Name: Hilton Niseko Village
Address: Higashiyama Onsen 048-1592 Niseko N, 506 15 15, Niseko-cho, 048-1592, JP

10/10

Exceptional

26 May 2026

Tony

Our stay at this Hilton was very pleasant. All the hotel staffs that we had contacts with all speak English, until many hotels that we have stayed in Japan for the past two months. The hotel staffs were also very friendly and helpful. We were particularly impressed with one hotel staff name Winter, her name tag said she is the hotel’s Journey Ambassador. Winter’s service, attitude and the way she treated us was EXCEPTIONAL!

We booked a very nice corner room with great views, only one room like ours per hotel floor. However, there was no internet signal in our room. Winter not only brought in a hotspot device, but she was very patient and courteous, and helped each of us connected with the hotel’s wifi.

Then we met Winter again in the hotel restaurant, Winter was not only attentive, but she followed up with us, treated us like true VIPs. She was sincere and genuinely nice. She made sure that not only every need was provided but every unspoken desire was satisfied.

Truly exceptional and extraordinary service. The encounter with this one hotel staff truly made us want to stay at this Hilton again should we come back to Hokkaido in the future.

Thank you Winter, you made my wife and my 88 year old mother-in-law fekt so welcomed and that we are grateful for your service and your hospitality. Hilton should be proud to have an employee like Winter. I wish all my employees are like Winter!!!

Family

6/10

Pleasant

22 Apr 2026

Lynda

Very, very old hotel.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Raymund

If you’re a Hilton member, suggest the breakfast for your stay. Definitely worth it! Love this place, everyone was so kind and wonderful. Although I visited in early April, it was quiet which was nice. The shuttle service is a bonus. It will take you to Grand Hirafu welcome center if your vibe is more happy-go-lucky. Hehehe. Thank you to the Hilton Niseko staff for the experience. Can’t wait to come back with more powder.

Self

10/10

Exceptional

06 Apr 2026

Diego

This is a good choice.
One of the best in the area.
Amazing

8/10

Excellent

21 Mar 2026

Kalli

The Onsen was nice. The rooms were small and crowded with a family of four. Expensive dining everywhere. Great buffet and friendly staff.

Family_with_children

10/10

Exceptional

06 Mar 2026

Paul

Location. Rooms, facilities and staff were incredible

Self

10/10

Exceptional

02 Mar 2026

kane

The view was fantastic and the layout was perfect for winter sports.

Partner

10/10

Exceptional

01 Mar 2026

Ash

Fantastic hotel and resort. The staff were incredibly polite and always went out of their way to help or assist in any way they could, which really made the stay feel welcoming and effortless.

The room was a great size, comfortable, and cleaned promptly every morning. It was always nice returning after a full day on the mountain to a fresh and tidy room ready to relax in.

Addressing some of the negative reviews
yes, the bathrooms are on the smaller side, but ours was clean, well maintained, and had no unpleasant smells whatsoever. The bathroom size is a very small trade off considering the outstanding onsen facilities available at the hotel.

This is Japan! embrace the culture. The onsen facilities are absolutely fantastic, featuring spacious bathing areas, excellent showers and grooming facilities, and a sensational view from the outdoor onsen that makes it the perfect way to recover after a day snowboarding.

All in all, a great hotel and resort that offered everything needed for an excellent stay in Niseko. I would happily stay here again.

Partner

10/10

Exceptional

27 Feb 2026

Hsiao

Nice hotel

10/10

Exceptional

21 Feb 2026

Carl

Great for family with kids

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Michelle Tzu-Shen

Staff were helpful if asked. Great onsite onsen - just wish people would use it properly.

Partner

10/10

Exceptional

19 Feb 2026

Theodore

Very convenient for skiing Niseko. Facility is great and the staff at every level, the Front Desk, the Concierge team, the Restaurant staff and everyone in-between went above and beyond.

