Caruso Place - Luxury Rooms & Suites

Italy , Naples
NAPOLI, Toledo, 256
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50 reviews shown

10/10

Exceptional

11 Oct 2025

Jana

Nice spacious suite, very pleasant staff. A great place wit view on Umberto Gallery.

Friends_and_family Friends

8/10

Excellent

04 Oct 2025

Yuko

The best location to see the Palace and busy narrow streets of Naples.
Hotels.com says they have Laundry facilities but they only have Laundry Service. I asked for elevator and they do have it BUT you have to walk up a steep staircase carrying your suitcases to the reception area. Then you have an elevator to your room !!!

They offer taxi service to airport for 60 euros. We asked for it and they called back saying they couldn't get a taxi for us. We walked 5 min to taxi stand near the fountain. It cost only 25 euros direct.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Robert

We only stayed one night while transferring through Naples on our way to Florence. The place was very nice but be aware the bedroom area does not have a door in case privacy is a concern. There were a few loud voices in the night outside that woke us up, but seems to be normal for the area. The bed was firm but comfortable and the bathroom was clean and modern. Overall it suited our needs.

Leisure Friends

6/10

Pleasant

10 Sep 2025

Patia

I booked this hotel through Expedia and paid extra expecting a luxury stay, but it fell far short. The listing was misleading, and in some cases simply false.

Pros:
•Excellent central location
•MOST of the staff were kind
•Bathroom/shower was modern and very nice and the best part in my opinion.

Cons:
•Breakfast was advertised but not provided. This was misleading and false
•Mid-stay I was told no food was allowed in the room (not mentioned at booking or check-in or anywhere on their website)
•Ant traps were placed around the room and ants crawled on my belongings and even some on me while sleeping, despite no food being present
•Room type (“king or two twins”) wasn’t offered as a choice at check-in
•Hotel looked much more luxurious online than in person. No balcony as listed.
•A couple of staff members were quite rude

Overall, I paid extra for what was marketed as a luxury stay, but the reality was disappointing. The online listing was not only misleading but inaccurate.

Leisure Family

4/10

Poor

19 Aug 2025

Robert

Room was clean and bathroom was nice. Location was convenient to walk to the port and it is pedestrian area…that being said impossible to access via car our taxi was backing down alleys try to get close still had to lug baggage down alley. The room we were given 105 had a window but it was next to the alley and there was not much soundproofing and the lively pedestrian only area filled with people filled our room full of noise constant noise until midnight. Anytime anyone walked down the alley talking was like they were in room with us. Maybe other rooms were better if kids weren’t asleep already would have asked for another room but thing is you have to walk around the block to get to lobby it’s not connected overall just not wonderful experience

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Ghada

In the city center every thing is in walking distance definitely stay there again once I come back to Naples

Leisure Partner

6/10

Pleasant

03 Aug 2025

Joseph

Location is deceiving implies that all the rooms are located in the Galleria and they're not. Separate entrance to even some rooms down a side alley.

Leisure Family

10/10

Exceptional

11 Jul 2025

Douglas

All Good

Second stay. Because we were familiar, it was easy to find. For first/timers, this may be a challenge due to poor signage. On Toledo, go to Big Green door, use the Call Directory on right side. The room was great. Clean, helpful staff, and would stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Verified traveler

Good! Would stay again.

Location is good. Finding the hotel was a task! It is not a storefront and has one flag type sign above street level. The entrance is a huge green door!!! Just to left of door is a call-box with several owners; one being Caruso. Dial number, reception will let you in. Five meters in and to left you’ll see a small backlit sign and flight of stairs. If you need help ring buzzer and someone will help.
The main reception was great. The hotel has just 10 rooms in two separate locations. Half are near reception and others back downstairs, outside across street, then up an elevator. Rooms are clean, modern and very clean.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

James

Great view, nice enough place

6/10

Pleasant

24 Jun 2025

suellyn

difficult hotel

The hotel itself was hard to get to. We hired a driver through the hotel. He dropped us off close to the hotel and we had to take our luggage ourselves. He gave us the wrong directions and so we walked a bit before finding the hotel. We did not know how to get in as there was huge closed door and a smaller door. Not instructions were given.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Esmeralda

The location is perfect! The staff was wonderful! Great stay!

