Name: Caserio
Address: Avenida De Italia, 8, Playa Del Ingles, 35100, ES

Caserio

Gran Canaria · Spain

Avenida De Italia, 8View location

75 reviews shown

10/10

Exceptional

21 Jul 2026

Julie

great stay look forward to going again cant wait

Partner

6/10

Pleasant

01 Jun 2026

Sophie

Dated. Strong musty smell on arrival. Black mold in AC unit. Disgusting. Made a complaint, came by at 9 PM to clean, no room changes allowed (!?!). Weird shower floor, black mold in the corners. Had to buy flip flops! Paid for half board, very basic foods and overcooked meat overall. Shows every night so noisy until 11 PM. Paper thin walls, can perfectly hear your neighbors. Location is good and staff friendly.

Self

10/10

Exceptional

19 May 2026

Paul

Nice clean rooms and staff always helpful. Good variety of food and always hot. Good entertainment through the day

Partner

8/10

Excellent

26 Mar 2026

Deborah

Room was clean and modern. Air con didn’t work very well but we never got round to telling them. Rained A LOT when we were there and that affected the lifts sometimes I think. Last day water wasn’t working as we left. Location great, 5 mins from bars/restaurants and beach.

Partner

6/10

Pleasant

29 Nov 2025

Jeffrey

I've stayed at this hotel at least 5 times and the staff are always amazing.

Leisure Self

10/10

Exceptional

18 Nov 2025

Colin

Great stay & wonderful location!

Partner

10/10

Exceptional

04 Oct 2025

Maureen

Best staff you could ask for do anything for you hotel is lovely rooms is very clean best swimming pool that l have been in at hotel love the big leather double beds for sun lounger’s everything is at your feet at hotel bus stop right out side hotel from airport it’s only 4 euros right to your hotel there’s spar over the road to you couldn’t ask for better hotel l say 9-10

6/10

Pleasant

13 Mar 2024

Mark

The food was absolutely horrific paid extra for half board end up not eating the food looked and tasted really bad

Leisure Friends

10/10

Exceptional

20 Jan 2024

Jacqueline

Lovely stay, staff were fabulous, great pool area.

Partner

8/10

Excellent

14 Nov 2023

Sanjay

Need to offer free access to the room safe.

Leisure Self

10/10

Exceptional

12 Oct 2023

mihai gabriel

Everything perfect thank you so much.

Leisure Partner

8/10

Excellent

28 Feb 2023

Mariana Anisoara

Liked the buffet, the room, view from the room

10/10

Exceptional

22 Jan 2023

Ron

The Casario was one of the best I have stayed at in a long while. The staff was exceptional . Food excellent, value very good, nightly entertainment great. Sauna great. Oh, did I happen to say that the staff all were AMAZING!!! Thanks Casario see you again soon

Leisure Partner

10/10

Exceptional

27 Mar 2022

Dawn

Went to this hotel mid March booked half board and couldn't have been more pleased with the food selection. The hotel was very clean and well located for everything.
Amazing views from the roof top sunbathing area.

Leisure Partner

10/10

Exceptional

14 Oct 2021

Magdalena

Very clean and good equipped property, really all you need for holidays.

Leisure Family

8/10

Excellent

15 Sep 2021

Mark

Good venue but some improvements needed

Service in restaurant & bar excellent - very attentive - Alexis in particular was great. Swimming pool area and equipment was in excellent condition - very comfortable & relaxing. Good variety of food, especially at dinner but breakfast could be better.
Things that could improve are around the information given at the time of check-in. Nothing advised about different dinner timings (they have have sittings but we were not informed until Day 4), opening times of facilities, rooftop facilities, entertainment etc. All in all a very poor initial experience.
With regards the cleanliness of the room, this could be better -more attention to detail required.

