Name: St Regis Osaka
Address: Honmaci, Chuo-Ku, 3-6-12, Osaka, 541-0053, JP

10/10

Exceptional

03 Jul 2026

Gardner

We felt so spoiled by the level of service at the St Regis. The staff was wonderful and the hotel and rooms were beautiful. We also slept really well so can’t ask for more!!

Family_with_children

10/10

Exceptional

21 Jun 2026

Victoria

It was the best hotel . Location was great! Staff were all so professional and amazing. Food and atmosphere was phenomenal and the room had everything and so beautiful. Thank you

Family

10/10

Exceptional

15 Jun 2026

Steven

A real 5 star hotel in Osaka. Amazing and large rooms. Wonderful bar. Exercise room is excellent. A highlight of our third trip to Japan.

Family

4/10

Poor

01 Jun 2026

David

The check in process was long and cumbersome. The food and beverage was below standards.

Partner

10/10

Exceptional

12 Apr 2026

Danay

We had an outstanding stay at The St. Regis Osaka. Beautiful room with stunning views and impeccable attention to detail. The service was truly exceptional, warm, attentive, and consistently above expectations.
Breakfast was absolutely delicious, with a great variety and high-quality options that made each morning a pleasure.
A truly memorable experience!

10/10

Exceptional

24 Mar 2026

Ben

Staff was very helpful regarding recommendations (food). Grabbing cabs and general help. They have a nightly turn down service if you would like and the room I had was very spacious. Gym had all the essentials and my room was always stocked with free water. About my only gripe was the pillows. A little too firm for my liking. Otherwise, beautiful bar, great room service. Walking distance to lots of great shops and restaurants.

Self

10/10

Exceptional

14 Mar 2026

Peter

Beautiful hotel

Family_with_children

10/10

Exceptional

30 Dec 2025

Gianfranco

Incredibly spacious rooms. Amazing staff

Leisure Partner

10/10

Exceptional

24 Dec 2025

Bahar

Great room and amenities, excellent service and really convenient location for walking to shopping areas and restaurants.

10/10

Exceptional

12 Dec 2025

Alejandro

Very good.

10/10

Exceptional

23 Nov 2025

Leslie

clean room, staff, amenities,

Leisure Partner

10/10

Exceptional

06 Nov 2025

Ariel

It’s the st Regis , everything was great

Leisure Family

10/10

Exceptional

01 Nov 2025

David

Attentive staff, wonderful (and clean) room with a spectacular view.

Leisure Self

10/10

Exceptional

12 Oct 2025

Norman

The staff was exceptional in ensuring our stay was everything we hoped it would be. Thank you St. Regis!
They were ultra responsive to our request and did so with the ultimate grace every time. They were there to serve and did so with a smile and warmth that said I see you and you are important to us.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Enrique

Nothing but positive things to say. An excellent hotel with great service.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Julia

Fantastic stay. Staff was very attentive all the time

Leisure Friends

10/10

Exceptional

27 Jun 2025

Ryan

Utterly luxurious. Great views and comfort, staff was beyond exceptional. 10/10

Leisure Family

10/10

Exceptional

25 Jun 2025

Andreas

Highly recommend very nice place to stay!

Leisure Partner

10/10

Exceptional

21 Apr 2025

Michelle

Fantastic location and amazing rooms

Leisure Self

10/10

Exceptional

25 Mar 2025

Jorge

Beautiful hotel. Excellent service and facilities. Convenient location to all major points of interest in Osaka but out of the huddle and bustle. Five star all around.

Leisure Family

10/10

Exceptional

06 Jan 2025

Audrey

I will definitely recommend but not a Japanese experience. It feels like coming back into the US once you come into the hotel.

Leisure Family

10/10

Exceptional

14 Nov 2024

Caryn

Fantastic stay

Service is absolutely amazing, room was very spacious and luxurious and had an amazing view of Osaka. Breakfast really good. Location excellent.

