Chiaja de Charme

8/10

Excellent

24 Sep 2025

Mary Louise

What I liked:

Fantastic location with plenty of shopping and restaurants nearby, close to the Spanish quarter and to the Palace and harbor !

Great coffee at breakfast!

What I didn’t like was the following:

The Room is a little shabby and does not appear to have been painted in a long time!

The room we had was next to the bar/kitchen area and we were woken up early every morning as you could hear everything through the thin walls!

No mirror or hot water kettle in the room.

Not enough outlets in the room.

Noisy A/C.

No view as the room overlooked a roof with barred windows!

The breakfast was less than basic, the only hot food item they had was hard boiled eggs, which is perfectly fine except if you did not get there in time and they ran out then they did not boil any extra and you were told that there are no more eggs! Minuscule selection of cheese and cold cuts, lots of pastries and breads though!

Leisure Partner

10/10

Exceptional

18 Sep 2025

Jeremy

A lovely family-run hotel in a quiet residential street in Ischia Porto

Very well located, 10 minutes from the beach and 15 minutes walk from the harbour

We had a large room, very simply furnished, and the bathroom, which had a shower, was somewhat old-fashioned but worked well

We had a very simple, typical Italian breakfast, of cereal, fruits, bread, cheese, meat and various Italian sweet items

There is a very nice swimming pool and a constantly replenished thermal pool

So, a lovely hotel, we would certainly return to

Leisure Partner

8/10

Excellent

13 Sep 2025

Yoko

Reception staffs were quite good!

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

K M

Great place to stay.

This is our second time staying here and we are already looking forward to next year. The location is great you can do so many things in the surrounding area but what makes it perfect is the staff. Nothing is too much trouble and they are so friendly. The breakfast is lovely and plentiful and really sets you up for a day exploring Naples. Do not hesitate to stay here.

4/10

Poor

05 Sep 2025

Mark

Price too high for what was delivered.

I would never recommend this \"hotel\" to anyone except an enemy. The price was high for a small uncomfortable room where the maid couldnt even clean the floor properly. Even was \"wakeup\" call was late. One had to ask for coffee or it wouldnt be provided for breakfast. The front desk was somewhat negative. One man was friendly, but a woman acted as though I was doing her a favor. The air condiitoning continue to go out and I had to notify the front desk.The room was quiet, though, and that is a high priority on my list. There were no distrubances from neighbors.

Self

8/10

Excellent

29 Aug 2025

Joseph

Charming hotel in an excellent location within walking distance to everything. Overall clean and all the amenities. The rooms are a little small but to be expected in European hotels. The check-in and front desk person (sorry, I did not get her name) was excellent, courteous and always helped with a smile. I would definitely recommend staying here.

Leisure Family

10/10

Exceptional

20 Aug 2025

terri

👍

Leisure Family

8/10

Excellent

27 Jul 2025

Barbara

The building is quite old and the stairs a bit precarious. The rooms and bathrooms are in need of a refresh. The staff are very helpful. Breakfast is wonderful. Location is excellent.

Leisure Partner

8/10

Excellent

14 Jul 2025

Michael

Front desk personnel very helpful

Partner

10/10

Exceptional

07 Jul 2025

Suk-Joong

A great location

Business Partner

10/10

Exceptional

24 Jun 2025

Eduardo

Excellent location, but very small room
The hotel is in a fantastic location — right in the heart of Naples, close to everything. It's a great option for couples, as the space is quite limited. We were traveling with our 13-year-old daughter, and they placed a small single bed at the foot of ours, which made the room feel even tighter.
The room was clean and nicely decorated, but definitely too small for three people. Breakfast was just okay — not bad, but nothing special.
Overall, a good option for a short stay if you're a couple and want to be in the center of it all.

Family

8/10

Excellent

16 Jun 2025

Huma

Room was small, shower door dis not close fully so flooded the bathroom, wifi was weak. Would have loved to have a tea kettle in the room.