Friends_and_family Friends

10/10

Exceptional

24 Aug 2019

Del

Rooms clean and tidy, pool was amazing, plenty of sun beds,close to bars and restaurants, staff great, breakfast had everything to choose from. Would highly recommend this hotel as it was to us. Fantastic 11 nights there. Thanks to all staff and management

Leisure

10/10

Exceptional

07 Jul 2019

Verified traveler

A+

Probably one of the best hotels I've stayed in - we hardly wanted to leave the place. The poolside area is so nicely laid out and spotless, the staff are fantastic, the beds big and comfortable, the food options were excellent and great quality (we also had a vegan with us) and the gym facilities were as good as you could ask for on holiday. The only thing I missed, tea and coffee in the room!

Family

8/10

Excellent

03 Feb 2019

Andrew

Excellent

Excellent hotel with great staff

10/10

Exceptional

15 Oct 2018

Steve

My stay @ the caserio...\n

5 minutes walk to the beach, shop's across the road, bar's & clubs on main street & round the corner...!!
The most welcoming & friendly staff you will ever meet.
It was my second stay in a matter of months! I cam back for birthday & all i requested they for filled.
This is the hotel is 100% on point & I plan to go back and stay with them again..!!
By far the best hotel I've stayed in, in the 8+ years I've been coming to the area.
Highly recommended....!!

10/10

Exceptional

07 Aug 2018

familyof4

lovely hotel

I like everything about except that , there was no iron in the room

8/10

Excellent

14 Dec 2016

Verified traveler

Very Nice hotel but could be improved

Very clean hotel with white minimalistic furniture. Plenty of wardrobe space and shelves but no drawers. Air conditioning good. Would benefit from tea and coffee making facilities. Also a magnifying mirror in the bathroom and a mirror in the living area. Food good but not excellent have had better but there was always something you could find to eat. Maid service was a bit disappointing. At least 4 occasions we had to source shampoo, body lotion, and toilet rolls. One day the floor in bathroom had not been washed and the litter bin had not been emptied. Lifts are a bit of a problem as they are small and seem to want to go down before they go up! Our safe played up on us one night and we had to wait in for a short while for someone to come and fix it. Roof top area for sunbathing really good.

Partner

10/10

Exceptional

10 Oct 2016

Prakash

Excellent

Had a brilliant 5 d stay at the Caserio. We stayed all inclusive - this was our first time and we were highly impressed by it.

The hotel has had a refurbishment throughout, and the facilities and rooms are brilliant. Ive added some pictures to show these changes.

The food varied very day and there was an excellent mix, which changed daily. Alcohol was good including cocktails and San Miguel on tap. Very helpful and fast bar staff.

Dinner in the evening includes table service for drinks.

The pool is brilliant. Nice tunes playing background. The new poolside beds are very comfortable.

10mins taxi to the main bars. Costs less than 7 euro.

WiFi free in reception areas.

This hotel is high end and excellent service and finish.

Family

8/10

Excellent

28 Feb 2016

Gerry and Louis

Nice hotel, not much for residents under 50

this was an OK hotel, showing its age.
There was an over subscription of over 50s, and mostly German which was a pity as we did not speak German, and there was only 1 other English party there.
I would recommend this hotel to other parties, and am considering going back myself for a longer holiday.

8/10

Excellent

02 May 2015

Verified traveler

On the whole, a nice hotel. Very clean, and a great location a stone's throw from the Playa del Ingles and local bus links, and with convenient stores and restaurants nearby. The rooftop terrace was a nice bonus, and the breakfast buffet good, though I would have preferred fresh juice, and the machine-dispensed coffee was a little disappointing. The bathroom was a decent size, but the shower curtain woefully inadequate, leading to a drenched bathroom floor. They need to install a proper shower screen in the bathrooms. The balcony was great, with a convenient clothes horse, and nice views. The big let down was the bed, which was not very comfortable and left me with a sore back each morning. I would say replacement of the mattresses with something firmer should be the top priority for this hotel. However, I would recommend the hotel to friends and family as it ticked the majority of boxes for me.

