Name: Heritage Bangkok
Address: Soi Narathivas 3 , Narathivas Road Silom, 198, Bangkok, 10500, TH

8/10

Excellent

26 Jul 2026

Quenry

Puede mejorar en el mantenimiento de las facilidades, ejemplo en la ducha del baño se estaba tapando desde el primer dia

10/10

Exceptional

19 Jun 2026

Karen

Clean room near BTS stop.

Self

8/10

Excellent

28 Apr 2026

Ajoy

I’ve stayed here a couple of times in the last few years, mainly because of the location. It’s super convenient. Right next to the sky train. Many nice bars and restaurants are around. But over time, the place hasn’t been maintained as well as it used to be. The air conditioning malfunctioned and leaked all over the room. (There was a heatwave outside by the way). The rooftop pool had a lot of mould and was in urgent need of cleaning. The staff is really nice though. Can’t really complain much for the price you’re paying, though it would be nice if they spruced up the place a little bit.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Steve

Excellent

8/10

Excellent

01 Mar 2026

Steve

Yes

Partner

8/10

Excellent

10 Feb 2026

Garry

Kimmy on the front counter friendly and polite everyday. Location is great. I wish the pool would open earlier 9am is inconvenient

Partner

2/10

Poor

27 Dec 2025

Eric

I paid for two nights. On check in, the receptionist held my room key ransom for an additional 1,000 Baht payment. I refused to pay. I suggest they refund my payment without delay.

Business Self

8/10

Excellent

29 Nov 2025

Lee

All ok

8/10

Excellent

15 Jun 2025

Shamsher

The heritage Hotel Bangkok in Silom

Hotel and room were immaculate. Breakfast buffet was well worth the added ฿250. The English level is limited but proficient. The hotel is next to the Chong Nonsi rail station. And next to an excellent seafood restaurant also next to the hotel is a 711 and a wonderful arcade of food like a cafeteria with all different types of foods.
Excellent, excellent excellent location

Self

2/10

Poor

01 May 2025

Ho Yin Henry

Lady at reception was rude. I’ve checked out with my family with two rooms then will stay again with one other companion after at a balcony room, then lady “reminded” that there can only be two in a room. So she assumed I might squeeze 4 people in this room? When life just checked out from two rooms?
Balcony sliding doors cannot be locked, shower screen door was missing causing a mess. Decided to change back to my previous room which was cheaper. But it didn’t end there. At check out a lady not responsible for reception ask us to wait shortly but then asked if we have deposit receipt and room card, then asked if we wanted to store luggage, all at a not-so-good attitude, we had to tell her that we find her rude and that we’re happy to wait for reception.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Ajoy

Bangkok Silom

Great location. Right next to the Chong Nonsi BTS. Tons of places to eat and drink around the area. Simple, functional rooms. Nothing fancy, but welcoming and comfortable.

Self

4/10

Poor

11 Mar 2025

Richard

The location of the hotel is fantastic, the hotel is very old needs update him, mould problems in the shower. Air conditioning is noisy, the beds are not comfortable.

Leisure Self

2/10

Poor

08 Dec 2024

Wacharin

Jag bodde i rökfri rum men luktade cigarett via AC, jag hade klagat men personalen gjorde ingenting. Rummet var väldigt mörk även i badrummet. Ingen handtvätt tvål, ingen badrums grejer. Jag hörde bullar hela natten. Jag kommer aldrig att välja det här hotellet framöver.

Self

8/10

Excellent

08 Dec 2024

Viengxai

It is very close to center, easy access to BTS Sky train, the room is large with good rooftop swimming pool.

Leisure Self

4/10

Poor

19 Jan 2024

Verified traveler

A very basic hotel in town. Dont expect much.

[Room 701]
Good location, but lack of room amenities and average room condition. Check-in process was seamless and rather fast, but only 1 key card was given. Room wifi comnection is unstable, i get kicked out very often. No tissue papers provided in the room. Room telephone is not working.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2023

BEE HOON

Noisy aircon compressor,
Leaking water from ceiling,
Dusty.
Lack of maintenance.

