Name: NH Siena
Address: Piazza La Lizza, Siena, 53100, IT

8/10

Excellent

19 Jul 2026

Peter

Very good hotel. We enjoyed our stay. The room was attractive and clean. The breakfast buffet was above average. Staff were friendly but sometimes hard to find. Our only real complaint was that it was noisy where our room was on the backside of the hotel, with the duomo/football stadium view, with live music and and an outdoor film showing that went well past midnight.

Partner

10/10

Exceptional

18 Jul 2026

Dean

What a great place!

Family

10/10

Exceptional

16 Jul 2026

Michael

Great hotel and wouldn't stay anywhere else !!!

8/10

Excellent

30 Jun 2026

Helen

The location was nice and beds very comfortable. Only complaint is the way the lighting was set up on our room. You could not have light to use the bathroom unless you turned on the main lighting in the room which was very bright for everyone. We talked with another couple staying in the hotel and that was their only problem too. I always pack a small flashlight and would recommend .

Family

8/10

Excellent

15 Jun 2026

Kathryn

Located about 10 minutes walk from Campo, also handy for buses. Smart, corporate hotel with expected facilities. My free welcome drink was a nice thought, but glass of red wine was undrinkable! I paid extra for superior room with Duomo view - massively better than views of road/buses at front of hotel. Breakfast buffet is fine - but only a few Italian guests seemed to get real coffee, most of us were directed to machines.

Self

8/10

Excellent

25 May 2026

Mark

Clean hotel and very helpful staff only a 10min walk from main square

Partner

2/10

Poor

04 May 2026

Rody

This was not a genuine 4 star Hotel.

It was dated with problems with the bathroom etc - sink not draining etc

Parking was absurd. 30 minutes notice required to get your car for 30 euro.

We paid nearly $350 Australian a night which was ridiculous for the Hotel quality.

It was not NH standard nor 4 star standard.

I am regular stayer at NH Hotels & generally find them good but not this one.

The stay has me seriously rethinking using Expedia going forward.

You can see from my spending with Expedia I am good regular user & never complain. But with this stay I feel very short changed

Partner

10/10

Exceptional

29 Apr 2026

wanda enid

Clean rooms and central location

Partner

8/10

Excellent

22 Apr 2026

David Joseph

Great hotel. Very conveniently in walking distance to everything. Great staff.

Business

10/10

Exceptional

09 Mar 2026

Sohaila

I didn't use it. I only stayed one night.

Self

8/10

Excellent

12 Feb 2026

David Joseph

Nicely central.

Business

4/10

Poor

03 Jan 2026

Javier

The room was kind of old and need of a renewal; the door shower did not close well

Leisure Family

6/10

Pleasant

20 Dec 2025

lynn

staff are very friendly though the hotel is quite old. We had to switch room as the first room felt too small for 3 of us. The second room was much bigger with bigger and springy beds. I didn't like that it was located at the corner of the basement and seem forgotten. There was no bedroom slippers provided, one of the ceiling boards was kinda of opened and we had to close it. Other than that, it was ok.

Leisure Family

6/10

Pleasant

23 Nov 2025

ora

The tabels were not sorted till i ask the stuff to do. The buffet also was almost empty at 9.00 oclock and had to ask them to refill

Partner

8/10

Excellent

13 Nov 2025

William

The staff were excellent. They called taxis and were very courteous, helpful, attentive and professional. I ate dinner at the hotel restaurant and it was only fair.

Leisure Self

10/10

Exceptional

31 Oct 2025

michala

Ac in room. Fresh breakfast. Bus routes directly outside the hotel. Good amenities around.

Partner

6/10

Pleasant

29 Oct 2025

John

Gtaet location but hotel filled with bus tours and needs a major refurbish. Great staff

Leisure Partner

8/10

Excellent

11 Oct 2025

Cam

Room was great as was the location. Second time and it is always great. Only issue is the evening bar closes at 10:00 and fellow behind would not serve us at 10:03. Very disappointing as this was quite different than first trip.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Antonietta

Bathroom sink and faucet was extremely dirty and looked like it hadn’t been cleaned in a while. Had to have housekeeping come in and wipe it down (not even sure the cloth he used was clean..) One of the counter staff (blonde older lady) did not wash her hands after her use in the bathroom!!!! Not a good look

Leisure Family

8/10

Excellent

02 Oct 2025

Ruby

Room was fair, much like a
Holiday inn. My biggest complaint was that every night around 10pm extremely loud music would start playing from a DJ in the back and go until after 2am. The bathroom smelled like mildew. Very walkable to everything.

