Name: Servatur Waikiki
Address: Av. Gran Canaria, 20, Playa Del Ingles, 35100, ES

Servatur Waikiki

Gran Canaria · Spain

Av. Gran Canaria, 20View location

100 reviews shown

10/10

Exceptional

14 Jul 2026

William

The room was nice

Partner

8/10

Excellent

21 May 2026

Benjamin Lewis

Clean room, beds moved a little too much though but everything was cleaned most days unless we requested not to and the staff were super friendly.

Friends

10/10

Exceptional

13 May 2026

Andrew Michael

The hotel is clean and well maintained. The pool has plenty of sunbeds and even a little hot tub. There is also a little shop were you buy drinks if needed. The bar drinks prices are very reasonable. And there was a free water fountain which saves you buying bottle after bottle. The food was much better than the usual hotel buffet. They had theme nights with tacos, a chocolate fountain and ice cream. Also close to a supermarket and a cafe if needed and a 10, 15 minute walk to the Yumbo Centre. If that's not your bag they also have entertainment every evening such as bingo or a singer. One improvement I would make is having a mini fridge in the rooms, but such a minor issue for such a nice hotel. Would definitely stay again.

Self

10/10

Exceptional

14 Apr 2026

Martin

Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands

8/10

Excellent

03 Apr 2026

Abi

Good breakfast, nice room but ‘kitchenette’ is stretching it, there was a fridge and a tea making tray! Busy hotel in the heart of Playa del Ingles, lovely staff and very clean

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Christopher James

Nice but basic, fine for a long weekend but not a weeks holiday

Partner

8/10

Excellent

15 Mar 2026

Andrew

Staff friendly rooms small but ok

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Lecticia

The amenities and activities were really good and the breakfast and dinner were great!

6/10

Pleasant

24 Feb 2026

ZAHER

It was ok, it wasn’t great but it wasn’t bad either.

Partner

10/10

Exceptional

23 Feb 2026

Theocharis

Everything

Family_with_children

8/10

Excellent

10 Feb 2026

Mehri

The staff were great. The building is older, but they’ve made it look nice. That said, it’s not a modern hotel. One downside was that the bathroom didn’t have a fan or a window for air circulation.

8/10

Excellent

02 Feb 2026

Robert Daniel

Very clean hotel , staff very friendly!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Christopher

Clean room

Leisure Friends

10/10

Exceptional

16 Jan 2026

Sævar Berg

Perfect staff and the room was allways clean

Partner

6/10

Pleasant

13 Jan 2026

Nicola

The room itself was fine, however the door lock was faulty on several mornings. After leaving the room and checking the door, the door wouldn’t lock properly and could be opened from the outside. We had to call a technician multiple times throughout our stay and wait in the room, as we didn’t feel comfortable leaving our belongings unattended. This was inconvenient and concerning.

Leisure Partner

8/10

Excellent

06 Jan 2026

Joe

Staff were excellent and the food was varied and tasty (esp breakfast) - the Bar is plentiful and self serve beer, wine, soft drinks and coffee is good. Room was clean, and the cleaning teams did a good job. overall the hotel is a little tired and dated, with some peeling paint and rough around the edges. I would recommend this as a good budget holiday hotel.

8/10

Excellent

30 Dec 2025

Odette

Room well located, well furnished and clean, staff were very friendly and professional

Leisure Family

8/10

Excellent

23 Dec 2025

Holly O

It was great loved it - all staff were amazing! Only thing I would change is the fact there is no privacy between guests on the balcony which can make it Abit arkward when all outside but other than that it was great!

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Corinne

If you're looking for a budget-friendly hotel, this is for you. You get what you put for essentially. Hotel is clean but dated. Food is okay. Staff are friendly.

Leisure Family

8/10

Excellent

05 Dec 2025

Jerome

Staff were friendly, the hotel was clean and the food choices were acceptable.

Partner

8/10

Excellent

25 Nov 2025

jennifer jane

Cleaning crew excellent

Leisure Self

10/10

Exceptional

07 Nov 2025

Will

Exceptional value for money. Fantastic staff, great variety of food and drinks, good amenities and fab location. Was it perfect? No but at the price you’re paying it’s as close as it can be

Leisure Friends

8/10

Excellent

19 Oct 2025

Andreas

Rooms daily well cleaned. Pool great for kids and pretty large. Lots of sunbeds to get tanned.

