Canopy by Hilton Zagreb City Centre

Croatia , Zagreb
Zagreb, Ulica kneza Branimira, 29
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100 reviews shown

10/10

Exceptional

21 Feb 2026

Sheryl

clean, nice staff, good location

4/10

Poor

17 Feb 2026

Ana

Sticky hardwood floors, an unclean toilet seat, hair on the tiles, rust in the bathroom, polyester sheets, and no trash bin liners. Felt like a 3-star hotel quality at best. The worst hotel in Zagreb I’ve stayed in.

Self

6/10

Pleasant

13 Feb 2026

Sian

The room was too warm and there was no way to cool it down other than opening the window but the window can't be kept open at night because there's too much noise from the street. The employees really tried to help, but unfortunately there wasn't anything they could do.

At the time I booked, the cost of the shuttle was advertised as 34 euros, but after I booked the room, when I tried to book the shuttle, I was told it would cost 50 euros (the listing has since been updated to 45 euros). A taxi from the airport cost us 28 euros.

Breakfast had a good selection of hot and cold, sweet and savoury items. They close the buffet exactly to the minute though, so make sure you watch the time.

10/10

Exceptional

08 Feb 2026

Djenita

Everything is always perfect at Canopy! That is why I always stay there when I am in Zagreb. Location, hotel, amenities, staff, cafe bar. Such a good vibe, too. Highly recommend!

Leisure Family

10/10

Exceptional

08 Jan 2026

Jane

Great staff. Very clean hotel

Leisure Partner

10/10

Exceptional

04 Jan 2026

Josip

Staff, breakfast, clean room

Leisure Self

6/10

Pleasant

14 Dec 2025

Winnie

Most of the staff was very helpful and courteous. I had a bad experience during check-in when a staff member decided to serve the 2 ladies behind me while I've been waiting in line first. She said she assumed I was with the family in front of me because we have the same skin color. I explicitly informed her that I was not with them, but she continued to serve the other 2 women & ignored me. She did apologize to me as I was checking out a few days later, but that left a bad impression on me already. Other than that, the room was spacious and nice & clean. The bed can be more comfortable. The restaurant was very decent.

Leisure Family

10/10

Exceptional

14 Dec 2025

Karleton

Great hotel and great location!

8/10

Excellent

09 Dec 2025

Ransom

Everything was fine, but the furnishings in the lobby, while trendily mid-Century, are incredibly uncomfortable. The spare cushions and hard angles make it an uninviting spot. The room was excellent, as was the onsite restaurant. The staff are particularly good!

Business

10/10

Exceptional

07 Dec 2025

Katie

Staff and clean

Business

10/10

Exceptional

28 Nov 2025

Djenita

Everything about this hip and modern hotel is perfect - from its location, to the amenities, the vibe, the staff, the rooms, the bar and restaurant, the rooms, and absolutely spotless and clean environment. This is my favorite hotel for my frequent stays in Zagreb. Highly recommend.

8/10

Excellent

15 Nov 2025

Margaret

Hotel was good, although a little dated. Breakfast was good with plenty of options. Hotel is a fair walk from the main shopping and attractions - although most attractions were either closed or undergoing renovations.
Restaurant options in the area are limited

Partner

4/10

Poor

12 Nov 2025

Massimo

The first room was dirty with pee in the toilet and the second one the TV didn’t work… so they have to change the room twice!!!

Business

10/10

Exceptional

10 Oct 2025

John

Great hotel and restaurant food was excellent! Very close to old city

Leisure Partner

10/10

Exceptional

24 Sep 2025

Djenita

I especially like the modern, cool vibe at this hotel. The guests are interesting, from all over the world. The staff is young and friendly. The coffee/bar area is amazing. The cocktails and cakes great! The restaurant has many local food selections and its breakfast is very good. The location is unbeatable - everything is easily accessible - either on foot (all the city center points of interest), or by tram or car - the parking garage is attached to the hotel.

Highly recommend this hotel!!!

