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Quality Inn Florence Muscle Shoals

Florence - AL · United States

150 Etta Gray DriveView location

7.0/10Very good370 Reviews
Cleanliness6.8/106.8
Service7.8/107.8
Comfort7.6/107.6
Condition6.6/106.6
Location8.4/108.4
Neighborhood8.4/108.4
Quality8.0/108.0
Value7.8/107.8
Amenities6.2/106.2
See all ratings
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Florence Muscle Shoals

Get more for your money at the Quality Inn Florence Muscle Shoals hotel in Florence, AL.

Our smoke-free hotel is located off Highways 72, 43 and 133 in the Shoals area, affording easy access to the Wilson Lock and Dam, Alabama Music Hall of Fame and Kennedy-Douglas Center for the Arts.

Hotel amenities include free WiFi, free hot breakfast, meeting space, exercise room, outdoor pool and laundry facilities. You are sure to enjoy a good night of sleep in one of our inviting guest rooms, all of which feature hair dryers, irons and ironing boards. Some rooms include microwaves and refrigerators.

Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Read more about this hotelShow less

A stay at Quality Inn Florence Muscle Shoals places you in the heart of Florence, within a 5-minute drive of Regency Square Mall and Children's Museum of the Shoals. This hotel is 1.6 mi (2.6 km) from Veterans Memorial Museum and 1.8 mi (2.9 km) from Deibert Park.

Make yourself at home in one of the 47 individually decorated guestrooms, featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.

Conveniences include desks and separate sitting areas, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 7 Pet max weight (per pet) in lb is 15 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May 03 to October 08.
    • Pool access available from 9:00 AM to 10 PM.
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 20 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: USD 20 per night
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Regency Square Mall 1.8 km / 1.1 mi
Veterans Memorial Museum 2.6 km / 1.6 mi
Deibert Park 2.7 km / 1.7 mi
Tennessee River 2.9 km / 1.8 mi
Children's Museum of the Shoals 3.6 km / 2.3 mi
River Heritage Park 3.9 km / 2.4 mi
Pickwick Lake 3.9 km / 2.4 mi
Shoals Conference Center 4.1 km / 2.5 mi
Wilson Lake 4.4 km / 2.7 mi
Larimore Home 4.8 km / 3 mi
North Alabama Medical Center 4.9 km / 3 mi
Tom Braly Stadium 5.6 km / 3.5 mi
Blackberry Trail Golf Course 5.7 km / 3.5 mi
Cox Creek Tennis Center 6.2 km / 3.9 mi
Shoals Community Theater 6.7 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fi
  • Room serviceExtra charge
  • Laundry serviceExtra charge
Show 23 more facilities & services
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Gym
  • Newspapers
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater poolExtra charge
  • Outdoor freshwater poolExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Non-smoking establishment
  • FitnessExtra charge
  • GolfExtra charge
  • Tennis
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 24 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Room amenities

    • Housekeeping
    • Towels and bed linen at surcharge
    • Smoke detector
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Alarm clock
    • Pay movies
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 24 m²DBL.QN-1
    DOUBLE QUEEN SIZE BEDPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE QUEEN SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Room amenities

    • Microwave
    • Bathroom: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • Pay movies
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Housekeeping
    • Alarm clock
    • Smoke detector
    • TV
    • Tea and coffee making facilities
    • Internet access
    • Fridge
    • Mini fridge
    • Cable TV
    • Satellite TV
    • Towels and bed linen at surcharge
    • Desk
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size Bed • 1 Bedroom • 24 m²DBL.H6-QN
    DOUBLE Accessible-Queen Size BedPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE Accessible-Queen Size Bed

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Room amenities

    • Pay movies
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Fridge
    • Towels and bed linen at surcharge
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wheelchair-accessible
    • Individually adjustable heating
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 24 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Room amenities

