Doubletree by Hilton Hotel Atlanta Airport

United States , Atlanta - GA
ATLANTA, 3400 Norman Berry Drive
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100 reviews shown

4/10

Poor

13 May 2026

Velda

The young gentleman at the counter the night I checked in was absolutely helpful, kind and friendly as well as the young man who handled parking the next day. They were the best thing about my stay. I called for towels and waited for 6 hours and ended up washing my hair and showering with a hand towel. I was told by housekeeping they were unable to keep up with laundering and getting towels in the rooms. That’s unacceptable. Those towels I called for never showed up. There was sludge around the bottom of the shower door. The handle was broken on one of the doors of the closet. The breakfast was thrown together and mostly out by 0830-0930. The young lady walking the floor and clearing tables was very nice and helpful. When I checked in Friday night the young man at the front desk was super helpful and working as quickly as he could to check people in and accommodate all the people standing in line for towels. It was shocking to me that towels of all things would be such an issue. It put a huge kink in hour plans to be deprived of showers before going out of the hotel. I was absolutely blown away that a Hilton hotel would not be stocked with enough towels to accommodate the guests! Needless to say, I won’t be staying in a Hilton hotel again.

Partner

6/10

Pleasant

12 May 2026

Paul

The breakfast is not worth paying for.

Family

10/10

Exceptional

11 May 2026

KISHMAR J

No microwave and bathroom is a bit small.

Partner

2/10

Poor

11 May 2026

Sandra

Parking near the hotel, felt safe. Got to Atl on a delayed flight at 2:00 am, called shuttle. As I was riding, booked a hotel Doubltree because it cheaper on line. Arrived at hotel around 2:40am. Agent said I booked it on Sunday& could not checked in until 4:00 pm. It was actually Sunday 2:40am. I had been flying since 2:00 pm on Saturday from SFO. I am 76 years old, but I could not stay at your Hotel. Agent said we have room, but you would be a walk customer & it costs a lots more. I choose to drive home 1 1/2 hour home. This is Sad, is this how you treat Senior Citizen. I really needed my $ back, because I could not stay & had to drive . I am a Hilton Honor Member. I will be waiting for your answer.

Self

6/10

Pleasant

11 May 2026

lakisa monique

Yes it was

Self

4/10

Poor

11 May 2026

Travis

The booking states breakfast was free I paid 20 dollars every morning I was there for breakfast for me and my wife. I we could not get fresh towels while we were there not sure why the staff gave us hand towels to wash up and dry off with. Only thing that was good was the cookies.

Family

8/10

Excellent

10 May 2026

Lexus

Please get new elevators put in ‼️‼️‼️

Family_with_children

10/10

Exceptional

09 May 2026

william

everything was very nice

Partner

2/10

Poor

09 May 2026

Misty

Filthy!

Self

8/10

Excellent

07 May 2026

Ashley

We had to wash our own towels. Never replaced.

Family_with_children

8/10

Excellent

07 May 2026

Emir

Phone in the room didn't work.
Coffee Machine didn't work.

Self

4/10

Poor

07 May 2026

Somto

I don’t usually leave bad reviews, but this experience was honestly frustrating from start to finish. I had to switch rooms twice during my stay. The first room had several issues./ the toilet wouldn’t flush properly, the sink kept clogging, and overall the room was not in acceptable condition. Packing and moving all of my belongings multiple times completely disrupted the trip.

To make matters worse, I lost my wallet during my stay. I contacted the staff, and they told me they would check and get back to me, but I never received a call. I ended up driving back to the property myself, only to be told that my room had been reassigned immediately after I checked out, so they claimed the wallet couldn’t have been there. The whole situation felt disorganized and dismissive.

I came here expecting to relax and have a good time, but instead the experience was stressful and disappointing. I understand that problems can happen, but better maintenance, communication, and customer service would have made a huge difference.

10/10

Exceptional

05 May 2026

Roderick

Great

10/10

Exceptional

04 May 2026

Hiwot

Certainly located very inviting atmosphere, very knowledgeable and kind staff, clean, quiet few restaurants within walking distance very safe area. Awesome.

