Grand Palladium White Island Resort & Spa

Spain , Ibiza
Sant Jordi Ses Salines/Ibiza, CARRETERA PLAYA D'EN BOSSA, S/N
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100 reviews shown

8/10

Excellent

29 Oct 2025

Tawanda

Staff was very accommodating. The only reservation I had was the food. There was an abundance of food, however the temperature was room temperature where it should have been hot.

10/10

Exceptional

22 Oct 2025

Nayereh

Very beautiful place close to the club and GHANE he make a nice cocktail for me at the bar thank you for all management everything was good

8/10

Excellent

19 Oct 2025

Veron

Very convenient and safe stay. Staff were great at anticipating needs.

Leisure Partner

2/10

Poor

13 Oct 2025

Stephen

I would like a full refund for my recent stay. The flooding meant we have become ill, we missed all 4 events we had booked in Ibiza as we couldn’t leave the hotel, the food that was on offer was awful due to the fresh food not being made to order. The entire trip was ruined due to the flooding, you should have cancelled our trip before we flew out knowing this would happen again.

Leisure Partner

2/10

Poor

04 Oct 2025

Nikesha

The day after arrival, it was a severe rain storm that flooded the property.. Staff was not prepared, supportive to the Guest

6/10

Pleasant

26 Sep 2025

Vivek

The property is old and not the best in the area

Leisure Partner

6/10

Pleasant

24 Sep 2025

Paul

Rooms need updating, rust and wear and tear damage throughout, leaking toliets, not 5 star standard, fridges are small and limited drinks which are free however the canned water leaves an interesting taste in your mouth. while you can fight over the one can of coke daily!

Outside areas need maintenance, general jobs around the walls, grass/plants lighting and the block pavement, so many are loose and trip hazards, a weekly check would highlight the issues and have them sorted in no time.

When it comes to noise, at no stage do they tell you that there is constant flow of aircraft directly overhead, Rooms are not sound proofed, so no need to set your alarm clock as 0630 onwards flights are in and outbound, and don't worry about the evening as flights carry on through the night!!

Pool noise is okay, some days they have an in-house DJ which were good.

Pool side is fun as it's either British or Germans putting their towels out before sunrise to secure their spots. potential for a new reality show \"fastest towels in Ibiza\"

Beach is located very close, however the hotel does not have a referral or discount program with the three beach bars so you will pay full price unless you take hotel towels to the beach with you.

All you can eat buffer, several stations, fair amount of food is cooked fresh that day, however not 5 star and some dishes will not make your taste buds jump for joy.

Business_and_leisure Family_with_children

6/10

Pleasant

06 Sep 2025

Eduardo

Did not like my stay here. Hotel is run poorly, the staff isn’t friendly, the housekeeper was lazy, the showers water pressure is awful, there was even a night where all phones were down at night. It’s in a great location if you’re going clubbing, but I don’t recommend this hotel at all.

Leisure Partner

10/10

Exceptional

02 Sep 2025

brett

Great location, near the airport and easy walking into playa Bossa. Third stay at the property now, the jacuzzi room was amazing.

Leisure Partner

8/10

Excellent

01 Sep 2025

Edna M Bullon

The room was clean, staff was very helpful, short walk to the beach. The only thing I didn't like was how we didn't have access to all the restaurants, pools, or bars on the property.

Leisure Friends

8/10

Excellent

28 Aug 2025

Simon

Great all inclusive hotel - appeals to families and young clubbers with some big clubs nearby. Has a fun vibe with live dj’s by the pool, lots of loungers, right by the beach or a €14 taxi to Old Town…. Perfect getaway

Leisure Family

8/10

Excellent

23 Aug 2025

Natalia

Front desk staff very friendly and accommodating. Some bartenders were very friendly but most were not. Location very convenient.

Leisure Friends

10/10

Exceptional

28 Jul 2025

Christian

Staff

Leisure Family

10/10

Exceptional

27 Jul 2025

Jose

Incredible totally worth it

Leisure Friends

6/10

Pleasant

22 Jul 2025

Danielle

The hotel is nice, but it’s disappointing that nothing on the description of the hotel advises you that you’ve now split with next door and we can’t use those facilities.

