Hotel Emily

Mexico , Pachuca
Pachuca, Plaza Independencia S/N
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100 reviews shown

4/10

Poor

09 Mar 2026

ALEJANDRO

Lo malo: cuartos demasiado pequeños, televisor que no funcionaba el control remoto apesar de averlo reportado 2 veces no funcionó.
La ubicación está en centro donde gente indigente y vagos con patinetas y música se amanecen y hacen ruido.
Lamentablemente no puedo encontrar puntos a favor.

Partner

10/10

Exceptional

21 Sep 2025

Juan

Excellent costumer services Perla and Johana are amazing at front desk

Business_and_leisure Family

10/10

Exceptional

17 Sep 2025

Juan

Front desk amazing job amazing costumer services and very friendly staff

Business_and_leisure Family

10/10

Exceptional

16 Sep 2025

Christine

I love this hotel.

My family and I have stayed multiple times and the service never disappoints. Great location, kind staff, and comfortable rooms, not much I can ask for.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Arturo

Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.

Leisure Family

8/10

Excellent

15 Jul 2025

Maria del Carmen

You have almost everything that you need around this area.

Leisure Family

10/10

Exceptional

14 Jul 2025

Michelle

Great stay in the heart of Pachuca. Beautiful city. Great hotel and the price was great for the stay.

Leisure Friends

10/10

Exceptional

07 Jul 2025

David Dante

It could sound generic, but the place was really great. I really like that they have some kind of a private garden for the pets as part of the room

Leisure Family

10/10

Exceptional

23 Jun 2025

Yadian

Centro Histórico se encuentra el Hotel, excelente ubicación, lo mejor y lo más conveniente!!

Business Family

10/10

Exceptional

28 May 2025

Jim

The service in the restaurant was particularly good. The bed was very comfortable and the room was very clean.

Leisure Family

8/10

Excellent

25 May 2025

Amanda

It was good for what it was. One day and night prior to heading to grutas tolatonga

Leisure Family_with_children

2/10

Poor

25 May 2025

Armando

I didn't like the fact that I was not informed of the teacher protest that was taking place weeks prior to my stay. My party had to drag luggage over 3 blocks and uneven ground..the area was a tent city.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2025

Carlos

Nice place

6/10

Pleasant

21 Feb 2025

Michael

If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.

Leisure Self

10/10

Exceptional

16 Feb 2025

anabel

Perfect location, clean and the staff very friendly!

Leisure Family

10/10

Exceptional

14 Feb 2025

Gerardo

Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.

Leisure Family

10/10

Exceptional

08 Feb 2025

Jorge

El hotel Emily siempre ha sido mi hotel favorito en Pachuca, buen servicio al huésped, habitaciones cómodas y un buen restaurante.

Leisure Family

10/10

Exceptional

02 Feb 2025

Salvador

Business_and_leisure Family

8/10

Excellent

02 Feb 2025

Salvador

Business_and_leisure Family

10/10

Exceptional

18 Jan 2025

MA DEL CARMEN

Beautiful hotel

10/10

Exceptional

29 Dec 2024

MA DEL CARMEN

All the beautiful details in the hotel.

10/10

Exceptional

25 Dec 2024

Coro

In the centre of town, close to everything.

10/10

Exceptional

12 Nov 2024

Jessica

Very Good

Leisure Family

10/10

Exceptional

09 Oct 2024

Rita L.

I’ll definitely be back

Leisure Family

10/10

Exceptional

08 Oct 2024

Huber

The view

Beautiful view from my room looking at the clock square.

