B&B Art Suite Santa Brigida

Italy , Naples
NAPOLI, Via S. Brigida, 68
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50 reviews shown

4/10

Poor

29 Dec 2025

Hector

Most pictures on internet are NOT representative of B&B Art Suite Santa Brigada; they are pictures of a hotel located about 100 feet away that processes fees and issues keys to unit. B&B is located at another building with another entrance and has a 2 star rating due to misleading pictures and poor maintenance in unit.

Friends_and_family Family

2/10

Poor

05 Oct 2025

firouzeh

Very confusing to find this place, no communication in advance, no help to find a taxi for my flight, no wifi !! Basically they were not waiting for us and they kept blaming it on Expedia. I needed their help to reserve a taxi for airport, they said it’s saturday and the company we get taxi from is busy !! No help with our luggages, the elevator was so old small with 2 door. Very noise neighborhood, Overall disaster

Leisure Friends

4/10

Poor

12 Sep 2025

Dee-Dee

The proporty is not as advertised. The sign for the hotel was the size of a book extremely small. Rang the bell at least 15 times no answer finally had to call by phone 5 times. Our room was a block away from the checkin. Would not recommend to anyone!!!

Leisure Friends

8/10

Excellent

09 Aug 2025

Karina

Thank you for beautiful room and great location .
Definitely would go back to this hotel.

Leisure Self

10/10

Exceptional

23 Jul 2025

Anthony

This was certainly a unique stay in the Umberto shopping gallery. Check-in was very confusing and could have been better instructed ahead of time. However the staff were very helpful and nice and the room was excellent value, I enjoyed my stay.

Leisure Partner

10/10

Exceptional

19 May 2025

Jessica

We absolutely LOVED our stay at the B&B Art Suite Santa Brigida, it's close to everything and such a lovely building, the only thing we had a problem with was a peculiar smell often bellowing from somewhere we couldn't locate outside our room and in the bathroom, luckily we were out most of the day so it wasn't too much of a problem.
We will definitely be back again

Leisure Partner

10/10

Exceptional

27 Jan 2025

Luiz André

Vista do quarto

Espaço maravilhoso, localização excelente, dentro da galeria Umberto. Ao lado da Via Toledo.
Staff super atencioso e dedicado!
Nota mil!

Business Family

4/10

Poor

08 Jul 2024

Marie

We were never told our room was on another building and not part of the actual hotel
The area was filthy with garbage everywhere and it was a very stress filled experience
The room was clean.
Check in was not pleasant especially since the area felt like a dangerous place

Leisure Family

6/10

Pleasant

18 Jun 2024

Staci

The view was amazing, very unique property. You walk right out into the middle of all the shopping, Beds were comfortable. Staff was very friendly.

Leisure Family

4/10

Poor

04 May 2024

Juliana Bastos

Average

This particular hotel did not have the same check in desk as the other properties that belong to the mall. Unfortunately, we had to go through a different entrance, it was dark and the room I booked did not have a the view I paid for. The bathroom was leaking, the was uncomfortable. I would not recommend it.

Friends_and_family Family

10/10

Exceptional

22 Oct 2023

Giovanni

excellent property

Leisure Partner

2/10

Poor

04 Sep 2023

Roland

I even did not stay on this hotel. I ring the bell and no one answered the doorbell. I tryed the phone number and no one answered the phone. I went to 3rd floor and no one answered the doorbell. I waited for one hour and no one showed up to check me in. I called Expedia and told them the story and ofter that one guy called me , but on that time I was booking another hotel because I was very tired from 20hours flight. No refund yet. The lobu was under construction and fealty.

Leisure Self

10/10

Exceptional

04 Aug 2023

Matthew

Great stay!

Leisure Partner

4/10

Poor

24 May 2023

Shaina

This hotel was not worth the nightly fare ($250aud). There was black mould in the bathroom behind the toilet chamber that you could see when in the shower, the bathroom needed to be recalled with the grout being black and chipping away throughout. The room itself is in the mall and the shutter blinds to keep the light out at night are screwed to the wall so that you can’t use them (!!!) When we entered the room, it stank and felt like the heater had been on all day. The floor tiles were broken throughout. The lift was so dodgy that I sent the bags up and walked up the stairs instead. The area and Napoli in general, is quite scummy and not worth the visit. Head straight to the island instead of staying in this city.

