Under Canvas Yellowstone

8/10

Excellent

15 Sep 2025

Lisa

Really loved the community feel, sitting around the fire pit and making s’mores.

8/10

Excellent

12 Sep 2025

Bryanda

Good place to spend a couple of days at

Leisure Partner

8/10

Excellent

10 Sep 2025

Padma

The staff were helpful and the lobby was equipped with necessary things. It gets really hot in the tent during the day and the fan provided do not offer much comfort. The noise of the travel carts resonate through late night.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Jennifer

Oh my gosh, this was just what we needed. Such a beautiful property and tents were clean and cozy

10/10

Exceptional

03 Sep 2025

Jennifer

Definitely would stay again. Friendly service!

Partner

2/10

Poor

31 Aug 2025

Alex

We booked this property through Hotels.com and arrived at 10:30 PM to find no one at the front desk. We had to locate another guest who kindly provided us with a phone number to reach the front desk. Eventually, someone arrived and showed us to our accommodation.

Unfortunately, the room conditions were unacceptable:
• No heater
• No hot water in the shower or sink
• No electricity
• Extremely uncomfortable bed

We were freezing throughout the night and could not rest properly. Given that we paid a premium rate for this stay, we immediately requested a refund. However, we were told it was “too late” and that a refund would not be issued.

This response is unacceptable. We expect a full refund due to the lack of basic amenities and the failure to provide what was advertised. Please confirm how you will resolve this matter promptly.

Sincerely,
Alex Sayar
[email protected]
323-6300071

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Phillip

Outstanding Glamping experience! Great environment and staff! And all kinds of amenities!

10/10

Exceptional

24 Aug 2025

Theia Axiotis

The staff was very friendly, refreshing and enjoyable to be around

Leisure Partner

10/10

Exceptional

15 Aug 2025

Kathryn

So beautiful. Would 1000% stay again

8/10

Excellent

09 Aug 2025

Jason

Cool place. Grounds, set-up and vibe is cool. River on grounds is cool. Cold at night/AM and hard to keep warm in tent. Overall, good for a night or two.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Sara

Fabukous

Leisure

8/10

Excellent

06 Aug 2025

Jeffrey

The actual facility was nice, the employees were nice. I have stayed at the Grand Canyon facility, and I liked the main tent with the restaurant and the book reading area much better than West Yellowstone, where the main tent was a little boring and I didn’t like Having to go to the log cabin style restaurant that kind of took away from the feeling that we had at the Grand Canyon. And as far as my shabby surroundings comment I couldn’t get over every time we drove in and out from the main highway having to drive by the kind of trailer park area where the employees lived. I think that should’ve been put away in the back of the facilities so when you drove in, you didn’t have to drive by and through that it’s kind of like driving through a ghetto to get to Beverly Hills.
Don’t mean to be rude just being honest I’m sure that’s not gonna change anything. Thank you.

Leisure Family

10/10

Exceptional

27 Jul 2025

MECHELL

Lovely facility.

Business_and_leisure Family

10/10

Exceptional

23 Jul 2025

Christine

Amazing experience. Kids loved it too.

Leisure Family

8/10

Excellent

21 Jul 2025

eric

"Glamping"--sort of...

This place is well done. Great check in process with Montana Jim (but takes 20 mins to go through everything so be prepared). It's pretty much what you see in the pics is what you get. The good: if you want a "glamping-style" experience it is. The bad: it's really not very close to Yellowstone, it gets cold at night and the stove in the tent only handles 2 hours at a time, the hot water is only hot, the sink/shower in tent is very basic, the sky-gazer part of the tent has no shade and it gets very bright and very hot in the morning on your face, there's not much to do right at the camp. All in all, fun for 1 night but you better be the hearty-type and ready to keep yourself entertained while there.

Partner

10/10

Exceptional

19 Jul 2025

Hadley

Great experience!! Live music, great coffee.

Leisure Family

10/10

Exceptional

17 Jul 2025

Ankush

Great camping experience for amateurs. We loved the vibes, but our daughter loved it the most. We had a very comfortable stay. Would definitely repeat.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Kim

This is our second time at Under Cavas and just like the last thin st Mount Rushmore it was an Awesome time. The staff is alway 5 star plus!!!

