Name: NH Collection Roma Centro
Address: Via Dei Gracchi, 324, Rome, 00192, IT

NH Collection Roma Centro

Rome · Italy

Via Dei Gracchi, 324View location

100 reviews shown

10/10

Exceptional

17 Jul 2026

Katria

Very good stay. They really helped my Roma vacations to have a great ending.

Family

6/10

Pleasant

21 Jun 2026

Juan

Except for Danilo and Bamba, no one else was nice or polite. When we arrived with 6 pieces of luggage, the doorman didn’t even flinch to open the door to the hotel so we could come in, rude is an understatement!

Family_with_children

10/10

Exceptional

16 Jun 2026

Salina

Self

10/10

Exceptional

16 Jun 2026

Firas

Good

8/10

Excellent

01 Jun 2026

Dora

Unfortunately, I did not receive a welcome upon arrival. Additionally, the shower enclosure is too small, causing water to leak outside the shower area and onto the bathroom floor. Overpricing

Self

2/10

Poor

28 May 2026

Sarah

The property is listed as a 4-star hotel, this does NOT reflect correctly.
The staff were genuinely excellent — warm, professional, and attentive. That part of the experience was not the issue. What I found difficult to reconcile was the physical condition of the property, which I documented during my stay:
>Visibly worn carpeting throughout common areas
>A single iron for the entire hotel, with a non-functioning phone in the ironing room
>Significantly chipped and damaged flooring in my room
>A loose soap dish actively detaching from the shower wall
>Visible mold in the shower tile grout
>Heavy mineral and rust buildup on shower fixtures
>No luggage assistance offered at arrival or departure
Expedia's 4-star classification shapes booking decisions and justifies the nightly rate. I'd genuinely like to understand: how does Expedia evaluate whether a property continues to meet its listed star rating when the physical condition falls this short of what was advertised?
I have photographs of each issue and am happy to share them with whoever reviews listing standards. I'm raising this not to dispute a charge, but because I believe the gap between the listed standard and the actual condition is something Expedia would want to know about — for the integrity of its listings and for other travelers making decisions based on them.

Friends

10/10

Exceptional

25 May 2026

Cathy

This hotel is centrally located to both Vatican and Spanish step and Vatican. Easy walk to all. The front staff was wonderful. They set up taxis to and from airport. Breakfast was also good

Self

10/10

Exceptional

25 May 2026

Marcus

The hotel is located in a great neighborhood with plenty of restaurants within walking distance, including Starbucks. The hotel itself is very nice and clean, and the staff was helpful, friendly, accommodating, and genuinely welcoming throughout our stay. The on-site restaurants also featured an excellent chef and wonderful staff. My family and I truly enjoyed our stay!

Family

4/10

Poor

23 May 2026

Stephan

Great location
Rooms outdated and beds and pillows uncomfortable
Not a Collection Hotel

Friends

4/10

Poor

18 May 2026

Javier

Staff was nice, lobby renewed recently I would guess. But rooms, beds and pillows are worn down… not so clean and not very nice…

Friends

10/10

Exceptional

03 May 2026

Stanislav

Location is great, very good breakfast variety. Overall 👍

Partner

10/10

Exceptional

03 Apr 2026

Kimberly

Everything was amazing here! We would stay again!

Friends

10/10

Exceptional

25 Mar 2026

Nicola

This is my favorite place to stay in rome . Staff are friendly , accommodating and pricy. Comfortable rooms & bathrooms . Will stay here every time I neee to be in Rome

Self

10/10

Exceptional

08 Mar 2026

James

Check-in staff and welcome was very good and we got a great upgrade

Partner

6/10

Pleasant

03 Mar 2026

Marta

The hotel is really nice, the area is very convenient, the staff is friendly. The rooms are nice. The bed is terrible. We have stayed in many NH hotels and we never had such a terrible bed.

Partner

10/10

Exceptional

26 Feb 2026

Terence

The room was in great condition. The dining facilities provided tasty food. The meal we had at Antela was excellent and service was attentive. Annela, Sergio, Giuseppe and Ricardo at front desk were always helpful.