    • Towels and bed linen at surcharge
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Satellite TV
    • Pay movies
    • Alarm clock
    • Toiletries
    • Desk
    • Bathroom: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 24 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE KING BED NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Pay movies
    • Alarm clock
    • Toiletries
    • Desk
    • Satellite TV
    • Cable TV
    • Mini fridge
    • Fridge
    • Internet access
    • TV
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Bathroom: 1
    • Smoke detector
    • Housekeeping
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Towels and bed linen at surcharge
    • Carpeted floors

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 24 m²DBL.2Q-NM
    DOUBLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Room amenities

    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Direct dial telephone
    • Mini fridge
    • Fridge
    • Internet access
    • Smoke detector
    • Cable TV
    • TV
    • Bathroom: 1
    • Housekeeping
    • Towels and bed linen at surcharge
    • Bathtub: 1
    • Hairdryer
    • Satellite TV
    • Desk
    • Toiletries
    • Alarm clock
    • Pay movies
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 24 m²DBL.2D-NM
    DOUBLE TWO DOUBLE BEDS NON SMOKINGPhoto unavailable2 photos

    Quality Inn Florence Muscle Shoals

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Room amenities

    • Cable TV
    • Bathroom: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Pay movies
    • Alarm clock
    • Toiletries
    • Towels and bed linen at surcharge
    • Housekeeping
    • Smoke detector
    • Desk
    • Satellite TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Quality Inn Florence Muscle Shoals

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Florence Muscle Shoals

7.0
Very good
370 Reviews
Cleanliness
6.8 /10
Service
7.8 /10
Comfort
7.6 /10
Condition
6.6 /10
Location
8.4 /10
Neighborhood
8.4 /10
Quality
8.0 /10
Value
7.8 /10
Amenities
6.2 /10
100 reviews shown
4/10
Poor
08 Jun 2026
Tamela
First the good - The staff was professional, friendly, and accomodating. From check in to check out they were all amazing. The location was perfect for us. Close to Wal-mart, Publix, and the mall. Best of all we were in walking distance to Logans, and Outback.

The Bad - it should be a crime to post pictures that do not reflect what you see when you arrive. The Lobby was nice but the furniture is beat up pretty bad. The rooms, well let's start with the hallway, the carpets were beyond needing to be replaced. There were bleach stains and bald spots along the path to the room. Now the rooms, old tattered comforters with stains. They were clean, but old, and stained. The beds themselves were also old. The bathroom door had black scuff marks all over it.That is just negligence, when a coat of paint would take care of that.

The Ugly -the cleaning staff should be FIRED!!!!! Point blank. There was hair left on the tub. The frame on the bathroom mirror had so much dust on it. The sink had what looked like toothpaste stains on it. The lamps were rusted, the dresser was all knicked up, the phone had brown stuff caked on the receiver and the base. It was obvious nothing had been wiped down in ages. Housekeeping halfway made our beds by pulling the covers over the pillows. It was a mess.

