The Puli

10/10

Exceptional

11 Dec 2025

samir

I spend around ~40% of my time traveling and residing in hotels. This establishment stands out as one of the world's most sophisticated luxury destinations. The service, accommodations, and decor are nothing short of sensational. The concierge, Mike Cai, was exceptional—almost like having a personal assistant in a new city. The staff exudes authenticity and attentiveness, creating an unforgettable experience.

10/10

Exceptional

25 Nov 2025

Oeivind

Fantastic staff.

10/10

Exceptional

25 Nov 2025

shawn

Service was awesome, dinner was great at the Phenix

Leisure Partner

10/10

Exceptional

09 Oct 2025

JING

We had celebrated our anniversary here for five days. All the service here is so wonderful, and we had a good time staying here. Will come next time :)

Partner

10/10

Exceptional

13 Sep 2025

doron

Love it all

Business Self

10/10

Exceptional

11 Sep 2025

wesley

Great hotel with beautiful amenities and a convenient central location. Highly recommend, will stay here again.

Business Partner

10/10

Exceptional

04 Jun 2025

Elaine

Favorite hotel in Shanghai. A treat for all senses. Will be back!

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Woon Shun

Wonderful staff extremely helpful and grateful. Had a lovely stay

8/10

Excellent

24 Mar 2025

Ying Hua

Fantastic location, spacious hotel room and large swimming pool

Leisure Partner

10/10

Exceptional

24 Feb 2025

Han

Love the style, services and its really clean!

10/10

Exceptional

10 Dec 2024

Christopher

Simply outstanding. An oasis in the middle of the city with impeccable service. Friendly, relaxed with a wonderful aesthetic.

Business Friends

8/10

Excellent

25 Nov 2024

Natasha

Perfect Hotel Shanghai

Great service right from the start to the finish, accommodation was clean. Home delivery food was very delicious they listened attentively to all the requests made. Complimentary fruit every evening, minibar and an upgrade! Will definitely come for longer when I next visit Shanghai. Will be recommending to friends and family. Also all designer stores at your footstep and fully equipped gym

Business

10/10

Exceptional

15 Nov 2024

Hantao

The hotel’s customer service was outstanding, with friendly and helpful staff especially Eileen & Stephanie went above and beyond to ensure a pleasant stay.

Business Family

10/10

Exceptional

14 Nov 2024

Philip

Discreet luxury in central Shanghai location

I had been to the Puli for drinks and meals on previous visits but this was my first stay. It’s an incredibly comfortable and low key luxury place - the bed, the discreet room service, the breakfast buffet, the central location, everything about this place is wonderful.

Self

10/10

Exceptional

05 Nov 2024

Nafisah

We had the pleasure of staying at the Puli Hotel and Spa. The location is perfect, right in the heart of Jing An. Reels Mall is a 2 minute walk, the Kerry Centre is a 5 minute walk. nearest metro is Jing A Temple which is on line 2, most convenient line which gets you pretty much everywhere. 20 minute walk to West Nanjing Road. Overall great hotel, perfect location with lots of shops and dinning options.

Hotel was clean and the staff were very helpful. Spa area was lovely. Few observations however, the jacuzzi had some particles floating in it. I left the minute I saw them and also the swimming pool was a little too cold.

Leisure Family

10/10

Exceptional

30 Oct 2024

QU

Nice hotel

10/10

Exceptional

24 Oct 2024

David

The Puli Hotel is an amazing oasis in Shanghai, an outstanding hotel property, the staff are attentive, professional and personable. I can't wait to return!

Leisure Self

10/10

Exceptional

07 Oct 2024

Emilie

Loved

10/10

Exceptional

21 Sep 2024

Christian

Beautifully designed hotel in a great location. Staff is super kind and helpful. Only down side is the breakfast which is charged about $40/p and is not at the level for Asia. The other hotel on the same group in Beijing (The PuXuan) offers a more complete and refined buffet in comparison. Outside of that, we highly recommend this hotel!

Leisure Partner

10/10

Exceptional

16 Sep 2024

Mingquan

Great location and staff.