Leisure Partner

10/10

Exceptional

22 Mar 2022

Jeffrey

This property is located inside a Galleria, a unique art nouveau style shopping hall. Beautiful room, so worth the extra couple euro for the Deluxe Room, with a marble juliet balcony over looking the interior.

Great people watching, Whirlpool bath: pet friendly, super friendly and helpful cleaning staff.

Leisure Pet

4/10

Poor

09 Mar 2020

Verified traveler

The rooms are lovely, location is good, breakfast was good. But it's noisy. Really, really noisy. Impossible to get a decent night's sleep.

Leisure Partner

10/10

Exceptional

14 Oct 2019

Verified traveler

Arrived at the property at 21:00 and although it may seem difficult to find, it is easy enough. The sister hotel can be found opposite the Sephora makeup shop On one of the gated corners in the middle of the gallery.

The Staff on check in were happy, helpful and friendly. The member of staff took us round to our entrance. An old style elevator which was quirky led us to the entramce to the B&B and don't be fooled by the outside of the hotel. Once you go in through the doors it is lovely.

The room was exactly like the pictures with high, sweeping walls and oppulent decor. Immaculately cleaned

Inside you had complimentary toiletries, sewing kit, shaving kit and even branded slippers. A really nice touch

The rooms have air conditioining and tea and coffee facilities as well as a fridge

If you are a light sleeper you may want to invest in ear plugs as you do have shops below but, even being an kncredibly light sleeper i had no issues in such a comfortable bed.

Breakfast was nice enough and mainly continental pastries, meat, cheeses, cereal fruit, yoghurt and eggs. Great for setting you up for a long day trip to Pompeii!

Sitting out over the main gallery you really do feel privileged to be in such an historical building and again it was just as the pictures

The lady who served us every day was cheerful, friendly and a joy to have around.

All in all i would highly recommend this B&B. Location and facilities are perfect and as a small quirky B&B it cannot be faulted

Leisure Partner

10/10

Exceptional

23 May 2019

Noreen M.

Unbeatable Location and lovely breakfasts

We had a great time, stayed two nights, wish we had more time. It is in the heart of the city, walking distance to everything. Treated royally during breakfast. Loved it, highly recommend it.

6/10

Pleasant

30 Mar 2019

Tony

Great location for a base

Great central location for Metro, shopping and ferry port. All in walking distance.
Make sure that you get what you sign up and pay for! The room description included a bath, which I forgot was included as I'd booked some time ago, we had a shower. I only realised and remembered this when I was checking my emails for the return flight.
All the staff were extremely helpful, and nothing was too much hassle for them.

Partner

10/10

Exceptional

05 Aug 2018

jane

A quirky centrally positioned hotel

Not the usual type of hotel, quirky in style and in a brilliant position. Staff extremely helpful and pleasant. Left to your own devises (not always someone on reception) but alway with the support of sister hotel. The most divine setting for breakfast overlooking Galleria Umberto and offered a excellent range of food.

10/10

Exceptional

12 Jun 2018

Sonia

The hotel was absolutely lovely and the staff were incredibly welcoming and friendly.
The only issues we had with the hotel were: 1) it was a little bit confusing to find the place. A little bit more instructions on where to go and how to find them would have been much appreciated, and 2) this may have just been our room, but the shower head was absolutely awful. Took three times longer to shower than it normally would!
However, those were minor complaints. Otherwise we really enjoyed our stay!

Partner

2/10

Poor

04 Jun 2018

Jillian

Arrived...Plumbing in room not working or so they said. We were moved to another hotel...got to wonder how much they over book

2/10

Poor

18 Sep 2017

Art B&B Santa Brigida

Don't stay here

awful, poor location, not enjoyable

10/10

Exceptional

17 Aug 2015

Peter

Small but comfortable

Natalia was a perfect host, if we ever go back to Napoli again, I would recommend to stay here...