The front desk was the silver lining in this place. I would not stay here again.
Family_with_children
4/10
Poor
30 Mar 2026
Charles
Parking was fine, breakfast food terrible no one on site to check us out early this morning!
Partner
2/10
Poor
28 Feb 2026
David
It was the nastiest hotel I’ve been in. My family and I didn’t even lay our bags down. We just turned around and went back to the truck and book another room somewhere else. This was 11pm and still left
Family_with_children
4/10
Poor
18 Nov 2025
Brett
Room was not clean, number of things broken in the room, lamp bases were rusted. Breakfast was not good, fruit bowl had two apples that looked like they had been there for a week. Didn't rate terrible because the shower was hot and bed was comfortable, but outside of that, probably 2nd worst hotel i have stayed in.
Leisure Family
6/10
Pleasant
11 Nov 2025
Scott
The room was \"ok\", the staff was \"ok\", it served the purpose of sleeping. Nothing fancy, but nothing horrible either.
Business Partner
10/10
Exceptional
04 Nov 2025
Randolph
I did not use the pool.
Business_and_leisure Partner
10/10
Exceptional
12 Oct 2025
Alicia
Outdoor, not in use
Self
4/10
Poor
12 Oct 2025
Edmund
The counter around the same no was dirty. Also sheets had stains
Partner
2/10
Poor
08 Sep 2025
Amy
Room was extremely dirty, appeared to be black mold on ceiling of bathroom, very must smelling, dirty carpets, dirty tub, and door lock didn’t work. Outdoor pool was green, huge stains on hallway carpet.
Leisure Family
4/10
Poor
03 Sep 2025
Myra
The room and bathroom were dirty. The furniture was banged up and scratched. The walls were dirty. The ceiling was stained. The baseboards were caked with dirt and dust. I asked for another room. It wasn’t much better and the basin in that bathroom was cracked.
Friends_and_family Family
2/10
Poor
04 Aug 2025
Matt
Overall the convenience of the location from my work made it comfortable; however, it was dirty, turn down service was terrible and the place had an odor of cigarettes and cigars:
Business Self
2/10
Poor
25 Jun 2025
Charles
I want my money back. We checked it. The room was disgusting, dirty and the place smelled we ended up at the place next door
4/10
Poor
11 Jun 2025
Steven
room had cigarette smell
Business Family_with_children
6/10
Pleasant
07 May 2025
Verified traveler
Couch and comforter had large stains
2/10
Poor
18 Aug 2024
Linda
The bathroom was dirty. The first floor hall smell of marijuana. The pool area was not well kept the chairs were covered with bird crap. Nothing good to say about it.
Leisure Family_with_children
8/10
Excellent
06 Aug 2024
Luke

Worth the money.

Staff was super friendly and property was clean. Sofa was stained and worn but overall room was nice. The bed and bedding was clean and comfortable. The breakfast was typical of most hotels but fresh and delicious. Will he staying again in the future.
Partner
8/10
Excellent
21 Jun 2024
Jay

Good place

Good value for the price. I will stay there again soon.
Business
8/10
Excellent
18 Jun 2024
Michael
.
Family
10/10
Exceptional
27 May 2024
Mary
The employees were super nice and friendly!
Leisure
2/10
Poor
25 May 2024
Verified traveler

Refused refund due to family emergency

I was scheduked to stay fir my son tournament at Pickwick, unfortunately my daughter had to go into the hospital here in Fl so we could not make it. Hotels.com would have refunded my night, but Quality Inn would not authorize it. I chose to jeeo the reservation since it was already paid for instead of cancelling so Quality Inn could rent it out again and make 2x the money or more as it was in demand due to 400 college kids in the tournament, plus thier families.
I spend thousands a year in travel. I will never use Quality Inn again.
Friends_and_family Family
2/10
Poor
23 Mar 2024
Verified traveler

Absolutely awful

The Quality Inn Florence/Muscle Shoals was probably the second worst hotel I've ever stayed in, losing the absolute worst to the meth-infused place with the busted door I once found myself in. Where to start? Perhaps with the front desk staff, who were all very nice and did their best to address concerns. There were just too many to address. First, the place is dingy, outdated and filthy. There are stains on the carpets and sticky uncleaned spills on the linoleum floors. It is incredibly unkempt. When I went to let myself into the first room I stayed in, Room 123, there was a pair of unknown shoes in the corner by the door, the sofa sagged and had hideous scary stains, black on the seats and white and crusty on the arm. The desk chair had large pieces of the plastic covering worn away, exposing bare foam. The bathroom door had a big spill of something dark dried on it. There was grime on the floor of the bathroom and someone's hair in the sink, which was cracked. It was ghastly. It was also very loud, with people hanging out in the hallway (which smelled of marijuana) and in the parking lot outside of my room. Had I not been exhausted I would have asked to be moved, but I waited until the next day, when the nice front desk lady moved me to the second floor, Room 201. It was somewhat cleaner, but the recliner was again stained, the bathroom light flickered, the faucet dripped all night and the bed was very uncomfortable. The breakfast was inedible.
Friends_and_family Family
2/10
Poor
07 Jan 2024
Shannon
The hallways smelled like cigarette smoke, bleached carpet instead of cleaned carpet, there were cheetos, a beer bottle, crumbs, and several coffee stirrers under the bed dust ruffle when we checked in, hair in the beds, stained bedspreads, sticky bathroom floor, unidentified substances on the walls, gross carpet, paper stuffed in the door peephole, etc. Just super gross. The person working the front desk when we checked in was super nice, but we still checked out early because the hotel was disgusting.
Leisure Family
2/10
Poor
09 Dec 2023
Yolanda.
There was roaches in the room. The hotel is old and in severe need of an update.
Business
2/10
Poor
05 Dec 2023
Sarah