Leisure Partner

10/10

Exceptional

31 Aug 2024

Dominic

4 night biz stay shanghai

Very upmarket and discreet hotel. Customer service was exceptional. Breakfast was high quality made to order (rather than a buffet)

Business

10/10

Exceptional

15 Aug 2024

Yifan

Excellent experience.

10/10

Exceptional

14 Aug 2024

ANDY

Great Hotel to stay in Shanghai

Great location, friendly staffs, Comfort & Quiet room. Lots of dinning & shopping options around the hotel, highly recommended!

Business

8/10

Excellent

09 Aug 2024

Hoi Yan

Hotel is located in a central location of the Jing An Area. There are a couple of shopping malls and department stores within walking distance. The hotel is nicely designed, staffs are welcoming but I think they could be more well-trained in general for such a high standard hotel. The room is nice and comfortable. One thing is the sliding door for bathroom and bath tub is partially transparent so it’s a bit inconvenient and embarrassing if you prefer more privacy for yourself. I did request the staff to apply big patch sticker on the sliding door to solve this problem and they did accordingly so I’m okay with stay all in all. Minibar is free.

Leisure Friends

10/10

Exceptional

03 Mar 2024

sandra

This hotel is lovely, situated next to a park and across from the Jing'an Temple. The subway is on the same block as the hotel, which makes travel around Shanghai easy. I particularly liked that there were no carpets in the rooms.

Leisure Self

10/10

Exceptional

03 Feb 2024

Hangy

Serene and beautiful, love the pool.

Business Friends

10/10

Exceptional

19 Jan 2024

calvin

boutique and artsy designs staff courteous.

10/10

Exceptional

19 Dec 2023

Jeffery

Low key but high quality standard. Will stay again.

10/10

Exceptional

19 Nov 2023

Jerry

这次近一个月的中国之行，我们待了几家高档酒店，其中，上海璞丽、南京Ritz Carlton，以及两家Waldorf Astoria - 北京和上海，我们印象深刻。他们各部门员工服务热诚，带给我们温暖的回忆，我们很感谢。除了整体品质出众之外，我们最喜欢璞丽的装饰风格和专业服务，南京RC的温暖服务，特别值得一提的是早上自助餐经理Bella Chen给我们优质印象，以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行，再能待在这几家酒店。除此之外，若是我還能有些要求的话，我希望北京WA早上自助餐厨房工作人员能在我享用早餐时，稍稍安静点！另外，就是能在RC、WA多听到些播放的合适中国音乐。

Leisure Family

10/10

Exceptional

19 Nov 2023

Jerry

这次近一个月的中国之行，我们待了几家高档酒店，其中，上海璞丽、南京Ritz Carlton，以及两家Waldorf Astoria - 北京和上海，我们印象深刻。他们各部门员工服务热诚，带给我们温暖的回忆，我们很感谢。除了整体品质出众之外，我们最喜欢璞丽的装饰风格和专业服务，南京RC的温暖服务，特别值得一提的是早上自助餐经理Bella Chen给我们优质印象，以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行，再能待在这几家酒店。除此之外，若是我還能有些要求的话，我希望北京WA早上自助餐厨房工作人员能在我享用早餐时，稍稍安静点！另外，就是能在RC、WA多听到些播放的合适中国音乐。

Leisure Family

10/10

Exceptional

31 Oct 2023

Maurice

High level of customer service, very friendly staff. They even paid attention to my birthday and delivered treats to my room.

Business Family

10/10

Exceptional

30 Oct 2023

Bruno

All good thank you

10/10

Exceptional

05 Aug 2023

todd

Serenity in the city

Amazing oasis in the heart of the worlds largest city. So tranquil. The spa is amazing, rooms have plenty of space. Service is always great. 2nd visit and wont be the last

Friends_and_family Family

6/10

Pleasant

30 Jul 2023

Daehong

One of my old favorites, but it is loosing some special experiences… there are still some staffs smiling at you and greet. It had not made me feel distinctively Puli. Something has changed and became homogeneous. Inspired me to explore other hotels next time.

Leisure Self

10/10

Exceptional

10 Jun 2023

ANDY

Best choose in location when you stay in Shanghai

Very good location, outstanding service, love it!