Partner

10/10

Exceptional

03 Feb 2026

Annie

Yes. Very central location

10/10

Exceptional

06 Jan 2026

Peter

Excellent location and extremely clean rooms. Service was outstanding.

Leisure Family

10/10

Exceptional

25 Nov 2025

Kristine

Clean room, helpful staff, proximity to the Vatican & other iconic sites, quiet neighborhood

Leisure Family

6/10

Pleasant

16 Nov 2025

Antonio

Room needs renovation. Especially bathroom. Great location

10/10

Exceptional

10 Nov 2025

Robin

Staff

8/10

Excellent

13 Oct 2025

Fernando

Centrally locates, nice facilities, stafnfriendand helpful. Bathroom could use some help in cleaning, the rest is good and efficient. Location is plus.

Leisure Family

6/10

Pleasant

13 Oct 2025

Regina

Room floor was quite sticky. Bathroom towels were a bit old already.

Partner

10/10

Exceptional

16 Sep 2025

paola

It was an enjoyable stay, the suite was spacious and comfortable. The one strike is that the bathroom in the upstairs was not celan when we arrived (it had long hairs everywhere).

Leisure Family

10/10

Exceptional

11 Sep 2025

Nancy

conveniently located to attractions.

10/10

Exceptional

12 Aug 2025

marissa

Loved the neighborhood and loved that it was in walking distance to the Vatican and many sites

Leisure Family

6/10

Pleasant

08 Aug 2025

Carlene

Bathroom drainage smelt the room didnt have a balcony as believed

Leisure Friends

10/10

Exceptional

16 Jul 2025

David

Beautiful accomodations, comfortable beds, great restaurant and friendly staff. Location is relatively close to all the attractions without being crowded.

Leisure Family

10/10

Exceptional

09 Jun 2025

ADOWA

Beautiful hotel, and it smells amazing. Staff services are 10/10

Leisure Friends

10/10

Exceptional

31 May 2025

Christine

Lovely hotel in a quiet neighborhood but perfectly positioned for sightseeing. Rooms are spacious and clean, and staff was kind and helpful. Great breakfast buffet, too.

Friends_and_family Family

10/10

Exceptional

21 May 2025

VINEET

Loved the location and the cleanliness. Staff was super friendly. Breakfast buffet was awesome.

Leisure

6/10

Pleasant

30 Apr 2025

Claudia

Old property not very clean

Leisure

10/10

Exceptional

11 Apr 2025

Hannah

Our stay at NH Hotel was sublime. The staff were incredibly patient and considerate, we felt safe and the location was perfect. Metro and Bus within walking distance, fabulous Roman Pizza from Pizza Colonna (highly recommend) and top rated gelato around the corner from Gelatia La Roma! The Vatican is very close, as is St Peters Basillica and two Piazza's within walking distance. Felt very lucky to have stayed here, thank you to all who made us feel welcome!

Leisure

8/10

Excellent

07 Apr 2025

Verified traveler

Great hotel

The hotel was excellent, location was great a little more quiet than being in the center which was nice and peaceful. You can still walk to many monuments and it's about 14 euros for a taxi to trevi fountain. Service was good but could have been better at times.

Partner

10/10

Exceptional

02 Apr 2025

Diego Armando

Great place in the lovely place of Rome. Great value for money.

Leisure Family

10/10

Exceptional

25 Feb 2025

Jorge

👍

10/10

Exceptional

20 Feb 2025

Jake Lochlan Bradley

Lovely hotel! Staff are happy to help and speak amazing English. Not too far a walk from the Vatican!

Leisure Partner

10/10

Exceptional

18 Feb 2025

Fiona

Lovely hotel, great location for walking to different spots without being in the middle of Rome. The fragrance they had all around the hotel was beautiful

Leisure Friends

10/10

Exceptional

15 Feb 2025

Leonardo

100% recomendable! Hermoso hotel

Un hotel excelente, limpio, amplio, bien decorado con habitaciones acorde a su estilo. Nos permitieron un late check out hasta las 14 hs sin cargo. 100% recomendable, un hotel excelente a un precio accesible. La unica critica (que no es al hotel en si), es la falta de restaurantes en la zona. Los pocos que hay son de baja calidad, caros, sucios, y ademas te agregan un 20% de propina a la fuerza con la cuenta

Friends_and_family Family

8/10

Excellent

04 Feb 2025

Daniel

Brilliant hotel, needs to be cleaner

Great stay, friendly staff. Expensive hotel bar. Room could have been cleaner, lots of dust, cleaners came in during our stay and the dust remained along with the giant cobweb in the corner of the room.

