Name: Art Resort Galleria Umberto
Address: Galleria Umberto I, 83, Napoli, 80132, IT

10/10

Exceptional

28 Jul 2026

Mark

Situated within the Gallery Umberto good for getting around. Staff very helpful, room lovely, breakfast very good lots of choice. Small annoyance was the pressure from the rainfall shower but there was a hand held as well so no real problem

10/10

Exceptional

12 Jul 2026

STUART

The staff were very obliging, in particular, at breakfast, always a friendly smile.
The manager was extremely helpful, and showed concern and helpfulness when we had to make unforseen travel changes to our onward journey.
Stuart Kelly
New Zealand

Partner

10/10

Exceptional

01 Jul 2026

Zoe

Great location. Quiet room. Super helpful people!

10/10

Exceptional

22 Jun 2026

Mandana

This hidden gem inside the Galleria truly stood out during my travels. The staff are exceptionally friendly, and the rooms are spotless. As an avid traveler who has stayed in many hotels, I can confidently say this is one of my favorites. Teresa at the front desk offered us fantastic suggestions for exploring the area, and Caterina was the sweetest person in the breakfast area. If I return to Naples, this is undoubtedly where I’ll stay.

Family_with_children

2/10

Poor

17 Jun 2026

Yelena

I had a very concerning experience during my stay. Accessing the room required using two different elevators, one of which required payment to use, which was unexpected and inconvenient.

The second elevator, located in a separate adjacent building, appeared quite old. Unfortunately, I became trapped inside it when it stopped between floors and lost power. Because the elevator was located away from the main reception area, there was no immediate assistance available. I was forced to call out for help until nearby residents heard me and contacted the receptionist.

The receptionist did her best to assist, but she was understandably unprepared for the situation and had to call for additional help. The experience was extremely frightening, and the condition of the elevator did not inspire confidence in its safety or reliability.

As a result, I no longer felt comfortable using that elevator. The location of the room became highly inconvenient, as accessing it required either using the elevator that had malfunctioned or navigating the stairs. This significantly impacted my comfort and overall experience during the stay.
I wish I can give 0 stars, they did not even want to acknowledge this incident when tried to let them know how I felt and how inconvenient and frightening this situation was.

Partner

8/10

Excellent

14 Jun 2026

Nancy

This is the third time I have stayed in this hotel in the last 15 years, and I love the location (central to everything) and the style, and you can't beat the price. The breakfast is also wonderful. This particular booking was the second of two back-to-back stays we had in this hotel. The \"deluxe\" room was not available for the 1st couple of days, so we stayed in the lower cost \"superior\" room, then moved to this \"deluxe\" room for our remaining 3 nights. We wish we had stayed in the \"superior\" room!! I'm assuming they had it as the lower cost option because it is in an annex of the building, so you have to access two sets of elavators. But this only adds a couple minutes to getting there. I think that because the rooms in the annex were done more recently, everything was better there - newer and cleaner. There was more storage in the modern closet (the \"deluxe\" room had no drawers at all to put away clothing), the bathroom was MUCH bigger and clean and new, the balcony was in better shape, the mattress was more comfortable, etc etc. The only thing (other than the location) of the \"deluxe\" room had was that the room was SLIGHTLY larger. But because there was a cumbersome 4 poster bed and old beat-up antique furniture, the USABLE space was not any more. (Oh, and for some reason, the TV lineup had CNN available, whereas the \"superior\" room had only Italian channels.) I highly recommend you save the money and choose a \"superior\" room rather than the \"deluxe\".

Partner

8/10

Excellent

12 Jun 2026

James

It was inconvenient to go up and down the stairs and switch floors from different sides of the building. The staff was great. Nice breakfast. Clean , large rooms. WiFi really weak

Family

6/10

Pleasant

11 Jun 2026

Rhonda

This property is in a beautiful area and very unique, however it is NOT easy to access and very much a maze to get in and out of along with your room location. Be aware if you have luggage. When car service drops you there are marble steps and a few homeless camps you have to step around. We stayed three days and two nights and only had hot water once? We could never get an answer as to why this happened? We had to leave at 3:30 in the morning to catch our flight our of Naples and a cold shower was not what we needed before our 19 hour travel back to the States.

