Name: The Langstone Quays
Address: Northney Road, Hayling Island, PO11 0NQ, GB

10/10

Exceptional

02 Aug 2026

Paul

This Hotel was truly lovely 🥰 great friendly staff food was great too yes definitely will be coming back as we also stayed another night brilliant . Rooms are great too anything you needed staff would help and get . Parking is free which is a bonus in every way 5 ⭐ this is a 👍👍😊.

8/10

Excellent

02 Aug 2026

Robert

A good hotel, value for money and a great location

10/10

Exceptional

02 Aug 2026

Dennis

Nothing unique apart from sea view in restaurant

8/10

Excellent

01 Aug 2026

alan

We had a great stay at this hotel whist visiting my son . Room was spacious and clean , facilities were good . Pool sauna steam etc were a great touch . Easy parking and fabulous breakfast. Helpful staff .

8/10

Excellent

01 Aug 2026

V J

Mould on the old net curtains let it down. Gym and pool closing at 8 for us was sad as we got in later and as we were leaving early we missed out on the free breakfast but the lovely early morning lady gave us free croissants so that was something thank you.

10/10

Exceptional

31 Jul 2026

Augustina

We loved the location, the views, quality of the food and staff’s hospitality.

6/10

Pleasant

31 Jul 2026

Helen

Pillows were as thin as an envelope and there was no plug in the bathroom. I went to reception who gave me a plug but, it did not fit as the fixing was broken!

6/10

Pleasant

30 Jul 2026

Katie

Room was ok but hadn’t been cleaned that well. Evidence of someone else’s hair in the bathroom and the carpet. The bed was ok but the pillow was awful, very lumpy and uncomfortable.
The food wasn’t the best but was ok for a one night stay. I think we would have struggled if we’d done another night.
Location is good and the pool was great but the hot tub wasn’t hot and overall it wasn’t as clean as I’d expected.

8/10

Excellent

30 Jul 2026

Hayley

Room was clean, fan was already on ready when we arrived, staff were very helpful on the reception. Breakfast was easy to get and the wait wasn’t too long even thought we hadn’t booked and parking was easy and free.

10/10

Exceptional

30 Jul 2026

STEPHEN

Plenty of parking and good breakfast

6/10

Pleasant

29 Jul 2026

david

Our sur stay wasn't overall bad but it wasn't the best, we initially had server bottle flies in the room and dead flies on the window seal 0

4/10

Poor

28 Jul 2026

Alicia

Lovely location but rooms needed a good clean.

8/10

Excellent

28 Jul 2026

Christopher

Breakfast was excellent standard fresh and hot. Staff were all very helpful and friendly.

6/10

Pleasant

26 Jul 2026

Ruth

The problems
1 having paid extra for room with a view of the harbour this was completely destroyed by the view if the adjacent flat roof broken tiles and multiple AC units.
2. No Ac unit in this room
Windows that effectively didn’t open ( 1/4 in only)
Late afternoon sun
And someone had left the heated towel rail on
Also a winter weight 10.5 tog quilt on the bed. No sheets
So obviously the room never cooled down. Having 3 noisy fans was just an indication if problems and were of minimal help

10/10

Exceptional

25 Jul 2026

Mahesh

Excellent overall condition

6/10

Pleasant

24 Jul 2026

Nick

Hotel very dated and could do with updating. Food and drink ok but very expensive.

4/10

Poor

24 Jul 2026

Petra

Hair in the bath,dirty window and mirror in the room,shower was not great,dirty carpet,stained bedding.

6/10

Pleasant

19 Jul 2026

Karen

This hotel has got so much potential it is scary. The staff, location and facilities are excellent. If there were a few tweaks made, for example, maintenance, because in fairness the place could need a lick of paint.
One thing you cannot take away are the views….

PLEASE GET AIR CON IN THE ROOMS!!!!

Partner

6/10

Pleasant

10 Jul 2026

Garry

Decor is tired, carpets have holes, room is dated, very hot, can’t turn off towel rails,room not cleaned, dirty glasses, old rubbish in draws.
Bar is expensive restaurant is basic food, dirty dog eared old menus….

Friends

2/10

Poor

08 Jul 2026

Deepak

Outdated

Self

6/10

Pleasant

08 Jul 2026

Joanna

Great location with a good views and plenty of parking. Good buffet breakfast with good variety of hot and cold options. Room ok although it had a strange damp smell. Plenty of hot water. Overall I think good value for south coast location.

