Comfort Suites San Clemente Beach

United States , San Diego - CA
San Clemente, 3701 S. El Camino Real
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100 reviews shown

4/10

Poor

10 Mar 2026

Thomas

Staff was friendly but my room wasn’t very clean. WiFi didn’t work consistently, shower was subpar, AC unit was ungodly loud. Next time I’ll spend a few extra bucks and stay somewhere better.

Self

10/10

Exceptional

09 Mar 2026

William

Excelente servicio.....

10/10

Exceptional

07 Mar 2026

Claudia

It’s was a one day trip. Made enjoyable

10/10

Exceptional

04 Mar 2026

Sabino

The staff was very helpful, nice beyond comfort in attentiveness. Overall it holds its name as the comfort of all suites. If you need a place to rest, with affordability, the king suite is by far the best, with a spa, and bed that’s hard to compete.

4/10

Poor

03 Mar 2026

Dustin

Staff was standoff-ish. Did not talk much or at all, guy who checked me in kept my credit card for a long time. And made a rather weird and suspicious \"call to his manager\" in which he whispered in a different language for. while he left my creditcard number facing up in pefect sight of the camera behind the counter, so i wont be surprised if i see some suspicious charges pop up soon. Property was old, outdated and poorly maintained, no usable outlets by the bed, I would highly advise against staying here.

Partner

10/10

Exceptional

16 Feb 2026

Jennifer

Clean, safe, and staff always 100% customer service. They always accommodate with us every time we stay with them, Thank you Comfort Suites San Clemente

Partner

2/10

Poor

10 Feb 2026

Mario

Toilets clogged, sinks clog, pillows are worn out, nobody comes in and switches sheets out after 3 days, all around terrible place to be. WiFi is also horrible. Would not recommend this to anyone. Never coming back here again.

10/10

Exceptional

04 Feb 2026

RUPAL

Amazing

Leisure Partner

10/10

Exceptional

26 Jan 2026

Humberto

Good rooms and good customer service

10/10

Exceptional

26 Jan 2026

mark

Very clean, friendly staff, and Philip is an excellent manager. He helped me with some of my rental equipment. I will definitely stay here again.
Mark

Business Family

10/10

Exceptional

20 Jan 2026

Christine

We definitely enjoyed our stay. The bed was pretty comfortable, the spa tub was awesome and you can watch TV in the living room from the tub. We had a third floor balcony room overlooking the pool with a peek-a-boo ocean view. Great value for the price! The freeway was a bit noisy when standing on the balcony but with the slider and windows closed it was well insulated and you couldn't hear the freeway. Would love to have a couple chairs on the balcony to sit and enjoy our coffee. Hopefully they will do that in the future. We will absolutely be back. We very much enjoyed our stay. Only 2 miles from the San Clemente pier and restaurants.

Leisure Family

8/10

Excellent

18 Jan 2026

Ricardo

During our visit to this location in San Clemente our stay was overall a good one. The rooms were clean and the balcony was small. It was cold and the blankets on the bed weren't warm enough. The sofa bed was a bit dirty but offered warmer bedding. The bad tub was a bot clogged and the sink was too. It didnthold us up or cause any discomfort but i gotta point that out. Other than that the staff was very helpful and the breakfast was great.

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Claudia

Clean room, has a balcony which is nice. Serves complimentary breakfast, easy parking. Friendly staff.

4/10

Poor

11 Jan 2026

Nicole

No hot water and low water pressure. Had to change rooms because our door wouldn’t close and then the new rooms toilet wouldn’t flush. The best thing about this hotel is the cold lemon water in the lobby.

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Ramona

Room looked dirty and the sliding door to the balcony didn’t close. Staff didn’t help at all. We had to fix the door so we could close it. Sink was not functioning and the breakfast was awful. Horrible experience ever. No other choices available.

Leisure Family

6/10

Pleasant

09 Jan 2026

Jason

The room was just put together. The sink faucet was glued. The bedding looked dirty still. The hotel hallway windows were open because something smelled bad in the hallways. The lobby smelled like smoke from people outside the door. Breakfast area was being ran by the front desk personnel. So everything was late and below par.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Raymond

Place is a good place best bang for your dollar !

6/10

Pleasant

29 Dec 2025

Julie

for the price the rooms were good, location convenient, staff friendly etc.