4/10

Poor

23 Jun 2025

rick

Where to start…hotel is on a pedestrian road so no taxis allowed. Struggled with rolling luggage over old stone streets. You are not allowed to bring outside food into the hotel and eat in your room or in the hotel. We grabbed McDonalds and was told to leave the hotel to eat. I was told by the owner over the phone this is because they are a historic building and outside food isn’t allowed. We tried eating outside in the courtyard and was yelled at by local residents. The hotel pictures make you believe this hotel is in the beautiful mall, but it’s not. It’s across the street. The mattress is terrible. It’s like sleeping on a motorhome mattress. Our room was next to the street where we heard people all night long. Bring earplugs if you stay here.I will say the place is extremely clean with nice restrooms. It came with robes and slippers, which was a nice touch.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Lina

Good location, good service, a little pricey for what you get.

Leisure Family

8/10

Excellent

07 Jan 2025

Ricardo

Stay in Naples

Good hotel. Large room, well clean, confortable, but location isn’t the best.

Partner

10/10

Exceptional

21 Sep 2024

Nancy

**Review for Caruso**

I recently stayed at Caruso and had an excellent experience. The rooms were modern, clean, and comfortable, with beds that ensured a great night's sleep. The staff was exceptionally friendly and accommodating, making us feel welcome from the moment we arrived. Knowing that we had an early flight, they thoughtfully provided us with a bagged breakfast to take along, which was a wonderful gesture and much appreciated. Overall, Caruso exceeded our expectations with their attention to detail and superb service. I would highly recommend this hotel for anyone looking for a pleasant and convenient stay!

Leisure Partner

10/10

Exceptional

10 Sep 2024

Todd

Nice Hotel in Naples

The hotel is in a very good area in Naples. The are many restaurants and lots of shopping near. The hotel staff were helpful and friendly, especially Valentina. She was always helpful and recommended a good restaurant (Vincenzo Capuano) to have pizza that was right across the street from a fountain. The room was clean and overlooked a courtyard. I also felt very safe because not just anybody from the street could enter the hotel without being buzzed in or knowing the code to enter from the side entrance. I preferred to use the side entrance to avoid the stairs. When I come back to Naples I will stay here again. The one negative is a taxi cannot drop you off in front of the hotel. Its on a pedestrian only street and you have to walk about half a block or so with your luggage.

Partner

10/10

Exceptional

09 Sep 2024

Fabiana

Changed hotel last minute and loved the Caruso, bed comfortable and large room.

8/10

Excellent

10 Jul 2024

Omar

Convenient

Leisure Family

10/10

Exceptional

27 Jun 2024

george

very small boutique hotel, excellent location to walk around
the room size is big , excellent finishes modern and big bathroom
very well finished
no services to be expected and no elevator but not an issue since its only one floor and all around it and under it excellent restaurants
we highly recommend it

Leisure Family

6/10

Pleasant

11 Jun 2024

Melinda

This hotel is in the middle of a Napoli street and not really well marked. We arrived on a Sunday when they do not have a security guard on duty. There is a small banner above the hotel which has a huge door. You must know to buzz in which we did not know. They opened only a small pass through door. The hotel itself was fine but not 4 star and overall an odd experience. The room was nice as well as clean.

Friends_and_family Family

10/10

Exceptional

31 May 2024

Peter

Location, location, location

Great location . Ten- 15 minute walk to the water, shopping, cafe, bars, restaurants and taxi stand. Would highly recommend this hotel.

Friends_and_family Family

4/10

Poor

29 May 2024

Caroline

Strange property, there was one floor of rooms with a reception desk. There was no one to help me with my 100 pounds of luggage up a huge flight of stairs with no elevator.

Leisure

8/10

Excellent

22 May 2024

Matthew

The bed was not very good!

Leisure Partner

10/10

Exceptional

22 Oct 2023

horacio

Everything was excellent

Leisure Family

6/10

Pleasant

30 Sep 2023

Jack

The location is absolutely perfect, so that’s really great. The hotel itself is very plasticy - the floors are plastic wood look, the bed is poor, the pillows poor…so it’s a 3 star hotel at best, dressed up to seem 4-5 stars and it’s not,

Leisure Partner

10/10

Exceptional

30 Sep 2023

Joseph

Besides the VIP benefits and upgrades we were unaware of to receive during this location, we truly did enjoy our stay. Staff was nice and kind. Room was excellent and clean. Loved it.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Shervon

I loved staying here and i would definitely recommend to anyone wanting to stay im a central location for naples with lovely hosts and spacious and clean rooms. Each of our rooms had its seprate jaccuzzi to the shower and we didnt even know breakfast was booked for us. The staff was very very lovely. I however found the instructions to finding the property a little difficult but once found it, it was very easy.