Partner

10/10

Exceptional

27 May 2026

Xiaoying

great location and breakfast

Partner

10/10

Exceptional

18 May 2026

Gerald

This is one of the most unique hotel experiences I've ever had. The staff were excellent - went way above and beyond when we needed a few documents printed, etc. The breakfast was also very good. This is without a doubt the best hotel in the old town area. Built right into a shopping mall with all kinds of amenities right inside and outside the building. Would definitely recommend. Coolest old elevator ever !!!

Partner

10/10

Exceptional

10 May 2026

Frederick

The facility was great including location, historical building and closeness to our excursions. The staff were very helpful and friendly, most accommodating.

My only complaint is the bed with 2 mattresses seemed to fall to the middle making it uncomfortable to sleep.

Friends

4/10

Poor

07 May 2026

JUDI

This property is inside the Galleria Umberto on the 4th floor and was hard to locate the entrance. When we finally arrived we were told the elevator “didn’t work so good” and we needed to use our feet. Meaning, take the stairs with our luggage without assistance. The shower was clogged and flooded the room with water. The TV did not work. We do not recommend staying here. I am sure there are better options.

Partner

10/10

Exceptional

30 Apr 2026

Xiaoying

Breakfast is amazing I love it

Partner

10/10

Exceptional

13 Apr 2026

Jayne

Great breakfast menu

10/10

Exceptional

07 Apr 2026

Eliza

Everything was amazing, especially the staff!

Family

6/10

Pleasant

02 Apr 2026

Paulo Vinicius

Room was stincky not because it was not clean but it is an old property with poor bathroom ventilation

10/10

Exceptional

31 Mar 2026

Said

Not bad, they could do better

Family

8/10

Excellent

17 Mar 2026

Chris

Noise from the cleaning of the Centre was an issue and people coming back late .
Great location and very good staff

Partner

10/10

Exceptional

12 Mar 2026

Chris

Very good staff and well decorated rooms. The plumbing is however noisy and the old lift can be slow with a queue.Perfect location in the heart of Naples

Partner

8/10

Excellent

20 Feb 2026

Fiston

Location, friendly staff, balcony

Partner

6/10

Pleasant

15 Feb 2026

Marisol

The hotel was ok for the price. The room was descent, the staff were really nice, specially Catarina who did an amazing job in greeting and attending to not only to us but to everyone we saw going for breakfast. Breakfast was good. The only thing I really did not like about my stay was that I had to take two elevators to my room. First an elevator, which I have to mention, Is an old elevator that works with ten euro coins. The first elevator only went up to the 4th flour, from there we enter the reception walked through to the back of the hotel and had to take an another very small lift elevator that didn’t really worked very to our room which was also like the fourth floor. It was really weird. It made me nervous every time I had to take it. The hotel is only a floor in a very big building, The Galleria Umberto. We also had a medical clinic a floor below us which we had to go across 2 times because the lift elevator was not working. Not my favorite. I would not stay in this hotel again

Leisure

10/10

Exceptional

13 Feb 2026

james

The front desk gal and the breakfast gal were 100% froendly and helpful. Always smiling and eager to assist. Great employees. Great women. Thank you ladies! Jim/Anne from NY

Partner

8/10

Excellent

19 Jan 2026

Shawn

All great

10/10

Exceptional

11 Jan 2026

Giulio

The breakfast variety was very good and fresh every morning. Very friendly and informative staff. Central location within walking distance of the many historical and museum locations.

Leisure Partner

8/10

Excellent

14 Nov 2025

Stephen

Clean, friendly, perfect location

6/10

Pleasant

19 Oct 2025

Mariia

Did not have breakfast included, needed to pay additional.

10/10

Exceptional

15 Oct 2025

Clare Louise

The hotel was in a beautiful galleria in centre of a busy shopping/food area. even though it was stunning architecture, at night the galleria had lots of homeless people in cardboard box homes. Staff at hotel were super friendly and helpful. Breakfast was fine, just basic, but we knew it was. Room was clean and up to standard. everything was walkable to shops and dining.

Leisure Partner

8/10

Excellent

12 Oct 2025

Katherine

Decent room close to sites and restaurants.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Colleen

Very nice location for dining and shopping

Leisure Family

10/10

Exceptional

28 Sep 2025

Patrick

Employés très attentif aux besoins des clients. Très bonne air climatisé. Matelas un peu trop ferme.

