Name: Novotel Wollongong Northbeach
Address: 2-14 Cliff Road, North Wollongong, 2500, AU

10/10

Exceptional

28 Jul 2026

mark

Great staff , clean and very helpful. 100% recomend

10/10

Exceptional

15 Jul 2026

Branko

Great room and very helpful staff. Comfy beds.

Partner

10/10

Exceptional

10 Jul 2026

Toni

Room was pun not intended roomy, simple yet stylish bathroom, room was soundproof and the view was amazing. Staff were welcoming and checking in and out were efficient.

Self

6/10

Pleasant

02 Jul 2026

Sylvia Katica

All good, clean room great breakfast, car park isn’t included though, cost $65 a night as an extra cost which isn’t good as the rooms are quite expensive.

Partner

2/10

Poor

14 Jun 2026

Ali

This was a fraud booking. I contacted Expedia and the hotel. Expedia was great about it but the hotel did not care that my credit card had been scammed and refused to cancel the booking. I’ve had to raise a dispute with my bank so they can investigate the issue further. Zero compassion from Novotel staff

10/10

Exceptional

09 Jun 2026

yue

Clear room nice view friendly staffs

Friends_and_family Family

4/10

Poor

08 Jun 2026

Alexis

To say I was disappointed to pay top price for 3 nights accomodation only to have my family and I kept awake all Saturday and part Sunday night by a DJ who I’m assuming was associated with the hotel in a venue below. We were on level 9 and the music was ridiculously loud, I don’t recommend families stay or do proper research before booking on a weekend. Also, we booked as a family of 4 (2 adults and 2 children) with “breakfast included” only to be told that it covered 1 adult and had to pay an additional $40 for my husband to eat. When checking out, I wasn’t surprised that no-one at reception asked me how was our stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Kim

Great location close to beach and main harbour. Lots of variety with restaurants and bars on site. Cafes also close by. Staff were very helpful and service was excellent. Swimming pool and sauna were great. Parking was an additional $39 per day.

Partner

8/10

Excellent

31 May 2026

Anh Tuyet

We stayed here as a family of four for 2 nights. The location is absolutely fantastic—right across the road from the beach!

The rooms were surprisingly spacious and very clean, which we appreciated. However, the hotel itself is quite old and run down. For instance, the rooms are still using old TV screens rather than smart TVs (E.g no Netflix or Disney+ etc) and remote buttons were old and hard to press. They have also transitioned to an eco-friendly model to reduce single-use items, which is great in theory, but everything else feels like an extra fee.

We had to pay extra for Wi-Fi, and parking was quite expensive at $78 for the two nights (it feels like this should really be discounted for staying guests).

Overall, it was a pleasant stay because of the space and location, but it definitely needs some modernizing to match the price tag.

Family_with_children

10/10

Exceptional

31 May 2026

Suman

One of the best hotel with beautiful view. We loved it😍

Family_with_children

2/10

Poor

26 May 2026

Rubaiya

Old, dirty and unkept rooms. The rooms are shockingly dated. Our door was actively splintering at the bottom, and everything came with a layer of dust. The TV can't connect to the internet, and in the year 2026, they actually have the audacity to charge guests for Wi-Fi!

We were told the gym was closed at 8pm, but the welcome pack said the “Beachside Fitness” is open til 10pm. Disabling the keycard reader two hours before closing and making guests beg for entry is peak lazy management. Don't bother packing your swimmers unless you enjoy bathing in a biohazard. The pool is unheated and the bottom was completely covered in bird feces. Please avoid, especially if you have small children wanting to swim.

The gym is somehow worse. It's basically a sweltering sauna equipped with a violently shaking, broken pedestal fan that only blows air out the sides. The equipment is a lawsuit waiting to happen, featuring an old barbell with no locks for the weights!

The absolute peak of our stay was calling in room dinning to ask if they could warm some milk for my 2 year old. We were explicitly told it would \"take too long\" because they had a massive queue for a wedding. It takes exactly sixty seconds to microwave milk. It is great to know that once the hotel gets their big wedding payout, actual paying guests and their children become a complete inconvenience. If you're not part of a wedding party, don't expect basic hygiene, safe amenities, or a single minute of staff effort. Avoid!

