Hotel Palme & Suite

Italy , Lake Garda
Garda (VR), Via Don Gnocchi, 34
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100 reviews shown

6/10

Pleasant

12 May 2026

Beth

The motel is looking pretty rundown. The mattress was hard and the pillows too fat.

Self

2/10

Poor

10 May 2026

Chloe

The advertisement photos and descriptions for this property are completely misleading. During my stay with my family, we discovered black mold along the bathroom edges, rust throughout the bathtub, peeling paint, and overall poor room conditions. The room was also advertised as non-smoking, yet it smelled old, musty, and heavily of smoke upon arrival.

Due to the health and cleanliness concerns, I immediately requested to cancel the remainder of my stay, but the property refused to issue a refund. I am extremely disappointed that a hotel with these conditions is still operating and continuing to advertise rooms that do not accurately reflect the actual property.

This experience was unacceptable, unsanitary, and far below reasonable hospitality standards.

Family_with_children

2/10

Poor

10 May 2026

Chloe

Family_with_children

10/10

Exceptional

09 May 2026

Daniel Y Gonzales

Pool and parking was great

Partner

2/10

Poor

05 May 2026

Raul

2/10

Poor

02 May 2026

Nam

This place is jotnworth $164 a night. The staff was friendly enough, but the property is run down and pretty beat up. The sink clogged with every use, the window in the bathroom had a trailer park view straight into someone's bath door, which gave sketchy American Horror Story vibes. The sheets had viewable stains on the bedding and the pillows. The outlets did not work; come to find out that the middle night stand wasnt even plugged in. The overall state of the room was grimy. The fridge wasn't even turned on. The water smelled weird, the shower had no pressure. I can appreciate that they provided dove products, such as hand lotion, soap, and shampoo and conditioner, but can someone please explain why there was body lotion in the shower instead of body wash? This place mighr bw great for the budget traveler, but it was certainly not up to standards for a family with young children.

Family_with_children

6/10

Pleasant

02 May 2026

James

Very

10/10

Exceptional

30 Apr 2026

Ramon

Nice place to stay clean

4/10

Poor

30 Apr 2026

Mildred

Clean room and staff

Family_with_children

2/10

Poor

30 Apr 2026

Mildred

I don't recommend it. There was a cleaning person who came to give the service in a bad way. I went to the resection and the person who was at that time came out upset. I didn't explain what had happened. He disrespected me in that and agreed with the cleaning person and the guest and told me that's why it happened. They wouldn't rent me a room again. I hope the customer service improves. You have to know who to put in customer service so that these things don't happen.

Family_with_children

10/10

Exceptional

27 Apr 2026

Gorge

No complaints

4/10

Poor

27 Apr 2026

Benjamin

Parking was easy, but the name of the "hotel" is deceiving. It is more of a motel or inn. The room was not that clean. There were stains on the towels. The bathroom was especially dirty. The floor felt gross. Pillows were flat.

Partner

10/10

Exceptional

27 Apr 2026

Willard

Some rooms have a noisy neighbor. WIFI is worthless. Otherwise quite acceptable.

Self

10/10

Exceptional

27 Apr 2026

Elizabeth

Great value for the cost and clean property

Self

4/10

Poor

26 Apr 2026

Danielle

Tub kept getting clogged first use of the shower. Very noisy people middle of the night every night.

Family_with_children

10/10

Exceptional

25 Apr 2026

Willard

Everything is fine. Though the wifi needs some work. Good parking, hot water/shower, microwave, fridge, lights, staff takes delivery from Amazon, nice TV.

Self

6/10

Pleasant

24 Apr 2026

Amy

Booked for the price but was a bit rough on the outside. Some guy around 10ish was playing his boombox out on the deck and being loud. I did call the front desk and it stopped right away. It felt like shady things may go on here but we slept well and got a good price.

Family

6/10

Pleasant

23 Apr 2026

Steven

The morning staff was fine, the evening staff however locked the entrance and was unaccounted for for more than 20 minutes (preventing my check in … I called in advance to ensure the time was still okay). I was in process of finding a new hotel when she sauntered into view and unlocked the door.

2/10

Poor

23 Apr 2026

Maria

I had to leave the hotel at about 4:00am.

6/10

Pleasant

22 Apr 2026

Morgen

There was a family next door with kids and there was lots of noise all night. The bathroom window was broken. It wouldn't shut and the screen was gone. The air conditioning didn't work right. It was high up and manual so I had to climb a chair every time I wanted to switch it.
The toilet seat screws were broken. Wouldn't tighten.

Bed was comfortable enough and pillows were fluffy. The room was clean but in clear need of repairs.