Business Partner

10/10

Exceptional

01 Nov 2021

Verified traveler

Love this hotel. I would definitely stay in Puli again on my next visit to Shanghai.

Friends_and_family Friends

6/10

Pleasant

03 Jan 2021

JW

The bar food served at the lounge bar was really really terrible.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2020

Markus

Perfection, as always

As in many reviews before, always perfect!

Wonderful comfortable room, beautiful design, great staff and service

This is always one of the best in Shanghai

Business

8/10

Excellent

03 Jan 2020

Verified traveler

Spacious room and very comfortable bed. The bedsheets were incredibly soft! Didn’t like the wooden flooring. Too noisy and could upper level guests walking around.

Leisure Family

2/10

Poor

28 Oct 2019

Verified traveler

Dirty + Bad Service

1）Dirty
- the glass was with dirts since I checked in the room. I put it on the table, same glass was served without washing or changing a new one. see pics attached.
- moreover, there r dust loads at the corners n under the cupboards. I dropped my hair clip on floor, my hand was full of dust after picking it up.

2) no communication between reservation n reception
- I was being confirmed by the reservation officer that I was supposed to hv a complimentary breakfast but the receptionist told me that I don’t hv any complimentary breakfast.
- I found the email n show the receptionist, they said they need time to check. By the time that they replied, I already missed the first day’s free breakfast.
- I sent email to reservation officer to c if I can hv the breakfast on the next day which is my last day of stay. By the time I received their replied email was at 10:40am, so I missed the breakfast again!!!
- coz of their lack of communication, I couldn’t get my breakfast!!!!
- very disappointed

Friends

2/10

Poor

28 Oct 2019

Verified traveler

Dirty + Bad Service

1）Dirty
- the glass was with dirts since I checked in the room. I put it on the table, same glass was served without washing or changing a new one. see pics attached.
- moreover, there r dust loads at the corners n under the cupboards. I dropped my hair clip on floor, my hand was full of dust after picking it up.

2) no communication between reservation n reception
- I was being confirmed by the reservation officer that I was supposed to hv a complimentary breakfast but the receptionist told me that I don’t hv any complimentary breakfast.
- I found the email n show the receptionist, they said they need time to check. By the time that they replied, I already missed the first day’s free breakfast.
- I sent email to reservation officer to c if I can hv the breakfast on the next day which is my last day of stay. By the time I received their replied email was at 10:40am, so I missed the breakfast again!!!
- coz of their lack of communication, I couldn’t get my breakfast!!!!
- very disappointed

Friends

10/10

Exceptional

22 Sep 2019

Te joon

A stylish hotel in a great location

A beautiful hotel in the most active part of Jingan. If you are into shopping, this is the area to be in. The hotel is beautifully designed with wonderful outdoor amenity space and very stylish interior. The service however was a bit indifferent and worse than expected. Stay st the St Regis more regularly and that hotel although not as stylish as the Puli has much better staff and service.

Business

10/10

Exceptional

19 Sep 2019

Verified traveler

The hotel is clean, comfort and elegant.
Hotel staff is also very helpful, I like this hotel very much.

Business_and_leisure Self

10/10

Exceptional

14 Sep 2019

Verified traveler

This is a very stylish and relaxing oasis set in a beautiful park beside the temple. The staff really takes care of every little touch and the room was spacious and very comfortable. I would definitely stay here again.

Leisure Self

8/10

Excellent

30 Jul 2019

Fion

The hotel is well located in the city centre with several shopping malls around. room facilities is new and clean.

The only thing that disappointed us was when we went for breakfast at around 9:30am (end at 10:30am), Deep-Fried Dough Stick was already out of order......which was not a 5 star hotel standard. Other than this, everything is perfect. I will recommend this hotel to my friends.

Friends_and_family Family_with_children

10/10

Exceptional

22 Jul 2019

Chris

The Puli is a quiet and refined oasis in the middle of the busy city and well located for shopping and access to the city.

Business Friends

10/10

Exceptional

21 Jul 2019

p

You feel at home. Great food. Great bed. Fantastic bar. The spa is a dream.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2019

Verified traveler

i dont believe i have ever stayed at a place quite like The Puli, feels like a retreat when you are in the middle of shanghai. amazing staff, excellent service, love this place.