It should also tell you that drinks are chargeable after 1am

The biggest let down is the restaurant and food, pretty much the same thing every day, unappetising, and the service is incredibly slow.
I wouldn’t consider this a 5 star hotel.

Leisure Friends

10/10

Exceptional

17 Jul 2025

Marcia

Service was wonderful. Very satisfied. Will consider staying there again.

Leisure Family

10/10

Exceptional

11 Jul 2025

aleksander

Loved it!

8/10

Excellent

02 Jul 2025

Stephanie

Excellent location close to beach and clubs, drinks were great but food is somewhat limited

Leisure Family

10/10

Exceptional

31 May 2025

Andrea

Great place to stay in Ibiza!

10/10

Exceptional

30 May 2025

David

Nice and chilled but close to the nightlife

8/10

Excellent

14 May 2025

Fernando Rodríguez

The people where nice and overall had a good experience the things that would make this stand out and excellent is more than anything the attention to the client is lacking compared to other resorts I’ve been too.

Leisure Family

2/10

Poor

04 May 2025

Lauryn

Leisure Self

6/10

Pleasant

18 Apr 2025

Laura

Lovely hotel. Not a 5 star, maybe just about a 4. Stay could have been better. We went in shoulder season (late April) so you expect some amenities to be reduced however the hotel was extremely busy - too busy for the reduced amenities.

Pros
- clean modern facilities
- fantastic staff
- easy to get to right by the airport
- quality of food / drink
- kids club staff and mini disco / show

Cons
- check in experience, queued 1 hour to ‘check on’ even though had done this on line. And then Had to queue a further 1hr 15min to collect the room key later in the day.
- queues generally - queued to get into buffet at most meal times due to lack of space (assume as other food options weren’t available)
- kids club minis (our daughter was 4) was regularly at capacity. Kids club is small - and covers both hotels so can imagine at high season it’s full a lot. Facilities are basic.
- coffee at breakfast - only had the 3in1 available so sugary powered coffee. Tip - get better coffee from the bar and carry in!
- lack of pool towels - regularly didn’t have towels, ‘come back in 30mins’
- they tell you to download the app - very useful - but the app talks about facilities across both hotels and implies you can use them all. But you can’t. You won’t get served in all bars. Eg; the outdoor sports bar at the other hotel if you’re staying at the palace. I get it - but don’t advertise you can.

We like the brand, just a few things that could make a huge difference.

Leisure Family_with_children

8/10

Excellent

10 Apr 2025

Pradyut

Property was ok , only issue was bathroom was mouldy and smelly :( which not what I expected, staying second time with hotel. I requested for water as they missed refilling the mini bar and the guy who brought in the water cans was very rude . Other then this staff is friendly and overall experience was good.

Leisure Family_with_children

6/10

Pleasant

29 Oct 2024

Michael

Everything was great except the hotel closed one of the restaurants in the evening meaning there were 1.5 hour waits to get dinner…. Very disappointing considering it’s a 5 star hotel!

Family

8/10

Excellent

27 Oct 2024

Charles

Wonderful property and everyone was very friendly and helpful. Very close to the airport about 5 min uber. Uber easily accessible. Drinks were very good and the food was exceptional for being an all inclusive

Leisure Partner

10/10

Exceptional

19 Oct 2024

ara

No soap/ shampoo in the shower fist night

Leisure Family

10/10

Exceptional

10 Oct 2024

Roland

Exceeded my expectations

Hotel is well positioned, great tasting drinks and food, very friendly staff this hotel has a lovely atmosphere. I will definitely be coming back, it gets a thumbs up from me and my beautiful wife

Partner

6/10

Pleasant

01 Oct 2024

Brooklyn

To start, this was suppose to be a 5 star resort and it is definitely not 5 star. This is why I am giving a lower rating. The rooms are VERY NOISY. The walls are paper thin and they have a 2 inch gap under the door. You hear everything and all the people partying, talking and yelling all hours of the night. This was the worst part and why we wouldn’t stay again. The sports bar doesn’t have very good options of food, it is hot dogs, nachos and hummus for the most part.

