Name: Hilton Garden Inn Beaufort
Address: 1500 Queen Street, Beaufort, 29902, US

4/10

Poor

24 Jul 2026

KATHARINE

This hotel needs a lot of updates to their rooms. They have chips and dents on furniture and bathtubs, cracks and paint peeling on the walls and bathroom floor.
The a/c didn’t appear to be working on the main floor or the elevators. Which in July makes it pretty unpleasant.
When we first arrived we had to switch rooms due to the condition of our room. There were stains on the comforter and sheets and the bathroom had dust and dirt on the floor. If our stay was more than one night we’d have switched to another hotel.
Raechel, the front desk staff was very apologetic and helpful in getting us a different room. Unfortunately she is the only positive thing to say about our experience here.

10/10

Exceptional

20 Jul 2026

Carmen

thank you

4/10

Poor

09 Jul 2026

John

AC was out on first floor, housekeeping didn’t clean our room and breakfast was an extra expense and not even offered our first day.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Deborah

I had a room with a view of a wall. There was only one coffee pod in the room. The air conditioning was out in the lobby and no food was served on Monday. The tv is old and doesn’t have smart functions.
I have had very good luck in the past with Hilton Garden Inn but this one was the worst.It is also not a great location.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Janie

Very clean and pet friendly. Staff were friendly too .

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Freddie

It was a very convenient place to stay.

10/10

Exceptional

25 Jun 2026

Jesica

It was a unique experience that I would receive messages asking if I was ok and if I needed anything. I asked for a mug so I can make tea and a few minutes later, I received it. The room was very spacious.

Self

10/10

Exceptional

22 Jun 2026

DEBORAH

Rooms were clean and staff friendly

Partner

4/10

Poor

11 Jun 2026

Sheri

There was a smell in room 410, it was really bad and smelled like there was mold in the walls. Also, the water did not seem clear in the tub. Perhaps it was the tub that changed colors, but I did not want to find out.

Family

2/10

Poor

09 Jun 2026

Sally

We were told that rooms would be close to each other~ did not happen.
No assistance offered to accommodate our request.
Property is lacking maintenance.

Friends

10/10

Exceptional

06 Jun 2026

James

Courteous and helpful staff, comfortable accommodations…

Family_with_children

10/10

Exceptional

04 Jun 2026

Melanie

Clean, quaint, walkable

Self

6/10

Pleasant

04 Jun 2026

Verified traveler

We checked in to find one of the dirtiest rooms I’ve seen. And the bed frame was sticking out from the wall making it a great way to hurt yourself. It really made me appreciate how much work hotels put in to keep their properties clean. They didn’t do it at Hilton Garden Inn. Staff was mixed. Sometimes helpful and sometimes seemingly annoyed. The location was fine. Extremely overpriced. At about $300 a night. Easy parking. Oh.. booked this because there was a pool. Pool was closed.

Partner

4/10

Poor

31 May 2026

Elaine

Signs in the room indicate that housekeeping would provide services every other day. They never entered our room. The woman at the front desk just said “I don’t control why they don’t do their job” when asked about it. This was the same woman who was talking on her cell speaker when we arrived to check in. We were treated like we were a major interruption. Otherwise the room was fine.

Partner

10/10

Exceptional

18 May 2026

Mary

The desk was so cheerful and helpful in finding my way around the area.

Partner

10/10

Exceptional

05 May 2026

Patricia

A beautiful property conveniently located adjacent to historic downtown Beaufort.

Self

10/10

Exceptional

03 May 2026

Bobby

The room and stay was Amazing. We will be back to stay again.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Pam

Great stay but the ice machine on the 3rd floor was out of order.

Self

8/10

Excellent

02 May 2026

Christopher

For a quick 2 night stay as a place to sleep, it was fine. Staff was friendly.

Partner

6/10

Pleasant

29 Apr 2026

Dennis

parking was okay, bar open Friday check in only, No food service, Check in delayed a hour waiting on cleaning. Management seemed unorganized - very little customer focused.