Business Self

10/10

Exceptional

11 Jul 2019

Craig

Beautiful design experience. Excellent staff, excellent design just starting to need a little maintenance.

10/10

Exceptional

04 Jul 2019

Bunjow

Spacious rooms, ample space to store everything. Good client service

Family

10/10

Exceptional

23 Jun 2019

Gav

The outlook of the hotel and service staff. The food can be improved however.

Leisure Partner

10/10

Exceptional

17 May 2019

Verified traveler

ambience, staff courtesy, rapid response to guests' needs, excellent food.

Business Self

10/10

Exceptional

26 Apr 2019

Jenebelle

Outstanding service, great amenities to make your stay more enjoyable.

Business_and_leisure Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

Sanctuary in the middle of a bustling city

The Puli Hotel and Spa is a great place to treat yourself if you've been asked to do a last-minute business trip like I was. The spa service is the highlight. They had a variety of treatment options available and were great about recommending the right treatment for your needs. The spa rooms were clean and well-maintained. The overall design of the hotel is pleasing to the eye and not overwhelming. Will definitely come back for another self-care weekend.

10/10

Exceptional

06 Mar 2019

Mango

Very good location, free mini bar and snack, beautiful night view.

Friends_and_family Family

10/10

Exceptional

19 Feb 2019

Markus

Fantastic location and service, greatrooms

Great as always: beautiful rooms with beautiful view, complimentary minibar, attentive service - the in-room dining (I had some gyoza) was actually very delicious, a breathtaking pool - and the location right at the centre is of course fantastic.

They seem to have downgraded the amenities a bit: they used to have great and special Bayan Kala, a great local brand I encountered like this, now there is some generic stuff from Bottega or so...

Only drawback: if you're a light sleeper, the many lights in the room that cannot be completely switched off or covered are annoying; in that respect, the rooms cannot compete with the Peninsula or so, and why I tended to stay there more for my business trips.

6/10

Pleasant

29 Jan 2019

Verified traveler

Location and ambience were good but room maintenance need to be improved. My room had water leaking in the bathroom and things falling off the ceiling....

Business Self

10/10

Exceptional

24 Jan 2019

Verified traveler

It’s just the coolest boutique hotel IOC anything I have seen in china

8/10

Excellent

09 Jan 2019

Verified traveler

Overrated

Hardware is very nice, good spa facilities, nice pool, comfortable room, etc. But service is not up to 5 stars standard.

Family

10/10

Exceptional

08 Jan 2019

Verified traveler

What an amazing place!! The staff is really helpful, and even offered an upgrade to a suite without even asking, the location is super prime!! Very lovely!!

Business_and_leisure Family_with_children

10/10

Exceptional

01 Jan 2019

Hancock

6 star hotel

Amazing hotel at the Ching Ann district. Very clean, quiet, and comfortable hotel, at the very busy location.

Love this hotel. My favorite in Shanghai.

10/10

Exceptional

31 Dec 2018

S

Excellent room and location, great concierge and service.

10/10

Exceptional

16 Dec 2018

Verified traveler

Nice hotel and very well located in the heart of Shanghai. Breakfast was included and was most excellent.

8/10

Excellent

04 Dec 2018

Gwendolyn

Loved the grounds particularly thempark, ,proximity to the metro station and everything!

Leisure Partner

10/10

Exceptional

28 Nov 2018

Verified traveler

An oasis of calm in the hustle and bustle of shanghai. great service, great ambiance, steps away from the metro. Great way to wake up in the morning and be ready for the day ahead.

Leisure Partner

4/10

Poor

30 Oct 2018

Steven

Service was unprofessional and not up to par. What was promised to us wasn't given and was charged extra even though the room type wasn't delivered to us. We had been placed in 3 different rooms. We paid for the executive lounge floors even though our rooms weren't located there. What a shame this was a VIP+ hotel for Expedia; I had high hope.

10/10

Exceptional

03 Oct 2018

Sean

PuLi Perfection

Beautiful hotel in a great location. Metro right outside. Pool, spa and rooms are top knotch.
Be hard to pick better hotel next visit.