Business_and_leisure Family

10/10

Exceptional

22 Sep 2025

Wendy

A 2-3 minute walk to the Zagreb train station so super convenient for train travelers. All other aspects were typically what you would expect from a Hilton.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Nathan

We loved our stay at The Canopy. Beautifully decorated, friendly and helpful staff, well situated and everything we were looking for.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Rodney Alan

We arrived via Uber from airport. Dinner and breakfast were very nice and the space was relaxing. Staff is very nice and friendly. Glad we stayed here.

Leisure Family

10/10

Exceptional

01 Sep 2025

Jennifer

All of the staff were very helpful. The concierge staff were friendly at check in.
It was a nice walk to city centre. The rooms were clean and modern. The rooms were quiet and beds were very comfortable.
We would definitely recommend.

Leisure Family

10/10

Exceptional

30 Aug 2025

Naomi

Love the water station, clean & comfortable

Close walk from the bus station and the central area sights. They provide a lovely glass pitcher and ice bucket with filtered water filling stations on several floors. Every hotel should do this to eliminate plastic waste. Bed was comfortable with four pillows and the shower was hot and powerful. Blackout drapes worked perfectly. Great for a corporate hotel.

Partner

8/10

Excellent

14 Aug 2025

Zvonko

Super

10/10

Exceptional

01 Aug 2025

Antonija

Easy check in and great room option!

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Kelly

Great restaurant, easy to get to the old town and train station, good breakfast and right next to a shopping mall with a movie theater.

Leisure Self

10/10

Exceptional

24 Jun 2025

Tamara

Beautiful hotel. Had a nice quick stay.

Leisure Family

8/10

Excellent

20 Jun 2025

Majs

Nice property. Challenge was figuring out where to park, drove around the block many times, no way to pull up to check in. Would have been helpful to know in advance

Leisure Family

6/10

Pleasant

09 Jun 2025

Valdemar

Property location was convinient, itself clean with friendly stuff but close proximity to the tram trucks made it noisy particularly earlier in the week.

Leisure Partner

10/10

Exceptional

27 May 2025

RIMMA

Goood hotel🌿good breakfast

Leisure Self

10/10

Exceptional

08 May 2025

The staffs were very friendly. The location is convenient. The property is in good condition.

Partner

10/10

Exceptional

26 Apr 2025

Rosa

Breakfast is great

Leisure Family

10/10

Exceptional

08 Dec 2024

Carolina

Nice hotel with confortable rooms. Close to everything and walking distance to the train central station

Leisure Partner

10/10

Exceptional

06 Dec 2024

Edgar

Very nice, very well situated,

Leisure Partner

10/10

Exceptional

05 Dec 2024

Hatice Tugba

Perfect Location & Great Design

this was my second accommodation in Canopy! everything was excellent again! Especially you need to try breakfast!

Business

10/10

Exceptional

19 Nov 2024

Moya

This is a great hotel and the staff are lovely! Trying to access the lobby for check in was difficult with the streetcars and traffic out in front…very intimidating for foreigners. Once the parking is located, it is easy and safe to get to the hotel and to your room. Directions to the underground parking should be emphasized.

Leisure Partner

8/10

Excellent

15 Oct 2024

Andrew

Guests cannot control the air temperature and it was alwasy too cold for us especially after the shower.

Leisure Partner

10/10

Exceptional

03 Oct 2024

John

The rooms were neat clean and recently renovated. The restaurant downstairs has a good menu and a great vibe. Yhe cocktail bar downstairs has been beautifully fitted out and a great place for a drink.
I definitely recommend you stay here.

Business_and_leisure Family

10/10

Exceptional

30 Sep 2024

Kristie

Quick trip but very comfortable

Excellent stay as we passed through Zagreb on our way to Paris. The transfer lounge was so clutch - great feature. Rooms were clean and comfortable and we enjoyed the restaurant and bar.