Self

6/10

Pleasant

12 Nov 2024

Jodi

This hotel was well situated. Staff was very friendly and welcoming. The concierge services were hit or miss. Our room (18th floor) was spacious and comfortable but had a bit of age on it. Dinner at the hotel restaurant was very good. Oddly, breakfast was not as good. Possibly an American centric critique, but the coffee was not good (weak flavor). Overall our stay was fine but I don’t think I would book again.

Partner

10/10

Exceptional

03 Nov 2024

David

Butler Service was excellent

The hotel was beautiful, food great, and the butler service was very helpful setting up reservations, planning day trips, and coordinating our schedule. It was definitely the best stay of our trip in Japan.

Partner

10/10

Exceptional

10 Sep 2024

Theodora

Amazing!!! Great location. Near trains. Walk to shops or quick taxi ride. Service was exceptional

Leisure Family

10/10

Exceptional

21 Aug 2024

Shamli

St Regis hotel was great location and close to the shopping alley. The hotel staff were very pleasant and helpful with booking lunch reservations. The rooms were spacious with great butler service. The outdoor patio was beautiful and the indoor bar beautifully played live music with great cocktails. The breakfast was included and was delicious with lots of options.

Leisure Family

10/10

Exceptional

13 Jul 2024

Hilary

We loved our stay here! Everything from the staff to our room was lovely! The beds were comfortable and the bathroom was beautiful. Fabulous views from the corner room Including from the tub! Turndown service and morning coffee deliveries were both so lovely!

Leisure Family

10/10

Exceptional

22 Jun 2024

Jennifer

This is a beautiful property in a great location, adjacent to a metro stop. The service and the rooms were perfect. The rooftop dining area was beautiful at night, with a view of the Osaka skyline. Recommend a stay here in this beautiful city!

Leisure Family

10/10

Exceptional

02 Apr 2024

Sandy

I had a wonderful stay at the St. Regis! The staff was super accommodating and went above and beyond to ensure our stay was great! The premises were clean and so was our room. The food was great (I ate at the bar, the restaurant, and the breakfast station downstairs). Everything was amazing and I will definitely be coming back when I return to Osaka.

Leisure Partner

10/10

Exceptional

28 Mar 2024

Richard

A convenient, nice place to stay in Hommachi, central Osaka. Covered pedestrian walkways and subway stations are nearby.

Leisure Partner

10/10

Exceptional

22 Jan 2024

Priyanka

The hotel is centrally located, and the service is unmatched. The hotel is beautiful, rooms spacious, and the bar is gorgeous as well. We would stay here every time we come back to Osaka!

Leisure Partner

10/10

Exceptional

24 Oct 2023

Tsung-Han

This place is cozy and all the staff are really nice.

Leisure Partner

10/10

Exceptional

10 Oct 2023

Anna

We had an amazing experience. The butler service was out of this world, catering to all of our needs. La Veduta restaurant was amazing, the decor food and service was fantastic. The location of the hotel is walking distance to shopping and the famous Dotonbori precinct. The concierge were fantastic in recommending great restaurants in the area. Overall we cannot fault it, just incredible! Thank you to the team at St Regis for looking after us. ❤️🥰

Leisure Partner

10/10

Exceptional

26 Sep 2023

Mickey

Very nice

2/10

Poor

10 Sep 2023

August

This is a joke for a luxury hotel. Room very nice but everything else absolutely lacking. Food is average at best. Service unreliable. I recommend replacing the manager who obviously has no idea how to manage a luxury property.

Business Partner

10/10

Exceptional

28 May 2023

Fahad

The staff are wonderful.

Leisure Friends

10/10

Exceptional

27 Apr 2023

denise

beautiful hotel

Leisure Family

8/10

Excellent

09 Apr 2023

sherry

Almost everything that we expect from a St. Regis property with the two following exceptions. We left our room every day between 630 and 8:30 AM, returning on one of the days at 4 PM only to find housekeeping first making up the room. I’m certain because he was rushing we were left without towels, bathmats, toiletries, complementary water and floor tiles exposing the shower drain. When we called the Butler service to request those items we were first told that it would take some time to receive them. All we wanted to do was come back from a long day of touring to shower, change and go out for dinner. This created a bit of an inconvenience. One should be concerned when you send something out for dry cleaning as their chemicals on much harsher than those in the US, ruining a brand new expensive pant and top, which came back all pilled. (Laundry service is amazing)
The concierge is very helpful in obtaining train tickets and car reservations. However, upon our departure, he was a bit rude.
Service during breakfast is attentive, and food selection is delicious. We would absolutely stay again, but wanted to mention a few things to help others.