Everything is was good!

10/10

Exceptional

30 Sep 2024

Sandra

I had a great time here with my family. We had adjoining rooms right across the pool. Great location close to everything. Loved walking the beach in the morning. All inclusive was amazing, food and drinks were great! Wish they had a little bit more entertainment going on like live music and dancing. Tubs were a bit to tall for this 4’10 girl lol

Leisure Family

10/10

Exceptional

30 Sep 2024

Nathan

Wonderful place would highly recommend.

Leisure Partner

4/10

Poor

27 Sep 2024

IONA

On the first night two of my friend’s rooms were completely ransacked (conjoining rooms) while we were out. Suitcases were emptied, clothes were everywhere, the safe was broken into. And the hotel refused to check the cameras or do anything about it. Also asked us are we sure we didn’t do it ourselves. All they did was switch their room. A Louis Vuitton bracelet went missing from our room and also nothing was done about that. If you stay here please have some type of process for your valuables. The staff entered our room EVERY day without an OK. They literally knock and unlock, regardless if you tell them to wait or give you a minute. There were multiple times when they entered and we were naked, sleeping, or the DND sign was on the door knob. No privacy. Very uncomfortable. Knock and wait for a response, don’t just enter every time. Other than that the food and dining options are good, catching cabs around town was easy, and the facilities were clean. But never again.

Leisure Friends

8/10

Excellent

16 Sep 2024

Hefence

The experience wasgreat and we enjoyed our stay.

Leisure Family

8/10

Excellent

21 Aug 2024

Katy Elizabeth

I had a good holiday here with friends. There is a fantastic variety of food to choose from at the buffet, catering really well for adults and child. My only niggle was that the breakfast glasses weren’t particularly clean and the shower head in my room wouldn’t stay up so had to hold it to wash.
Other than this it was great

Leisure Friends

6/10

Pleasant

16 Aug 2024

Laura Marie

There was nothing that was terribly bad, it was just very average and a bit disappointing for the price.

Rooms were average; the balcony overlooked a gravel rooftop. Pull out sofa bed was uncomfortable.
Minibar contained a few cans of soft drink and water and one packet of almonds.
Quite often there was a sewerage smell in the bathroom, metal trims around bath jets were falling off. Shampoo/handwash containers all had old labels that were looking worse for wear. Hallways had old dirty looking carpets, stairwells were a bit grubby.
Rooms are poorly sound insulated so you’re able to hear other people’s alarms going off in the morning/ children crying etc.

Food in the buffet was fine.
Around the pool area the cocktails/mocktails could have been better. All pre mixed, no fresh ingredients etc.
Staff in the buffet restaurant and bars were friendly and helpful.
Reception staff seemed less friendly / forthcoming with help.
No assistance was offered to take our suitcases to our room. This was difficult as there are some stairs before you can access the lift.

I had hoped it would be of a higher standard all round.

Leisure Family_with_children

2/10

Poor

15 Aug 2024

Samaneh

Never want to wish this hell of the hotel on anyon

Horrible food, drinks and filthy environment. Staff are not cooperative and overwhelmed. Too many people all at once

Friends_and_family Family

2/10

Poor

11 Aug 2024

Samaneh

Never want to wish this hell of the hotel on anyon

Oh boy. Terrifying does not describe this property. First off if you have paid in full before checking your room, you are trapped in jail. They keep you hostage or you have to forget about your money. All inclusive means you eat at the buffet because the other three restaurants are always booked two weeks in advance or at least that’s what I was told. Dirty, boring food and drinks. Every staff just touches the food without wearing a glove. I saw the server picking up the bread off the floor and putting it back in the basket . So close to the airport you hear every take off and can just walk to the runway. No entertainment you want to listen to. Feels like a family backyard get together. Busy as hell and dirty pools. I have ear and eye infections right after the pool. I had no AC for two full days in my room and technician came and said he can’t fix it. I left my room on the day of check out at 8 in the morning even though my flight wasn’t til2:30 because I couldn’t handle 105 degrees on my room. Management is at the level where you feel like a child being punished by them. I wouldn’t recommend this place for anyone unless you are not well traveled and it’s your first time traveling abroad or all totally coming from a different planet. Two stars is more than enough for this property which isn’t cheap at all.