Partner

2/10

Poor

27 Apr 2026

Derrick

My reservation was canceled because the hotel had room repairs to make. I was told when I got there that they booked me at two other hotels instead, but neither had my reservation. I ended up getting a new reservation on my own at a different hotel and now I’m fighting to get refunded for a stay I didn’t even have. This is the worst online booking company you can use. Stay away!!!!

10/10

Exceptional

22 Apr 2026

Tathiana

The staff was wonderful, breakfast was great.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

William

Well designed with great bathrooms and super helpful staff.

Partner

10/10

Exceptional

15 Apr 2026

Brock

They property was great! We had a very comfortable stay here and the property is very well kept and clean. The staff is also very warm and friendly. Parking is also very easy and available. The only issue we faced was that we arrived at 6:15pm and our room was still not ready. Which for us was fine, we just found a location to eat some dinner, but for some on a tight schedule, this could be an issue.

Partner

8/10

Excellent

14 Apr 2026

Kirk

The hotel is apparently woefully under staffed.
The front desk people were very friendly but at 4:30 p.m. they had no rooms ready and I gathered from the phone calls coming in, that there was no maintenance staff on duty.
The bed was just Ok but the room was spacious and very clean when we were finally allowed access.

Partner

8/10

Excellent

08 Apr 2026

Lisa

Great location, and lots of parking available. Welcoming staff.

Friends

10/10

Exceptional

07 Apr 2026

Christy

Everything was wonderful with this hotel. The only thing I thought the complimentary breakfast was free, but the gentleman Friday

4/10

Poor

30 Mar 2026

Jim

Jocelyn at the front desk was absolutely wonderful. Unfortunately her cheery and helpful attitude was the only highlight. The breakfast situation was horrible. There was one, I repeat, ONE person taking breakfast orders, cooking, cleaning tables, replenishing (and keeping an eye on guests understanding that the continent breakfast wasn't included in a room stay) continental breakfast items and coffee. Unless there was some extreme situation, the hotel management should be ashamed. Personally, I think hotel management should have been down there helping because clearly this couldn't be the norm. The poor woman responsible for all that was looking for the single person at the front desk to come help bus tables and she couldn't leave during check-out. From the time you went downstairs to the time food hit your table, it was an hour and that was if there was only a few tables filled. The food was cooked to order and good, but it was uncomfortable being there because of the overwhelming duties of that single employee.

2/10

Poor

28 Mar 2026

Aaron

I booked and paid for a king room but they gave me a double queen room. Said the hotel changed it and there was nothing I could do about it.

6/10

Pleasant

23 Mar 2026

Cecile

Front desk did not answer the phone. Pillows thrown at the bottom of the bed- no pillow cases on them. A pair of socks had been left on a shelf. Shampoo and lotion pumps almost empty. No hot water- barely warm in the shower. Of the 3 front desk employees we had contact with, only one was pleasant. Need to get their act together.

10/10

Exceptional

17 Mar 2026

christine

We stayed here on our trip to see our grandson become a Marine on Feb. 13. We particularly enjoyed our check-in with Jocelyn (forgive spelling); she was so very helpful. The accommodations were wonderful, and having the mini-fridge was a bonus. If our younger grandson decides to join the Marines, we will certainly stay here again!

Partner

10/10

Exceptional

08 Mar 2026

Tshombe

Perfect

6/10

Pleasant

07 Mar 2026

Laura

Did not have any cleaning service in the room. The water pressure was very poor . The bathroom tiles were broken next to the shower. The ice machines were broken on most floors

10/10

Exceptional

07 Mar 2026

Margarita

Very clean room , hall ways, very nice staff when in SC this will be the place we will stay again

8/10

Excellent

06 Mar 2026

Rhay

Staff were nice and helpful. Very welcoming to my dog. Room was clean and comfortable. Thank you.