Leisure Self

10/10

Exceptional

11 Oct 2025

Matthew

We have stayed here before and the staff, service and facilities were as good as ever. Great stay!

Leisure Partner

10/10

Exceptional

03 Oct 2025

Peter

Professional and well mannered staffing in all departments

Self

10/10

Exceptional

19 Sep 2025

Peter

I was disappointed with the air conditioning. It was insufficient cooling for the persistent heat and humidity. It was hard to get to sleep and I woke every day in soaking sweaty sheets. It was the only let down in an otherwise amazing holiday.

Leisure Friends

2/10

Poor

19 Aug 2025

Verified traveler

No Air Con, dirty bathroom, overcrowded

I stayed here for just one night and couldn’t wait to leave. The so-called air conditioning is a joke - it only blew hot air, and I didn’t get any sleep until 5:30 a.m. It should not be advertised as air conditioning at all. The rest of the hotel is no better, with none of the common areas properly cooled.

The bathroom was dirty, with hairs and fingerprints left in the shower and on the surfaces. Everything is old & worn out.

The pool area is overcrowded and chaotic, with no available seating. Sunbeds are “reserved” with towels for hours while no one uses them, making it impossible to relax.

Definitely not worth the money.

Partner

10/10

Exceptional

19 Jun 2025

Graham

Nice clean room. Excellent breakfast

Leisure Self

6/10

Pleasant

18 Jun 2025

Bing

the wardrobe broken . the bed not comfortable.not kettle . the hotel it’s 4 stars

Partner

10/10

Exceptional

14 Jun 2025

Timothy

Big size hotel with plenty of activity and space. Nothing too much trouble and plenty of staff to cater for all needs.

Self

10/10

Exceptional

21 May 2025

Moreno

Very nice hotel

Business_and_leisure Family_with_children

6/10

Pleasant

18 May 2025

Pawel

Pics are not accurate

If I am booking superior room which is renovated on the pics... I would like to receive it. As per room service my room was superior because I had fridge, kettle and mineral water.

Self

6/10

Pleasant

18 May 2025

Paul

It was ok for a short stay. Quite noisey and can be over crowded. Good value for money, good location. Breakfast included which was decent.

Leisure Partner

2/10

Poor

10 May 2025

Priya

I was asleep and my fed broke during the night. I rolled off the bed and fell on the floor

Leisure Self

10/10

Exceptional

14 Apr 2025

Keith Ian

Room 326 initially given was noisy being close to external ventilation machinery. Hotel staff were very friendly and helpful and offered us a quieter room and with a better view. Only downside is the hotel is dated, and the 2nd floor of block 3 smellt as if the drains were faulty. Overall a good hotel for the price.

10/10

Exceptional

09 Mar 2025

Ben Morgan

I liked the pool and the sunbeds

Leisure Family

8/10

Excellent

18 Feb 2025

Brian

Very pleasant stay, rooms were kept clean and tidy daily. Self service beer and wine taps were very convenient. Hotel was very busy and at times the food areas could be a little overwhelming. Would certainly return...

Leisure Family

10/10

Exceptional

16 Feb 2025

Matthew

The stay was great, we were here for 5 days and could not fault it. Great room, friendly staff and the food and drinks were spot on. To add to that it’s in a great location. Would definitely come back.

Leisure Partner

8/10

Excellent

15 Jan 2025

Brian

Busy hotel serving many nationalities

Crowded hotel. Breakfast choice good. Cleaning service outstanding. Animation team very variable. Good value

Friends_and_family Friends

6/10

Pleasant

10 Jan 2025

Darren

Nov/Dec 3 week stay

Really liked the hotel.
Room was cleaned every day and the staff were friendly.
I wouldn’t stay again for two reasons.
Firstly the pool was too cold and in my three week stay I went in there once as it was so uncomfortable and the other reason is the air con in the room was pathetic, you could leave it on all day and notice no difference.