ABSOLUTELY Disgusting

This hotel is ABSOLUTELY disgusting! I would give it ZERO stars. The room smelled like mold, the a/c air smelled like mold when it was on and could not use the a/c, there was mold ALL in the bathroom along the ceiling and baseboards- it is honestly a health hazard. There were no other rooms available. The decor and furniture was so old and the walls had joint compound plaster that had not been fixed and repaired. We went to breakfast at 7 am and the floors were sticky and disgusting as well. Our shoes stuck to the floor. The cabinets in the eating area were falling off the hinges. There were bleach stains all over the hallway carpets leading from the main lobby to our room on the 1st floor. We should have been given a refund.
Friends_and_family Family
6/10
Pleasant
03 Dec 2023
Virginia

Decent but rundown and not clean

The hotel was okay, but the walls were nasty. The sheets were stained and overall, it didn’t feel clean. The carpets were bleached out and there was a residual skunk smell in the hallways.
Business
2/10
Poor
26 Nov 2023
Loren
The front staff desk are wonderful.

The building and rooms are filthy. There was mold in the bathroom. The floor boards are caked with grime. We don’t feel like we could shower. The headboards were wiped down with dirty rags. The door stopper was falling out of the wall and exposing far too many nails. There was trash in the room when we arrived. The hallways were filled with cigarette smoke. The breakfast was served from a warm fridge and a steam plate that warming. We took pictures and put them on Google reviews for the hotel.
Leisure Family_with_children
6/10
Pleasant
15 Nov 2023
John
Property due for rehab
6/10
Pleasant
04 Nov 2023
Steve
the bed was very comfortable
Business_and_leisure Self
6/10
Pleasant
30 Oct 2023
Samantha
There were roaches in my room.
Business Self
4/10
Poor
26 Oct 2023
Steven
Didn't like the over-all experience. We had to be moved to another roon because the bathroom flooresence light was \"flickering\" badly. The carpet in the hallway is badly worn. The maintenance has been neglected. The dack door was filthy and needs new paint. Don't know for sure but the bathroom baseboard looks like possible mold. The curtains had holes in them. I didn't see any security cameras. The breakfast they offered was ok but not great. The staff helped me when they could. They don't have a full time maintenance personnel. I would recommend finding another option before staying here.
8/10
Excellent
24 Oct 2023
LaShaundra
Good and convenient location for the conference that I attended.
Business
2/10
Poor
13 Oct 2023
Joyce
The lounge area was filthy. The room was overwhelmingly taken over by a nasty odor. Carpets were torn and place was unkept.
Leisure Friends
2/10
Poor
02 Oct 2023
Nancy

Awfull

When we arrived we were given keys to an occupied room which smoke hit us in the face when we opened the door.
A woman had a cigarette in her mouth in the lobby. We asked for a refund and they told us to contact you for the refund. Please advice me about getting the refund please
Friends_and_family Family
8/10
Excellent
22 Sep 2023
Jerry
I enjoyed my stay. The hotel is pet-friendly, and the staff were accommodating.
Business Self
8/10
Excellent
18 Sep 2023
John

Quality inn review September 23

A decent place to stay in Florence without an outrageous price in a very good area. I’ve stayed here multiple times.
Partner
4/10
Poor
03 Sep 2023
Michelle
Bathroom was dirty, shower curtain had mold, floor was not vacuumed.
Leisure Family
6/10
Pleasant
26 Aug 2023
Tabatha
Staff was very nice. Room needed vacuuming and bathroom needed swept and the toilet wasn’t clean on the outside of the seat. The rest of the room was okay though.
Leisure Self
2/10
Poor
25 Aug 2023
Joe
This property should be closed. The bathroom was dirty with hair and a leaking tub. The lamp shade and room had dirt stains on them and the furniture had damage along with bad smell. Do not book this place they were nice enough to not give me a hassle on getting my money back
Leisure Family
8/10
Excellent
14 Aug 2023
Joshue
Everything was good
Leisure Partner
4/10
Poor
01 Aug 2023
Brandon

I won’t be back.