Family_with_children

8/10

Excellent

24 May 2026

Morgan

Prior advice regarding hight limitations in parking and alternatives would have made stay better

Partner

10/10

Exceptional

18 May 2026

Elizabeth

Always a fantastic stay

Friends_and_family Family

6/10

Pleasant

17 May 2026

Victoria

On arrival we found out there was no foxtel and for the price we paid there should have been and 40 dollars a day for parking we thought was expensive, all staff were very friendly and helpful

Partner

10/10

Exceptional

14 May 2026

Shane

Awesome….clean great staff

Partner

6/10

Pleasant

04 May 2026

Sriharsha

Pros: Clean spacious rooms, great location. Cons: Unfriendly staff, and poor soundproofing.

8/10

Excellent

04 May 2026

Jennifer

The Novotel is lovely. Breakfast has a wide variety but is missing Decafe options

Partner

8/10

Excellent

29 Apr 2026

Rebecca

Would love to see a spa near the pool area and a little more variety at breakfast.

Family_with_children

10/10

Exceptional

27 Apr 2026

Andrew

Perfect view of the Ocean. Great location easy walk into town. Nicks seafood was delicious

10/10

Exceptional

26 Apr 2026

Rita

Good family destination
Across from the beach
Great service

Family_with_children

10/10

Exceptional

23 Apr 2026

Sam

The rooms were clean and large. The reception and cleaning staff were super helpful and friendly. Breakfast had so many delicious options. Its location and access to the beach front is absolutely incredible. Thank you Novotel. We will stay with you again.

6/10

Pleasant

23 Apr 2026

Rasel

Too expensive. Not much things in the room, had to pay for parking as well.

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Gaetana

Cannot fault the staff nor the cleanliness. However at every turn there is an extra charge on top of the room fee...parking, tea, fresh towels, a lemon slice. And buffet breakfast was not worth $42 per person. Absolute wrought by management and the Accor group.

Partner

10/10

Exceptional

19 Apr 2026

Leonard

Love coming to the Novotel for our weekend getaway’s, it has everything and is only a short walk to so much more.

Partner

10/10

Exceptional

18 Apr 2026

Margaret

Staff were polite, friendly and very helpful.
The room was serviced every day and the view from the balcony was stunning as we could see from the Escarpment to the beach.
Lots to choose from at breakfast, continually being replenished so no shortage of anything.

10/10

Exceptional

12 Apr 2026

DR JACQUELINE KIM

Amazing breakfast. Very fresh. Breakfast chefs were working overtime, they were amazing, didn’t stop ! Lovely start, super helpful and kind staff. Would definitely return

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Sandhya

Partially visible ocean view. Overall satisfied.

Family_with_children

10/10

Exceptional

05 Apr 2026

Sarah

beautiful beach view and wonderful hotel

Partner

10/10

Exceptional

04 Apr 2026

Ann-Maree

Our room had a lovely view, the chicken in Norths was dry tough and flavourless everything else was delicious.

10/10

Exceptional

04 Apr 2026

Christine

Nice buffet breakfast with beach view. Loddy is spacious and warm. Only 2 lifts up. Wait times during check in and check out were a little long. Nice outdoor heated pool. Room was great, no complaints. Friendly cockatoos visited our balcony upon arrival. Cant order room service after 10pm via the QR code, and they only had 2 things to order on the sleepwalker menu. All staff were lovely.

Partner

8/10

Excellent

02 Apr 2026

Andrew

Lovely view

Partner

4/10

Poor

29 Mar 2026

Tracy

I found it very expensive for what it was. Contacting the site was difficult and not even a bottle of fresh water to drink on arrival.

8/10

Excellent

27 Mar 2026

Elizabeth

Room was clean, view was lovely. The attitude of all except two of the staff was below hospitality standard. Lack of friendliness, interest in the guest, no bend over backwards approach. I have run many hospitality venues, from restaurants to having the directorship of an island resort in the Pacific and to me the only ingredient missing from your hotel is engagement with the guest, a smile, a how are you, an interest in the person in front of them. The only person I encountered who was truly hospitable was a young male barman.

Family

8/10

Excellent

17 Mar 2026

michael b

Side view of ocean but mainly a flat roof

Partner

10/10

Exceptional

17 Mar 2026

Peter

We were very impressed by the view from our room.
We very much enjoyed our short stay and will return in the very near future.

Partner

10/10

Exceptional

17 Mar 2026

Elizabeth

A very enjoyable stay.

The hotel is well located with great access to beaches, cafes and restaurants, and a short walk or free bus trip to Wollongong CBD.

The staff are friendly, helpful and efficient.