Family_with_children

10/10

Exceptional

15 Feb 2026

joakim

Super nice ! Everything was great hotel service food and access to the lifts ! Will come back

6/10

Pleasant

13 Feb 2026

Maxwell

Room was somewhat dated but in good condition and clean

Leisure Family

6/10

Pleasant

12 Feb 2026

Rowan

Pros
1. Nice, large airy rooms
2. Ski in ski out
3. Attentive staff

Cons
1. Food quality was poor and prices high compared to my last hotel
2. Can't control the room temperature. Very uncomfortably hot at night, even with the window open
3. Breakfast quality and selection was poor
4. Slow wifi

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Nicole

Staff was incredibly helpful and answered any questions I had. They went above and beyond to make my stay a smooth and easy process. Would come back again!

Leisure Partner

10/10

Exceptional

04 Feb 2026

Samuel

Staff were extremely polite, helpful, and made my stay very enjoyable. The food in the restaurants and room service was also very good. The room itself was comfortable for the most part except for getting hot during the day regardless of what the thermostat was set to and some small cosmetic damage to some features.

Leisure Self

8/10

Excellent

03 Feb 2026

grace

amazing staff
courteous and friendly

10/10

Exceptional

02 Feb 2026

Wilford Jackson

Everything was great. I highly recommend this hotel. The restaurants are excellent, though some are very pricey.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Quyen

I would stay here again for the convenience of the slopes and the onsen. We are a family of 5 and paid ~ ¥550000 for 5 nights, 2A 3C (12,11 and 6), and buffet breakfast two mornings (breakfast was half price if paid during check in).
The room was big enough but the bathroom is small - thankfully, the wash basin was adjacent to the room door/opposite the bathroom. Luckily, we all enjoyed the onsen and showered there and didn’t use the room bathtub/shower at all.
We had a hired car and the hotel provided us a shovel to clear the snow around the car. The hotel also had plastic sleighs and snowball makers for us to borrow.
The village next to the hotel was nice and convenient but expensive. There is a shuttle that took us back and forth from Hilton and HIRAFU village, but since we had a car, we were also able to explore neighbouring areas quite easily.
Beds were made daily, as were replacements of yukatas. Water was also provided.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jan 2026

William

Great location and the Onsen is the treat. Rooms are very comfortable.

Leisure Family

10/10

Exceptional

27 Jan 2026

George

Yes

8/10

Excellent

26 Jan 2026

Kate

Amazing location and ski services. Staff were very helpful!

Leisure Family

10/10

Exceptional

25 Jan 2026

Yick Hin

Clean spacious room
Nice staff, smooth checkin/checkout
Great selection of hotel restaurants
Convenient ski facilities
Good transportation

Leisure Self

10/10

Exceptional

24 Jan 2026

Mark

Great

Leisure Partner

10/10

Exceptional

23 Jan 2026

Nathan

Loved it, great family friendly venue!

10/10

Exceptional

17 Jan 2026

jonathan

Great hotel

8/10

Excellent

11 Jan 2026

Emmanuel

Great ski in / ski out option at Niseko Village. Many restaurant options in the hotel and at the little village close by (Niseko-Yo). It’s about a 25 minutes shuttle ride to Hirafu Village (main village with restaurants, bar, convenience store…). Large rooms perfect for a ski trip. The hotel is comfortable, but it feels a little outdated and could use some modern updates.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Ellen

I found three bottles of water in my room, and one of them had already been opened.

Leisure Family

10/10

Exceptional

10 Jan 2026

Christopher

Staff was fabulous. We had booked the wrong date, off by one day, and staff was so friendly and flexible to right our wrong. Much appreciated!

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

KAI CHING PETER

A great ski in ski out hotel
All the essentials
The breakfast is amazing

4/10

Poor

05 Jan 2026

Ben

this is a cash grab.

1. worst of the four Niseko mountains to stay at (poorest snow quality, oldest lifts). you're not really staying on the snow when you need a bus every day.

2. staff are mostly friendly but at the cheapest import labor possible, clearly the margins here must be amazing.

3. baggage security is non existent. they'll let anyone take anything.

4. counter staffing is badly managed and you can have massive queues just to get to the buffet.