My door didn’t latch shut. That alone is enough to give this hotel a terrible rating. When I told the front desk at checkout, he said “he said I know. People don’t like that.” “I’ll tell the maintenance guy to look at it again.” Also the noise on the first floor is unacceptable! I was awoken at 2 or 3 am to a loud BANG.
Friends_and_family Friends
8/10
Excellent
29 Jun 2023
Karen

Would let me upload a picture.

This is the dirtiest hotel I've stayed at. Entire hotel needs a deep cleaning.
Friends_and_family Family
2/10
Poor
19 Jun 2023
Tina

Find somewhere else to stay

Hotel is rundown. Front desk woman acted like it was a chore to speak up and clearly. It was late, we were hot, tired, and dirty from the ball field all day. All we wanted was a clean place to lay our head and a hot shower. Our impressions: paint peeling, furniture worn and stained, lobby smells strongly of chemicals, walking down hall in this NON-SMOKING hotel the stench of cigarette smoke was so strong it made our eyes water. Once we got to the room it took a bit to get in because the card reader was malfunctioning, got in the room and first thing, we noticed was the door stop completely ripped out of the wall, then the bed looked like someone had just crawled out of it and there was blood on the cover piece at the foot of the bed. I glanced in the bathroom which looked ok but the bed was where it ended. We rolled our cart of belongings right back to the lobby and asked for a refund. Since we paid cash (note to self: don’t do that again) they couldn’t access the safe to return our money and asked that we return the next day for our refund. Since we had to be back the next day that wasn’t too much of a deal but if that wasn’t going to be the case I would have been more upset about it. We then had to drive almost 2 hours back home for the night because there were no rooms available within an hour. Then we had to turn around the next morning and go back. Overall frustrating and disturbing experience.
Friends_and_family Family
6/10
Pleasant
12 Jun 2023
Sean
I would say the hotel was okay/decent. It definitely could use some updating in the rooms. The lobby and breakfast area seemed to be updated but the rooms were not. It was a comfortable place to lay my head for the evening.
Friends_and_family Family
4/10
Poor
11 Jun 2023
Ashley
Dirty, in need of repairs. Outlets too loose to hold plugs. Damp. Smelled of marijuana smoke.
Leisure Family
4/10
Poor
10 Jun 2023
Verified traveler

Never again

My keys would stop working I stayed for 5 nights and twice a day I would have to go down to get my keys redone for the room, and a few of the desk people would have an attitude with me over it and the person in the room next to me and my kids where very disrespectful and would have their door and wide open when having sex and would yell at my kids for laughing or crying and there were a lot of people outside smoking weed in the lobby, elevator and second floor with rink of it was like that the first 3 days
Friends_and_family Family
6/10
Pleasant
28 May 2023
John
The hotel just looks like it needs to be upgraded or at least a coat of paint.

The staff where helpful but did not seem to be “into” their job.
4/10
Poor
21 May 2023
Miriam
Check In staff was very rude upon arrival.
Hallways have a sour smell.
Room was clean but outdated.
Will not stay here again.
Leisure Family
2/10
Poor
13 May 2023
Chongsuk
The sheets had reddish brown stains on them, and there were handprints all over the headboard. The tv was hanging crooked on the wall.
Leisure Family
2/10
Poor
25 Apr 2023
Donald
This hotel was the dirtiest place i have ever stayed in.
Business_and_leisure Family
2/10
Poor
17 Apr 2023
Donald
This is an example of owners taking in money and not reinvesting it back into their property to keep it clean and properly maintained. Even the elevator is way past its inspection. This hotel was the worst hotel I ever stayed in. Very dirty and run down. Poor ownership thats for sure.
Business_and_leisure Family
2/10
Poor
16 Apr 2023
Kaden
Staff was rude and unconcerned with our needs. They blew off talking about my keycard not working so they could finish their phone call to a friend. The room was mediocre at best. You can hear everything from the hall. The hallway carpet is squishy, outdated and nasty looking. 1/10 worst experience I’ve ever had at a hotel and will be sure never to stay here again.
Business Partner
10/10
Exceptional
07 Apr 2023
Travis
Staff and facilities were amazing. Highly recommend
Business_and_leisure Friends
4/10
Poor
07 Apr 2023
John
The area around the hotel has lots of restaurants and retail stores.