Partner

10/10

Exceptional

27 Sep 2025

Elena

Beautiful art deco hotel, quiet, great location, nearby shops, restaurants, walking distance to Centro Storico and the port.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Anita

The area around the galleria is a beautiful, architecturally stunning. The hotel staff was nice and we received a bottle of champagne on arrival. However it was difficult to access the hotel from the street. When we first arrived we had taken the ferry into the Port of Naples, there was not a Porter at the ferry or any clear instructions on how to get to the hotel. When we arrived to the hotel we had to bring multiple suitcases up a large staircase. I had asked the front desk for help but there’s only one person there so they could not leave or help us and additionally said that this service they normally offer. I think for any access points are difficult to bring up bags to the hotel and then subsequently to your room and a small elevator. They really need to have additional concierge services or porters to help bring luggage up. Also you have to use a little coin to operate the elevator which the front desk does give you but this was not told to us.

In order to get in and out of the gate you have to press a certain button, again this is not that difficult but no one explained this to us at the front desk at time of arrival

Leisure Partner

10/10

Exceptional

08 Sep 2025

David

Absolutely fantastic and quite unique

Absolutely fantastic and quite unique being located in an amazing setting

Friends_and_family Friends

6/10

Pleasant

07 Sep 2025

Nisha

Convenient

10/10

Exceptional

09 Aug 2025

Gail

I loved it all .. the lift was great but do ensure you arrive with 10 centime change .. I’ll say no more ..

10/10

Exceptional

07 Aug 2025

John

Great place to stay lot of history in the building

8/10

Excellent

25 Jul 2025

Elena

It was hard to find the place. The entrance is hidden inside the shopping mall. They needed to give detailed instructions.,but they did not
The room was nice, except the bath instead of the show. I struggled to climbed in and out.
The staff was very helpful, good convenient location .
I probably will come back

Leisure Self

8/10

Excellent

25 Jul 2025

Elena

My arrival to this hotel was tragic. My plane was Kate and I came after 12am. Taxi driver threw me out and said - this hotel. But there was no any sign.
It was a shopping mall that was now dark, with closed shops, homeless people lying around with horrifying dogs. I went hysterical. Eventually someone helped me to give this hidden hotel. I think thrybfjoujd advised detailed hiccup find them. But they did not.
The room was nice, the staff was very helpful. I did not like the high bath instead of a shower. It was hard to climb into it. It was a struggle . But the air condition was working well. there was a tea kettle, nice bed, room cleaned every day, good location, after you know how to find the place. So I will probably come back!

Leisure Self

10/10

Exceptional

22 Jul 2025

AMY

A very uniquely decorated hotel in a beautiful historical building. Hotel is on the fourth floor accessible through a security gate from the main mall. We had the junior suite which was renovated huge also with a very new contemporary bathroom with a whirlpool. Location is very convenient with access to lots of restaurants and shopping. And close to the meeting point for the hop on off sightseeing bus tours. The staff was super friendly and helpful. There is no parking on site. You have to park at nearby indoor parking lots at a cost of 35 to 50 euros.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Tom

Lovely property in a beautiful building, a bit hard to find the entrance (it’s inside the galleria, on one of the entrances near the centre). The signs point down a dodgy street. Area is great for everything nearby!

Leisure Partner

10/10

Exceptional

27 Jun 2025

Rachel

Location was perfect. While we only stayed one night to catch a flight to Athens the location allowed is to eat ship and do. Quick hop on and off bus tour in a short period of time.

Leisure Family

10/10

Exceptional

03 Jun 2025

Michael

Very unique property.

Business_and_leisure Family

10/10

Exceptional

03 Jun 2025

Tyler

Awesome hotel

Leisure Self

10/10

Exceptional

25 May 2025

Alexander

ok

8/10

Excellent

22 May 2025

SHEILAGH

Mold in bathroom and the bath needs a renovation, and walls were thin, but we really like the hotel, location and staff.

Leisure Family

10/10

Exceptional

13 May 2025

Carole

The room was nice and the view into the Galleria was amazing. The elevator is a bit slow and cost 10 cent euros but the hotel gave us 10 cents when we needed it.

Leisure Partner

10/10

Exceptional

07 May 2025

Howard

Everything is good with this hotel!

