Name: Gray Wolf Inn & Suites
Address: 250 S Canyon Street, West Yellowstone, 59758, US

8/10

Excellent

03 Aug 2026

Chrissy

The facilities were well maintained and the staff at the checkin desk were excellent.

8/10

Excellent

03 Aug 2026

Greta

This is the second time we’ve stayed here; I like the location near the park entrance and how convenient it is to walk around the town.
The suite is very comfortable and spacious for a family of six.

4/10

Poor

02 Aug 2026

Tasha

Overall a nice place. When I arrived we were told it was too late for laundry. However, the website didn’t indicate the laundry room closed at 9. In our room we found another guests items and we had only a portion of the bedding needed for the pull out coach. All were remedied, however each was an inconvenience.

4/10

Poor

02 Aug 2026

John

There was no breakfast, that was advertised. The cost of stay was not worth it. Staff was not very helpful. Extra charge for everything.
Moldy shower curtain.
Wanted to check in an hour early and wanted $25 extra. Place was outdated. Very expensive and no amenities that advertised.

10/10

Exceptional

02 Aug 2026

Gopal

The stay was very comfortable. Hotel staff was very friendly and helpfully . They were able to accommodate me even though I showed up at the hotel 2 days before my scheduled arrival… my fault. I needed to go to Jackson Hole, instead I showed up here. Megan the receptionist was helpful finding an alternate room for me to stay.

One issue is the lack of sufficient parking. Rear parking spaces are pitch dark after sun goes down.

I will definitely recommend this place

10/10

Exceptional

01 Aug 2026

Paula

Exelente

10/10

Exceptional

01 Aug 2026

Karen

The hotel was very clean, and the bed slept well. The hotel was within walking distance of the town, which made it very convenient to the restaurants and retail stores. Also very easy to access Yellowstone Park.

8/10

Excellent

01 Aug 2026

Leandro J feo

Location excellent few min from west entrance to Yellowstone NP, walk distance from the restaurants and shops . Overall good . No fitness center. Room cleaning upon request due to \"green \" initiative to minimize natural resources impact .

6/10

Pleasant

30 Jul 2026

Kerry

Ice machine was not plugged in , beds were so awful they were so soft , staff was very nice but I would not stay here again based on the beds alone oh and parking sucked

10/10

Exceptional

30 Jul 2026

Michelle

A nice spot to stay in, rooms were bigger then expected. It was cool to hear the wolves in the sanctuary across the street howling in the early morning or evening if you went outside. I'd stay here again :)

10/10

Exceptional

30 Jul 2026

Jaydeep

Overall, the property maintenance is excellent. The staff is particularly helpful.

4/10

Poor

29 Jul 2026

Sheri

No real fans in the rooms only small table top fan

10/10

Exceptional

28 Jul 2026

Donald J

Everything was great will stay again.

10/10

Exceptional

28 Jul 2026

Cindy

The room is spacious and clean. The Tesla charging station and the Bear and Wolf museum are right across the street. This hotel doesn’t offer breakfast but there’s McDonald in the same block. We have a very good rest here.

10/10

Exceptional

28 Jul 2026

Mark

Staff were all friendly. Facility is in a great location. Few things were a little older, but overall was a great stay. We'd definitely come back.

10/10

Exceptional

27 Jul 2026

James Fulton

Clean, fast check in

10/10

Exceptional

26 Jul 2026

Sheila

Nice rooms and staff

10/10

Exceptional

26 Jul 2026

Jesse

Very nice location to downtown, walking distance. Staff were very nice and accommodating. Nice indoor pool and hot tub. Gym was at a sister hotel, nearby. Would stay there again and wished we had booked another night. Very close to Yosemite National Park.

10/10

Exceptional

26 Jul 2026

SHINYA

、

8/10

Excellent

26 Jul 2026

Alisha

Spacious, clean rooms. Not much lighting.

