AC Palacio de Santa Ana

Spain , Valladolid
ARROYO DE LA ENCOMIENDA, Camino de le Flecha, S/N
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75 reviews shown

10/10

Exceptional

03 Mar 2026

Andrea

Parking was excellent especially for our transit van. The hotel reception lists were professional, helpful, generous and friendly.
The room was spacious, clean and comfortable with a lovely view of the river.
Wish we could have stayed longer.
Would love to visit again another time.

Partner

10/10

Exceptional

26 Jan 2026

Keyla

Excelent as always

Partner

10/10

Exceptional

28 Dec 2024

Arturo

Beautiful place!!!

Leisure Family

10/10

Exceptional

14 Aug 2024

Timothy

The evening receptionist was a darling

Leisure Partner

2/10

Poor

18 Jun 2022

Tony

Review

This hotel is rated at 5 star but it falls far short of this and is an adequate 4 star

Partner

8/10

Excellent

27 Feb 2022

Anibal

Very good hotel but lacks a comparable restaurant.

Leisure Partner

10/10

Exceptional

26 Dec 2021

Igor

Maravilloso espectacular

Leisure Family_with_children

8/10

Excellent

19 Aug 2021

Peter

AC Palacio de Santa Ana in Valladolid

We stopped at the Hotel Palacio in Valladolid heading to Santander to catch the ferry. The hotel and room were very nice and the breakfast and evening meal were excellent. The only issue we had (minor) was a Pizza we ordered last minute on our arrival which was very poor. The staff immediately reacted to our disappointment and rectified the problem.

Partner

8/10

Excellent

14 Aug 2021

Verified traveler

Pretty place !

Leisure Partner

10/10

Exceptional

17 Jan 2020

Verified traveler

A beautiful old building converted really well into a fine hotel.

Leisure Partner

10/10

Exceptional

23 Oct 2019

Verified traveler

Liked everything. Very comfortable. Friendly helpful people.

Leisure Family

6/10

Pleasant

07 Oct 2019

Päivi

Only if you can not find anywhere else to stay

One night stay on our way from France to Portugal. The hotel was clean and nice. Not 5 star standard though. Service at the restaurant was below any standard. Drinks were spilt by staff and they did not lift finger to clean it. We had to wait 20 minutes to get the menus while staff was still setting tables. We will not stay there again.

Partner

10/10

Exceptional

21 Jul 2019

Erna

felt welcome at the hotel, very nice hotel matching modern hosting with historic building, was just great

Partner

8/10

Excellent

13 May 2019

Greta

The past meets the present

It was a wonderful stay. The building is a renovated convent. Many of the original features have been kept. Simple and elegant decor. The backyard is beautiful and tranquil. Very nice for weddings. We enjoyed the yard very much. The service is great. Kind and generous staff. Great breakfast.

Partner

8/10

Excellent

20 Feb 2019

Mick

Room very good dinner OK breakfast bad

Partner

2/10

Poor

14 Oct 2018

luis felipe

horrible breakfast, service, no ammenities, no one helped with bags at arrival, old rooms, far from center

Family

4/10

Poor

10 Oct 2018

Verified traveler

Restaurant very disappointing. Only 6 people in there and it took 30 mins just to get a drink. Very poor service

Partner

8/10

Excellent

06 Oct 2018

Christopher

Recommended for relaxing after a hard days' work!

Great Hotel all round!. A converted convent beautifully converted with many original features. I particularly liked the full size opening windows with original wooden shutters, opening on to a view of the lake and gardens. Very quiet and relaxing with lap pool and gym. Like all hotels in Spain, no English language channels on TV. Would have liked a room safe, but just a minor point. Local area is all housing with no restaurants or bars, but the hotel bar and restaurant are very good. If it's sunny you can sit in the gardens sipping a cocktail with a lovely view of the lake.

10/10

Exceptional

04 May 2018

Steven

Highly recommended

Good location for travel inn the Valladolid area and surrounding cities. The room was very nice - great bedding, ideal water pressure, free use of mini-bar (water, beer, soda all free), very good wifi and lots of storage. The breakfast was also wonderful with a buffet AND a menu to order omelets and more (I would recommend getting breakfast when booking). Plenty of free parking at the hotel. The staff was very nice and helpful.