Only Good point is near BTS.

Leisure Partner

2/10

Poor

18 May 2023

Seng Tat

Lift spoiled, just using 1 lift. And the access card just giving 1, it’s very inconvenient for 2 person staying. Pillow only giving 2 for 2 person, had request for more, but rejected. My bad experience for staying this hotel, and I won’t stay again future.

Leisure Partner

6/10

Pleasant

25 Dec 2022

SIM

Uncomfortable Stay

The air conditioning fan is too strong and cold, then the temperature become higher, it seem like the temperature setting not constant.
The room tv cannot watch any program, asked the staff also don’t know how to fix it. And the funny thing is, the room phone has not wire Lol 😂

Partner

8/10

Excellent

20 Oct 2022

ONG SOON

Near bts , food & market nearby. The room air conditioner too cold.

4/10

Poor

09 Jul 2022

Rayner C P

Alwsys having problem with the door key.
The bed mattress is uneven and you can the spring when you ley down.
dusty and the floor in room crack can easily hurt oneself .

Leisure Friends

2/10

Poor

13 Jun 2022

Adam

Bad

Business Self

6/10

Pleasant

09 Jun 2022

Charin

The location is very good, conveniently connects you to pretty much everywhere having BTS right next door.
The place is not in a good condition. And you have to send Expedia confirmation to them by e-mail!! Weird
disclaimer; experiences are subjective to an individual. Do not credit other people's opinions over facts.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2021

Verified traveler

I liked the balconies, however with two people to a room you need two chairs to sit on the balcony

Leisure Partner

6/10

Pleasant

05 Jan 2021

Verified traveler

I forgot to take picture of ac compreser which were next to my bed. 3 ac compreser of different rooms.
Lot of noise due to which i couldn't sleep whole night.

Self

10/10

Exceptional

09 Nov 2020

Brandon

Convenient comfortable secure budget friendly

Perfect location just steps from bts. 711 close by Cube across the street. Rather quiet stretch. Cafe attached is convenient. Would stay here again no doubt.

Self

8/10

Excellent

12 Feb 2020

Verified traveler

All was good.
We get upgrade to family room.
Staff helpful.

Business Family_with_children

10/10

Exceptional

08 Feb 2020

Loi

U stay happy n feel safe always.

Friends_and_family Friends

2/10

Poor

13 Jan 2020

Daren

Rude reception

Horrible rude reception. Two days in a row on 10 Jan 2020 evening shift (a guy) and 11 Jan 2020 (a lady). They should not be sited at the front line.

There are many hotels in Silom that's very nice. So for those considering staying here why even bother or to save a few dollars and ruin you night(s) with rude reception.

Partner

8/10

Excellent

10 Jan 2020

Verified traveler

Upgraded from comfort to panorama room. Big rooms and great shower, super powerful. Perfect location, bit old but good value rates. Aircon is loud but it's OK for me.
Only worst thing is someone opened the 2-level-locked door when I was still in bed at 7:25 AM, but I had a chair blocking the door so it made noise. Only a key card can unlocked 2-level-locked door. So terrible.

Leisure Self

10/10

Exceptional

27 Nov 2019

UKTraveler

Big rooms and great shower, super powerful. Perfect location, bit old but good value rates.

Leisure Partner

6/10

Pleasant

18 Nov 2019

Eduardo

You pay for everything

The location is great just a stone throw away from a BTS station and a lot of affordable restaurants outside. The only problem we had was when we needed basic stuff like an extra pillow, the charge for everything. We were two people and my friend could not sleep with one pillow so we requested one and they charged us 100 baht/pillow/DAY!!! I never stayed in that kind of hotel. Will definitely not come back. Stay away if you want comfort and if youre staying for more than a night. The staff were great though very helpful. They also had a pricelist for when you break something like if you break the sheets, 2000baht, destroy dresser 15000 baht. I was so scared I took pictures of already broken things in the room just in case it was a scam. But thankfully no additional charge from broken things inside the room.