10/10

Exceptional

25 Jul 2026

Andrew

Property was clean and seemed recently renovated. Our suite was amazing for our family of 6 and location was perfect for getting to the park

10/10

Exceptional

25 Jul 2026

Emily

Great clean room with kitchen suite, nice pool. Free laundry was an added benefit.

10/10

Exceptional

24 Jul 2026

Robin

We had a wonderful stay. I highly recommend Gray Wolf Inn. Excellent staff who are friendly and helpful.

The room is updated, beds are comfortable. There are shelves by the door, great for storing items one may need as they head out.

There are 6 usb ports and many accessible receptacles.

The bathroom has upgraded shampoo, conditioner, and shower gel.
There is a heat light which would be useful during cold weather.

Do not hesitate to stay here.

8/10

Excellent

24 Jul 2026

Neelamegam

Great rooms, staff friendly, perfect location if you have Tesla car as super charger is right across the street . Kid enjoyed the pool.
Parking was a bit challenge as the lot was completely dark in the night. They do have parking spots but some of which is reserved for the nearby properties. Would recommend for sure

10/10

Exceptional

24 Jul 2026

Jolene

The facility was very clean and spacious. We would definitely stay there again if we’re in the location. The convenience of location was also a plus.

10/10

Exceptional

23 Jul 2026

Michael

We decided to stay in West Yellowstone due to the close proximity to the park entrance, restaurants, shopping, and grocery stores.
We are very happy with our stay at Gray Wolf Inn and Suites. We choose the family suite with the kitchen, bedroom with 2 queen beds, pull out sofa bed, and large bathroom. This room had ample space for our family of 5. The kitchen was small but had all we needed to make breakfast, lunches, and a couple of dinners in the evening. The inn had completed its renovations and it looked stylish and clean. No issues. The staff were nice and helpful. I had wished for the morning breakfast but it appears that was suspended due to the updated renovations. No worries as we made breakfast in our suite kitchen. The Inn is located within walking distance of shops and restaurants. A wonderful stay. I would definitely recommend.

Family_with_children

10/10

Exceptional

23 Jul 2026

Danielle

Clean room, nice pool and hot tub, nice smelling soap. Good location for West entrance to Yellowstone.

6/10

Pleasant

23 Jul 2026

Teri

If your room is ready prior to 4pm and you opt to check-in it’s $25 additional per hour. Hotel charges for hot water and coffee. Bikes were in rough shape and all had flat tires. Overall would search for a different option next time!

8/10

Excellent

22 Jul 2026

Sean

The hotel was very nice and clean but lacked some essential amenities such as a continental breakfast, and a bigger outdoor area for hanging out or having a fire pit of some sort. Our room specifically had an odd mildew smell in the bathroom, but other than that it suited our needs.

6/10

Pleasant

22 Jul 2026

Jimmy

Nice and clean hotel really well located with walking distance from downtown. The room are not really well soundproofed. We had to call front desk since we could hear the TV of the room next to us like it was ours

10/10

Exceptional

22 Jul 2026

Deborah

clean and tidy rooms
plenty of
parking and
short
stroll
to the restaurants and shops -
beds however
I felt
we very warm
as foam
mattresses

10/10

Exceptional

22 Jul 2026

Deborah

The inn was very clean and the staff were friendly and made wonderful restaurant suggestions for both breakfast and dinner. The pool and hot tub were very well maintained. Crystal clear water and no extreme chlorine smells like other hotels. The pool water temperature was chilly but after going in the hot tub the pool felt refreshing. I would definitely stay there again. Only negative was if you arrived early they charge an extra $25/room fee.

8/10

Excellent

22 Jul 2026

Kathleen

Wonderful place to stay with very friendly staff

Family

10/10

Exceptional

21 Jul 2026

Amy

Great rooms and convenient location

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Lae

Nice hotels with great amenities. Loved that they had washer and dryer for free to use. But the wait did get long during peek hours. Loved that they had a computer and printer for use. I was able to use it to print papers from our realtor. No breakfast. Parking can be kind of difficult to find. Staff was very friendly and helpful.