Partner

10/10

Exceptional

31 May 2017

L J

Charming

What a beautiful, historic property while modernized for great comfort. Be sure to explore the beautiful garden in the back that leads down to the river. Dinner and breakfast the next morning were both.very good. Lots of parking in front of the hotel though a little tricky to find the entrance. We had to circle the block

Partner

8/10

Excellent

14 Apr 2017

Verified traveler

Nice hotel. But far away from the city.

The AC Santa Ana is very nice and decently priced. The rooms are nice and comfortable it has great staff and service at the restaurant and hotel is good. But the location is a problem though. Far away from downtown Valladolid and with no public transportation cab fares end up being an extra cost.

8/10

Excellent

25 Jun 2016

Steffen

Great place, but not in the historic toen center

The hotel itself is great. Seems to be brand new with everything you can expect from a Marriott hotel. It is, however somewhat difficult to find, despite the fact that there are signs, we missed Th parking lot twice, because the actual hotel sign was after we passed the parking lot. The food in the restaurant is great and fairly inexpensive. If you are looking for a location close to the historic center of Valladolid, you should consider another hotel, but if you need a place to stay as a stop for the night, this is a great place.

Partner

8/10

Excellent

05 Jul 2015

Dave

Old world style accommodation

Rooms not extra large, no safe or wine glasses. Beautiful garden and river view from room.

8/10

Excellent

23 Jun 2015

stewart

3rd time here and will be back again

Stayed here before and great hotel. Service in the restaurant was a little slow this time due to a function going on. But apart from that it was very nice.

Family

6/10

Pleasant

11 May 2015

Verified traveler

Maze

Difficult to find entrance due to one way street in mazelike neighborhood.

10/10

Exceptional

24 Feb 2015

Rodrigo

Great 5 stars hotel outside Valladolid

The hotel is extremely beautiful. The people at the front desk were very gentle and kind, always trying to help us and guide us in anything. We received special treat from Santiago who really put a lot of attention at our requests and always had the ability to gave us all the information we needed.
There is a thing that it is important to comment of this precious hotel. It is that the hotel it is not downtown, so everyday we had to take a taxi to get into the city and to come from it and every taxi costs up to 5 euros per trip! So that is something to considerate.
There are lots of hotels downtown Valladolid, but this one is the only one 5 stars.

Partner

10/10

Exceptional

20 Jan 2015

Verified traveler

Good hotel to overnight when driving through Spain

Really good hotel and excellent staff. It's a bit hard to find but well worth the effort.

Partner

10/10

Exceptional

15 Nov 2014

Juan Carlos

Great Time

We had a great time as family. Looking forward to go back to Valladolid and stay at this hotel.

Family

10/10

Exceptional

06 Sep 2014

Tony

Best hotel in Valladolid

Highly recommended

Quiet location, beautiful grounds, spacious very clean room, friendly staff and excellent value for money

10/10

Exceptional

15 Aug 2014

Margaret

Great hotel with beautiful gardens.

Initially difficult to locate, but worth the effort. Beautiful building superbly modernised with taste, but retaining many old features. room great with beautiful views of wonderful gardens and the river. Service excellent, all staff VERY friendly and helpful. Would use this hotel again.

8/10

Excellent

05 May 2014

Kelly

Good location

This is a nice hotel in a good location, only about 20 min walk from major sight seeing area, although our view was a wall I can forgive as this is in a nice residential community, however they hold private functions in the only Wi-Fi zone in the hotel, if they are going to do that they should provide free WiFi in the rooms.theyalso closed the bar and food service down during these events.i say what about the hotel guests?

4/10

Poor

06 Apr 2014

Howard

Wouldn't return

I wouldn't use the hotel again. Very far outside city of Valladolid. The hotel while clean and functional it is large and characterless! Beds and pillows were strangely uncomfortable. Food in main restaurent had to be sent back twice and at 9.30 on a Wednesday evening we were the only people sitting in the restaurent. Staff were 'ok' but hardly friendly. With the number of hotels in the area and closer to town, I would not return. To me this was a 3-4 star hotel and certainly not a 5 star which is its classification.

6/10

Pleasant

27 Oct 2013

Owen

A Million Miles from Valladolid

This hotel boasts a terrific restaurant, with excellent staff. If you stay here, you won't regret eating here. All the same, it is way outside Valladolid, one of Spain's larger cities (so far outside that it doesn't even feature on the locally available road-map). I can't fault the staff: reception, room and especially restaurant staff are outstanding.