Partner

8/10

Excellent

09 Jan 2025

Erwan

Entirely satisfied with our stay at Servatur Waikiki.
Staff was very friendly and helpful. The hotel is very organised.
The only thing I could say is that some of the communal areas could do with a bit of a make over but that did not affect our stay in any shale or form

Leisure Family

10/10

Exceptional

26 Dec 2024

Toby

Friendly service, great cleaning, slept well.

Leisure

8/10

Excellent

21 Nov 2024

Beresford Everton

Great value

Leisure Partner

8/10

Excellent

10 Nov 2024

MOHAMMED AL-SHEIKH

Good stay

Leisure Self

8/10

Excellent

11 Oct 2024

Matthew Paul

Overall a good stay for the price. We stayed for just over a week and found the staff exceptionally polite and helpful. It is in a great location with the beach being a 10 minute walk and the main shopping centre a 10 minute walk also. The food options while good quality can be a little repetitive by the time you’ve been there for a week. The room was exceptionally clean and we had a great view from our balcony. The only thing with the room was the air conditioning could have been better, it struggled to get the room down to a comfortable temperature. Overall a good stay, this was our second visit to the Waikiki and was as good as our first.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Elena

Nice hotel, good breakfast, 15 min walk to beach

Leisure Self

10/10

Exceptional

26 Jul 2024

Wade

Great reception and front desk staff! Good food and lots of activities options.

Leisure Self

10/10

Exceptional

29 Jun 2024

Peter

Very good nice food

Partner

10/10

Exceptional

03 May 2024

Andrew

Altogether

Very good

Self

10/10

Exceptional

06 Apr 2024

George

Food and pools at Waikiki

What I noticed from the first moment is the impeccable cleanliness, very friendly staff.

The hotel needs a renovation and I mean the rooms and the furniture in a deplorable state. The room is a 3 star, not a 4 star but the bed with excellent mattresses made up for it - I had a perfect sleep.

The food is again a strong point - very varied, tasty and above all fresh. I liked that the grill and the fresh salads. Cakes and desserts a major plus, very appetising and prepared in the hotel kitchen.

Delicious cocktails.

Few seats available in the evening for the entertainment program.

Minidisco for kids - the same program in every evening - nothing special.

Very clean and nice pools with warm water.

Overall, the hotel is a nice place to spent a week or two, especially for the food and pools. I will probably return.

Friends_and_family Family

8/10

Excellent

04 Apr 2024

Lianne

Great hotel for price iv stayed in worse clean ,foods ok a little for everyone altho it's a bit of a free for all great location central to loads of shopping and the beach got checked in early that was a bonus as we arrived after an early morning flight entertainment not up to much but was ok we went out most nights

Leisure Partner

10/10

Exceptional

03 Apr 2024

Billy

Like location and clean room . Wi-Fi is good . I like the kids pool and club. Breakfast was ok too.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2024

Thomas

Excellent value for money. Room small and a little dated. Food good. Staff good. 10 minutes from promenade

Leisure Partner

10/10

Exceptional

24 Mar 2024

Brian

Super hotel very helpful staff and nice rooms

Leisure Partner

10/10

Exceptional

15 Mar 2024

Gary

My only comment is about the cleaning fluid used by the bar staff - it smells horrible. I would recommend a solution called Alcosan. Hopefully it is available in Spain

Leisure Partner

6/10

Pleasant

14 Mar 2024

Allan

Too commercialised for my taste, but suited our needs for the pupose of this trip.

Leisure Friends

6/10

Pleasant

08 Mar 2024

Rajiv

The property was nice and clean and the staff was very friendly. The property was dated and it showed. The breakfast selection was really good, but the lunch and dinner options could be better. The location was good as it was close to amenities, but a bit far away from the beach. I had to pay a deposit at the front reception to secure an electric oven for the room as it didn't come with one.

Leisure Friends

10/10

Exceptional

24 Feb 2024

David

The all-inclusive service, room and location made this a very enjoyable and relaxing stay. There was a wide selection of food options for breakfast, lunch and dinner, bus stops for the beach and airport are almost right outside. Staff were helpful, double room was spacious and balcony caught the sun in the afternoon and was a comfortable spot to relax in. Highly recommended.