10/10

Exceptional

08 Jul 2025

Ronald

This was a unique experience for my family of four in early July 2025. The staff was very friendly and helpful. While it's hot during the day, West Yellowstone weather will quickly change, and cold will be a whole new experience. A buddy told me the potbelly stove my dry my throat out after having radiation treatments months prior as I continue to heal. We have never felt cold like that and the remaining nights would be with the fire burning to keep us warm. Lesson learned. The key is stoking the fire to get the logs burning just right. They will teach you how to do this during orientation. I recommend the Suite tents that have a sink and shower.

Leisure Family

2/10

Poor

06 Jul 2025

Shanmuga Bharathi

Unsafe Stay – Smoke and CO Exposure, No Heater, Po

We stayed for two nights—myself, my wife, and our two kids—and unfortunately had a very distressing experience due to serious safety issues with the room.

The wood stove heater in our room was malfunctioning from the start. I called room service multiple times; each time, someone came to restart the fire, but it would go out again in less than an hour. The room quickly filled with smoke, forcing us to leave the windows open in freezing temperatures. On the first night, I nearly developed frostbite.

Even more concerning, we were unknowingly exposed to carbon monoxide. The next morning, both kids had severe stomach aches and vomiting. My wife and I experienced the same symptoms.

Despite reporting the issue again, we were told the service team had checked during the day—but nothing improved. That night, the heater failed again. A maintenance person came around midnight but couldn’t fix it. Only after escalating again did someone finally offer to move us to a new room—at 1 a.m.

By then, our night was ruined, and our plans for the following day were completely derailed.

The staff, especially Hanna, were courteous and tried to help, but the overall response was reactive and too little, too late. We were told a refund would be issued and that the property is coordinating with Hotels.com—but as of now, we are still waiting.

This was supposed to be a peaceful and memorable getaway for our family, but it turned into a health scare. I hope this review serves as a caution for other

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

beth

Such a great place to be in the quiet and appreciate being in creation!! Was a bit more like glamping than I expected but LOVED it!!!

Leisure Family

10/10

Exceptional

25 Jun 2025

Jessica

Awesome little outdoor adventure! Kind and ready to serve staff!

Leisure Family

10/10

Exceptional

24 Jun 2025

Brian

C

Leisure

10/10

Exceptional

19 Jun 2025

Micki

We loved our first “glamping” experience with Under Canvas. There will be more!!

Leisure Family

10/10

Exceptional

18 Jun 2025

Kristi

We really enjoyed our stay at Under Canvas. Montana Jim was great during our check-in, and all other staff was friendly and helpful as well. We loved the on-site restaurant and cute Bronco Bar. My only complaint was lukewarm coffee in the morning at the check-in tent. We will definitely stay at another Under Canvas site in our future travels!!

Leisure Family

10/10

Exceptional

16 Jun 2025

Kimberly

Na

Leisure Family

4/10

Poor

12 Jun 2025

Gabrielle

Checking in was a pain. Check in was 3pm but they didnt have the room ready until almost 5pm. Everybody was friendly and the place is beautiful including the room. But I had to wait for almost 2 hours for them to have the room ready. Im not sure if it was a once off thing, but it was a major inconvenience.

Leisure Self

10/10

Exceptional

10 Jun 2025

Alexa

I’ve stayed at under canvas Bryce before and had such a lovely experience that I took it to West Yellowstone and was not disappointed. I’m not a traditional camper by any means but my boyfriend is. This was a perfect in between for us. He’s obsessed and we can’t wait to go back!

Leisure Partner

10/10

Exceptional

05 Jun 2025

Kendra

Friendly staff and once in a lifetime experience for the kids to star gaze and enjoy the Mountain View’s!

Leisure

6/10

Pleasant

04 Jun 2025

martin

our tent was beside gravel drive and parking lot. LOUD

10/10

Exceptional

03 Jun 2025

Patricia

Fabulous glamping experience! Beautiful accommodations, tents spread far enough apart that it remains peaceful. Every staff member we encountered was friendly and eager to accommodate any requests. We needed more fire starter at 5AM and they came right out. The communal area has several table and fire pits to gather around. There was even solo musician singing last night. The stars at night are spectacular- I would highly recommend!

Leisure Partner

2/10

Poor

02 Jun 2025

Ruoyao

In the night evening, the room is so cold.The quilt is very dirty and very damp.

10/10

Exceptional

01 Jun 2025

Samuel

This was an excellent experience. The staff was out of this world great.