Fabulous outlook from my ocean facing room with balcony. The room was clean. spacious and comfortable. Breakfast was also good.

The only negative is the onsite parking charges! Plenty of street parking available close by.

Self

10/10

Exceptional

16 Mar 2026

Meegan

Excellent location, easy check in, helpful staff.

Partner

4/10

Poor

16 Mar 2026

Kathy

My husband and I have been staying at Novotel north beach for over 25 years and I have never had a more disappointing stay.
Everything from the check in to the price of parking, the breakfast, to the filthy glass on the balcony, the entrance steps alone are putrid. I request late check out at 12 and at 11 two women bash on my door asking when I am leaving... at 12 as requested!
I think the current GM is doing a horrible job, the past two GM's, Walter and Steve kept it beautiful and treated the guests with care and kindness, made you feel special but nothing is the same as it was, Novotel is nothing special anymore.
I think it's time for us to find a new place to stay in the gong!

Partner

8/10

Excellent

12 Mar 2026

Tanya

The view was more roof top than beach, but you can see the beach from the room.
Great comfy bed. Fantastic shower. Restaurant and bar staff we all lovely.

Outdoor terrace area had a lot of cockroaches running around and the carpet in the hallways smelt pretty musty.

Disappointed that parking wasn’t included considering how expensive the room was. We had to park a couple of blocks away and it was absolutely pouring with rain.

Walkway around driveway/reception entry extremely slippery when wet.

Partner

8/10

Excellent

12 Mar 2026

Hernan

The view was obtructed by a roof.
For the price we were charged, we believe the place should be in better condition.
The quality of the mattress was below standards.
However, the staff was superfriendly!

Business Partner

10/10

Exceptional

10 Mar 2026

Garth

Excellent hotel all around, good food, great service, clean and comfy room.

Partner

10/10

Exceptional

08 Mar 2026

Peter

Yes and yes.

Partner

10/10

Exceptional

05 Mar 2026

Katie

Clean room, friendly staff. Well appointed.

Partner

10/10

Exceptional

01 Mar 2026

Richard

Nice hotel, rooms clean although a little dated

Partner

10/10

Exceptional

01 Mar 2026

William

Beautiful view from the corner suite!

6/10

Pleasant

27 Feb 2026

laurise

Room was average

Family

10/10

Exceptional

25 Feb 2026

Leah

We enjoyed our return stay at Novotel. As always, the staff were very friendly and helpful, the room was spotless and we had a beautiful view from the lounge and balcony.
In-room dining was easy to order online and tasted delicious and breakfast was relaxed with plenty of choice to choose from.

Partner

10/10

Exceptional

23 Feb 2026

Peter

I

8/10

Excellent

22 Feb 2026

Alexandra

Easy check in, especially considering we booked about 30 min before check in. Lovely pool and great beach access. Room was clean, aircon worked beautifully.

8/10

Excellent

22 Feb 2026

HASNAFIAH

Room was spacious and clean.

Leisure Family_with_children

8/10

Excellent

17 Feb 2026

Joy

Generally, room service, well done!

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Cara

Easy check in. Clean.
Excellent location

Business

8/10

Excellent

10 Feb 2026

Michael

Room clean staff friendly main bar great with good music. Eat in restaurant Saturday night and had a great meal with very friendly waiters

Leisure Partner

10/10

Exceptional

09 Feb 2026

Feri

Great quality hotel with a very clean and comfortable room. The reception staff were extremely helpful and welcoming from check-in. The room was spotless, amenities were good quality, and everything felt well maintained. Breakfast was enjoyable with good food and, most importantly, great coffee. Overall a very pleasant stay and I would happily return.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Susan and Finbarr

Nice clean room, great view, lovely staff, comfy beds and good breakfast

8/10

Excellent

04 Feb 2026

Timothy

Room was great. Facilities were OK and F&D surprisingly pricey

Leisure Partner

4/10

Poor

03 Feb 2026

KA CHUNG

The extra blanket in the store room was not clean. I used it after irritating by dust mite bites.
And no soap and shampoo in the swimming pool toilet.

Leisure Family

6/10

Pleasant

02 Feb 2026

Chunxiao

Nice hotel, no free parking, no free WIFI

10/10

Exceptional

02 Feb 2026

Vineel

Room was spotless, staff was very accommodating

Leisure Partner

6/10

Pleasant

01 Feb 2026

Victoria

The hotel is across the road from the beach, but could not see it from our room which was basic, modern and clean, but not worth the money.
We asked for fresh towels, but never received them.
There were 4 people in the room,but only 2 glasses
Check in was easy.