Self

6/10

Pleasant

07 Nov 2019

Verified traveler

The noise of air conditioner was terrible.If people are sensible can not sleep.

Business Self

8/10

Excellent

31 Oct 2019

Verified traveler

Short Stay

Overall the room was good size, bed was good. Only downside air conditioning stopped working just before I checked out. Staff very helpful and always polite.

Self

8/10

Excellent

13 Oct 2019

Verified traveler

Downtown area, convenient location, near sky train station.

Business_and_leisure Family

4/10

Poor

23 Sep 2019

Verified traveler

The rooms are very dated. Aircon is loud as an airplane, it's really hard to sleep with it on. The balcony door would not lock. There is close to zero lighting (love hotel feeling), if you have a mosquito in your room it will feed on you forever because there is no way to catch it. You only get a small shower gel and shampoo for 2 people, which is ridiculous for the amount of money you pay. The newest issue is that you cannot get 2 keycards for 2 people because they have a \"shortage\".

The location is very close to BTS, has free car park and not expensive compared to other hotels in the area.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Verified traveler

Very good condition clean close to transport staff very friendly

Business

2/10

Poor

15 Sep 2019

LEE

Poor maintenance, old facilities and dirty! Would not stay there again.

Leisure Friends

6/10

Pleasant

15 Sep 2019

Verified traveler

Good central area. However, the room was dark and I couldn’t get a room with a double bed. Fitness facilities were rather limited.

Leisure Self

8/10

Excellent

08 Sep 2019

Verified traveler

The Theme of my room was neon pink, and everything is pink. Just felt like the room is designed for other purpose. Also the air condition is insanely cold(even when you adjust the temp etc) and the blanket is thin, which basically serve no purpose in keeping us warm. But nevertheless despite the above mentioned, staff last were friendly, room is clean. Just have to remind guest to bring their own sweat pants and jacket.

Leisure Partner

8/10

Excellent

01 Sep 2019

Verified traveler

Facilities are ok. Rooms are ok. Aircon sucks, tskesvery long to cool the room.Minibar is just a name. Only 2 water snd 2 coke is the minibar.

Leisure Self

4/10

Poor

18 Aug 2019

Effendi

Friendly staff
Rooms were dirty (bed, curtains, bathroom) and run down.

Friends_and_family Partner

10/10

Exceptional

17 Aug 2019

Verified traveler

Location good very near BTS,room comfort and clean but the shower room no proper soap frame case or shampoo to put ,nearby have 7-11,food court and market,walking distance to Silom,only morning breakfast no change almost the same everyday but taste ok ,nice swiming pool ,we will come back in the future

Leisure Friends

8/10

Excellent

01 Aug 2019

Verified traveler

Property is very close to the sky train station which is a main mean of transportation, and just a five min. walk to the night open market.

Leisure Friends

6/10

Pleasant

29 Jun 2019

R

Tired but convenient

The staff are always lovely here, and I have been coming for 10 yrs. Unfortunately I don't think the Hotel has ever been upgraded or maintained during that period, it's looking very tired.

4/10

Poor

24 Jun 2019

Barry

Not stay again

Air condition was not working well, no towels even after I asked to them. Breakfast was minimal. I used to stay here before - every time the standard has gone down.

2/10

Poor

17 Jun 2019

Wei Min

Hotel getting run-down, aircon compressor breakdown in midnight...

6/10

Pleasant

10 Jun 2019

VC

Good location but the room is old and soundproof but bad.

Leisure Self

6/10

Pleasant

09 Jun 2019

cdawson

staff quite helpful and friendly

Leisure Self

8/10

Excellent

28 May 2019

Anonymous

I personally think that the bed mattress is a bit too hard to sleep with.