Friends_and_family Family

2/10

Poor

11 Aug 2024

Semira

Never again!

Leisure Family

6/10

Pleasant

07 Aug 2024

Haissam

This property is not a 5 star, it is more 3 star. We stayed for 6 nights. For the amount of money I paid I expected better rooms and better quality of bedding and better overall facilities and ameneties. The hallways were carpet and not vacuumed or cleaned on our walk to our room. The food at the buffet was decent. Good selection and good service. It didn't blow us away though. The main resort was already built in one section and the section we stayed in was later built and added. As a result it was really far to walk to the ameneties. There was a big bridge and lots of waking. However, we later realized it wasn't even worth the walk. The spa was disappointing, again it was more 3 star as well as the nightly shows. The were very basic and dodgy. We left the resort every night bc there wasn't decent entertainment. My kids wanted to play basketball in the courts but they didn't have balls!! The tennis rackets were sticky. The resort is on bossa beach. It was a very nice beach however, the hotel didn't have a private section. So it was a public beach and you had to open the gate to get to it. The pools were very over crowded. We didn't even use the pool and spent more time on the beach. The resort was lively with good ambience and a good mix of people, however, for the money we paid, this was not a 5 star resort. The amenties are not up to par. For example the bathrooms in the lobby didn't have soap and the bin required you to lift the top.Overall it was fine,not great

Leisure Family

10/10

Exceptional

06 Aug 2024

Mike

Perfect for a family holiday

Leisure

8/10

Excellent

06 Aug 2024

Kylie

The hotel was great. The only faults are the quality of food is very average and Very hard to book into any of the al a carte restaurants. We tried to book for our group on the day of arrival and were told everything was booked out for next 6 days so we only had the buffet option. We ended up showing up to one of the restaurants to try our luck one of the nights and the restaurant was empty so we got a table. But very frustrating that we couldn’t book. Same goes with the pool chairs. Everyone gets down early and puts their towel down then takes off for the day. Then to return in the afternoon to use the chairs they saved. Meanwhile people that are wanting to use the pool can’t get a chair.
The drinks are either very sweet or real bottom shelf bad tasting alcohol. Makes it hard to drink the all day package.

Leisure Friends

10/10

Exceptional

23 Jul 2024

JAE

Great all inclusive resort!

Leisure Family_with_children

8/10

Excellent

16 Jul 2024

Jonathan

Good value property with all inclusive. Comfortable amenities and dining options. However, staff very young and not trained well with hospitality especially if you’re paying the price they charge per night. Service staff doesn’t clean rooms or dining areas promptly and very lax attitude. Kids around the facility were a bit chaotic. Good selection of food and drinks. 5 minute taxi to Ushuaïa and beach behind the property when you walk out. Guests hold beach chairs all day and staff doesn’t walk around to enforce use of the chairs.

Business_and_leisure Partner

10/10

Exceptional

14 Jul 2024

Dawn

Very good

Leisure Family

10/10

Exceptional

08 Jul 2024

Koby

Great place, would definitely come back!

Leisure

2/10

Poor

06 Jul 2024

Jaime

Horrible .. This is a 3 star hotel at its best. Staff were unhelpful, food uneatable , dirty rooms and loud annoying people everywhere .. It wasn’t cheap either 800 euro a night. We had no water in our room and was told the bar has no water . Called room service and they never showed just didn’t turn up my kids had no water all night .. this place is so low brow bogan

8/10

Excellent

19 Jun 2024

Verified traveler

Very good experience

I recently stayed at this hotel and had a wonderful experience overall. The food, in particular, is amazing. However, while the hotel offers many great amenities and services, it feels more like a 4-star rather than a 5-star establishment. The decor and some of the facilities could use a bit of an update to match the high standards expected of a 5-star rating. Despite this, it’s still a fantastic place to stay, and I would definitely recommend it.