Friends_and_family Family

2/10

Poor

01 Feb 2026

Vikas

Absolutely Pathetic, booked room with two queen beds but was given single and then provided sofa paid. Paid extra but no refund available for the difference. No apologies just told they dont have room available for my category even though I booked it! I have stayed here many times and yet very unhelpful reception staff. Also, breakfast is no way never what it used to be.

Business

6/10

Pleasant

31 Jan 2026

Dalia

Location was perfect. Easy quick check in, room was clean, comfortable soft bed, the bathroom was old with stained bath and basin, floor tiles were dated and found hair from previous guests. Used the heated pool at night, it wasn’t that clean, a greasy layer was floating on top of the pool. In my opinion the hotel deserves a 3* however the buffet breakfast was very poor. Too many guests for the amount of food served. I literally couldn’t find any eggs, also no pastries, most of the plates were empty and for a long time. People were looking for places to sit. It was 8am on a Saturday the restaurant was full. Will I visit again maybe but for sure I won’t purchase breakfast included.

Leisure

10/10

Exceptional

30 Jan 2026

Ali

-

Leisure Family

6/10

Pleasant

28 Jan 2026

Harpreet

Room condition was

10/10

Exceptional

25 Jan 2026

Alicia

Friendly staff, nice breakfast, clean rooms with great ocean views

Leisure Partner

6/10

Pleasant

25 Jan 2026

Irena

Staff were courteous and faculties are kept clean though a bit dated. We appreciated having beds made every day and all supplies topped up as needed.

The room could use an update to smart TVs.

Buffet breakfast spread was decent but the dinner a la carte menu was overpriced for the choices and portions.

We were unfortunate to have a very noisy and inconsiderate neighbours so we barely slept last two nights with their yelling at each other, kids screaming and doors slamming well past 2am. The hotel security promptly addressed them after we reported the issue to the hotel reception on the second night which helped a bit.

All staff were lovely and attentive.

Business_and_leisure Family

10/10

Exceptional

24 Jan 2026

Yodit

Very clean and tidy room.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Michael

Great location, clean and friendly staff

Leisure Family

6/10

Pleasant

21 Jan 2026

ivoun

The room was ok but there was spider wondering around on sealing and we have to ask for shower cap and other bathroom toiletries

Leisure Friends

8/10

Excellent

18 Jan 2026

Jenny

Everything was excellent just abit disappointed with parking, parking numbers should allocate to novel customers as our car was abit high won’t fit in the parking area, it isn’t safe to park outside since we had portable refrigerators etc in the back of our Ute.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Hi

The reception ladies and the cleaning lass were very helpful and accommodating to my requests.

There were however, cobwebs on the windows overlooking the flat roof.

Self

6/10

Pleasant

16 Jan 2026

Sandra

Great location…
Pool needs to be heated
Charged for egg omelette and coffees this should be part of our free breakfast deal as per all hotels I have stayed at before.
Breakfast chief was rude not wanting to make a soft boiled egg - she was too stressed to help and dismissed us

Leisure Family

10/10

Exceptional

15 Jan 2026

Matthew

Large rooms, great location and fun bar area/pool. Staff were also terrific!

Leisure Family

10/10

Exceptional

14 Jan 2026

Bruno

Great staff. Crew at the bar should clean outside tables faster as pigeons are flying in on tables as soon as guests leave them.

Leisure Partner

6/10

Pleasant

12 Jan 2026

Catherine

The location and parking was fantastic however unfortunately it was missed on our booking that my 2 year old was travelling with us, I had asked for a room with a fold out bed which it had, however housekeeping hadn’t set it up and no spare sheets were in the room, by the time we got to our room at 9pm it was too late to have someone come up as my toddler was all but asleep.
Air conditioning also needs attention, granted it was the middle of a heat wave however the room stayed hot and stuffy all night making sleep very difficult and uncomfortable.
For the price I don’t know if the stay was worth it

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Norberto

They put us on 5th floor and the view from the room was the roof

6/10

Pleasant

11 Jan 2026

Annette

Room smelt damp. When we arrived there as a large wet patch outside the bathroom. The fan in the bathroom did not seem to work. The button to flush the toilet was broken as was the light above one of the beds. Despite staff looking at the tv, we were not able to purchase any movies.
Carpet in common areas needs to be dry cleaned or updated as it was quite dirty and stained. Pool is too small for such a large hotel. Pool area, north bar and reception need more staff on in busy periods to tidy or serve.