Leisure Family

10/10

Exceptional

31 Mar 2023

Vincent

Mold in showers. Mismatched kimono sash. Awkward forced butler conversation. Cigarette burned furniture. Extremely expensive dinner. Bar is always booked up and therefore not usable by hotel guests. 5/5 stars.

Leisure Partner

4/10

Poor

08 Mar 2023

Eugene Pio P S

The property is severely run down and lack of proper maintenance to be a 5-6 stars hotel.

Business_and_leisure Friends

8/10

Excellent

30 Jan 2023

Sze Ling

professional service
great location
very friendly staff

Family

8/10

Excellent

30 Jan 2023

Sze Ling

professional service
great location
very friendly staff
although a few things was not working in two of the rooms we stayed, it could be more carefully checked and well maintained i m sure

Family

8/10

Excellent

12 Jan 2023

Yuen pik

Location is the best

Leisure Family

10/10

Exceptional

01 Dec 2022

Karis

Great services and feels like home

Leisure Family

10/10

Exceptional

27 Nov 2022

MA CECILIA

Staff is helpful, walkable location , breakfast has varieties and our room is spacious and has amazing view of Osaka.

Leisure Family

8/10

Excellent

14 Feb 2020

Verified traveler

Room was very comfortable and the restaurant if expensive were good - the staff were excellent although English was not a superior language! in some cases

Leisure Partner

10/10

Exceptional

08 Dec 2019

Fan

Good 5 star hotel but location is not very good if you come from airport

Leisure Family_with_children

10/10

Exceptional

15 Nov 2019

Rhonda

This is a beautiful hotel, close to transportation and walking distance to restaurants & shopping. But, the best thing about it was the staff and their attention to detail. On a couple of occasions, when asked about specific types of restaurants, they actually walked us to the restaurant! They were extremely helpful, kind and greeted us pleasantly each time we left and returned to the hotel. It was a wonderful experience!

Leisure Family

10/10

Exceptional

30 Aug 2019

Ghada

Fabulous hotel with top notch service

As always the St. Regis has the highest quality of service. The rooms, bedding views are top notch! Our butler was always available to make sure we are enjoying our stay. The concierge was also always providing us with info for best restaurant, train to take etc. the only thing we did not care for is the food in the italian restaurant, it is Very pricey and the food is just average.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2019

Lok Ting

Amazing

Partner

8/10

Excellent

29 Jul 2019

Verified traveler

I like the location and the view from my room was great. After coming from the Ritz of Kyoto, I find that the customer service was a bit lacking.

Leisure Family

10/10

Exceptional

08 Jul 2019

JeffV

Beautiful bar, fabulous staff, really wonderful Italian restaurant. Rooms were perfect and the turndown service is amazing. Great boutique hotel in the heart of Osaka. Also located at the North start of Shinsaibashi-suji, which is the 10 block long covered shopping corridor which leads you right to Dotombori (famous outdoor food and entertainment area). Overall a perfect stay. May just have to come back to Osaka to stay here again.

Leisure Family

10/10

Exceptional

19 Apr 2019

MichaelChou

The location is perfect with a winderful teppanyaki restaurant on the 12/F of the hotel.

Leisure Family

10/10

Exceptional

21 Mar 2019

Verified traveler

Hotel was first class. Excellent facilities Xbox beautiful rooms.

Leisure Family

6/10

Pleasant

12 Feb 2019

Lincoln

Good stay but could be better.