Partner

10/10

Exceptional

07 Jul 2026

andrew

Great staff great location always enjoy staying here

Partner

8/10

Excellent

06 Jul 2026

Michelle

Stayed in room 46, was very comfy, nice bed and pillows, Dyson fan which was most appreciated. Room was quite noisy with the staff banging around with trolleys early doors but luckily we needed to be up. Breakfast was amazing, lots of choice and plentiful. Nice bar. Pool area needs a loo it of love and attention, cold jacuzzi and steam room wasn't steamy at all. But nice setting on the top of Hayling Island, lovely bar over the bridge too The Ship Inn, watched the F1 and world cup there, nice food. Would stay again

Partner

10/10

Exceptional

06 Jul 2026

Geoffrey

Excellent food and more than enough parking even with a fishing event on with cars coming and going. Room was of a good size and 2 chairs to sit on (often only one with other hotels) and what the room lacked in air-con was more than made up for with Dyson Airflow fans plus a pedestal fan

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Ian

Convenient as had a function to attend near by. Room and restaurant OK but rather tired! Some refurbishment required.

Partner

8/10

Excellent

05 Jul 2026

Julian

Place lacks refuse bins so difficult to dispose of rubbish other than in rooms. Taps/shower heads could do with refurb/limescale removal. Restaurant has improved a lot since last year.

Self

4/10

Poor

04 Jul 2026

Andrew

Just a bit tired as a hotel

Friends

4/10

Poor

01 Jul 2026

Cherry

Sadly the hotel did not meet our expectations. The first room we were allocated had mold round the windows and in the bathroom and it smelt funny. The staff were very good and gave us a new room but it still wasn't great. It is possible that we were just in the old part of the hotel - if so, avoid low number rooms. Breakfast was good and location nice.

Partner

8/10

Excellent

01 Jul 2026

Lisa

2 nights here with my 81 year old mum . Pleasant hotel. Looks a bit tired. Dome areas a bit tatty
Staff all very friendly and helpful . Especially breakfast ladies . We had a pleasant stay

Friends_and_family Family

2/10

Poor

01 Jul 2026

Lisa

Two night stay at the hotel and I’m grateful it wasn’t for longer.

The room was in poor condition. There were visible stains on the carpet and furniture, bedside lamps without bulbs, and the overall cleanliness was well below what you would expect. The towels and bathmat were dirty and soiled, and the shower curtain was filthy, which is completely unacceptable.

Basic amenities were also lacking. There was no bottled water, no toilet roll, and the toiletries were not filled up. There was also not enough milk or tea for two guests over a two-night stay. These are standard provisions and should not need to be requested.

I raised concerns with reception after waiting in a long queue of other complaining guests, but nothing was resolved. I was later told these issues had not been logged, which is not my responsibility.

There is no air conditioning, which made the room extremely uncomfortable in warm weather. The EV chargers in the car park were also not available to use.

The hotel does not reflect its marketing. The images online are misleading compared to the actual condition.

Breakfast was very busy with long waits, and food was slow to be replenished.

Overall, very disappointing. Management response was poor and I would not return. I have pursued a refund through my bank.

Partner

4/10

Poor

27 Jun 2026

Barry

This hotel is in need of some attention, carpets are worn, decor is tatty. No air con in rooms. Asked reception for a fan, was told there was one in my room already by a receptionist who was clearly having a bad day and was completely uninterested in helping. When we finally got a fan is was virtually useless. EV chargers for car were out of order. The only redeeming feature was breakfast.

Partner

10/10

Exceptional

24 Jun 2026

Reema

Amazing! Love this hotel!! Breakfast was included and was really nice! Perfect location. Friendly staff. Loved it

10/10

Exceptional

21 Jun 2026

Nitesh

Lovely location. Lovely staff and hotel.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

lionel

excellent room well serviced

Partner

6/10

Pleasant

15 Jun 2026

Jane

Hotel needs a gardener and someone to keep ontop of cleaning the toilets

Partner

10/10

Exceptional

12 Jun 2026

Christopher

Very good location just off Hayling Island causeway, good buffet breakfast! Room was very clean and staff helpful.

Partner

10/10

Exceptional

06 Jun 2026

Sally

The location was awesome and the breakfast was wonderful.

Partner

4/10

Poor

05 Jun 2026

Zena

This hotel provides the basics, but it’s definitely showing its age. The building and facilities feel tired and in need of proper maintenance.

Check‑in was efficient, though the staff were quite detached, which didn’t create much of a welcome.

Our room was clean and neat, but unfortunately it looked nothing like the photos shown on the hotel’s website. The difference was disappointing and felt misleading.

