Name: Sheraton Zagreb
Address: Kneza Borne, 2, Zagreb, 10000, HR

10/10

Exceptional

26 Jul 2026

Andrew

Overall a nice stay in Zagreb rooms are sizeable. Hotel is well located in the centre with the main square and old town in walkable distance. Breakfast good value when bought in advance. Only minor negative was slow check in process which was apologised for. Will look to stay if in Zagreb again.

6/10

Pleasant

25 Jul 2026

Nicolas

Nice location outdated needs upgrade

10/10

Exceptional

14 Jul 2026

Chris

Another great stay at this hotel, I was on business trip but brought my wife along and she made good use of the pool and spa throughout the week. Great location and base to explore the old part of the city.

Partner

10/10

Exceptional

28 Jun 2026

Srdjan

Exceptional hotel, a lot to see within walking distance, 15 minutes walk to the downtown Zagreb, highly recommended.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

adi

TLDR: Helpful staff but aging infrastructure.

We stayed for 3 nights. The first room had a strong odd odour (probably of dampness). The staff moved us to a new room that smelled clean.
Unfortunately, the second room had water a water leak from the bathroom ceiling. We informed the staff, and they sent a technician that told us that it would require a repairman and that he can't help us. They did not have any other rooms that night, so we stayed there one more night.

Partner

8/10

Excellent

01 Jun 2026

Tero

Overall our experience was great. The room was spacious and the amenities (pool, gym and outdoor cooldown area) were enjoyable. Great location with access to all key sites

Partner

6/10

Pleasant

01 Jun 2026

Malcolm

Courtyard Rm selected. More like a jungle.
Egg selection at breakfast not promoted but available upon request.
Rm's very Dark.

Partner

10/10

Exceptional

27 May 2026

Scott

From check in to the hotel staff, the place was immaculate clean and organized. Breakfast fantastic with many or every choice! Rooms clean and spacious. Thanks for a great time and great location!

Family

8/10

Excellent

21 May 2026

Mauricio

Ubicación

Partner

10/10

Exceptional

30 Apr 2026

Eduard

Was everything as expected

Partner

10/10

Exceptional

26 Apr 2026

Karen

Outstanding rooms, complimentary water, tea and instant coffee in rooms

Family

10/10

Exceptional

31 Mar 2026

Candle Iola

Large gym with a variety of machines
Quiet room
Walkable location
Breakfast buffet with many options

10/10

Exceptional

30 Mar 2026

Patricia

Fabulous breakfast. Lovely staff and great rooms and pool

Partner

10/10

Exceptional

23 Mar 2026

maire

Everything was perfect during my stay. The room and bathroom were spotless and had plenty of tea, coffee, toiletries which were replaced every day. The staff was very helpful with directions etc. I ate at the restaurant and the food was super and very reasonably priced. The waiter was so helpful. The bar staff was lovely too. Overall I loved every minute of my trip. Thank you

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Riccardo

Ok

8/10

Excellent

28 Feb 2026

ahmed yousif

The room was a bit tight but clean. Bathroom tub was high and not convenient for senior.. We had breakfast and the patron kept reminding us to pay for it when checking out!! Leaving the restaurants she told us she will be there till 10;30 and upn checking out while in line to pay she rushed to the receptionist to tell them we had breakfast!! Weird behavior!

Friends

10/10

Exceptional

12 Feb 2026

DENIS

We stayed for one night, but were absolutely satisfied with everything.
Definitely coming back.
Also would like to give a shoutout to Mrs.Dragica who was working at breakfast as a hostess. She was amazing, very kind, funny and welcoming. Well done!!!

Leisure Partner

10/10

Exceptional

09 Feb 2026

Nenad

Yes

Business_and_leisure Friends

10/10

Exceptional

09 Dec 2025

Russell

Great customer service, clean spacious rooms, definitely recommend this hotel to everyone!