4/10

Poor

04 May 2025

Peter

Elevator issue big deal would not stay again. Very little understanding of English by staff

Partner

10/10

Exceptional

04 May 2025

Eva Maria

Spectacular hotel, close to everything. Perfect service with special mention to Margherita, Francesca, Nathasha, Carmen and Tereza.

Leisure Self

10/10

Exceptional

25 Apr 2025

James

Lovely rooms, great location, and excellent staff.

Leisure Family

10/10

Exceptional

12 Apr 2025

Hanny

Everything was excellent

Leisure Family_with_children

10/10

Exceptional

31 Mar 2025

Yanela

Excellent staff, good location

10/10

Exceptional

26 Feb 2025

Justin

This place was absolutely stunning. Staff was the friendliest people I’ve met.

Leisure Family_with_children

10/10

Exceptional

11 Feb 2025

Verified traveler

Great location, beautiful rooms!

The location of the Art Resort Galleria is excellent, right on Via Toledo - a busy shopping area with plenty of sides streets with dining options. We felt very safe, there was always police presence around the area and it is very walkable. It is also right by the port, so access to the ferry over to Sorrento is very convenient. Taxis are also available directly outside the hotel if you need to go anywhere else, and was very quick to the train station.

The room itself was very beautiful and well appointed. One thing to be aware of - our shower had a large step up and over the tub to enter, which also meant a large step over the tub and down to the floor to exit. The breakfast was not worth the 12euro, but was convenient for a quick stop. There are plenty of coffee/pastry places (and a McDonalds) directly downstairs.

We had difficulty finding the entrance upon arrival, it is not highly visibly marked as it is in the mall, and the lobby is not on the ground floor. Make sure you know where it is. The elevator is also very small and very slow.

Friends_and_family Family

8/10

Excellent

28 Dec 2024

Abhishek

This hotel is on the 4th floor of a very beautiful and architecturally famous shopping gallery. Staff is friendly and helpful, location is very close to shopping area with about 10-15 min walk to historic center, and 5 min walk to seaside.

Leisure Family

10/10

Exceptional

20 Dec 2024

Paul

-

10/10

Exceptional

05 Nov 2024

Susan

Right in the heart of Naples surrounded by great dinning, bar and tourist sites. Busy area but easy walking. Front of office staff were friendly and helpful.

Partner

10/10

Exceptional

30 Oct 2024

Hong

Great location, friendly staff, easy access to all the tourist spots also close to the port for day trips.. and lots of nice restaurants near by too

Leisure Family

10/10

Exceptional

26 Oct 2024

Utpal

Not crowded. Near metro, nice part of town. View of grand hall from room was amazing. Only complaint is having to pay 10c to ride the lift. We did not have change when we came in for checking in. Fortunately we were able to ride with someone else.

Leisure

10/10

Exceptional

20 Oct 2024

John

Plane delayed arrived after mid nite
Night staff was SO very helpful. Our stay was very pleasurable.

Leisure

10/10

Exceptional

07 Oct 2024

Catherine

Dans la galleria Umberto palais plein de charmer

Belle expérience dans la galleria Umberto, plazza du plebiscite et opéra à 2 pas. Douche à améliorer et lit grinçant
Décoration hétéroclite

8/10

Excellent

07 Oct 2024

Drew

Magic view of the Galleria from the window

Loved the location, room was clean, bed was comfortable and location is great for the Spanish quarter. Being in the actual Galleria is such a stunning setting. The hotel sign could be a bit bigger as walked past it a few times as it was Sunday and very business with people. I ended up finding by walking up an alleyway outside the galleria which had some interesting smells going on. However, never had to use that entrance as could see the other gate from the inside. Like a few cities, be prepared for unfortunate homeless people who use the Galleria at night for roof over their heads. They never bothered us and just want a place to sleep and would be gone if you get up late

Partner

10/10

Exceptional

05 Oct 2024

Analia

Amazing

10/10

Exceptional

23 Sep 2024

Michael

We really enjoyed our stay at the Galleria Umberto. We were worried that we would have to lug our luggage around for a few hours before check in as we got to Naples at 10 and didn’t have check in until 2:00 PM, but they were great and held our luggage for us while we explored the local area. The staff was great!

8/10

Excellent

15 Sep 2024

Sean

Naples

Naples itself is very run down and chaotic

Partner

10/10

Exceptional

06 Sep 2024

Clarkson

A real eye opener!