Friends_and_family Family

6/10

Pleasant

14 Jun 2025

Alison

Fine hotel. Good location.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Myrna

The staff, first and foremost, are excellent. The location is also great. The hotel, though, in an old building is great as you reach the 3rd floor.

Leisure Self

8/10

Excellent

24 Mar 2025

Rhea

Our

Friends_and_family Friends

10/10

Exceptional

09 Feb 2025

david

Location perfect

Leisure

10/10

Exceptional

15 Jan 2025

Thomas

Great place very good location. Hard to find because it is on a pedestrian street garage is located a short walk away.

Leisure Family

6/10

Pleasant

14 Jan 2025

Darius Adam Caleb

My stay was okay overall, and I’d like to highlight the receptionist, who was very nice and welcoming. However, I had a less positive experience with one of the housekeeping staff. I felt that one of the maids was giving me rude stares, which made me uncomfortable and gave the impression of racial stereotyping. This kind of behavior is unacceptable and reflects a lack of proper training in how to interact with guests. I strongly recommend providing staff with better training on professional behavior, including maintaining a respectful demeanor toward all guests. The low rating is due to your maid

Leisure Family

6/10

Pleasant

26 Oct 2024

Donnie

We arrived at night and couldn’t find the hotel. I finally had to call after pushing our suitcases up and down the street. They close the door at night and there’s no signage.

Some members of the staff were very helpful with advice.

Leisure Friends

10/10

Exceptional

16 Oct 2024

Krista

I selected this property from a Rick Steves’ travel book. It was delightful. I will visit again.

Leisure Self

8/10

Excellent

13 Oct 2024

Tania

Minimal amenities but nice location in Chiaia district

Leisure Partner

10/10

Exceptional

10 Oct 2024

Lilly

We absolutely loved the location. We felt safe, It was walking distance to most of the sites we wanted to see. There is a train stop not too far away called Toledo. We actually saw many of the things we wanted to see while walking back to the hotel from the street. The staff was very helpful. The breakfast was just what we need to start our day. We would definitely stay here again. The room was perfect size and had a small balcony to look out. The front door was not immediately recognizable, but the address it clearly marked and all you have to do at night is ring the doorbell on the left and you will be buzzed in through the small door which is an access through the large arched doors. The doors are open during the day and all you have to do is walk through to the stairs or elevator to the right. The building is terracotta colored with white balconies.

Leisure Partner

10/10

Exceptional

07 Aug 2024

Julian

Nice staff very helpful

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

David van

The staff is very kind and helpfull. The hotel is beautiful and located in a very nice part of the city. We’ve stayed here multiple times and I surely recommend staying here!!

Leisure Family

8/10

Excellent

05 Aug 2024

Hussein

I like the location.
The room is too small.

Leisure Family

8/10

Excellent

31 Mar 2024

Terry

Naples

Location was great, the morning breakfast was more than i expected and the staff was very Professional/Helpfull with all our day travel destinations
I have traveled to approximately 75 countries so speak from experience so would recommend this hotel to any seasoned traveler

Terry Keys

Partner

8/10

Excellent

22 Feb 2024

Peta

A lovely stay. The staff were great' welcoming and very helpful. An oasis of calm in this joyful, busy and lively city.

Leisure Friends

10/10

Exceptional

27 Sep 2023

Elaine

I’ve stayed here twice in the single room (which, happily, is more like an American “full” sized bed vs just a twin). I stayed here just one night each time because I needed to catch the ferry the next day to Capri. The service is helpful, the breakfast has all the basics, and it’s walking distance (12 mins) to the ferry departure point. If you’re a budget traveler and just need a classic, comfortable hotel, this is a great option. Nothing too fancy, very old school, everything is in order. I like the vintage charm. Good google options very close to the hotel and Gambrinus cafe/pastry shop is not to be missed.

Leisure Self

10/10

Exceptional

29 Jul 2023

Leigh

This hotel is located in a lively area with shops and restaurants. The staff here is wonderful - very helpful and kind. The delicious breakfast consists of fruit, yogurt, pastries, coffee, and cappuccino. We enjoyed our stay very much.