8/10

Excellent

23 Jul 2014

molllie and dan

lovely holiday

really nice hotel, lovely staff- nice clean room and great rooftop pool

Partner

4/10

Poor

27 Sep 2013

Atrocious Internet service

Please understand up front that my requirements were probably not typical in so much that it was very important for me to have a reliable Internet service, as I needed to do work from time to time. The Expedia advertisment said that the hotel had free Wi-Fi so I thought it would be fine. Unfortunately the free Internet service was atrocious. I paid extra for an Internet service that I was told would work in my room but that proved to be even worse. Tasks online that should have taken minutes to complete literally took me hours. I complained several times to reception. Sadly even though the staff seemed to know about the problem, nothings was done about it. I ended up having to go to other places to use their Wi-Fi and was therefore barely able to make use of the facilities in the hotel. If Internet connectivity is important to you, I regret to say that I recommend you do not stay in this hotel.

8/10

Excellent

13 Mar 2012

eddie

hotel caserio is in good location

i stayed six nights in hotel food good staf frindly hotel clean and good location eddie ireland

8/10

Excellent

28 Oct 2011

Renan

Caserio

Close to everyplace you need

8/10

Excellent

15 Nov 2010

David

Hotel Caserio - Highly recommended!

Great location close to beach and amenities. Very friendly and helpful staff. Can't fault the place and we would definitely stay there again.

10/10

Exceptional

15 Oct 2010

Simon

A very good 4* with helpful staff

The Caserio delivers what it promises, a clean, comfortable, functional hotel a short walk from the shops and restaurants of Playa des Ingles. I thoroughly enjoyed my last stay there (I have been twice before). It isn't the height of luxury, but offers everything needed for a really good holiday hotel -.and everything is clean and works. The beds are quite hard - which suits me as a back sufferer. The real highlight is the staff, who were incredibly friendly and go above and beyond to help out. As good a place to spend a week away from it all as any I have been to.

10/10

Exceptional

21 Apr 2009

Cristina S

A very good hotel in Playa del Ingles

The hotel is very well positioned: a few minutes from the beach, the bus station is right in front of the hotel, you can easily reach it from the airport by taking the bus 66, which leaves you in front of the hotel. The clubs and the market are less than 10 minutes walking from the hotel. The hotel is very clean, it has a nice swimming pool for adults and a smaller one for kids. The rooms are nice and clean, very comfortable. The hotel's staff is very friendly and helpful and also very polite. They speak a few languages or anyway the basics in a few languages. The food is good and it varies every day. My friend and I had a great time there and we will definitely stay there again next time we go to Gran Canaria.

6/10

Pleasant

19 May 2026

Gérard

Les 3 derniers jours sur une semaine .
1 la chambre non balayée
2 La douche non nettoyée avec du sable de la veille
3eme jour la chambre n'est pas faite .En revenant de la plage à 18 h nous sommes allés le signaler à la reception on nous a répondu qu'il fallait le signaler avant midi et qu'il n'y avait plus personne pour faire la chambre après 16h

Partner

8/10

Excellent

27 Apr 2026

Kai-Uwe

Leider war das Zimmer in schlechtem Zustand. Die Reinigung des Zimmers lies ebenfalls zu wünschen übrig. Handtücher und Bettwäsche nach Reinigung fleckig und teilweise schmutzig.
Extrem positiv ist das Personal im Restaurant zu erwähnen. Freundlich, zuvorkommend und hilfsbereit!

Partner

8/10

Excellent

07 Apr 2026

Andrea

Hotel consigliato

Partner

10/10

Exceptional

12 Mar 2026

Anders

Jag är jätteglad!!

10/10

Exceptional

19 Feb 2026

Maria

Så härligt hotell, trevlig personal och en riktigt bra frukost.

Partner

8/10

Excellent

21 Jan 2026

Ulf

Gymet var bra och maten rummen lite slitna och dålig städning

Partner

8/10

Excellent

08 Dec 2025

Robert Levente

Rummet va bra.
Personalen bra

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Carla

L’équipe d’animation est au top sont super

Leisure Friends

10/10

Exceptional

25 Sep 2025

Carola

Schönes Hotel in guter Lage. Alles sauber, Personal sehr freundlich ! Essen gute Auswahl. Zimmer groß und sauber!
Ein Gläschen Sekt zum Frühstück wäre nicht schlecht.