Leisure Self

2/10

Poor

23 May 2019

Verified traveler

Pool is closer for renovations. Hotel did not inform us. They blamed cheaptickets.com. We checked out early as bangkok without a pool is not a great place to be

Leisure Self

8/10

Excellent

09 May 2019

Tony

Great location. Close to BTS station and 7-11

Leisure Partner

4/10

Poor

09 May 2019

Verified traveler

Our room was very dark. Only 1 light was working in the toilet. I reported it on my 1st night but no action. Then on second day I reported again and still no action. I decided to change room. But second room the aircon was not so cold. We were given 2 pillows and there was charge for extra pillow. Housekeeping service close at 4pm on Saturday where we checkin at 3pm plus. I thought housekeeping should be 24hrs. No toothbrush provided too.

Leisure Partner

4/10

Poor

06 May 2019

Verified traveler

The swimming pool was closed for renovation without notice in advance.

Friends

6/10

Pleasant

23 Apr 2019

JoWee

Best part that this hotel is within mins away from Chong Nonsi BTS Station; has a massage place right below the hotel and a 7-11 nearby.

Condition of the room was below average. Do not expect much since we had heard before quite a few reviews on it. Only given 1 access card which wasn’t much of an issue. The towels was tattered and bathroom ceiling was peeling. However, bed was decent and comfy. Decent place just to sleep if you are out most of the day.

Leisure Friends

6/10

Pleasant

08 Apr 2019

Verified traveler

Electric conditions not always good. I need to change the room because light was not working good in my original room.
Cleanliness should be improved.

Leisure Self

10/10

Exceptional

03 Apr 2019

Verified traveler

I really like the location next to the sky train. The hotel needs several things to be fixed.

Leisure Friends

8/10

Excellent

28 Mar 2019

Verified traveler

Convenient and staff is very friendly. Overall comfortable. Probably better with more lights as room is pretty dim.

Business Self

6/10

Pleasant

23 Mar 2019

Panpan

Average, one step to BTS Chong Nonsri which is the best part.

Business Partner

6/10

Pleasant

13 Mar 2019

Verified traveler

the room that i got did not look like the one in the pictures, it was clear that they only renovated only certain rooms because i got a dirtier and older carpeted pink and white room whereas my friend shot the wooden newer looking ones. The service was excellent and everything was going well until the last night (3am till we checked out) where my tap water was actually cloudy white so we didn’t dare to brush our teeth or boil water.

Leisure Friends

2/10

Poor

09 Mar 2019

I CHIN

這是什麼飯店！外面晴空萬里，房裡滴答滴答下雨！

這不是我在hotel.com 訂過最便宜的房間但是我訂到最最最最爛的房間。
This is not the cheapest price for a hotel room that I have booked on hotels.cm but it is the worst ever and ever hotel that I have ever stayed from hotels.com! EVER!
我們入住的時候告知櫃檯對於房間的不舒服感很大想要換房間，但是櫃檯卻轉告我朋友說我們訂的是comfort的房型，他們已經幫我們升等到premier 房型所以不能換房間！HEY! 我們有要求要升等嗎？那你也不能因為我們付的錢少而給我們一間問題很多的房間吧！
先是沒有吹風機，打電話給櫃檯後送來一隻，要洗澡的時候又發現水量不足，連要洗手都有困難的水量，滴滴答答的，再次打電話給櫃檯，才聽到水聲變大，才能順利的洗澡，早上要刷牙的時候，水量又變小，好不容易盥洗完畢，它突然水量又變大，房間的冷氣也是忽冷忽熱，倒是冷氣的引擎聲平均的很吵，最離譜的是今天早上起床的時候才發現冷氣漏水，整個地板都是水，我放在冷氣機下的行李箱和預計今天穿的新鞋子都弄濕了，那雙鞋子牛皮的，現在弄濕了，曬乾後他就會變硬，我連一次都沒有穿出去過，放在房間也無故遭殃！就還有行李箱的東西也濕了！

Friends

10/10

Exceptional

03 Mar 2019

Verified traveler

Lovely pool on roof. Hotel generally excellent, room really spacious. Lovely staff all very helpfull. Right next to MTS station. Plenty of small restaurants nearby. Needs a small amount of sprucing up, but certainly does not detract from this being a very good stay.