Friends_and_family Family

10/10

Exceptional

28 Sep 2024

Ivo

Amazing staf

8/10

Excellent

22 Sep 2024

Prabodh

It was fine

10/10

Exceptional

20 Sep 2024

James

Modern and comfortable

4/10

Poor

16 Sep 2024

Franko

Unfortunately, our stay at this hotel was marred by the unprofessional behavior of the staff. I witnessed several instances of staff treating each other poorly, particularly in how some Asian staff were treated. To make matters worse, I overheard staff members talking negatively about customers while in the bar area. As someone who understands both English and Croatian, it was clear this wasn’t subtle, and I’m sure other guests noticed as well.

The breakfast and dining experiences were also chaotic. The staff were often loud, almost shouting at each other, which created a tense atmosphere. It was apparent that their internal relationships were not good, which impacted the service and made the experience unpleasant.

Overall, while the hotel itself might have been fine, the staff's behavior really overshadowed what should have been a more positive experience.

Business_and_leisure Partner

8/10

Excellent

15 Sep 2024

allen

All was quite good except for breakfast which was very expensive and poor quality many items that should be hot were not. And many fewer selections than all of the other hotels we stayed in

Partner

10/10

Exceptional

12 Sep 2024

Wojciech

Hotel Canopy was overall good stay. We stayed for about four nights for our honeymoon. The staff are very friendly. Restaurant and bar staff are great too. The elevator could use some upgrades. Rooms were ok and location was good.

10/10

Exceptional

10 Sep 2024

Ivana

Nice and quiet, walking distance to downtown.

Leisure

10/10

Exceptional

06 Sep 2024

Nada

This is amazing place to Stay. So close to the bus station and its about 5 min walk.

10/10

Exceptional

02 Sep 2024

Ricardo

Nice hotel close to downtown Zagreb.

10/10

Exceptional

24 Aug 2024

Verified traveler

Comfortable hotel within walking distance of Zagreb’s city center’s sights and easy access to/from the airport. I enjoyed the peace and quiet of the area versus the noisier, more touristy areas. The service was attentive and quick. Property is fairly new and is well taken care of. I didn’t eat at the hotel, so I can’t speak to the quality or value for money of the food. However, breakfast for €22 / person seemed steep relative to the prices in the area.

Leisure Self

8/10

Excellent

21 Aug 2024

Hatice Tugba

Just hearing noises from outside. But overall is OK. Hotel is in great condition!

Business

10/10

Exceptional

07 Aug 2024

Ivo

Best

10/10

Exceptional

30 Jul 2024

Sanja

The location is close to shopping and dining,. Great customer service. The room was very clean and bed was super comfortable. I would deffinitely come here again!

Leisure Family

10/10

Exceptional

14 Jul 2024

Neda

Leisure Family_with_children

8/10

Excellent

09 Jul 2024

Vania

The hotel is good for a few days in Zagreb. It's close to the train station and only a 15 minute-walk away from the main square in town. There are several restaurants, cafes, and bars nearby.

Leisure Friends

10/10

Exceptional

05 Jul 2024

Anna

Great staff. Welcoming and helpful. Neighborhood has great places to eat and lots to do.

Leisure Family

8/10

Excellent

28 Jun 2024

Amelia

Awesome hotel very close to the city a s all its main attractions. Lots of little details done right.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2024

Nigel

Always excellent

Partner

10/10

Exceptional

18 Jun 2024

Martin

Excellent staff, a lovely clean, spacious and modern room and a yummy breakfast!

Partner

4/10

Poor

13 Jun 2024

Lisa

Other: sir didn’t work the entire time. Hotel staff was lying to customers. There solution was to open our window . We were on the 2nd floor over cars, the subway, people walking & talking.. you could hear EVERYTHING. Also, this was during June, it was hot and humid and lots of mosquitos. Told us, no one on staff to fix, then they’ll come fix your AC tmrw but never did,, offered to switch our room but didn’t tell us the AC didn’t work in that room either ( until we asked the question then they fessed up). Had I known when I checked in I would’ve booked another hotel. Several other travelers at front desk complaining about same problem. Checked out June 12, it’s June 17, still waiting to hear from hotel GM to address my concerns & multiple complaints. .