Family

8/10

Excellent

25 Mar 2015

Roxpsy

B7B Galerria Umberto and Art Resort

We stayed a total of three night in Naples. The first 2 nights were spent at the Art Resort B&B and last night at B&B galleria Umberto. Both B & Bs are managed by same staff. Situated on 3 and 4 floor of the Galleria Umberto, it's in an ideal setting. All staff, Maurizio, Monica and others were all very professional, friendly, helpfull and kind. Rooms are very clean, the breakfast area overlooks the Inside of the Galleria Umberto.
Thnak you all for a great stay!! We will return and refer to our many friends

2/10

Poor

14 Sep 2014

Joshua V

Absolute Nightmare of a Hotel.

I walked around the block several times with all my luggage trying to find the entrance to the hotel. What they do not mention is the entire block is under construction and so there is a little piece of paper that is taped to the side of the building identifying the entrance. Ofcourse the hotel is on the 5th floor and the elevator takes 1 euro to operate so I ended up lugging my luggage up 5 flights of stairs. I get to the front desk and they tell me I am actually at the wrong entrance and to walk down the 5 floors again, walked over a block and walk back up 5 flights of stairs. I do that and when I get to the other entrance I learn that it is actually the overflow section and is actually not part of the hotel at all. This is what I hate about the room: The room is extremely small, the bathroom had black mold growing in it, there are no available outlets for a computer, the wireless signal is extremely weak, the AC in the room is designed to keep a 50sqft room cool (room never got cool), because of the construction the view they boast on their page is nothing but construction equipment, the staff is very unhelpful, and it is extremely noisy in the room. When I voiced my concerns to the front desk and told them I was not going to stay the entire week they told me they don't care if I leave but were going to charge me the entire week anyways. So I called Hotels.com and they were able to call the hotel and fix my issue. ABSOLUTELY HORRIBLE!

8/10

Excellent

30 Aug 2025

ARI RAFAEL

Buen lugar, buen servicio y buena ubicación.

Es un hotel muy bello y ubicado en el centro, con lugares hermosos de Nápoles. Sin embargo, también es cierto que hay complicaciones para check-in después de las 4pm y eso porque el lobby está a unos edificios de distancia, dentro de la Galería Umberto I. Además, si llegas a esa hora, debes subir tus maletas sin elevador y son 4 pisos, lo cual es demasiado pesado cuando llegas. Pero lo demás, en general, muy bien. Es muy bonito y les recomiendo mucho el desayuno, que aunque no está incluido, el precio es bueno y se puede tener una vista espectacular de la galería.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Nico

Top Aufenthalt

Business_and_leisure Self

8/10

Excellent

07 Aug 2025

Verified traveler

Friendly staff. Clean and tidy room. Good location. However, it was inconvenient that the room was so far from the reception (it was in a different building).

Partner

2/10

Poor

05 Jun 2025

Jesús

Es un acertijo encontrar el lugar, reservas pensando que es un hotel y después te mandan un mensaje diciéndote que la recepción es en otro lado del edificio, el cual tienes que ir tocar un timbre, buscar la recepción en un tercer o cuarto piso, después te registras, te dan como 6 llaves, una para cada puerta, después te tienes que ir a otro edificio tipo departamentos, y no te explican que para entrar es con código y que para encender la luz es con la misma tarjeta metálica, necesitas abrir como 5 puertas para entrar, la de banqueta, después la de entrada, después otra para el pasillo y al fin llegas a la de tu habitación, no lo recomiendo

Partner

6/10

Pleasant

23 Sep 2024

Naoko

天井が高く、部屋は広い。ガレリアそばで観光、食事にも便利なロケーション。アメニティはシャンプーのみだが、必要最低限の備品はある。水回りは湯量も豊富で使いやすい。
難点はチェックインがとにかく困難なこと。まず、ガレリア中央、No.83の鉄の格子扉のなかのエレベーターで4階に上がり、そこにあるホテルで、Art sweet Santa Brigidaの鍵を受け取る必要がある。直接Art sweet Santa Brigidaに行っても、中に入る事は出来ない。私達は電話でチェックインの方法を問い合わせた。チェックインに関する案内を、もっと丁寧に行って欲しい。

Leisure Family

10/10

Exceptional

09 Oct 2023

Albert J

Remarkable accomodation in a stylish setting. Generous prepared breakfast though in a different part of the building.

