Name: Paradisus Gran Canaria
Address: Las Retamas, 3, San Agustin, 35100, ES

Paradisus Gran Canaria

Gran Canaria · Spain

50 reviews shown

10/10

Exceptional

09 Jun 2026

Sarah

The staff here is wonderful. You can tell they truly care about their guests and are genuinely happy to be there. So good with kids too! We leveraged the kids club every day - sometimes multiple times a day - and all of the counselors were amazing! Our son loved them all. The food was excellent, spa/massage incredible, pool a perfect temp and gym was just what we needed for maintenance weight lifting and cardio. Also the aquatics instructor was world class! Wish I had his energy. He was a vibe! Keep it up Paradisus! You’ve won our hearts and hope to be back one day for another memorable vacation!

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Neil

Excellent hotel. BUT, the noise from loud bands every night is unacceptable. The noise fills the entire hotel between 8 and 10pm. And there is no quiet space anywhere.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Karen

Lovely hotel very relaxing

Friends

10/10

Exceptional

09 Mar 2026

Samantha

The staff make Melia a class above others.

Partner

10/10

Exceptional

21 Jan 2026

Fiona

Beautiful hotel which made for a very relaxing holiday. Transport from airport arranged by hotel was great, easy check in and room was perfect. Hotel was immaculately clean and staff all very friendly. Plenty of dining options available and we managed to visit all of them during our stay. Menus were varied and our favourite was the Peseta restaurant and the Mediterranean restaurant. Buffet was a little hit and miss but overall good and breakfast choice was great.
Will definitely return to the Paradisus next year, fantastic hotel and very relaxing. Thank you!

Leisure Partner

10/10

Exceptional

12 Jan 2026

Lee

Staff were amazing, food was great, particularly enjoyed the and reserve area was worth the money.

8/10

Excellent

26 Dec 2025

James

Room veey clean, bathroom could have been more private

10/10

Exceptional

30 Nov 2025

Michael

The only one drawback is that the food wasn’t amazing - it was good quality, but would’ve liked slightly better

10/10

Exceptional

02 Nov 2025

stephen

The reserve area was amazing the staff were so great, the food in all the restaurants was perfect. The location was amazing with bars and restaurants near by highly recommend it

10/10

Exceptional

29 Jun 2025

Margaret

We had a lovely relaxing 8 days. Nothing was too much trouble for staff. Meliá hotels are excellent.
We paid extra for The Reserve and it was definitely worth it.
The Reserve breakfast and lunch buffet was ideal. The pool was fabulous with Bali beds and lots of loungers.
Maivelys was incredible serving drinks, fruit and ice cream.
She definitely deserves a special mention and is a true asset to the Paradisus.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Liam

👍👍

I I had a wonderful stay at the hotel. The facilities were excellent, and the overall ambiance was very welcoming. The staff were exceptionally accommodating and always ready to assist with a smile.
The on-site restaurants offered a wide variety of delicious food, catering to different tastes and preferences. The entertainment options were also very enjoyable and added great value to the stay.
Overall, it was a fantastic experience

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Rhia

The staff, food and amenities were 10/10. The gym was brand new and the rooms were super clean. I would definitely visit again.

Leisure Friends

10/10

Exceptional

10 Apr 2025

Jose

Superb 5* hotel All inclusive experience stom start to finish.. all staff were exceptional in customer care from our first day at the concierge team to the last. One staff member Kevith went the extra mile to make our beach experience memorable he had great customer care! Thank you to a great team we would not hesitate to recommend this hotel as it truly is paradise !!

Leisure Partner

10/10

Exceptional

13 Mar 2025

Alison

Wonderful hotel, everything you need for a chilled holiday. Staff excellent, good choice of restaurants, buffet very good. Great room overlooking the sea with sun on balcony all day was fantastic.