Leisure Self

10/10

Exceptional

23 Sep 2025

Alejandro

Front desk staff were professional, kind and multilingual. Very helpful with storing luggage after checkout and help with printing museum tickets. Valet parking is easier than parking yourself at this location. Cost was €35.

Leisure Family

10/10

Exceptional

07 Sep 2025

Masaaki

Great

Business Self

8/10

Excellent

01 Sep 2025

delia

Didnt like the noise from outdoor cinema which started every night at 9.30pm for 2 hours,also outdoor functions with live band or disco really loud,hotel does not warn you about this

Leisure Partner

10/10

Exceptional

31 Aug 2025

Mayra Patricia

Excellent location and very friendly staff. Great breakfast. Help from hotel to park car. Steps from old city and very safe area. Highly recommend.

Leisure Friends

8/10

Excellent

10 Aug 2025

Silvia

Everything good !

Leisure Family

10/10

Exceptional

20 Jul 2025

Maricela

We just need a mirror in the room to see your entire body please urgent . Other than these is the perfect hotel to stay in Lake Como area

Leisure Family

10/10

Exceptional

10 Jul 2025

Verified traveler

Very nice hotel

Very nice and clean hotel. Just outside the ztl, close to historic city centre area.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Deneen

Nice place. Great view of the stadium out our window

Leisure Family

10/10

Exceptional

05 Jun 2025

Katherine

What a perfect location for the area

Business_and_leisure Family

8/10

Excellent

26 May 2025

Philip

Great breakfast and a great location

Friends_and_family Friends

8/10

Excellent

15 May 2025

Mario

The area was very nice

Leisure Family

8/10

Excellent

11 May 2025

Carlos

The property was pleasant, unfortunately we were not aware of a music festival that occurred during our stay right next door that occurred for three nights and lasted late into the night.

Leisure Family

8/10

Excellent

26 Apr 2025

Mary Ellen

Great location, comfortable beds, and good breakfast

10/10

Exceptional

11 Jan 2025

Izhar

Great location and good staff.

Leisure Family

10/10

Exceptional

24 Nov 2024

Lucia

Great place, top notch, wonderful breakfast

10/10

Exceptional

10 Nov 2024

LUIGI

Location is the prime feature of this hotel. Just a short walk to the city center. The major problem they have is that there is no parking except a public place located 10 minutes away.

Leisure Partner

6/10

Pleasant

19 Oct 2024

Wong Wai

The room is old and dated. The wardrobe door cannot close properly, the curtain is torn and one hinge of a cupboard door is broken. There is no kettle and the shampoo pump doesn't work so I used my own. The only saving grace is its location. It is opposite the bus station and very close to a supermarket.

Leisure Partner

8/10

Excellent

13 Oct 2024

Francis

Room was fine. Hallways not so clean. Some staff grouchy and others good

Leisure Family

10/10

Exceptional

08 Oct 2024

Mary O

Excellent Front Office Staff. Room were excellent and clean

Leisure Family

10/10

Exceptional

08 Oct 2024

patricia e

Front Staff was amazing! Safe and convenient to all parts of Sienna! would highly recommend this hotel!

Leisure Family

4/10

Poor

08 Sep 2024

Michelle

The hotel was in poor condition.

The first room we had was dirty, specifically in the bathroom. The air conditioning did not work correctly and we were uncomfortable.

The furniture was chipped and tired.

When contacting reception about the air con, we were advised that it was impossible to reach a lower temperature than 24 degrees.

We requested another room later that evening. We moved to the 2nd floor. The air con unit reached a lower temperature and felt more comfortable, however the bathroom was even more dirty than the last one. The shower door was loose and scraping off the floor and there were large black areas in the corners.

This hotel stay was really disappointing.

Leisure Partner

10/10

Exceptional

06 Sep 2024

LESTER

Great proberty. shower could be bigger but other than that Solid

10/10

Exceptional

16 Aug 2024

Andrew

Great location for exploring Siena

10/10

Exceptional

27 Jul 2024

kevin

THE Staff is AWESOME!!! BEST HOTEL IVE EVERY BEEN...Customer service is GREAT!!!! They hugged us when we left..
Kevin and Johnna
FLORIDA....

Leisure Family

10/10

Exceptional

15 Jul 2024

Reginald

Very rich older decor..