Business_and_leisure Friends

6/10

Pleasant

12 Jun 2024

Pamela

Average hotel needs updating some rooms tv didn’t work, problems with air conditioning in room. Front desk check in staff were courtesy & helpful. Restaurant staff need lots of training in customer service, food was average, dinner was poor quality fish smelled most in our tour did not eat it or sent it back.

Leisure Family

10/10

Exceptional

08 Jun 2024

Emira

Beautiful updated hotel with wonderful staff.

Leisure

10/10

Exceptional

08 Jun 2024

dean

Brilliant location to start your trip in Zagreb close to bus station easy 10 min walk
helpful staff
Great room

Leisure Partner

10/10

Exceptional

28 May 2024

Keith

Excellent location, clean and the staff were very welcoming and helpful

Leisure Partner

10/10

Exceptional

27 May 2024

Ian

Business trip

Business trip to Zagreb. Nice hotel in a good location to walk into the centre. Nice staff, very helpful and friendly

Business

6/10

Pleasant

19 May 2024

Jinju

깔끔한 숙소

숙소는 청결하고 서비스도 좋았습니다.

Partner

10/10

Exceptional

18 May 2024

Natalie

Modern and clean hotel, spacious rooms and polite staff

Leisure Family

10/10

Exceptional

16 May 2024

Kin Chung

We have an upgrade of our room. The room is big and the breakfast is good. Hotel staff are nice. A bit fast from old town but still in a walking distance.

Leisure Partner

10/10

Exceptional

02 May 2024

ROBERT

Great location and well appointed rooms. Close to the bus station which we had to use. The front desk staff were very helpful and eager to help. We dined in the hotels restaurant and were pleasantly surprised how good the food was and how reasonably priced. I would stay there again. Robert

Leisure Partner

10/10

Exceptional

23 Mar 2024

Federico

Great as always Hilton standards

Stay was great, great area, breakfast fantastic. service during the dinner was bit not up to scratch but i would be back anyway.

Self

8/10

Excellent

03 Feb 2024

Benjamin

Strategically located near the city center. Walkable.

Leisure Partner

6/10

Pleasant

06 Jan 2024

Hector

It was ok, but close to everything.

Could not control the heat in the room despite there being a thermostat. The reception told me it was centrally controlled. It was unfortunately a hot winter and the room was kept hot despite it being warmer temperatures outside. The manager of the bar was a bit rude to my girlfriend because we sat at the bar with a little bit of a beer we had gotten from another place. We wanted to drink a bit more before going up to the room so we stopped at the bar for one more, and he didn’t know how to make a manhattan despite having all the ingredients on the shelve he told me, “we don’t make that here”. Parking is 20€ which is a bit pricey but convenient. Despite the drawbacks, the room was stylish and beautifully decorated. The bathroom was beautiful as well. You can also pair your phone to the tv for streaming.

Partner

10/10

Exceptional

02 Jan 2024

Susan

Lovely clean hotel. Nice showers and the staff very helpful. Located approximately 15 minute walk from the centre or a 5 minute tram ride with stop very close to the hotel. The only negative was the room was too hot and the air conditioning was centrally controlled so couldn’t be changed. However, the staff were really helpful and arranged for the window settings to be changed so it could be opened fully, which solved the issue.

Leisure Friends

10/10

Exceptional

29 Dec 2023

Regina

Great location, rooms small but very well designed for efficiency. So walkable to shops & restaurants. Easy parking although €40/day - expensive! Front desk and staff have all good intentions but needs just a little polish. Buffet breakfast was adequate but pricey at €20!

Leisure Family

10/10

Exceptional

26 Oct 2023

Chris

Kiki and Ivan gave a very warm welcome to Croatia and make some delicious drinks.

Leisure

8/10

Excellent

22 Oct 2023

Erin

Clean, comfortable and quiet

Leisure Friends

10/10

Exceptional

10 Oct 2023

Kevin

Very nice hotel in downtown area. Close to shopping and dining. Transportation network right outside. Recommended.