Leisure

8/10

Excellent

06 Mar 2025

Katie

We stayed as 2 adults in the Reserve area for 5 nights in February. It’s a beautiful hotel, the staff are super friendly and very friendly and efficient. The hotel is very clean and our room was cleaned, mini bar topped up etc daily.
The Reserve lounge is nice, with snacks and drinks laid out daily. The pool in this area is lovely but sunbeds weren’t always available. The staff here offered you drinks, ice creams and fruit as you sun bathed with was nice.
We had lunch daily at The Shack, they were very efficient, even when busy and the food was always good.
We ate in the Italian one night and the food was delicious.
The biggest negative for us was the buffet restaurant. The food wasn’t hot and often stations were empty. I had fish cooked at the cooking station 4 nights. The first night it was cold, the next 2 nights the tuna and then the salmon was very rare inside after I’d asked it to be well done. The last night the fish I ordered just never came out. There was only one chef who had to take the orders and also cook them so I felt it wasn’t really his fault.
We ate breakfast at the Reserve, the buffet was lovely and there was a nice Al a Carte to order eggs etc. We had the poached egg and full English each day. It was lovely but unfortunately also cold. Their heat lamps just don’t seem low/strong enough.
Overall we absolutely loved the hotel and it’s position offering great walks along the promenade towards Maspalomas, it’s just a shame the main restaurant let them down.

Leisure Partner

10/10

Exceptional

20 Feb 2025

Terence A

My first time to Gran Canary. Wanted an all
inclusive experience for my holiday. So glad I picked this hotel! Worth the money. Absolutely beautiful hotel and grounds. Hotel staff was superb! From the moment I arrived, I felt as if I was treated like the only person there. Everyone is attentive and will go out of their way to make you feel at home. The room was beautiful and clean. Mine overlooked the grounds and gave me unobstructed views of the ocean and sunrise. The bed was extremely comfortable. Each morning I didn’t want to leave the bed as I slept so well! The breakfast buffet was unmatched. Anything and everything you would fancy was available and delicious! Multiple restaurants on site. Three of them you need to book a reservation. Do so before you arrive so you have no issues. I heard some guests complain that they could not eat at a particular restaurant due to lack of availability. I was a solo traveler and it was pretty easy to get squeezed in. I did book a dinner each night once I checked in. However, there are restaurants that don’t need a reservation and one that is buffet style. Cocktails, wine and beer flowed freely! Free activities at the hotel to keep you busy. My only complaint is that I wish spa access to the indoor pool, steam room and sauna was included in your stay. East beach access was a plus. The walking path helped me get some exercise in. The hotel gym is small but has everything you would need. Would absolutely stay again!

Leisure Self

10/10

Exceptional

11 Feb 2025

Tracy

Beautiful hotel with wonderful staff

Beautiful hotel excellent service everywhere. It's great for adults and families although some families used the adult only area for sunbathing which is a small area anyway. Hope they will address this so adults can have peace ! You don't feel crowded anywhere else .

Partner

10/10

Exceptional

13 Jan 2025

Hugh Phillip

Outstanding hotel. Will be back.

Leisure Partner

10/10

Exceptional

10 Jan 2025

Sidney

We had the best time staying here!

Leisure Partner

10/10

Exceptional

27 Nov 2024

COLIN

Everything

10/10

Exceptional

05 Oct 2024

Christopher

Overall the hotel exceeded our expectations. The decor of the hotel was bright and airy.

The food choice was excellent at all meals times and the all inclusive package provided just what we wanted.

The staff to a person were friendly helpful and welcoming

Leisure

10/10

Exceptional

25 Aug 2024

Denis

perfect stuff, variety of food and drinks, several restaurants and bars (main bar 24/7), a lot of activities

Leisure Partner

10/10

Exceptional

22 Jul 2024

Richard

This hotel is wonderful. The food is amazing, and there is a nice beach just 5 minutes walk away.

Leisure Family

10/10

Exceptional

20 Jul 2024

Gonzalo

Overall, a great experience!

The level of service across all property is fantastic. Probably one of the best I have experienced in any large chain hotel in Spain. The room is comfortable and clean. There is direct access to small beach just in front of the hotel. We really appreciated the access to the more quiet adult-only pool.

For an all-inclusive, food was OK. We tried all food options, and the Mediterranean restaurant was our favorite for both lunch and dinner (you need reservation for dinner). The buffet for both lunch and dinner is average at best. The a la carte breakfast at the reserve is excellent!!! We also enjoyed the Peruvian restaurant, and their cocktails were the best we had all week.

The area is quiet, and there is not much to do outside the hotel. There is a walkable path that takes you all the way to Playa del Inglés and Maspalomas dunes. It takes around an hour.

Overall, we enjoyed our stay in Paradisus Gran Canaria, specially the great service of all the employees. We would love to come back in the future.