Self

2/10

Poor

03 May 2026

Anthony

Not forecoming about the extra $70 dollars they took off my card.. front counter staff was rude and seem irritated

Friends_and_family Family

10/10

Exceptional

03 May 2026

Ashley

The property was good. The room we were in could've used a bit of work but overall the stay was fine.

Family_with_children

10/10

Exceptional

02 May 2026

Maurice

Incredible trip. Everyone I came in contact with was knowledgeable respectable? And very hospitable.

Self

8/10

Excellent

02 May 2026

Alexis

It was a nice place to stay

10/10

Exceptional

30 Apr 2026

Donna

Desk staff and manager was awesome. Bar hostess was great.

Self

10/10

Exceptional

29 Apr 2026

NAKIA

Yes breakfast was great our waitress was very friendly and nice

8/10

Excellent

28 Apr 2026

Mayanah

Hotel itself was pretty standard. Only complaint is I feel they are a little stingy with the rags and towels but I feel like that is every hotel now. Also parking is not free.

Partner

6/10

Pleasant

28 Apr 2026

dinesh

Rooms are ok, stains on carpet

Family_with_children

10/10

Exceptional

28 Apr 2026

Dallas Donavan

I was only there for two nights but it was an enjoyable stay! Staff was helpful with shuttle information to and from airport

Business

10/10

Exceptional

28 Apr 2026

bart

Atlanta is interesting.

Self

8/10

Excellent

27 Apr 2026

Joakima

The hotel itself was nice. The staff was very professional. However, I asked for towels for two days straight and did not receive them until the third day of my stay. No one came to clean the room. Also, a few receptacles on the property was over run with trash.
The property in general was beautiful but these little things annoyed me.

Partner

4/10

Poor

27 Apr 2026

Victoria

The room was clean; however, out dated. The trash can had no bottom to it, wallpaper did not look great, a light in the rest room and the entry way did not work, and bath tubs updating.

Partner

10/10

Exceptional

27 Apr 2026

Gregory

The cookies that are given to members when they check are the best!

4/10

Poor

26 Apr 2026

Michelle

No cookies and no housekeeping and all these new policies. I won’t be back.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Nashia

I wouldn’t recommend a dog to stay there, so old, stank, ranned down..Have to pay for parking, Rude Staff Members just horrible

Family_with_children

2/10

Poor

26 Apr 2026

TaQuanda

The room was horrible. The shower was dirty, the pull out sofa had stains EVERYWHERE, they ran out of clean towels, they couldn’t find me an iron, they did give me an ironing board, not sure what to do with it since there was no iron. The property is old and it shows. I will NEVER in life book another double tree hotel EVER!!

Family_with_children

10/10

Exceptional

26 Apr 2026

Rebekka

The staff was great

Friends

10/10

Exceptional

25 Apr 2026

CeQuadeya

Very clean, nice staff. Didn’t like the idea of having to pay nightly for parking.

Family_with_children

10/10

Exceptional

24 Apr 2026

Rodney

It was great place & wonderful staff!

2/10

Poor

23 Apr 2026

Catherine

Don't stay here. They place is a dump and they our bathroom had no soap at all. The front desk said there was no soap in the entire building even though they serve food there. DON\"T GO! YOU'VE BEEN WARNED!

Family

10/10

Exceptional

23 Apr 2026

Yvette Ulysses

Clean rooms,

Friends

10/10

Exceptional

21 Apr 2026

cotrina

Great hotel friendly staff!

Family

2/10

Poor

21 Apr 2026

Canute

This Hotel is a dump.

Self

6/10

Pleasant

20 Apr 2026

Steven

Everything hotel/staff/amenities was fine.

You have to pay $25 to park in the hotel's parking lot in addition to what the room costs. Hotel airport so I get it but you would think Expedia would list some sort of notice on posting or when booking. Even worse, my vehicle window was busted out overnight. Luckily nothing of value was in there. I didnt leave until 9 AM but there were at least 10 other vehicles that experienced same fate. You pay for the parking via QR code where you're requied to share name, license plate info, room #, etc. Why the hotel never let those affected know beforehand is beyond me. I did not find out until I walked to my car and saw all the police notification stickers. So unless it was done at 8:30 AM in broad daylight, staff had plenty of time to give a heads up.