It’s an affordable option, and you do get what you pay for, but more accurate presentation and some investment in the property would make a difference.

Partner

6/10

Pleasant

03 Jun 2026

Neil

First look it’s clean , but our room on the bed base was stained on the side . All garden furniture needed wiping down , garden maintenance needed more work . On the whole ok but definitely needs some TLC . Some furniture in restaurant very shabby also ashtray outside was overflowing and wasn’t emptied the whole time we were there .

Partner

10/10

Exceptional

01 Jun 2026

Wendy

Nice property at a nice location.

Partner

6/10

Pleasant

31 May 2026

Darryl

The staff were friendly. Our room was smelly and there was hair on the carpet. We were moved to a different room immediately, which we appreciated. This was a lovely room. We had dinner in the restaurant which was delicious. On arrival ( at 3pm), the corridor leading to our room was scattered with empty bottles, glasses and plates. There were dirty plates outside our room, too. Not a great first impression. We stayed for two night and our room was not cleaned during our stay. We were told that they were busy due to a wedding. I was not impressed as this is part of staying in a hotel. I appreciate that the hotel was busy but there was lots of queuing. We waited quite a while to check in and there was a long queue on both days to get into the restaurant for breakfast. It felt like the hotel was understaffed as even going to the restaurant for dinner took about 10 minutes of waiting to be seated. The staff were friendly and worked very hard.

Partner

8/10

Excellent

31 May 2026

Rommel

The accomodation was great. Staff are polite and helpfull. The food was perfect and generous. Jaccuzzi not working at the time of our visit, but for future use it will add more attraction. The location is the gateway to Hayling Island adventure with numerous amount of parking space and leissure areas. HIGHLY RECOMENDED.....WILL COME BACK AGAIN.

Friends_and_family Family

4/10

Poor

31 May 2026

Paul

Room was dusty, no air con and the fan was full of dust

Self

4/10

Poor

30 May 2026

Shane

.

Partner

6/10

Pleasant

29 May 2026

matthew

Its always lovely to stay at the Langstone, but I think its starting to feel a little tired.
The rooms, whilst clean are a little rough at the edges, they show wear and tear, this is the second time I have stayed that my TV didn't work properly, plug was a poor fit for the bath. Though have to say the beds are always very comfortable
The location is perfect and the reception staff are always excellent, but I do find the bar and restaurant staff a little lacking in enthusiasm.
The menu is expensive for very average quality food, and I seldom eat there, the bar is ok, but lackluster service.
Spa is a bonus, and I have always found the staff there really helpful.

Overall, its a pleasant stay, but could be an amazing stay with a little more care and attention

Self

8/10

Excellent

27 May 2026

keiron

Breakfast, athough states is continental it is also a buffet cooked breakfast. Beautiful views from the restaurant and a pleasure to sit outside with a morning coffee.

Partner

10/10

Exceptional

26 May 2026

Karen

Hotel very good. Staff excellent. Cleanliness very good.

Partner

2/10

Poor

25 May 2026

Salman

Very disappointing stay at Langstone Quay Hotel. The room was poorly maintained and several basic amenities were missing despite booking for three guests. Only two mugs and two hot chocolates were provided, and only five pillows instead of six. Reception promised to send another pillow but nothing ever arrived.

The windows in the room were locked shut, making the room extremely uncomfortable. We contacted reception multiple times and were repeatedly told someone would deal with it, but no action was ever taken. I even had to go downstairs personally to chase the issue and still nothing was resolved. The lack of urgency and customer care was shocking.

To make matters worse, the bathroom light was faulty, the hand wash dispenser was broken, and the bathroom door handle was loose and nearly falling off. The room clearly had not been properly checked or maintained before guests arrived.

The situation became so stressful that my mother, who suffers from anxiety, experienced a panic attack during the stay due to the lack of ventilation and the hotel staff completely ignoring our concerns.

Overall, this was an unacceptable experience and far below the standards expected from a hotel advertised through Expedia. Poor maintenance, poor customer service, and no accountability from staff. I would not recommend staying here.

Family

10/10

Exceptional

25 May 2026

Adam

Amazing stay, good friendly staff

8/10

Excellent

24 May 2026

Sean

Good value for the price.

Business

10/10

Exceptional

24 May 2026

Carol

Fantastic location, staff very polite, friendly and helpful.
Facilities really good.
Wonderful breakfast.
Will be returning.

Partner

10/10

Exceptional

23 May 2026

Krzysztof

Amazing place, staff was very helpful, very good breakfast, room nice and clean.

