpful. Room was spacious. Our only complaint is that we have to carry our heavy luggages up to the third floor as there was no elevator. But as per Eva, they are installing an elevator which will be operational by March 2019.
Partner
10/10
Exceptional
10 Oct 2018
Stacie

CLEAN AND COMFORTABLE

Damir was a great guy at the front desk and very helpful. Our bed mattress was excellent and the pillows perfect. I had just come from 2 sleepless nights in Dubrovnik with terrible mattress and bad pillows. VERY CLEAN! Zagreb was beautiful.
Friends
10/10
Exceptional
10 Oct 2018
Verified traveler
Very modern and clean, close to local Bigys, a local restaurant across the street. Close to main street and tram stop to take you to city center. Didn't have elevator.
10/10
Exceptional
09 Oct 2018
Verified traveler

HOLIDAYS

EXCELLENT ALL STAFF VERY HELPFUL ESPECIALLY SLAVIN
Family
6/10
Pleasant
28 Sep 2018
Verified traveler
The sheets were not on the bed properly, there was a good inch at the head of the bed that was not covered.
The corner of the bathroom was dirty.
The check in was not warm or inviting.
Nice room design and nice kitchen.
10/10
Exceptional
15 Sep 2018
Verified traveler

Modern apartment close to town

Apartment was very new and spacious
Pool was lovely
Only negative was the road noise
8/10
Excellent
13 Sep 2018
Anna
Good size but no elevator and no shampoo or little toiletries. Other than a few mild inconveniences it was a clean, comfortable place
10/10
Exceptional
11 Sep 2018
Kevin
Spacious and well equipped apartment. Close by to tram which takes 5 stops to main square.
10/10
Exceptional
10 Sep 2018
Verified traveler

Great place to stay

Everything was perfect. All was great even we had to find our own parking at the public area. A pretty and helpful staff.We felt at home. The only trouble was no elevator.
Friends
10/10
Exceptional
04 Sep 2018
Maurice

good

It was nice.
The place is very clean, only one issue: NO Elevator. not very nice when going to the high floor.
10/10
Exceptional
28 Aug 2018
Sophie

Super clean and good location

Immaculately clean. Parking available. A bathroom and a separate toilet was really handy. Location great- one minute walk to the tram and five stops you are right in the central square. Receptionist was very helpful.
Family
10/10
Exceptional
13 Aug 2018
Laurie
Room was modern and light. Seemed very clean but in further inspection I could tell floor had not been mopped. Minor details overlooked did not dampen our satisfaction with the room. Desk staff had excellent English skills and were informative e about transportation and recommendations.
10/10
Exceptional
11 Aug 2018
Dennis

Excellent accommodation.

Excellent accommodation, clean with friendly staff. The only thing that I would change would be replace the dishwasher for a washing machine, other than that a very nice place. Recommend.
It’s about a 5 minute taxi ride into the main centre, we used Uber all the time and could get a taxi within 3 minutes and cost between 14 to 20kn.
10/10
Exceptional
09 Aug 2018
Rebecca

Spacious apartment close to public transport

Spacious apartment close to public transport. It was really lovely to stay here. The people on reception were so helpful and tried especially hard to get us checked in earlier knowing we’d travelked overnight by bus. The room was bright, modern and clean and it was great being able to make our own breakfast because of the kitchen facilities. The location was great with a tram stop nearby and a supermarket close. I would stay here again!
6/10
Pleasant
19 Jul 2018
Jc
Nothing special
8/10
Excellent
12 Jul 2018
N
Beautiful apartment no doubt. But I would never stay there again. I don't understand such a nice hotel with the prices they charge, and still charge customers for parking. Ridiculous.
10/10
Exceptional
07 Jul 2018
M

Very nice place!

The people at the front desk are so helpful and friendly! The location is a five minute or less walk from the tram that runs to the old part of town (and everywhere else).

The only down side to this property is that there is no elevator in the building. (Front desk help will help with carrying luggage up and down, of course, but keep this in mind if you have knee or foot issues.)
10/10
Exceptional
04 Jul 2018
Verified traveler

Modern luxury apartments

Very clean & modern apartments in a quiet location with a comfortable bed. Within a 25 minute walking distance to the main square. Would definitely stay there again! The only issue was carrying our luggage up the stairs but the staff helped us & mentioned they are getting a lift soon.
8/10
Excellent
01 Jul 2018
mark

Recommended

Modern, well designed apartment, clean and comes with all the kitchen stuff you would need.
Reception was friendly and easy even with a late check-in.
Parking is on street reserved
10/10
Exceptional
28 Jun 2018
Verified traveler
Luxurious apartment, spacious, clean and well equipped.
Wonderful concierge.
Considering we woke him at 1 am he was very accommodating and concerned about our well-being.
Would definetely return to this place!
Hvala
Pauline and Steve
10/10
Exceptional
28 Jun 2018
Adriana

Perfect place to stay.

Very helpful staff. Located in quiet area. Very nice apartment! You can book airport transfer and yours with them too. 13 minutes away from down town with tram.
I would definitely stay here again and would highly recommend it.
10/10
Exceptional
21 Jun 2018
Marty

Nice place!

Would love to have more light in the room, but other than that, it was great. The bed was comfortable and everything was clean. Thanks!
10/10
Exceptional
20 Jun 2018
Faisal
It was very clean and modern.
Family
8/10
Excellent
18 Jun 2018
Verified traveler

Exceptional staff, lovely accommodations.

Service was exceptional! The staff really went above and beyond. Good news: an elevator is being installed in October!
8/10
Excellent
16 Jun 2018
Verified traveler
Only problem is no elevator in the building but the manger carries the luggage up and down the stairs
10/10
Exceptional
15 Jun 2018
Mike
Excellent hotel. Stevan our host was outstanding - he gave us great restaurant recommendations and general advice about what to see and do. He also helped us arrange our onward journey to Trogir.
8/10
Excellent
10 Jun 2018
Craig

Luxury lodging- excellent price/quality

High quality appartment looking onto quiet street. Very clean. Comfortable bed.
10/10
Exceptional
05 Jun 2018
Shari
We were only here for a quick one night stay, but found the staff and the room to be just lovely. It worked out perfectly for us, even with a bar about two door down where we could grab a bite to eat late at night, upon our arrival. The parking we reserved was right in front of the apartment, which made it so easy, and they helped us get luggage up just the few stairs that were required for our place on the ground floor. We found it easier to take a very inexpensive trip to the Dolac Market, which we would recommend. I would stay here again for sure!

Location & surroundings

Boutique Hotel Madison
Franje Pokornog 1a, Zagreb, Croatia

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Boutique Hotel Madison

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