Leisure Family

6/10

Pleasant

01 Jan 2026

John

Older small, unrenovated room did not warrant the high price.

Leisure Family

10/10

Exceptional

31 Dec 2025

Renu

Great staff. Super convenient location. We had a great time there!

Leisure Family

8/10

Excellent

28 Dec 2025

Andrew

Older. Harifu looks more fun. Positive is it is ski-in ski-out

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Maelonie

Great for families eith young children.

Leisure Family_with_children

6/10

Pleasant

26 Dec 2025

Asset

The hotel looks modern, but old inside. Worn out furniture, limited clothing storage, smelly bathroom, stained carpeting inside the room and in the hallway. 10 year old, tiny tv.
Included breakfast was offered on the 3rd floor. Do not eat there! Tasteless food with no option.
Breakfast on the 2nd floor was way better, I guess that’s for different people.
The onsen (Japanese sauna) at the hotel was a nice touch. So is the ski in/out, with storage, rental facilities. Several restaurants at the site and 3 min by foot at the Niseko village.
Overall, the hotel is nowhere near 4 star and of Hilton standard!!! Urgently in need of room renovation!!! Would definitely not recommend to stay, especially for $400 a night!

Leisure Family

4/10

Poor

24 Dec 2025

Cheng

Room is small and Niseko village is much smaller compare to other resort in Niseko. Reception staff was trying to add additional
charge when I’ve already paid for the checkout and received my receipt.

Leisure Family_with_children

6/10

Pleasant

23 Dec 2025

sonya

The hotel is clean but very dated. The restaurants are not good. Except for the 2nd floor breakfast.The service and staff are very nice. One of the person who really made a big difference in our stay is Amal from the concierge dest. He's an exceptional person. The skis equipments also very dated.

Leisure Friends

10/10

Exceptional

16 Dec 2025

Micah

An amazingly beautiful ski resort hotel with a great staff and excellent food (Yotei's shabu and breakfast were great).
The Hilton hotel in Niseko would be great place to keep going back to. Thank you to everyone there.

Leisure Family

8/10

Excellent

15 Dec 2025

TIELIANG

Staff amazing. Onsen is great as alternative to room shower. Ski equip storage within hotel. Great convenience to people who love skiing.

Leisure Family_with_children

8/10

Excellent

11 Dec 2025

Leong Yap

Very helpful and friendly staff

Leisure Family

10/10

Exceptional

11 Dec 2025

Milvus

The hotel is great , so is the town in Niseko. As it was early ski season, snow wasn’t the best and the hotel didn’t want to help with rentals , so we had to rent from the next town over and use the hotel’s shuttle to ski from there . Great stay thiugh

Partner

10/10

Exceptional

08 Dec 2025

Andrew

Staff where some of the most helpful and friendliest I have experienced in all my travels

Leisure Family

10/10

Exceptional

23 Oct 2025

Jenny

Amazing breakfast and cute spa

Partner

10/10

Exceptional

05 Oct 2025

Mike

Received an excellent services from Ayumi.
Thanks

Partner

8/10

Excellent

26 Jul 2025

Verified traveler

Air conditioning in rooms was completely insufficient in the summer heat.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Kwong Meng

With a car, moving around was not an issue. Room with great view of Mount Yotei and greenery of the golf course.

Leisure Family

4/10

Poor

22 May 2025

Reubenhard

At first when we enter the room, the arrangment of the bed is different from the shown photos when we booked the room.
We booked for 4 person, but the room hotel provided is for 3 persons instead with additional bed located infront of TV w/o proper condition as photos provided.

Pillow and balnkets are smelly.

Leisure Family

10/10

Exceptional

28 Apr 2025

Jessica

We had planned to ski but changed plans due to weather. The location is perfect for ski season with the gondola attached to the hotel (it wasn’t up due to warmer weather) but everything in the hotel from the staff, dinner, breakfast was top notch. You didn’t really need to leave the hotel to do anything.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Desmond

Loved the hotel

100% recommend, would stay there again! The view and the outdoor onsen were the highlight.

