Name: Doubletree by Hilton Hotel Atlanta Airport
Address: 3400 Norman Berry Drive, Atlanta, 30344, US

2/10

Poor

22 Jul 2026

Marcella Louise

The hotel was a disaster. Trash in the hall way. Room was not up to par. Shower was not draining properly

8/10

Excellent

21 Jul 2026

Emilio

The property is very close to the Atlanta Airport. However taxi fares to the hotel are a bit high for the distance. Unfortunately due to flight delay my stay at the hotel only amounted to a 4 hour stay.

Self

8/10

Excellent

19 Jul 2026

Linda

When I checked in, the computers system was down (probable from a storm) , so I wasnt able to get a key card to room, maintenance person escorrted me, which was fine. Since power was down, only cold shower at 8pm, just when I arrived after an international flight, and it was 90degrees out and very humid,,,yuck! --not thrilled. But, room had the most comfortable bed and pillows! Hot water in the am. Room needed some maintenance, loose closet door handles, sink stopper didn't stay up, no coffee or cups in room. and huge odor of air freshener upon entering room, too strong! Upon checkout, no creamers left at coffee bar, front desk agent not very helpful. Other than that, it was fine but a little high priced compared to other hotels in area. Parking lot was also secure & my car was safe during my trip

Self

8/10

Excellent

18 Jul 2026

Karen

This is one of my favorite locations. The property is always well maintained. Rooms are clean. There's adequate parking and the staff is usually polite. I didn't give 5 stars because I was unable to get any warm cookies which the hotel always promotes and when I asked about them, the front desk was very nonchalant like we don't have them and don't know when we will. That's their signature item so I thought the responses were inappropriate but oh well. Everything else was great.

Friends

2/10

Poor

13 Jul 2026

Deirdre

I didn’t get any housekeeping services at all! No one came to give me towels or washcloths or to make my bed the entire stay! The pool was green and slimy , very dirty ! No cookies . The bathroom floor was Dirty . Awful experience

8/10

Excellent

13 Jul 2026

Simon

Room is clean and ac worked well.
Stayed for 2 days, room was not cleaned next day despite sign at the door to clean. Breakfast could be buffet style to avoid too much too waiting to be served.

Self

4/10

Poor

13 Jul 2026

Melissa

The room was dirty, dated and not well kept.

Family

10/10

Exceptional

12 Jul 2026

Kenneth

Very good keep up the good wk

Self

6/10

Pleasant

12 Jul 2026

Vivien

The hotel was nice and clean.. but the staff wasn’t as friendly some were very rude.. the toilet set in our room was loose.. and they never had any cookies every time we asked .. but when I got a cookie it was hard as a rock. But overall the cleanliness is good the rooms are good.

Family

10/10

Exceptional

12 Jul 2026

Nilda

Hotel staff was very friendly.....room was comfortable....n that warm cookie was the cherry on top. Will definitely be staying here again .

Self

2/10

Poor

12 Jul 2026

Jaime

The cleaning crew swapped out good charging cords and cubes for old stuff. Very strange and disconcerting. Rooms were broken down and not too clean

Family_with_children

10/10

Exceptional

10 Jul 2026

Jean

The front Desk representative was kind, she was happy to help and welcome us .

Family

6/10

Pleasant

10 Jul 2026

Karen

Facility is filthy - floors, carpet and elevators looked like they hadn’t been cleaned in years.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Sabrina

I want to start by saying the staff are very friendly and helpful. The location to the airport and the free shuttle make it convenient. That said, cleanliness and upkeep are an issue. The shower had a Crack with a terribly mudded over patch job. The carpets in the hall were very dirty. Once in the room, I noticed a moldy smell. My husband woke coughing from it. The cough disappeared once we left the hotel. The couches in our room had brown stains. I didn't even dare put my luggage on it. I went to shower and somebody's hairs were wrapped around the complimentary shampoo bottle. I know I went mid budget but I expected a little better.