10/10

Exceptional

15 Jun 2024

Anthony

Every thing was amazing

6/10

Pleasant

10 Jun 2024

Verified traveler

Not a 5 star

The hotel is nice, but the White Island side that we chose to stay on due to wanting a sea view room is not as nice as the White Place side of the hotel. The staff are very busy as it is such a large hotel and so the service suffers. The 'all inclusive' drinks are of poor quality and it can be difficult to get served. The entertainment is average. Not good enough for a 5 star hotel. We were not even asked at check out if we had had a nice stay. And the sea view room that we had booked had a view obscured by a storage facility which when we went to discuss with reception we were offered a £300 per night upgrade...no thank you! Just purely a money making place.

Partner

10/10

Exceptional

07 Jun 2024

Arbisa

Everything you could need is on site, super friendly staff

Leisure Family

10/10

Exceptional

07 Jun 2024

cristian

They are so nice, the property it’s very clean and the food is good

Leisure Family

8/10

Excellent

03 Jun 2024

Arantza

The food of the buffet was not too great. And for the menu restaurants you needed a reservation, and was usually full. We could just make one 2 days in advance. Other than that, staff was very kind and helpful, the rooms were spacious and clean, very quiet and with comfy beds, many choices of pools and the beach was very pretty. Again, staff was amazing!

Leisure Friends

10/10

Exceptional

30 May 2024

John Gerrard

We were able to share facilities at the Palladium White Sands bay hotel and dined in many different restaurants on the complex. All food was exceptional and the staff from the front desk to the catering teams were superb.

Leisure Family

10/10

Exceptional

27 May 2024

Katja

Leisure Friends

10/10

Exceptional

11 May 2024

Lucy

This hotel was nice. The only issue I encountered was the food variety. After hours, they only serve burgers, hotdogs, and basically unhealthy food.

The lobby bar staff was phenomenal. They protected my daughter from an older potential predator. They were friendly and very professional.

Leisure Family

2/10

Poor

10 May 2024

James

Terrible not 5 star

Terrible experience. Not 5 star anymore.

Before I start I want to express that I have stayed at this hotel twice before with my partner and then my family.

This time I decided to bring my business partners which was a mistake.

So what went wrong?

The reservation made through hotels.com was 3 nights and on each room we specifically selected the drop down for twin beds as we were travelling as 4 men all married. Both rooms checked in arrived at rooms to find 1 kind bed in each. It took 3 requests over 24 hours to finally get the beds changed. Communication is terrible in the hotel.

First day we showered in the morning but there was an empty shampoo and shower gel bottle in the shower connected to wall. We informed house keeping. Day 1 afternoon still empty, day 1 evening still empty, day 2 morning still empty.

I came back to room for 2/3 minutes to change into swimming shorts and was rudely told by the cleaner at room 8208 that I needed to leave now and not come back for 5 minutes. Myself and my colleague were pretty appalled by the comments. Not the level of service for 5 star.

Toilet facilities in public areas, sinks not working, locks on cubicles not working.

It really does feel like the hotels standards have really fallen down since my last visit 2 years ago. Who ever the manager is of the hotel he needs to fix fast!

I will however say service staff in bars and restaurant was fantastic.

I won’t be back and I won’t be recommending to family and friends.

Business

10/10

Exceptional

26 Apr 2024

Niss

Thank you for everything

10/10

Exceptional

18 Apr 2024

Gabriel

Perfect stay with lovely staff. The food was really great…

Leisure Family_with_children

10/10

Exceptional

15 Apr 2024

James

Lovely break with the family..service was exceptional. Highly recommend

Friends_and_family Family

10/10

Exceptional

07 Dec 2023

Dina

Staff are amazing at front desk and at the dining venues, property needs a bit of a lift up .

Leisure Partner

8/10

Excellent

05 Nov 2023

Barbara

Lovely resort. We were staying at the end of season so some amenities were no longer available. Food was excellent! Not able to dine at a la carte restaurants as they were fully booked.

10/10

Exceptional

28 Oct 2023

Donna

This is a beautiful property and only 5 mins from the airport. The staff was friendly and helpful. The food at the buffet was incredible! We loved the sports bar too..get the chicken eings! The pools and beach were beautiful!