10/10

Exceptional

28 Feb 2026

Dana N

The room was clean and the staff were wonderful

Friends_and_family Family

4/10

Poor

27 Feb 2026

Linda

Sewer gas coming through the drains in the bathroom.

8/10

Excellent

23 Feb 2026

Kenneth

Even though initially there was an issue the initial Staff person worked diligently to resolve all issues even bringing in other staff to assist and get our room ready. Thanks much.

Family_with_children

10/10

Exceptional

14 Feb 2026

Donna

The desk staff was very friendly, the hotel was very clean. We had a quiet evening. We definitely recommend.

Partner

10/10

Exceptional

14 Feb 2026

Kami

Very clean. Friendly staff. The staff gave us some recommendations for dinner and where to go. We were down for marine graduation and they gave us some helpful hints. Would definitely stay there again.

Leisure Family

10/10

Exceptional

30 Jan 2026

Kenneth

The room was spotless and staff was fantastic

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

William

Clean room. Staff was nice. Overall good experience

4/10

Poor

27 Jan 2026

Richard

Room was not ready when we arrived at 4:15 and had to wait almost an hour before we could check in. Front desk attendant was not apologetic for our having to wait, acted as though she didn’t care. Holes in the carpet in our room. No hair dryer in the room.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Edward

Everything was in order except one little detail. The plaques on the wall indicating where the rooms are according to the number was the same for both directions. LOL, I mentioned to the staff.

Leisure

6/10

Pleasant

25 Jan 2026

jim

No shampoo in shower, container was empty, shower curtain was damaged and would not close all the way. $15 for breakfast, Really!!! Went to Rooster Cafe across the street and better quality food for cheaper. Front desk staff at night time check in not friendly.

10/10

Exceptional

24 Jan 2026

Wendy

Very clean room -

Business_and_leisure

10/10

Exceptional

23 Jan 2026

Yehuda

Wonderful

10/10

Exceptional

20 Jan 2026

Debbie

Very comfortable.

Partner

8/10

Excellent

13 Jan 2026

Robert

Clean room. Staff was curtious but not overly helpful

Leisure Family

10/10

Exceptional

05 Jan 2026

Christian

Quick, but great stay!

Leisure Family

10/10

Exceptional

04 Jan 2026

DeAnna

Everything! My room was beautiful and the staff was amazing

Leisure Self

10/10

Exceptional

03 Jan 2026

Alexander

Great value with an incredibly kind and helpful staff!

2/10

Poor

29 Dec 2025

Aimee

I asked for the top floor, away from the elevator, as my son is special needs and has trouble sleeping with any noise. I called the hotel before we left Charleston, day of check in. We were not put on the top floor. The front desk woman changed us to the top floor. Upon arrival late that evening, the front desk man said we were changed to the 2nd floor. I was VERY upset, as I checked that morning. He blamed the woman I spoke with that morning. My son barely sleep, so neither did I nor his sisters. The next morning the front desk woman told me she was very upset over our being moved and said the man we checked in with had moved us himself. It was a horrible night. Also we paid for breakfast and it was absolutely horrible and they had run out over an hour before the breakfast was supposed to end!

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Susan

Room was excellent except live cockroach in the bathroom, which we disposed of. We did not opt for the breakfast.

Leisure

10/10

Exceptional

09 Dec 2025

John Johnston

Room was fantastic as well as the staff. We came down for my son's boot camp graduation. We were to check out on Friday after graduation unfortunately a family member had a medical emergency and we missed check out time (and had our dog in the room). The staff was as sweet as could be about it and so helpful.
Very clean hotel in a nice area. Very nice lobby area with bar/restaurant. Close and easy drive to Parris Island.
My other son is thinking about joining the Marines and is he does, this will be the only place I'll be booking.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

joshua

Good hotel

Business_and_leisure Family

8/10

Excellent

03 Dec 2025

Bill

The room was comfortable. A little noisy in adjacent rooms.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Lawrence

Nice place .. friendly staff and walking distance to restaurants

Leisure Family

6/10

Pleasant

28 Nov 2025

Chris

Room was lovely. I booked a handicap accessible room through Expedia and when we arrived there was no record of it.
Also on arrival I was told there was a daily parking fee which we weren’t aware of, (for what I’m not sure, since it was just a parking lot!!!) One of the front desk personnel was not very hospitable, considering they were representing the hotel!
I will not be back.

