Palazzo San Niccolo

Italy , Siena
RADDA IN CHIANTI, Via Roma, 16
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75 reviews shown

6/10

Pleasant

06 Jan 2026

Lapaz

Room cleaning and temperature. Booked 2 rooms and only 1 of the room had fridge, coffee machine and tea kettle.

Leisure Family

10/10

Exceptional

03 Jan 2026

Valarie

Great location, quiet and comfortable place. Cafe downstairs is great! Free washing machine and lockers were a huge bonus. We would stay here again!

10/10

Exceptional

30 Dec 2025

Kedar

Great stay . Super location

Leisure Family

10/10

Exceptional

25 Dec 2025

MELISSA

Everything was perfect! The beds were comfortable. The room was clean and it had really nice amenities. We would definitely stay again!

Leisure Family

10/10

Exceptional

10 Dec 2025

Laury

Clean, amenities, breakfast!

Leisure Family

8/10

Excellent

29 Oct 2025

JOSE

I did not get free breakfast

Partner

10/10

Exceptional

23 Oct 2025

Stephen D

breakfast good and healthy. Loved the freshly squeezed orange juice but wish it was not an extra charge.

Leisure Family

4/10

Poor

19 Oct 2025

Andrea

Room was eh. Wasn't well cleaned. Ran out of toilet paper and no front office staff, so no one to contact, unless you want to sit on WhatsApp trying to get TP.

They had lockers for luggage drop off, but they empty nightly at 8pm, and several were broken. Couldn't get early check in to drop off luggage, so had to cab back mid tours to get luggage into the rooms.

Had two rooms, and they gave us the wrong room number on one, so was dealing with customer service on WhatsApp and that was extremely time consuming as I had someone trying to tell me that I don't know how to enter a code, yet they gave me the wrong room number!
They said they told me the right one, and I sent screen shots. No response except for let us know if you need anything lip service and ignoring the inconvenience.

No elevator, so this error on their part is discovered after hauling all heavy luggage up three flights of stairs. Wasted so much time trying to get this resolved. Ended up dumping luggage in 2nd room until we could get this sorted, as we had dinner reservations. So much hassle. Location was ok. Room was a bit dirty. It was a bit hot at night, (I know, AC not standard,) so noisy (I had earplugs) when windows were opened and mosquitos came in and got all bitten up. Would not rebook.

Pros: nice patio area

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Tania

Peaceful, beautiful, fantastic location, lovely cafe next door.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Michelle

The hotel is a great base for visiting Florence, in a slightly quieter neighbourhood but still plenty of food and drink options nearby and all the big attractions are a walkable distance away. The room was clean and the staff was friendly and helpful.

Leisure Partner

6/10

Pleasant

08 Sep 2025

Behnaz

Staying at Numa Palazzo San Niccolò was an interesting experience. The property itself has a lot of historic character, and being in Florence, you really do get a sense of the city’s charm from the building and its surroundings.

That said, travelers should be aware of a few practical aspects. The hotel uses self check-in, so there is no on-site staff to assist with things like luggage, which can be difficult since there are many stairs to reach the rooms. In the room itself, there were no clear instructions on where to dispose of trash, and supplies like trash bags weren’t provided. Attempts to reach assistance by phone were also unsuccessful.

The Wi-Fi connection was quite weak during my stay, which made it difficult to use. Additionally, there were private events held in the garden during the evening that brought some noise late into the night.

Overall, the building has a beautiful and historic feel, and if you’re mainly looking for atmosphere and location, you’ll get that here. However, guests who value convenience, reliable service, and modern amenities may find the experience less straightforward.

Family

10/10

Exceptional

04 Sep 2025

Simon

Just absolutely amazing! Love this place will not consider staying anywhere else

Leisure Family_with_children

8/10

Excellent

03 Sep 2025

Jean Marie

Very clean and secure. I loved that everything was digital. The idea of having the same passcode for the front gate and room made it simple for us! Thank you for a wonderful stay. It was walkable and close to the areas we wanted to visit.