Leisure Family

4/10

Poor

26 Dec 2025

randall

Water from room above dripped onto my bed. Heating system was a joke. Super inefficient. Entire hotel needs remodeling. Gum on the carpet

Leisure Family

8/10

Excellent

22 Dec 2025

Ameliya

The room was clean, parking and breakfast were free and of decent quality.

Leisure Partner

4/10

Poor

22 Dec 2025

Valentina

Rooms were not clean, no towels, poor customer service

6/10

Pleasant

18 Dec 2025

Alicia

The room was fine and the breakfast was marginal—eggs and sausage were microwaved. There was just something that was off. I was later told by a local that they wouldn’t stay here with their family. It’s not a family friendly area next to this Carl’s Jr. I had no idea what goes on next door. This definitely explained my uneasy feeling. If you have kids, I’d stay somewhere else.

Leisure Family_with_children

4/10

Poor

07 Dec 2025

Paul

The room smelled funny. The toilet was clogged when we got there. The shower nozzle just spun in a circle and never stopped on hot so u had to stand there trying to figure out where hot was. Bed was hard as a rock. Upside was the Hawaiian bbq place next door.

Partner

4/10

Poor

07 Dec 2025

Jannett

It wasn’t what I thought it would be.

Leisure Self

10/10

Exceptional

06 Dec 2025

John

Clean room, friendly staff, plenty of parking & a good breakfast.

Partner

6/10

Pleasant

04 Dec 2025

Katherine

The staff is very friendly, and the location is in a nice area. The reason for the 3 stars is the following: it was a bit outdated, some things could have been repaired and spruced up to look better. My shower didn't have hot water I had to wait 30 minutes for the water to start getting warm and it still wasn't Hot. The place just needed a lot of upkeeping and a deeper cleaning like the couch and the rug. But all in all the place was decent.

Business_and_leisure Partner

4/10

Poor

30 Nov 2025

Yassir

Balcony door didn't lock, and the water pressure for the shower was weak

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Arley

Great location and courteous staff

2/10

Poor

30 Nov 2025

David

Never again, and if i ever see thenight guy again, he better run.

Business Family

10/10

Exceptional

27 Nov 2025

Rhonda

I’m familiar with this hotel n it’s comfortable. The beds are so comfortable. The breakfast is very tasty. All of the front desk staff friendly

Leisure Self

2/10

Poor

25 Nov 2025

Riyya

The room was really dirty, I kept asking for house keeping and I wasn’t accommodated for. I really like the location of the hotel as it’s convenient to the military base, but our room had ice cream containers that was at least a week old, prescription from people who used the room, poop on the toilet bowl and blood on the sheets!! By far my worse hotel experience ever, but had no choice to stay. I was asking for compensation, but wasn’t given.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Todd

The room was clean, nice and roomy. The staff was courteous and the breakfast was good. I will definitely come back.

Business Self

10/10

Exceptional

16 Nov 2025

Stanley

Nice clean and quiet place to stay with easy freeway access

Leisure Self

2/10

Poor

15 Nov 2025

cathy

There were no towels in our room and no shower curtain. Housekeeping brought the towels but no shower curtain. We went to dinner and my husband got ill and vomited in the toilet it plugged up. I called the front desk and explained the situation. It was late at night and I was in my pjs the front seat told me to come and get a plunger. U said no please come up and fix your toilet. He said ok after 3 more calls and an hour and a half later he came up to the room and tried to hand me the plunger. I said please come in and fix this I don’t know how to use it and it’s your toilet. Finally at 1:30 in the morning it was all fixed and I was able to sleeep. This is the worst experience I have ever had. He did not compensate us for the room and I feel we are owed a refund immediately.

10/10

Exceptional

11 Nov 2025

Alyssa

Very clean room, delicious breakfast, amazing view from balcony, peaceful and quiet.

Partner

10/10

Exceptional

09 Nov 2025

Oscar

Friendly staff and great service and very clean room. We will definitely staying he again.

8/10

Excellent

05 Nov 2025

Mario

our room had two balconies one had two chairs, the location next to the freeway made it loud, we were furthest from the water heater so to call up the hot shower water I ran the jacuzzi hot water until the hot water got to the room. (manger will try to improve it) other than that no other issues

Leisure Partner

10/10

Exceptional

05 Nov 2025

Clyde

Great place great people . !

Business Self

10/10

Exceptional

02 Nov 2025

Juan

Good

Business_and_leisure Partner

10/10

Exceptional

01 Nov 2025

Julio

Room was spotless and the guy at the front desk was very friendly.