Friends

2/10

Poor

28 Nov 2018

S W

We paid 113600 yen per night for the hotel, and has the worst service at arrival.
Understaffed, no one helped us with our luggage nor showed us where check in was.
When we had finally been able to get the attention of someone in a uniform (not without difficulties), we were escorted to checkin, only to find that it’s another 30-45 min wait to check in.
Highly unpleasant and did not match its price point. Along the corridors of the rooms m, wallpapers were peeling off and wooden frames scratched up. Ill maintained for an 8 year old hotel.
Upon complaints, the staff did try to make a difference by offering us a better room. It still didn’t make for a good traveling experience.
Highly recommended to avoid this hotel.

Partner

10/10

Exceptional

24 Nov 2018

Joseph

Friendly and Comfortable

The staff were extremely friendly from arrival to departure. They made sure my family was welcome and comfortable. We will visit again.

Family

10/10

Exceptional

24 Nov 2018

Cheng Liang

Brilliant hotel! Luxurious and comfortable.

Very nice hotel. Beautiful room and nice view from the huge windows in the room.
The only drawback is the moquette in the room.
The breakfast could be improved, in 3 days they had the same exact things in the buffet. Having a proper Italian coffee macchine I was expecting a little bit more from the cooffe. The breakfast staff need some more training and especially improve language skills.
Overall the hotel was amazing, the concierge gave nice and authentic suggestions.

Family

10/10

Exceptional

20 Nov 2018

K

Staffs were very nice and friendly. They showed us the room as well as helping us to book a table for dinner.

10/10

Exceptional

10 Oct 2018

David

Best hotel I’ve ever stayed at

Simple the best hotel I have ever stayed at (Sorry Ritz Paris!)

We stayed in The Hagi Suite on 25th floor

Partner

10/10

Exceptional

29 Sep 2018

Phyllis

A Cosy and Convenient Hotel

The design and decorations of the room are modern and well thought. All staff members from the concierge, reception and restaurants are hospitable, helpful and very friendly. The location is excellent and very convenient for shopping and dining.

10/10

Exceptional

31 Aug 2018

Ad

Smart hotel; great location

Smart hotel; lots of dark wood and art; Japanese garden; great location and short walk to trains, shopping street, restaurants etc.; Osaka castle not far either; definitely recommend

10/10

Exceptional

26 Aug 2018

Sharon

Amazing hotel

An amazing hotel! The interior is gorgeous( lobby& room) and the room was big, bright and very well equipped. I wish that the gym was larger and the lack of swimming pool&sauna is a bit disappointing. But the best part in my opinion was the service - the best I’ve seen so far

Family

2/10

Poor

17 Aug 2018

Verified traveler

Stay away!

Smoke smell throughout the hotel.

Our room had a heavy scent of second hand smoke, lungs hurt the next morning!!!

Family

10/10

Exceptional

30 Jul 2018

Eduardo

Very nice hotel, nevertheless, the hotel doesn't have a spectacular spa as the luxury hotels in Asia have.

10/10

Exceptional

03 Jul 2018

Bruce

Must stay place in Osaka. Luxurious.

Excellent place to stay. Right on top of Hommachi Subway Station. Convenient to get around. Staff were extremely helpful and your personal St. Regis Butler is wonderful.

Partner

10/10

Exceptional

08 Jun 2018

Verified traveler

Everything is amazing!

Friends

8/10

Excellent

05 Jun 2018

Ricard

Great Comfort Escape -- Food Not Equal to Lodging

The St Regis Osaka Fabulous Room 5.0, Staff 4.75, Food 2.75, Facilities 4.00 Neighborhood Scene 5.0 After many nights of onsen and ryokan style stays, we were happy to be in a presumed 5* hotel with such services. Food was a definite downer however ...not up to 5.0 standards, not at all.

Family

10/10

Exceptional

03 May 2018

Verified traveler

Best concierge service

The butler (concierge service) was excellent. They helped us make dinner reservations and even track down a specific brand of toys. I could send in my requests via email and they always got back to me promptly with my request fulfilled. Super helpful and knowledgeable, they go above and beyond other concierge services.