Simply wonderful friendly staff, who could not do enough for us. Beautiful room. Phenomenal location!

10/10

Exceptional

21 Aug 2024

Jean

This is a really cool hotel. The rooms are like a museum, stylized gilded furniture, a huge canopy bed, balcony, and great 24 hour front desk service.

Arrival by car is tricky, (nowhere to pull up to) but it can be done with the staff's help, and they help you find nearby (paid) parking. It is located within a traditional shopping center on the 4th floor which is just a few steps away from one of Naples' best walking streets with amazing restaurants and shops, and the Spanish Quarter. We would absolutely stay there again!

Leisure Family

10/10

Exceptional

19 Jul 2024

Peter

absolutely lovely place and mint staff..

Leisure Partner

6/10

Pleasant

02 May 2024

Jade

This hotel is in a great location, right on the outskirts of the Spanish quarter and close to a few metro stations and the port so you can get around very easily! The room was a bit tired, fittings in the shower coming off, but really appreciated the double glazing as Naples is a loud city! Lovely balcony looking out onto the street of Naples.

Only unfortunate incident was that when we came back from a day out, our balcony door had been left open from what we assume was the servicing staff, as we checked everything was locked upon leaving. When I told the staff about this on checkout, they just replied with 'ok' rather than any sort of apology which we found very disappointing.

Great location, wouldn't stay again.

Leisure Friends

10/10

Exceptional

25 Mar 2024

Robert

Beautiful building, beautiful art. The most beautiful place I have ever stayed. Good breakfast

Leisure

8/10

Excellent

02 Feb 2024

Michela

C

Leisure Family

2/10

Poor

20 Nov 2023

Russell

Never ever again

Where to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one.
The worst hotel experience I can remember in a very long time.
Staff were ok - I guess it's the owner!

Partner

6/10

Pleasant

07 Nov 2023

FORTUNA

First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.

Leisure Self

8/10

Excellent

11 Oct 2023

Jane

The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc.
The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.

Leisure Family

10/10

Exceptional

24 Sep 2023

Abel

Extremely clean , great location and amazing customer service !!

10/10

Exceptional

06 Sep 2023

Luis

We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!

6/10

Pleasant

15 Jul 2023

Matteo

Nice rooms but you are paying for an hotel without a reception and basic level of service. Access to the rooms is a little contrived with a small and slow elevator. Location is great, but it may feel weird to live inside a decadent gallery.

Leisure Partner

10/10

Exceptional

03 Jul 2023

Christophe

Perfect location to explore Naples. A hidden gem!

Every single staff member went above and beyond for me. As a women travelling alone, they made sure I was picked up from airport, even after flight delays. They helped me navigate the city and organised transport when needed. Room was spacious, comfortable and has eveningypu could need. Breakfast was a lovely selection with stunning views of the glass roof of the Galleria. Highly recommend location for San Carlo theatre (directly across the street), the funicular to Castel Elmo (also across the street) and easy access to many sites of Naples.

Self

8/10

Excellent

25 Jun 2023

William Boughton

A delightfully quirky hotel. Inside of the Galeria Umberto , right beside coffee shops and even a McD's.

The room was well appointed and individually styled. Very comfortable with a view over the mall.

The quirky old elevator require ¢10 to operate , and whilst the front desk supplies these,we brought our own.

Our ONLY complaint was the dearth of an ironing board...iron they had...board...not so much.

Leisure Family

8/10

Excellent

13 Jun 2023

Emanuela

Staff was accomodating a request for a room with external view which was very nice. Spacious and comfortable room with a view.

Leisure Partner

10/10

Exceptional

05 Jun 2023

Loredana

The hotel was beautiful. More importantly the staff was obliging, compassionate and friendly. My roommate had to go to the hospital and they helped arrange for an ambulance. Once she returned, they checked in her periodically and really made sure she had all she needed. They were the TOP of their class. Thank you team!

Leisure Friends

8/10

Excellent

21 May 2023

Liliana

Great location! The room had a quaint little balcony!

Leisure Partner

8/10

Excellent

16 Apr 2023

emanuela

Beautiful inside and outside

Leisure Family

10/10

Exceptional

24 Mar 2023

Elvia

I love the location everything was within walking distance staff They were patience and give me directions the place was very very clean.