Leisure Family

10/10

Exceptional

02 Jul 2023

Cyndi

Convenient location - we walked everywhere

This little B&B, tucked away in the middle of the city, was a very welcome surprise. On our only night in Naples, we walked all around and to the port for dinner & drinks. Take the Underground Tour (Napoli Sotterranea) around the corner on Vico S. Anna di Palazzo for another nice surprise.

Partner

10/10

Exceptional

15 Jun 2023

Carol S

This property scores high on all accounts. The rooms were very comfortable and the staff was always helpful.

Leisure Friends

6/10

Pleasant

06 Jun 2023

Luke

Review from an American couple: The property is in a dated building and requires the travel of 4-5 stories of stairs. There is a tiny outdated elevator but I would rather take the stairs. The employees were very nice and the room was indeed charming and had a traditional European look to them. The bathroom was nice and the room itself was fine, but the bed was extremely firm and uncomfortable. The AC created a very unpleasant smell when it ran and inflamed my wife and I’s allergies immediately. The location in town feels safe and has multiple shops and restaurants nearby. Overall, the experience was okay.

Leisure Partner

8/10

Excellent

19 May 2023

Krishna

It is rated as a 3 star hotel, but the staff are extremely nice and helpful. They push it up to 4 stars in my view.

Business_and_leisure Friends

8/10

Excellent

25 Apr 2023

Verified traveler

Late-night arrival kind of tricky

Overall fine, but due to extensive travel delays we arrived very late. With no sign in a dimly-lit courtyard (shared with other businesses) indicating the presence of an elevator we ended up lugging our bags up the very uneven and even more poorly lit stairs to reach reception. Surprising that the night clerk did not come down to assist after buzzing us into the courtyard.

Partner

10/10

Exceptional

29 Mar 2023

Mrs P

Interesting hotel in this location. Staff very friendly and helpful and always someone available. Good choice of places to eat very nearby. Very secure at night, when the huge wooden doors to the courtyard, a shopping area during the day, are closed. Access by ringing doorbell, promptly answered.
Breakfast was fine but fairly basic - again very nice staff
Not suitable hotel if you have mobility issues - big flight of stone stairs up to reception on the first floor.

Leisure Family

10/10

Exceptional

29 Mar 2023

Elena

worth visiting

Our stay was pretty amazing. Different culture and a lot to visit. At the front desk, receptionist were very nice. Over all our stay was pretty awesome.

Friends_and_family Family

10/10

Exceptional

01 May 2022

Verified traveler

A Charming Hotel in the heart of Naples

Wonderful quirky hotel. Up a flight of steps. Excellent central location. Spacious room. Excellent staff and lovely breakfast . Highly recommend .

Partner

8/10

Excellent

27 Jan 2022

Darin

great breakfast, great location

Partner

6/10

Pleasant

11 Sep 2021

Yasser

Horrible breakfast. Room was super dark. Service is ok. I asked for something but never showed up. Great location. Clean.

Leisure Family

4/10

Poor

11 Oct 2019

Verified traveler

Didn’t have a room for us and put us at a cheaper b&b and charged the full amount. Never got to see a room.

Leisure Family

10/10

Exceptional

17 Sep 2019

janet

Great place to stay

We spent 4 nights. The front desk staff we helpful with great recommendations for travel, tours, meals, taxi etc. it's close to lots of tourist sites, shopping an Napoli families. The hotel is in a safe neighborhood. The mini bar is stocked with prose content, beer, etc, at the same low price as the local restaurants. There are lots of funky little restaurants within a 100m. Each room is different, but ours was just right. Showers and bathrooms are great.

Partner

10/10

Exceptional

15 Sep 2019

RICHARD

Hidden gem

Perfect location
Friendly, helpful Staff
Went the extra mile

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

Leona

Location was amazing, quiet right off a busy street. Very helpful staff. Clean, comfortable, bright, lovely bathroom.