Leisure Self

8/10

Excellent

12 Feb 2024

Becci

Parking for hire cars was very convenient, right outside the hotel and free. The food was nice for a buffet and soft drinks and wine/beer is included during evening meals for half board. Enough sun loungers for everyone but the pool wasn’t heated so too cold in February. Downside was the road was quite noisy on the balcony and the hotels are very close together.

Leisure Friends

10/10

Exceptional

11 Dec 2023

Andrew

Hotel is amazing

Staff super helpful

Partner

10/10

Exceptional

03 Dec 2023

Ranbir

Food choice need more work

Friends_and_family Friends

10/10

Exceptional

18 Nov 2023

Martin

Really nice hotel

Great hotel, rooms very clean and comfortable beds. Staff were excellent, breakfast was very tasty and loads of choice. Plenty of sun beds and facilities in the hotel are very good. Really enjoyed our stay. We were in block E and the only negatives were that the air conditioning wasn’t great so we had to leave the balcony door open but there was a lot of road noise from a busy road at the back of the hotel. Overall we had a lovely holiday and would have no problem booking again.

Partner

10/10

Exceptional

07 Nov 2023

Dylan

Our family thoroughly enjoyed this hotel. The pools were great, our grandchildren loved them. The food selection was varied and good.

Leisure

10/10

Exceptional

22 Sep 2023

Elaine

Very nice staff very helpful room was nice but could do with getting a touch up here and there

Leisure Self

8/10

Excellent

19 Jul 2023

david

Spent a week at the Waikiki in early July (B&B):

Positives:
- cleanliness, friendly staff, breakfast choices, pool / loads of sunbeds, good location for buses
Negatives:
- evening entertainment, pool bar area, feels more German than Spanish
Best for: Young families
Not good for: Older teenagers, young adults, singles

Pleased we went B&B rather than AI - lots of grumbles from AI guests about the drinks and dinner.

Leisure Family

10/10

Exceptional

17 Jul 2023

Verified traveler

Good hotel. Pleasant Stay!

Stay was very pleasant. Staff was amazing, friendly & kind. Food, fresh & healthy. Location was great too. Would recommend to anyone.

Friends_and_family Family

6/10

Pleasant

27 Jun 2023

Edmar

Nice hotel. Disappointing intertainment

The hotel structure is really good. The staff are just amazing. Working hard tomake everyone happy. The restaurant are good, loads of options but start getting boring after few days. The big disappointment was the intertainment. We arrived on solstice day. Loads of activities, loads of animators at night we had one cuban singer work together with more 5 animatores. Dancing ballons competition was amazing. The other day look like we was in different hotel. Just one animator. He work hard but not the same. At night we had one singer (poor girl) look like geriatric home. Was so boring and sad. No animators at night. Everyone went out to buy card games. Because not have nothings to do. And was the same for more 2 nights. In our last night we had a acrobatics circus. As well really good and everyone enjoy. *hotel manager. Singers not make intertainment. Is boring. Contract a big team and invest in games. We defo not come back.

Partner

8/10

Excellent

23 Jun 2023

colin

Great hotel very good value for money

Great staff from the chefs, barman, cleaners and entertainment. Nice location for 12 mins walk to beach, free shuttle or very cheap taxis, restaurants and pubs nearby on every street

Partner

10/10

Exceptional

13 Jun 2023

Mirka

It was beatiful and great vacation. We love Gran Canaria

8/10

Excellent

26 May 2023

Marcin

Limited and rather basic food options in all inclusive package

Leisure Self

10/10

Exceptional

18 May 2023

clare

Thoroughly enjoyed my stay here, beds very comfortably very modern room cleaned every day by lovely house keeping staff, food excellent, daily entertainment, lots of sun loungers available every day
Would highly recommend staying here

Leisure Self

4/10

Poor

12 May 2023

Verified traveler

Poor breakfast

Partner

10/10

Exceptional

10 May 2023

LUKE

Excellent property for the price we paid 10 min walk to Yumbo. AI very good value and a lot better than expected

Leisure Partner

6/10

Pleasant

17 Apr 2023

Maria

Great location but average hotel.