Partner

8/10

Excellent

22 May 2026

Sean

Staff very helpful and friendly. The food has vastly improved and breakfast was great. The building itself looks a wee bit tired but overall for the price it was very good value.

Business

10/10

Exceptional

20 May 2026

Donnamarie

Good breakfast, room was spotless

Partner

8/10

Excellent

18 May 2026

Vivek

I paid extra to book a Harbour View room but the room overlooked the ground floor dining area with air conditioning on its roof. The carpets and upholstery are worn out in places. We came back at the end of the day to find that the room had not been cleaned and then were told that we should should hang a sign to have the room serviced, which wasn’t told at check-in.

Friends_and_family Friends

6/10

Pleasant

06 May 2026

Aatikah

I would describe the stay as travelodge level rooms- fairly basic. Probably a 2-3 star stat. Standard of cleanliness isn’t great- the room had a faint smell of damp or urines. The mugs in the room were also dirty

The facilities were surprisingly impressive- a good sized pool and proper gym.

We stayed here and spent the first day in Portsmouth and the second day in Chichester. It’s a good and accessible location.

8/10

Excellent

05 May 2026

Robert

Lovely stay again ,we will be back

Partner

10/10

Exceptional

03 May 2026

Patricia

It was my first visit and I enjoyed it very much. I went for a lovely walk around the hotel, the grounds are really nice. Staff were also very friendly. I used the sauna and steam room, both were really nice. The pool floor needed a clean, I know it’s busy, but it really did need it. I will definitely go again to this hotel. Breakfast was really good also.

Partner

8/10

Excellent

26 Apr 2026

Sarah

The room was clean and spacious. The bed was too soft for my liking and I found it uncomfortable. Other than that, it was a nice room.
The hotel is a little run down in places but it has a relaxed atmosphere and never felt busy.
The staff were friendly.
Breakfast was tasty and there was a great selection of food. We did have to wait for food to be replenished which was a bit disappointing.

Partner

6/10

Pleasant

25 Apr 2026

Ryan

Decent hotel for the price, very dated and a little TLC would make the place a great stay!
Receptionist staff a little nonchalant but other staff were friendly and helpful

Partner

10/10

Exceptional

21 Apr 2026

Paul

Just what we expected

Partner

8/10

Excellent

20 Apr 2026

julien

Staff has been very nice, polite & helpfull. great staff

Partner

8/10

Excellent

13 Apr 2026

Graham

It was our second time staying at the Langston Quays. We had a lovely stay both times. Room great, staff excellent, breakfast delicious. Something for all tastes. We will be back. It has a big thumb’s up from us 👍

Partner

8/10

Excellent

12 Apr 2026

Janet

Room was clean and fresh, the bath and sink could do with a bit of refurbishment.
Staff friendly and helpful.
Easy check in.
Breakfast selection very good. Cooked breakfast could of been a little hotter.

Partner

6/10

Pleasant

12 Apr 2026

Anthony

Problem with shower not working and soap dispensers not working.

Family

8/10

Excellent

11 Apr 2026

Barry

Room was ok staff were good breakfast was good

Partner

8/10

Excellent

09 Apr 2026

Phil

.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

John

WiFi is awful! It’s just really poor but free so everyone is using a system not able to cope.Also, disabled parking spaces were blocked off with building work so parking was harder than it should have been.
Breakfast was very good and staff in the restaurant each take a station and were really on it all the time so nothing ran empty and everything was hot and fresh and there were no delays. The pool was nice but the jacuzzi is colder than it should be and was fed with cold water.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Andrew

Really well run, tidy, good value for money, great facilities, comfortable rooms with spectacular views.

Partner

2/10

Poor

04 Apr 2026

Susan

Room was clean but dated. However I was bitten by bedbugs on the first night. Management had the room checked over and reckon that bed bugs were not detected. Checking a room in a couple of hours for bugs that had already had a good feed would not reveal anything. As a health care professional I was far from impressed. The bites were confirmed by my GP when I returned home. Erin in reception was amazing and supportive. Duty manager took some persuading to move me to a different room.
Hallways had worn, threadbare carpets that posed a safety risk for trips and falls.
Breakfast was acceptable. Dining room staff were lovely.

Partner

8/10

Excellent

04 Apr 2026

karen

Breakfast was good.

Partner

8/10

Excellent

02 Apr 2026

Tom

Enjoyed our stay

Partner

8/10

Excellent

28 Mar 2026

Sheena

Had standard room and facilities as described, clean, couple of minor issues with condition of bathroom, but everything working. Staff welcoming and helpful, food at breakfast and dinner good. Outside of hotel needs refresh, but has nice postion by waterside.