Leisure Friends

10/10

Exceptional

04 Aug 2019

Verified traveler

Good location on pedestrian street inside a private and safe piazza.

Leisure Family

8/10

Excellent

24 Jul 2019

Verified traveler

Location, location, location. Friendly and helpful staff.

8/10

Excellent

21 Jul 2019

Philip

Old World experience for good and bad

Hotel is nice and clean. The rooms are ample, though the furniture is very antiquated and somewhat difficult to use. It is centrally located, but on a basically pedestrianized street making it impossible to access directly by vehicle. If you have a lot of luggage, as we had, this is difficult. The hotel staff helped us get the luggage out to a taxicab, but we were on our own getting it into the hotel. Also, the large courtyard doors are locked at night, and you need to be buzzed into the courtyard through a small medieval door. The daytime staff was officious and minimally helpful; the nighttime staff is much friendlier and more helpful. If you want a very, very European-style hotel, this hotel is for you. If you want an up-to-date hotel oriented to modern conveniences, go elsewhere.

Family

8/10

Excellent

20 Jul 2019

Verified traveler

Excellent location. Half of hotel was a luxury mansion and half a bordello. We had 2 rooms and the mansion rooms were much nicer. Overall good value in excellent historic part of Naples.

Leisure Family

8/10

Excellent

19 Jul 2019

Verified traveler

The hotel was great! The only downside was finding it! We had a car and it was hard to find parking.

Partner

10/10

Exceptional

29 Jun 2019

Verified traveler

Amazing staff. It was our first time in the area and the wonderful lady checking us in was so incredibly helpful making sure we found the parking garage and helping us with our luggage. 100% we will be coming back :) keep up the great work

Leisure

6/10

Pleasant

17 Jun 2019

Verified traveler

Liked: walkable location, clean room and hotel
Did not like: terrible plumbing - WC almost did not flush so I had to use a bucket to flush it, was not repaired during all 5 days I stayed, in spite of the promise it would be. At the time of my complain I was told though that there is a limit of what they can do in such a building, but not being able to flush the WC is not acceptable for a three-star hotel.
Did not like : Sound isolation - could hear every little noise (such as phone ringing) from the other rooms, not to speak about the noisy plumbing.
Did not like: no AC power plug to charge a notebook PC, although there were USB plugs to charge smartphones. I tried to use the plug for one of the lamps, but it stopped working, and was not repaired during all days of my stay, in spite of a promise to the contrary.
Did not like: Entrance to building is depressing (the photo seems rather edited end omits the ground floor, which is not fit for a three-star hotel). The same building has some cheap hostels at other floors. However the entrance to those parts of the building belonging to the hotel was nice.

Business_and_leisure Self

8/10

Excellent

07 Jun 2019

Jeannie

Hotel very nice, little difficult to find as a taxi cannot drop you off in front. Staff very nice.

Family

10/10

Exceptional

07 Jun 2019

Patricia A

A delightful stay in a hotel that was so calming

The stay at the hotel was delightful. The person at the desk , Fernadine, helped me so much.
My husband was sick and we couldnt go out and he helped take care of him, by ordering food in for us and a bottle of wine. The best wine I have ever had. I kept the label from the bottle and am going to order more bottles. The breakfast was amazing, with Americano Coffee , pastries, and fruit. I was in such a case of despair and the kindess of Fernadine helped me so much. Thanks to you Fernandine !

Friends

6/10

Pleasant

22 May 2019

Verified traveler

No English TV. Had to ask for toilet paper was close to theater

Leisure Partner

10/10

Exceptional

07 May 2019

Mike

Charm at the Charme

We stayed for five nights at this centrally located hotel which uses the upper floors of a very grand former private house. It is accessed through a courtyard (which is locked off from the street at night) and by a lift and /or staircases. The room was spacious with en suite shower/bath both of which were cleaned to a high standard daily. The bed was too hard for our taste but this was the only drawback. The hotel is on one of the major shopping streets which is pedestrianised during the day and, once the shops closed, was very quiet. The breakfasts were of good quality with a wide variety of foods to suit national preferences. It was easy walking to the main central area sites and there were a number of good restaurants in the immediate area. The staff were polite and pleasant, speaking heavily accented English (and, presumably, other languages as well). In all, a good boutique hotel.

