Name: Hotel Pedra Santa
Address: Località Pulicinu, Baja Sardinia - Arzachena, 07021, IT

2/10

Poor

04 Aug 2026

cindy

As someone who has travelled to over 41 countries and stayed everywhere from some of the world’s finest luxury hotels, including Four Seasons, to simple three-star properties, I can confidently say that a hotel’s star rating is never what defines a great stay it’s the service. Unfortunately, my experience at Santa Pedra was one of the worst I’ve had.
From the moment I arrived, I was disappointed. The property has stairs throughout, yet there was no offer of assistance with luggage, despite this being a basic level of hospitality that many hotels provide.
The rooms are incredibly poorly soundproofed. Every morning I was woken by noise from surrounding rooms, and on arrival I was greeted by loud drilling and construction work taking place on the property. I had not been informed prior to my stay that these works were occurring. I was initially told it would only be for one day, however the same loud banging and disruption continued each morning. The staff carrying out the work were also extremely loud and showed little consideration for guests trying to enjoy their stay.
The service throughout my stay was equally disappointing. Staff were dismissive when asked simple questions, and despite requesting an iron on four separate occasions, it was never delivered to my room.
Sadly, this stay fell well below expectations. I will not be returning,I will be sharing my bad experience at Santa Pedra to my audience of more than 120,000 followers across Instagram and TikTok @regardingcindy

8/10

Excellent

01 Aug 2026

Fatima

Overall, we had a lovely stay at Pedra Santa. Its biggest advantage is definitely the location—it’s excellent and makes it easy to explore Costa Smeralda. Sardinia is absolutely stunning, and with gorgeous weather every day, it was hard not to enjoy ourselves.

The hotel restaurant is very good, with delicious food and an amazing sunset view that made dinner feel extra special. The staff was friendly and welcoming throughout our stay.

There were, however, a few areas that could be improved. On the evening we were getting ready to go to Phi Beach, we asked for an iron. Surprisingly, the staff couldn’t find one anywhere on the property. At first, I was told they only had one, then another staff member said they had several, but they were all “missing.” It was frustrating, especially when trying to get ready for dinner.

I also sent two emails before our arrival with a simple request, but never received a reply. In those emails, I mentioned that I’m a travel content creator and kindly asked if it would be possible to have a room with some sort of view, as I planned to feature the hotel on my social media. Unfortunately, we were assigned a room overlooking nothing but bushes.

That said, these issues didn’t have a major impact on our overall trip. Sardinia is an incredible destination, the hotel’s location is fantastic, and we still had a wonderful vacation. With a little more attention to guest communication and consistency in service, this hotel could easily provide an even be

2/10

Poor

19 Jul 2026

Enver

We left our towels on the floor before leaving the room in the morning, expecting them to be changed. However, when we returned in the evening, all the dirty towels had been hung back up on the racks as if they were clean. Unfortunately, we only realized they were still dirty after we had already used them to shower.
When we went to the lobby to address this with the tall woman at the reception, she responded aggressively, stating, \"It's not like you wash your towels every day at home.\" When we asked if this was how they treat their guests, she replied, \"I don't care what you do, it’s none of my business.\"
Aside from the terrible service, the rooms were extremely small—there was not even enough space to open a second suitcase—and there was no view. The breakfast was mediocre and nothing special. Overall, the hotel offers very poor value for money, but the unprofessional and rude behavior of the receptionist was particularly upsetting and unacceptable.

Partner

2/10

Poor

15 Jul 2026

Shamiana

The staff and services lack effective communication with deaf individuals. The breakfast options are quite repetitive.

Partner

8/10

Excellent

25 Sep 2025

Lynne

Hotel is in a beautiful area, great view from the restaurant and our balcony. The breakfast was also very good. Food and service at the restaurant could definitely be better. Hotel needs a little love but overall very clean and upcoming.

Partner

2/10

Poor

21 Sep 2025

Ergun

The bed was terribly uncomfortable. I would not recommend that place to anyone

4/10

Poor

17 Sep 2025

Anne Marie

Sadly this property is not a 4 star. It’s a solid 3 but no more. Smallest rooms imaginable. No in room amenities ie: soap, conditioner, coffee machine etc. All basic as you would typically find in a 3 star hotel. Very basic breakfast buffet. Tables not cleaned and cleared in a timely manner. Again, 3 star quality. Front desk said they would make a dinner reservation then the girl went home and never made it, even though she continued to say consider it confirmed! Power went out for 2 full days and we had trouble finding our room. Also very dangerous as there were many steps in this corridor. No forthcoming information from hotel about this power outage. Restaurant which apparently is not owned by the hotel was outrageously priced. Charged 5 star hotel prices but again only a solid 3. It is in a remote location which we knew when booking. Views were spectacular and this was the only 4 star benefit.