8/10

Excellent

31 May 2025

Susan

Fun adventure

Leisure Family

10/10

Exceptional

31 May 2025

Lindsey

This place is an experience & one of the highlights of my trip. The staff is very friendly and helpful. Amenities are great & views are stunning.

Leisure Family

8/10

Excellent

28 May 2025

Barbara

Fun sleeping in a tent and meeting new people around a campfire. Bathrooms were clean but didn’t like the showers

10/10

Exceptional

07 Sep 2024

Laura

All the staff was so friendly, you can tell they truly enjoy their job.
I definitely will be coming back either to the West Yellowstone or the Paradise Valley or maybe even a totally different location.

Leisure Self

10/10

Exceptional

05 Sep 2024

Kyle

Stayed here with my girlfriend and it was absolutely amazing. We had the shared bathroom and shower which was’t as much of an inconvenience as we thought. Quick walk and with the lanterns they provide, even at night everything was easy. Would stay here again

Leisure Partner

10/10

Exceptional

02 Sep 2024

Debbie

This is an experience everyone should have. Loved the rusting glamping!

8/10

Excellent

31 Aug 2024

Kim

It was an amazing experience, we enjoyed everything except the heater was awful you had to get up every 30-45 minutes to put more wood to stay warm. Which in return had you up all night on vacation. Everything else was wonderful.

Leisure Partner

10/10

Exceptional

29 Aug 2024

Laura

We had an unforgettable stay at under canvas! Their service and hospitality were incredible, so warm and welcoming and anticipated every need. We were nervous about unexpectedly low temps overnight, but they were pro’s and ensured we had everything we needed for a warm and cozy stay. We loved the design and layout of our deluxe tent, it was so comfortable and smartly laid out. The sunset view was a bonus! We loved the laid back vibe of the common areas and the starry sky view of the Milky Way on our first night in Montana is not one we will ever forget. We are already planning stays at additional under canvas properties, I think we are hooked!

Leisure Partner

10/10

Exceptional

27 Aug 2024

Kendall

The experience of this property was alone 5/5 for me. We stayed in a deluxe tent and it was amazing! Staff was awesome and they have plenty of activities for all ages. Food was great! Make sure you are prepared for cold nights, that is my only advice! I would come back here in a heartbeat!!

Leisure Partner

8/10

Excellent

26 Aug 2024

Jessica

We enjoyed the location!

Leisure Partner

10/10

Exceptional

26 Aug 2024

Carla

great glamping experience!

Leisure Partner

4/10

Poor

16 Aug 2024

Tomo

Not all bad, but bad for me.

It was a disappointing stay, even though we were looking forward to staying here. The stove in the room was not working properly and smoke filled the room, causing the fire alarm to go off. Hotel employees fixed it once. The room smelled of smoke, but we were not offered a room change. Since it was cold and rainy outside, we did not request a room change. However the same problem reoccurred and the fire alarm went off again. We were afraid to use the stove and we stopped using it. We spent a very cold night and woke up freezing in the morning. My wife got sick because of the stove malfunction and could not enjoy the trip the next day. It wasn't all bad, but the stove made it a bad experience.

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Mike

Fantastic location to stay while enjoying Yellowstone and the surrounding areas.

Tents are comfortable and well appointed but be prepared for cold nights as there is no electricity and the wood-burning stove only lasts a couple of hours.

Lodge is set up for fun and the team go out of their way to cater to your enjoyment.

Leisure Family

8/10

Excellent

14 Aug 2024

Xavier

Very nice clamping, nice facilities, great staff. Just way overpriced!

Leisure Family

10/10

Exceptional

13 Aug 2024

Amy

Great location and experience!

Partner

10/10

Exceptional

07 Aug 2024

Matthew

It felt like camping without the hassle.

Business_and_leisure Family

10/10

Exceptional

02 Aug 2024

HADY

Kids loved it!

Leisure Family

10/10

Exceptional

28 Jul 2024

Steven M

Nice experience!

It was great experience to stay at grand camping. Restaurant there was great, too. Staffs are so accommodating.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Londa

The location and the setting is beautiful. The staff provided excellent service and information. The beds were very comfortable. Definitely recommend this experience.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Luis

Fantastic stay

Leisure Partner

10/10

Exceptional

28 Jul 2024

Luis

The staff was amazing and the tents are awesome

Leisure

10/10

Exceptional

26 Jul 2024

Carolin

Absolutely amazing!! We had such a great time! The staff is amazing. We will do more Under Canvas experiences

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Emalie

Beautiful experience, tent was such a new experience for us and we would absolutely do it again. Bring lots of bug spray for outside, and warm clothes for the late night/early morning. The inside stove helps but it's still cold, great party of the experience. We had the Stargazer tent so amazing! Go back to the main lobby tent every night for smores and meet new people. Just loved all of it.