Partner

10/10

Exceptional

05 May 2019

Verified traveler

Good location, cannot get your car closer than 500 meters to the hotel. Somewhat run down, hot water broke down one morning. The rooms are adjacent to a pedestrian mall and by 6:30 in the morning the noise is loud with garbage trucks, street cleaners and stores moving inventory. This is an OK hotel but not good.

Leisure Partner

8/10

Excellent

28 Mar 2019

Verified traveler

The hotel is in a great location. Very close to Piazza del Plebiscito and taxis. The staff was great and greeted us with sfogliatelle at check in. There are also snacks every afternoon available to the guests. The only complaint would be the noise. We had a room that faced the street and it was very noisy. Other than that the hotel was great.

Leisure Family

10/10

Exceptional

27 Mar 2019

Verified traveler

A very good place to stay in central Naples, Friendly Staff, good breakfast

8/10

Excellent

24 Feb 2019

Verified traveler

We only stayed here one night and were very satisfied. It’s on a great street in the middle of everything, and the room was quiet and comfortable with a nice shower. We would have stayed longer if we could have. 2 downsides: The WiFi didn’t work well in my room, but I was able to get it in the reception area so it wasn’t a big deal. Also the parking is not free as it was advertised on Expedia. It’s offsite parking in a lot and it’s 20 euros. If you have a rental car it’s probably not the best location anyway.

Leisure Family

10/10

Exceptional

15 Dec 2018

Julian

Great Place To Stay & Play

Great welcome friendly staff they went out of Their way to help us out .

Friends

10/10

Exceptional

26 Nov 2018

Verified traveler

This hotel is aptly named - it is truly charming and located in a most charming part of Naples! It is well located to see the sights of Naples - there are lots of those - and is situated on a lovely pedestrians only street with nice shops and cafes nearby. Our room was lovely and clean and had everything we needed. The staff were great and could not have been more helpful. A simple inquiry about tours was met with good information about our options and good advice about how to best use our limited time. When I forgot a jacket on the bus, the staff went above and beyond to try to locate it and arrange its return. We will certainly stay at Hotel de Charme again if we’re lucky enough to return to Naples.

10/10

Exceptional

12 Nov 2018

Aziz

Forza Napoli

great location. Great service. small bedroom but you don't spend much time in as there is so much to do and see in Naples.

Partner

10/10

Exceptional

25 Oct 2018

Penelope

Wonderful welcome

Lovely, friendly hotel in one of the best locations in Naples. Within walking distance of the ferry port for a day in Capri, the funicular, metro stations and the beautiful Piazza del Plebliscito. We were welcomed in the evening after a tiring flight with a slice of pizza. Superb breakfast the next morning. Our only quibble was the very noisy plumbing from the room next door, which seemed to go into overdrive at 5am!

Partner

6/10

Pleasant

24 Sep 2018

Verified traveler

Our room had black mold on the floor area by the bathtub and bathroom door frame. It was impossible to shower without holding the spray nozzle at all times. The water was not contained in the shower by the swinging glass shower door. Water would leak from the shower no matter what we tried to do to mitigate the problem.
Most of the staff tried to help with questions about local site seeing, but only one could speak or understand English well enough to help. All other cities that we stayed in had very helpful English speaking hotel staff. The air conditioning was shut off when we left for the day, so upon our return each day it took an hour for the room to be cooled off. We had to use the do not disturb sign and forego room cleaning in order to keep the air conditioning on during the day. On the last day we gave explicit instructions to not turn the air off and the hotel heeded the request. The “pedestrian only” street is frequented by loud, smelly, fast driving motorcycles and small cars.

10/10

Exceptional

18 Sep 2018

Jim

The location was excellent! It was very secure. Don’t miss Piazetta Sant’Anna
Trattoria-Pizzeria for dinner.