Partner

10/10

Exceptional

02 Sep 2024

Juan

Nice i liked

Leisure Self

10/10

Exceptional

27 Aug 2024

Rodrigo

All good

8/10

Excellent

13 Aug 2024

ofelia

Mucho ruidos en las noches

Leisure Friends

10/10

Exceptional

17 Jul 2024

Gary

The hotel stay was excellent however, we had some issues with the restaurant, we stay 7 nights and had left to travel to another town after returning back from the other town we went back to hotel Emily and stayed 1 more night for a total of 8 nights. The issue that we had with the restaurant was they wanted to charges us for the ice for the room when my wife was having a discussion with the staff another employee started making ugly faces and rolling her eyes this was very rude and unacceptable. Also after receiving the bill for a breakfast meal we noticed that the waiter tried to overcharge us and I had ordered hotcakes the waiter gave only 1 syrup packet for 3 large hotcakes I asked for extra syrup and noticed that they were charging me for the extra syrup.

Leisure Family

8/10

Excellent

17 Jul 2024

Gary

The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.

Leisure Family

10/10

Exceptional

03 Jul 2024

SALVADOR

Céntrico y bonito

Excelente hotel justo enfrente de la plaza principal.

Friends_and_family Family

6/10

Pleasant

30 Jun 2024

antionio

What I didn’t like about this property is that they don’t have air conditioning and during the night without it it could turn too hot, the food at the restaurant is not what I was expecting

Leisure Self

10/10

Exceptional

23 Jun 2024

Cecilia

Would recommend

The location was amazing. We got a room with a wonderful view to the monumental clock. The staff was great and super helpful.

Partner

10/10

Exceptional

23 Apr 2024

Max

I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.

Leisure Self

8/10

Excellent

21 Mar 2024

enrique

N/A

10/10

Exceptional

13 Mar 2024

Miranda

When I need help calling a taxi ; they were prompt and delightful!

Business_and_leisure Family

10/10

Exceptional

04 Mar 2024

Justin

I like it!

Leisure Friends

10/10

Exceptional

04 Mar 2024

Evan

I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.

Business_and_leisure Self

6/10

Pleasant

25 Feb 2024

Guillermo

Was good location

Leisure Partner

10/10

Exceptional

17 Feb 2024

Kevin

Great service!

Great location and service! Front desk is very helpful. Food is good too.

Self

8/10

Excellent

05 Dec 2023

Luis

Música alto volumen después de las 10 pm y muy temprano desde las 6 am

Leisure Self

10/10

Exceptional

03 Oct 2023

Carmen

It's a very nice hotel. The people on reception is very nice. The facilities are great and clean.

Business_and_leisure

4/10

Poor

02 Oct 2023

Roberto

When arriving I asked for a room change that was not accepted by the manager.
I even had a suite reservation. All pillows were very uncomfortable

Leisure Family

10/10

Exceptional

01 Oct 2023

Carmen

This a very nice hotel to stay.

Business_and_leisure Family

8/10

Excellent

27 Sep 2023

Carmen

It's always nice to be at this hotel
They have a good service and the location is very convenient.

Business_and_leisure Family

10/10

Exceptional

14 Sep 2023

Carmen Lorena

Céntrico y tranquilo

Friends_and_family Family

10/10

Exceptional

10 Sep 2023

Armando

Simple convenient hotel in the center of Pachuca.

Leisure Self

8/10

Excellent

15 Jul 2023

Alberto

Food

8/10

Excellent

23 Jan 2023

Roberto

The staff is ok

Business_and_leisure Partner

10/10

Exceptional

28 Dec 2022

Victoria

This hotel is a gem! The staff is extremely helpful and friendly, the location is fantastic because you have everything close by. The restaurant is great, delicious food! My husband even booked a massage and it was terrific! We will stay here again next time anytime we visit Pachuca

Leisure Partner

10/10

Exceptional

01 Nov 2022

Marilu

I recommend this hotel because they are very friendly, hospitality and welcome, they make you feel at home.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Oct 2022

Roberto

Was ok

Leisure Partner

8/10

Excellent

24 Aug 2022

MARIA DEL CARMEN

Everything it was pretty good. Except one they they have Internet problems and i couldn't connect to the wifi

Leisure Self

8/10

Excellent

14 Aug 2022

Cynthia

It was pretty good.