Friends_and_family Family

10/10

Exceptional

24 Jan 2025

MARILOU

The place is clean & safe ,.Staff are nice & helfpu.
Location is accessible to beautiful historical spots.

Leisure Partner

10/10

Exceptional

06 Jan 2025

suleiman

Great location great hotel we loved it

6/10

Pleasant

15 Dec 2024

Michael

Hotel caters to large tours with bus’s coming and going. Not for me!

Leisure Partner

10/10

Exceptional

01 Dec 2024

Daisy R

Excellent property, clean ! Near shops and attractions, if you like walking. It's in the center of everything in Rome , I read that someone had mentioned that the Spanish Steps was far and the had to take a taxi, it's a 14 minute walk less then a mile away. So if you don't have an issue walking it's a great place or you can buy the Hop on bus. Will definitely stay here again.

Leisure Partner

8/10

Excellent

16 Nov 2024

MARJAN

Great location and friendly staff. Room and a nice but the Bathroom tub was worn out. Lobby is very nice . Great value for the price.

Friends_and_family Family

8/10

Excellent

10 Nov 2024

Nourelhuda

The staff r friendly gä

10/10

Exceptional

09 Aug 2024

Daniel

Omg este hotel paso mis expectativas demasiado bello, cómodo, accesible. La ayuda q nos brindaron y las comodidades q nos buscaron sobre pasaron nuestras expectativas. Lo recomiendo 1000 veces y cuando regrese para ahí vuelvo.

Leisure Family

10/10

Exceptional

08 Aug 2024

Markeisha

You will need to take an Uber or Taxi to get over to the Spanish Steps and other places but for our family of 6, this hotel was perfect.

Leisure Family

6/10

Pleasant

12 Jul 2024

Verified traveler

Stay at NH hotel in hot summer

The hotel got an air-conditioning problem during our stay, which made no air-conditioning to cool our room. A big issue in hot summer !

Friends_and_family Friends

8/10

Excellent

01 Jul 2024

Erika

Not in central Rome

Leisure Family

8/10

Excellent

29 Jun 2024

Vishnu

Thc

10/10

Exceptional

27 Jun 2024

Elona

This place was awesome! The rooms were always cleaned when we came back after walking thousands of steps. The environment of the hotel was great, and very spacious. The breakfast buffet is a must there were so many options, and amazing coffee. The location was another plus because your right by the Vatican, and about a 26 minute walk to the Trevi fountain.

Leisure Family

4/10

Poor

14 May 2024

Uyioghosa

The staff were very unfriendly, extra large size room was same size as other rooms, internet never worked, phone in room never worked, breakfast wasn’t ok, overall atmosphere wasn’t conducive.

Business Self

10/10

Exceptional

06 May 2024

Perry

Very nice hotel. 8 min walk to Vatican. Prati is a really nice area.

10/10

Exceptional

27 Apr 2024

Kathy

Quick Stay in Rome.

The NH hotel in Rome was great! The staff was very friendly and helpful. We arrived early and they stored our luggage until check in. They had a really nice staff member to provide maps and information about the area. The overall feel of the hotel was clean and comfortable. The room we had was awesome, spacious with nice amenities. They also provided an excellent breakfast buffet for a reasonable fee. Location was also great, within walking distance of many local sights. The overall experience was excellent.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2024

Taib

Great spot for Holidays with Family

Leisure Family

2/10

Poor

18 Apr 2024

Mariariosaria

The room was too small and not too clean

Business

10/10

Exceptional

12 Apr 2024

Douglas

We loved our stay. Very clean facilities. Great breakfast.

8/10

Excellent

11 Apr 2024

Verified traveler

Room was nice. Elevators are small and slow . Shower pressure not ideal. Breakfast was ok, nothing fancy. Service was friendly. Overall an OK hotel.