Family_with_children

10/10

Exceptional

20 Jul 2026

Janine

Will definitely stay at again! The hotel was extremely clean, had great amenities, and the staff was very friendly. The room was super clean and comfortable and I love that they had lots of storage and charging/plug options for my family of four!

Family_with_children

2/10

Poor

19 Jul 2026

Justin W

Very awesome place. Couldn't ask for a better hotel in the area sleep really well and had very awesome amenities to enjoy our vacation 10 out of 10

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Raylan

Great hotel close to Yellowstone!

Friends_and_family Family

4/10

Poor

19 Jul 2026

Ashley

I know my trip was non refundable but under life changing circumstances it did not matter to them and showed no support. I’ve talked to multiple people and tried to speak with management and they said they will get back to me and never did

6/10

Pleasant

17 Jul 2026

Chantana

Air condition not work properly. Too pricey for the quality of the room.

Family

8/10

Excellent

17 Jul 2026

Kunal

Decent hotel, close to west gate entrance, no free breakfast, not many amenities, staff is good,

Family_with_children

10/10

Exceptional

17 Jul 2026

Kathleen

The staff was friendly and helpful.

Family_with_children

10/10

Exceptional

16 Jul 2026

Jan

The room was very clean and nice. It was easy to find, staff were very considerate.

Family

10/10

Exceptional

14 Jul 2026

Kendra

Perfectly located. Enjoyed the outdoor fire pit and listening to the wolf's howling at night from the grizzly and wolf park across the street.

Family

10/10

Exceptional

14 Jul 2026

laura

great staff… loved the laundry available will stay again

Family_with_children

6/10

Pleasant

14 Jul 2026

Crystal

Housekeeping did not close door and was unreliable they only emptied the trash did not make the bed or provide clean towels.

Self

6/10

Pleasant

14 Jul 2026

Sally

Our stay was decent overall, but the check-in process was frustrating.

We arrived in the late morning and were told that although our room was already ready, there would be a $100 early check-in fee if we wanted to access it. Otherwise, we could check in for free at the standard 4:00 p.m. time. I've never encountered a hotel that charges guests to enter a room that's already available.

We left for a while and returned around 2:00 p.m. This time, the early check-in fee had dropped to $50. After explaining that we needed to leave again to meet family and simply needed a place to store our luggage, they finally agreed to let us put our bags in the room. Apparently, the room was ready for our luggage—but not for us.

While we were waiting, several other guests arrived and were given the same options. Some paid the early check-in fee, while others declined. Every day before 4:00 p.m. that I walked through the lobby, I overheard similar back-and-forth arguments between guests and the front desk over these fees.

The stay itself was fine, but the hotel's early check-in policy created unnecessary frustration and left a poor first impression.

Family_with_children

10/10

Exceptional

14 Jul 2026

Jody

Great stay!

Family_with_children

6/10

Pleasant

14 Jul 2026

Cicilia

The housekeeping did not do a very good job, sink was still dirty, never cleaned the bath up, second day, they did not clean at all, no breakfast eventhough the website said had breakfast, and free smores only for the cabin guest which was sad. Not enough lights in the indoor swimming pool, and pool was super cold. Parking was hard to find.

Family_with_children

8/10

Excellent

13 Jul 2026

Kenneth

The space was adequate and the staff were very friendly and helpful. However, the room had a number of problems. It was poorly lit with not enough lighting. The sink would not drain very well. The largest problem was the smoke alarm started chirping in the middle of the night waking both of us. I am sure that the battery was low. I had to climb up on top of our bed and disconnect it from the wall and cover it with a pillow and towels in the bathroom so that we could go back to sleep. I left the smoke alarm with the front desk when we went out in the morning and by the time we returned, the staff had replaced the battery and had the alarm back in place. I understand that this maybe could not have been avoided but the sink should work properly and more lighting should be in place. The chocolate chip cookies were yummy and was a nice touch.