10/10

Exceptional

09 Sep 2018

Wendy

Lovely hotel in nice area of Naples

We stayed 4 nights. Very happy with hotel & very nice breakfast. The area has good shops & lots of places to eat. Only downside is WiFi connection was not very good but everything else was fine. Friendly, helpful staff.

10/10

Exceptional

04 Sep 2018

joseph

Beautiful small hotel

Awesome small hotel in the heart of Naples. Incredible attentive staff, beautiful clean rooms, lovely breakfast. Highly recommend.

Family

8/10

Excellent

29 Aug 2018

Verified traveler

Centrally places

In quiet side street within walking distance of many top sight seeing destinations.

8/10

Excellent

01 Aug 2018

Verified traveler

Location convenient for major tourist sites. Deak staff very helpful. Room was a little small but otherwise fine.

8/10

Excellent

06 Jun 2018

Joe

Chiaja Hotel de Charme

Friendly staff, great location, clean room. A bit hard to find at first, but after that, you are very close to a lot that Naples has to offer.

8/10

Excellent

23 May 2018

Verified traveler

Nice little hotel, in what was once a lovely home. Intimate, a little idiosyncratic but with a curious charm, near the harbor and Teatro San Carlo. We enjoyed our stay, and are happy to recommend it.

10/10

Exceptional

08 Apr 2018

Verified traveler

Great hotel in historic centre of Naples.

My husband and I enjoyed a fantastic week staying at the Chiaja Hotel. A place of great character in a central position, just right for exploring the city of Naples. The hotel staff were very helpful at all times. Their professional manner was always appreciated, with consideration for our needs. Their cheery advice and excellent language skills - speaking English - was very helpful too.Breakfasts were always delicious. Thanks to all concerned.

8/10

Excellent

27 Mar 2018

Jack

Helpful Staff

Staff was very helpful with advice on sightseeing and with resolving problems with baggage lost by airline.

10/10

Exceptional

23 Mar 2018

Concetta

great location, hotel staff were friendly and very helpful, I would recommend this hotel

Family

6/10

Pleasant

16 Mar 2018

Verified traveler

Good location. Average hotel.

The hotel is well located on a safe pedestrian street. Many restaurants, cafes and shops just outside the door. About a 10 minute walk to the Metro on Toledo. Expect some amount of noise if your room faces the street. Heads Up: It is very difficult to find, not well marked in a courtyard off the street. We finally went into a store to ask where the entrance was.
There was a nice tray of complimentary pastries or appetizers in the lobby in the evenings which I thought was a nice touch. Also, one of us needed to stay much later in the afternoon on our departure day and the hotel was kind enough to let him stay in his room well after check out time. This is very unusual and was very much appreciated.
We found the beds to be exceedingly uncomfortable. The drain in the sink did not stay open to drain the water. There was leftover food in our mini fridge that was moldy and smelly. They offer a complimentary breakfast which was average. Our room was quite close to the lobby and so we heard quite a bit of noise as people came and went. Water pressure in the shower was quite strong but when turned up resulted in soaking the bathroom floor. We were there 3 nights and had 2 rooms in March.

10/10

Exceptional

03 Feb 2018

Michael

Fantastic location

Very helpful staff, great location , would definitely recommend to people

10/10

Exceptional

24 Jan 2018

Robin

Good location for Naples Bay restaurants.

Hotel staff friendly. Great breakfast. Hard to say what is a good location. This was fine for moving around close to transport links and good restaurants in the local area.

8/10

Excellent

12 Oct 2017

Topsy

Hotel of character in nice area

Well-placed in centre of town in attractive pedestrian area Some our groups make the buffet breakfast a bit chaotic as they all need to leave at the same time. Staff very friendly and helpful.

2/10

Poor

08 Oct 2017

Verified traveler

Difficult to find and bathrooms not working

Sign doesn't match internet name. Entry elevator hidden inside a garage. Taken by pleasant apologetic staff to a different place 75 yards up street because bathrooms not working. Anything but a charming experience.