Leisure Partner

10/10

Exceptional

21 Jul 2024

Jason

Everything was well organized. I really enjoyed getting together around the fire with the other "campers" :) The only challenge was the extreme heat, but it did cool down at night.

Leisure Family

10/10

Exceptional

20 Jul 2024

ashley

This place was an incredible experience ! Every part about it, from the tent we stayed in to the staff and the nightly activities! The staff went above and beyond to make us feel safe and taken care of every chance they got!
We shall return for sure ! :)

Leisure Family

10/10

Exceptional

14 Jul 2024

Jennifer

Drop dead gorgeous. The stargazer tent was out of this world. The fire pits and music and games and the bar were outstanding. We loved it!!

Leisure Family_with_children

10/10

Exceptional

11 Jul 2024

Aurea

It was a great unique experience with the additional amenities from other glamping experiences. We loved the private bathroom with hot water and a flushable toilet, smores, lots of firewood provided, kids can run around and play. Things I wished I did: used the earplugs when I slept-I forgot with camping you can hear everything outside of your tent including crying kids and smoke alarms, stocked up on food on the first day.

Leisure Family_with_children

4/10

Poor

06 Jul 2024

Sharalynne

This is a fantastic idea in theory, however paying $500 and NOT having electricity in West Yellowstone is absurd! It was so cold, which is not UC problem to resolve but they should have electricity and the ability to heat a tent! I paid for the Stargazing tent and the temp dropped to 30 degrees over night so all we could see was frost on the tent! Not someplace I’d spend the money and stay again.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Saul

We loved our experience! We made memories for years to come. Highly recommended!

Leisure Family

10/10

Exceptional

05 Jul 2024

Pedro L

Great location. Close to the park and magnificent views.

Leisure Partner

10/10

Exceptional

05 Jul 2024

GREGOR

They put the glamour in glamping. Very nice and peacefu, safe and clean.

Leisure Family

10/10

Exceptional

27 Jun 2024

Jason

This place was amazing! One of our favorite stops on our vacation. The activities for the kids and the unique experience has made it unforgettable. Already planning to visit more locations.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Jason

This place was amazing! One of our favorite stops on our vacation. The activities for the kids and the unique experience has made it unforgettable. Already planning to visit more locations.

Friends_and_family Family

4/10

Poor

21 Jun 2024

Cheryl

The concept here is a fun one - and the on site staff are doing the best they can to make it enjoyable for folks.

However, Under Canvas is a complete rip off and unsafe if temperatures are very cold.

Do NOT stay here unless you are absolutely sure it will be at least 40 degrees at night, you have winter camping gear, and/or you like to pay $500 a night to freeze in your tent, hold a lever down to use the shower, and/or get up every hour to feed the stove.

This location falsely advertises heat in the tents from the wood stoves — they do not disclose until you check in (and have to sign a waiver at that point — that should be a clue but if you don’t sign, no refund for you!) that in order to keep the tent warm, you have to feed the stove every hour to hour and a half. Otherwise, it’s the same temperature it is outside. This is fine if it’s warm or even cool — but if it’s 25 degrees as it was for us, prepare to be COLD.

The property itself is picturesque but a bit dirty and disheveled overall. It’s clear that staff are doing their best but the demands are simply too much. This is the kind of place that charges $500 a night for you to then have to pay to rent a walking stick (give me a break!)

Save yourself, book elsewhere. If you want to feel like you are camping, just go camping. The only thing “glamorous” about this is the price tag to sleep in a canvas tent.

Leisure Family

10/10

Exceptional

14 Jun 2024

Verified traveler

Amazing experience.

2/10

Poor

14 Jun 2024

James

The tents were in a state of disrepair. For the amount paid - over $500 a night I would have expected better.

Leisure Partner

10/10

Exceptional

11 Jun 2024

Marlin

Unique experience. We could hear the all the different night sounds of birds and small animals. Had a great time

Leisure Family

10/10

Exceptional

11 Jun 2024

Patrice

Excellent stay, wonderful property.