Partner

8/10

Excellent

01 Sep 2018

Patrick

Great hotel

Friends

8/10

Excellent

01 Sep 2018

Patrick

Place food location staff all 5 star

Friends

10/10

Exceptional

25 Aug 2018

Matt

It was a beautiful hotel. The staff was fantastic and they took very good care of us. Thanks to Expedia they upgraded our room at check in. All and all was a great experience.

10/10

Exceptional

17 Aug 2018

Edwin

It was great. Staff were very thoughtful also. Wonderful experience.

Family

10/10

Exceptional

10 Aug 2018

J

Impeccable service

Had to stay for work for 7 days service was excellent, room cleaning was done with great attention to detail.

10/10

Exceptional

04 Aug 2018

todd

Relaxing oasis in the middle of the city

This hotel is a must stay in Shanghai. I stay at all the top chains and this hotel is special. The spa services are top notch. I had one of the best massages of my life in a beautiful setting. All the amenities are first class. The rooms are well designed and so relaxing. Great shower, comfortable bed, and nice sitting area by huge windows are awesome. Also a great soaking tub if you want as well. I would stay here everytime. Great area of town that is in the heart of shopping and subway access without the chaos of the bund. Easy access to the bund or pudong by subway or taxi. We loved it!

Family

10/10

Exceptional

29 Jul 2018

Verified traveler

Great but starting to feel a little worn

I had a very comfortable stay at the Puli. This hotel is always my first choice of stay when I'm in Shanghai. The service was great and the room was clean. However, I've noticed they have changed their amenities to their own, which I feel takes away from the luxuriousness of the experience. Also, the rooms are starting to get a little old... some of the finishings look a little worn, the robes need to be replaced, and my toilet didn't flush very well (although I think they noticed half way into my stay and got this fixed).

10/10

Exceptional

06 Jul 2018

Verified traveler

Nice hotel, convenient location

Beautiful hotel located in Shanghai city center. Check in was smooth although I wish they would have offered a free breakfast box because I had to check out early next morning before breakfast service. Room is very well designed and beautiful. Check out was fast and seamless.

10/10

Exceptional

05 Jul 2018

jeff

Great Shanghai Hotel

This hotel was excellent in every way!! The staff, service and comfort were perfect!

10/10

Exceptional

24 Jun 2018

Mark

The only place to stay in Shanghai

The PuLi is sheer perfection - I stayed three nights on one of the club floors - a splurge but well worth it for all you get.

10/10

Exceptional

19 Jun 2018

Verified traveler

Beautiful hotel, great location. Would stay there again,

10/10

Exceptional

05 Jun 2018

Verified traveler

rooms are great, fully equipped, the view on the parc is very pleasant. great location: one can walk to the french concession and even people square. many good restaurants around. tube is next door. very rich Breakfast buffet with view on parc. I'm a return guest and will return again

10/10

Exceptional

27 May 2018

Verified traveler

Staff are above and beyond great

10/10

Exceptional

23 May 2018

Verified traveler

Close proximity to all nearby offerings including food, cafe, shops, massages, subway. Just can not beat this. The hotel has the nicest staff and room

10/10

Exceptional

20 May 2018

Verified traveler

Good location, very stylish, makes a nice change from chain hotels. Everything is done well.

10/10

Exceptional

07 Feb 2018

joanne

Serene Oasis set in the middle of Shanghai!

My favorite hotel!

10/10

Exceptional

24 Dec 2017

Verified traveler

Nice hotel in convenient Jing An location.

Very convenient location next to MRT station. Walking distance to many malls in Jing An as well as the French Concession District. Jing An Temple only a 5 minute walk away. Large, comfortable rooms.

10/10

Exceptional

13 Dec 2017

Nickolas

Top class hotel, excellent oriental minimal design

I first stayed in this Hotel in 2011 and I have never stayed in any other when visiting Shanghai for business. Highly recommended to any one who wants to combine best services with outstanding design and decoration features. The pool, the long bar and the library are top class! The staff is very kind, attentive and professional. We faced a problem with our WiFi connection that couldn't be solved during the night. Next morning the problem was solved and the management upgraded us to an executive suite with a bottle of champagne to welcome us! What a treat! A slight problem is the difficulty to find a taxi, obviously not the fault of the Hotel! We shall definitely go back!

