Name: Selina Serenity Rawai Phuket
Address: 14/15 Moo 5, Rawai, Muang, Phuket, 83130, TH

8/10

Excellent

31 Jul 2026

David

Great location and great view

8/10

Excellent

23 May 2026

Bomen

The paid breakfast is excellent and I would recommend adding it to your stay.

Partner

6/10

Pleasant

22 Apr 2026

Bava

There was no option for a floating breakfast or breakfast in the room. I also thought that there were limited options for room service (i.e food was served in Tupperwares)

Self

10/10

Exceptional

17 Apr 2026

Rocio

Absolutely loved everything about the hotel. Views are amazing. And the staff were all so helpful.

Friends

10/10

Exceptional

19 Mar 2026

Tapanga

Amazing place with the nicest people!

Partner

8/10

Excellent

14 Mar 2026

Craig

Best breakfast. Great atmosphere.

Self

10/10

Exceptional

10 Mar 2026

Shealyn

I loved this property. I said in a garden cabana. AC is great. Definitely need mosquito spray. Only thing I would advise is to use local laundry service from surrounding area as hotel prices are sky high.

Friends

10/10

Exceptional

05 Mar 2026

Suzanne

Loved the vibe of this hotel, probably one of my favourites I’ve stayed in! Fab breakfast with wonderful views and decor. Really chilled atmosphere at the pool and so nice to unwind in the hammock we had on our patio for our garden terrace room

Partner

10/10

Exceptional

26 Feb 2026

Burmaa

It is nice hotel

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Lora

Such a great location and the staff was amazing. We enjoyed our trip very much!!

10/10

Exceptional

21 Feb 2026

HeeJoon

It was my 6th visit to Villa Zolitude. There are many reasons I keep coming back to this venue but the first and the most important one is the unique atmosphere that I cannot find in any place else. The morning I wake up listing to the birds singing, the day I spent swimming in the private pool, the evening I feel the sun down in the villa’s bedroom in the middle of woods. It’s all unique experience that I cannot have in any other places in Phuket. The restaurant is also excellent and with reasonable price. In this visit, I had straight 6 meals only in the hotel either in room or at the restaurant. All satisfied. And you really should try the floating lunch in your villa, too.

Partner

8/10

Excellent

12 Feb 2026

Maya

Good vibes great people

Leisure Self

10/10

Exceptional

26 Jan 2026

michael

Every thing was great just the ocean water was dirty

10/10

Exceptional

26 Jan 2026

Sophie

Excellent, beautiful hotel, breathtaking view and all of the staff were so so nice and helpful. Massage top notch and the housekeeping made our room so nice and clean everyday! One of the best hotels I ever stayed at. Thank you Selina serenity!!!

6/10

Pleasant

01 Jan 2026

Tamding

If you are looking for a peaceful, family-friendly resort with a quiet beach, do not stay here.
This property engages in misleading advertising across booking platforms. The rooms featured online—spacious layouts, beach views, private balconies, and pools—represent a small minority of the inventory (at most 20%). Most rooms, including ours, are at the back of the property and are dark, dated, and poorly designed, with balconies facing directly into other rooms. This is nothing like what is advertised.
Despite being marketed as a resort, this property caters to party-focused singles and young couples, not families. Loud party music starts as early as 7:30 a.m. and continues all day, making rest impossible.
Food and service were unimpressive, but the most concerning issue was hygiene and safety. One day, dirty, muddy water came from our taps. With no phone in the room, we went to the front desk, only to have our complaint dismissed and be told to contact a WhatsApp number instead—unacceptable for a hotel charging resort-level prices.
The cost of our family room was wildly disproportionate to the experience. There is no true resort atmosphere: the front desk is chaotic, facilities are minimal, and service is disorganized. The previous night we stayed at Kamala Beach, paid 30% less, and received exceptional service and beachfront accommodations—highlighting just how poor the value here is.
This stay was deeply disappointing and misleading. For a peaceful time, stay elsewhere.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Caroline

Friendly staff and great resort activities

Partner

10/10

Exceptional

26 Dec 2025

Stefan

Every thing was good

10/10

Exceptional

23 Dec 2025

Mwangi

The room was clean and the bathroom was really spacious. I enjoyed the different activities the resort put on every day

Leisure Self

8/10

Excellent

19 Dec 2025

Peter

nice hotel location on the beach. Starting to get a little dated but a renovation is ongoing.