Leisure Partner

10/10

Exceptional

25 Jun 2024

Neil

Excellent Staff, Exquisite Facilities, Clean and Great Food!

Leisure Self

10/10

Exceptional

13 May 2024

Angel Lilly

This hotel is unreal, 5 stars through and through. The food and drinks are to such a high standard, we couldnt actually believe the food of this standard was all inclusive!

All areas of the hotel, from pool to bars, to restaurants and the room were clean, luxurious and modern. We had one week here and honestly we would love to come back.

A special mention to Jamie behind the bar at The Shack who went out of his way to make sure they had fresh orange for our drinks. He was fantastic and very friendly.

Thanks to the entertainment team, especially those working on Saturday 11th May at the Cinema under the Stars. They couldn’t do enough to make it a perfect evening.

I cannot fault this hotel in any area, all staff have been friendly, welcoming, and simply cannot do enough for you☀️🌴🍍🥥🍉

Leisure Partner

10/10

Exceptional

12 May 2024

Jan-Paul

Paradise at Paradisus

Really great stay, I went last year when they had first opened and there was a few teething problems then which has now been ironed out.

All the staff have been absolutely wonderful, from the guys that run the events, room attendants, bar and restaurant staff, they always have a smile on their face and will help you with anything you may need

The food was great too, you'd think that a buffet would be meh and cold, but a majority of it was well seasoned and cooked infront of you make sure you get freshly cooked food, the variations of dishes was well rounded, I highly recommend doing the buffet on a Sunday of you enjoy fresh seafood as there, if you are looking for Spainish food, then I suggest checking out Kana by the pool for lunch or dinner as the menus change!

Loved the room, I was eyeing the rooms on the 1st floor with the massive balcony and day beds the last time I visited, so naturally I stayed there this time, the size of the room was perfect, as a couple we didnt need the biggest room as most of our time would be outside, however we really did utilize the balcony space during sunrised and susets!

All in all, it was an amazing vacation and I plan on visiting again!

Partner

10/10

Exceptional

02 Mar 2024

Michael

Absolutely fantastic stay. Couldnt have asked for more. All the food options were amazing and staff were friendly throughout. Lovely area and nice to be able to walk out on to the promenade and walk along the beachfront.

Leisure Partner

10/10

Exceptional

17 Feb 2024

Lucy

Paradisus Gran Canaria

We stayed for one week at Paradisus Gran Canaria. It was a beautiful and well maintained hotel. The food was good, but having to request your meal to be cooked by the chef each night, did seem to produce a bit of a \"bottleneck \" at times. Overall we had a great week.

Friends_and_family Family

10/10

Exceptional

09 Feb 2024

SEAN

An exceptional hotel with amazingly friendly staff. Easy access to the beach too. The food was varied and very enjoyable. Thank you

Leisure

8/10

Excellent

19 Nov 2023

Ian

The property was excellent, there is room for improvement and we fed that back directly to the Hotel.
I will send my feedback regarding the service from Expedia separately.
Ian

Leisure

10/10

Exceptional

31 Jul 2026

Chee Nen

Wir hatten insgesamt einen sehr schönen Aufenthalt im Paradisus und würden das Hotel jederzeit weiterempfehlen. Besonders begeistert hat uns die Qualität des Essens.Die Themenrestaurants waren hervorragend – abwechslungsreich, hochwertig und geschmacklich wirklich ausgezeichnet. Auch das Buffet bot eine große Auswahl, wiederholte sich nach einigen Tagen allerdings etwas. Zudem hätten die Speisen teilweise heißer sein können. Ein kleiner Minuspunkt war, dass wir zweimal schmutzige Tassen vorgefunden haben, obwohl sie als sauber auf dem Tisch standen.

Wir haben ein Upgrade auf The Reserve gebucht, was sich für uns gelohnt hat. Der persönliche Service am Pool, die Betreuung durch das Team und die kleine Selbstbedienungsbar mit Softdrinks und Spirituosen waren ein echter Mehrwert. Auch die Cocktails haben uns sehr gut geschmeckt und waren während unseres Aufenthalts angenehm gleichmäßig gemixt.