8/10

Excellent

04 Apr 2024

Monica

Bathrooms were dirty!
Good conditions in general!

Leisure Family_with_children

8/10

Excellent

16 Mar 2024

Dino

Very comfortable stay with modern amenities.

Leisure Friends

8/10

Excellent

03 Mar 2024

EVA

Location and staff

Business_and_leisure

8/10

Excellent

19 Nov 2023

Verified traveler

Average

Great location just 5 min from metro, excellent service and friendly staff, restaurant food not good, breakfast ok, bathroom shower leaking on the floor, disgusting. I have booked for a double bed plus a single bed when I got inside de room no single bed we talked to them but instead to change us for a proper room with a single bed they put an extra bed, a very hard and uncomfortable bed. The room I stayed on the third level very noisy no soundproofed as it was mentioned in the website I had to use ear plug for sleep. I would not stay there again.

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

Izza

Excellent!!

Leisure Partner

10/10

Exceptional

01 Sep 2023

Bhavika

So much cleaner around this area compared to the near tourist attractions.

Leisure Partner

10/10

Exceptional

30 Aug 2023

Keerthi

Hotel was fantastic.

4/10

Poor

25 Aug 2023

Hernan

This property does not seem like an NH collection hotel. Staff appears overworked stressed rude and complaints about their management being on holidays. Elevators stopped working with us inside and staff seem to be aware of the problem

Leisure Family

8/10

Excellent

22 Aug 2023

LILIBETH

It was a comfortable stay for me, my daughter and granddaughter! The staff were friendly and helpful, accommodating to our requests.

Friends_and_family Family

10/10

Exceptional

20 Aug 2023

Antonio

Thank you NH! Great property just far enough from the hustle and bustle but close enough at the same time!

Leisure Partner

6/10

Pleasant

08 Aug 2023

Filomena

Bathrooms are not fully updated. Showerhead was dirty (they cleaned it after I requested). Dark hallways

2/10

Poor

26 Jul 2023

Brack

We stayed for 1 night and noticed the bed sheets were not changed and there were dirty. It took the hotel close to 2 hours to come and change the bed sheets. The front desk staff was very unpleasant. Did not apologize nor was willing to accommodate in shape or form. When I went back to discuss they were not willing to listen. They just said okay with no apologies for the inconvenience. The bathroom was dirty, there were lots of ants and bugs. The AC was not working properly in the room and the elevator was way too small and does not really work properly. It takes a couple of tries when using the card and pressing the button for the elevator to function. This hotel is by far the worst hotel staff and hotel experience that I have experienced in my life. I have tried to reach out to Expedia and was unable to reach to share my experience until an email came to share my experience. I have mostly booked my hotels using Expedia in the past, however, this experience really makes me question if I should continue this in future. The pictures are deceiving and even some of the guests have mentioned the same. I have travelled with other families we had 3 other rooms and they all experienced the same.

Leisure Family_with_children

8/10

Excellent

19 Jun 2023

habib

The place is nice and convenient

4/10

Poor

15 May 2023

Carlos

The property has a great location but the service is terrible, starting from the moment we checked-in and Sergio (although his name badge indicated he speaks English and Spanish) he was incapable to help us in any language other than Italian. The room was Ok, a bit outdated and the walls need to new paint. Breakfast was good but they don’t even give you coffee outside of breakfast hours. I had to make friends with an airline person who was staying there and they told me that there is a special (always on) coffee machine for airline people which I could use because I wanted coffee before breakfast time.

Leisure Family

10/10

Exceptional

08 May 2023

habib

The hotel is clean and staff is friendly

Leisure Partner

8/10

Excellent

19 Apr 2023

Eleanor

Location is good. 1 to 2 mins walk to buses and subway, and its a quite area. Lots of restaurants, shopping stores and pharmacy stores if needed.. however, I could have given them an extra stars as the front service staff assisting who can speak their language first (check-in or check-out). I felt stupid waiting in-line while other guest went straight up to them as they speak their language and while the Representative saw me waiting in-line. Its actually rude but expected as I am only a tourist.

Family

8/10

Excellent

27 Dec 2022

MARCELA

Property not in good condition, común areas dirty, unpainted, old.