Partner

10/10

Exceptional

09 Dec 2025

Christopher

Wxcellent place to stay jear the beach. The sunrises here are amazing. I would come back to stay here definitely

Leisure Partner

8/10

Excellent

06 Dec 2025

GARY

The variety was limited

Partner

10/10

Exceptional

15 Nov 2025

Amy

Amazing! Staff, cleaning crew, food, activities, location!

4/10

Poor

31 Oct 2025

Nira

The hotel is under renovation but they don’t disclose it and charge full prices. From early morning to late night you only hear hummers!
Also everything is in poor condition and need maintenance. The location is far from everything so basically if you don’t have a car you are stuck in the hotel with all the noise.

Self

10/10

Exceptional

25 Oct 2025

Marius

Felt sick and have to move our stay. They were really helpful with!!

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Catherine

Selina is a well thought out concept, catering equally to anyone seeking a quality holiday and digital nomads looking to connect with others. Facilities and food are of excellent quality, the breakfast range is abundant, and the bar staff do not water down their cocktails! Lovely service and a wonderful onsite spa. What more could you ask for? I only wish we could have stayed longer. Highly recommended.

Leisure Family

10/10

Exceptional

15 Oct 2025

Alexei

Very nice large apartment units. Great pool and bar and restaurant on site. Great place to relax and explore Phuket.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Ximena

Breakfast was delicious the staff is really nice! Kids enjoyed the pool and sunbeds

10/10

Exceptional

28 Jul 2025

Lydia

The property was beautiful and unique because they had activities going on in the villa every day. Definitely perfect for solo travelers. The restaurant on the property gave me food poisoning after eating a raw burger from there. Also took like 30 min to get our drinks the first time. We were done with our food before we got our drinks. We did give it a second chance and they had some better options though. I do recommend staying here traffic in the area isn’t bad, lots of beaches and places to eat in driving distance.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Sawyer

We loved this hotel, and all of the activities that were constantly being put on! Definitely geared towards young travellers! Great food, service was alright, pool was awesome, overall would recommend

Leisure Partner

10/10

Exceptional

11 Jul 2025

Daniel

If you’re considering this place, just book it. It was very relaxing, and we could have stayed longer.

Leisure Partner

8/10

Excellent

16 Jun 2025

Paul

great stay the room was excellent
great staff very helpful and polite
access to area was nice and meals very gopod
we would stay there again thankyou

Business_and_leisure Self

10/10

Exceptional

20 May 2025

Peter

Fabulous Stay in this Beachside Hotel in Rawai

Very comfortable rooms albeit a little small given that the terrace is the same size.
Due to the abundance of mosquitoes because of the season, unfortunately, we were unable to make any use of the terrace.
There is a small fridge in the room as this wasn't mentioned in the room description.
One small criticism is that we needed to ask for our towels to be changed but once we did so they were changed frequently.
All in all the hotel was clean, comfortable with friendly, professional staff.
The hotel pool area is in a fantastic beach side location with activities on at various times of the day should you wish to partake.
There are a few good local Thai restaurants only 5 minutes walk away on either side of the road and also a great coffee bar 2 minutes away. The main part of Rawai with a huge variety of Thai and non Thai eateries and Nai Harn is about 10 minutes away in a taxi or Bolt. So, great location too

Partner

10/10

Exceptional

16 May 2025

Kerry George

Wonderful oceanfront view and amazing pool . Like the free cabanas and latge floating mattresses use in the pool. Need to have electronic mosquito killing machines to get rid of the many mosquitos there. The activities are fun and welcoming . They should play popular 70 s to 90s music at the pool rather than the peaceful elevator music . Also turning up the music would be preferable.