Partner

2/10

Poor

07 Jul 2026

Sharnell

It's was a hot mess never again

Self

10/10

Exceptional

07 Jul 2026

Thomas

Room was spacious and the staff were polite. Not stranded like other Airport hotels. Walking distance within minutes to local bars and restaurants

Self

4/10

Poor

06 Jul 2026

Kiran

Dirty, grimy, old with expensive parking. The staff wasn’t particularly friendly either.

Friends

6/10

Pleasant

06 Jul 2026

Keith

A decent but worn airport hotel. Bed sheets and duvet did not look very clean. However the staff is friendly and helpful. A reasonable choice if you’re stranded at ATL.

Partner

10/10

Exceptional

06 Jul 2026

Stephanie

Nice!

Friends

4/10

Poor

05 Jul 2026

Jessica

Not clean and very worn. Close to the airport and sufficient for 4 hours of sleep.

Family_with_children

10/10

Exceptional

05 Jul 2026

Brian

Transportation was good. Some of the drivers where good one looks to speed a lot. Be very careful with him. Overall everything was great!

Friends

10/10

Exceptional

04 Jul 2026

Kevin

Great location! Convenient to airport.

Self

10/10

Exceptional

04 Jul 2026

Amir

great stay! front desk was nice and helpful. just remember to register your car for parking.

Self

2/10

Poor

03 Jul 2026

SERGIO

Overall, the hotel was clean, comfortable, and my stay was pleasant. The front desk staff was also very friendly and genuinely tried to help.

Unfortunately, my experience was ruined this morning by the airport shuttle service. I came down to the lobby at 5:52 AM for the 6:00 AM shuttle, but the shuttle had already left several minutes early. This forced me to wait until 6:30 AM, putting me at risk of missing my flight.

The front desk agent was very kind and even tried calling the driver, but there was no answer, and there was no alternative solution offered. Leaving before the scheduled departure time is unacceptable, especially for an airport hotel where many guests depend on the shuttle to catch their flights.

Because of this experience, I have to give this stay a 1-star rating. Reliable airport transportation is one of the main reasons travelers choose this hotel, and this failure overshadowed an otherwise good stay.

Self

8/10

Excellent

02 Jul 2026

Paula

Staff was helpful and property was clean. The bathroom are out dated.

Self

10/10

Exceptional

02 Jul 2026

Johnnie

Great place to stay for the price. Staff is friendly and the hotel is clean.

Partner

4/10

Poor

30 Jun 2026

Laconzila

Light Went Off for Like 2 hours

Family_with_children

10/10

Exceptional

29 Jun 2026

Kierra

Clean, spacious room, clean pool area, very helpful staff. I didn’t like that I had to pay to park.

Self

8/10

Excellent

28 Jun 2026

Jason

Bathroom could be cleaner

8/10

Excellent

28 Jun 2026

Philip

Everything was as expected

Partner

2/10

Poor

27 Jun 2026

Lamont

Very disappointed with the staff and housekeeping. Stayed there for 3 days. After day one, my wife and I both asked to have our room cleaned. Only to come back later in the day to find out no one cleaned it. Called the front desk to let them know that no one cleaned our room, and was never granted an apology and was told that if I needed fresh towels, i would need to come downstairs and get them since housekeeping was gone for the day. Next day, once again called the front desk to make sure our room could be cleaned on that day. They said yes. Went out for a few hours and came back around 3pm to find out our room was still not cleaned. Finally I asked one of the housekeepers if our room was on the schedule to be cleaned and she said no. But she offered to clean our room anyway. I appreciated her kind service. Thank you Ruth In housekeeping.

Partner

10/10

Exceptional

27 Jun 2026

Shelby

The perfect stay before a long trip! We were able to leave our car there and it was safe and easy to pay for parking! Definitely recommend!

Partner

10/10

Exceptional

26 Jun 2026

Patrick

Great place to stay, easy for the airport and city centre.