Leisure Friends

10/10

Exceptional

24 Oct 2023

Verified traveler

Excellent hotel, we loved everything. We will be back.....depending on price!

Friends_and_family Family

8/10

Excellent

12 Oct 2023

michael

I did not like having to pay for premium liquor and a premium for more expensive entrees on the menu
Staff basically did good job majority of the time
The restaurant staff were not as attentive as other resorts I’ve been too

Leisure Partner

8/10

Excellent

04 Oct 2023

AMIN

A real 4 star experience

This is a 4 star establishment, and gets a 4 star from me to match it.

We were told we can dine at one of 4 Ala Carte restaurants, but they were all fully booked at our arrival, all but one! We arrived to two single beds, and had to call a bunch of times to have this fixed, the drink selection at open bars is limited, there is no servers to come to your sun-bed to take your orders or bring your drinks, and the pool's water is just too cold.

Beyond these, the rest was ok. It was our intention to have a good time here at this resort, and so we did! But nothing exceeded any of our expectations. Things are either ok (which is wonderful!) or a little sub-par.

Partner

4/10

Poor

03 Oct 2023

Clare

Staff stole from my purse kept in a cupboard in my room and when reported no action was taken, only defensiveness and dismissal. No feedback received on any investigation, it wouldn’t have been difficult for them to identify who had entered during the timeline and I was left to feel that it was my fault for not putting it in the safe. Otherwise this is a nice hotel, so a very sad ending to my stay here and I would not recommend this hotel as a result as they can’t be trusted to make you feel safe.

Leisure Self

10/10

Exceptional

02 Oct 2023

Omar

Staff is A on service

Leisure Partner

10/10

Exceptional

02 Oct 2023

Romeo

Amazing staff

Business_and_leisure Friends

10/10

Exceptional

28 Sep 2023

ALBA

Was great as always…

8/10

Excellent

27 Sep 2023

Dana

The resort is amazing! Food is delicious and always available. Reservations for the restaurants were hard to make and we were told they were fully booked almost every night. When we did have reservations, we had issues with restaurant staff saying we didn’t really have reservations. The restaurants looked empty most nights so not sure why they made things so difficult. Staff could improve on customer service skills. We didn’t get to experience all the restaurants. The pools are amazing. There is no beach for this resort. They do not have a beach, you have to pay to rent chairs in front of the hotel. We were not aware of that.

Leisure Family

10/10

Exceptional

11 Sep 2023

Daniel

Great place

Leisure Friends

10/10

Exceptional

19 Aug 2023

david

Thank you María Jose Moreno good job

Leisure Family

10/10

Exceptional

14 Aug 2023

Verified traveler

Grand weekend break

it was magical..i have to be back there asap.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2023

Justin

Great resort, room was a little small but very nice. Buffet was excellent and never too crowded. The buffet at the palace a tiny bit better but almost the same. Only complaint is absolutely no chairs/umbrellas available if you don't get there super early.

Leisure Partner

10/10

Exceptional

03 Aug 2023

Mandi

Loved it, had a great time and the staff was so friendly and nice

Leisure Friends

8/10

Excellent

01 Aug 2023

Lubomir

It´s quite a big hotel resort so you need to walk a but more, staff was friendly and helpfull, we used a service of kids club and our child was satisfied. The quality of all inclusive coctails is not very high, but you would find something to drink all the time. There was a lot of meals to be chosen in restaurants provided buffet and in good quality. Sunbeds close to swimmingpools are often “reserved” by the guests. The resort is close to the airport and when airplanes take off towards north east, there is a lot of noise from them. Fortunately, the airplanes are not flying over the hotel, it was not so bad.

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Matheus

Amazing stay. All inclusive and super helpful and polite staff. 10 min walk from Ushuaïa and Hï.

Leisure Friends

10/10

Exceptional

30 Jul 2023

Patrick

Buffett was great

10/10

Exceptional

20 Jul 2023

Steve

A hotel that represents all that is good with all

A great all-inclusive with the use of two hotel facilities, including three pools, two buffets and three specific restaurants. The hotel manages to be able to cater to families and also groups of young people staying at the hotel because of its proximity to the big nightclubs. Only real downside is the planes constantly taking off and the noise from the planes

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

Patrik

Over all great resort.