10/10

Exceptional

06 Apr 2025

Verified traveler

First time in Niseko Hilton

Amazing!
Best place if you will ski

Friends_and_family Friends

10/10

Exceptional

04 Apr 2025

Tamara

Extremely friendly and helpful in the restaurants, at check-in and at the valet service for skis and boots. Best breakfast buffet ever - with so many choices and everything was of a very high standard and quality. We also loved the outdoor onsen - with a view of Mount Yotei.

Leisure Family

10/10

Exceptional

01 Apr 2025

Jonny

The views

Leisure Self

10/10

Exceptional

31 Mar 2025

Elaine

Cosy hotel. Staff were very friendly and helpful. Onsen is great too! Had an enjoyable stay in a room with mt yotei view. Will be back again.

Leisure Family

10/10

Exceptional

23 Mar 2025

Gus

Excelllent service. Lovely staff. Great ski in ski out.

Leisure Family

10/10

Exceptional

22 Mar 2025

Geraldine

The Hilton Honors breakfast vouchers and dinner vouchers are a must. The location is convenient for snow activities (snowboarding, skiing, snow mobiling, etc.) Their ski valet for boards a s shoes are efficient

Leisure Family

10/10

Exceptional

19 Mar 2025

Steven

This was a one stop shop. There were various dining options, a store to get everything you need, and the facilities (onsen and gym) were great.

8/10

Excellent

12 Mar 2025

Gretch

Great staff.
Good shuttle transportation to Hirafu.
Ski valet is great.
Building is kinda old old.
Dining Food options are not great and overpriced.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Tony

Japow Trip

The hotel was great, perfect for ski in ski out. It was very clean and the staff was very nice. Especially Amal from the concierge department. He helped arrange transportation for a day trip and was extremely helpful throughout our stay!

Partner

6/10

Pleasant

08 Mar 2025

Peter

Good for ski in, ski out, handy location. Fair facilities.

4/10

Poor

07 Mar 2025

BlueSky

Room is not clean and so tiny for four people.

Leisure Family

10/10

Exceptional

04 Mar 2025

Nicholas

One cannot ask for a better ski in/ski out location. Hotel also has ski/boot valet which was an added bonus. Hotel was clean friendly staff. Room cleaners were quick and efficient. Hotel was great, the little store down near the lobby is relatively expensive though. And there's not much except restaurants nearby for snack food.

6/10

Pleasant

03 Mar 2025

Mark

All closed very early

Leisure Friends

10/10

Exceptional

26 Feb 2025

Ng Nga Yan

nice

Leisure Family

6/10

Pleasant

25 Feb 2025

George

By far not meeting (my) expectations about a hotel in Japan. Way too expensive for the outdated rooms, super expensive restaurants for below average service, food quality and experience. Not much to do around the area - most of the people around I noticed were getting the shuttle to Grand Hirafu village. Will definitely not stay here in the future and not recommend.

Leisure Partner

8/10

Excellent

23 Feb 2025

Eman

The hotel is on the ski school and slopes. Very convenient in that regard but it's village is limited and to go to Hiraful lively village, it takes 30 minutes by a bus that runs every 30 minutes. The hotel itself is very dated with old doors and rooms and rugs. I'd give it 3 to 4 stars. Definitely not 5 and not worth $600 a night.

Leisure Family_with_children

6/10

Pleasant

19 Feb 2025

Sandyta

Overall, while the location was fantastic for skiing, this hotel could have done so much better in terms of service, dining, and overall value for money.
We loved that this was a ski-in, ski-out resort, which made hitting the slopes super convenient. The hotel also provided a ski valet for storing skis and boots, which was a nice touch.

However, for the price we paid, the overall experience was disappointing. The hotel’s restaurants were extremely expensive—we only ate at the hot pot restaurant one night, and after seeing the bill, we decided to dine in the village for the rest of our stay. Thankfully, the village offered much more reasonable prices for both lunch and dinner.