Leisure Partner

2/10

Poor

09 Aug 2025

Bruna

disappointing

The only good thing about Hotel Pedra Santa is the location — it’s truly beautiful and convenient. Unfortunately, everything else was disappointing. At night, the shower had no hot water, and when we asked for help, the reception was unhelpful and dismissive. Breakfast was below average with very limited options. The rooms are old, tired, and in desperate need of renovation. Overall, the setting does not make up for the lack of comfort and service.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2025

Alessandra

What a beautiful hotel! 10/10

Leisure

6/10

Pleasant

09 Jun 2025

Dan

It has a lot of potential, but staff has no hospitality training. The rooms are hard to find because they are situated on different levels . We were there for three nights and we still got lost going to our room. It could use a remodel snd a face lift. Great views.

Leisure Partner

10/10

Exceptional

12 Sep 2024

jose

Great for exploring the area

Friends_and_family Family

10/10

Exceptional

06 Sep 2024

Jennifer

My fiancé and I stayed here this past Summer and we loved it. The staff was friendly and the room was clean. The views from the hotel restaurant and bar were amazing! Plenty of parking too.

Leisure Partner

8/10

Excellent

03 Sep 2024

Enercida

The property itself is located in a beautiful lush area and has a nice pool and restaurant but it’s too remote. You need a car to get to other towns and beaches. You need to arrange to take a shuttle to get to the hotel beachfront. It’s not walkable.

2/10

Poor

20 Aug 2024

Florencia

First of all, if you are looking for a fun time don’t come here. it’s too quiet. We went to Phi beach and spent a lot of money on a ticket. The front desk asked us if we want a transfer going which was cool. But they said after midnight it’s not possible for a transfer so we have to call a taxi. Didn’t think anything of it’s We spent an hour calling taxis and Ubers, asking other taxis, and no one was available to drive us home. We had to walk home 2 hours in heels. No cars would stop for us to give us a ride home. The only taxi company available who kept answering the phone refused to drive us to this hotel because they have bad business with this hotel. I begged them to even drop us off at the bottom of the hill after an hour and half of walking (which would have only been an 8 min car ride) and they wouldn’t. They gave us another taxi number and no one answered. It was dark and rocky, my friend tripped and scrapped her legs and hands were bleeding. After spending time waving down every and any car like a hitch hiker, two lovely young Italians finally turned around to help us. By that time they gave us a ride, we only had the hill up to the hotel. We wanted to do an excursion or beach, but we barely slept and our feet were throbbing. My friend looked like Jesus Christ with bleeding hands, feet, and knees. When we got back to the room, there was a huge bug, about 2” long staring at us from the bed.

Leisure Friends

10/10

Exceptional

10 Jul 2024

kelly

Clean and classic accommodation close to everything you went to visit.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2024

massimo

Still working in process, nice location, very nice people.

Leisure Family

8/10

Excellent

08 Jun 2024

massimo

Still working in process, nice place, convenient, very nice people.

Leisure

8/10

Excellent

18 Sep 2023

Nabeel

Nice Stay

Location is amazing, friendly faces and staff especially the reception Manager (MARGO) very helpful with a smiling face directed us to many nice restaurants and beaches.

cleaning for rooms should be made better.

friendly staff, good breakfast

Partner

8/10

Excellent

13 Jul 2026

Caroli

Vista bellissima

Partner

10/10

Exceptional

03 Jul 2026

André Thiago

Lugar muito bonito e agradável!

10/10

Exceptional

25 Jun 2026

Federico

Una delle strutture migliori di baja sardinia colazione incredibile panorama mozzafiato. Personale gentilissimo e pronto a soddisfare ogni tua richiesta . Camere vista golfo da lasciare senza fiato

Friends

6/10

Pleasant

13 Sep 2025

Alessandro

Potrebbe essere molto meglio

Struttura con grande potenziale ma leggermente datata nelle finiture. Vista dal balcone del bosco, abbassando gli occhi spazzatura abbandonata. La vista dal bar è stupenda il rapporto qualità prezzo del ristorante non sufficiente. Più un 3 che 4 stelle.