The hotel can't help where it is (in the middle of nowhere), but there are flaws. I think there were about thirteen lights in my room, but there was too little light by which to read a book. I am not joking: the wardrobe was better lit than the room was.

The room was at ground-level, which meant that people passing the windows could see straight in (and did). The windows had no curtains, but only metal shutters. They were either open, or, since it was a ground-floor room, completely shut, rendering the room stifling.

Everything human about this hotel is excellent. Where it is and how it was built are the problem.

I did use room service once; that was very prompt and efficient. I don't fault that in any respect.

10/10

Exceptional

27 Oct 2013

Verified traveler

Excellent stop-over en route to Algarve

Comfortable, smart hotel which we stayed in when driving from Santander to The Algarve. Car park in front of hotel secure enough to leave our heavily laden car parked overnight. Wonderful breakfast.

10/10

Exceptional

01 Sep 2013

Susan & Alan

Hotel Experience

We really enjoyed staying here and will visit again. Our room overlooked the gardens and river and was very comfortable. Good value for money.

10/10

Exceptional

06 Jun 2013

Ed's

Best outside hub for valladolid visit & local wine

Excellent location outside of Valladolid center, so you can do your neccesary winery visits( Penafiel approx. 1hr., 20 min. Mauro winery) and at the same time your required Corte Ingles shopping and required Valladolid historical tourism.

8/10

Excellent

03 Jun 2013

Salo

Nice and comfortable hotel in the outskiirts oCity

Thiz property is exactly what you would expect wfrom Marriott, confortable, convinient and Cleaning, excelente service. We specialy enjoyed the brekfast buffet .

Partner

6/10

Pleasant

12 Aug 2012

Verified traveler

The hotel was spotless, the rooms extremely comfortable. The grounds were simply amazing. The only thing that was lacking was customer sercice. The restaurant we had to find ourselves and once in the courtyard sat for approx 1/2 hr waiting for staff to appear at the bar. The bar didnt open so we were forced to seek out staff. Staff were busy eating in the kitchen and we felt like we were intruding but they guided us to the restaurant. We found the restaurant received the menu and decided to order the set menu, which was not cheap. Considering this is supposedly a four star hotel we expected so much more from the restaurant than tinned asparagus, pre-packed salad and supermarket frozen fries. The service was poor and that could have been due to the fact that they had an inspection but that should not have affected paying guests. One of the staff even answered their mobile phone in the restaurant as we were eating. We were never approached during our meal to check everything was satisfactory and had to pour our own wine, and that included tasting it. Thoroughly dissapointed in what I planned to be a special evening with my wife.

10/10

Exceptional

17 Jul 2012

Alexander

Good.

Everything is very good! Service, Internet, food, fitness center just great.

10/10

Exceptional

15 Jan 2012

Mariela

Extremely romantic hotel!!!

The hotel is great. It used to be an old monastery, fully remodelled and with all amenities you would expect. The only thing is that it is a little hard to get there, since there aren't many signs and it is located in the outskirts of Valladolid. Lovely!!

Family

10/10

Exceptional

09 Jun 2011

Josef

excellent hotel, stylish, good combination of trad

we were there for four days; loved the hotel; charming, clean, good breakfast, wonderful and spacious rooms; nice large bathtub; overall perfct; only drawback is that it is far from the city center; we had a car which i think is necessary

8/10

Excellent

07 Oct 2010

Bob

Good access to the motorway

Excellent Hotel, easy to find and very helpful staff. That said, the air conditioning in the room did not work so the Hotel manager moved us to an upgraded room. The hotel has been converted from a historic building but has been done beautifully. The restuarant was excellent and the service was efficient and friendly. The only negative was the the surrounding area which was drab; being located in a residential district. Though overall I would not hesitate in recommending this hotel.

10/10

Exceptional

15 Jul 2009

Christel

Gorgeous and unique Place

This hotel was absolutely perfect and great for our stay in Valladolid. This is a former monastery which has been transformed into a contemporary and modern hotel with all the facilities you need. I would go back anytime!