10/10

Exceptional

26 Apr 2025

Elin

This place truly is paradise on earth. So affordable for such high quality accommodation. Will be back for a long term stay very soon.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Elin

This place is like nothing else. It’s a must stay

Leisure Family

8/10

Excellent

17 Apr 2025

Calvin

We originally booked a stay in their “compact container cabin” but after two nights decided to upgrade to a larger room. The container (I’m pretty sure it was a converted shipping container) was very small and the bathroom wasn’t very nice at all. It could use a good scrub. The cabin also didn’t include the free breakfast which was surprising considering the price point. The staff were helpful in assisting us to switch to a larger room and we ended up moving to one of the apartment style rooms which was much better although to wifi was spotty at times as we were on the third floor. The breakfast was adequate although I would recommend going earlier as they tended not to refill things in the buffet after around 9:30am even though it ran until 10:30am. The pool was great and the area around it has a lot of good spots to enjoy the sunshine or some food and drinks from the restaurant on site.If you’re looking to work out, their gym is much better than the average hotel gym and rarely busy which was a nice plus. Overall, we enjoyed our stay

Leisure Partner

10/10

Exceptional

14 Apr 2025

Angel D

Very well maintained property, rooms were clean, food is good, and the staff are very attentive and helpful. It is beach front but, with so many other beaches to explore in the area no one seems to swim in this area... but you could. Overall a very good experience, the hotel is near many POIs.

Leisure Family

10/10

Exceptional

07 Apr 2025

Areez

nice rooms and good view
had ocean front penthouse and 2 bedroom apartment. was massive for just me.

Business_and_leisure Self

8/10

Excellent

01 Apr 2025

Deo

It was ok, not great but not bad.
Acceptable for the price

Leisure Self

10/10

Exceptional

29 Mar 2025

David Llewelyn Albert

Everything about this place is 5⭐️ would highly recommend

Leisure Self

10/10

Exceptional

22 Mar 2025

Amanda Lindeberg

Amazing!

Just amazing! My first solo trip, and because of Selina, it will not be the last.

Self

10/10

Exceptional

16 Mar 2025

Shir

Beautiful resort with great amenities especially with shared/dorm style rooms. Amazing breakfast and loved the rooftop yoga!

Leisure Self

6/10

Pleasant

24 Feb 2025

Verified traveler

It was okay.

I’ve visited nearly every Selina, and this one ranks among my least favorites. The coworking chairs are incredibly uncomfortable, and it’s disruptive that guests checking into the units upstairs have to pass through the space. There’s no dedicated quiet area, which is a problem when groups get loud. The restaurant service was inconsistent—every time someone brought me a menu, I ordered something, but they rarely offered one, which is disappointing given the room rates. The dorms could benefit from being designated as either quiet or social spaces to better cater to different preferences. It feels like this property operates as disjointed businesses rather than a single location with a unified vision. If I wanted a high-end experience, I’d go elsewhere for better service; if I wanted a dorm, I’d choose a cheaper option. It’s also strange that this Selina doesn’t offer private rooms with shared bathrooms—a popular, budget-friendly choice at other Selina locations, also very popular in Korea and Japan. Fortunately, these issues seem fixable, so I’d consider returning if improvements are made.

Self

8/10

Excellent

08 Feb 2025

Asha

Great place for relaxing stay

Pros - beautiful property, food at the restaurant is surprisingly good, information on tours and bikes, clean
Cons - quite remote but I prefer quiet

Self

6/10

Pleasant

03 Feb 2025

Matthew

Just ok...

The hotel has a great activities programme - that they put a lot of energy into. Tour booking service (although 3rd party) also great and beautiful pool-beach area.

However, location is not great (unless you will rent a bike; or don't like to explore much).

I didn't feel this was great value for money - our room was very small, breakfast was not included and the buffet was poor (and over-priced) on the one day we tried it. I would recommend anyone staying here to skip breakfast and check out Hock Hoe Lee Coffee for brunch instead!

There was construction going on (offsite, but right next to the hotel) during our visit from early mornings during weekdays. There was an acknowledgement notice, but the hotel offered no compensation.

There is a space but a 200 Baht charge to use the steam room.

The hotel does not provide beach towels.

They offer a complimentary \"welcome drink\" but only cheap options available and you can only go between 6-7 pm.