Decent staff and room was also of a good standard

Partner

10/10

Exceptional

26 Jun 2026

Mario

Great place great location if you are needed to be close to the airport is well located

Friends

10/10

Exceptional

23 Jun 2026

Thomas

Not like other Airport hotels because you are so close to bars and local shops within a short walking distance

Self

10/10

Exceptional

23 Jun 2026

Carissa Ashanti

The staff add very welcoming and the cookies were top tier

6/10

Pleasant

22 Jun 2026

Colton

The room was very clean and nice. You do have to pay to park there every night. I paid extra for a “city view” room and only view we had was trees

Partner

4/10

Poor

22 Jun 2026

Kelvin

Be aware of no shuttle doesn’t run on time or no shuttle at all. Small gym

Self

10/10

Exceptional

22 Jun 2026

Luis

Excelente

Family_with_children

10/10

Exceptional

20 Jun 2026

Kelvin

Rooms were clean and the staff were average a t beat

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Victor

The staff and the property of doubletree by Hilton was good. Actually, I enjoyed the hotel good and great people.

Self

6/10

Pleasant

19 Jun 2026

Marian

Got the job done for a one night stay.

Self

2/10

Poor

18 Jun 2026

Aaniyah

My room was dirty and has things on the floor not only that the sheets was also stain with black balls I asked for another room. They told me that I wasn’t able to get another room. The pool looks like someone peed in it for a day as soon as you get in, it is warm. Customer service is zero out of 10 they make you pay $56 for parking.

4/10

Poor

18 Jun 2026

Monica

Cons: There's a $25/night parking fee via QR code, but upon check out I found out you can only get a discount on the parking if you pay through your $70/night incidental fee upon check in. So, I can't tell you if there is actually a discount or not. The lady sitting at the parking stand outside was zero help. Totally ignored me, but there will be someone there offering to let you park for half if you give them the cash. You may or may not get a cookie. Luck of the draw. The coffee stand was devoid of hot coffee, creamers, and hot water for tea every time I checked. Room will not get cleaned. Ask for towels, they won't bring them. You can come down to the front desk and get them yourself. I probably should have asked for another room when I spotted the dust bunnies, Dorito crumb, and what I hope was bbq sauce on the curtains, but I went into it trying not to be petty or negative after the frustrating parking fiasco (my first impression). I notified them that there was water leaking into my shower from the ceiling and they said maintenance would be contacted...not sure if that happened. Don't ask for more water after the initial 2 that are in your room at check in. It's a non-smoking hotel, but it smelled like weed in the hallways.
Pros: The air in the room stayed on so my room was nice and cool. The water was nice and hot for the shower. The bed linens were clean. The hotel was quiet. I had a beautiful view of big trees.

Family

2/10

Poor

16 Jun 2026

Quayshaun

I had to change rooms three times as my first room had a dirty rag under the snick, shower was nasty, shower curtain smelled of mildew and was stained. The second room the comforter and sheets were left on the pull out sofa instead of the end I assumed they were soiled. Third room I was given a kind bed that I shared with my 15 year old son who was turning 16 during our stay what a way to start the birthday weekend off. I was given two vouchers for free breakfast upon using them AFTER I ate staff in the diner informed me the vouchers only covered $13.50 each!!!

Family_with_children

6/10

Pleasant

16 Jun 2026

Rishell

Everything was okay, the 6th floor smell like mar

10/10

Exceptional

16 Jun 2026

Khaliya

Great location and great staff. Only thing I would say the parking lot will be packed on a busy weekend. Such as the World Cup lol. Will stay again

Friends

6/10

Pleasant

16 Jun 2026

Jeannette

The hallway light is busted! The sink is semi clogged! Meaning it takes a while before water is drained. Hot water in the shower will take 30-45 minutes to get warm- hot. No soap , conditioner and shampoo in the shower.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Christopher

Nothing to write about the experience was great

2/10

Poor

14 Jun 2026

Taiwo

The room was dirty, there was stains on the bed sheets, bathroom and walls. The room light switch does not work. The floor bedroom floor is so dirty and disgusting. Zero out of 10 for me

Self

10/10

Exceptional

14 Jun 2026

LaSaundra

Hotels was very nice and well kept

Partner

8/10

Excellent

14 Jun 2026

michael

Room was very clean

Self

8/10

Excellent

13 Jun 2026

Bryan J.