Leisure Friends

10/10

Exceptional

04 Oct 2023

Chris

Perfect for a business trip

10/10

Exceptional

01 Oct 2023

Ana

Modern and stylish hotel in a convenient location with good value for money in-house bar and restaurant.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2023

Allen

Friendly staff and bed comfortable!

Leisure Friends

8/10

Excellent

28 Sep 2023

Shaffiq

Shower water not hot enough. A/C set at fixed minimum temperature

Leisure Self

10/10

Exceptional

22 Sep 2023

David

Very friendly and helpful staff

Leisure

10/10

Exceptional

17 Sep 2023

Michael

Great hotel, great value

Clean comfortable room - larger and better equipped than we expected. Service staff very helpful, everyone seems to be fluent in English and comfortable with foreigners trying out their Serbo-Croatian. Restaurant staff also helpful and friendly, food is excellent and ginormous portions. Wonderful hotel.

Partner

10/10

Exceptional

16 Sep 2023

Cheryl

Great hotel, spacious rooms and value for your money when booked with time. Nice breakfast with a lot of variety and great quality. Close to points of interest, easy parking in the street on weekends for free.

Leisure Partner

10/10

Exceptional

14 Sep 2023

Josh

We loved the hotel and it’s updated amenities. We didn’t venture too far from the hotel because it seemed like everything was run down around it. We enjoyed the hotel bar and restaurant which worked great on our 1 night stay.

Leisure Partner

10/10

Exceptional

01 Sep 2023

Sakhiwo

Mostly people met are very friendly and nice and staff at the hotel very friendly and helpful

10/10

Exceptional

30 Aug 2023

Janos

We liked our rooms, in hotel dining experience and personnel service.

10/10

Exceptional

20 Aug 2023

Nicole

Very friendly staff who were more than happy to help.

Leisure Family

10/10

Exceptional

13 Aug 2023

Kostas

Very clean rooms and great staff. The hotel was nice and within walking distance to the main town.

10/10

Exceptional

12 Aug 2023

Ana

This hotel was absolutely beautiful, my husband and I decided to start off here for our honeymoon and we just loved the interior of this hotel, so modern and our room was just so nice and the food is also really good. Also nice restaurants and bars around within walking distance or by driving.

10/10

Exceptional

02 Aug 2023

Poonam

Wonderful space!

Amazing hotel, great rooms and very nicely set up. Space for everyone.

Friends_and_family Family

8/10

Excellent

01 Aug 2023

Hussain

10/10

Exceptional

27 Jun 2023

Andrea

Cleanliness

Leisure Self

10/10

Exceptional

09 Jun 2023

Elza

A nice and funky place to stay.

It was just one night stay. It was clean and comfortable, and close enough to the Center. The staff was very helpful. I liked the funky decor.
The only thing I might suggest is that the music be lowered a decibel or two at breakfast time.

Friends_and_family Family

10/10

Exceptional

08 Jun 2023

Blazenka

Amazing, comfortable and relaxing!

10/10

Exceptional

07 Jun 2023

Sherrie

Very clean hotel in the heart of Zagreb. Lots of things to do in the area surrounding.

Leisure Friends

10/10

Exceptional

05 Jun 2023

Monya

Every time I check in to the Canopy in Zagreb it feels like coming home. The staff is welcoming and helpful. The food is superb. The rooms are spotless and spacious. I recommend this hotel to anyone I know who is visiting Zagreb.

Business_and_leisure

10/10

Exceptional

31 May 2023

Sonja

Cool vibe and super clean!

8/10

Excellent

29 May 2023

SUNJEUNG

Good

Leisure Friends

10/10

Exceptional

23 May 2023

Tara

Perfect stay from top to bottom. Rooms were well decorated and the food was great in the restaurant.

Kiki and Luca at the bar were something else ! So wonderful and offered suggestions for the city and whipped up amazing cocktails

Would definitely be my first pick if ever going to Zagreb.

Leisure Friends

4/10

Poor

16 May 2023

Scott

Restaurant downstairs yet can’t figure out how to do room service. Sucked.

Leisure Self

10/10

Exceptional

10 May 2023

Erica

Great stay overall