10/10

Exceptional

12 Dec 2017

Verified traveler

Puli of exceptional standard, Oasis in the city

All rooms are of generous size, excellent gym and pool. The Club level rooms offer more services but normal level rooms are equally good enough if business service is not required.
Bathroom in white stones / tiles which developed slight dark edges around the corner (I'm too picky), otherwise perfect.
Staff are very professional, helpful and friend.

10/10

Exceptional

26 Nov 2017

Verified traveler

Absolutely enjoyable stay

Everything is excellent :) location is convenient. Staff are attentive and professional.

10/10

Exceptional

09 Oct 2017

Verified traveler

Staff were excellent! It was my birthday and staff were attentive and professional. Driver to airport was excellent!

10/10

Exceptional

05 Sep 2017

Ren H

one of the best

one of the best hotel in shanghai

10/10

Exceptional

17 Aug 2017

Brett

As soon as you walk into
The lobby you are transported into absolute modern elegance and simplicity. Leaving the busy urban streets of Shanghai has never felt better. Everyone needs this accommodation to refuel and relax.

10/10

Exceptional

01 Aug 2017

lisa

Love the Puli!!!!

I love this Hotel. It is absolutely gorgeous. The rooms are amazing and the bed is super comfy. So after being away from home on a business trip for 17 days, it was important the last leg of my trip was as comfortable as possible. The Puli delivered!!! Amazing property.

10/10

Exceptional

19 Jul 2017

Alain

Fantastic stay

Close to perfect hotel all around!

10/10

Exceptional

03 Jul 2017

Water

Convenience location

Convenience location at the centre of the city. Several tourist attraction points close by. Comfortable health spa within premises. Nice decorated bar with outdoor garden.

10/10

Exceptional

21 Jun 2017

Robert E.

Best Retreat in Shanghai!

The Puli Hotel and Spar is an urban oasis. I've been enjoying this hotel many times a year for many years and it never disappoints in the best quality of place and service! For my needs it's the best Hotel in Shanghai!

10/10

Exceptional

21 Apr 2017

Verified traveler

Relaxing Hotel and Great Location

Relaxing and Staff were very helpful.
location was great and rooms were very well maintained.
a bit pricey but worth it.

6/10

Pleasant

31 Mar 2017

Verified traveler

decent and simple style hotel

A decent and simple style hotel with great location in the city centre

Slightly old and the water pressure for shower is a bit low

Average service quality

10/10

Exceptional

12 Feb 2017

Sanhoi

Great stay at the puli

It's amazing stay at the puli

Family

10/10

Exceptional

16 Jan 2017

Verified traveler

New favorite hotel in shanghai.

10/10

Exceptional

22 Dec 2016

fred

Great central and quiet escape in Shanghai

Comfortable and well run. Feels like a spa wherever you go in the hotel. Feels intimate and cozy. Fantastic concierge staff. Follow their suggestions.

4/10

Poor

12 Dec 2016

Mark

Ok hotel not recommended.

Terrible staff rules. I had a local guest attend a day of dinners and events. The guest stayed at the hotel. Hotel would not let the individual use spa or gym facilities without registering even though I had previously registered. My room was registered and paid for two people. hotek staff wouldn't allow access to spa or gym even though passport was presented to hotel by the guest. Rules make no sense yet hotel is happy to take your money and overcharge for services. Typicall overpriced and expensive dinner and spa services. Food was just ok. Rooms were worn and a little tattered. This hotel has seen better days. Toilet seat broken in the room. Lighting controls were terrible. Levelir blinds were bent and out of alignment. Lights got stuck to on position had to reset in the middle of the night. Stains in sofa. Stone floor in shower was chipped and mirrors scratched. The hotel restaurant required reservations even though. It was empty. Had to wait 5-10 minutes for table at restaurant to be set up even though it was 70% empty. Would not recommend. there are much better hotels for the price I paid at this hotel.
Mark,
12-12-16