10/10

Exceptional

27 Nov 2025

Selwyn

Excellent condition.
Staff very friendly & helpful

Leisure Self

4/10

Poor

23 Nov 2025

Hirotsugu

We stayed for two nights—Thursday and Friday. The room was good, with a clean bathroom and a firm mattress. The hotel staff also helped with our medical needs. The first night went really well.

However, our room was located directly above a night club, and we felt vibrations from the throbbing bass sounds until 4:00 a.m. on Friday night / Saturday morning. We called the front desk, but they said there was nothing they could do. It seems the building is shared with multiple businesses.

I also mentioned this upon check-out, but I received a very mechanical apology, and the staff member told me she would inform the landlord. If they were already aware of this issue, the hotel should not have assigned that room—especially for a Friday night.

If anyone stays at this hotel on a weekend, make sure your room is not above the club.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Natasha

Always a pleasure staying here, albeit there were an issue or 2 this time .. but once I’m in Zagreb , I can’t think of a better place to stay .

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

Leo

Friendly staff and very clean.

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2025

RENE

The room was faily big, the staff are helpful and friendly.

Leisure Family

10/10

Exceptional

18 Oct 2025

Michael Anthony

Great location in the center of the city. Only a few minutes walk to the main square with a ton of shops and places to eat!!!

Leisure Self

8/10

Excellent

16 Oct 2025

Jackson

Walkable to main square with lots of food and sights.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Yvonne Barbara

Great choice for breakfast. Clean and fresh room. Walkable to most places.

Leisure Family

10/10

Exceptional

07 Oct 2025

Nicholas

Big thanks to Igor and Petra who corrected the misunderstanding we had.

Business_and_leisure Partner

8/10

Excellent

02 Oct 2025

Vijay

Hotel, in general, is quite nice. Good room size and clean. Apart from the very rude check in receptionist - remainder of staff (including room cleaning staff) have been very good.

Leisure

10/10

Exceptional

30 Sep 2025

Nicholas

Everything was excellent. My only complaint would be being asked for a tip. After 2 weeks of traveling around Croatia, this was the 1st time I was asked for a tip.

4/10

Poor

28 Sep 2025

Loan Ngoc Tuong

Negative;

The staff/front desk response was terrible. Calling from room to front desk was rarely picked up.

Complementary coffee was not provided everyday.

The view from our room (2nd floor, last room on the left) was unpleasant.

Positive: the female employee working at the concierge desk was very helpful.

Sheraton could be better.

Business

6/10

Pleasant

24 Sep 2025

Stephanie

I found the management team to be rude. They don't acknowledge you when you walk in or out of the hotel; the only one to greet us was the housekeeping staff on the 2nd floor. My roots come from Croatia, and I was very disappointed; the breakfast was very expensive for what was on the buffet menu.

Business_and_leisure Family

8/10

Excellent

21 Sep 2025

Osamah

Great location. The staff were very helpful.

10/10

Exceptional

14 Sep 2025

Raymond

Nice hotel walking distance to most tourist attractions.

10/10

Exceptional

10 Sep 2025

Edna

Sweet stay at Sheraton Zagreb

Staff were friendly and helpful, clean room
Spa is nice and relaxing

Partner

10/10

Exceptional

10 Sep 2025

Catherine

Beds are very comfortable. Hotel is located so that you can explore Zagreb

Leisure Partner

10/10

Exceptional

08 Sep 2025

Dave

V

Leisure Family

10/10

Exceptional

27 Aug 2025

Francesco Bruno

Great hotel we always stay here when in Zagreb. Friendly staff, great food and staff at +More bar within hotel (club sandwich a must try) for a casual drink and food. Walkable to centre. 100% recommended

Leisure Partner

10/10

Exceptional

25 Aug 2025

Abdelamir

Amazing stay at the Sheraton Zagreb. As a loyal Bonvoy member, this hotel did not disappoint. Really enjoyed the spacious room, the wellness centre with three saunas and a pool, the ease of walkability to the old town and down town. The staff were super lovely and very welcoming. The check in and check out process was very smooth. The only downfall is you can see the wear and tear of the place and needs renovations which are being done gradually. But that doesn’t take away from how lovely the stay was. Definitely book here if you’re in Zagreb.