10/10

Exceptional

16 Jun 2024

erick

Everything was really nice,I had received a good service, the only thing to regret was a \"cocktail\" which was never offered to me, as they told me in an email

Leisure Family

2/10

Poor

12 Jun 2024

LUIS

Bad service, no help with luggage

Partner

6/10

Pleasant

09 Jun 2024

Martin Moshe

Nice room in a good location but lacking amenities like coffee machine or kettle you expect in this kind of hotel.
Note: Rooms are NOT air conditioned! I was told that hotel does not turn it on at this time of year year (May).
While it wasn't necessary MOST of the time, when you do need it it's not working.
Hotel should not list rooms as air conditioned if it turn AC off!

Leisure Self

8/10

Excellent

30 May 2024

Yan

Great location, clean room.

Leisure Family

4/10

Poor

17 May 2024

Deanna

Terrible. Didn’t have bed rule I booked. Ants. No air con. Exterior room and insanely loud with partners all night at the bed depot directly in front of the hotel. Absolutely shocking how disappointing this hotel was.

Leisure Friends

8/10

Excellent

16 May 2024

Allen B.

No airconditioning allowed for the season.

The hotel is good and a cleanliness is good. The comfort is not good because of no airconditioning. Its hot and the only way to get some cold air is to open the window. Also pollen from trees is going inside. I do not recomend for people with pollen allergy during this season. Otherwise is a good hotel.

4/10

Poor

13 May 2024

Luca

In few words, this is not a 4 star hotel. 3 at best and not the best one. Cleanliness lacking, no air conditioning (30C / 86F in the evening in the room), rusted faucets, in room telephone not working, when working nobody answering at desk, only one person at desk very busy, very few electrical outlet (for cell phones) and not conveniently located, ...

Leisure Family

10/10

Exceptional

11 May 2024

Rey

Excellent location

Leisure Family

4/10

Poor

05 May 2024

George

So So Accomadations !!

No AC, room was not very clean. Limited staff. Would not stay there again.

Partner

2/10

Poor

09 Apr 2024

Dennis and Laura

It was filthy. The property was impressive when we first entered the main foyer and the staff was friendly. However, once we hit the elevator button, conditions were horrible. Holes in the ceilings, and a cigarette smoke smell in the hallway, and our room made our skin crawl. It was beyond filthy and it looked like someone had a major 'fluid problem' that ended up on the floor and walls. Our bathroom smelled profusely of urine. I didn't dare take a shower...

Leisure Family

6/10

Pleasant

28 Feb 2024

Gregory

Basic

Service was horrible. Guy at the front was very rude and slow. But the gym is very nice and the man who works at the bar is very kind. Rooms are okay.

Self

2/10

Poor

25 Feb 2024

Yerassyl

Dirty room

Business_and_leisure Friends

2/10

Poor

29 Dec 2023

Shirley

while it is in a good location. it is hard to find parking.

staff is not as helpful.

do not stay if you have another choice. I honestly feel like it was a waste.

dirty floor, hair ball, lint under the chair

moldy bathrooms

a/c not working in our room

my request for adjacent room was not honored

glass shower door hinge broken, almost impossible to open and the glass rubbing against the shower floor, in danger of breaking. they said they will look at it, but did not bother to check it out.

Leisure Family

8/10

Excellent

05 Dec 2023

Nicholas

Great location

Leisure Family

4/10

Poor

03 Dec 2023

Eric

ABSOLUTELY RUBBISH

Hotel is very old especially in the rooms , some taps are rusty, beds are lose and noisy when you turn and staff are not helpful.
Very expensive for what it is. No iron and boards in the rooms so basically you have to carry you dirty linen all the way to the bicycles repair room where there is one iron and board for the whole hotel. If you are not lucky you have to wait for a long time to get to your turn if you have two people in front of you while people come in and out repairing bicycles.

ITS A JOKE OF A HOTEL

Business

10/10

Exceptional

17 Nov 2023

qing

Convenient and comfortable

Leisure Friends

8/10

Excellent

09 Nov 2023

Tessie

Great location but the rooms are dated. Definitely could use improvements and some renovations.

Business_and_leisure Partner

6/10

Pleasant

14 Oct 2023

Georgina

Ok hotel

Great and central location. It’s an old building so our room did NOT have air conditioning… when we complained to the staff they said “you can open the window for air”

They have no free parking but they have a company that can valet the car for 30 euros… do this as parking is difficult.