Friends_and_family Family

8/10

Excellent

09 Sep 2025

SYLVIA

Quarto com tamanho bom, limpo, wi-fi funciona normal, tem hora que cai. No meu quarto,a agua quente só chegava depois das 8h. Os funcionários são gentilíssimos.

Friends_and_family Friends

10/10

Exceptional

27 Aug 2025

patrick

très bon hôtel et très accueillant

Très bon hôtel avec une excellente vue sur le golf. Hôtel très bien situé avec du personnel à l'écoute des demandes (mêmes imprévues). Diner et petit déjeuné excellent.

Partner

8/10

Excellent

15 Aug 2025

Jørgen

Helt greit hotell, ser det er under utvikling på nytt

Partner

10/10

Exceptional

01 Aug 2025

Giuseppina

Struttura ottima, personale cordiale e sempre disponibile. Camere comode panorama stupendo

10/10

Exceptional

01 Aug 2025

Eleonora

Ottima struttura bellissimo soggiorno

Leisure Partner

6/10

Pleasant

27 Jul 2025

Una

Dejligt hotel plads til forbedringer

Dejligt hotel, god location med flot udsigt. Morgenmaden var ikke særlig god. Værelse kunne trænge til et update

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Verified traveler

Underbar utsikt och bra restaurang! Nära många stränder med bil. Rummen luktade väldigt mycket kemiskt medel men rent!

Partner

8/10

Excellent

12 Jul 2025

Sebastien

Semaine à Santa Pedra

Des installations à améliorer qui ne sont pas forcément au niveau d’un 4 étoiles mais une équipe vraiment adorable et très accueillante à tous les niveaux: à l’accueil, au bar, au petit dej (très sympa d’ailleurs)
La chambre 4 personnes n’est pas top pour les enfants car les lits superposés ne sont pas très confortables.
Lieu agréable avec vue imprenable sur la côte

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Jean marie

Une belle expérience

Accueil tres bon a l'enregistrement et au départ. La chambre est typique plutot grande ainsi que la salle de bain .Petit bémol pour la literie. Menage excellent. Une vie incroyable sur la baie.petit déjeuner tres varié et bien garni il manque une machine à café pour eviter la queue.

Partner

10/10

Exceptional

17 Oct 2024

Stefania

Ottima esperienza, Grazie

Leisure Friends

10/10

Exceptional

08 Sep 2024

Carmine

Personale molto cortese e gentile

Leisure Partner

6/10

Pleasant

07 Sep 2024

Silvio

Hotel 3 stelle , posizione con piacevole vista , struttura datata e poco curata , insonorizzazione camere carente ,quasi tutto il personale poco preparato , anche se molto disponibile .
Qualità colazione bassa per essere 4 stelle . Spiaggia con lettini , ma non tanto bella e senza servizio bar , a parte un ristorante adiacente molto caro .

Partner

8/10

Excellent

05 Sep 2024

joan

Bè, tant sols que està una mica apartat.

Leisure Family

10/10

Exceptional

03 Sep 2024

Julia

Super friendly personnel, we really enjoyed our stay. The view of the terrasse/ bar is amazing. The location is a bit isolated from the villages or cities, having a car or scooter would be good, otherwise the hotel does have a shuttle with a very friendly driver available. Can definitely recommend!

Leisure Partner

10/10

Exceptional

12 Aug 2024

Scarleth

Excelent

Leisure Friends

10/10

Exceptional

21 Jul 2024

Boris

Hotel con unas vistas impresionantes

Leisure Friends

8/10

Excellent

08 Jul 2024

Danilo

Posizione della struttura un pó isolata, ma comoda in quanto vicina a molte zone turistiche (circa 10min. auto).
Letto molto comodo, colazione super e ristorante consigliato.
Nota negativa, non è possibile usufruire del servizio spiaggia in quanto manca il bagnino.

Leisure Partner

6/10

Pleasant

07 Jul 2024

Verified traveler

Ok ma si può fare meglio

Posizione eccellente vicino a tutti i punti di interesse. Hotel dalle grosse potenzialità non sfruttate, camera in generale old style soprattutto il bagno, da menzionare invece terrazza e piscina adeguate ad un quattro stelle.
Colazione inclusa nel prezzo, non male, ma alle 10 non c’è quasi più nulla, e non la riforniscono (è prevista fino alle 10.30).