Worst part of all, there was a police vehicle parked in the lot the entire time i was there (well at least until i went to bed at midnight). Assume, and like to hope, thats what most of the $25/night goes to. I did see a police officer outside of her car on my way back from dinner around 11 PM. Unfortunately, thats because she was goofing off with hotel employees at one of the side doors.

If you decide to stay there my best advice is to park as close to the hotel's entrance as able.

Self

10/10

Exceptional

20 Apr 2026

Ashley Kincaid

Clean rooms and Friendly staff.

Partner

10/10

Exceptional

19 Apr 2026

Kruti

Very clean and organized and friendly staff!

Self

10/10

Exceptional

18 Apr 2026

WAYNE A

I didnot have breakfast.

Partner

10/10

Exceptional

17 Apr 2026

DERICA

Great location and property

Family_with_children

10/10

Exceptional

17 Apr 2026

TANYA

No, robbery in the parking lot. 5 cars windows got busted. Really bad area

10/10

Exceptional

17 Apr 2026

Ronnie

I wished breakfast came with every booking

Partner

4/10

Poor

16 Apr 2026

Laura

The front desk staff was so nice but that’s about as far as the good went. The room was so run down. There was rust on everything. The couch had stains. There was so much hair in the tub. There was no hair dryer in the room and when I called to ask, they said they didn’t have any extra & that I’d have to wait for housekeeping but they didn’t know when they were coming. So I had to go to the airport with wet hair. The whole property was ick.

Self

10/10

Exceptional

16 Apr 2026

Angela

Yes
Was a little surprised pool was still covered
But truely enjoyed my stay.

10/10

Exceptional

12 Apr 2026

Stephen

Outstanding

10/10

Exceptional

11 Apr 2026

Samuel

Didn’t eat breakfast but rooms were spacious and clean

Partner

6/10

Pleasant

09 Apr 2026

Larry

Breakfast available was not good

Family

10/10

Exceptional

06 Apr 2026

Michelle

The hotel was clean and the staff were kind and helpful! I booked because of the location to the airport, free shuttle especially since my flight departed at 6am!

Family_with_children

8/10

Excellent

04 Apr 2026

Billy

Best hot water shower!!!

Partner

8/10

Excellent

04 Apr 2026

Billy

This place has the BEST hot water showers!!!!

Partner

10/10

Exceptional

04 Apr 2026

LaWanda

This was my first time staying at the Doubletree, although I have frequented other hotels n the area. I would say this was an enjoyable relaxing stay plus was very cost effective.

Partner

10/10

Exceptional

04 Apr 2026

Tanae

Amazing Staff Samuel was helpful and has a beautiful soul such a sweet guy

10/10

Exceptional

03 Apr 2026

Rhodri

Room was great

10/10

Exceptional

02 Apr 2026

Viswanathan

Left before breakfast was available. Overall stay was very pleasant

Partner

2/10

Poor

01 Apr 2026

Wilmary

Room floor was fill with pistachios no hand soap the rooms rug was dirty.

Partner

2/10

Poor

30 Mar 2026

Namara

Horrible customer service. We didn’t have towels since Friday and we left on Monday. Dirty property.

Friends

4/10

Poor

30 Mar 2026

Caroline

The room carpet smelled and looked dirty and the bathroom sink was always clogged.

Business

6/10

Pleasant

30 Mar 2026

Katlyn

The pictures that are advertised is NOT what they offer. I thoroughly check every room I go into for multiple reason and when i checked our room here, the pillows were dirty and stained; the furniture in the room were dirty and stained; the shower floor was dirty; they had no hand soap/no shower gel; the floors were not vacuumed. I know it can't be PERFECT, but it should be cleaned after the previous guests. The front desk person, Tai, was very helpful and moved us to a different room. The new room shower was dirty and leaked all over the floor causing us to use the 2 towels provided to clean it up. I would not recommend this hotel and would be more willing to spend more money on a nicer hotel room just for the comfort and cleanliness of it. Upon check out, multiple cars had been broken into, so the safety is slim to none.