Leisure Self

10/10

Exceptional

23 Feb 2025

Jeanette

Fint hotell i Playa de Ingles

Allt var bra, 3:dje året vi bodde i samma hotell

10/10

Exceptional

15 Sep 2024

Ane Miren

Todo ha sido perfecto. El personal de 10. Toni de Recepción de lo.mejor que e.visto
Las instalaciones limpias y cuidadas.
Volveré sin dudar

Leisure Partner

10/10

Exceptional

06 Jul 2024

Vanessa

Leisure Family

6/10

Pleasant

02 Jul 2024

Thomas

Caserio Hotel

Bott på Caserio en gång förut.
Frukost och middag bara ok-smaklöst och oangagerat.
Stora problemet är hissarna…två hissar på 170 rum-långa väntetider..
Rena o snygga rum!
Väldigt bra städning!

Self

10/10

Exceptional

19 Mar 2024

Markus

Perfekt Personal 😃, immer wieder schön dort

Leisure Family

8/10

Excellent

08 Mar 2024

Alessandro

Vacanza

Nel complesso siamo stati bene, cucina da migliorare, forse siamo abituati molto bene in Italia.
La stanza al primo piano troppo rumorosa, le donne delle pulizie iniziano molto presto e si sentono rumore e chiacchere

Partner

10/10

Exceptional

28 Jan 2024

Erika

Soggiorno di 5 notti in mezza pensione...camera all ultimo piano molta spaziosa e con una vista spettacolare sul mare e sulle dune( letto matrimoniale comodo e piu grande dello standard) Colazione favolosa e cena buona al buffet (peccato in 5 giorni non aver assaggiato la paella!) divanetti doppi attorno alla piscina molto gradevoli..terrazza con idromassaggio e lettini zona molto rilassante...parcheggio disponibile gratuitamente all interno ...Hotel consigliato anche per la posizione le dune di Maspalomas sono raggiungibili a piedi

Leisure Family

6/10

Pleasant

08 Dec 2023

Aila

Hotellet var ok förutom att platsen för underhållningen var tråkig.

Partner

8/10

Excellent

16 Oct 2023

Armin

Zimmer war nicht so sauber und etwas älter. Rest der Anlage ist gut

Leisure Friends

4/10

Poor

02 Oct 2023

Olatz

No es un 4 estrellas

No es un hotel de 4 estrellas. Lo único que tiene para ser un hotel de esa categoría es la zona de la piscina y las instalaciones. Lo peor de todo sin duda es el buffet. No es tan si quiera una comida digna de un 3 estrellas. Comida muy repetitiva y de muy baja calidad. Lo que te han puesto en el desayuno lo reutilizan para la cena. En una ocasión hasta nos encontramos con que uno de los postres tenia moho. Se lo comentamos tanto al equipo del restaurante como al de recepción y ni un solo detalle por su parte. Además, hay muy pocos carteles informativos de la comida. Muchas veces no sabes ni lo que comes y no te quiero contar si ya tienes alguna intolerancia o alguna alergia.
Destacar que la mayoría del personal era muy agradable, sobretodo los del restaurante. En la recepción había una chica llamada Cristina bastante desagradable. Que un cliente te diga buenos días y no contestar me parece de traca. Además tuvimos un pequeño inconveniente el día de la salida y ni se molestó en intentar solucionarlo.
En resumen, evitad este hotel si podéis. Hay muchísimos hoteles por la zona y en pocos se comerá peor.

Partner

10/10

Exceptional

03 Sep 2023

Albert

Very good hotel. You can get to the highway quickly. The food is varied and balanced.