Leisure Family

10/10

Exceptional

10 Aug 2022

David

It’s a good place to stay very clean and trustworthy.

10/10

Exceptional

17 Jul 2022

Elease

Location to the city center, lots of activity in the courtyard and the people were so full of life.

Business Self

10/10

Exceptional

08 Jun 2022

Jesus

This hotel is Wonderful! Location is great! If you want to go out to the malls and Estadio Hidalgo it is easy to get there by taxi. If you come to Pachuca! You and your family need to come here if you want to have a good time. Chip’s is the restaurant hotel located in the lobby. Great Food and great service! The staff from Emily hotel and Chips’s restaurant are amazing they go above and beyond to make you feel good and confortable. At the front desk, they can help you organize a trip to Grutas de Tolantongo! This place is wonderful you need to visit this place. It is like paradise. Overall, this hotel is amazing you will have a great time! Price is affordable! And the services that they offer are wonderful especially the trip to Grutas de Tolantongo! You deserve to have this experience! Visit Pachuca and stay at this hotel! I really recommend it!

Business_and_leisure Partner

8/10

Excellent

19 Jan 2022

Marshall

Good central location. Nice room. Restaurant on premises. Parking for free on premises.

Leisure Family

10/10

Exceptional

23 Jul 2021

Damon

Comfortable and centrally located

nice location in front of the clock towner. Large rooms and has a restaurant on premises

Partner

10/10

Exceptional

14 Jul 2021

Verified traveler

Great location, clean rooms, and good restaurant. I enjoyed my stay.

Leisure Self

8/10

Excellent

03 Jan 2021

Jorge

Excelente ubicacion en el mismo centro de Pachuca cerca de lugares turisticos.

Leisure Self

8/10

Excellent

21 Jan 2020

Noel

Overall its an ok hotel. I felt that the room was smaller than expected. Wifi signal for the 4th floor was not great. Great view to the square which is the highlight, but other than that is an ok hotel.

Self

8/10

Excellent

17 Jan 2020

Verified traveler

It's a comfortable hotel right in the middle of the old town.

8/10

Excellent

12 Dec 2019

Carmen

The hotel has an excellent location if you want to walk around and know the city. Everything is on hand

Friends_and_family Family

8/10

Excellent

19 Nov 2019

Arturo

the personal is somewhat rude, they have to be more friendly!

8/10

Excellent

07 Sep 2019

Gerardo

Great choice

Great location, close to everything

Family

8/10

Excellent

16 Aug 2019

Verified traveler

Location is excellent! WiFi was variable and a little unreliable in the room

6/10

Pleasant

10 Jun 2019

Verified traveler

Great front desk and location, but some annoyances

Great front-desk service, location great, beautiful exterior, awful elevator and weird split levels even though not that many floors, but what makes this a mediocre-negative review was the constant noise from employee staff right outside of my door. Once there was so much coughing by one of them I had to come out and ask if anyone was sick. Why they congregated there, why they were so loud despite do not disturb on mine and other nearby doors... was almost people talking in my own room

10/10

Exceptional

28 May 2019

Verified traveler

It’s clean and the staff are really friendly. Good service

Friends_and_family Family

8/10

Excellent

22 Mar 2019

Bryan

It’s a clean place, but reserved for 4 adults and only had two towels.

Friends_and_family Family

10/10

Exceptional

14 Mar 2019

Verified traveler

Very convenient to restaurants and shops, right outside the hotel. We stay in the suite which faces the plaza.

Leisure Family

8/10

Excellent

13 Mar 2019

Verified traveler

Central Location

Hotel Emily is the perfect place for exploring Pachuca. Is is comfortable clean and well located.

Partner

10/10

Exceptional

10 Mar 2019

Verified traveler

This Hotel is located in an excellent location downtown. You can walk around and enjoy many restaurants.