10/10

Exceptional

10 Jun 2024

Dulce

This place is so beautiful and cool all the staff are amazing the check in is so easy the restaurant is good too

Leisure Family

10/10

Exceptional

10 Jun 2024

Nooshin

everything was perfect, including the staff

Leisure Friends

10/10

Exceptional

09 Jun 2024

William

The staff was absolutely wonderful. Under the Canvas is a must for people who want to experience glamping.

Leisure Partner

10/10

Exceptional

09 Jun 2024

Longfei

Quiet and great view

Leisure Family

10/10

Exceptional

08 Jun 2024

Jackie

It was my second stay and love this place. They could add better signs to walkway destinations and instructions for the bear trashcans.

Business

10/10

Exceptional

04 Jun 2024

Vera

A wonderful, unique opportunity to unplug & enjoy a true glamping experience. We enjoyed our stay here. Conveniently located ~10 minutes from West Yellowstone, the staff is wonderful & accommodating, the scenery is beautiful, restaurant next door has great food, and there is plenty to do around the property in the evenings. Our only con was the cleanliness of the communal bathroom / showers - at 8 am, they were already unsanitary & could have used a deep clean. We would certainly return, but choose a tent with a private bathroom.

Leisure Family

10/10

Exceptional

03 Jun 2024

Kerri

What an experience! This was unlike anything else we had ever done. The tents themselves were top quality and furnished with the most comfortable beds, linens, and high quality towels. The staff is friendly, available, and helpful. Upon arrival, you are immediately given a number to text and they will bring whatever you need to your tent. The amenities are top notch! If you are looking for a true "glamping" experience, then you need to give Under Canvas a try! We will definitely be back.

Leisure Family

10/10

Exceptional

31 May 2024

Wenlong

Good

10/10

Exceptional

27 May 2024

Adrian

Glamping at it's best.

Leisure Self

8/10

Excellent

26 May 2024

Verified traveler

I would have rated this 5 stars if the maintenance people would have fixed our wood stove the first night. The bed was great and the peaceful environment was amazing!

Partner

10/10

Exceptional

25 May 2024

Sherry

Absolutely wonderful. Recommend the stargazer tent!!!

Leisure Partner

10/10

Exceptional

08 Sep 2023

Kaelin

Great Experience for Glamping

This was a great experience. Loved the Safari room accommodations. The staff was friendly and accommodating. I loved the set up of the Lobby and the outside patio with the fire pits. The restaurant had great choices for dinner and was excellent.

Partner

10/10

Exceptional

08 Sep 2023

Robert

great experience, “tent” was spacious, very comfortable king size bed, awesome bathroom, best cappuccino, everything was perfect!!

Leisure Family

6/10

Pleasant

07 Sep 2023

Meridee

A unique stay. Decided we’re not the roughing it types. May be. Better stay in warmer weather when you don’t have to use the wood stove. Everything smells like burning wood after sitting at the campfire and staying in our tent. Montana Jim did an excellent job of checking us in and explaining all the features. The best part for us was meeting people at the campfire at night. Music was also great. For people who love to camp this would be an excellent choice although a bit pricey.

Leisure Family

6/10

Pleasant

27 Aug 2023

Jaimie M

Meh

Our receptionist was super nice and explained things well. It was dark when we arrived and we had a hard time finding the parking area as it is not lighted. Once we found it, we tried 3 different pathways to find out tent before we found the right one. Again, no lights. The signs are also not at the beginning of the trails, you have to walk 25-30 feet before you find a sign in the dark. Finding the bathroom tent in the dark was impossible. The tent itself was cute and cozy. The area around it was unkempt with weeds; basically a bunch of tents in a farmers field. Definitely not the charming experience I hoped for, considering the price.

Partner

10/10

Exceptional

21 Aug 2023

Courtney

Expensive but definitely a fun experience! Would highly recommend.

Leisure Partner

10/10

Exceptional

28 Jul 2023

Kathryn

Wonderful place to stay outside of West Yellowstone. They've thought of everything, and I mean EVERYTHING. My only suggestion is to make the introduction to the property a little more succinct. Im assuming that some of the clients struggle with turning the lantern on/off etc, but not everyone. Perhaps ask if the guests have camping experience? If not, then the whole speech will probably be helpful. Overall though, it was a really cool place to stay. I will stay again!