Leisure

8/10

Excellent

06 May 2023

Michele

Ottima struttura moderna. La posizione è ottima, centrale e a due passi dalle fermate dei bus che permettono di spostarsi in tutta l'isola. Ci siamo trovati bene, usufruendo del trattamento di mezza pensione. Le camere non sono molto ampie ma dotate di ogni comfort, anche se avrei apprezzato una presa di corrente vicina ad entrambi i comodini, mentre uno ne era sprovvisto. La terrazza, è dotata di lettini e di un piccolo idromassaggio dal quale è possibile ammirare il bellissimo panorama. Per quanto riguarda il ristorante, dove ci recavamo per colazione e cena, la qualità non è sempre alta e in certi casi si è rivelata abbastanza mediocre. Le bibite non sono comprese, nemmeno ai pasti. L'acqua è disponibile a colazione ma NON a cena e questo dovrebbe essere specificato chiaramente quando si prenota. Non amo questo tipo di atteggiamento predatorio che punta soltanto a far spendere i clienti. Capisco il business ma non offrire nemmeno un dispenser di acqua durante la cena è davvero antipatico. Tra l'altro, molti hotel della stessa categoria offrono la bottiglietta d'acqua anche in camera. Inoltre, sembra venga fatta una certa resistenza nel cambiare i teli da piscina. È previsto un solo cambio al giorno: prima delle 9:30 non è possibile prenderlo e fino alle 18:00 non è possibile restituirlo, anche se non serve più. È chiaro che se uno vuole uscire la mattina presto per andare in spiaggia è costretto ad organizzarsi diversamente o a tenersi quello del giorno prima...

Leisure Partner

10/10

Exceptional

23 Apr 2023

Julie

Super rapport qualité-prix! Le buffet est varié et l’emplacement super.

Leisure Friends

10/10

Exceptional

27 Jan 2023

Ivan

fantastiskt bra personal och mat

Partner

10/10

Exceptional

13 Jan 2023

Mariangela

La struttura è molto gradevole alla vista, le camere belle ma meno rispetto alle aspettative date dalle aree comuni. Consiglio la mezza pensione perché in zona non ci sono molti posti validi per cenare. Qualità della cucina accettabile, c'è comunque molta varietà

Leisure Partner

8/10

Excellent

12 Oct 2022

Kathrin

Sehr schöner Pool! Tolles Frühstück! Sehr nettes und hilfsbereites Personal. Gute Lage, nah zur Strandpromenade und zum ÖPNV. Zimmer sind hell und freundlich. Sehr gute Betten. Essenszeiten abends in 2 Gruppen aufgeteilt, deshalb ist es nie zu voll aber man ist dadurch leider zeitlich etwas festgelegt.

Leisure Partner

10/10

Exceptional

25 Jul 2022

Jovan

Super mooi en netjes

Leisure Partner

10/10

Exceptional

23 Jun 2022

Marianne

Très bien

Leisure Partner

8/10

Excellent

30 May 2022

Ibrahima

Great experience

Leisure Partner

10/10

Exceptional

13 Mar 2022

Henrik

Fräscht hotell med bra sängar.

Vi hade en mycket trevlig vistelse på detta hotell. Trevlig personal, fräscha rum med bra säng, fint poolområde samt solterass på taket. Kuddarna dock inte de bästa. Nära strandpromenaden samt gångavstånd till det mesta. Frukost bra men middagsbuffen lite tjatig i längden. Hisskapaciteten inte tillräcklig vid högtryck så trapporna nyttjades ofta nedåt av många med friska ben. Överlag är vi dock mycket nöjda.

Partner

10/10

Exceptional

10 Mar 2022

Bengt Ove

Handdukar vid poolen?

På det stora hela mycket bra boende dock borde något göras åt utbytet av handdukar vid poolen som är förvirrande och omständiga. Kanonfrukost men middagsbuffén skulle kunna vara bättre.

Friends_and_family Family

10/10

Exceptional

02 Mar 2022

Bianca

Heerlijk hotel!!! Superaardig personeel en het eten is er erg lekker. Het eerste hotel voor mij met een goed hoofdkussen :-) Kom zeker nog een keer terug

Leisure Family

10/10

Exceptional

26 Feb 2022

Andrea

Ottimo soggiorno.