It was our honeymoon during the stay - the hotel laid out flowers on our arrival - thanks to the cleaning staff who I expect did it. However, given all the above, I didn't feel the hotel went above and beyond to do anything to make the stay memorable and special. Advance notice and a generous compensation (e.g. free spa, service, 20% off room booking) should be given for the construction work.

I wouldn't stay here again. In hindsight I'd stay in Kata Noi or somewhere in the the quieter SE past of the island.

8/10

Excellent

02 Feb 2025

Lainie

Beautiful property on the beach. Not very walkable for street food and shopping. There is constitution on both sides of the property that made it difficult to enjoy any quiet time until after 10pm or so.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Richard

Amazing place to stay!

Leisure Family

6/10

Pleasant

29 Jan 2025

Kartikey

Its a great place for activities, especially solo travellers would love it but if you are looking for honeymoon time then I would not recommend it.
Service staff is great but its not a 24 hour service. One thing they do allow check in 24 hours which is not stated correctly. They had a construction going on which was little depressing but they kept it to day time.

Leisure Partner

10/10

Exceptional

06 Jan 2025

Lateefah

Great view of the ocean from the penthouse. Christmas and New Years festivities were nice. The pool was great.

Leisure

10/10

Exceptional

28 Dec 2024

Mariela

Amazing experience

Leisure

10/10

Exceptional

21 Dec 2024

Lucy

Fabulous location, helpful staff, nice and spacious room. Loved it.

Self

10/10

Exceptional

17 Dec 2024

George

Amazing Thai Grace

Okay, so I hadn’t paid attention when I booked the room. I didn’t read the specs of the room. It was small, very small. I couldn’t even open my suitcase flat anywhere in the room unless it was on the bed. Nit a great first impression. The room was spotless though. I approached reception to express my frustration and they immediately went into classic Thai gracious hospitality mode. They showed empathy, courtesy and true professionalism. The manager upgraded me to a larger room. I was willing to pay the extra but the manager declined the offer and simply said they just wanted me to be happy. My new room was amazing and the entire staff ensured that my stay would be memorable.

Self

8/10

Excellent

12 Dec 2024

Nuriye

Quiet escape

This hotel is very decent if you are looking for quiet escape , nothing much to do around tho other than kitw surfing if the winds are ok or its the season . Still may not be the best place for it although IKO suggests . I prefer boracay in phillipines . The hotel is very chill lots entertainment good vibes , have to get taxi for activities or see phuket tho

Self

10/10

Exceptional

26 Nov 2024

Hui

Stayed at Selina for a week and a half on my own. It was the perfect escape.

I stayed in a 1 bedroom suite, which was very spacious with a kitchenette. Considering the number of guests, the pool was rarely busy and it was always possible to get a nice lounger.

The infinity pool and the beach view all added to the relaxed atmosphere.

As other reviews have mentioned, its not the most walkable neighbourhood. However, there are some great and cheap local eateries within 5-10min walk. And you can get a Grab bike down to Rawai and the seafood restaurants there for 50tbh.

Overall, would definitely love to stay here again.

Leisure Self

10/10

Exceptional

11 Nov 2024

Glenn

I had a nice 4 day stay in one of the 1BR rooftop pool apartments and everything was fantastic!

Business_and_leisure Self

10/10

Exceptional

10 Nov 2024

Quinton

The Selina was a great hotel in Rawai! The pool area and view were beautiful, the spa was amazing, and the staff were so helpful and friendly!. If you arent renting a vehicle, downloading a rideshare app like Grab is really helpful to get around Phuket. Will stay again!

Leisure Partner

8/10

Excellent

19 Oct 2024

Cristina

Don’t have a phone to contact the front desk

Friends_and_family Friends

8/10

Excellent

04 Oct 2024

Shafraz

Great place we stayed at an ocean view pool villa which had breathtaking views.
The beach had different tides which gave us great chance to walk the beach and look for sea creatures.
Only downside was the Resturant always had to call the front reception every time we came for breakfast even though we had breakfast included with our stay. Also the breakfast was average more suited for the back packers who were using the other part of the hotel.

10/10

Exceptional

28 Aug 2024

Verified traveler

Everything is very convenient, property is clean and staff is very nice! Good restaurant on site, hotel breakfast is very good also!