4/10

Poor

29 Dec 2025

Manuel

Unfortunately we were given two rooms adjacent to the staff entrance. Staff were arriving from 5am and continuously pressing the electronic buzzer which was way too loud and could be heard from our rooms. To make matters worse some of the staff would hold loud conversations impeding a good nights sleep. The staff attitude when we complained was one of indifference and they also confirmed that other guests had complained in the past. Knowing there is a problem and not doing anything about it demonstrates a lack of professionalism.
On another note, we ate at the hotel restaurant and the food was terrible and small portions. To be honest I found that the quality of the food was well below standards and overpriced.
Rooms were looking a bit dated and dusty, but comfortable.
The hotel itself is quite beautiful and striking as this used to be a monastery of sorts…
Personally I wouldn’t stay here again because of our experience.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Silvia

Nettes Personal, Zimmer an und fuer sich ok, aber Erdgeschoss hat keine Aussicht.letztes Mal hatten wir super Zimmer im q. STOCJ

Partner

10/10

Exceptional

21 Aug 2025

rafa

Hotel espectacular

Un hotel espectacular en todos los sentidos desde la amabilidad de la persona en recepcion cuando llegas, el poder aparcar en la misma puerta, un hotel super bonito y tranquilo, un restaurante de lo mejor
para volver .

Partner

6/10

Pleasant

07 Jul 2025

Verified traveler

Razoável a estadia. O hotel é muito bonito, mas por exemplo no nosso quarto não havia tomadas. Pessoal da recepção muito amável! E um pouco longe do centro histórico! Mediano!

Partner

8/10

Excellent

25 Feb 2025

Cedric

Muy buen calidad precio

Business

6/10

Pleasant

16 Feb 2025

Ascension

Más cercano a 4estrellas que a 5

El hotel parece más bien de cuatro estrellas que de cinco, está correcto pero con poco detalle.
Tuvimos un trato bastante incómodo por parte de un señor del hotel porque no nos dejaba entrar a cenar al restaurante, me sentía fatal primero nos dijo que el restaurante estaba cerrado al público por un evento, luego me preguntó que si tenía reserva y le dije que no, me dijo imposible estamos completos pero con muy malos modales al final les dije que al llegar había preguntado en recepción y entonces me dijo ahh pero están Uds alojados? Y le dije claro entonces me dijo que podíamos pasar, creo que era lo primero que nos tenia que haber preguntado, pero lo peor fueron los malos modos de ese señor. Puede ser porque estuviera el equipo de fútbol del Sevilla, no se…El demás personal muy amable.
Esta alejado del centro hay que coger el coche.
Las camas muy cómodas, y el desayuno correcto, no con mucha variedad pero lo que había estaba rico.

Friends_and_family Family

8/10

Excellent

17 Jan 2025

Joaquin

Neing

Leisure Friends

10/10

Exceptional

31 Dec 2024

Manuel Jesús

Estancia muy agradable

Estancia muy agradable. Destacaría lo acogedor y amplio de las habitaciones junto con el hecho de disponer de parking cubierto incluido en el precio.
El punto negativo para nosotros fue el colchón, no nos resultó nada cómodo, entiendo que es algo personal pero en nuestro caso no nos ayudó en el descanso.
Pese a este detalle lo recomendaría.

Partner

10/10

Exceptional

25 Nov 2024

jean

Hotel muy bonito

Business

10/10

Exceptional

04 May 2024

Bengt

Bra rent hotell

Snyggt hotell. Reception som det ska vara. Rummet väldigt bra. Service till middag sådär, flera personal som mest stod och snackade. Maten var god men pass upp - köttet kommer ensamt. Potatis, grönsaker etc måste beställas extra och kostar 5€ per extra.
Stor gratis parkering framför ingång och garage i källaren mot betalning.

Partner

10/10

Exceptional

31 Jan 2024

Willy

Super

Gewoon perfect en prachtig gebouw

Partner

10/10

Exceptional

30 May 2023

J.J.

Perfect location and good hotel.

Hotel was perfect. Disappointing was we could not have dinner as we planned for and was the whole reason for staying the hotel. Really disappointing. Room perfect, staff friendly, location perfect. But I clearly indentified at the booking I wanted a dinner in the restaurant. I am sure the wedding was planned much earlier than our booking. Not nice and would have expected some kind of compensation.

Partner

8/10

Excellent

15 Aug 2022

Goran

Mycket trevligt hotell men tråkig omgivning. Bra parkering inomhus.

Partner

10/10

Exceptional

07 Aug 2022

Victor

Relax y confort en hotel de lujo

Hotel moderno lleno de comodidades con la zona de ocio en el precioso claustro acristalado en su zona alta
Magnifico jardin con embarcadeo en la parte trasera del hotel.Mencion aparte el personal en general,amables y con gran dedicacion para que el cliente se encuentre mejor que en su casa.