Friends_and_family Friends

6/10

Pleasant

12 Oct 2023

Christopher

Overall disappointing stay.

Upon arrival we felt like this was going to be an excellent stay. We found the room clean and comfortable, but we could not get the a/c to keep us comfortable. It had a governor on the controls. The location of hotel is good, but there are very few restaurants nearby to choose from. One evening after a long, tiring day of touring, we wanted to eat in the hotel restaurant. When we asked for a table we were told that the restaurant was closed for a private party and that the kitchen had a very limited menu. This forced us to leave hotel and walk to a restaurant.

Friends_and_family Family

6/10

Pleasant

08 Oct 2023

Donna

Air conditioning was poor. Parking was a big problem. Staff were great.

Leisure Friends

8/10

Excellent

03 Oct 2023

Jenifer

Good location just outside main centre of Siena but easy walking to shopping areas/piazza etc. Big room with comfy bed and all amenities.
Staff helpful during check in when my booking via Expedia wasn’t showing up. Excellent range of breakfast options.
Some road noise but nothing you wouldn’t expect in a busy city.

Business_and_leisure Self

8/10

Excellent

24 Sep 2023

John

Great location next to centre of town and Duomo area. 10 minutes by taxi from Siena rail station. Lots of very good small local restaurants within a few hundred metres. Good value. Staff very friendly and helpful. Enjoyed the breakfasts very much.

Leisure Partner

8/10

Excellent

23 Sep 2023

Scott

The NH Siena has a great location. However the breakfast buffet was dismal for NH standards. I asked for croissants and in a thirty minute period they were not delivered. Likewise with many options in the buffet. Other than this a great hotel.

Leisure Friends

10/10

Exceptional

22 Sep 2023

Ann

Fabulous hotel in a great location.

Leisure Friends

4/10

Poor

18 Sep 2023

Steven

Although we don’t smoke, ventilation in the building allowed for neighboring rooms to make our room smell horribly like cigarettes.

There was blaring music outside that easily penetrated the walls.

The sheets were insanely scratchy.

Overall, we didn’t feel comfortable in the room and ultimately checked out early.

Leisure Partner

8/10

Excellent

15 Sep 2023

Denise

Very friendly staff speaking good English.

Leisure Friends

10/10

Exceptional

05 Sep 2023

Kaia

Wonderful!!

This place is so great, and good for its price too. Close to the center of town and close enough to the train station for a 20 minute walk. We got there right at check-in and they upgraded us to a superior room! Such friendly staff too!

Friends_and_family Friends

10/10

Exceptional

28 Aug 2023

John

Perfect central location. Great breakfast with different items each day

8/10

Excellent

14 Aug 2023

SETH

Rude bartender and waiter

Bartender that is also a waiter is very Rude!!

Business Partner

10/10

Exceptional

12 Aug 2023

Phillip

Great location, friendly and helpful staff, spacious rooms, soft mattress, clean and modern bathroom, AC just needed to be a tad bit stronger.

Leisure Partner

6/10

Pleasant

12 Aug 2023

Craig

A well located hotel with expected services, but rooms, particularly bathrooms need updating.

Leisure Partner

4/10

Poor

14 Jun 2023

John

The air conditioning in the entire hotel was not working on a day/night when it was over 30 degrees. Staff had no idea when it would be fixed and the best they could do is offer to cancel the reservation leaving us without a room.

Leisure Self

6/10

Pleasant

08 Jun 2023

Kathryn

My stay wasn’t four-star

Located near San Domenico and opposite bus station area, walking distance to centre and sights. Hotel showing some signs of wear and tear - my standard room had broken window and curtains and stained carpet. Breakfast buffet very busy, not enough tables, food wasn’t labelled. Huge problem was no air conditioning - they didn’t tell me it was broken when I checked in (though they were telling people the next day, when it had been out for at least two days already). I was moved to a better room (views of Duomo on skyline), with a window I could open, but having such a problem over so many days definitely wasn’t the four-star experience I’d paid for.

Self

4/10

Poor

06 Jun 2023

David

1. The hotel advertised AC, but did not have AC. It was extremly hot and we were unable to sleep most of the time. We were basically lied to.
2. Our first room had throw up on the curtains and the toilets hadn't been cleaned.

3. the front desk staff was SO NICE and wonderful! The state of the hotel was not a reflection of them.