10/10

Exceptional

29 Sep 2017

Jill

The Chiaja was just what we were looking for. The location is perfect, in one of nicer neighborhoods. We walked everywhere, rooms were clean, staff was friendly.

Partner

4/10

Poor

10 Sep 2017

Verified traveler

September 2017 stay

The hotel was in a business area that was very busy, and loud early, early in the morning. The front desk was efficient but rude. The breakfast, which was include was nice and the service there was nice. The room was not comfortable, it was very hot and the air conditioner wasn' effective. The bathroom was clean.

Partner

8/10

Excellent

28 Aug 2017

Verified traveler

Wonderful Staff, helpful, nice rooms, central location.

8/10

Excellent

23 Aug 2017

CAROLINA

nice location

we had a very good experience with hotel...full of charm in a very central location...we could walk everyday to beautiful piazza and gallery of naples..

8/10

Excellent

27 May 2017

Dave

Nice hotel in centre of Naples

Lovely hotel unless you have a car. Don't go to Naples with a car. They have a deal with a local garage to park your car which is reasonably priced. €18 per day. It's the streets they are so narrow. Took an hour to find the garage and the hotel google map was useless.
Not the hotels fault I have to say. The hotel was very good and helped at the end by fetching my car for me to a square nearby that was reasonably easy to get out of.

10/10

Exceptional

23 May 2017

Jim

In the heart of old Naples with helpful staff

Close to many things and the staff was really helpful.

Family

4/10

Poor

16 May 2017

Mike

Dilapidated!!!!!.

After 8:00pm you are required to enter this hotel through a small wooden porthole in a large closed carriage door. The building and hotel (inside and out) are significantly dilapidated. The room was at the end of a long narrow hall with no emergency exit and would be considered unfit for human habitation for fire safety reasons in the USA. There was no fire escape from the room or hallway, our balcony was at least 25 feet above the street. The elevator can barely fit 3 people in it, was very slow and was often occupied when we desired to use it. The furniture appeared to be very old, was chipped and very worn. In my opinion it compares to a one star or no star in the USA. Excellent staff.

8/10

Excellent

08 May 2017

Charlotte

Lovely location, very pleasant staff

I stayed here three nights. It's a lovely old building with hotel rooms here and there; mine was out the reception door and up the stairs. Very good breakfast available and afternoon treats in the dining area.
It's hard to find after hours unless you have been forewarned. The street is pedestrianised so you need to be able to handle your own bags.
The location would be hard to better. It was easy walking everywhere.

8/10

Excellent

09 Apr 2017

Rod

A Hotel with Character and Wonderful Staff

This is not a hotel for people who want a sterile huge International chain. It is like Naples itself, quirky and full of character. It is located on the first floor of an old building on one of the main shopping streets, Via Chiaia. Well located, you can walk to the old town, the Duomo and Archaeological Museum and very close to the Spagnoli district where there are a host of little Pizzarias and Trattoria. The rooms are high ceiling-ed and comfortable. If, like us, you like to have a bath after a days walking around, you will need to book one of their superior rooms as the standard room only has a shower.

But what makes this hotel extraordinary is the staff. They really go that extra mile to make your stay as enjoyable as possible, with advice on the best way to get anywhere and when there is a problem, to make sure that it is resolved to your complete satisfaction. I have traveled a lot, but have never seen personal service like this.

6/10

Pleasant

26 Mar 2017

Syvia

Wonderful staff, noisy room

This hotel is perched directly above a noisy, bustling, never-sleeping pedestrian street, and unless you're willing to keep your windows closed all the time (which leaves the room stuffy when you're between seasons, as we were--no option for AC and too warm for heat), it's very hard to have a conversation, let alone sleep. We are longtime residents of New York City, and even we were astonished by how noisy it was. That said, the hotel staff could not have been more accommodating, friendly, helpful, and pleasant.