Family

10/10

Exceptional

31 Aug 2025

Rafael

Hotel in a great area, Clean, quiet, no staff

This hotel was very clean, great location away from the craziness of the main central tourist area in Florence so that was nice. It was very clean. Note that this hotel is 100 percent digital so theirs no reception, staff, no one at all. You see maybe a grounds keeper in the morning but that’s it. We didn’t see anyone in 2 days. They have a digital key pad everywhere including the entrance, room etc. I personally had no issues with the checkin/out process. A few days before you get n email with instructions just follow those steps and you will get the code the day of. The backyard area is lovely but lots of mosquitoes so be ware. We got so many bites. The only issue we had was that we had free breakfast through hotels.com but it didn’t show up on their system but I contacted them (WhatsApp) and they refunded me what I paid. Breakfast was very good at a place next door to the hotel. At first we were ok with the no reception concept but we stayed n extra day at a nearby hotel with reception and the difference having someone on site was big. You get to talk and interact about the area with someone that has knowledge and personal experiences and recommendations instead of relying on a google search. The area is lovely with some nice restaurants near by. Again I had no issues except the breakfast situation but it was resolved. I probably wouldn’t come back because of the reasons I noted above. This is the future I’m not ready for it.

Partner

6/10

Pleasant

22 Aug 2025

Sonali

Property needs updating

Leisure Family

10/10

Exceptional

14 Jul 2025

Beth

One of the best places we stayed in Italy. It was super clean. Beds are comfortable and bathrooms are spacious. They have a beautiful garden. Check-in and check-out is a breeze. They have luggage storage. We were able to do our laundry. It is within walking distance from the train station (about 20-30inites). Within walking district from all the major tourisr spots. Really enjoyed our stay.

Leisure Family

10/10

Exceptional

13 Jul 2025

alan

Small studio apartment had everything we needed. Good shower and air con. Location was perfect for all the sights but quiet at night.

Leisure Partner

8/10

Excellent

10 Jul 2025

Verified traveler

Beautiful place, not great check in/out system

The place is very, very nice. Beautiful. Gorgeous and comfortable. However the digital checking in and checking out were so stressful that it outweighed the luxury of the experience. the system didn’t recognize my confirmation number, I was unable to scan my passport, all while my phone battery was fading, in the middle of a thunderstorm in a bus station after an 18 hour bus ride. They were able to help me check in but it took an hour. The system didn’t recognize my phone number when I went to check out, again taking more time than it should have and causing stress about making the next connections. Next trip I will prioritize hotels with on site reception. A smile welcome and good bye, putting a friendly face to a new city, are, for me, the most meaningful luxuries.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Stacie

The location was great - the apt was perfect for us with good AC the check in process was rough but we figured it out.

Friends_and_family Family

8/10

Excellent

24 May 2025

Robin

The property was charming and fun. However there are no staff on site so getting the code and getting in was confusing (another man there actually just left to get another room). We had some trouble with luggage storage, and again no one to problem solve…there was apparently a manager on site who refused to come assist, instead a housekeeper attempted to problem solve.

Leisure Family

10/10

Exceptional

20 May 2025

Jason

Tuscan Beauty and Charm

My wife and I absolutely loved the location, beauty and charm of this location. Florence can be a little busy, and this is just enough off the beaten path and in the perfect location to offer the perfect landing spot for our time in Florence. The back porch, breakfast spot were incredibly peaceful and serene!

Partner

10/10

Exceptional

18 May 2025

Verified traveler

Lovely Florence location

Modern, comfortable, spacious unit in a charming neighborhood. No elevator to upper floors, for those who need this information. Luggage storage on site was flexible and check-in/check-out was simple.

Self

10/10

Exceptional

05 May 2025

Jo-Ann

This property was beautiful and the location was ideal-close but not too close to the heart of Florence. The backyard terrace area was a treat and wonderful to sit out I. The afternoon and evening. Rooms were spacious and clean.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Stephen

A great spot close to the main spots in Florence. Communication was fantastic when you needed it. Breakfast really lovely.

Bellissimo

Leisure Family

10/10

Exceptional

03 Jan 2025

Windy

Great location, close to everything but away from the crowds. Beautiful garden space to relax in.

Leisure Family

10/10

Exceptional

18 Nov 2024

Verified traveler

Great Florence stay

Great location and property - nice adjoining restaurant for brunch!

8/10

Excellent

13 Sep 2024

Sheila

Very friendly, great place

Leisure Family

8/10

Excellent

16 Jul 2024

Verified traveler

Different

A different floor plan
Having cut outs in the floor to the lower level was unexpected (like plexiglass)
Was dark inside

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Karen

This is one we’d absolutely recommend and return to. Our space was clean and well appointed. Nice sitting area, comfy bed, clean and well functioning restroom. There is a nice private courtyard to share with fellow guests as well as bottle fillers and a laundry. The area surrounding was great for restaurants and a little nightlife. It was easily walkable to most of the sites. Overall easy 5/5!