None

2/10

Poor

10 Jun 2026

Jameson

Dirty room , drawers had garbage in them . Bathroom had no soap, the container was empty .. shower was dirty and not cleaned

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

LeAnn

Dinner at the restaurant was fabulous! We dined there 2x during a 6 nights business trip. Great airport shuttle. ON TIME every 30 minutes. Can’t beat it!

Business

10/10

Exceptional

10 Jun 2026

michael

Excellent hotel just need more parking

Self

6/10

Pleasant

09 Jun 2026

Danielle

The room was in need of a new mattress, it had a need pocket on one side of the bed, it was very visible and I literally had to keep scooting to the center of the bed to avoid it. The water in the shower took a while to get warm and the bathroom cabinet was peeling. Definitely need some upgrade. Overall place was not terrible but the front desk staff and the bartender need an attitude adjustment. First off the vending machines didn’t have bottled water so that left the customers to ask the front desk for water. It was like I was asking them to provide me with air to breathe, so rude then one told me they didn’t have water, only to give me two small bottles after she saw my reaction to her rudeness. The bartender was oh so slow and unwelcoming, she paid more attention to her friends at the bar than the actual guests.

10/10

Exceptional

08 Jun 2026

Diane Lynn

Location to the airport was perfect, and the warm cookies are always a delight.

Partner

6/10

Pleasant

07 Jun 2026

Timothy

Bathroom had hair all over the floor and room doors are broken

Self

10/10

Exceptional

07 Jun 2026

Seetha

Very very clean

Partner

2/10

Poor

05 Jun 2026

Taffany

The lights in the room didn’t work it’s was previous hair already in the towels. Got two keys and one didn’t work, toilet had a weak flush so we had to keep getting maintenance to plunge the toilet.

4/10

Poor

05 Jun 2026

Ashanti

Unfortunately, my stay did not meet expectations due to several maintenance and service issues.

* There was no hot water in the shower during my entire stay, which forced me to wash in the sink.
* The bathroom door had peeling paint, giving the room a worn and poorly maintained appearance.
* There were noticeable marks and debris on the walls, and the room did not appear to be thoroughly cleaned.
* I was unexpectedly checked out because a full authorization hold had not been placed on my card. As a result, I had to go through the check-in process again the following day, which was inconvenient.
* One of the amenities I was looking forward to was the complimentary cookies, but I was never offered one during my stay.
* Upon arrival, the light near the room entrance was not working, and the bedside lamp was missing a light bulb.

Overall, the combination of maintenance issues, cleanliness concerns, and service inconveniences made for a disappointing experience.

Self

4/10

Poor

05 Jun 2026

Claudia

While the front desk team gave me a kind welcome and even changed my room ar my request (to a higher floor), my room was not cleaned throughout my four-day stay. The first morning I realized there was no shower gel in the shower, the second morning I did not fing shampoo, regardless the many request the shampoo bottle was not replenished until my last night, after the 4th request.

Self

4/10

Poor

05 Jun 2026

Philadelphia

We only had hot water 1 of the 3 nights we stayed. They charged $75 to park that I was not made aware of prior to my stay. And they put a $70 PER NIGHT hold on my card twice in case we messed up the room. So an extra $420 was held. Not impressed at all.

Family_with_children

10/10

Exceptional

05 Jun 2026

clayton

Well I was very clean and very safe environment staff was very polite

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Joshua

Was a calm peaceful stay

Self

6/10

Pleasant

04 Jun 2026

Angelica Dana Dee

The staff at this property were incredibly helpful and welcoming during our stay! However, there were a few areas that could be improved. We always have takeout food when we travel, so having a microwave in the room would have been a very useful addition. Additionally, we noticed some stains on the couch/sofa in the room, and there was a very strong, unpleasant odor/stench on the 5th floor that definitely needs to be addressed.