Leisure Family

10/10

Exceptional

29 Oct 2025

Edwin

Nice clean room. Nothing negative about the property in my opinion. Quiet , convenient, accommodating are all words I would use to describe this hotel

Leisure Partner

10/10

Exceptional

28 Oct 2025

Harold

Great stay, solid staff, great location in Beaufort-- convenient to most everything.

10/10

Exceptional

28 Oct 2025

Emmanuel

Awesome service really clean

Business_and_leisure Family

8/10

Excellent

27 Oct 2025

David

Everything was good!

Leisure Family

4/10

Poor

24 Oct 2025

Brad

Room had an awful smell coming from AC and throughout the halls

Family

10/10

Exceptional

18 Oct 2025

Edwin

Clean room

6/10

Pleasant

18 Oct 2025

rebecca

2 nights of our stay our room smelled like raw sewage. The ice machine was broken on 2nd 3rd and 4th floors with signage on all three floors saying go to 2nd 3rd and 4th floor. Lady at check-out desk on 10/17/2025 seemed to have a been in a bad mood with her actions and facial expressions. The housekeeping staff was always nice.

Leisure

10/10

Exceptional

13 Oct 2025

Niki

Great staff

Leisure Partner

10/10

Exceptional

05 Oct 2025

Rafael e

Nice clean room, nice hotel recommend

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Missy

We enjoyed our stay. Rooms were clean, beds comfy, staff was professional, friendly, and responsive. The building needs some updating and maintenance to keep the brand standard. We were disappointed the pool was closed for the season.

Leisure Family

2/10

Poor

04 Oct 2025

harold

Stayed for 03 nights with no maid service or restocking. Breakfast was more expensive than McDonalds=sad. Staff very unfriendly and could have cared less about me, shouldn’t they than me when I check out/not me to them, wasn’t I the reason they have a job. How can you list the pool as an amenity and it was closed for the season. You don’t have lifeguards so what difference does it make what season it is, by the was the first week in October is still swimming weather. Walls way to thin, when you hear the person laughing it’s way to thin. I will never ever stay at any Hilton property again. I will happily sleep in my car first. Better service and respect.

Leisure Self

8/10

Excellent

24 Sep 2025

Diana

There were beautiful grassy areas to walk and soak up Beaufort’s natural surroundings.

Leisure Self

8/10

Excellent

21 Sep 2025

Theresa

Good Stay

The hotel is a bit older and could use some updates. That said, the room was clean, the AC worked well, there were free toiletries like shampoo, and plenty of working outlets. I would’ve appreciated thicker pillows and a shower/tub combo. On the positive side, Kirsten at the front desk and Kristi in the breakfast area were both super friendly and are definitely an asset to this hotel.

Partner

4/10

Poor

21 Sep 2025

Frank

Housekeeping every other day

Business_and_leisure Partner

6/10

Pleasant

20 Sep 2025

Wayne

We can hear the clock of next door. Two days in row, it was crazy ! People needs to think about their surroundings.

Business_and_leisure Family

8/10

Excellent

16 Sep 2025

Daniel

It was very however I have stayed at this hotel many times and I’m quite amazed that there is not even a continental breakfast Holiday Inn Express even has a breakfast you may want to reconsider the prices are the same

Sincerely
Dan Pope

6/10

Pleasant

13 Sep 2025

Katrina

I don’t think I would stay here again. Internet is really bad and services are not the best.