Partner

8/10

Excellent

13 Jul 2026

Miguel

Was a good staying clean room, and good service

10/10

Exceptional

13 Jul 2026

Stephen

Clean big convince

2/10

Poor

12 Jul 2026

arthur

Had a situation where we could not make the reservation. Called a few days ahead to see what could be done. Management refused to call back. Lost $600. Hope it was worth it to them.

8/10

Excellent

12 Jul 2026

kent

The room was spacious and clean. But I was unhappy with not being told there was no longer underground parking or Continental breakfast as shown on the website

Partner

10/10

Exceptional

11 Jul 2026

Jihong

Excellent hotel with spacious rooms, a high-quality kitchen, a nice eating area, a comfortable bathroom, and very comfortable beds. The WiFi worked well throughout our stay. The only minor challenge was finding a parking space, which could be a little difficult at times.
Overall, we had a wonderful experience and would definitely return in the future.

Family

10/10

Exceptional

11 Jul 2026

Mary

The hotel was very nice, the common area was relaxing & comfortable. The beds were very comfortable. After a long day exploring Yellowstone, it was a good night's sleep. We didn't realize there was no longer a gym to use, but other than that we would stay there again.

Family

8/10

Excellent

11 Jul 2026

Jennifer

The room was spacious and nice for our stay. However when we asked about the continental breakfast that was listed on the site we were told they stopped it the beginning of the year and argued with us when we said it was still listed on the website. Also when we tried to do laundry at 815 we were told we had to wait until the next day since laundry was only open until 9. We were leaving the next morning so that was not an option.

Friends_and_family Friends

2/10

Poor

11 Jul 2026

EDMUND

Toilet bowl was clogged and over flow in the toilet and mess it up. Terrible

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Aurelia

The rooms were clean and well stocked with towels. The staff was amazing. She provided us with breakfast vouchers because when I booked the hotel they were providing breakfast but decided to do away with this. The restaurant we got to go to was also super nice and the staff were very accommodating. We had 6 adults and 4 children under 6 years old. They even helped us get joining rooms and gave the kids a little adventure pack.

Family_with_children

8/10

Excellent

07 Jul 2026

Joy

Perfect location, very convenient, clean and has free laundry

Family

10/10

Exceptional

06 Jul 2026

Efrem

Great hotel and great location!

10/10

Exceptional

06 Jul 2026

Janel

Clean, comfortable and centrally located. I’ll be back….

Friends

10/10

Exceptional

06 Jul 2026

Chris

Great place to stay for Yellowstone. Excellent location - easy to join the queues into Yellowstone.
Was super clean and comfy bed. We luckily had one of the newly refurbished rooms which was excellent. Only one issue was the size of the fridge which was so small it froze my milk and water bottles solid. Very difficult to eat cereals with frozen milk! Otherwise great and would stay there again. I had the bonus of hearing the wolves in the sanctuary opposite one night walking back from dinner at Hanks Chop Shop (also an amazingly lucky find).

Partner

8/10

Excellent

05 Jul 2026

Rosemary

I liked the location and the surrounding area. Why I didn’t give 5-stars is because the laundry closed at 9pm, actually earlier because some washer/dryers were in use so staff shut it down earlier. I guess to make sure the laundry needed to stay open past 9pm. I’m used to guest laundry’s (key entry) are available 24/7. Also, the pool area did not have a shower to rinse off before or after the pool even though the rules stated to rinse before getting in pool. They could easily add a couple of shower heads to the pool area. We really appreciated the nice large hot tub. No complimentary breakfast and the buffet pay breakfast is expensive and the same items as complimentary breakfast at interstate hotels. The hallways are dark but all in all it’s a nice enough hotel. Holiday Inn level quality but more expensive. But understandable considering the location and walkability.