Leisure Partner

2/10

Poor

22 Aug 2025

Yuri

They kept us in the lobby because we owed money on some items that they charged us for

4/10

Poor

06 Aug 2025

Anthony

They don’t have enough staff on reception. Initially one person at checkout time. Who was a trainee. Check in wasn’t much better. We had to ask the concierge to get more staff out. Then they kept coming and going, doing nothing for another 5 minutes.
Also couldn’t get laundry done on a Tuesday.

Leisure Friends

8/10

Excellent

22 Jul 2025

Daniel

Decent room but a little dated. Really friendly restaurant and bar staff. Front desk staff unwelcoming.

10/10

Exceptional

17 Jul 2025

Laura

Excellent customer service, excellent location, extremely comfortable beds

Leisure Family

10/10

Exceptional

16 Jul 2025

HWEI KEN

The cost performance is really good and the service is perfect. However, there are not much option for dining nearby the hotel.

Leisure

10/10

Exceptional

16 Jul 2025

Victor

An immaculate modern comfortable hotel a 5 min walk to the center of the city, trains & buses with impeccable service at an incredible good price. Maja at the front desk was fantastic as were both drivers the hotel arranged to take us to and from the airport. Great gym, pool, buffet breakfast. I couldn’t imagine staying anywhere else in the future.

Leisure Family

6/10

Pleasant

16 Jul 2025

Adrineh

Staff are not welcoming , full of bad attitude , no smile on there face

Leisure Self

10/10

Exceptional

15 Jul 2025

Milan

We had a fantastic 5-star stay at the Sheraton Zagreb. The location is excellent—just a short 10-minute walk to Ban Jelačić Square, making it easy to explore the heart of the city. The hotel offers great amenities; we especially enjoyed the indoor swimming pool, gym, and spa area, all of which were well-maintained and relaxing. We also opted for the breakfast buffet, which was both convenient and offered a nice variety of options. The staff was genuinely friendly and helpful throughout our stay.

We liked it so much that we booked another night for the day before our departure back to the U.S. Would absolutely stay here again!

Business_and_leisure Family

8/10

Excellent

12 Jul 2025

David

Good central location in Zagreb with nice modern rooms and good facilities.
Check in was slow and I wanted to pay with cash on arrival which I was told I couldn’t and that I had to give a card to hold the room then I paid with cash on check out when I would have preferred not to have had that cash in my room for my stay,didn’t make sense and reception staff not too friendly.

Self

10/10

Exceptional

26 Jun 2025

Hossein

Great clean modern hotel. Breakfast is amazing.

Leisure Friends

10/10

Exceptional

23 Jun 2025

James

Great hotel.

Business Self

10/10

Exceptional

19 Jun 2025

Maheen

Stayed here for 2 nights in June. The rooms were spacious and very comfortable. Breakfast spread had a wide variety to choose from along with halal options, if one is looking for them.
The pool and spa facilities were excellent, specially for hot summer days to relax in the afternoon.
Location was good and walkable distance from every where. I would recommend this place!

Leisure

10/10

Exceptional

17 Jun 2025

Kathy

We had a 1 night stay in this luxury hotel. The room was spacious and lucurious. A nice swimming pool and a sauna. The breakfast is outstanding compared to others. The hotel is enormous and accepts tourbuses. As a result, the breakfast room can be hectic. Go early.

Friends_and_family Family

8/10

Excellent

14 Jun 2025

Dragos

The hotel is clean and located relatively close to the center.

The breakfast is varied and delicious, which is an advantage.

A big disadvantage is the parking, which, although it has many places, has a very high rate: 20 euros per day or 2 euros per hour. In the vicinity of the hotel, parking costs 13 euros per day. We asked the Sheraton hotel staff about the rates in the city before we parked there and were told that they are uniform everywhere, which does not seem like an honest explanation.