Breakfast was just okay. The fruit selection was limited to either oranges or grapefruits, and when we requested other options, they brought out lychees that were unfortunately rotten. It felt like the hotel could have put in more effort.

The staff was decent but not particularly friendly, and housekeeping only did the bare minimum. They didn’t replenish amenities unless we specifically asked, which shouldn’t be the case at a hotel charging such high rates.

Leisure Partner

4/10

Poor

19 Feb 2025

Verified traveler

We didn’t love a few things about this hotel - first, it is so big and there are so many people that it feels like you’re on a cruise ship. The restaurants in the hotel are very average to poor and there is only a little corporate village to eat at otherwise (the town is far). The hotel and room itself was a little run down. The people were very kind, though no Japanese people except for the masseuse (who was amazing!)

Partner

10/10

Exceptional

16 Feb 2025

Kirk

Onsen was heavenly.

Leisure Self

10/10

Exceptional

15 Feb 2025

Dylan

Nice clean room, easy access onto the mountain , breakfast buffet and the pub were really good

Leisure Self

10/10

Exceptional

12 Feb 2025

Verified traveler

Excellent Ski Resort!!!!!

The property was amazing! Staff were very accommodating and friendly! The view from our room was to die for! There were so many good dining options around the area and we had a very pleasant stay!

Partner

10/10

Exceptional

12 Feb 2025

Lynda

We had a great stay. The staff was friendly, the gondola access was so convenient and the Onsen was a dream. We also enjoyed your buffet breakfast and Sushi restaurant. We would definitely stay here again.

Partner

10/10

Exceptional

12 Feb 2025

Ann

Perfect ski in ski out

Leisure Self

10/10

Exceptional

10 Feb 2025

Zachary

Great stay right next to the slopes

10/10

Exceptional

10 Feb 2025

Jaclyn

Excellent services and foods!!!!

8/10

Excellent

09 Feb 2025

Peter

Great location, friendly staff and good food in the restaurants, cleaning could be improved

10/10

Exceptional

08 Feb 2025

Verified traveler

Great!

Fantastic Hotel and food.

Friends_and_family Family

10/10

Exceptional

07 Feb 2025

renee

Perfect location in Niseko

This hotel was perfect for our 3 day boarding trip. The lobby was comfy and gorgeous, the staff wonderful (hi Silva!), beds were great, and location was perfe t for rentals and jumping right on a chairliftthe libby 'free flow' hour was a nice bonus 😉

10/10

Exceptional

04 Feb 2025

Tyler

Ski, Onsen, Breakfast

Super fun stay at Hilton Niseko Village. We were here to ski, and the gondola is right out the door. Food at the restaurants is very good… and make sure you pay for the breakfast because it is fantastic! Rooms are small, but comfortable. I would definitely stay here again. Onsen… awesome.

Friends_and_family Friends

8/10

Excellent

03 Feb 2025

Anna

Ski in / out

Hotel ski in and ski out with ski valet for storing skis / snowboards which was great. Would be handy to have more shuttle buses in the morning going to Hirafu. Breakfast was ok but not great so we only tried it once out of our five days there.

10/10

Exceptional

01 Feb 2025

enrique

The staff will make your stay. From the moment you arrive they will go out of their way to make you feel welcome. The breakfast at the melt is to die for and i suggest to make reservations to their restaurants they are amazing. Go to Rera for delightful sushi. They also have fireworks and music at the lobby at night so you can unwind after a day on the slopes. Overall this hotel is one you would want to come back to.

Leisure Friends

10/10

Exceptional

29 Jan 2025

Peter

Onsen

Leisure Self

6/10

Pleasant

28 Jan 2025

Derek

This hotel feels a bit dated at this point, and is very expensive for what you get. However, the onsen and breakfast are excellent, as is the staff. But the temperature control in the room did not work, the room was small (for the price) and needs a refresh.

