Kathy H.
Wonderful location. Manager was not very friendly
The best part of the rental was the location. It was perfectly situated just outside of the city wall and close enough to the train station to walk with my bag.
When I arrived I was greeted with a gruff manager who seemed only mildly interested that I had arrived. She started the paperwork for my rental and then told me how much I owed on the room. When I indicated that I had paid in advance she flatly denied it. No, no, no and tried to prove that to me be showing me her computer screen.
As it turned out she was not even aware of my arrival and I guess the presumed that I had just arrived without a reservation. After some stressful moments, she began a search while criticizing Expedia - not VRBO -about the difficulty in getting reservations processed. I was not aware that Expedia was involved in the rental process.
The room was nice and was exactly like in the photos.
I only had time to stay one night over the weekend and was hoping to have a place to keep my bag during the day on Sunday so that I could explore Siena with hauling my suitcase. The manager was hostile about me leaving directly at 10 and only after pleading she said that I could keep my bag outside the main entrance until 1;00 but not any later. She had work to do and could not be troubled with opening the door after 1. So instead of having a full day in Siena I had to return at one in the afternoon for my bags which greatly limited the sight seeing I could do on Sunday before I left in the evening. It was greatly disappointing. My overall perception was that she was not that interested in having guests stay at Alfredo's casa.
When I arrived I was greeted with a gruff manager who seemed only mildly interested that I had arrived. She started the paperwork for my rental and then told me how much I owed on the room. When I indicated that I had paid in advance she flatly denied it. No, no, no and tried to prove that to me be showing me her computer screen.
As it turned out she was not even aware of my arrival and I guess the presumed that I had just arrived without a reservation. After some stressful moments, she began a search while criticizing Expedia - not VRBO -about the difficulty in getting reservations processed. I was not aware that Expedia was involved in the rental process.
The room was nice and was exactly like in the photos.
I only had time to stay one night over the weekend and was hoping to have a place to keep my bag during the day on Sunday so that I could explore Siena with hauling my suitcase. The manager was hostile about me leaving directly at 10 and only after pleading she said that I could keep my bag outside the main entrance until 1;00 but not any later. She had work to do and could not be troubled with opening the door after 1. So instead of having a full day in Siena I had to return at one in the afternoon for my bags which greatly limited the sight seeing I could do on Sunday before I left in the evening. It was greatly disappointing. My overall perception was that she was not that interested in having guests stay at Alfredo's casa.