We spent a week at Waikiki just after Easter.
The hotel is well located close to bars and restaurants only a short walk away.
The hotel has a fairly big capacity but this can really only be felt at breakfast time when the restaurant tends to get busy. The breakfast was very repetitive after a few days but it was possible to find something.

We booked a double room which came with 2 single beds pushed together= not a double bed which was very annoying, however the room was clean with fresh towels daily. We were surprised that a 4 star hotel does not have a fridge or even kettle in the room.

Whilst the hotel is very family orientated and the animation team great, the 18+ areas were full of children which was not monitored at all. The little gym equipment there was was used by children with no space for adults, the jacuzzi had more children in it than adults which got irritating at times. Overall an okay stay.

Partner

8/10

Excellent

07 Mar 2023

DAMIAN

Nice hotel ....

happy to stay , middle of maspalomas close to pubs , shops , good selections for breakfast, animation for everyone .... to beach just 15 min walk , bus stop just 2 min walk .... very recommended

Partner

10/10

Exceptional

06 Mar 2023

Olga

Great

Leisure Family

10/10

Exceptional

13 Feb 2023

Michelle

Although only 1 night due to flight cancellation was excellent. Reception staff very helpful and restaraunt staff very efficient

Leisure Friends

10/10

Exceptional

05 Jan 2023

Aisling

Amazing staff very special thanks to Eduardo for helping me with my room issue. Really pleased with my stay. Thank you!

Business_and_leisure Self

8/10

Excellent

29 Dec 2022

Olessia

Oli ihan hyvä hotelli , palvelu siivous ja ruokaa .
Huoneessa ei ollut jääkaappia ( minibaaria) joka aiheutti pieniä vaikeuksia lasten kansaa olemiseen huoneessa .huoneen siivous oli hyvä , mutta hotellissa on niin paljon ihmisiä joten siellä ei vissin ehtivät siivoa paremmin ( verhot, sohvankangas , seinät , ovet olivat aika likaiset ) ovi sekä suihkuun että pääovi huoneessa ei oikein toiminut .huoneessa ei ollut edes vesipulloa vaikka tultiin sinne yölennolla.

Leisure Family_with_children

8/10

Excellent

09 Oct 2022

Rigoberto

Stuff

Leisure Partner

8/10

Excellent

25 Aug 2022

Verified traveler

Lovely family friendly hotel

Lovely family friendly hotel. The food was lovely and varied with plenty of choice. It was always well presented and hot. The waiting staff were always friendly and efficient at clearing the tables. Lovely champagne breakfast on Sunday and a large chocolate fountain was a treat.

The rooms were very clean and cleaned daily.

The hotel had a lovely large lively pool, but the sun bed culture meant you had to get up early so get a bed so you can watch over your children. Unfortunately, although there was meant to be a life guard, he was never really present and when he was, he was rarely watching over the pool.

The entertainment needs improving. It finished too early in the evening as the singers were only on for 1.5 hours. The disco downstairs was non existent as they sent the kids away but most of the guests had kids as it was a family resort.

The day time entertainment for the kids could do with improvement too. Apart from the water polo it wasn’t very good. Archery happened under the glare of the midday sun, with only one archery board for example.

Overall my family of 4 had a lovely holiday as would definitely return.

Friends_and_family Family

2/10

Poor

13 Aug 2022

Calvin

I nevered stayed there i booked my trip for san juan puerto rico not there and me and my wife had to sleep on the floor at the airport it wasn't right at all and when i tried to get my money back i couldn't the person who i talked to said that it wasn't their problem so we slept on the floor in san juan puerto rico airport that's how it went until i got paid to book another hotel so i needed my money back into my account please. I always book my rooms with yall and never had this problem customer service was horrible so please can you put .y money back into my account thank you. Calvin Page .

Leisure

10/10

Exceptional

17 Jun 2022

Stephen

Everything g was 1st class will certainly book again. Would highly recommend.I am a fussy eater but could eat mostly everything n the chefs top class

Leisure Friends

6/10

Pleasant

15 Jun 2022

Sergio

Poor cleaning service

Housekeeping service is very poor with a lot of deficiencies. Not the cleanest place that I have ever been. Front desk people are very nice.