I was issued a key to the room and when I walked in, there were bags and luggages belonging to someone else in the room. I took them to the front door and receptionist said she would take care of them. I walked back in my room and in the bathroom were used bar of soap and a wet wash cloth in the tub area. I had to leave the room for an offsite meeting. When I came back later in the evening, the key to the door of my room would not work. I had to walk back and forth from my room to the front desk 3 times because they would reset the key but it did not work. When I finally got to enter my room, I have noticed that the beddings have been sat on and ruffled. Seemed to me that the owner of the bags/luggages that were in my room came back looking for them and took the liberty to sit on the bed. When I took the bags/luggages to the front desk earlier in the day, the receptionist told me that they have made a mistake to give my room to another guest but that they have moved the guest to another room. Evidently, the key that they issued to the other guest still worked to get into my room. About the cleanliness of the carpet in my room - I had to wear my shoes the whole time in the room because the carpet left black dirt stains on my soles just by walking on the carpet for a minute. I wiki never rent a room from this hotel. There is Holiday Inn just next door from this hotel.
Business Self
2/10
Poor
31 Mar 2023
Joel
Shower did not work and my credit card has been billed wrong for the rooms.
Business Friends
4/10
Poor
28 Mar 2023
Verified traveler
The room was not the cleanest from the walls and the bathroom and the staff was not briefed on how to handle a tornado and what the guests are supposed to do.
Partner
6/10
Pleasant
24 Mar 2023
Roger
Needs maintenance and breakfast is cold and bland
Business Self
8/10
Excellent
12 Mar 2023
Roger
It was quiet and clean.
They forgot clean towels and to make bed one day. Breakfast eggs and biscuits were cold to like warm. Sausage was hot and good.
Business Partner
6/10
Pleasant
22 Feb 2023
kelly
Blood stains on sheets. Dirt caked on the floor in the bathroom. Outlets don't work. Construction workers staying on the property (they were “cat calling” at me as I walked by) and there is no parking because their construction vehicles are oversized so they are double parked. They parked up front so guests not on the payroll had to park far away. Don’t let the discounted price lure you in- DO NOT BOOK HERE! It’s absolutely terrible. It’s a real Quality Dump!
Leisure Family
4/10
Poor
14 Feb 2023
Anthony
Rooms have gotten worse in the last year. Mold smell in room from a/c unit. Doors falling off hinges etc.
Friends_and_family Friends
10/10
Exceptional
13 Feb 2023
Travis
Everything was perfect.. only complaint had was that after checking in i noticed that there were small blood stains on the top blanket on the bed. Other then that 10/10
Business_and_leisure Friends
10/10
Exceptional
11 Feb 2023
Patrick
Very clean
Business Self
6/10
Pleasant
05 Dec 2022
Gary
Property could use routine maintenance and cleaning.
Business_and_leisure Family
2/10
Poor
13 Nov 2022
URSULA
We booked two rooms. When we go there to pay they said we had only booked one room. The next day after we left we were charged for a night stay on the card we used to hold room on. When we called to ask why the said because we did not show up. But we did and paided cash when we go there. And we have yet to receive the money back that was charged to our card.
Business
10/10
Exceptional
30 Oct 2022
Dennis
The price
Business_and_leisure Self
2/10
Poor
25 Oct 2022
Adrienne
This place was filthy. There was mold in the bathroom and the shower curtain was gross. The doors slammed, coffee wasn’t good but the staff was nice.
Business_and_leisure Pet
10/10
Exceptional
23 Oct 2022
Robert
Everything was fine and we had a good time.
Business_and_leisure Family
10/10
Exceptional
18 Oct 2022
Kaitlyn
I like it
Leisure Partner
4/10
Poor
10 Oct 2022
Renea
The service I received was okay. Overall, I would not stay here again. While the room was clean, the TV didn't work, the blow-dryer did not work, & the coke machines didn't work. The hotel worked for my needs, but as I said. I will not stay here again.
Friends_and_family Friends
4/10
Poor
03 Oct 2022
John
The property as a whole needs some updating. Our room was adequate but there are large stains on the carpets, the bathrooms are tired looking. The faucet in the shower didn't work properly. I wouldn't stay at this property again.
Leisure Partner
8/10
Excellent
28 Sep 2022
Jimmy