Leisure Family

2/10

Poor

13 Sep 2025

Sherica

We went for our son’s graduation from bootcamp and the smell was atrocious. I booked several rooms for family and friends and it was not a pleasant stay.

Family_with_children

8/10

Excellent

05 Sep 2025

Robert

Not enough lighting in the room.
Beds were too firm.
Beautiful hotel with lovely grounds. Everytime we entered there was an odor in lobby and halls smelled like sewers

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Troy

Rooms need upgrading. More rooms should have standalone showers and should be able to select them.

Leisure Partner

8/10

Excellent

02 Sep 2025

Paula

everything was fine

Leisure Family

8/10

Excellent

02 Sep 2025

HAZEL

Clean, pleasant staff and quiet

Business_and_leisure Family

10/10

Exceptional

27 Aug 2025

Maribel

Professional staff and great area. Will definitely stay here again in the near future.

Leisure Self

2/10

Poor

23 Aug 2025

Michael

The employees did not notify us of payment on self parking at check-in. All of them were very unfriendly weren’t help at all very unaccommodating. The whole staff should be fired. My dad ran a retail store and if they had acted like that there they’d been sent walking.

Beds are TERRIBLE. Hard and we could hardly sleep. 😡

Leisure Partner

10/10

Exceptional

18 Aug 2025

eric

Really good service

Leisure Partner

10/10

Exceptional

23 Jul 2025

everett

Nice place. Staff was super helpful.

Friends_and_family Family

6/10

Pleasant

22 Jul 2025

Bill

Expected better from a Hilton

We were surprised that for a bit over $150 for the night, no breakfast was provided. Only coffee. Plus we had to provide a credit card for a \"key deposit\" of $20. When we checked out we were told it was for incidentals. More training needed?

Business

4/10

Poor

20 Jul 2025

Earl

Nasty attitude by front desk clerks. Missing bathroom supplies.

Leisure

10/10

Exceptional

10 Jul 2025

sj

We had a wonderful stay. Paid $7 for the breakfast but wasn’t sure how it worked with the $15 breakfast downstairs. It was my fault. I didn’t ask to find out.

8/10

Excellent

29 Jun 2025

Merrie

Nice hotel. Conveniently located.

Nice hotel. Our bed was extremely hard and not very comfortable but that's my personal opinion. Everything else was great!

Partner

4/10

Poor

29 Jun 2025

pamela

The bed was very uncomfortable. Could hear the person upstairs walking around.

Leisure Self

8/10

Excellent

28 Jun 2025

Deena

Room was fine- convenient-

Business

2/10

Poor

25 Jun 2025

Joseph

Paid for a room and got swapped to a cheaper room but didn’t get any money back

6/10

Pleasant

01 Jun 2025

LORINDA

No keys. It was a little inconvenient, but the staff did their best. Nancy was awesome!

4/10

Poor

31 May 2025

Marie

Old rooms, a bit run down. Staff at front desk was awesome running us to our rooms to let us in, upbeat & friendly

Leisure Partner

10/10

Exceptional

31 May 2025

Warren

Clean, friendly staff.

Leisure Friends

10/10

Exceptional

26 May 2025

Eugenia

Great staff relaxing clean in the interior and exterior. Breakfast bar would be great.

Leisure Partner

10/10

Exceptional

26 May 2025

TREMETRE

Amazing stay all 3 days will stay agin in the future

Leisure

2/10

Poor

26 May 2025

Christine

Hotel’s computer program for issuing keys was down for both days and they had to “let us in the room”

Told us it was due storm which is pathetic given the WiFi and electricity are working

Every time we want to get back into the room someone had to let us in

Did not offer us anything complimentary and some workers were rather nasty about the situation (not all)

10/10

Exceptional

21 May 2025

Alexis

Quiet. Nice room for price.

Family

10/10

Exceptional

19 May 2025

Clanzelle

Everything was to my liking. I have no complaints,