There are other hotels that offer similar conditions at more affordable prices, have parking included or cheaper and are even better positioned. It would be ideal if the reception staff paid more attention to the needs of the customers. I must mention that we have extensive experience in the tourism industry.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Raymond

Stayed three nights June 2025. Room was comfortable with nice view over the street. Bed was great, top TV, nice couch and electronic safe. Shower over bath a bit difficult. Easy walk to old town and shops. Dinner at Tomasino restaurant was excellent

Leisure Partner

10/10

Exceptional

10 Jun 2025

Israel

Very good

Business Family_with_children

8/10

Excellent

07 Jun 2025

feyzi

They forgot to the water other than this was ok

Partner

4/10

Poor

27 May 2025

Aden

Some staff could use a refresher on customer service.

Don’t serve people who jump the queue at reception.

Don’t make promises that you’re unable to keep.

Be respectful to your guests, we have options next time.

Business_and_leisure Partner

8/10

Excellent

24 May 2025

Paul

Small and tired rooms, staff ratio was low in the evening and therefore not as responsive but otherwise they were excellent and breakfast good

10/10

Exceptional

20 May 2025

Juan

It’s a very clean and comfortable hotel

10/10

Exceptional

14 May 2025

Sandra

Great location, clean and attractive staff.

Everything about this hotel was wonderful. The location is great, with restaurants and shops close by plus it is within walking distance of the Old Town. Hotel is clean, well kept with an attentive staff, and offers a wonderful and diverse breakfast.

Partner

6/10

Pleasant

11 May 2025

Graham

O

No breakfast included. People looking in at you when opening window. Bar pours light

10/10

Exceptional

04 May 2025

Doug

Great location away from the chaos of market square … though a short walk to all of the action. Lovely rooms and good food.

10/10

Exceptional

04 May 2025

Greg

Very nice, clean, and comfortable

Leisure Family

10/10

Exceptional

30 Apr 2025

Silvia

2 days in Zagreb

It’s a Marriot. Very clean and comfortable.
Buffet breakfast. Nice restaurant for dinner. Bar is open late. Good location for enjoying Zagreb. Can walk easily to restaurants.

Partner

10/10

Exceptional

28 Apr 2025

Inna S.

Best

Leisure Self

8/10

Excellent

25 Apr 2025

Volkan

Good to stay. Walking distance (1km) for me to center.

Business

10/10

Exceptional

16 Apr 2025

Richard

Business trip April 25

Excellent hotel, highlight was the gym and sauna / spa. Highly recommend this for both business and leisure trips. Ideally situated for exploring the centre as well

Business

6/10

Pleasant

11 Apr 2025

Terri

Hotel was average, not best location but taking tram to city core helped.
Nice breakfast buffet (included in room rate).

Leisure Partner

10/10

Exceptional

04 Apr 2025

Joseph

Safe personnel were very friendly and professional, especially Nina.

Leisure Family

10/10

Exceptional

30 Mar 2025

Yanislava

Great place. Highly recommend.

Business

10/10

Exceptional

29 Mar 2025

James

I'll certainly be coming back to this hotel for my future trips to Zagreb.

Business Self

10/10

Exceptional

11 Mar 2025

Michael

Booked this hotel for convenience and the reassurance of a global brand. It offered a clean, spacious, and well appointed room that was peaceful. Didn’t eat here so can’t comment on breakfast/dinner.

Leisure Friends

6/10

Pleasant

11 Mar 2025

Jamal

Needs to remodel rooms

Leisure Friends

10/10

Exceptional

07 Mar 2025

Zoran

Perfect as always!

Everything was perfect as always!

Business

10/10

Exceptional

15 Feb 2025

Sejo

Love this place!

6/10

Pleasant

06 Feb 2025

Khondaker

Rude and robotic behavior at the check in. No smile in return by any of the staff at the lobby area.