Leisure Family

2/10

Poor

25 Oct 2025

Giovanni

Breakfast is egg only most days and nasty nothing like pictures or what they say they offer everything smelled moldy no hot water in shower bugs I could go on for days and property doesn’t want to refund or switch hotels STAY FAR AWAY FROM THIS PLACE

Leisure Family

2/10

Poor

24 Oct 2025

Patricia

Worst
Customer
Service ever! I waited
50 mins to find a room
After I was provided confirmation with a code #z Expedia failed!

10/10

Exceptional

22 Oct 2025

Amber

The property is a little older but the staff is very poliet and area is near residential so its quiet even being near the freeway. They offered breakfast which most hotels do not so that was a big plus. The room was clean and bed was comfortable. I would stay here again.

Leisure Family_with_children

6/10

Pleasant

20 Oct 2025

James

Checkin was a nightmare. Had difficulty with front desk accepting my business card for my school district. Problem was that my drivers license did not match credit card \"Centennial NJROTC\"

Business

10/10

Exceptional

18 Oct 2025

Charis

Clean room | kind staff | breakfast always provided

Leisure Self

8/10

Excellent

18 Oct 2025

Connie

An older hotel but clean rooms. The bed was comfortable and the air conditioner worked well.

10/10

Exceptional

17 Oct 2025

Mark

Breakfast was as is expected following COVID; limited variety, prepackaged foods. It was fine.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Tori

Comfortable and clean

Leisure

8/10

Excellent

15 Oct 2025

Victor

Breakfast area seemed to be small and without enough food.

8/10

Excellent

15 Oct 2025

Christine

I like to stay here Becuz it's close to the base

2/10

Poor

14 Oct 2025

James

Did not use either

Partner

4/10

Poor

12 Oct 2025

Howard

The Hot tub was too hot no-one could get in. Every light switch was different. Some toggled up for on, others toggled up for off (in the same room). The refrigerator needed defrosting. The shower didn't have hot water on the morning. The good thing was the proximity to the military base.

10/10

Exceptional

12 Oct 2025

Jamile

Great

Partner

8/10

Excellent

05 Oct 2025

Jennie

Nice room

Nice stay. Room fit the whole family

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

MARK A

Conveniently located.

8/10

Excellent

26 Sep 2025

Susann

There are 2 buildings which I did not realize. One is the old one and the other is new. I got the old one this time and the rooms were outdated. Sheets were clean but they did not make the beds. I wish I received the new rooms next time and they actually make our beds.

Leisure Family

4/10

Poor

22 Sep 2025

Betsy

Outdated and hallways were really dirty

Business_and_leisure Family

6/10

Pleasant

14 Sep 2025

Carlos

The swimming pool problem

Everything really good except for the pool nasty conditions. Is next to the road so I understand the level of dust and dirt but it looked terrible.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Carrie

The room was clean and the bed very comfortable. The staff were friendly and helpful. It was a pleasant stay. Although close to the freeway the room was quiet no noise from the traffic nearby.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Sandie

The staff is wonderful

Business_and_leisure

8/10

Excellent

05 Sep 2025

Robin

The property was very worn down and the room had a musty odor. The bed was very comfortable.

Leisure Self

2/10

Poor

05 Sep 2025

Pedro

The hotel overall looked outdated. The noise level was manageable, but the walls were so thin we could hear everything next door. The Wi-Fi was very slow, and while the area felt safe, the staff constantly watching us was uncomfortable.
On top of all that, they did not immediately return our deposit, and we were told we would have to wait 3-5 business days to see it back in our account, even though there was no damage to the room.its been over 10 days and still no return of payment.
For the price we paid, this hotel was absolutely not worth it. If it had been a very cheap motel, maybe some of these things would be understandable, but at this rate, I would not recommend it or stay again.

Leisure Family

2/10

Poor

03 Sep 2025

Richere

I usually never leave reviews, but this hotel was such a disappointment. We a had a man in the room next door who got high and started yelling and slamming his doors. Although this is not the hotels fault it took them from 9 pm to 2:30am to finally call the police on this lunatic. The man pulled the fire alarm, and here’s the scary part, it never went off. He also broke the glass for the fire extinguisher and proceeded to beat his door with it because he locked himself out. We couldn’t leave our room in fear of him, and the hotel phones didn’t work so we had to use our cell phone, look up hotel number to call front desk. When my husband finally went downstairs to front desk to ask for compensation all they offered was a later checkout time. On top of that the bathroom was gross and they didn’t replace the towels they took from our room. Parking also was nonexistent after around 6 pm.