Leisure Friends

6/10

Pleasant

20 Feb 2019

Verified traveler

The good thing about this hotel is convenience because the hotel close to BTS but the room was old and not clean.

4/10

Poor

04 Feb 2019

Verified traveler

Friendly staff. Shabby hotel. Room not clean and run down. Windows in the whole place haven’t been cleaned in a looong time.
Cafeteria for breakfast not clean either. Breakfast lukewarm, dried out, horrible coffee.
Overall very disappointing, the star rating should be ** at a maximum.

Leisure Family

8/10

Excellent

01 Feb 2019

Garry

Great location near Bts pool on roof is nice. Gym is dated. Booked two beds but got one was only disappointment

Partner

2/10

Poor

30 Jan 2019

Verified traveler

Use to be a nice hotel. But things are changing.
Very noisy AC, bed was hard as a stone!
Breakfast wasn't good.
One small piece of soap for room for two nights.
One shampoo for two nights for two people.
Hotel staff didn't act friendly.

Leisure Self

2/10

Poor

27 Jan 2019

Verified traveler

SUPER DIRTY

NO SERVICE MIND

LYING A LOT TO THE CUSTOMER

8/10

Excellent

22 Jan 2019

Verified traveler

Hotel staff are much friendlier and more professional than last time we stayed here (last year). Room are old and shows significant signs of deterioration. We come back here because of location and price, but are starting to look elsewhere because the comforts of the beds and general room comforts have really gotten worse.

6/10

Pleasant

16 Jan 2019

Verified traveler

Our first impression, the lobby smells weird, maybe it was tiger balm. The second day, morning, they got no water at all, they said that they got some issues with the water system and they solved it in several hours. The restaurant for breakfast smells bad. Everuthing okay until the last day, the key card was not functioned, and i asked them to fix it and they told me they got the problem with the key card machine, so for the last day everytime i wanted to open my room I must asked the room service to open it. The best thing is the location, near to the Chong Nonsi BTS Station.

Family

4/10

Poor

07 Jan 2019

Ed

They have no iron, no extra pillow, no tooth brush !
And the Aircon are so noisy. Carpet is dusty, floor is dirty.

6/10

Pleasant

06 Jan 2019

Thow Hua

Location is great. That’s about it I guess...

Cleanliness especially bathroom or toilet can be improved. Breakfast buffet can be boring after 2 nights of stay. But, location near to Chong Nonsi BTS station is excellent.

Partner

8/10

Excellent

19 Dec 2018

Verified traveler

Get location for transport.the staff friendly and helpful. This is my second time at this hotel. The only things breakfast not the best would be better to go out fir breakfast.

4/10

Poor

11 Dec 2018

Verified traveler

Looked really good in the photos but the actual hotel was shabby. The hotel was not able to provide an international adaptor. There was no cable television as advertised only a few local channels in grainy quality. Mistakenly opened two bottles of water in the fridge that I had to pay for because the complimentary bottles were hidden somewhere obscure. Bathroom was mildewed in certain spots and fixtures were rusty. Main consolation was that the hotel was right at the doorstep of the BTS, and the amazing massage place - Lek's - at the ground floor.

10/10

Exceptional

07 Dec 2018

Dee

Great hotel for solo travelers. Staffs are accommodating and friendly. Clean room. Location is very near to BTS and lots of restaurants nearby.

6/10

Pleasant

29 Nov 2018

Roger

Great location , staff was nice. For the price it’s fine. Colors of the room ie lime green bathroom were off putting.

Partner

10/10

Exceptional

27 Nov 2018

Marc

Location was PERFECT
Surroundings EQUIPPED with AMENITIES
VALUE for money
Great comfortable room
Highly recommended

6/10

Pleasant

24 Nov 2018

Pk

Friendly staffs, however, need more improvements on the room conditions and cleanliness.