Leisure Family

10/10

Exceptional

20 Jul 2024

Asmerom

Outstanding hotel

Great hotel to enjoy as a community. Outstanding view inside as well as see view.

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

PHILIPPA

It's a great spot

6/10

Pleasant

07 Feb 2023

Jidapa

There’re a lot of mosquitos in bedroom. Also, no towel

Leisure Self

10/10

Exceptional

11 Jan 2020

Verified traveler

Quiet surrounding and friendly staff. The trip laid on by the hotel to Patong was memorable We would recommend the hotel to anyone and would definitely go back again.We will always treasure the memoties.

Leisure Partner

10/10

Exceptional

04 Jan 2020

Mike

Really enjoyed our stay. A bit pricey though. We would come back, but may downgrade our room.

Leisure Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

Very peaceful.

Leisure Self

10/10

Exceptional

09 Oct 2019

Verified traveler

Everything about this property was exceptional.
Spacious rooms. Friendly and accommodating staff. Breakfast buffets were great and we lov d the location. Lovely and quiet but also great for kid.

Leisure Family

4/10

Poor

14 Aug 2019

Verified traveler

I honestly DO NOT understand how this property got such good reviews.... first thing is, When I arrived at the room and sat on the bed, I found a dry and hard as a crystal contact lense on the floor next to the bed..... really...? I had to put a foot towel on the floor of the shower because I really didnt feel it was clean. Also, the room smelled like it had been closed for quite a while. It could have been a great room....we had 2 floors with swimming pool on the roof, living room and even a bathtub. however, I just felt so uncomfortable because it didnt feel clean.

The restaurant by the swimming pool had old broken furniture. It would sink if you sat....
I so don't recomment this place

Leisure Partner

10/10

Exceptional

28 Jul 2019

Verified traveler

Great and we enjoy so much. Warm welcome hospitality!!!

Business_and_leisure Family

10/10

Exceptional

07 Jul 2019

Verified traveler

Good service and friendly everyone there very nice

Leisure Family

10/10

Exceptional

09 May 2019

vicky

Relaxing oasis

Had a lovely stay in Phuket. Enjoyed the swimming pool, live music and good food and cocktails on offer. Thank you Miriam and staff for looking after us so well!

Partner

6/10

Pleasant

28 Apr 2019

Verified traveler

The rooms were spacious and staff were lovely. However, the beach was very unappealing. Breakfast was average and no transport from hotel to Rawai beach. Had to pay every time for a taxi. Not many restaurants near by as well.

Leisure Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Some aspects of the decor was looking tired, and there was always an unpleasant odour in the corridors around the entrance to our room. However, given the price paid, we were generally satisfied.

Leisure Partner

8/10

Excellent

23 Apr 2019

Nona

Really good and quiet place. Staff is helpfull and attantive. But the main disadvantage is that hotel is too far from touristy spots, no caffees and restaurants around, no beach. only swimming pool you can enjoy which is pretty small and with hot water in it:) good thing that there is family Mart store and pharmacy nearby. Hotel has shuttle some days during the week going Nai harn beach and Patong. also good library with books you can find in many languages. Rooms, Bathrooms are very good and comfortable. in case of taking Thai massage in hotel, dont pay to the person doing it as I had a problem check out time. there was nothing to prove that I paid to her as I had no receipt. so consider this:))) they tried to call and she didn’t pick up. This moment was a bit tough for me and felt so pissed off. the breakfast is combines European and Thai food as well. And it was just perfect.

Leisure Self

8/10

Excellent

18 Feb 2019

Verified traveler

Room of improvement about hospitality of restaurant staffs.
Same situation about towel quality and location of tissue box and lacking of its refill.

Leisure Family

8/10

Excellent

03 Feb 2019

Lucia

Hotel has nice modern rooms, but would definitely recommend you getting a bike or car as taxis to and from the beach or to restaurants become pricey once it adds up comming back and forth, hotel does have a shuttle bus that goes to Phuket town ect but if you really want to see the beauty around you definitely would need to get a bike. Hotel has lovely cocktails also ! The only thing it was missing was a beach that you can go swimming in but other than that the hotel has everything we could have asked for and the staff were extremely welcoming a kind 🤗 would definitely be staying here again

10/10

Exceptional

13 Jan 2019

Verified traveler

Beautiful sunrise view from swimming pool. Super nice staff, clean and comfortable room. Great choice of breakfast food.