Leisure Partner

8/10

Excellent

03 Sep 2025

Christine

Good safe

8/10

Excellent

01 Sep 2025

Daniel

I like the place but need a little better breakfast. At minimum warm. Rooms need a bit more attention.

Leisure Partner

6/10

Pleasant

01 Sep 2025

Mark

The property location was okay, just outside of San Clemente Beach, but the property itself is pretty run down. The room was ok, the carpet had stains in places, the bathroom was really the grossest part, the tub had some weird rust stains and it just seemed in need of a good remodel. Definitely felt
Like I got hustled thinking this was a four star. This is a 3 star at best, hovering around a possible 2.

Leisure Family

2/10

Poor

01 Sep 2025

Verified traveler

stayed awake until 3am-disrupt noises

there was a drunk or not customer that was noisy the whole night in 2nd floor. it started at around 930pm until the police picked him up 230am. we didnt get sleep until 3am. the manager/mgt dragged it for too long. he was screaming and banging the doors the whole night. he even broke 2 fire extinguisher cases. My 8 yr old son was so scared. but front desk only offered late checkout. we barely rested.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Verified traveler

Thank you please keep keeping up the property. Thank you.

Partner

2/10

Poor

31 Aug 2025

Cameron Jerod

dirty, broken fridge, nasty crib. don’t stay here.

6/10

Pleasant

31 Aug 2025

Danielle

The property had black mold on wall above air conditioning unit.

Also, the AC into did not work in the exercise room.

Leisure Partner

6/10

Pleasant

29 Aug 2025

Robert

Not so good

Tub/shower had holes in bottom of tub exposing fiberglass if you were to step on it, lots of homelessness in the breezeway of hotel.

Friends_and_family Family

2/10

Poor

27 Aug 2025

Ned

The homeless people sharing breakfast with paying guests was too much

6/10

Pleasant

26 Aug 2025

shane

Facility needs some TLC, but staff was nice!

Friends

4/10

Poor

24 Aug 2025

Nani

Disappointed

Disappointed by Recommended Hotels – Poor Cleanliness and Service

I’ve always trusted Hotels.com’s recommendations, but unfortunately, my recent experiences have been consistently disappointing. The hotels marked as “recommended” often fall short—especially in terms of cleanliness and basic hospitality.

One recurring issue has been the lack of transparency around hotel management. If Hotels.com provided more insight into who operates the property, it would help travelers make more informed decisions. In my case, several stays managed by certain groups have been particularly problematic, with zero attention to room hygiene, unpleasant odors, and no room service at all.

It would be helpful if Hotels.com allowed users to filter or view hotel management details before booking. That way, we could avoid properties that don’t meet basic standards of cleanliness and service.

Friends_and_family Family

4/10

Poor

24 Aug 2025

Kristin

Not worth the money.......

The staff was friendly and helpful, but unfortunately the rest of our stay was very disappointing. The shower only ran cold, the room had a terrible odor, and a power socket sparked when my son tried to plug in his iPad. In addition, I had to avoid dripping water coming from the carport light fixtures at both the front and back of the property.

I don’t usually write complaints, but in this case I feel it’s important to share these concerns so others are aware and improvements can be made.

8/10

Excellent

24 Aug 2025

Saul

For the price and location it’s overall a good deal

Leisure Partner

10/10

Exceptional

24 Aug 2025

Maria

My room window did not close

Leisure Family

2/10

Poor

23 Aug 2025

Gary

Nothing

6/10

Pleasant

23 Aug 2025

Jose

The room was to hot and the ac they have it was not the best

Business

10/10

Exceptional

21 Aug 2025

Christine

With my son being stationed close it was easy to spend time with him

Self

8/10

Excellent

20 Aug 2025

Enrique

Good place for value

8/10

Excellent

20 Aug 2025

John C.

Well, look a lot better in the photos upon walking in the curtains had small holes towards the bottom third the desk for writing on with a USB chargers, and the little lamps was so filthy. I didn’t even wanna shut off the light and plugging in USB. A connectors was so grimy. I don’t know what happened if somebody spilled coffee and didn’t bother wiping it after the sugar drive other than that, the tub was hard to figure out how to make the drain stopped. The building is showing its age and last my door handle for my outside door was partially not seated properly, so that’s kind of a security concern.