Leisure Friends

10/10

Exceptional

27 Aug 2023

Rafilina

Great property, centrally located and extremely clean. Only down side is you have to ball huye luggage from taxi stand, but it’s a short walk. Staff is extremely friendly and helpful and room was very spacious with a modern bathroom.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2023

Alvin

Sandra help us out so much when it came to our initial check in and a few minor issues. She made sure everything was perfect. And Lina/Carmella, was so helpful for breakfast and even memorized our coffee orders. Amazing and helpful staff and would recommend to others for stay

Leisure Family

10/10

Exceptional

11 Aug 2023

Marina

Great location!!!

Leisure Family

8/10

Excellent

19 Jul 2023

Antonio

Air conditioning was controlled by front desk and room was hot even if we adjusted temperature in room

10/10

Exceptional

14 Jul 2023

Keren

The location is amazing right in the middle of Via Toledo, staff was super friendly and the room was great so was the delicious breakfast

Leisure Family

10/10

Exceptional

07 Jul 2023

Ozlem

it is a small nice hotel, all rooms are on the same floor. rooms and public areas were so clean.breakfast was convenient.located on the most famous shopping street but, was noisy at night

2/10

Poor

08 Jun 2023

Cristina

Uphill and no clear markings of the front door. There is no bell guys to help with luggage. It’s in a very congested area. We woke up to loud noises from trucks loading up. The hotel is on top of other businesses that start early and are VERY loud at 6:00 am. This isn’t a vacation spot if you’re traveling with family. There is shopping all around and vendors selling fake name brand items. Not the relaxing Naples I was looking for.

Leisure Family

10/10

Exceptional

07 Mar 2023

Naeem

Vary friendly staff, excellent location, beautiful decor

Friends_and_family Family

10/10

Exceptional

20 Nov 2022

ana

Convenient location nice hotel and super clean

Leisure Partner

10/10

Exceptional

13 Oct 2022

gaetano

Very professinal

Great location exellent service very professional

Partner

10/10

Exceptional

12 Oct 2022

Michael

Make sure you review the parking instructions if you are driving, but once you park, you can walk anywhere from the hotel.

Leisure Family

8/10

Excellent

29 May 2022

Daniel

Nice little hotel if you want to be in a good area of Naples. Hard to get to though so be prepared to walk a bit. Confusing entrance so good luck with that.

Leisure Partner

10/10

Exceptional

19 Apr 2022

Roseanne

Location was fantastic; hotel is very nice and clean; staff was wonderful. Would definitely stay again

Leisure Friends

10/10

Exceptional

18 Apr 2022

Gudmundur

Super service.

Super nice service and a lovely stay! Good breakfast.

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Verified traveler

Top-tiers standard in downtown Naples

Super central, convenient, comfortable and clean hotel in Naples center. Very pleasant staff as well.

Self

10/10

Exceptional

09 Aug 2020

Roxy

My friend and I stayed at Caruso place Boutique for a few days, we stayed at this hotel for the first time and we had the best customer service from all the receptionists, the girls were so friendly and made us feel so welcome! Also the lovely receptions guy too, didn’t get names but this is the best customer service we have had in about 10 years. The hotel is also in a very great location, very central, and not far walk from bus stop to airport.
Hotel was super clean, they were not doing breakfast buffet because of the corona virus so instead we had free room service breakfast which was so good!
If I comeback to Naples will definitely comeback to this hotel again and will highly recommend it to everyone!

Friends_and_family Friends

8/10

Excellent

29 Feb 2020

Gaby

Location, very close, in the center
Breakfast was good.

Leisure Family

10/10

Exceptional

14 Oct 2019

Verified traveler

Great location although the entrance was somewhat confusing. Lobby, breakfast area and room all were clean and inviting.
Staff was friendly and helpful in arranging transportation to the airport.
Would stay again!

Self

8/10

Excellent

14 Oct 2019

Verified traveler

Location is good however difficult to find with no obvious signage.

Leisure

10/10

Exceptional

11 Oct 2019

Bethan

100 per cent recommendation

Lovely staff and service. Comfy, spacious room. A really nice boutique hotel ideally located for a stay in Naples.

Partner

10/10

Exceptional

21 Sep 2019

Verified traveler

We only stayed one night as we had to catch a flight out of Naples early the next morning. The staff was very friendly, helped call a cab for a 4:30am pick up and even packed us each a little bag of breakfast treats to go. The room itself was spacious and clean and the location was great. Its right in the heart of some major plazas and shopping. Would definitely stay here again if in Naples.

Leisure Friends

10/10

Exceptional

05 Aug 2019

Verified traveler

Highly recomended.
Incredible Staff, very young and happy.

Leisure Partner