6/10

Pleasant

11 Nov 2018

Verified traveler

Ok but not more than that

Everything was fine except the hotel really was in disrepair. Our room only had minor issues but my dads room all of the facet handles were broken

Family

10/10

Exceptional

04 Nov 2018

Hikki

1mins walk to Chong Nonsi BTS station and 7-11 . Friendly staff and delicious breakfast. Room is okay, please pay a bit more to stay better room , don’t try standard room. :)

4/10

Poor

15 Oct 2018

Verified traveler

Stay elsewhere if you can.

This poor hotel is pretty run down. The lobby is updated and beautiful, but the rooms are old and showing lots of patch work repairs.
I was most annoyed that they charged us $15 usd to USE an extra blanket for one night. I didn't want to keep it!
Wifi was really bad in the rooms. If we wanted to use it we had to go to the lobby and hope there was no one there, otherwise, that was crap too.
The pool was old and grungy, there was even a cockroach chillin' at the pool.
We won't return to this hotel, but we loved the area and would go back to the area.

Family

6/10

Pleasant

11 Oct 2018

PT

Very good location since it is only 5 mins walk from BTS Chong Nonsi station

6/10

Pleasant

07 Oct 2018

Verified traveler

Corridor Has Smell

It was pleasant. Buy hotel can change its rusty water pipes and put pandan leaves or fragrance/aromatheraphy at lift lobbies.

10/10

Exceptional

03 Oct 2018

HUY

Good and convenient hotel.

Nice and clean hotel with friendly staff. Good location, just about 30 meters walk to Chongnonsi BTS station.

Friends

6/10

Pleasant

16 Sep 2018

SY

Good location, lacks facilities and hotel services

Located near various cafes, making it convenienf for brunch.

For the room we stayed in, the chair was slightly stained. We wanted to borrow an iron for ironing the clothes to wear to a wedding but its wasnt available, neither was ironing service. Also, toothbrushes were not available upon request. Having said that, staffs were friendly and helpful.

6/10

Pleasant

15 Sep 2018

Dale

Overrated Hotel low 3 star

It was passable . There is no premium channels in fact no channel actually was clear . Very basic toiletries and only coffee provided no tea bags at all . One room card for room even though I paid for two guests and they wanted 500 baht for the second . Card !
Some staff were helpful while girl on main reception was rude , rooms not cleaned properly and in 3 days not once mopped so floor was dirty . Breakfast was very basic . Good location was the one good thing

Partner

4/10

Poor

30 Aug 2018

Andrew

Very disappointing!

Hotel had obviously been renovated recently, which means some parts are ok and some are bad. The finish is not good: big gaps in the floor in the bedroom where the new/old didn’t meet properly.

Bed very soft, not comfortable. THEY CHARGE 100THB PER NIGHT FOR AN EXTRA PILLOW, which is completely unreasonable. The staff claim this is a mysterious policy but don’t show it written anywhere, so I think it goes straight in their pockets.

If you get a room facing the back, you’ll be disturbed all night by the aircon units that shudder and shake and explode, over and over all night long. Not recommended.

This place should be a 2 star, nowhere near what is widely accepted as a 4 star hotel. If you’re considering staying here, find one of the local hostages instead, which look cleaner and less hassle than this supposed 4 star hotel is.

6/10

Pleasant

01 Aug 2018

Verified traveler

Aircon not working
Drain tap defect
Showing have to be hand held
Tap is loose and go round and round
Generally ok but not high standard

6/10

Pleasant

30 Jul 2018

Verified traveler

Noisy Chinese guest in early morning hours and in dining room.
Good price and location.

8/10

Excellent

21 Jul 2018

Wong

Near to BTS station

Near to BTS station，Chong Nongsi，which makes it very convienient for travel

10/10

Exceptional

04 Jul 2018

Verified traveler

Comfortable distance from both airport

Staff need training to greet smile with customers. And surely some English crash course would help a lot.

6/10

Pleasant

03 Jul 2018

Douglas

Easy Hotel next to BTS, 3 stops away from Siam

The first room provided to me looks nice, but the AC compressor installation was not good and make big noise when running as they are installed at the balcony. Complained to the front desk and they told me it was fixed when I was out in an hour. I just doubt, and checked, yes, IT IS NOT FIXED!!