Partner

2/10

Poor

02 Jun 2026

Meghan

Booked a room at the Hyatt in Expedia, with Less than 3 weeks before the trip was told they couldn’t accommodate us and switched to double tree. I had to switch rooms THREE TIMES. First the bathroom shower and sink were leaking and loud. Then they didn’t have the proper room we booked- 2 queen and a couch. We needed up stuck in a king and a couch which we couldn’t properly fit on. Ceiling had leaks. Multiple outlets didn’t work. Couldn’t get ready in bathroom with no outlet but the mirror in the room was blocked by tv and had no light. Elevator sounded like it was going to drop and fall any second. Housekeeping just walks in the room- I was getting dressed. You can tell it’s old and run down and they tried to seal some paint on but overall it was dingy and dirty and looked like the walls could cave in any minute due to the multiple old leaks u can see they patched up not correctly.

Friends

2/10

Poor

01 Jun 2026

Beverly

I had to get switched to another room due to the rust inside of the shower, bathroom wall, and floor dirty. The next room I went into was not clean. The floor in the bathroom on side of the sink was very dirty. The cabinets were dusty by the refrigerator. The refrigerator didn’t really get cold. The cabinet in the bathroom were missing handles.

Family_with_children

10/10

Exceptional

01 Jun 2026

Charles

Awesome

10/10

Exceptional

31 May 2026

Maureen

Good

10/10

Exceptional

28 May 2026

Antwaun

Good stay

Self

6/10

Pleasant

26 May 2026

Betty

For the most part it was a wonderful place to stay. The only issues were overpriced treats and no microwave in the rooms.

8/10

Excellent

25 May 2026

Elizabeth

The room was fine. The front desk staff was ambivalent to say the most. The shuttle drivers were great.

Self

10/10

Exceptional

25 May 2026

Omnii

Loved it and the fresh cookies

Friends

10/10

Exceptional

25 May 2026

Veronica

Everything was great with our stay !! Customer service was top notch

4/10

Poor

25 May 2026

Patricia

Property had a grill which was good when we hadn’t eaten all day. Requested wake up calls two different days and never received any. We had early morning flights and had to be out of the hotel by 4:45 AM. The ATM machine was out of cash.
Not enough front desk clerks to handle incoming shuttle guests. Doubtful if we would stay there again. I thought a Hilton property could do better than that.

Family

4/10

Poor

24 May 2026

LaToya

No wash clothes available. Big Crack in shower wall. No cookies upon arrival.

Partner

6/10

Pleasant

24 May 2026

Simon

Not great but cheap enough for a one night layover

Partner

8/10

Excellent

24 May 2026

Karin

Fairly clean. The elevators were a bit shaky and unsettling but the worked. They rain out of snacks in the little store so had to walk over to the adjacent hotel.
You have to pay for parking which sucked. Walking distance from some local eateries so that’s convenient!

Self

4/10

Poor

21 May 2026

Izoha

Parking is horrible had to pay 25 to park in hotel lot and park car yourself

Family_with_children

10/10

Exceptional

20 May 2026

kelvin

Breakfast needs improvement, the young lady on the bar staff was great!

Self

10/10

Exceptional

20 May 2026

Frank

So this was an actual pleasant stay... the people were nice, the room was nice and clean (my girlfriend cleans properties and she approved of the cleanliness) and it was pretty nice indeed, totally satisfied for the money.

HOWEVER some things that are important to note, and maybe I missed it when I booked.

Parking is $25 per night, that was $50 I hadn't budgeted when I arrived.

Also, breakfast is not included, they DO have very good breakfasts, but it's basically the price of going to a restaurant. Me and my kids, I think cost around $40 for our breakfast... which I also didn't budget for.

I don't know if May is still early in the season, but they have a really nice outdoor area, but the pool was green and gross, and the firepit was full of water with old logs floating in it... it would have been nice to sit outside by a fire.