Leisure

8/10

Excellent

31 Dec 2022

Mirella Boaglio

Nice place. Excellent shower. If you have many bags be aware that you have to face some stairs to enter at the galeria.

Leisure Family

10/10

Exceptional

01 Nov 2022

Christina

Staff were fantastic. Breakfast was good. The building that the hotel is in is absolutely gorgeous. The hotel is on the 4th floor. You have to buzz in sometimes if the door downstairs is closed. We chose to walk up the stairs but there is an elevator. I think it costs 10c but the hotel will give you money. It can be a bit noisy in the atrium as it is open all night but not a big deal. Just an amazing location. Restaurants all around block so easy to find food. Take the free walking tour when in Naples.

Leisure Friends

10/10

Exceptional

11 Oct 2022

Marie

Great rooms. Beds very comfortable. Good breakfast.

Friends_and_family Family

6/10

Pleasant

26 Jul 2022

Destanee

Hotel was okay for the price i paid for one night. I had to book a hotel in Naples last minute due to a missed connecting flight and missing the last ferry to Capri. I was expecting a little more for the price that I paid. We had a little trouble finding the place as it is inside a building and the entrance is under construction so it was a little difficult finding the entrance. The hotel itself is on the 4th floor, had I known this I wouldn’t have carried my luggage up for 4 flights of stairs and the check in was confusing. The reception is on one floor and the front desk is on another. And not knocking the hotel for this but there was some type of performance going on inside the building that started at 1am and didn’t end until 3 or 4, so sleeping wasn’t the easiest.

Leisure Friends

6/10

Pleasant

16 Jan 2022

Jacqueline

Like ubicación muy buena

No me gusta que debes tomar ascensor pequeño
No me gusta muchos desamparados durmiendo abajo en el piso

Leisure Partner

10/10

Exceptional

03 Jan 2022

Heidi

Unique, artistic, romantic, great location.

Business_and_leisure Self

10/10

Exceptional

24 Nov 2021

Roger

The room itself was great! Lack of parking, and access to parking was very difficult.

Leisure Partner

6/10

Pleasant

10 Nov 2021

Donald

There was a foul odor in the bathroom. That never left over a 2 day stay.

Friends_and_family Family

8/10

Excellent

06 Nov 2021

Mari

Excellent location, nice hotel

Partner

6/10

Pleasant

28 Sep 2021

Verified traveler

Ok stay

The hotel does the job, but its nothing special. Its rather noisy already from early morning. Also the personel is not too friendly

Friends_and_family Friends

4/10

Poor

09 Sep 2021

Judy

Not clear on location, hard to find as no outside sign.

Leisure Partner

8/10

Excellent

08 Sep 2021

Riad

Good location - meh everything else

Good location in nice part of the city, date rooms and very loud AC. Bathroom also very dated. Difficult to find if you come at night, you have to buzz through metal gates and go to the 4th floor where no one told us, also organised driver to pick us up from airport and was a no show so had to take a cab which I wanted to avoid given Naples reputation with pickpockets.

Partner

10/10

Exceptional

03 Aug 2021

Verified traveler

Located inside the galleria. Nice historic hotel and you feel like you are staying in a castle room. Great to have a large bathtub and a shower! Very good hospitality! The only concern was the people sleeping at the galleria entrance…(I know it’s nothing to do with the hotel)

Leisure Family

10/10

Exceptional

20 Jun 2021

Verified traveler

Very beautiful, excellent property

Leisure Family

4/10

Poor

18 Jun 2021

Alexandra

Won’t be back

Good location, however the hotel is definitely not 4 star. Great view from the balcony but the room itself was below average and the bathroom smelt really bad of male urine to the point I had to hold my nose every time I entered. I would have complained, however I arrived after midnight and left as soon as I woke.

Self

8/10

Excellent

15 Jun 2021

Verified traveler

Pretty difficult to find even though it is located inside a shopping mall. Nobody, including employees, security & police, had no idea where it was even though it was 20 yards away🙄.
Additionally, i purposely filtered my hotel search results to include free parking & yet still this place showed up. Be advised parking is a major hassle, off site & costs 20-25 euro per nite.
Decent place, good loc., staff was very nice but not sure if I'd use again.

Leisure Partner