Partner

6/10

Pleasant

04 Jul 2026

Heather

The room was clean upon arrival and the front desk lady was helpful. We asked for room service, but they didn’t make the bed - just through the covers over. The pool was freezing. The parking is not sufficient and there was no spots left to park.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Josh

The room was clean and was actually nicer than the pictures portray. The pool was cold but having a hot tub really balanced it out. Dip in the hot tub and then a cold plunge into the pool. A perfect way to end each day of hiking and adventures in the park!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Sankar

When booking the hotel, it was mentioned “ free breakfast “ but there is no breakfast

Family_with_children

10/10

Exceptional

04 Jul 2026

Liz-Anne

Nice room. Did not get cleaned daily though. We enjoyed the hot tub

6/10

Pleasant

04 Jul 2026

Elizabeth

Two-night stay while visiting Yellowstone. The beds were comfortable, good towels and clean rooms. Appreciate the freeonsite laundry, but the machines were hit or miss on functionality. No in-room coffee (they were out of Keurigs), and the only other option was to buy coffee downstairs, starting at $3.50 a cup.

Family_with_children

10/10

Exceptional

02 Jul 2026

Roy

Everything was great, but charge for coffee CRAZY

Family_with_children

6/10

Pleasant

02 Jul 2026

Lokesh

Frond desk manager male person was very rude. We were 20 mins late to checkout, charged $25 for the entire hour. Also, out of shaving supplies. We did inform while checking that we will checkout few minutes late, but he said he don't have any record and will charge us the full, even though it's their fault.

10/10

Exceptional

02 Jul 2026

Christie

My family was very happy with our stay here. The rooms have been updated and the property is becoming modernized which was a nice surprise. The beds were comfortable and we could easily control the room temperature. We enjoyed using the bicycles to ride around town and also were able to complete a few loads of laundry one morning. The hot tub was wonderful and the kids braved the chilly pool. We enjoyed coffee in the room (Keurig) and they have a small market for purchases. The staff were all friendly and helpful. We highly recommend staying here if you are visiting Yellowstone.

Family_with_children

10/10

Exceptional

01 Jul 2026

Alicia

Super clean!

Family

6/10

Pleasant

01 Jul 2026

Samantha

We appreciated the low price next to Yellowstone National Park. There are many similar looking hotels in the area, not sure of prices though. We arrived very late and parking was difficult, not knowing where the boundary between properties was in the dark. All stalls and empty spaces were taken, so I had to make a brave decision. Front desk might have been having a bad day; we waited behind 2 other guests. Shower wasn’t completely clean, but was good enough. Room seemed clean and was comfortable. No breakfast. Overall, not bad. I wanted to save money, and I did save without sacrificing a decent room. I’d stay again if it was a budget choice.

Family

8/10

Excellent

01 Jul 2026

Karen

Took 20 minutes to check out because there was no one at the front desk. Then he nonchalantly walked in as if nothing was wrong. The parking lot could use repaving.

Partner

8/10

Excellent

30 Jun 2026

Pankaj

There was no breakfast at the hotel but they did give vouchers for a nearby restaurant. They gave good information about the park.

Family

6/10

Pleasant

30 Jun 2026

Amy

What was reported on the Expedia website was not was the hotel offered. It shows a stuffed wolf on the bed which I thought was a cute idea for my grandson, nope. It said they offered a breakfast, no. In fact for a cup of coffee out of a machine is 3-5 bucks. When people are already paying well over 300 dollars a night the least they can do is have some simple breakfast or even a cup of coffee. The amount of greed in the world has come to an all time high and it saddens me. There are hard working families that deserve better. They would rather put their money into creepy Bluetooth Mirrors, like seriously? Who cares about a Bluetooth mirror, if that’s what it is. Very disappointed, but wanted to give it a try. The kids said the hot tub was nice but the pool was cold. The locations is nice right across from the Grizzly Center. The parking is horrible, don’t go to dinner and expect to find any when you come back. I’m not sure where any new guest parked and I ended up parking in a place I shouldn’t have just because I was tired and wasn’t going to walk a block or more back to the place. Really needs some help all together but has great potential.