Partner

8/10

Excellent

24 Mar 2026

Gilsemar

The room we stayed in was very close to the reception.We could hear people talking loudly which disturbed our sleep in more than one occasion.A sound proof door should be there between reception and the ground rooms to minimise or eliminate the sound.We also found dump in the bedroom walls, towards the main window and the bed sheets had holes on it.

Partner

10/10

Exceptional

22 Mar 2026

Ryan

Lovely place would go again

Partner

8/10

Excellent

15 Mar 2026

SONIA

Room was little cold, radiators not turned on and fan heater not working. Extra blankets in wardrobe would have been appreciated.

Self

10/10

Exceptional

02 Mar 2026

Nicola

Staff lovely.

8/10

Excellent

28 Feb 2026

AP

The staff were all friendly, welcoming and knowlegeable. The food in the restaurant, especially in the evening wasexcellent

Partner

4/10

Poor

23 Feb 2026

Jane

the hotel in generally is run down. our room which was supposed to be superior was nothing of the kind. it had no heating except a dyson heater which warmed the room but although slight made a noise all night.
the pillows were lumpy and thin.
the mirror which i needed was above the head board and the plug was the other side of the room so i found it hard to do my hair. if id of known i would of took a universal plug and done it in the bathroom.
the spa was tired and worn out.
breakfast was ok. wouldn’t say we were spolit for choice. been to better hotels for less money.
the photos of the hotel must be 20 years ago

Partner

10/10

Exceptional

22 Feb 2026

Jess

Staff friendly and helpful. The Dyson hot cold fan was brilliant. We enjoyed using the pool and steam room. Dinner in the restaurant was amazing!

Partner

8/10

Excellent

21 Feb 2026

Tracey

It had been 16 years since I last visited as a surprise with my husband. Everything was great x attended a 60th birthday.

Partner

10/10

Exceptional

20 Feb 2026

Lisa

Spotless room , warm welcome, staff friendly and very helpful . We did think the bar was slightly expensive compared to alot of other hotels we've stayed at .

Partner

4/10

Poor

17 Feb 2026

Robert

Toilet had discoloured brown stain when we arrived. Floor of shower had dirty stains from feet. There were cobwebs on the ceiling in toilet. The plug for toilet basin didn’t lift high enough to drain sink effectively. The room was good though. No issues. Good cleanliness otherwise.

Family_with_children

8/10

Excellent

17 Feb 2026

Dennis

Yes

Partner

10/10

Exceptional

16 Feb 2026

Susan

Room staff amenities nothing to much trouble x Great place to chill x

Friends_and_family Family

8/10

Excellent

15 Feb 2026

David

Friendly staff, nice room

Partner

10/10

Exceptional

14 Feb 2026

Helene

Clean room, good night sleep, excellent swimming pool and sauna. Breakfast was superb.

Partner

10/10

Exceptional

07 Feb 2026

Mark

Room was very good size , staff were very helpful.

Leisure Family

10/10

Exceptional

02 Feb 2026

Clive

All 100%

6/10

Pleasant

01 Feb 2026

Katie

There were flies in the sink when we arrived and I have absolutely no problem with how that was dealt with. We got moved to a different room and manager phoned to check all was ok.
Then the milk was out of date - a phone call to reception solved that and they brought more. But felt a little unlucky.
We booked for dinner - food was lovely but service was unusual. Definitely felt a little ignored even though others seemed to be getting attended to. Maybe just unlucky with waiter? Had to get up to get our own desserts menu.
Hotel shared spaces were really cold and needed blow heater in the room to warm up.
Ran out of teabags and no reply from reception when called last night.
Breakfast was lovely - great selection and well served.
Probably won’t be back.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Jacqueline

It needs updating
Smell of sewage in the bar at night
Tried to get charged for other people drinks when checking out

Leisure Partner

10/10

Exceptional

26 Jan 2026

Claire

Although parts of the hotel are tired and need some tlc, the room was nice and clean. Lovely comfortable bed, the heater was fine, alot more controllable than most hotels. Staff were fab, gym and pool were really good. Although dinner was rather disappointing, expensive, small portions, in the restaurant, the buffet breakfast was fabulous. We felt for a few minor issues it was still great value for money and would definitely stay again, just not eat there at night !

Leisure Partner

6/10

Pleasant

26 Jan 2026

suzanne

Room heating

Partner

6/10

Pleasant

22 Jan 2026

Colin

Breakfast great
Came by taxi