Partner

6/10

Pleasant

25 Jul 2022

Gonzalo

Es correcto... Pero un poco frío todo
El restaurante es atroz. Terrible es suave.no es que hagan nada mal mal, pero es mediocre y pretencioso siendo una medianía. De verdad, destruye la experiencia. La comida.
El servicio, correcto. Y simpático para ser Castilla.

Leisure Partner

10/10

Exceptional

05 May 2022

JEAN PHILIPPE

Tout est parfait... le cadre de l'hôtel est très agréable

Leisure Partner

10/10

Exceptional

18 Dec 2021

Sandra

Un 10

Todo perfecto.

Friends_and_family Family

10/10

Exceptional

02 Dec 2021

Sandra pablo

Estupendo

Leisure Family

10/10

Exceptional

27 Oct 2021

Thomas

Short one night stop with dinner and breakfast

Great stay at this beautiful old renovated building. Nice set up - unfortunately just a night stop over - but hope next time we can enjoie it for a longer period.

Friends_and_family Family

10/10

Exceptional

12 Oct 2021

LUIS

Jardines junto a río, espectaculares

Leisure Partner

4/10

Poor

20 Sep 2021

Francis

Geen 5 sterren waardig

Het hotel is geen 5 sterren waardig. Mooie historische site maar dan stopt het. Bar is niet commercieel uitgebaat, ze hebben zelf geen kaart met drankjes. De ober moet je bellen met een bel die op de tafel staat. Het restaurant serveerde het slechtste eten wat we ooit voorgeschoteld kregen. Wat was dat. Hier komen we nooit meer terug. Het personeel spreekt weinig of geen andere taal buiten Portugees.

Partner

10/10

Exceptional

20 Aug 2021

MARIA M.

Un buen establecimiento. Personal atento y cordial. Vamos a repetir.

Partner

8/10

Excellent

11 Aug 2021

Verified traveler

Good option for a stop in the area of Valladolid. Quiet place, large modern room

Very nice breakfast buffet

But hôtel not in historic center, so you need to take car or taxi to get there

Due to covid, gym and pool closed at the moment

Leisure Friends

10/10

Exceptional

23 Jul 2021

Francisco

Mucho espacio y tranquilidad

Gran sitio, mucho espacio, gran patio interior, muy tranquilo, ideal para desconectar

Business

10/10

Exceptional

26 Apr 2021

Juan

Excelente hotel!

Cómodo hotel y muy buen servicio. Totalmente recomendable!

Friends_and_family Family

10/10

Exceptional

16 Nov 2020

Jörgen

Great experience

Great expirence, very comfortable and the food and service were excellent. The location perfect for us as we were on our way to Portugal.

Partner

10/10

Exceptional

13 Oct 2020

Marc

Hotel perfecto traquilo y comodo

Perfecto sitio tranquilo hotel limpio desayuno excelente trato exquisito altamente recomendable

Partner

4/10

Poor

25 Sep 2020

Björn

Res vidare

Enkel standard för att vara Mariott och definitivt inte fem stjärnor.

Partner

10/10

Exceptional

19 Aug 2020

Jose

La estancia fue perfecta, la habitacion amplia y comoda, el desayuno completo y buenísimo; sólo un pequeño lunar, el Wi-Fi no llegaba a la habitacion y a pesar de que lo comentamos diversas veces, no lo arreglaron.

Leisure Partner

4/10

Poor

16 Sep 2019

anoniem

Mooi hotel, maar op een waardeloze locatie. In de omschrijving staat letterlijk 'in het historisch centrum'. Dat is dus niet waar. Het hotel ligt 5 kilometer hier vandaan. Het hotel ligt midden in een woonwijk, maar dat zie je niet op de foto's. Er is een prachtige tuin, het ontbijt wordt echter geserveerd op de overdekte binnenplaats. Het zwembad (binnen) is zeer ongezellig; alleen geschikt om baantjes te trekken.

Leisure Partner

8/10

Excellent

17 Aug 2019

Verified traveler

Le lieu est tres agreable et paisible. Il manque quelques details comme l assistance aux bagages et le manque de peignoirs et chaussons dans la chambre pour un 5 etoiles...sinon tout est bien.

Leisure Partner

10/10

Exceptional

15 May 2019

Verified traveler

Todo bien; excelente zona y excelentes personas además de unas excelentes instalaciones

Leisure Family