8/10

Excellent

12 Jan 2019

Marc Sonny

Great resort, ok area.

Great hotel, the staff is very kind and helpful. Rooms are large and comfortable and clean. The area is right off a main road, so depending on what building you stay at you might hear the road noises from your iutside patio. Walking is possible but probably not tge best way to get to a decent beach.

Partner

8/10

Excellent

07 Jan 2019

Verified traveler

Nice hotel for our stay over Xmas, however Breakfast could be improved with a more varied selection. Lunch menu and food quality was poor from the main restaurant which ultimately influenced our decision not pay for he Xmas eve dinner and find a restaurant in Rawai for a fraction of the price.

Positives: Rooms were as were the views very clean and spacious. Staff were always accommodating and ready for help. Information provided about the resort and facilities could be improved as well as ensuring that details of the WhatsApp login details are present in every room and that items such as water were topped up without having to request on multiple occasions.
One of the expectations of a hotel of this quality, cost and location would be that hotel transport to other beach and Patong should be daily and more frequent. Currently transport is bi-daily and only once a day.

We decided to hire a car for 7 of our 9 days which was an excellent choice as the resort is quite remote and the surrounding restaurants are over priced and not actually that good. Overall we enjoyed our stay at the resort but would like to see improvements in transportation and dining before we considered staying here again.

2/10

Poor

07 Jan 2019

Tiffany

Beware! The hotel and property do NOT look like the photos on Expedia. I was gravely disappointed to spend my birthday here. The location is on a bay which has low tide most of the day. When it’s low tide, the view is ugly. The pool is lackluster, the rooms are dingy and dark, feel unclean, the only restaurant open was “sold out” of half of the menu items, the hotel is not located close to anything of note, and the staff was rude and inhospitable. I have stayed in several resorts on Thailand’s many islands, and this is the only bad experience I had. Immediately upon check in, I called Expedia to see if I could get a refund and switch to another hotel for my birthday. When Expedia called the resort they refused to refund my money. I was very disappointed that this resort was nothing like it is advertised. Thank God I only spent one night there before going on to a true five star resort on Koh Phi Phi.

10/10

Exceptional

03 Jan 2019

Verified traveler

we stayed in a beautiful villa and would love to visit again.

Leisure Family_with_children

8/10

Excellent

29 Dec 2018

H

Great property. We maintained and clean. Modern and well appointed as well. A bit overpriced for anything in the room other than 4 small free bottles of water.

Not much outside. Far from most places and cab drivers are all crooks. Would have given 3 stars given location, but doing 4 because of how well maintained it is.

Good for a quiet getaway, but east coast beaches I. Thailand are not the best. Location biggest negative.

4/10

Poor

29 Dec 2018

Verified traveler

Too far and dark

Too far away from everything, the beach in front is not for swimming, no white sand just rocks, no internal telephone to contact room service or front desk, you have to use your cell phone. Limited food menu, dark rooms, horrible pillows and bedding. Too noisy.

10/10

Exceptional

20 Sep 2018

Lavelle

5stars

Fabulous stay, beautiful property

Family

6/10

Pleasant

17 Sep 2018

Verified traveler

It's a resort style.

It's not close to anything within walking distance, such as beach, market or eating area. Taxi flat rate 200 THB within in Rawai area,

10/10

Exceptional

01 Sep 2018

mark

Very nice all around. Clean and peaceful great food and pool

Partner

8/10

Excellent

19 Aug 2018

Verified traveler

Nice resort, close to many other beaches in the area. The staff were friendly and helpful.

10/10

Exceptional

20 Jun 2018

JL

The staff was very welcoming and helpful. The breakfast every morning was AMAZING. Our room exceeded our expectations. The pool is beautiful with a great ocean view, and the resort isn’t far from many other great places, like Nai Harn Beach.