Partner

8/10

Excellent

21 May 2022

Eddie

Good place to stay

Really good stay. Hotel staff good and friendly and plenty of choice of food although breakfast not great. Rooms comfortable but a little basic. I would stay again.

Friends_and_family Friends

8/10

Excellent

16 May 2022

Joao

Everything went fine, we just really missed having a small refrigerator and coffee machine in the room.

Friends_and_family Friends

6/10

Pleasant

30 Mar 2022

Aoife

Busy hotel with good basic amenities

The wellness area is well worth a visit. Excellent service. It's a very busy resort so get to breakfast at 9.20 or before. Pina colada in all inclusive wasnt great. But beers and Whiskey cream liquor are good. Foosball table was out of balls. Electric sockets in room wasn't strong enough to boil the kettle. Always seats around the pool. Staff are nice and helpful. Again a busy hotel so if you are looking for a late checkout sometimes it's not available. Food was basic but good.

Friends_and_family Family

6/10

Pleasant

29 Mar 2022

Simon

The hotel is great but the food was really poor.
The selection was limited and the food quality was really low.

Business_and_leisure Friends

8/10

Excellent

27 Mar 2022

Ian

Very nice property and clean. Only problem is there are no fridges and kettles in the rooms .

Leisure Partner

10/10

Exceptional

24 Feb 2022

Jenny

Perfect location, close to restaurants and bars and not far to walk to beach. Very clean and well organised. Staff very friendly and good Covid protocols. Pool is lovely and food great. There’s also parking which was good for us as we drove.

Leisure Partner

10/10

Exceptional

27 Jan 2022

Jolanta

Great service!!

The hotel and its staff are amazing!! I can see it might be very busy during busier periods, but mid January was great. Lots of sunloungers, huge selection of food throughout the day and they even left me a bottle of bubbly and card near my door on my birthday. Highly recommended!!

Friends_and_family Family

8/10

Excellent

30 Nov 2021

Sarah

Plenty choice for lunch and dinner but breakfast not as much cooked choices for the 'full English' palette. Hotel very clean and safe. Nice to see Christmas theme throughout hotel complex.

Leisure Family

10/10

Exceptional

17 Nov 2021

Joseph

Great stay

Great hotel - clean, friendly and lots of facilities.

Self

8/10

Excellent

16 Nov 2021

Joseph

Recommended

Good hotel. Clean and comfortable. Welcoming and friendly staff. Didn’t eat here so can’t comment on quality of the food. Would definitely return.

Self

6/10

Pleasant

19 Sep 2021

francesca

Nice hotel

Hotel was very clean but basic
Breakfast was nice serving staff a little rude

Partner

6/10

Pleasant

20 Sep 2020

Thomas

Was just Ok

Restaurant was bit chaotic and not very well
Managed given the current Covid restrictions
Food wasn’t of a very high quality for a 4 star and was often quite repetitive.
Rooms ok but air conditioning wasn’t the best
Was ok for the price we paid but have staid in better all inclusive nearby likely wouldn’t go back to this one

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

Everything was great. Will be visiting again

Friends_and_family Friends

6/10

Pleasant

30 Dec 2019

Sally

average - 3 star not 4!

It’s an ok hotel but it’s an average 3 star no way 4 star in my opinion so we were a bit disappointed.Food was plentiful but average at best with the same stuff recycled. Location is fine . Pool area is nice but itwas like being in a sardine tin with people fighting for a bed in the sun . Good for kids though. friendly staff.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2019

Verified traveler

Excellent especially for families with young children. A little hectic for those wanting a relaxing holiday. The only real improvement that should be addressed is methods of keeping food hotter.

Leisure Partner

8/10

Excellent

06 Aug 2019

Verified traveler

Layout, cleanliness, food, and helpfulness of the staff excellent. Evening entertainment was poor imo and only lasted 40 mins. No idea why it was located downstairs at peak season in a cramped room with few unobstructed views - stage hidden by structural columns when main stage upstairs outside unused. Poorly advertised. The best acts were put on outside early evening when many people still bathing or in the restaurant. The entertainment team did make a huge effort and some great individuals and everyone tried their best - a real collective and great team effort, but sadly it wasn't at the level i'd come to expect in content, choreography or performance.

Leisure Family