10/10

Exceptional

07 Jul 2024

Gilbert

Beautiful stay!!!

10/10

Exceptional

20 Jun 2024

Hernan

Would recommend and would stay there again.

Leisure Family

10/10

Exceptional

11 Jun 2024

Taylor

This apartment was modern and easy to access. There is a garden area that is quiet and private. The host was detailed with instructions and quick with responses. The apartment is located on the third floor and has 2 bedrooms up an additional staircase. If your party has difficulty with stair, it may not be a good fit. The only issue encountered was parking. There is a paid lot approximately a 5 minute walk away.

Leisure Family

6/10

Pleasant

02 Jun 2024

Elizabeth

Nice room and location, but loud

The Palazzo has spacious rooms, with a good kitchenette, and a convenient location to many sites in Florence. We were on the floor above street level, next to the street and it was loud. If you’re at all sensitive to noise, bring ear plugs and ask for a room facing the garden.

Partner

10/10

Exceptional

23 May 2024

Gregory

Can't go wrong

Very lovely people. Nice clean large accommodation with sleeping areas that are well separated. Comfortable beds and very nice amenities with washing machine. Everything you need and a fantastic location to boot. Terrific value

Friends_and_family Family

4/10

Poor

14 Sep 2023

Gina

As soon as you get to the property they let you know that they are NOT an hotel so they will not offer cleaning service in your room. It was a little disappointing because they don’t mention that on Expedia or their website.
Bed was clean but a little hard for us, the bathroom had bad smell (mould) and low water pressure.
A/C works, I do not recommend the breakfast buffet, it’s €15 per person and very poor. (Meaning coffee, tea, bread and cold scrambled eggs)

Leisure Partner

10/10

Exceptional

06 Sep 2023

adriana

I highly recommend this hotel, the service was wonderful, Miss Lucrezia helped me a lot, including indicating a driver to pick me up at the airport. the Hotel is very well located. I will definitely be back to stay at this place.

Leisure Partner

10/10

Exceptional

09 Aug 2023

Margaret M

The location is ideal - close to the action but far enough away to avoid crowds. The garden and lobby areas are very relaxing. The staff is friendly and helpful and the service is excellent. Great stay!

10/10

Exceptional

05 Aug 2023

mohan

Super helpful staff and manager.

10/10

Exceptional

26 Jul 2023

Neil

Great place.

Very helpful staff - with quiet room that was in excellent location.

Friends_and_family Friends

8/10

Excellent

03 Jul 2023

Baoxia

No complaints about the location and the staff. Just there are two windows on the roof which made it hard to sleep

Leisure Family

10/10

Exceptional

30 Jun 2023

Charles

Convenient location - short walk to all the major sights, and a good local supermarket to stock the fridge/mini-kitchen. Comfortable but not sleek - no elevators and wooden or stone floors. Staff were helpful - Florence is overrun with tourists right now, creating problems with taxis and dinner reservations and such. The staff were great at figuring out alternative plans when necessary.

Partner

10/10

Exceptional

29 Jun 2023

Kevin

Lovely, tranquil, residence style accommodation in a great neighbourhood.

Business Self

10/10

Exceptional

12 Jun 2023

Thirupathi

This place is located next to the river and bridge. The place is so easy to walk around lot of places. We walked around and it was great. Its 15 min walk to the center of Florence and other tour activities. Free water and sparkling water too. Nice facility with garden and nice terrace. Staff is very supportive and also caring.. The facility is like our home back in India with mordern settings.. absolutely reccomend this facility .

Leisure Family

4/10

Poor

18 May 2023

Firas

Sadly, the room looked like none in the pictures. It was very dark, with dark paint and very little natural light. There were no bedside lamps next to the bed, just overhead lighting. The use of space was poorly considered, with little room for luggage or clothes storage. Yet a full cupboard of dishes….