Friends_and_family Family

10/10

Exceptional

21 Feb 2019

Verified traveler

The place for parking is very bat because you need go only for one place you used for go to in and out

Friends_and_family Family

8/10

Excellent

19 Feb 2019

Verified traveler

The breakfast don’t include when I’m star the process they include but when Expedia take the responsibilities take off.

Friends_and_family Family

10/10

Exceptional

12 Feb 2019

Tracy

Pachuca

Awesome city! Absolutely beautiful friendly people. Great service .

Friends

10/10

Exceptional

02 Jan 2019

Verified traveler

The location was dead smack in the middle of everything it was great! The ringing of the bells from the clock tower was actually quite soothing and not a hindrance at all. The staff was great! In their own limited ways, they tried to accommodate our every desire. Very polite. The water and the ice were all filtered, the fruit at the restaurant downstairs was all clean and nobody got sick from anything that was ingested while our stay there. Our little one is 2.5yrs old and she did fine the whole time we were there. Parking in and out was a bit tight, but then again, streets are tight so it's par for the course. Valet was availavle and free the whole time. 10% tips is what is expected and us dishing out 15% everytime, kept the help very content with our tipping.

Friends_and_family Family_with_children

6/10

Pleasant

21 Nov 2018

Mary Ann

There are not a lot of options in Pachuca but Hotel Emily leaves a lot to be desired. The internet was down as often as it was available. The hotel could also use some updating. If you do stay, make sure you get a view of the clock tower as the other rooms have rather grim views.

Friends

10/10

Exceptional

08 Sep 2018

Victor

Nice comfortable hotel in the heart of historical downtown Pachuca. The hotel even let us check in early as a courtesy which was great since Ihad just taken an overnight red-eye flight the noght before (About 11am).

10/10

Exceptional

26 Aug 2018

Verified traveler

Very clean room. Excellent hospitality. Very courteous & friendly staff. Will stay again. Highly recommended.

10/10

Exceptional

03 Jul 2018

GALE

The people were amazing. We came in late (10:30PM). Very tired. The front desk folks took very good care of us. Breakfast the next morning was wonderful also.

Friends

10/10

Exceptional

23 May 2018

Ehsan

Excellent hotel

Very close location to restaurants, shopping and sightseeing hotel and location

Partner

10/10

Exceptional

07 May 2018

Verified traveler

Very quick check in, nice rooms. It would be nice to have some kind of a welcome gift and coffee in the rooms rather than at the reception.

10/10

Exceptional

23 Mar 2018

Verified traveler

great hotel in a great location

The hotel is lovely and right in the center. The view from the restaurant is stunning and the food is good and reasonably priced.

8/10

Excellent

30 Dec 2017

John

Great location, reception staff lacking

Can't beat the location for a great stay in Pachuca. The room was in good condition, very clean and comfortable, located on the back side of the hotel so poor view. We've enjoyed staying here several times over the years but not so much this stay. Reception woman was not welcoming or friendly and after more than 45 minutes of issues with the entry locks on two different rooms, we finally got in a room. Bellman was great but reception staff seemed bothered that there was an issue. We will try other Pachuca hotels in the future.

10/10

Exceptional

29 Nov 2017

Verified traveler

Nice hotel close to everything many coffee shops

Enjoyed our stay rally nice hotel with great staff and good food

8/10

Excellent

22 Nov 2017

José Carlos

Pachuca downtown

Right service at right price

Family

10/10

Exceptional

18 Oct 2017

Angelica

Nice hotel right in front of the monumental clock

The hotel was really pretty. Nice comfy beds. We arrived late at night therefore did not get the view of the monumental clock which was a bit of a bummer. Nevertheless, the staff went out of their way to make sure we were comfortable and everything was in order.

10/10

Exceptional

20 Sep 2017

Verified traveler

Great view of downtown

Great view and close by restaurants with local food!