TOTALLY GREAT NERD BONUS: The hotel is located on the same street as one of the 196 Muffler Men statues left in the United States. That made up for the parking and breakfast costs.

Family

2/10

Poor

20 May 2026

Anita

No, walk-in shower was available & the parking price is ridiculous ... $47.00

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Kathaleen

staff were a little stiff at check in. Didnt make is feel welcome.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Qadree

I recently stayed at the Doubletree by Hilton Atlanta Airport, and while there were some definite highlights—mostly involving the staff—there are several maintenance and cleanliness issues the property needs to address.

Self

10/10

Exceptional

18 May 2026

Daniel

Great place will stay again

Self

4/10

Poor

17 May 2026

Gerardo

$25 parking for guesses it’s insane for a $200/night room. The bathroom poorly cleaned. The front desk staff not friendly. The service to the conference room (water, coffee, trash pickup, A/C) deficient.

Self

4/10

Poor

15 May 2026

cherlene

it was in a good location. However, the rooms were very old looking, bathroom toilet didn’t flush, wallpaper peeling off the wall and they charge for parking $25 per night. No breakfast included so for the price it really wasn’t like ideal.

Self

4/10

Poor

15 May 2026

Nazih

Complicate parking.
Not enough towels

Self

8/10

Excellent

14 May 2026

Karen Elizabeth

It is what I expected.

Self

4/10

Poor

13 May 2026

Velda

The young gentleman at the counter the night I checked in was absolutely helpful, kind and friendly as well as the young man who handled parking the next day. They were the best thing about my stay. I called for towels and waited for 6 hours and ended up washing my hair and showering with a hand towel. I was told by housekeeping they were unable to keep up with laundering and getting towels in the rooms. That’s unacceptable. Those towels I called for never showed up. There was sludge around the bottom of the shower door. The handle was broken on one of the doors of the closet. The breakfast was thrown together and mostly out by 0830-0930. The young lady walking the floor and clearing tables was very nice and helpful. When I checked in Friday night the young man at the front desk was super helpful and working as quickly as he could to check people in and accommodate all the people standing in line for towels. It was shocking to me that towels of all things would be such an issue. It put a huge kink in hour plans to be deprived of showers before going out of the hotel. I was absolutely blown away that a Hilton hotel would not be stocked with enough towels to accommodate the guests! Needless to say, I won’t be staying in a Hilton hotel again.

Partner

6/10

Pleasant

12 May 2026

Paul

The breakfast is not worth paying for.

Family

10/10

Exceptional

11 May 2026

KISHMAR J

No microwave and bathroom is a bit small.

Partner

2/10

Poor

11 May 2026

Sandra

Parking near the hotel, felt safe. Got to Atl on a delayed flight at 2:00 am, called shuttle. As I was riding, booked a hotel Doubltree because it cheaper on line. Arrived at hotel around 2:40am. Agent said I booked it on Sunday& could not checked in until 4:00 pm. It was actually Sunday 2:40am. I had been flying since 2:00 pm on Saturday from SFO. I am 76 years old, but I could not stay at your Hotel. Agent said we have room, but you would be a walk customer & it costs a lots more. I choose to drive home 1 1/2 hour home. This is Sad, is this how you treat Senior Citizen. I really needed my $ back, because I could not stay & had to drive . I am a Hilton Honor Member. I will be waiting for your answer.

Self

6/10

Pleasant

11 May 2026

lakisa monique

Yes it was

Self

4/10

Poor

11 May 2026

Travis

The booking states breakfast was free I paid 20 dollars every morning I was there for breakfast for me and my wife. I we could not get fresh towels while we were there not sure why the staff gave us hand towels to wash up and dry off with. Only thing that was good was the cookies.

Family

8/10

Excellent

10 May 2026

Lexus

Please get new elevators put in ‼️‼️‼️

Family_with_children

10/10

Exceptional

09 May 2026

william

everything was very nice