Leisure Partner

8/10

Excellent

30 Nov 2022

Brian

The property is great and the room was beautiful. We were able to get into our room early and enjoyed several of the restaurants just a couple blocks from the hotel.

What we DID NOT enjoy was being booked in an illegal taxi by the hotel staff and the being stopped by the police as we entered the airport. Unbelievable.

Leisure Partner

8/10

Excellent

23 Nov 2022

Terry

Location

Leisure Self

10/10

Exceptional

29 Oct 2022

glenda

Clean quiet

Leisure Partner

10/10

Exceptional

18 Oct 2022

David

Super espacious, clean room, nice bathroom for people used to US-sized bathrooms. Although it seems a little far from main attractions it is a comfortable and nice hotel.

Leisure Partner

6/10

Pleasant

17 Oct 2022

Maria Gloria

En mi reservación nos dijeron que nos cobrarían un resort feet y nos cobraron por persona y yo reserve un cuarto y ellos nos dieron dos cuartos porqué no tenían cuartos grandes y nos cobraron por eso así que no me gusto el servicio y todo el tiempo fueron muy rudos preguntábamos algo y todo el tiempo nos contestaban de malas

Leisure Family

10/10

Exceptional

15 Oct 2022

Gabriela

Only stayed 1 night. Good central location near Vatican. Hotel was comfortable, clean, although air conditioning did not get the room very cold. Modern and beautifully decorated room and bathroom. However, no space/shelving in bathroom to place my toiletries, makeup, brushes, etc.

Friends_and_family Friends

8/10

Excellent

29 Sep 2022

Julia

Great location, super helpful staff, breakfast was very good. Rooms were clean, modern and decent size space for European standards. Central air condition worked perfectly.

Leisure Partner

8/10

Excellent

19 Sep 2022

Aida

Great spot, away from the busy tourist sections. Amazing buffet breakfast definitely a plus!

Rooms are small, but that’s expected in Rome. However, I definitely think management needs to step up on the housekeeping. Sheets aren’t changed during your stay, we walked into our room and the bathroom mirror had soap on it. Overall, it was a rush clean up each time it was noticeable. No one is really ever present downstairs at the counter … you have to wait until someone notices you.

Leisure Partner

10/10

Exceptional

16 Sep 2022

Esteban

Everything was amazing. Everyone works very hard so you can have a great experience. I do recommend this hotel in Rome. And location is great.

Friends_and_family Family

10/10

Exceptional

12 Sep 2022

Ekaterina

N/a

Leisure Self

8/10

Excellent

11 Sep 2022

Ali

Great location. Clean and convenient. Has a restaurant and bar.

Leisure Partner

10/10

Exceptional

23 Aug 2022

Paulina

Close enough to the busier and noisier parts of Rome, Prati is very conveniently situated close to Lepanto metro station, well served by bus, and totally walkable. Location is good for restaurants, shops and gelato (La Romana is a couple of blocks away). Walking distance to the Vatican. Good breakfast, friendly staff. We enjoyed our stay very much.

Leisure Partner

10/10

Exceptional

23 Aug 2022

Genaro

The hotel location is great if you like to walk. It’s less than half an hour walk to most of the must see places yet it’s still in a quiet neighborhood. The only issue I have was when checking in. A lot of airline crew stay at this hotel. We happen to arrive early in the morning at the same time that a whole batch of airline crews are also checking in. The staff seems a bit stressed out. One staff told me to sit in the lobby and wait, then when it slowed down and I came back to the front desk, another staff said the check in is at noon. After waiting, I went back again to the front desk to let them know I’ll just leave my luggage and come back, I was told then that the check in was at 2pm. Another guest who’s also waiting and heard the conversation said they were told the check in is at 3pm. We left the luggage and walked around. We came back to the hotel around 11am and I checked with the front desk and they said our room is ready and we can check in. Other than this, the overall experience is great. The rooms are nice and the location is very convenient.