8/10

Excellent

22 Jun 2023

emilio

Struttura in posizione centrale a due passi dalla metro municipio è da via Toledo . Stanza molto silenziosa , pulita . Possibilità di colazione presso l’hotel al costo di 7,50 euro.

Leisure Family

4/10

Poor

25 Apr 2022

Verified traveler

camera con puzza di fogna

ci e' stata data una camera la numero 1 come unica disponibile con finestra su corte interna inesistente,vicino a campana e orologio rumoroso,premesso che essendo napoletano ho preferito non protestare,ma il fatto di un a fortissima puzza di fogna il secondo giorno per tutta la notte e' insopportabile,e un eventuale controllo asl non autorizzerebbe l'abitabilita' in un paese civile.tra l'altro mi sembra che le altre stanze non fossero occupate.probabilmente si da precedenza agli stranieri e noi altri ci possiamo arrangiare,grave.....

Partner

8/10

Excellent

23 Oct 2021

joel

Déçue

Hôtel très bien situé cependant les photos ne correspondent pas en effet nous avions une fenêtre avec un verre opaque donc aucune lumière et cela donnait sur une cour intérieure plutôt moche.un seul verre plastique pour deux et pas changé du séjour

Partner

10/10

Exceptional

01 Aug 2021

Cyril

The best location for exploring Naples

Nice small place in brilliant location. Friendly staff, good service.

Friends_and_family Family

10/10

Exceptional

11 Oct 2020

Rosana

Toppen

Self

10/10

Exceptional

07 Mar 2020

JOSIANE

Exceptionnel et royal

Très bel édifice pour ce Palazzo, très bien situé
Service de qualité et chambre spacieuse et très propre

Friends_and_family Family

10/10

Exceptional

01 Nov 2019

Magda

Très bel endroit.

Friends_and_family Family

8/10

Excellent

12 Mar 2019

sebastien

Très belle endroit. Emplacement au top . Photo trompeuse sur l emplacement du petit déjeuner. Le réceptionniste très sympa par contre l équipe de petit dej désagréable. Un peu bruyant.

Leisure Partner

10/10

Exceptional

01 Feb 2019

Adriana Magdalena

Hermoso

Cómodo lugar , excelente atención ....todo tal como lo ofrecen

Family

8/10

Excellent

22 Jan 2019

Verified traveler

Accoglienza gentile, buona colazione. Stanza pulita ma purtroppo con un riscaldamento ad aria non proprio efficace, soprattutto nel bagno. Per fortuna che a Napoli il riscaldamento serve solo 2 mesi l'anno!

10/10

Exceptional

04 Jan 2019

Massimo

Viaggio relax.

Molto accogliente, personale gentile ,ci si sente come a casa propria. Complimenti.

Friends

10/10

Exceptional

12 Dec 2018

Massimo

Viaggio vacanza veloce.

Hotel molto bello in pieno centro , molto gentili tutti e veramente pulito, 10 e lode.

Friends

6/10

Pleasant

10 Sep 2018

maurizio

Notte pessima

Rientrati dalla cena ci siamo accorti che dallo split usciva abbondante acqua il personale non ha risolto il problema e abbiamo passato la notte al caldo non potendo aprire la finestra perché affacciava su un orribile cavedio con motori di altri condizionatori.
La struttura non ci ha proposto nessun indennizzo se non le scuse.

10/10

Exceptional

17 Aug 2018

FERMÍN

Linda Genova

Excelente ubicacion, gente muy amable y habitacion comoda y amplia

Partner

10/10

Exceptional

10 Aug 2018

Verified traveler

Quasi perfetto

esperienza positiva e inaspettata. Posizione fantastica e ottimo servizio. Bella camera. Unica pecca che si può migliorare, ma che non ha disturbato il soggiorno , è la manutenzione della vasca/doccia.

Partner

8/10

Excellent

04 Jun 2018

Fabio

Ottima posizione ,camera buona pulita, personale gentile, buona colazione in ottima location , da tornare

10/10

Exceptional

23 Apr 2018

Verified traveler

Ottima. Posizione. Stanza pulita e spaziosa. Colazione in terrazza, molto bella.

10/10