Leisure Family

8/10

Excellent

18 Jul 2023

Franklin

Pools were nice but entertainment was lacking. Rooms were dated and bathrooms smelled of urine. They had old dirty carpet on hallways and with no AC in hallways it smelled. Beach was beautiful and easily accessible but other than that they need a lot of work.

Leisure Partner

6/10

Pleasant

12 Jul 2023

Liayne

The rooms are dated, the bathrooms are small and uncomfortable with not enough lighting. The room is small for a family of four, the sofa bed was very uncomfortable. The food variety at the buffet was good. There is not service at the beach, and you have to pay for the hamacas and umbrella.

Leisure Family

8/10

Excellent

04 Jul 2023

Georgia

Waitstaff at restaurant was attentive and professional

Leisure Self

10/10

Exceptional

02 Jul 2023

Anthony

The staff was amazing. Took my wife here for a few days on our honeymoon. Night life was a short 10 minute walk, beach was steps away and for farther destinations cab were called quickly by the staff. Food was wonderful and service impeccable

Leisure Partner

6/10

Pleasant

30 Jun 2023

Saunak

It was just ok for the price we paid. The view from room was terrible woth cigerette butts on the roof view.

Leisure Family

2/10

Poor

30 Jun 2023

Mostafa

The room was dirty, I did not check the beds when I put my luggage in the room, and I cane back to hotel at 11:00 pm and I found that poo poo, I went to the reception and he said there is no house keeping at this time and he just gave me a sheet to change, I went back to the room and I wanted to take shower because I touched the sheet, and the shampoo container was empty, so had terrible experience with the hotel , and for sure the whole money should be refunded as I have enough evidences and photos

Leisure Family

10/10

Exceptional

28 Jun 2023

christopher

It was close to everything I needed

6/10

Pleasant

17 Jun 2023

erlyn

There’s not much activities provided. Receptionist Lilibet was rude and didn’t explain anything to us as far as room location and amenities. Pool area too crowded. No beach chairs. Room amenities not 5 star. Bare minimum soap and shampoo, conditioner was empty. Only gave you 2 pillows and the rest nasty pillows decorations. The extra sofa chair was stained. Food mediocre and that’s being generous. Loud until about 1 am. Disappointed! Will not stay again for the price.

Leisure

2/10

Poor

13 Jun 2023

Mark

Staff doesn’t know what Courtesy means, bring an issue to their attention and the usual answer is ok. No apology not one bit of concern. I was part of a wedding party. Out of the 20 rooms, most of us had some issues of some sort, which includes rooms not available that were paid for.

Mold in the bathroom with bathtub finished with pieces of wood as fix it.

The A/C and electricity goes out every time someone goes out of the room, or once when my friend came back due to some automatic shutoff. you will have to get up every time to restart the system.

Bed was soft, felt into it. Not what I expect from a 5* resort.

Good at the buffet was average. Drinks diluted (this is fairly expected in all inclusive.)

The à la carte/ nicer restaurants are always booked.

Concierge service is more like secretary to make their à la carte restaurant bookings. If you expect a true concierge service you will be disappointed.

Despite having the do not disturb sign,staff have come three times out of four days in the room. The last time I got upset but the staff tried to argue the sign was for housekeeping, while she was part of the fridge refill crew. She was just not paying attention. The overall crew could be Heat having fun from the other side of the hallway (rooms aren’t soundproof.)

Overall not worth the prices paid (3* at best)I can go with lower quality or issues here and there, but this was the entire trip.
Staff doesn’t seem trained in customer service.