Partner

2/10

Poor

06 Jun 2023

Paul

No air conditioning in the whole motel for 3 days! Staff was not helpful and gave attitude. No compensation at all from the hotel, even a free breakfast! This is NOT a 4 Star hotel at all!!

Business_and_leisure Family

4/10

Poor

30 May 2023

Adriana

I think that it was terrible that the AC wasn’t working
The toilet was super dirty and you would get very hot water when ever you’d flush
The rooms are very outdated
It needs lots of TLC

Leisure Partner

8/10

Excellent

25 May 2023

Elminda

Siena's stay

Great location, close to piazza del Campo. Surrounding with restaurants and shops. Bus terminal just cross the road from the hotel. Nice and clean room. Comfortable bed and nice and clean shower. Friendly staffs

Partner

8/10

Excellent

23 May 2023

Stanley

Absolutely perfect location to explore Siena or take the bus to Florence!

Leisure Partner

8/10

Excellent

20 May 2023

Glenmorris

Helpful staff
Good breakfast
Styled like a business hotel

Leisure Family

6/10

Pleasant

19 May 2023

Cristian

It needs a bit of care

Ok stay the hotel feels a bit dated, it doesn’t have the usual high standards you get from other NH hotels. Gym lacks machines, no towels or water available from the gym. Breakfast lady not so helpful. Reception team was lovely.

Partner

8/10

Excellent

06 May 2023

Cheryl

The hotel is spacious. Great location. Breakfast was pleasant and a good variety.

The hotel is next to the buses and a central meeting square which was noisy and we heard some noisy people during the night.

Leisure Partner

10/10

Exceptional

05 May 2023

ALEXEY

Amazing

Friends_and_family Family

2/10

Poor

27 Apr 2023

Jose

excelente localização
chuveiro péssimo
ar condicionado péssimo
janela não abre

Leisure Friends

8/10

Excellent

26 Apr 2023

Daniel D

Staff extremely helpful Hotel is situated well for walking tours in the city

Leisure Partner

8/10

Excellent

14 Apr 2023

Jeff

Large chain hotel conveniently located in walking distance of centro. Would stay again!

Leisure Friends

10/10

Exceptional

05 Mar 2023

Brian

The staff at the hotel were very accommodating. Our daughter took ill on the day that we were to check out and the staff were wonderful in how they helped us. Thanks again

Friends_and_family Family

10/10

Exceptional

06 Feb 2023

Brian

Very clean and conveniently located. Wonderful breakfast. Room was large, clean and comfortable.

Partner

10/10

Exceptional

02 Jan 2023

Robert

Good hotel, friendly staff!

Clean good sized room. The hotel is about 10 minutes walk from the main square. The fridge and the safe didn’t work - and the shower controls are confusing - but otherwise good room and nice balcony. Staff were very helpful and friendly! We would stay visit again!

Partner

8/10

Excellent

13 Oct 2022

John

Siena

The bathroom in this hotel was sun standard. The door of the shower was off a hinge that had corroded so when opening it there was a loud noise and movement. The tissue box on the wall fell off when talking out tissues and the toilet holder was wonky. The bedroom was spacious.

Friends_and_family Family

6/10

Pleasant

12 Oct 2022

Kim

Siena

Check in initially was very slow. There was only one person on the desk.
The room was spacious, but the bathroom was in a poor condition. The shower screen was rusted and the door made an incredible sound as it opened because the. bottom support of the screen no longer existed. The tissue container also fell off the wall if you tried to remove a tissue and the toilet holder was unstable. It was a sub standard bathroom.

Friends_and_family Family

10/10

Exceptional

05 Oct 2022

Paul

Excellent location. Friendly staff. Good breakfast. Close to the bus stop for Florence.

Leisure Partner

2/10

Poor

01 Oct 2022

Kavita

We didn’t receive the drink for 2 for the stay. They said they can’t accommodate. I asked for any possible chance for upgrade since we were 3 ppl. They said no. Our safe didn’t work and when I asked if they could fix/change it they said it wasn’t possible during our stay.

Leisure Friends

10/10

Exceptional

21 Sep 2022

Werner

Its location is convinient!

Leisure Family

8/10

Excellent

18 Sep 2022

Juan

-

Leisure Family

6/10

Pleasant

16 Sep 2022

jose

Little desapontes. Arrived and wait almost 1/2 hour at Front desk. Check out was the same only one person at front desk. Valet took 25 min to bring my car. Service room no answer the phone. Hotel have a short staff.

Leisure Family