Leisure Self

8/10

Excellent

12 Aug 2025

Christine

Serviced its purpose

Leisure Self

10/10

Exceptional

10 Aug 2025

Janet

We had a very nice stay. It was a great place to be with young kids. The breakfast every morning was very nice. We like that the room had a separate area with a pull out couch. The location was great for us, near the beaches and downtown area and not a far drive from all the tourist areas.

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Loretta

San Clemente ROCKS

Free morning breakfast was good. Beds comfortable. Never used the Internet. Ocean/beach is like 7 minutes away when your driving. The trolly will pick u up and take you to the beach or shopping.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Marilyn

Dirty, room walls have mold, dirty walls, dirty dirty bathrooms, all hotel smells like swap. Stay away! They scammed me of $800 I didn’t say one night and refused to give it back!

Leisure Family

10/10

Exceptional

05 Aug 2025

Julio

Great spot

Business_and_leisure Family

4/10

Poor

03 Aug 2025

Sally

Desk help was rude.

10/10

Exceptional

02 Aug 2025

Blanca

Very Noisy right by the freeway.
No room to sit in the breakfast area.
Hotel needed some TLC.
Room was comfortable.

Leisure Partner

8/10

Excellent

01 Aug 2025

blanca

Family Vacay

Positive points:The check in process was easy and quick. Friendly staff.
Appreciated the lemon water in the lobby.
Our room was nice, had comfortable mattress.
The breakfast had excellent coffee, pretty fair food. Staff was friendly and helpful.

Negative points: The ice bucket in the room was dirty, and had a bar of soap stuck at the bottom.

The sliding glass door to the balcony did not lock.
The balcony needed some attention. Dirt everywhere. Metal chairs not inviting.

The pool area had very limited area to use lounge chairs.
Broken umbrella at the one available table.
Table was dirty.
The spa had quite a bit of mold on back wall.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Robert

Was good experience

Leisure Family

8/10

Excellent

30 Jul 2025

Keni

This is an older hotel that has not been updated. However, it was clean and safe. Breakfast was wonderful.

Felt it was over-priced at $383/night. I would expect to pay that for more of a luxury hotel.

Leisure Friends

8/10

Excellent

29 Jul 2025

Christina

It’s the perfect low-budget place to stay in San Clemente. There are two trolley stops and a bus stop nearby.

Business_and_leisure Self

6/10

Pleasant

28 Jul 2025

Scott

Updates are needed—new paint in halls/doors and rooms..new carpeting needed as well and new bathtubs or reglazing definitely needed..need better bath towels—ones are old and worn out—wish would get new towels daily given how old the towels were. bed was very comfy and the air worked—when air came on was a little musty—a/c units probably need deep cleaning done on them..orang juice was broken—wish would have put OK in a container for guests, but all in all for the value was a satisfactory stay

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Verified traveler

Review

Hotel needs renovations.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Toni

Hotel needs updating. Breakfast was decent. Parking was good.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Brittany

Great deal just older hotel

The hotel is a good location for the state beaches access. It is an older hotel so the bathroom was a little odd with the sink outside of the toilet and shower room. The room with a king sized bed and pull out couch was a great sized room. The fridge was quite large and includes a freezer. We went to the pool, the pool furniture was mostly broken, but the size of pool was nice. They also have inclusive chairs for wheelchair access into the pool. The towels provided by the hotel for the pool are TINY. Breakfast in the morning was very nice and well kept. The staff were very kind and we were able to check in quickly with our room ready. They have onsite parking in the back which is a plus for the area .

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Kari

Not the greatest stay

This was the hardest hotel to check into that I’ve ever experienced. We booked two rooms and therefore they required two different cards to hold the incidental fees. The cards had to have 2 different names as well which meant I had to get my entire family out of the car to come in to see if my husband had a card with just his name on it.

One of our rooms had a clogged sink and no hot water. The beds were rock hard as well.

Upon leaving the entire hotel was swarming with police… there were 5 cars and even more officers. I don’t know what was happening, but all of the staff seemed uncomfortable and we’re doing their best to avoid any eye contact.

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Daniel

Nice place to stay.Been here once before.Staff is very nice.Rooms are spacious.Pool is relaxing.Only thing is breakfast should have more options.We will be coming back.

Leisure Partner

2/10

Poor

22 Jul 2025

Ashley

Not great

The room smelled like mildew and cigarette smoke and a strong perfume to cover it up. The WiFi was very slow and wouldn’t load. We checked in and checked out within 10 minutes and were not given a refund