Beim Zimmerwechsel gab es leider einen unschönen Moment,da wir im neuen Zimmer zwei Kakerlaken entdeckt haben – eine im Badezimmer und eine neben dem Bett. Nachdem wir dies gemeldet hatten, reagierte das Hotel jedoch sofort und äußerst professionell. Während wir ein mehrgängiges Abendessen als Entschuldigung genießen konnten, wurde das Zimmer gründlich überprüft und gereinigt. Zusätzlich erhielten wir eine Flasche Sekt sowie eine liebevoll angerichtete Platte mit Früchten und kleinen Törtchen. Danach hatten wir keinerlei weitere Probleme mehr. Der Umgang mit der Situation war vorbildlich

10/10

Exceptional

12 Jul 2026

Therese

Veldig godt all inclusive sted

10/10

Exceptional

28 Feb 2026

Marigona

Perfekt

10/10

Exceptional

02 Jan 2026

David Amos

Es war der perfekte Urlaub! Qualitativ sehr gutes und geschmackvolles Essen, abwechslungsreich und ausreichend. Das Personal war extrem hilfbereit und zuvorkommend. Unser Zimmer war stets perfekt sauber und grosszügig ausgestattet mit einer Sicht auf die Bucht und die Dünen von Maspalomas. Wir freuen uns auf unseren nächsten Aufenthalt im Hotel - wir müssen kein anderes suchen!

Leisure Partner

10/10

Exceptional

08 Dec 2025

Stig

Vi trivdes veldig godt på dette hotellet. Fine rom, og bra mat på alle restaurantene. Vil spesielt nevne restaurantene Peseta og Lemon Fish, som hadde utmerket mat. Reagerer imidlertid på at ved utsjekking måtte vi betale for måltidet på Peseta. Ved innsjekking ble vi fortalt at det var kun The Winery som ikke var inkludert, og det sto også skriftlig på oversikten over restaurantene. Vi kommer gjerne tilbake.

Partner

10/10

Exceptional

22 Aug 2025

Giorgia

Gerne wieder!

Leisure Self

10/10

Exceptional

23 Jul 2025

fernando

Bastante bien buen servicio y todos amables

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Roland

Sehr gutes Hotel gutes Essen Meer vor der Haustüre bzw Pooltüre

10/10

Exceptional

10 May 2025

Guido

Tolle gepflegtes, sauberes Hotel und Anlage mit sehr nettem Personal. Auch durch die Reserved- Buchungsmöglicheit bleibt es aber ein sehr kinderfreundliches Hotel mit eher wenig Rückzugmöglichkeiten. Breites Speiseangebot durch die verschiedenen Restaurants

Leisure Partner

10/10

Exceptional

19 Mar 2025

Benedikt

Superb!

10/10

Exceptional

07 Feb 2025

Edoardo

Personal sehr freundlich und stehts bemüht. Sehr gutes Essen und gute Getränke. Top

Leisure Partner

10/10

Exceptional

07 Jan 2025

Marcelo

Man trifft den Zustand des Hotels genau so wie bei Homepage angezeigt. Alle Räume sind sehr schön eingerichtet. Das Angebot an Aktivitäten wie Sport und Workshop ist ganz toll.

Leisure Family

10/10

Exceptional

26 Oct 2024

Cathrin

We really enjoy our stay. The service was excellent. We want to come back!

10/10

Exceptional

25 Oct 2024

Leon

Bestes All Inclusive was ich je hatte

Leisure Partner

10/10

Exceptional

08 Sep 2024

Patricia

Très bon hôtel bien situé personnel très agréable

Leisure Family

10/10

Exceptional

30 Aug 2024

Dennis

Perfekte Hotelanlage mit sehr guten Essen, Service und sehr guten gepflegten Zustand. Wir haben uns sehr wohlgefühlt

Leisure Partner

10/10

Exceptional

29 Apr 2024

Carsten

Eine wunderschöne Unterkunft mit überdurchschnittlich freundlichem Personal und guter Essensauswahl.

Leisure Partner

10/10

Exceptional

14 Mar 2024

Susanne

Freundliches und aufmerksames Personal, schönes Zimmer und sehr gutes Essen

Leisure Family

6/10

Pleasant

02 Mar 2024

Per

Model dårlig service

Problemet det var rodet service og ingen styr på det fik ting vi ikke bestilte og det vi bestilte kom ikke måtte daglig rygge 3 til 4 gange for at få vand til værelset . Og auagangse over for gæster møde fler der ikke kommer der mer

Partner