For the price it's worth it to come back. The other rooms I've stayed in were better.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Jesus

The parking was not bad at all the AC and all the amenities were really good to have during our trip

6/10

Pleasant

22 Apr 2026

Deanna

Yes

2/10

Poor

21 Apr 2026

Sandra

Fou d roaches in the sink and every thing was dirty

6/10

Pleasant

21 Apr 2026

Alex

We found tiny cockroaches in the room and inside microwave and drawers.

Staff was helpful for the most part. When we asked for some insecticide to kill the bugs the front office person said he didn't know where the cleaning supplies were and then no one went to the room to clean after being promised someone would take care of the roaches.

Partner

2/10

Poor

19 Apr 2026

Majd

Rooms are not clean, air conditioning leaking water on the power socket, towels were not clean

Self

6/10

Pleasant

18 Apr 2026

Max

Clean room. Nice bed. Good AC. Wi-Fi doesn’t work.

Self

8/10

Excellent

17 Apr 2026

Angelita

Clean room and beds were comfortable. The shower was ok but I was afraid the handle was going to come off. Good parking and no charge for parking. Easy check in as well. Close to lots of places to eat. Staff was kind and helpful.

Partner

8/10

Excellent

13 Apr 2026

daniel

the parking was secured, the room need some mantenance

Self

10/10

Exceptional

12 Apr 2026

Erika

Parking was secured

Friends_and_family Family

2/10

Poor

11 Apr 2026

Timothy

Fire detector kept beeping, change the battery. No staff at the desk when I was told they're there 24 hours.

Self

2/10

Poor

09 Apr 2026

Lucretia

There was roaches in the bed and shower

Partner

10/10

Exceptional

07 Apr 2026

Andres

Clean as aspected

Partner

10/10

Exceptional

06 Apr 2026

Queen

Everything was good

Self

8/10

Excellent

04 Apr 2026

Jeff

Good. Value and convienient

10/10

Exceptional

02 Apr 2026

Maria

Yes

2/10

Poor

02 Apr 2026

Darwin

The room was a little dirty, the sheets were stained, the bottom of the bed was dirty. When showering the drain was not working properly so the water would stay building up water.

Family_with_children

4/10

Poor

01 Apr 2026

Bader

Needs renovations all around.

Self

2/10

Poor

31 Mar 2026

Melissa

no electric outlets hairdryer didn't work found black hair on bed I'm blonde dirty room. waited 2 hours to check in and had to argue about handicap room.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

DAWN

Great for price- CLEAN

6/10

Pleasant

30 Mar 2026

Christopher

Not and for the price. Wish they didn’t request for a CC or Cash Deposit at check in. That’s my only complaint.

Self

10/10

Exceptional

30 Mar 2026

Rue

Clean an quiet just need the jacuzzi cleaned but overall I like 👍

Partner

8/10

Excellent

30 Mar 2026

Rue

Chill spot

Partner

10/10

Exceptional

28 Mar 2026

Adan

Nice room

4/10

Poor

27 Mar 2026

Marie Christine

The first room the a/c was not working

Family_with_children

10/10

Exceptional

24 Mar 2026

Julie

The room was nice. The air conditioner work amazingly, kept the room very cold. The water pressure in the shower was great with very hot water.

Partner

8/10

Excellent

23 Mar 2026

Soheila

Nice room. Easy to park n price was good.

10/10

Exceptional

23 Mar 2026

Ariana

Clean room.

Family_with_children

2/10

Poor

23 Mar 2026

Roseanna

The room was dirty. I never received room service to provide more towels or empty the trash for the entire 4 days we stayed. The location is not in a great area, which I understand I get what I pay for but there was people constantly getting high or blasting music making it hard to sleep.
Only positive was it is located close to the freeway and several fast food locations.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Edwin

Me dieron un cuarto que no era el de mi reservación

4/10

Poor

22 Mar 2026

jermain

Property staff were rude, the maids always seemed inconvenienced when we would ask them for somthing. They also didn’t change our linens they just remade the bed.

Family_with_children

8/10

Excellent

21 Mar 2026

LYNNETH

Good location , ok for 1,2 night stay

8/10

Excellent

21 Mar 2026

Paulina

Los cuartos muy limpios pero los pasillos no

Friends_and_family Family

2/10

Poor

20 Mar 2026

Jessica

Be aware—this property feels more like apartment-style living than a traditional hotel.

The neighborhood did not feel very safe, and it was clear that many people staying here are long-term residents. You’ll see kids, teens, and adults hanging around outside as if it’s their permanent home. In the morning, we were woken up by loud music, and at night you can hear people socializing right outside their rooms.

The pool also seemed to be used mostly by long-term residents rather than short-term hotel guests.

Unfortunately, the rooms were not very clean. The chairs were heavily stained, which made the space feel poorly maintained.

Another issue was the bathroom—there’s no fan, so it gets very steamy. You can see signs of wear on the metal fixtures and hangers because of the moisture. Opening the bathroom window for ventilation wasn’t ideal either, as it looks out onto trailers.