Family

6/10

Pleasant

29 Apr 2018

Simon

cleaning

house keep need improve, , only firsthand second day cleaning is good , for another three day is not in standard.

10/10

Exceptional

15 Apr 2018

alfredo

Alfredo

amaizing service hotel a litle old but beautifull
Good location exelent staff

10/10

Exceptional

02 Apr 2018

Verified traveler

While we booked a non-smoking room on Orbitz, we were given a smoking room and told that this was what we had booked. Als there were no additional King rooms available, we were relegated to the smoking one. Nevertheless, housekeeping came up and sprays the room (which was stunning!) with an odor-neutralizer.

10/10

Exceptional

07 Mar 2018

Verified traveler

Courteous is the word .. great amenities, location

The best ever staff we have come across. Totally helpful, friendly and always at your service. So happy and was even felt sad to leave the crew (staff) that took care of us.

So impressed..

10/10

Exceptional

31 Jan 2018

Ka Lee Carrie

Comfortable stay

Everything was perfect... Nothing to criticize.

Family

10/10

Exceptional

28 Jan 2018

Verified traveler

Wonderfully appointed room in a great location

Impressive hotel with wonderful amenities! The butler service was beyond and the comfort of the room was the best ever! Just superlatives to describe this place!

10/10

Exceptional

17 Jan 2018

Verified traveler

Is amazing and fantastic experience in St. Regis Osaka, beautiful view, nice room and facilities, clean and comfortable bathroom, the staff there are so helpful and friendly. Will definitely come back and recommend to friends.

Family

6/10

Pleasant

20 Dec 2017

Verified traveler

St Regis, Osaka

I stayed here for two nights recently. It was OK but had just come from the Ritz Carlton in Kyoto and so the difference was dramatic. Rooms were fine but showing a bit of wear. I was not impressed with breakfast. Overall a \"so-so\" experience. Not sure it deserves a 4 out of 5.

10/10

Exceptional

09 Dec 2017

Junko

Very convenient location and high end hotel

All staff, specially butler service is excellent . It seems that you can ask them for anything.
And the location is very convenient to go anywhere and there are a lot of shops working distance from this hotel.

10/10

Exceptional

28 Nov 2017

Verified traveler

Excellent hotel

Great experience, great hospitality and excellent stay at the hotel

10/10

Exceptional

24 Nov 2017

Danny

Awesome~~

Very clean, nice, and cozy place.. highly recommended

10/10

Exceptional

21 Nov 2017

Verified traveler

Living up its reputation

Excellent and thoughtful services, especially the butler.

Family

10/10

Exceptional

07 Nov 2017

Raymond

Stellar Osaka Hotel

Absolutely the best hotel in Osaka. Beautiful, elegant ambience. Great location to local transportation and shopping but far enough away from the hustle and bustle to be quietly enjoyed. Can't say enough about how helpful the staff were, especially the concierge crew.

Family

10/10

Exceptional

25 Oct 2017

F

Awersome Experience

Staff are nice and polite. Their service mke you feel like staying at home.

10/10

Exceptional

23 Oct 2017

Verified traveler

Elegant expensive but justified

Elegant expensive but justified
Enjoyed completely

10/10

Exceptional

21 Oct 2017

hippie

premium

Everything was excellent from the front to the room.

10/10

Exceptional

16 Oct 2017

Ricky

Great service from check-in to concierge.

Before my arrival, I wrote to the Butler Service of the St Regis Osaka and asked to help with restaurant recommendations and reservations. The response was quick and prompt. The reception staff was friendly and gave us a late check-out until 2:00 pm, which was much appreciated.

10/10

Exceptional

08 Oct 2017

Steve

5 star as it should be

Awesome room, staff, facilities, restaurants. Only one poor thing - wifi quality.

8/10

Excellent

06 Oct 2017

Tyler

Great room. Expensive breakfast

It's a beautiful hotel in a good location. It bugs me a little that they could not reduce my tax even though I was the only one staying in the room and they had me as 2 people. However, it really bugs me to pay $50 for the breakfast which is very average. Other hotels in Japan do not charge for breakfast and offer a better breakfast. There are better values.