Good services

It was ok..
Partner
8/10
Excellent
19 Sep 2022
Verified traveler

I would stay again

Good, quiet, clean hotel
Partner
10/10
Exceptional
22 Aug 2022
Peter

Short stay

It was only a few hours stay. I needed a place to rest before heading out on my trip. There are store shops and restaurants closely but no sidewalks so a vehicle is necessary or be extremely careful walking.
Self
2/10
Poor
17 Aug 2022
Joe

AWFUL PLACE

I checked in they swiped the credit card and handed me the key. After walking down, the hall I did not feel comfortable or safe. When i opened the room door it smelled and looked awful, so I went back to the front desk and explained I could not stay there, and they promised a credit on my card.....NEVER GOT IT
DONT STAY HERE
Partner
8/10
Excellent
08 Aug 2022
Shanishka
It was quiet.
Business_and_leisure Partner
6/10
Pleasant
17 Jul 2022
Laura
Bed and room was comfortable. Staff could have been friendlier.
Business_and_leisure Partner
10/10
Exceptional
16 Jul 2022
Verified traveler

NOT a Safe Place

I have never written a negative review on a hotel until now. Most unsettling stay ever. This property was very run-down, especially compared to the pictures online. Cigarette butts were scattered all around the outside and back entrance door had cracked glass and looked like it had never been painted. The worst part however was the people hanging out outside the front doors and smoking all day that did not appear to be paying customers. My husband overheard a front desk clerk telling a man that “just because you get to stay here at night doesn’t mean you get to hang around all day. You can’t be seen here during the day.” What does that mean??? Then I was awakened at four in the morning by loud yelling and giggling out in the hallway between two young ladies that I’m pretty sure were the house keepers talking in a foreign language. This went on for almost an hour like they were having a party or something. I just got a really bad vibe about what’s going on at this property. Extremely disappointed and I will NEVER stay there again.
Friends_and_family Family
4/10
Poor
14 Jul 2022
Douglas
Not very clean.
Friends_and_family Family
2/10
Poor
20 Jun 2022
Jeff
Probably the worst hotel room I have ever paid for. The room was dirty. Hair all over the bathroom. The AC sounded like a tractor trailer and the staff were not friendly.
Leisure
6/10
Pleasant
31 May 2022
Lauren
Our room was not clean. Mold was on the shower and on the toilets. A dog was walking around in the breakfast area while we were trying to eat.
Leisure Family_with_children
4/10
Poor
24 May 2022
Spencer
Nothing unique, pool was disgusting. Room was gross, I had a mold head of cauliflower in the fridge in my room. The WiFi was the worst Wi-Fi I’ve ever had anywhere. My phone as a hot spot worked better. There were bugs flying around on the room
Business Self
10/10
Exceptional
05 May 2022
Dennis
Very nice people
Business_and_leisure Self
8/10
Excellent
27 Apr 2022
Cris
Being put in a room with an adjoining door to next room where a noisy guest was staying.
Business_and_leisure Self
8/10
Excellent
08 Apr 2022
Thomas