It’s unfortunate because the property seems neglected in terms of maintenance and basic hotel upkeep.

That said, the staff we encountered were very friendly and helpful, which was a positive.

Overall, we would not return.

10/10

Exceptional

18 Mar 2026

Tammy

Very well kept, customer service friendly.prompt, excellent

Family_with_children

6/10

Pleasant

16 Mar 2026

Christopher

Clean room for the most part, stayed in two different rooms. The first one was further away from the lobby so the WiFi didn’t work nor did the AC. The second one was closer to the lobby, the WiFi worked and the AC was in better condition. So luck of the draw!

Partner

8/10

Excellent

14 Mar 2026

Eric

Room was clean, wifi was good, parking was safe. Overall, it met our needs of the trip. If I was staying longer, I would like a workout area in addition to the pool area.

Partner

2/10

Poor

11 Mar 2026

Melissa

no internet working dirty room phone not working no heat or air conditioning working been in this room before still not fixed

Friends_and_family Family

2/10

Poor

11 Mar 2026

Melissa

I requested a bottom floor to was told at first they were all sold out at 6pm then I was told for $30 more on a $60 reservation that they could put me on the bottom level we were put on the second floor the same room I've had before the air and heater still wasn't fixed. the phone was not working as we were having problems with neighbors with loud music and reving up their motorcycle after midnight couldn't climb to front desk to complain then leaving trying to walk down the stairs my daughter caught me just before I fell the last 4 steps! I would have sued if I had fallen I've just had surgery and wasn't supposed to climb. we have been to this hotel at least 2 times a month for the last 2 years we will not be back!!!!

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Dulce

Its always a great stay, thanks

10/10

Exceptional

10 Mar 2026

Willard

Parking fine and safe. Some roaches. "Upgraded" rooms cost more so make sure to select the "Upgraded" when using the room selection in Hotels.com. They wanted another $10 per night for me to get my choice on site. No roaches on my last visit, so they need to fumigate?

Self

8/10

Excellent

10 Mar 2026

Elizabeth

Everything was great. Besides the extreme noises from next door rooms. The banging on walls was extremely hard. We had to call help desk to let them know. Besides that issue the place was great. Location has many great restaurants, gas stations, near and freeway access. Thank you.

Family

8/10

Excellent

07 Mar 2026

Kuldip

No internet

Self

4/10

Poor

06 Mar 2026

ANTONIO

Water didn’t drain when showering. Toilet didn’t flush properly. The dinning table both chairs were ripped and had stains.The section I was sleeping (outside door area) in smelled really bad (weed) mattress were bumpy. I did mentioned the shower and toilet to the front desk once I checked out.

Partner

6/10

Pleasant

05 Mar 2026

randall

The sex was great

Friends_and_family Friends

6/10

Pleasant

05 Mar 2026

randall

The sex was great

Friends_and_family Friends

6/10

Pleasant

04 Mar 2026

Reyna

Room was under whelming, strong smell of cleaning products. Room was only cleaned every other day even though room service was requested. Still a decent stay for the price. Not the best part of town and also the last few days were terrible due to very very noisy second floor renters.

Friends

4/10

Poor

03 Mar 2026

Jacques

Was not necessary

Partner

8/10

Excellent

03 Mar 2026

Tere

We encountered an issue at check in... we were assigned a room that had not yet veen cleaned from the previous guest. They did assign a new one, but it was smaller.
Overal our stay was ok, however, we thought the rate we were given was all we hadbto pay. We were surprised with a deposit we were not counting on, and were told a refund of said deposit would take several days after our check out.

Partner

2/10

Poor

01 Mar 2026

Edward

Could hear every word from people in the room next to me.

Shower was filthy.

Rough neighborhood, not close to anything good.

Self

2/10

Poor

01 Mar 2026

Veronica

The room was cold and the heater did not work. Not enough cover to keep me warm. The mattress was horrible and I was not able to sleep . I got up early to go home and there was no one in the office to check me out at 5am. I called backed to inform them I would not be able to stay another night and no one answered my call. It was horrible and I asked for a call back to assess the situation and they did not call back. I will never go back

Self

8/10

Excellent

27 Feb 2026

Brian

Nice hotel! Close to many dining options, walking distance to the blue line. Also close to the freeway

Self

8/10

Excellent

27 Feb 2026

luis

Great staff

8/10

Excellent

27 Feb 2026

Angela

House keeping was not done had to be calling for toiletries and towels.