Leisure Family

4/10

Poor

07 Jun 2023

Geynille

We had a couple unpleasant experiences. One was with the wait staff in the buffet restaurant closest to the pool. My niece was approached by the hostess about her bathing suit top. The hostess said she was not allowed in the restaurant dressed the way she was dressed. She had on a bikini top with boy shorts bottoms and a cover up over the bathing suit. Others were dressed in the same and in some cases less clothing and didn't appear to receive the same reprimand. My niece is voluptuous and very attractive. Perhaps that had something to do with the hostess singling her out. The second issue was when we went to the Mexican a la carte restaurant in the adjoining resort. We made a reservation. When we arrived they placed us at a table outside. It was cold that evening so I asked if we could get a heat lamp. I asked numerous times and finally the waitress said they couldn't pull a heat lamp near us. I assumed that was the only table available since they knew we were cold but different offer another alternative. The waitress was also very rigid about the food options we were allowed to order (keep in mind this is an all inclusive resort). We concluded our meal and as we were leaving we noticed a whole section in the front of the restaurant with heat lamps for the customers and seating in a covered area with plastic to insulate them from the cold. Again, we feel singled out and not given options that other patrons were given. Overall, I wouldn't recommend or go back.

Leisure Family

6/10

Pleasant

04 Jun 2023

Sarah

Don’t get me wrong the hotel is stunning and we had a great time but upon arrival we were told the sister hotel that has the main entertainment, 24 hour sports bar, and main pool were not open until the 1st June. One of the main reasons for booking to stay here was the entertainment on an evening. We didn’t see one show as the first one wasn’t until the 2nd June. Same price but half the facilities available.

Leisure Family

8/10

Excellent

03 Jun 2023

Vanessa

The property is located about 10min from the airport (taxi transfer approx 20-25 Euros). From the rooms you cannot hear any noise of the airplanes passing, but if you’re outside or by the pool, they’re audible. To bear in mind the air traffic is at specific times, it’s not a big airport like London with continuous flights.
The Palace was closed for renovation and re-opened on 1st June, which helped taking the strain away from the White Islands facilities (first days it was a challenge to find a sunbed by the pool). The buffet restaurant is nice, the Palace is much brighter, while White Island some areas were so dark that it felt depressing. We tried the Mexican one and it was really good. There was no entertainment, apart from a singer in the evening inside the main hall.
Overall the staff is excellent and always willing to help.
Just some personal opinions:
- the steps, inside the main pool at the Palace, are a bit sharp. It might lead to injuries, especially for young children playing
- should consider elasticated bracelets for guests, in order to recycle as many as possible. The current ones they need to be cut at the end of the stay and cannot be reused, apart from the chip inside.
Thank you

Leisure Family

8/10

Excellent

07 May 2023

Danielle

Great family stay, high quality food

Lovely \"new\" facilities. Pool very clean. Food quality was great! We utilised the kids club for our toddler, 2 hours free childcare per day which was great!

However our room wasnt cleaned at all during our 4 night stay, even when we asked for it and toilet roll it still didnt happen.

It was also very busy and i don't think there were enough staff working in reception or at the pool or lobby bar (i waited 10 mins to get my son milk for bed!).

Other than these 2 things it was fabulous

Friends_and_family Family

10/10

Exceptional

26 Apr 2023

Marilin

The staff were friendly and welcoming. The hotel super clean and amenities were very good. Food delicious and very food assortment in buffet area.

Leisure Friends

6/10

Pleasant

26 Apr 2023

Rohini

No vegetarian options in buffet. Also
Spa had no proper shower with shampoo etc to relax and get ready after service.

Leisure Friends

10/10

Exceptional

24 Apr 2023

Marianne

Amazing stay, super friendly staff, great food options and great facilities. Amazing stay and highly recommended - planning my next trip already

Leisure Family

8/10

Excellent

14 Apr 2023

SAMUEL

Excellent stuff and beautiful location

Leisure Partner

8/10

Excellent

06 Apr 2023

CHIOMA TRACY

Awesome

Great place to stay

Friends_and_family Family

10/10

Exceptional

02 Apr 2023

Karsten

It’s a great place to stay if you are looking for an all-inclusive pool vacation with good access to public transportation, very close to the airport.

Leisure Family

10/10

Exceptional

25 Oct 2022

Stuart

Great hotel, staff were friendly and welcoming, amenities were good and location is ideal. The beach is beautiful and you’re right on it plus transfers to the airport only a short distance, didn’t notice the planes much.

Leisure Partner