The safe did not work. We reported to staff the first night and were told to lock our door. Later, when talking with Expedia, the hotel staff said we should have come down when we had a problem. We did and our concern was minimized and not corrected. Later that night, when using the large flush, the water on the toilet would not stop running. We found a caretaker, who stopped the running but could not fix the toilet. His advice: only use the small flush. Again, after communicating with Expedia, we were told hotel staff checked the toilet while we were out and found no problem. We were given a key for a side door, which didn’t work. We were told the solution was to not use door if the key did not work.

We wanted to cancel the future nights based on the look and feel of the room. It was not permitted by the hotel. We asked for a discount based on the flaws but were told there were none.

Individual staff were polite and friendly. Location was central. Garden is beautiful. These so not make up for the ugly room and the disappointing experience overall.

10/10

Exceptional

15 May 2023

Terumi

Loved the location. Close to shopping and great restaurants. The staff at the property was wonderful.

Business_and_leisure Family

6/10

Pleasant

14 May 2023

cathy

The property is very unique - beautiful design and great public areas ( garden, dining, lounge).

Leisure Family

10/10

Exceptional

16 Apr 2023

Greg

Palazzo San Niccolo

Great location! Very charming and spacious room. Chiara was beyond gracious in accommodating us and even helped us to book subsequent nights for the remainder of our stay in Florence. All properties were perfect.

Partner

10/10

Exceptional

10 Feb 2023

Deanna

Fabulous, marvelous!!!

The property and the staff were exemplary! What a find! Great location and beautiful historic property. I have already told others and I will be back.

Self

10/10

Exceptional

31 Oct 2022

fabio

Muy cómodo y en una locación ideal

Apartamentos muy cómodos, amplias habitaciones, también tiene sala de estar y cocina y dos baños completos, excelente!!!!
Muy cerca del centro y fuera de la ZTL

Friends_and_family Family

8/10

Excellent

02 Oct 2022

Maria

I like it.. was a good experienced

Leisure Partner

10/10

Exceptional

17 Aug 2020

Rose

Nice place to stay with quiet area .we would stay there again next time

Leisure Friends

10/10

Exceptional

22 Dec 2019

Jennifer

Luxury

Our stay here was amazing. Fabulous and luxurious accommodation with easy access to all we wanted.

Friends_and_family Family

10/10

Exceptional

20 Oct 2019

Kelly

Simplicity and elegance

Beautiful palazzo. It has been restored with that Italian mix of sobriety and fun. The location can’t be better, so near the centre without the inconvenience of traffic interdictions. The restaurant offer nearby is outstanding. Looking forward to return soon.

Friends_and_family Family

10/10

Exceptional

19 Oct 2019

IJL

Perfect location. Hospitable staff! Will return to this villa the next time we are in Florence.

Leisure Family

10/10

Exceptional

12 Oct 2019

Sergios

It was an absolute pleasure staying in this wonderful boutique hotel. Excellent in every way and very close to the city centre! I couldn't ask for anything more and I hope to revisit in the future!

Leisure Self

10/10

Exceptional

03 Oct 2019

Nicholas

Charming place with great staff.

Beautiful old place, cleverly modernised but sensitively decorated to preserve the old world charm, and with friendly professional staff. A problem we had with noise from an adjoining room on our first night was swiftly and professionally dealt with and we loved the rest of our stay.

Partner

8/10

Excellent

27 Sep 2019

Flo

The location is excellent for accessing great restaurants and just a short stroll into the centre. The rooms were very clean and comfortable, but lacked a few windows. Be prepared for quite a few steep stairs. Our rooms had connecting doors to other rooms if needed, but if you're not staying with the people next door it will feel like you are as the noise travels as if you're in the same room, not good at 3am!

Leisure Friends

10/10

Exceptional

23 Sep 2019

Lauren

Great stay! The staff was so accommodating and truly is a hidden gem.

10/10

Exceptional

16 Sep 2019

Verified traveler

The property was very old but was decorated in a contemporary way but was tastefully done.

Leisure Partner

8/10

Excellent

02 Aug 2019

Mayank

Good

Good accommodation

Family

10/10

Exceptional

31 Jul 2019

Cesar

In Search of excellence

By far the best hotel and service while our trip to Italy this summer. Specially a Gentleman by the name FEDERICO BONECHI What a Service this person does. Another LEADER without a Title. With 1 billion of Federico’s the world would be absolutely different. Congratulations

Family

10/10

Exceptional

22 Jul 2019

Verified traveler

Loved the atmosphere and proximity to everything. Bed 🛏 was a little stiff but everything else including staff was incredible.