Using another 30 mins to tell the staff and ask them come over, and the staff was helpful and switched me to an other room. very responsive. they are helpful, but need some improvement for the Engineering team.

2/10

Poor

27 Jun 2018

MARK ANGELO

Awful service. Just really a place to sleep. No iron. My room 701 was no hot shower. Very annoying service. Will never go back. Instead go to Havent Met You hotel. Its new

8/10

Excellent

26 Jun 2018

Xinh

Great Location!

Our room was not the same as the pictures on the website. Interior could use some updating. We had lime green furniture which I found odd, otherwise no issues with this hotel. Location is great, staff is friendly.

Friends

2/10

Poor

25 Jun 2018

T

Horrible experience

Due to my flight delay, I became the last guest to check-in at 3am, however the hotel room which I booked for was under maintenance, and the hotel was assigning another hotel room for me from the same hotel group.
But the hotel room which arranged was terrible, full of dust, with insect in the room, no hot water. Finally I have to move back to the original hotel building, wait for their early guest check out, then cleaning up me. At the end I got my room at 5am.
Horrible hotel, terrible experience.

4/10

Poor

22 Jun 2018

Michael

Even change other room, most of M&E provisions are working with unhealthy condition including follows:-
1. Lighting is flicking.
2, No hot water supply.
3. Inside surface of water kettle is extremely dirty.
4. Guest room floor is dirty.

4/10

Poor

06 Jun 2018

Kris

Disappointing

Extremely disappointed. The fact that Heritage Hotel Bangkok advertises itself as a 4-star hotel makes me feel extremely shortchanged. I've had better experiences in 3-star hotels.

- Staff are neither welcoming nor friendly.
- Hotel charges guests for bringing food into the room.
- No toothbrush provided. That's a basic amenity that all hotels have.
- No slippers provided, unlike what's mentioned in their website. This is also a basic amenity that all hotels have.
- There was no balcony, unlike what's mentioned in their website.
- Cupboard below the sink was spoilt and displaced. Extremely unsightly especially when you just got to your room after checking in. Was never fixed.
- Toilet door had a huge chunk which was damaged.
- The lone pillow provided was extremely thin and uncomfortable.
- Bedside lights are inconsistent. One has warm light and the other has a cooler light. This isn't a hotel feature because I had two rooms and the other room had constant lighting all throughout.
- Closet door was spoilt. A light automatically turns on inside the closet when the closet door is opened. But the sensor had something wrong and the light is always on. Big problem if the closet door is made of glass and is in clear view from the bed. Basically, good luck sleeping with that light on.
- WiFi was terribly slow. Keeps disconnecting too.

6/10

Pleasant

29 May 2018

Ryan

Good Location

Hotel room is big but a bit old. Right beside Chongnonsi BTS station.

10/10

Exceptional

17 May 2018

Verified traveler

The staff were exceptionally friendly dnd helpful

6/10

Pleasant

13 May 2018

Jean

Room photo is deceiving

The room is totally different with photo advertised. Dont be fool by that, The room i get at 4th floor is old design. Just maybe get a new paint job. Different than the picture advertised. However, the room is spacious for 2 adults with 2 big 28 inch luggage. Room facing contruction nothing much to see. This area is busy during weekday compare to weekend.

6/10

Pleasant

07 May 2018

Verified traveler

Nice hotel location near to BTS

Near to BTS, convenient store etc. Good location.

6/10

Pleasant

06 May 2018

Ajoy

Location, location, location.

The place is clean, nothing fancy, but wonderfully located. Right near the bts and close to some of the best restaurants like Le Du, Namsaah Bottling Trust, The Local Canteen and Eat Me. The rooftop pool is nice. The place has a spa in the lobby. As well as a decent restaurant with great service. I wouldn’t ask for more. Maybe perhaps more lighting in the rooms and a little overall sprucing up.