Leisure Friends

8/10

Excellent

13 Jul 2023

Zihao

Interesting experience. But it is very cold in the night. Can’t sleep well, and you need some bravery to use restroom in the night😂

Leisure Partner

8/10

Excellent

07 Jul 2023

Tiffany

We found a tick in the kids teepee in the bedding. I killed it & staff said they'd change the bedding; not sure if they did or not as we were out & about at that time.
Rachet straps were not tightly contained.
Weeds all around the tent & teepee.
Not mowed around tents, teepees, & walkways. I understand not mowing the field and grazing grounds, but around tents & walkways would keep ticks at bay and make it appear better. Very little solar lighting, if at all, along the walkways. Most were broken.
The dining tent was not set up at all. No food was served.
The social area was not set up either. There was a makeshift area, but it was not at all like it should have been.
I would have expected a discounted rate or refund of some sort due to the grounds were not kept up like in pictures & described on the website, dining was not open at all, and the social area was nonexistent. If this place expects to be a five star resort (camping, but resort all the same) then they have some SERIOUS WORK to do at this particular location.
I realize this particular location & area had a late winter and that hindered getting everything set up, but then owners/managers should have reached out & let guests know before hand so they could cancel & find another place, OR OFFER A DISCOUNT for the major inconveniences.
I would give this another try at another location because it's a GREAT IDEA ... but it didn't live up to the hype.

Leisure Family

10/10

Exceptional

04 Jul 2023

Alyssa

We loved our stay! Such a unique experience and I would recommend it to anyone who is visiting the area :) we will definitely stay again!

Leisure Family

6/10

Pleasant

30 Jun 2023

Angela

Overpriced Camping

This is a cute canvas tent set up in a beautiful location. An overpriced setup for basically a bed in a canvas tent. There are few if any amenities. Staff was super friendly but requests took hours to complete or never got done and we had to frequent the lobby tent.

Partner

10/10

Exceptional

28 Jun 2023

Brenda

So much fun sleeping in a tent. However it was cold. The fire doesn’t last all nite. Slept well tho because of the bed and covers. Wish the grass around the tent had been mowed. Got to the restaurant before 9 and was turned away because they were too busy. Ate there the next morning and was sorry. Overall the gentleman that checked us in was wonderful! Had a once in a lifetime experience

Leisure Family

8/10

Excellent

27 Jun 2023

Clara

Great experience, lovely tents. A few caveats: the 10:00 pm silence was not enforced, and the reception area kept playing loud music until 11 when we went to complain. The bathroom sink only has cold water (it was about degrees in the morning, so warm water would have been appreciated). Some cables for the lamps were not working. But overall great, relaxing experience.

Leisure Family

10/10

Exceptional

19 Jun 2023

Michele

I would recommend Under Canvas to anyone that wanted a camping experience without the hassle of building your own tent.

Leisure Family

8/10

Excellent

14 Jun 2023

Derwood

Tent was great. View was amazing. Feel it is overpriced for a day.

Friends_and_family Family

10/10

Exceptional

14 Jun 2023

Christy

We enjoyed our stay very much. The staff was very friendly and helpful, and the restaurant was very convenient after a long day.

Leisure Family_with_children

8/10

Excellent

13 Jun 2023

Kees

The staff were amazing! The lobby and tents were great. The bathrooms were a bit small and and the shower was a bit rough. The food at the lodge was not good. Very expensive and bland and would recommend going offsite. Missed opportunity since many people traveling here are probably foodies and the local community doesn’t have a foodie place.

Apart from the food, we loved our stay!

Leisure Partner

4/10

Poor

12 Jun 2023

Lauren

Our stay at Under Canvas was pretty disappointing. For almost $700/night, we expected a lot more:

- there was trash all over the grounds
- staff instructed us to text a designated number for any needs but they never responded to any of our texts (we needed more firewood and a group of kids was screaming for almost 2 hrs between 10 and midnight despite designated quiet hours)
- our one lantern for the bathroom was unusable bc the battery was dead
- we were given only 2 towels for 4 people
- site maps indicated a playground and activity center but there was neither
- the lobby clearly had an espresso machine and coffee counter but only drip canisters were available

When I shared my frustrations with the front desk staff, they apologized and offered a breakfast voucher for the 4 of us at the on-site restaurant but the restaurant only comped one entree.

I relayed this at checkout but staff made no efforts to make it right. We will not be staying at Under Canvas again.

Leisure Family

8/10

Excellent

10 Jun 2023

Wayne

Loved the whole experience except the wood stove backed up during a rain storm and smoked us out!

Leisure Partner