Leisure Partner

10/10

Exceptional

04 Jul 2019

Matt

We brought our family of five to Florence for a night, and after walking into Palazzo San Niccolo immediately wished we were staying longer. It is a stunningly beautiful place with fantastic rooms, interesting designs, and comfortable accommodations. Honestly, an absolutely wonderful place.

Leisure Family_with_children

8/10

Excellent

05 Jun 2019

Verified traveler

Great location
nice and helpful staff
really authentic facility - would stay at property again. more of an apartment or air Bnb than hotel. very few hotel amenities. Garden in back is great.
Appreciated coffee & tea in lounge all day.
Appreciated bottled water in rooms and dispenser in laundry area to refill both still and sparkling water.
optional breakfast extremely overpriced.
Main concern was unit booked through orbitz turned out to not be available so they shifted to another unit without discussion of cost. went from 2 bedroom apartment to apartment with loft bedroom and sofa sleeper - was fine with kids but if two couples would have been issue. based on additional research on orbitz for other dates, this unit is less expensive than unit we had booked and paid for. Would appreciate orbitz looking onto this and getting back to me.
Property and room very nice and would definately stay again

Leisure Family

10/10

Exceptional

02 Jun 2019

Richard

Wonderful place in great location

A wonderful place in a great location. Good food is nearby and the room was comfortable and romantic. It's an easy walk across the Arno to the sights of Florence.

Partner

10/10

Exceptional

29 May 2019

Verified traveler

Very helpful and attentive staff. Wonderful outside space. Safe and convenient location - and complimentary coffee available all day.

Leisure Friends

10/10

Exceptional

30 Apr 2019

Brett

Phenomenal service. Fantastic location. Just a great place to stay.

Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Loved the location, true Florence living and close to everything within walking distance — minutes from grocery store if you want to dine in, the Rose Garden/David mirador, Uffizi, Galileo museum, Ponte Vecchio, and many more plus. shops and restaurants. Staff was very helpful and very friendly down to the cleaning staff. We will definitely be back there next time. We were there for a week and we were able to do even laundry — you can pay to have it done or do it yourself. The only minor downside was that there are no elevators so we had to climb stairs to our 3rd floor mini apartment but worked well for daily exercise.

Leisure Family

10/10

Exceptional

22 Oct 2018

Donald

Great place to stay a few

Partner

10/10

Exceptional

22 Oct 2018

Donald

Great Convenient Palace room

Great place well maintained and convenient

Partner

8/10

Excellent

20 Oct 2018

Jane

Little gem in Florence.

Place and location was beautiful. I think they were new to leasing the property. Keys to outside door didn’t work and the reception was manned only sporadically. Overall the execution wasn’t all that perfect but the place and the location made all up for that.

Family

8/10

Excellent

09 Oct 2018

Ruth

Overall pleasant stay

The hotel is within walking distance of the train station Termini and within walking distance for us up and down a few hilly streets of the Coloseum the Roman Foro and other museums... the room was small but clean, the bathroom had updated fixtures and was thoroughly cleaned every day. Front desk was very nice and informative.. there is a lot of food choices around the hotel, although we did choose to have breakfast there a few mornings... coffee, hard boiled eggs, yogurt, fruit, etc... which was enough for us... the room was dark which is a plus for me! It was a little loud one night as we were facing the Main Street.

Partner

10/10

Exceptional

03 Oct 2018

Paulina

Good value for money!

Great location if you want to be away from all the tourists. Rooms are spacious but cleaning was rather poor. Service was really good and the staff gave excellent restayrant recomendation.

Partner

10/10

Exceptional

22 Sep 2018

Judith

Beautiful, characterful and quiet space with very welcoming hosts. Amenities and facilities all excellent. The welcome bottle of wine and a room upgrade made us wish our stay could have been longer. A really excellent base away from the busy city yet all very much accessible.

10/10

Exceptional

31 Jul 2018

Giacomo

Great location, nice features

Walking distance from the Ponte Vecchio right outside the limited traffic area, so if you drive to Firenze you can get to Palazzo San Niccolo with no limitation (and no ticket/fine).
There was a fully functional kitchen inside the apartment, so if you stay for a few days you could prepare your own food. We have 2 little kids that worked well.
Air conditioning, comfortable bed and Netflix on TV made us feel like we got a good deal.