Leisure Family

10/10

Exceptional

10 Jan 2026

Artie

Everything was fantastic. Loved our beach view room. Staff were exemplary and the hotel was clean and spacious. Will definitely come back again.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Timothy

Staff consistently excellent, perfect location.

Leisure Family

8/10

Excellent

10 Jan 2026

Edita

Clean room and perfect location

Leisure Family

8/10

Excellent

10 Jan 2026

Freda

The house keeping lady on level 9, was a beautiful woman , always with a smile ‘ went above & beyond her league. Didn’t catch her name but would like to say thank you for making our stay extra welcoming

Leisure Family

10/10

Exceptional

09 Jan 2026

Adam

Danielle room services/cleaner on level 8 . She was extremely amazing . Her services was excellent. Her smile was exceptional lovely. The way she talks too my kids was so friendly.

Charlotte the girl on the front receptionist was extraordinary. Her service was top notch . Her smile and welcoming and departing was the best ever .

Dora the desk relation . Her service and information regarding the hotel and surrounding was so amazing that mostly the only reason why i would return to the hotel . She was so friendly and so so great with my kid . She was full of laughter and smiles . My kid was saying i cant wait to go back and visit dora . Well done...

As for the hotel itself. Was spot on. Family friendly . Clean room . Room service was prefect . Managment really do care . Its just a matter of feed back for them to fix any issues. .

Bars and restaurants has amazing drinks and food
. Service was amazing .

Beach . Lol was so beautiful . Beware of rocks lol. But it was amazing. Life guards were on the watch out. Well done guys.

Leisure Family

10/10

Exceptional

09 Jan 2026

Christine

We loved the pool and being close to the beach. We had an ocean view room but would have loved a balcony room.

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

Paul

staff were very good and room conditions were good too. The amenities within the room were excellent especially the size of the fridge. Unfortunately the neighbours were very noisey and especially after they starting feeding the birds.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Tiziana

We were very happy with the look of the room when we first entered however down the track we realise that the shower was difficult to get to rite (regarding the temperature & flow) and made a terrible noise the whole time we used it; further to that we found the bed extremely uncomfortable. We are literally sank into the bed and it felt like a water bed ..way too soft to be comfortable. When we asked for a small extension to the leaving time we were refused. So all in all; our experience was not exceptional but I would write it as average.

Leisure Partner

8/10

Excellent

06 Jan 2026

Staci

Breeze was cool most days so opening the balcony doors was sufficient to cool the room. Great views. Breakfast is excellent. Dinner meal we had at the hotel was average, but there are several restaurants close by. Lots of families with young children, but our room was quiet.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Pulak

Room 513 had presence of mould in bathroom and living room, and in room 519, the AC didn’t work and made a lot of noise at night.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Somasekhar

We had a slight beach view room with view of city. Clean and nice place to stay.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Olivia

Great location, and helpfully staff, but uncomfortable beds, and mirco expenses ie internet is an extra fee, no included movie services

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Helen

Rom was clean, staff friendly.
Great to have extra towels provided for pool, beach

Leisure Family_with_children

2/10

Poor

04 Jan 2026

james

gym smelly, $39 parking per night

Leisure Friends

10/10

Exceptional

03 Jan 2026

Margarita

Most comfortable stay

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Peter

Great beach getaway at nice hotel

Leisure Partner

10/10

Exceptional

01 Jan 2026

Samantha

The service! We missed housekeeping

10/10

Exceptional

31 Dec 2025

Oswald

We loved our stay at the hotel! The views from our room were breathtaking and the rooms were soundproof and clean. Loved how close the hotel is to the beach and dining options.

Leisure Family

8/10

Excellent

31 Dec 2025

Katherine

Staff really friendly, beds are very very soft, some things could do with repairs eg the cupboard the fridge was in was water damaged so didnt shut properly. But would stay again.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Dylan

Great location great facilities. One thing they could add is milkshakes and pizza. 😉

2/10

Poor

30 Dec 2025

Haoxuan

Very bad accommodation

Leisure Family

6/10

Pleasant

29 Dec 2025

Aimee

The room was spacious and had a lovely view, the big downside was the connecting door which had no sound proofing which meant we could hear the family next door very loudly. One of the nights there was a crying child all night.

Leisure Partner

10/10

Exceptional

29 Dec 2025

John

Everything was really great

Leisure Family