Partner

8/10

Excellent

29 Mar 2026

Janette

They need better blankets in the light the blankets looked brown and dirty the ace wasn’t really working and the tvs are regular channels they should change them to put like Netflix or something better

Friends

10/10

Exceptional

29 Mar 2026

Andrea C

Rooms were clean, and the staff was friendly

Self

6/10

Pleasant

29 Mar 2026

Wallace

It wasn’t bad it definitely wasn’t what I expected for a Hilton, the appearance is there but I believe it’s probably just because it’s an older property, you could tell their need to be some upgrades , there was an odor in the restroom , and I felt like the room was just neglected in care if that makes sense.

Self

2/10

Poor

28 Mar 2026

Ciera

The room was not cleaning there were dog treats on the floor in my room. The air also didn’t work they offered to change my room at 12:30 am and my kids were asleep already

10/10

Exceptional

28 Mar 2026

Ashonte

Everything was great as usual. Clean rooms, great staff, comfortable stay.

Self

10/10

Exceptional

28 Mar 2026

Rudy

Always an excellent place to stay. Convenient location great airport shuttle and the cookies!!!!!

Self

6/10

Pleasant

27 Mar 2026

Ticie

Everything was good

Partner

10/10

Exceptional

27 Mar 2026

wendy

It was a lovely property

Friends

2/10

Poor

27 Mar 2026

Reyes

Bad service, dirty rooms, parking lot expensive, not breakfast included

2/10

Poor

27 Mar 2026

Betty

Usually Hilton properties are clean and hospitable. This DoubleTree left a lot to be desired. We stayed from Monday through Friday and our room was cleaned only once (Tuesday) even though we requested on several occasions to at least have sleepover service (clean towels and made beds). The staff failed to respond to the requests leaving us to sleep all week in a room filled with dirty used towels and unmade beds. Although some of the staff were courteous and welcoming, this breakdown in communication and workflow left a bad taste. Additionally, I had to go to the front desk to request that the shower liner be cleaned as it had a line of filth along the bottom, and I returned to the room to find that the liner was simply removed; never cleaned and never replaced. We had to request clean towels and toilet paper from the front desk as well. And if that weren’t enough, our first night there was interrupted by a male staff member who walked into our room unannounced, which I know for a fact is customary, and simply apologized stating he didn’t know the room was occupied. Overall, this was the worst experience in all my travels with Hilton.

Family

10/10

Exceptional

27 Mar 2026

Chace

Very friendly staff

4/10

Poor

25 Mar 2026

Angelina Sheri'

Need to do better

Family_with_children

6/10

Pleasant

24 Mar 2026

PAUL

This was very convenient to the airport with a shuttle.
Room was clean but rooms are tired looking and can use updating along with the hallways.
The best part of the stay was the staff. Young man when checked in was a little overwhelmed but very polite, friendly and helpful.
There was a young woman who went out of her way to flag down the shuttle at 5am that we are very grateful for.

Partner

6/10

Pleasant

24 Mar 2026

Brianne R

Staff was incredible!!! Tub didn’t drain & no body wash in room. Pool wasn’t open, which was a big letdown

Friends

10/10

Exceptional

24 Mar 2026

Jimmy

Didn't Use the Hot tun,Clean aroom,Friendly Staff

8/10

Excellent

24 Mar 2026

Scott

The room is outdated and in need of renovation.

Self

10/10

Exceptional

23 Mar 2026

Rosenique

2/10

Poor

23 Mar 2026

Ember

I contacted the hotel to make sure when I arrived in the middle of the night for the room I paid for in full that we would still be able to check in. I was told yes as long as it was before 3am. I called around 10:30pm. Upon arrival which was before 3am I was told that they didn’t have any rooms left including the one I already paid for. Leaving me and my young kids stranded at 2:45am. Had I known that we would be unable to check in I would have booked another hotel 2 hours prior to our arrival. We had drove for 10 hours and just needed to sleep for a few hours before getting on the road again and sleeping in my car with small kids isn’t an option. I have checked into hotels in the middle of the night many times and never had an issue where I was told to arrive by a certain time
Then upon arrival told they couldn’t check me in and didn’t have the room I paid for available. Thankfully a local hotel not only checked us in but gave a huge discount for our horrible experience at double tree.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Jacquin