6/10

Pleasant

12 Mar 2017

Verified traveler

The hotel needs refreshing as it is getting a bit shabby

Partner

8/10

Excellent

26 Feb 2017

Alex

Excellent value for money.

Good location clean rooms very friendly and helpful staff, overall excellent value for money.

6/10

Pleasant

24 Oct 2016

john

Hotel de Charme ? (Charmless)

Not so charming ! Bit tired inside . Our rooms were next door to each other ,when toilets were flushed the noise was horrendous .
We were supposed to have someone pick our car up from the garage and have it at the hotel so we could leave for the airport ,however my husband had to rush through the busy streets not quite sure where he was going find the garage himself as nobody turned up to get the car . Very disorganised and very stressful for us . This service is offered by the hotel however why offer if they cannot come up with the goods .

Family

4/10

Poor

09 Sep 2016

Verified traveler

Value and Safety

We spent one night in Napoli and flew out early the next day. We wanted something in a safe neighborhood and didn't really need anything fancy.
The neighborhood is awesome. Great location, safe, lots of shopping and restaurants. Right next door to famous Pizzeria Brandi - (highly recommended). A safe 5 min walk from the sea side and other sights.
Hotel itself is nothing special. The rooms are old and tired. We had an early flight so I can't comment on the breakfast.
Staff was decent. Very helpful. We were on the far end of hotel and wifi was really strong.

6/10

Pleasant

23 Aug 2016

Yoosuf Karim

Pleasant Hotel in good location for short stay

Firstly the Hotel is in a pedestrianised road, so the taxi will drop you a short walking distance from the Hotel but which can feel a lot if you have a lot of luggage to cart along! Then I was not warned that the Hotel is on the first floor of a very old building hidden behind a formidable door - like you are entering a medieval castle! The steps leading to the lift are terrible, and no signs to guide you to the Reception! However, once you are in, the staff are friendly and helpful. Our triple room was adequate. But most important, the Hotel is strategically located for trains and the ferry to Sorrento! Also, there are many restaurants in the vicinity. And I would like to mention a special one - Ali's Donner Kebab, which is just a short walk on the right and serves delicious Donner Kebabs and other delicacies at very reasonable prices. Now that I know where the Hotel is situated I would definitely return if I am ever back in Naples!

10/10

Exceptional

14 Aug 2016

Lyl

Nice hotel

The hotel was very easy to find and close to all. The hotel staff was very friendly and accommodating. I originally booked the hotel for 2 nights but our plans changed and we wanted to check out a day early. The hotel was kind enough to return our money for the second day.

Family

10/10

Exceptional

11 Aug 2016

Verified traveler

Hotel nicely situated in typical Naples streets

The staff are what makes this hotel. Fantastically helpful

6/10

Pleasant

13 Jul 2016

Joel

Hidden away but comfortable

Difficult to find, harder still to enter, the hotel itself is in a good area of Naples. Double room was small even for this single person, but a/c worked well.

10/10

Exceptional

20 Nov 2015

William E

greatest place to stay

All was great. Will return. Breakfast was the best; and nighttime sweets were a special treat.

Partner

10/10

Exceptional

10 Nov 2015

David

Great place to stay in Naples. Stayed in a superior room with a street view. I loved the room, it was large room with a big comfortable bed and a balcony overlooking the street. Nice size bathroom with excellent water pressure. The mini bar was reasonably priced and found it to be very convenient.

Partner

10/10

Exceptional

04 Oct 2015

Jane C.

haven of calm and comfort in heart of vibrant city

The rooms were well appointed. The staff were available, friendly, professional and helpful. Lovely breakfasts with delicious fruit salad (though one day we came down after 9 and missed the salad).

Family

6/10

Pleasant

20 Sep 2015

Jennifer

Boo in Napoli :-(

This was one of 5 hotels we stayed at during our 2 week trip - by far the most disappointing. It was more like a bedroom than a hotel room - very small with paper thin walls . . . you could hear every time a neighbor flushed the toilet. Wouldn't stay here again or recommend it.

Partner