Family_with_children

8/10

Excellent

29 Jun 2026

Kelly

We expected a heated pool- and it was not heated, the heater was broken. The pool was so cold, it was literally not usable. Everything else about the hotel was great.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Cutler

Everything was great, just wish they would have breakfast for the price you pay for a room. Other than that the hotel was in great shape. Pool was cold but did not stop my 4 year old.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Maria

Room was really small n not clean at all.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Ronnie

The room was great but parking was a bit of a problem.

Family_with_children

10/10

Exceptional

24 Jun 2026

Janet

Pool heat was out, only 1 elevator, limited handicapped parking. Strange TV. Smart TV to stream would have been nice. Otherwise it was great

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Troy

It’s newly renovated and very clean and comfortable. I would definitely stay there again. Great location as well.

Family_with_children

8/10

Excellent

23 Jun 2026

Deborah

Our bathroom floor was filthy. I went barefooted and my feet was black from it. I told the front desk when we checked out and they didn’t seem to care. The room and the rest of bathroom was fine. I couldn’t believe that they were charging for coffee and even hot water in the front lobby. There was complementary coffee & coffee pot in the room however I’m always hesitant to use those as I don’t know how often they’re cleaned.

Partner

10/10

Exceptional

23 Jun 2026

Kelli

The rooms were very clean and quiet. Staff were friendly and very helpful. Location is VERY close to the West entrance to Yellowstone National Park. I would highly recommend staying there.

Family_with_children

8/10

Excellent

23 Jun 2026

Daniel

Decent hotel. The dislikes were the motion activated mirror in the bathroom. It makes a weird beeping sound when you enter the bathroom. That’s not cool when you wake up to use the bathroom at night and want your kids to stay sleeping. Also, the wall mounted Tstat and wall mounted unit would not allow us to simply run the fan. It could only be run on auto to the set temp.

Family_with_children

10/10

Exceptional

21 Jun 2026

Heather

This hotel was a great choice and we are so glad that we stayed here. When planning our Yellowstone vacation, we had advise from different people and we weren't sure what town would be most convenient. West Yellowstone, MT is a GREAT choice! This hotel was a great choice for us. Pluses: all the front desk people (and we talked to several at different times) were SO nice. The hotel is being remodeled so it is modern. The location can't be beat! Negatives: There is no free breakfast (but maybe the hotels on this town don't commonly offer that?). Due to the afore mentioned remodeling, a LARGE section of the already not huge parking lot was filled with construction equipment and was unusable...finding parking was very hard and one night, it was impossible and we parked at the hotel across the street as we had no choice. Our room (one of the remodeled ones) had very poor lighting and felt so dark! Overall: the town of West Yellowstone is so fun. Not only is it so handy, it is FILLED with places to eat, cute shops, and endless ice cream places that are ALL open until 10pm or 11pm to accommodate those who have been in the Park all day and want some time to enjoy the town in the evening. I'd highly recommended West Yellowstone to any traveler! This hotel was great for us.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Patricia

The hotel is currently in the midst of construction.
Parking spots very limited.
Our room smelled like paint, and the grates on the heater/ac were dirty from sheetrock so we cleaned them as to not blow it throughout the room.
The Keurig in the room didn't heat the water so no in room coffee.

There was a coffee maker & ATM downstairs however both were out of order for 2 of the 3 nights we stayed.
This coffee also needed to be purchased.

Staff was ok. Location was great for the grizzly & wolf encounter which is located right across the street.