Hotel molto curato e moderno. Posizione ottima, per negozi, accesso al mase, servizi. Tutto positivo: personale, cucina, camera, servizi in generale, area piscina.
Consiglio solo di preparare un welcome Kit per i nuovi ospiti che arivano che comprenda tutte le informazioni importanti, convezioni, come andare all'aeroporto con il BIS, mappa, regole interne, accesso al parking, orari dei servizi ecc.. Ho dovuto fare un sacco di domande per tutto: dove erano i servizi, gli orari, wifi, parcheggio, chiedere una mappa.. anche in stanza.. nessuna informazione, zero. Ma per il resto e nel complesso direi tutto bene, hotel molto bello, personale cortese e vacanza rilassante. Camera pulita e moderna. Sicuramente ci tornerò.

Self

8/10

Excellent

17 Jan 2022

David Siscar

Me sorprendió que me pidieran una tarjeta de crédito y me retuvieran 150€, no me había pasado nunca.
Por lo demás el hotel está genial muy tranquilo parece de solo adultos.
El desayuno correcto con gran variedad.

Leisure Partner

10/10

Exceptional

12 Jan 2022

Tommy

Prisvärt hotell

2gången på detta hotell! Bra service och trevlig personal! Fin o varierad frukost o samma beträffande middagarna. Hyfsat gym för att hålla sig igång! Fina solsängar vid poolen och också på takterrassen. Hotellet ligger nära promenadstråket efter stranden. Prisvärt hotell

Partner

8/10

Excellent

07 Jan 2022

Pehr-Albin

Fint hotell.

Trevligt hotell! Fin och varierad frukost. Bra möjligheter att sola både vid poolen och på taket.

Self

4/10

Poor

12 Dec 2021

Beatriz

El personal es muy atento y te hace sentir a gusto. Sin embargo el hotel no es un 4 estrellas de España, el estado no está muy allá, el buffet es a mi gusto un poco mediocre y le falta muuucha limpieza.

Partner

10/10

Exceptional

16 Nov 2021

Niclas

Underbart

Partner

6/10

Pleasant

15 Nov 2021

Verified traveler

Nice hotel with lousy food

Arvosanaa alensi todella huono ruoka, illallista kokeilimme kerran ja se riitti. Aamiaisella syötäväksi kelpaavaa oli vain leipä, luonnonjugurtti ja tuoreet hedelmät. Kaikki lämmin ruoka oli todella luontaantyöntävän näköistä. Hotellin kannattaisi tarjota vähemmän, mutta laadukkaita vaihtoehtoja. Huone ja palvelu olivat sinänsä hyvä.

Partner

10/10

Exceptional

11 Nov 2021

Riku

Vihdoin lomalla

Hotelli oli todella siisti, niin huone kuin yleiset tilat. Illallisella ja aamiaisella oli mukavaa vaihtelua ja ruuat maukkaita.

Friends_and_family Friends

8/10

Excellent

08 Nov 2021

Damian Jorge

War super

6/10

Pleasant

05 Nov 2021

Martina

Das Hotel ist sauber und gepflegt. Bei der Ankunft war unser Zimmer zuvor nicht gereinigt wordern. Der Boden war schmutzig, überall war Sand und Haare zu sehen. Der Spiegel im Badezimmer war mit Zahnpasta verspritzt, die Ablagen waren voller Staub und Haare und der Abschluss des Lavabos war verstopft. Im Badezimmer gibt es Schimmel. Die Putzfrau welche anschliessend das Zimmer auf unsere Aufforderung gereinigt hat war sauer und meinte es sei sauber und geputzt. Daraufhin hat sie uns während unserem ganzen Aufenthalt ignoriert.

Leisure Partner

8/10

Excellent

01 Nov 2021

Mari

Hinta-laatusuhde oli hyvä. Hotelli oli myös juuri remontoitu.

Friends_and_family Friends

8/10

Excellent

10 Sep 2021

Pieter

Sfeer en vibe zeer goed… goeie renovatie naar beginnende luxe toe….