Leisure Family

8/10

Excellent

13 Jan 2025

Michael

Good for what we needed it for

4/10

Poor

27 Dec 2024

Nikita

Sadly left Sheraton with a dull and impersonal hotel experience. Poor service, very dirty and smelly spa facilities. In house restaurant was also a sad experience with cold food, waiters that left the restaurant before we had finished eating and no attention whatsoever.

Self

10/10

Exceptional

24 Dec 2024

Thomas

Excellent

10/10

Exceptional

21 Dec 2024

Chioma

It was a nice hotel , provided all our need

Leisure Friends

10/10

Exceptional

01 Dec 2024

maja

Great property, friendly staff!

4/10

Poor

17 Nov 2024

Sina

Booked a king bed, got 2 single beds with no explanation (even after raising the issue). Main Shower head wasn’t working, shower screen was leaking and the toilet was initially nit cleaned properly.

10/10

Exceptional

17 Nov 2024

Beinan

Great hotel

Very good location. Easy walking / public transport.

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

PHILLIP

Nice hotel

Nice, clean, but generic Sheraton hotel.

Partner

8/10

Excellent

04 Nov 2024

Daniel

Very nice hotel located in a good area. Housekeeping was good and room clean. Breakfast generally good selection of items catering for all sorts. Reception staff were friendly and helpful. About 15 minute walk into centre and 5 minutes to the train station. One thing that was disappointing was I emailed the hotel a few days before I arrived to ask them to arrange a taxi from airport and no one responded.

Self

10/10

Exceptional

28 Oct 2024

Aleksandr Valeryevich

Just great and perfectly located hotel

10/10

Exceptional

19 Oct 2024

Virginia

Excellent

Leisure Partner

10/10

Exceptional

19 Oct 2024

James

Excellent staff

10/10

Exceptional

17 Oct 2024

Garry

10/10 Overall

We loved this hotel, great area, staff excellent. Although we couldn’t find any prices online for the restaurant, which would normally be a deterrent, we chanced it and it was great food, reasonably priced with an Italian flair.

Partner

8/10

Excellent

14 Oct 2024

Verified traveler

Nice Hotel

Lovely hotel, helpful staff, nice breakfast.
They lose a star however.

The day before we left I received an email from the Sheraton saying we could continue to use the Wellness centre after check out and my son was looking forward to a swim.
When we checked out I tried to confirm this was ok with the lady on reception. She asked a supervisor before saying no..we couldn't use the facilities...resulting in an unhappy boy.

Friends_and_family Family

8/10

Excellent

04 Oct 2024

sarah

Not much to do in the city itself. Staff was very helpful unfortunately the room needs some maintenance. It was raining so our “things to do” became limited. No fault to the hotel. Pool was great

Leisure Family_with_children

10/10

Exceptional

01 Oct 2024

Catherine

This is a good hotel with an excellent spa, varied breakfast and friendly staff.

Business Self

10/10

Exceptional

29 Sep 2024

Edmond

Close to light rail. 12 minutes walk to the heart of the city.

Leisure Family

10/10

Exceptional

26 Sep 2024

Adrian

Great hotel!!

10/10

Exceptional

25 Sep 2024

RUth

This property was very convenient to be able to walk and see the historic parts of Zagreb. The room was enormous and all conveniences were provided, including hairdryer shampoo, etc. there was lots of place to store things and a handy bathrobe to keep me warm. They had a very nice breakfast buffet with lots of fruit.

Leisure Self

10/10

Exceptional

24 Sep 2024

Frances

When i arrived the first bellhop was very Surly. Everyone else was fantastic especially the lady at the sign-in for breakfast. Great Location. Great Food. Very clean. Would Stay here again.

Leisure Self

8/10

Excellent

22 Sep 2024

Adetomi

Easy access to the city centre

Leisure

10/10

Exceptional

21 Sep 2024

Katherine

Everything