Decent place for a quick stay

Decent enough place for a last minute booking. Room was clean and comfortable. Staff was friendly and attentive. Breakfast was a bit lame compared to other chains. Parking lot is in odd shape and getting here takes a bit more effort than you'd expect given the area.
Friends_and_family Family
2/10
Poor
28 Mar 2022
Tom
The TV cable connections were disconnected, The remote control sensor was not visible to the controller, The drawers to the chest of drawers would not stay closed. Controls to the HVAC were not broke, Very noisy, parking is along the side of the rooms so workmen staying there were making noise late into the night, No security to patrol and control the noise. Carpeting in halls were similar to the floors in a movie theater.
Leisure Self
4/10
Poor
27 Mar 2022
Bethany
Everything was outdated, dirty,/stained, ripped or dented/scratched up.
Leisure Family
6/10
Pleasant
07 Feb 2022
Verified traveler
Needs a good cleaning all around.
Business
2/10
Poor
12 Dec 2021
Dalton U.

HAD TO LEAVE

Thugs and dogs running up and down hall all night playing loud music. Had find hotel room across road I WANT MY MONEY BACK
2/10
Poor
29 Nov 2021
donna susan
This hotel was supposed to be 100% smoke free! We book d a 4 night stay. The first night we smelled some smoke but it was somewhat tolerable. The second night the smoke was so bad, along with marijuana smell that it permeated the halls. It was horrible. Couldn’t breathe. it was so bad we checked out the following morning. They were very accommodating upon checkout. The halls were all sprayed as well as rooms. They were trying. But I also have to add that we saw 5 roaches!! This was a really bad experience. I will also add that there were people passed out on the couch in the lobby for several hours.
Friends_and_family Family
8/10
Excellent
29 Nov 2021
David
Everything was good.
Leisure Self
10/10
Exceptional
22 Nov 2021
Robert
Hotel always nice . Breakfast not much there
Partner
4/10
Poor
17 Oct 2021
Bryan
The rooms and lobby were not as nice as shown in the pictures.
Leisure Family
6/10
Pleasant
09 Oct 2021
Justin
Amending the verbiage of the description to state NO breakfast is needed. I specifically chose this hotel because of the \"free breakfast\". I would've went elsewhere had I known. Offering a hot breakfast has nothing to do with COVID, it's about your company saving money. Other companies have been offering waffles, eggs, cereal, juice, toast, bagel etc for quite awhile without any issues. Please rethink this choice.
Leisure Pet
4/10
Poor
05 Oct 2021
Bryan
Trash in parking lot lots of smokers smoking by front door
Leisure Partner
4/10
Poor
30 Sep 2021
Verified traveler

This Hotel is Now Cleaner Because I Stayed There

The hotel is now cleaner because I stayed there. So disappointing how little they cared about the cleanliness. Thick dust & gross stains everywhere, especially on sheets. Grimy, damp, smelly.
Friends_and_family Family
2/10
Poor
27 Sep 2021
Curt
The hotel was a dump. Was dirty and smelled.
Friends_and_family Family
10/10
Exceptional
25 Sep 2021
Angela
It was nice and quiet and convenient to everything in town. It was very clean!
Leisure Family
4/10
Poor
24 Sep 2021
Jenny

Yucky

Staff was friendly but not helpful. Room had a mildew odor, lumpy mattress, and was not very clean. Breakfast offered was poorly supplied.
Friends_and_family Family
2/10
Poor
21 Sep 2021
Ashley
Nothing.
Leisure Family
8/10
Excellent
13 Sep 2021
Tabitha

Overall good hotel

Room was nicely decorated. Clean carpets and tile. Comfortable beds. Good air conditioning. A little too noisy in hallway, could hear every door slam. Had some loose baseboard under the vanity. The dresser drawers would not stay closed. The refrigerator temp was not cold. One of our towels has a black (looked like grease) stain on it.
Friends_and_family Friends
10/10
Exceptional
19 Aug 2021
Verified traveler
It’s a nice hotel
Leisure

Location & surroundings

Quality Inn Florence Muscle Shoals
150 Etta Gray Drive, Florence, United States

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Quality Inn Florence Muscle Shoals

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