10/10

Exceptional

28 Sep 2017

Verified traveler

Great hotel , probably the best st regis I have ever stayed at , rooms are amazing and bar aswell, highly recommended

10/10

Exceptional

24 Sep 2017

alexia

3rd visit in 18 months says it all!!!

From the minute you walk in to the moment you leave, the service is of the absolute finest in the world. The staff, especially bar tender Yukari, are the ones that leave a lasting impression. This is my 3rd stay in 18 months and the attention to detail, service and high quality staff is what sets this hotel apart from many other 5star type establishments. Without a doubt, if I'm ever in the vicinity of Osaka, I'll definitely be returning

Family

8/10

Excellent

23 Sep 2017

oliver

Positive management

Initially when checking in staff was pleasant and was very eager to stay. We had a standard guest room however the room had many markings on the wall as well as stained bathroom marble. Not something which you would expect of the brand let alone a newer property. Shortly after check in, I had went to inquire to see if the property had a house car. Most St. Regis hotels do and I was immediately interrupted by the concierge with an abrupt NO. Not the level of service nor attitude I would expect from a brand. We had a wake up Call which was missed as well. Not the best way I felt that my money was spent. For every bad there is good. With that being said, I wanted to acknowledge the management for doing everything and truly changing around our trip. Although everything which had occurred on our trip is something that could have easily been prevented, management did everything that they could to make the experience more positive. They had sent us up a bottle of wine as token of apology as well as invited us to dine. The wine and dine was very highly appreciated however as mentioned before all factors which should have been prevented prior to arriving. Every thing that went wrong or incorrect could have been prevented. Although there was a mishap, I was very impressed that the morning concierge on the day of my departure was able to find local osaka foods which met my dietary restriction. The one factor which blew me away was the ability to arrange hotel to airport transportation

10/10

Exceptional

15 Aug 2017

Verified traveler

Excellent!

spacious room, helpful staff
highly recommended

Family

10/10

Exceptional

09 Jun 2017

See Toh

Good stay

Very nice hotel. We enjoy the stay so much

Partner

10/10

Exceptional

27 May 2017

STEPHANIE

st. regis

The St. Regis also provides a great experience. We found a great deal at this hotel so it was worth the cost.

Pros:
-We found a great deal and it was definitely worth it.
-Large comfortable room with great views. Great bathroom.
-Bed, pillows and sheets were very comfortable and of St. Regis quality.
-Free Wi-fi
-Good location, close to subway stops, and 20 minute walk to Dontonburi and shopping areas
-Great shower and relaxing environment
-Butler service was great and helped us with reservations

Cons:
-Check-in and check-out was a little slow. Compared to other St. Regis stays, the staff here was not as responsive.
-Breakfast spread was pricey and not very good

Partner

8/10

Excellent

14 May 2017

Mike

Excellent hotel, very curtious and helpful staff. Large room with every amenity

Partner

10/10

Exceptional

26 Apr 2017

Cathy

Stunning rooms

We were upgraded to the most magnificent rooms you could dream of.
The staff were so polite, so helpful and so well groomed.
The facilities were outstanding but would have preferred a shower room somewhere in the hotel to be able to use after checkout.

8/10

Excellent

20 Apr 2017

Verified traveler

Good concierge services

10/10

Exceptional

19 Apr 2017

Verified traveler

A great definition of Luxury

Hotel staff is very kind and helpful, the building and interior are remarkably beautiful. The room is very luxurious and spot clean . The view is breathtaking. Highly recommended if you have that kind of budget

10/10

Exceptional

31 Mar 2017

Cat

Absolute luxury

Could not recommend this place more. Beautiful rooms, excellent staff. Every little detail is thought of and attended too. Thank you for a wonderful stay

10/10

Exceptional

15 Mar 2017

Priscilla

Amazing hotel. Bed was so comfortable it's hard to get up to see Osaka!

Partner