Family

10/10

Exceptional

08 Jul 2017

Mike

Central position

Wonderful family hotel, a haven of peace. The proprietor a most interesting and friendly gentleman.

10/10

Exceptional

04 May 2017

Verified traveler

Nice hotel close to restaurants

Room clean, friendly staff, and great view of the monument.

4/10

Poor

11 Apr 2017

Montano

very stinky!

Very stinky Hotel! The smell is from the water pipes.. Not Recommended!
Don't like it!

4/10

Poor

11 Apr 2017

MONTANO

SO STINKY!

EMELY HOTEL HAS A PRETTY LOBBY, CHARMING BEDROOMS...HOWEVER, IT IS EXTREMELY STINKY.
THE BAD SMELL FROM THE WATER PIPES COMES TO THE ROOMS.. IT GIVES YOU A HEADACHE AND FELT LIKE UPSET STOMACH. OWNERS OF THE HOTEL HAVE A BAD PROBLEM WITH THIS BAD SMELL.
THEY SHOULD DO SOMETHING ABOUT IT. IT DOESN'T INVITE YOU TO STAY THERE OR RECOMMED THE HOTEL TO NO BODY. I WILL NOT STAY THERE IN MY LIFE!

6/10

Pleasant

05 Apr 2017

omar

I searched for hotel that includes BF and they ended charging for this because I checked online (?)

8/10

Excellent

05 Mar 2017

Verified traveler

Excellent hotel with great customer service

Clean, friendly and accommodating. Walking distance to a lot of excellent restaurants and cafes.

8/10

Excellent

21 Feb 2017

Victor

Convencient and comfortable stay in Great Location

The hotel is an excellent choice if you are interested in visiting downtown Pachuca. I would have giving it a rating of 5, if it wasn't for the fact that the suite, the best room that you can book with them, has a terrible view. If you want the best view facing the clock, you have to book the regular rooms and make a notation that you want that view. Other than that, everything else about this place is absolutely wonderful.

Partner

10/10

Exceptional

17 Nov 2016

jesus

good value for the money

6/10

Pleasant

22 Oct 2016

Verified traveler

location is the only factor that sells this hotel.

Chose this hotel due to the good reviews- however has to say those were exaggerated. This hotel is dated, and should be considered more of a two star pension. To be blunt, wifi, easily the most important element of any hotel for travellers, doesn't work. There is no CNN, which is hugely important for any traveller who needs to relax and be in an environment of familiarity in a foreign city. The room smells of stale tabacco - smoking in rooms is ok apparently. The industrial carpet in the room is unhygienic, and really needs to be ripped off. The bathroom doesn't have a proper shower area, and the splash from the shower floods the whole floor. No air conditioning, which is ok since pachuca is cool and it really doesn't get as cold as new england nights. A portable heater is provided and does the job. Nice large room with beautiful direct view of the clock tower. This hotel is fine, if the tourist considers that to be the most important factor. The coffee provided in the room comes in a home-made foil, impossible to open and when opened bursts and spills everywhere. The coffee filter wilts in the coffeemaker, and you end up with a cup of coffee grounds. Not a big deal since the cafe is downstairs, but just another unnecessary kink the traveller has to deal with. Little things add up, and the stay becomes very stressful. Only one bottle of water is provided, and the other bottle costs 10 pesos - gives the impression of diming the visitor.

10/10

Exceptional

04 Oct 2016

Verified traveler

very NICE HOTEL, CLEAN, GOOD PERSONAL, FRIENDLY

iT WAS A PLEASURE TO STAY THERE, CLEN HOTEL, RIGHT AT THE HISTORIC TOWN OF CITY. I HIGHLY RECOMMEND THIS HOTEL.

8/10

Excellent

24 Sep 2016

alicia

Nice room horrible view

It seems that they give not nice view rooms to hotels.com customers, the room was nice but the view were to the sewers in the back of the hotel