Clean room and everyone were so nice and friendly.. will definitely come back again

10/10

Exceptional

22 Mar 2026

Pawel

Very nice hotel

10/10

Exceptional

22 Mar 2026

Phyllistone

Love it

Partner

2/10

Poor

22 Mar 2026

Shwanda

Just not a pleasant stay

Family

4/10

Poor

22 Mar 2026

Nikita

The staff seemed overwhelmed with an influx of Israelis arriving with no housekeeping avaliable. They were oversold, leaving several customers without accommodations. I checked in, expecting to get relaxed after a long trip to find my room in disarray. The employees at the front desk were so polite and professional. They gave me linen, and i made my own bed for the night. It was very different from my passed experiences.

Self

6/10

Pleasant

22 Mar 2026

Angelica

The staff was welcoming and helpful, however the hotel is very dated and the cleaning of my room was ok, not excellent. Lights flickered in my room so i didn’t turn them on and the coffee machine was broken. It was definitely convenient to be close to the airport but i would look elsewhere next time,

Self

6/10

Pleasant

21 Mar 2026

Daryl

Hotel is convenient location, staff friendly. Hallways carpets very tiered looking as well as dirty. Room was only middle of road clean and many furniture was well worn.

Family

4/10

Poor

21 Mar 2026

Leonardo

This location was close to the airport which was convenient. However the front desk clerk that checked us in was very dismissive and short. My wife was very upset due to the treatment she received from the front desk clerk. Upon entering the room while it looked fairly decent their was not enough towels and rags, no soap to take a bath, and the air condition was manually powered off leaving the room extremely hot.

Friends

2/10

Poor

20 Mar 2026

MARIUS GERARD

Didn’t even stay due to hearing about cockroaches and bed bugs

Self

10/10

Exceptional

20 Mar 2026

Roster

Yes

Friends_and_family Friends

6/10

Pleasant

17 Mar 2026

Steven

Shuttle was easy. Hotel is old and dated. Due for an update.

6/10

Pleasant

16 Mar 2026

Katharine Kay

Ok for what it was..:

Business

6/10

Pleasant

16 Mar 2026

Jeffrey

Friendly staff and the property is in close proximity to the airport. The bar was nice and food selections were limited, but everything i sampled was tasty. The property shows its age. Shower doors dont quite close, no stopper in the sink, items attached on the walls are pulling away.
It was nice and quiet and i got some good sleep, so overall a nice visit.

10/10

Exceptional

16 Mar 2026

Tracy

The hotel was nice and the staff is always friendly.

Self

10/10

Exceptional

15 Mar 2026

Shnel

The staff is overly friendly !

Friends

8/10

Excellent

15 Mar 2026

Tonya N

Nice staff property clean

8/10

Excellent

15 Mar 2026

Pascal

Breakfast nice

Business

6/10

Pleasant

14 Mar 2026

LaToya

Bathroom door in room did not close

8/10

Excellent

13 Mar 2026

Mary

decent

6/10

Pleasant

12 Mar 2026

Haven

Overall stay was okay, we asked for towels 3 times and never received them….. No hot water upon check in but it was fixed so I’d say 7/10 🙂

Friends

2/10

Poor

10 Mar 2026

Candyce

I was never able to step foot on the property due to my flight being canceled. I reached out to the front desk when I realized I wouldn't make it to Atlanta. Chez advised me that they could check me out 03/09/2026 and that I wouldn't be charged for the 2nd night. Yet another rep Jada popped into the same chat and said the room would be checked out tomorrow 3/10/2026. It's just bad customer service added on top of an already bad situation. I was stuck in Orlando for 2 days before my flight to Atlanta was canceled and when I finally get a flight back home to Wisconsin my luggage was still on the plane to Atlanta! This hotel mishap was the icing on the cake. I will never book with them or recommend them to anyone.

Self

2/10

Poor

08 Mar 2026

Evonne

Overall great customer service, hallways smelt awful a lot of trash left in the hallway air conditioner start making a extremely loud noise

Self