8/10

Excellent

12 Jun 2018

Roger

Enjoyed our stay but found the air con for the room a little too humid. Next time we'll book a room with a balcony. Staff were really good and the breakfasts were excellent. Food generally was very good. The foot massages were also excellent

8/10

Excellent

26 May 2018

Peter

Awesome and helpful staff, arrogant manager

Awesome and lovely staff, terrible, arrogant and rude manager. He is a very entitled westerner and as I have heard, he doesn't treat his employees very well. Hope he will not harass them because of what I just said. He forced me to leave the pool immediately with a very arrogant tone to tie my dog to a single spot during the whole day when it was 33° outside, because he was going around the pool, not doing anything bad. just few meters away from me and I watched him the whole time. It's a pomeranian so a tea cup sized dog. very quiet and friendly. Chose this place for stating that it's a dog friendly place. Definitely not a dog friendly place when the manager is around. when he isn't, the staff will do anything for you to make you happy and let my dog enjoy his stay freely as I have expected since I paid so much for this visit just to spend quality time with my dog on my birthday. Would not advice to go there with your pet, because you cannot expect that the manager won't be around all the time. the manager should realise that dog friendly means being friendly to dogs. He looks like he doesn't care about his visitors and speaks in a very rude matter. Apartment was beautiful though, and I cannot say how much I love the rest of the staff on this place. By the way, don't go there if you want to spend time on a beach. I would not even consider it a beach.

10/10

Exceptional

25 May 2018

Gabriella

Beautiful villa! Spacious with beautiful views!

8/10

Excellent

23 May 2018

ALYSSA

Wonderful resort, everything was perfect except in the middle of the night ac was timed off and the room smelled moldy. My wife wasnt able to sleep, good thing we spent only one night there. Overall we enjoyed the property.

Partner

8/10

Excellent

14 May 2018

mike

A Good Get Away

overall hotel service is Good, please note that this property has lots of Slope and Stair which is not Handicap or Elderly Friendly .

The F&B need improvement which the Menu offer only limited choices.

10/10

Exceptional

26 Mar 2018

Tara

Simply the best!

What a welcome change from our previous hotel. The room was gorgeous, super clean and had amazing views! Staff was very friendly and accommodating. Restaurant had great food for lunch and dinner. The breakfast buffet was excellent, can’t say enough good things about this hotel! We are already planning our return trip and we most definitely will be staying at Serenity in the Scarlet suite again!!

10/10

Exceptional

25 Mar 2018

Karis

all family menbers enjoyed it!

Great place. will visit again!
near to various places. easy accessibility thru concierge service.
great view, tpity that the beach is not for swimming at all.
pool a little small.
big house, big room.
can do more to get rid of mosquitoes.
standard of living a little expensive though.
room's rates, however, is rather cheap.

8/10

Excellent

10 Mar 2018

Kou Vang

Nice place but far from everything

$25 taxi to patong each way. It's too far & yet not isolated from anything. Not worth it.

4/10

Poor

01 Mar 2018

jay

Hotel room felt like a prison cell

Stayed here before and loved the room stayed for a second time and it was very small and tired. Also next door is lots of cockerels which start sounding at around 4.30 in the morning and literally don’t stop. Clearly that’s not the hotels fault but it’s a horrible din.

8/10

Excellent

26 Feb 2018

Verified traveler

Nice and relaxing

A nice place for a romantic getaway. About 30 minutes away from the hustle and party scene of Patong. The rooms are spacious and feeling of seclusion is wonderful.

8/10

Excellent

18 Feb 2018

Krzysztof

Great hotel with average location

Pool suite on top of the building was great although swimming pool was too shallow and it was too windy so we just skip it. Great room with many amenities, low water pressure. Other than great it was great. Location not the best.

Partner

10/10

Exceptional

13 Feb 2018

M

Serenity hotel

Fantastic hotel all rooms are suites,massive balconys, beach is not good but the pool which overlooks the sea more than makes up for it, roof top sunbathing all day pool bar is good, nearest bars are in Laguna area taxi outside hotel charges 300thb one way but don't try and walk it's a 7mn drive or 45 min walk,hotel overall was excellent and will be returning next year for sure

Partner

8/10

Excellent

07 Feb 2018

Verified traveler

Nice

Calm property and fantastic view over breakfast.

Partner