8/10

Excellent

26 Feb 2026

Ok place to stsy its a older hotel

10/10

Exceptional

23 Feb 2026

Sharon

The room was very clean

Self

6/10

Pleasant

23 Feb 2026

Sung

6/10

Pleasant

23 Feb 2026

Kateryn

It’s a nice room, but u can’t sleep bc you can hear everything from the outside

Family

4/10

Poor

22 Feb 2026

Daniel

Room was not clean. Also the walls are quite thin. Could hear neighbor coughing all night

Partner

4/10

Poor

21 Feb 2026

Guillermo

The staff was ok, the room wasn’t like in the photo, because I arrived on a rainier day, the room had some leak from the bathroom wall.
Somehow the quality and the price math,

Self

2/10

Poor

20 Feb 2026

Alma

Very dirty, old and felt unsafe. Will not be staying here ever again.

2/10

Poor

20 Feb 2026

Raul

Room was OK, clean, but the last 3 days were horrible, on my side of the hotel, were staying some bikers and were super noisy, they even blocked part of the parking and driveway on the last day I was there, it seems that nobody told them anything, fortunately by 9 pm they were quiet!
I’ll never stay in this hotel again.

Self

10/10

Exceptional

19 Feb 2026

Jocelyn

This was my second stay at Palmeras. Had a great experience last time, so I booked again. Location close to Sweetwater Park and Westfield Plaza Bonita Mall. Room 145 with accessibility. Door sign "Do Not Disturb" is always appreciated. Window had shutters instead of mural shade, which was good for night light. Fridge and microwave were relocated in the bathroom, cutting down on white noise in the middle of the night. Handheld shower was nice. Single knob for water was difficult to shut off, so it dripped. Hot water was almost instant. Hair dryer didn't work, unfortunately, but I brought mine. Toiletries included: shampoo and conditioner, body wash, hand soap, and lotion. Towels and bed sheets were white and smelled clean. Complimentary coffee: only 1 included, which was nice for the morning I had to pack up. A staff came over to give me a courtesy knock about checking out. Overall, a comfortable stay.

Self

2/10

Poor

16 Feb 2026

Todd

The night we stayed a group of bikers were being rowdy with engines roaring well past 2 AM. The room left much to be desired, i expected much better for what i paid. Do not recommend.

Partner

10/10

Exceptional

16 Feb 2026

nick

It’s nice and clean and it’s always private and quiet sometimes I work a lot and need a place to just unwind and this is my go to

Business Family

2/10

Poor

15 Feb 2026

Shueb

I didn’t spent a night

4/10

Poor

15 Feb 2026

Jessica

The room was dirty, sheets weren’t changed, found old food next to the bed, no hot water no toilet paper and no towels.

Leisure Partner

10/10

Exceptional

13 Feb 2026

William

The staff is the best part

10/10

Exceptional

13 Feb 2026

William

The great service . Quiet and comfortable

10/10

Exceptional

12 Feb 2026

Jesus

Good staff

10/10

Exceptional

12 Feb 2026

Jesus

Goog service

8/10

Excellent

12 Feb 2026

david f

The room was clean and the staff was helpful.

Leisure Partner

2/10

Poor

11 Feb 2026

Anna

We did not end up staying here.

At first glance the room looked fine, but the closer we looked, the worse it became. Furniture and chairs were visibly stained, there was debris left in the bathroom, fixtures felt worn or loose, and multiple maintenance issues were noticeable. It quickly became clear the room had not been properly deep cleaned.

There were burn marks on the bathroom door and other surfaces that appeared to have been painted over rather than properly repaired or replaced, which felt like an attempt to cover damage instead of fixing it.

There was also a strong artificial fragrance/chemical smell throughout the room, like odors were being masked rather than properly treated. It seemed like heavy scents were being used to hide underlying smells instead of proper ventilation or proper odor removal, which was uncomfortable and concerning.

The overall property felt unsafe, with questionable activity around the area, and we did not feel comfortable staying the night. We left immediately and did not use the room.

We were told we would receive a full refund since we did not stay, but only the deposit was returned.

The online photos did not accurately reflect the current condition of the property. I would not recommend staying here.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Tirrell Antwan

Room was freshly cleaned except for the shower which had long hairs everywhere.

Leisure Self

10/10

Exceptional

07 Feb 2026

Ivan

It's impossible to find a better place to stay at this low cost price. The staff was friendly and helpful. I highly recommend this place.

2/10

Poor

03 Feb 2026

Sonia

Disrespectful and unprofessional

2/10

Poor

03 Feb 2026

Sonia

Staff is always in your business. Limited privacy. They lie to take your deposit money

2/10

Poor

03 Feb 2026

Sonia

Disrespectful staff .. no privacy

Leisure Partner

8/10

Excellent

02 Feb 2026

William

I’m very happy to see a New staff that has created an extremely comfortable and quiet environment

8/10

Excellent

01 Feb 2026

James

Good

Self

6/10

Pleasant

01 Feb 2026

Don

The staff was fine. The room had only one chair which seemed strange in a room with two beds. Also, the heater didn’t work. I noticed that there was no coffee. There was a coffee maker, cups, sugar and creamer, but no coffee.

Business_and_leisure