Leisure Partner

10/10

Exceptional

28 Jan 2025

Robert

Absolutely fantastic hotel
Ski in, ski storage, everything you need at your fingertips
Wonderful friendly staff
Everything really clean and comfortable
My only minor complaint is the rooms are very hot
Highly recommended

Leisure Family

8/10

Excellent

27 Jan 2025

Wayne

The property is tired. Great location and they are trading on their name. Overpriced.

Partner

8/10

Excellent

25 Jan 2025

Ka Ho

If you looking to ski or snowboard in niseko, this hotel is pretty good option. Although the hotel feels old in term of style, it has everything you need, onsite Onsen, an affordable convience store in the hotel, gondola that’s right outside.

They also offer a free shuttle bus to hirafu, and that’s what I using every day for dinner.

Not to mention, they have clothing line inside of your room and give you 2 bottles of free water everyday.

Leisure

10/10

Exceptional

17 Jan 2025

van

The snow was magical

10/10

Exceptional

13 Jan 2025

Katrina

Excellent property. Wonderful ski in ski out facilities. Perfect for family skiing holiday.

10/10

Exceptional

10 Jan 2025

Nantiya

Good

10/10

Exceptional

07 Jan 2025

Juan M

Awesome place in a beautiful area

Hilton Niseko was a great stay! The breakfast was amazing with a wide variety of food (western and asian). The location next to the ski lift and next to the ski vallet and ski rental makes it hassle free 100%

Friends_and_family Family

4/10

Poor

05 Jan 2025

Dennis

interiors were very dated. delayed check in due to previous room not cleaned. very convenient as next to niseko village.

Leisure Family

8/10

Excellent

01 Jan 2025

Wonjak

Overall was OK and very convenient if you are into winter sports. Food was OK and plenty of choices. But food wares were usually dirty with food stain on utensils and plates.

Leisure Family

8/10

Excellent

31 Dec 2024

Kathleen

Fantastic breakfast buffet, even for picky eaters. Lovely staff. The property is a bit tired but not terribly so. The onsen is wonderful. The restaurants in adjoining Niseko Village are great and better than the hotel dining (except that fabulous breakfast).
Wonderfully ski in, ski out with gondola steps away and ski rentals with decent gear.

8/10

Excellent

26 Dec 2024

YIU HAY

Very convenient for skiing.
Breakfast very good.

Leisure Family_with_children

6/10

Pleasant

24 Dec 2024

Latrisse

Reliable stay

The Hilton is a very reliable chain with great service and atmosphere. Lost luggage was resolved and I was wonderfully reassured by Hilton staff. The highlight was the convenient location to the ski school, lift and nearby village. The buffet breakfast is definitely worth purchasing, great breakfast variety for absolutely everyone. Convenient and reliable. Although the many restaurant choices, bookings are essential and difficult to get, even in the early snow season. You should definitely expect to spend a bit more money in Niseko and the Hilton due to the more remoteness of the location compared to other popular cities in Japan. The room gets a bit squishy with 4 travellers each with their own large suitcase. Lastly, I would highly recommend visiting the included bathhouse and outside Onsen, magical to see it snowing while enjoying a natural Onsen.

Friends_and_family Friends

10/10

Exceptional

19 Dec 2024

Tan Ai

Fantastic ski resort and onsen. Great professional English.

Leisure

8/10

Excellent

15 Dec 2024

Rachael

I loved the proximity to the mountain and restaurants in the village. The only downfall was the quality of the hotel restaurants which were mediocre.

Leisure Friends

10/10

Exceptional

21 Nov 2024

Peter

Nice stay

Great hotel with a nice breakfast buffet. Went during the off season so was good value and very quiet. Staff super friendly. Some facilities seem a bit dated and bathrooms are the typical Japanese plastic-y bathroom, which wasn’t expected for the Hilton. But still recommend it!

Onsen has two pools, and the outdoor pool has a great view. Was surprised there wasn’t an outdoor pool. Definitely better onsens in Hokkaido, though still nice to have the option.

Partner

10/10

Exceptional

05 Oct 2024

D M

Great Hotel with a superb staff that provided excellent customer service from start to finish. Would definitely stay there again

Self