With all the other hotel options in town, was underwhelmed by this one.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Dedan

Traveled with family - two teenage kids. The property staff was incredibly friendly and hospitable - property was extremely walkable to local sights. With that said…. Wouldn’t stay here again. Toilet kept getting clogged on simple uses (multiple times), room had an unpleasant odor, not phone (so had to go to front desk for the toilet issues), shower didn’t drain (again to front desk), no hooks in the rooms for towels, bedroom door wouldn’t close because the bed stuck out into the doorway.

Very rustic overall. Wasn’t expecting the Four Seasons at all, but this property needs a ton of love to ensure the rooms have a basic standard for travelers.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Catherine

We all had an enjoyable stay and was very impressed with the staff’s friendliness and how they were always cleaning. The small touches made it feel homey.

Family_with_children

10/10

Exceptional

19 Jun 2026

Lori

Great stay

8/10

Excellent

18 Jun 2026

Kathleen

No free coffee available in the lobby but fresh baked cookies came out at about 4 pm. Nice touch. !new hotel and directly next to the wolf and bear discovery center— do not miss!
Comfortable and spacious room.
Great location, lots of kids, so best to pick a 3rd floor room based on tromping little excited kids above us.

Partner

10/10

Exceptional

17 Jun 2026

james

Very clean hotel near west entrance. No bar or food on site but close to many options. They appeared to be in process of remodel.

Family

8/10

Excellent

16 Jun 2026

Ruth

Pool was closed at least one day, continental breakfast was promised but not available, one elevator was not available.

Staff was responsive and perfect.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Bruce and Virginia

Very nice place to stay in West Yellowstone. While it's an older hotel, our rooms have been upgraded and were very roomy and comfortable.

Family_with_children

8/10

Excellent

15 Jun 2026

Tiffany

We weren't able to stay at this particular site due to renovations and were transferred to a hotel a few blocks away, so I can't speak to this particular place. However, I did appreciate being transferred vs. being cancelled completely.

6/10

Pleasant

14 Jun 2026

Renee

Location was great but the parking was lacking. There was no place to hang anything, jackets, sweatshirts etc. The lighting was really poor in the bed area and not great lighting in the bathroom. And no counter space in the bathroom.

Partner

8/10

Excellent

14 Jun 2026

Florence Nadler

The room was very clean and comfortable. It was challenging and stressful to find parking because there was construction going on at the property. We had to walk a long way with our suitcases because the elevator closer to our room was being used for construction. The woman who checked us in spoke extremely fast and was not at all apologetic about the parking situation. The woman I spoke to at checkout was much friendlier and helpful. The morning of our checkout the cleaner walked in, using the pass key, without knocking because we were on the list of checkouts even though check out time was over an hour away. Fortunately we were both dressed when he walked in or it would have been a bad situation.

Partner

6/10

Pleasant

14 Jun 2026

Jodi

First the good. The room inside was clean and prepared, and look like thebroom had been realcently refreshed. The bed was very comfortable. The staff was very helpful and friendly.

Nowbthe reason why I gave it only three stars instead of the typical five-star rating that we have given them many times in the past. The hotel started a remodel that, from what we've heard, went longer than expected. Floors two and three were recently completed and they were actively working on floor one. Unfortunately, it looked like they hadn't fully completed floors two and three. There were stains or small pieces of drywall and dust on the hallway carpet, missing chair rail boards along the hallway, and it looked like they had prepped for painting but had not finished the patching or painting.

If I was the owner or manager, I think I would have insisted that the work stopped on the first floor and completely finished the second and third floor so they were up to their usually-high standard. I get they want to get the first floor done so they can rent the rooms out but that shouldn't be done at the expense of the customer experience on the second and third floor.

Was it enough to dissuade us from staying there in the future? Probably not. We love the staff and the way they greet and interact with people. However, we had family in town staying in a different hotel, and we may consider that one in the future. There stay was less pricey and probably at a little higher standard than ours.

Partner

8/10

Excellent

14 Jun 2026

Raghavendra

Location and stafff are awesome. Adding breakfast would have been better

Family_with_children