Partner

6/10

Pleasant

06 Jul 2024

KARINE

Hôtel bien situé mais bruyant et plein d’étages

Hotel avec de grand espace un peu vide beaucoup d’escaliers avec un ascenseur ne fonctionnant pas (très pénible pour personne à mobilité réduite).
Jolie terrasse avec un restaurant avec une belle vue!
Petite piscine agréable mais ensemble de bâtiment très bruyant sans aucune isolation phonique entre les chambres
Le petit déjeuner est très limité avec pas beaucoup de choix et pas assez de tables pour le nombre de chambres alors que beaucoup d’espaces attenant sont vides

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Marlies

Wir waren zu zweit, zwei Freundinnen, hier im Juni 2024. Das Wetter war herrlich, tolle Sonnenuntergänge, fantastische Aussicht etwas oberhalb der Bucht. Besonders beim Frühstück, welches als reichhaltiges Büffet angeboten wurde. Auf Wunsch wurde getoastet und andere kl.Extras gebracht. Das Personal war sehr hilfsbereit und zugewandt.Die Zimmer waren nach vorne zur Bucht oder hinten in den Garten gerichtet, mit schöner Regendusche und Balkon ausgestattet. Gepflegte Vegetation rundherum und eine Hotelhalle mit Bar und Poolbillard. Der Swimmingpool war herrlich erfrischend und Liegen und Handtücher warteten jeden Morgen in ausreichender Zahl auf uns. Inkl.Poolservice natürlich. Wir haben uns sehr wohlgefühlt, da wir auch mit dem Mietwagen die Umgebung erkunden konnten. Parkplätze vorhanden, alles über Treppen verbunden. Das Restaurant hatte eine kl.Karte, die wir allerdings nur 1x genutzt haben, da wir in der Umgebung die tollen Beach-Lounges und Restaurants erkundet haben.Pinsa war lecker.

Leisure

10/10

Exceptional

22 Feb 2024

Diego

Perfect structure near the best place as phi beach and ritual club

Amazing sea view restaurant!!

10/10

Exceptional

22 Feb 2024

Lorenzo

Posizione ottima, vicinissima alle più belle spiagge ed ai principali locali della Costa Smeralda.
Struttura molto carina, dotata di parcheggio gratuito. Staff giovane ed accogliente.
Magnifica la vista del mare dalla terrazza.

Business_and_leisure Self

10/10

Exceptional

21 Feb 2024

silvia

Staff molto gentile! Ho ricevuto upgrade in una camera vista mare dalla quale ho potuto ammirare uno splendido tramonto. Ottimo anche il bar ristorante con vista panoramica! Posizione molto comoda.
Consigliatisismo!

Leisure

10/10

Exceptional

20 Feb 2024

giuseppe

Posizione eccellente e personale giovane e molto attento ai clienti. Camera spaziosa e pulita. Vista strepitosa. Ottimo inizio. Consigliatissimo

Business_and_leisure Partner

2/10

Poor

16 Sep 2023

theresa

Extremely Dirty and unfriendly stuff. Old furniture. Bad breakfast. The barkeepers wäre partying all Night and it was very loud.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2023

daniele

sta nascendo una nuova realtà

lo staff che ti accoglie con il sorriso e sempre pronto a servirti compensa gli aspetti negativi della struttura che ho indicato già al gentilissimo proprietario. Le ragazze della colazione sempre pronte a soddisfare gli ospiti. Da rivedere le stanze vicine alla sala pranzo. Rumorose per l'inevitabile allegria degli ospiti che passano il tempo a bere, mangiare e giocare a biliardo nel meraviglioso salone accanto al bar nelle ore serali. I presupposti per il nostro ritorno nella struttura ci sono tutti.

Partner

10/10

Exceptional

17 Jul 2023

Paul

Very good hotel ! Welcoming staff, the rooms are large and very pleasant. The breakfast is really great. It is a really good hotel !

Leisure Partner

4/10

Poor

13 Jul 2023

elisabetta

Non è una struttura da 4 stelle. Le camere sono vecchie, rovinate e poco rifinite. La colazione è stata abbastanza scadente.