Leisure Partner

10/10

Exceptional

16 Aug 2022

Hemant

I’ve stayed at many NH hotels and this one was really good. The whole lobby and restaurant were amazing. Some room/porter staff can be rude sometimes but this maybe because of the language barrier. The restaurant staff for breakfast, lunch and dinner were superb! Always tentative to look after you! The rooms were ok, could of been cleaner and our mattress was horrible! Had to ask for more duvet to help us sleep better as we had two horrible sleeps (me and my wife). Having two single beds gets you a bigger room, I bought 3 rooms for 6 people. Amenities could of been more when asked for, sometimes they never changed or refilled when asking. The location was amazing. Lovely restaurants and 20 min walk to Vatican aswell as a 45 min walk to Trevi fountain, although we got a cab as it was very hot last week!

Leisure Family

8/10

Excellent

19 Jul 2022

Jennifer K

Overall, the Roma Centro location is great! It's about a 15 min walk from Vatican City and 20 min from the Spanish Steps. Additionally, it is in the Prati neighborhood which is an upscale, contemporary area that's super walkable with lots of cute restaurants and cafes. However, since it is more upscale... expect to pay slightly higher prices. As for the hotel itself - staff is super helpful. I arrived early before the 3pm check-in and they were able to get me into a room right away. Also, I had an early morning flight and they were able to secure a car to pick up me up at 5:30a in the morning on my behalf. Minor watch outs... 1) the walls are pretty thin so expect to hear your neighbors and 2) as for cleanliness, it's clean, but not immaculate. When I first go into the room, I found a random hair on the sheets. Assuming it was left there when the sheets were being laundered.

Business_and_leisure Self

8/10

Excellent

05 Jul 2022

chiangnan

Like location, and clean.
Did not like, it was very hot in the room once check in. only the following day, it turned better.

Leisure Family

2/10

Poor

24 Jun 2022

Lainie

The air conditioning did NOT work in my room 528 and the temperature necer webt below 21.5 c. They moved me to room 737 and THAT room never went below 21.5! Awful experience

Leisure

6/10

Pleasant

23 Nov 2021

Amer

The bathroom was not very clean. There were water stains all over the floor and the grout in the wall had lots of mildew.

Partner

2/10

Poor

30 Sep 2021

Tito

No a/c working, and no water;

Leisure Friends

4/10

Poor

20 Sep 2021

Neel

Stayed for two nights this week and primarily picked this place as I have stayed in other NH hotels across Europe. This particular hotel was great in that it’s away from the centre of all the tourist spots.

This would be a great hotel if it were not for a few flaws.

I waited my turn at reception, when my turn came, the staff was so rude he completely ignored me, instead asking a guest to my side what he could do for them. Even the other guest was shocked and inferred that it could be due to race/ethnicity.

I booked a premium XL room, when I finally made it into the room it was great. However, the room was not ready when I arrived at 1pm. I was told the room would be ready at 3pm. At 3pm I was told it would be another hour. So basically you pay for a more expensive room and end up waiting half a day to freshen up and start your stay.

Then I called reception and asked for an iron. The response was almost as if I had asked for a kidney. Why don’t they provide an iron in rooms? Even every budget hotel does this. Instead I was told I would have to collect a key for a laundry room. This is mad. Imagine walking through reception with a set of clothes to iron, hilarious!

Then the next day my room was made by house keeping, they simply just removed the trash can. Nowhere to put your rubbish.

If staying at this hotel, I would recommend the premium XL room, it’s at the side of the hotel with very little noise, good size and great bathroom.

Just be aware of bad service.

Leisure Friends

8/10

Excellent

22 Aug 2021

Maria

Nice, clean place.

Nice place, conveniently located in the Center, near restaurants and shops but in a quite street.

Partner

10/10

Exceptional

19 Jul 2021

Verified traveler

Excellent service. I’m very satisfied.

Leisure Partner

8/10

Excellent

14 Mar 2021

Gregor

Clean and functional

Hotel is in a central yet quiet location, room was fine, minibar too expensive, bathroom good (bathtub), as restaurants in Rome were closed I had dinner at the hotel, pasta was good but wine list very limited and low quality, annoyingly they started cleaning the lobby which is not separated from the restaurant halfway through dinner with a noisy machine, when I remarked on that the waiter just shrugged his shoulders.....

Business

8/10

Excellent

15 Feb 2021

Gregor

Good

Business