La Joya Hotel

Mexico , Pachuca
PACHUCA DE SOTO, Everardo Marquez Blvd Cuesco Col. 100
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100 reviews shown

10/10

Exceptional

02 Apr 2026

Patricia Sue

The staff was absolutely amazing and took great care of us during our stay. The views were beautiful

Friends

10/10

Exceptional

01 Apr 2026

XUE BIN

Very nice friendly staff, amazing location.

Self

10/10

Exceptional

19 Mar 2026

Shmuel

This is such a cute boutique-style hotel. It has a very charming, old-fashioned feel—almost like a cozy “grandma-style” aesthetic with pottery, flowers, and lots of character. If you appreciate that kind of style, you’ll really love it. Just don’t expect a modern, super sleek, open-concept hotel—it’s more unique, with small staircases and a layout that adds to the charm.
The pool was absolutely stunning, and being right off the beach made it even better. It’s a perfect spot for relaxing and taking beautiful pictures. There’s also a hammock on the back porch with an incredible view, which was honestly one of the highlights.
The room had a refrigerator, which was very convenient, and the staff were incredibly warm, welcoming, and sweet—they really added to the experience.
The only real downside was the TV, which was basically unusable.
Overall, it was a really lovely stay. For a boutique-style hotel experience, I’d definitely rate it a 10/10.

Partner

10/10

Exceptional

18 Mar 2026

Edward

Room was tidy and larger than we expected. We stayed in the Penthouse. Incredible view.

8/10

Excellent

17 Mar 2026

Alison

Kitchen was great!

10/10

Exceptional

12 Mar 2026

Lynne

This is on the low-key southern end of the island. If you want tranquility and views, this is perfect.

10/10

Exceptional

06 Mar 2026

Michael

Oswald, Juan and crew were most accommodating. Excellent views!

10/10

Exceptional

28 Feb 2026

RICARDO

The room was spotless, the view from our room was incredible, the staff was friendly and attentive. We will definitely be back. Oh and they have complimentary breakfast.

Partner

10/10

Exceptional

22 Feb 2026

Cassia

Great hotel!!

Leisure Family

10/10

Exceptional

22 Feb 2026

Cassia

Beautiful pool and view! The staff is very attentive. One of our favorite hotels in Isla!

Partner

10/10

Exceptional

18 Feb 2026

Kathy

The staff was very friendly and helpful. A unique hotel with a great pool.

Partner

10/10

Exceptional

05 Feb 2026

Ginger

Room had a great view of the ocean and was tucked away on quite side of island. The property owner was super amazing with holding our luggage til able to check in our next location. Breakfast was delicious and awesome staff service. I would definitely recommend this hotel to anyone visiting the island!

Leisure Friends

10/10

Exceptional

29 Jan 2026

Anne

I liked the staff. the desk could get a taxi in no time and exchange sandy beach towels for fresh.

I like the location. Felt safe walking around there’s a beach club close by. A nice place to have breakfast is left out of the driveway. The pool was clean and cool.

The unfortunate part is - there is no beach down the hotel’s path. There’s a nice swing over the rocky shoreline. Bring water shoes for that area. The island has more than enough beaches to make up for it.

Leisure Family

10/10

Exceptional

29 Jan 2026

William

Very clean place. Wonderful views and establishment. Pro tip, rent a golf cart from Indios Golf Cart Rental and you get free access to their beach club right down the road with lots of beach chairs. You don’t have the best beach access at the hotel but they do have a fantastic deck with chairs and amazing views of the water.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2026

Richard

Clean room with a nice ocean view,Staff are friendly and helpful. You can go snorkeling in front of the hotel.

Leisure Partner

10/10

Exceptional

20 Jan 2026

David

Very nice boutique hotel, friendly helpful staff. Great views, quiet location on the island.

Leisure Family

10/10

Exceptional

19 Jan 2026

Christopher

Just so quaint

10/10

Exceptional

18 Jan 2026

Donald

Very peaceful , enjoyed our patio , hammock , food was great and the staff was top notch . Snorkelled and enjoyed the swing

Partner

10/10

Exceptional

15 Jan 2026

Marissa

The staff were friendly, grounds were taken care of, and I enjoyed the quiet atmosphere.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Victoria

A gorgeous property and truly magical. I was torn between this and Suenos to go to Kin Ha, which is right next door. This was a few dollars less and it was so perfect. It's a gorgeous property with sweeping views. Hector at the front desk and Luis by the pool provided excellent service. I went to Kin Ha while I waited to check in. This is a place that shouldn't be missed! However, I am so glad I went with the day pass and then stayed here. It was so much quieter at Joya. I had the Jr. Suite with an incredible ocean view. One draw back is the Yachts that play loud music and party. But there is a reason for that - its because the snorkeling is the absolute best right in front of this property. Bring you water shoes and its actually the best swim in the area. I know because I used my water shoes to walk on seaweed and swim all the way to Loretta's. LOL. It's not a sandy beach but it is the BEST swim area. Once you get there, you will understand. I actually enjoyed sitting and reading by the pool and walking up and down to the ocean - drinking margaritas from the pool bar. I had planned to go to another beach club, but the environment was too nice at Joya! The kitchen was delicious for breakfast in the morning. I would definitely love to come back. Thanks!

Leisure Self

10/10

Exceptional

14 Dec 2025

Nicolai

The room was very cozy and made us feel like we were part of the movie encanto. Don't expect a modern style and you are going to be very pleased. The mattress is firm but comfy. They have a snall pool and the cutest cat that slept on our balcony almost daily. The restaurants around aren't open super late, but very good. We enjoyed our 2 nights very much before heading to our all inclusive on the mainland.

Partner

10/10

Exceptional

02 Dec 2025

Christine

Paradise! A quaint hotel overlooking the ocean. Clean and very comfortable room. All of the staff are friendly and Alex is an exceptional hostess. At night you can hear the ocean waves- didn’t know that was possible in the Cancun area.

Leisure Family

10/10

Exceptional

01 Dec 2025

Felicity

Amazing room and magical location

10/10

Exceptional

04 Nov 2025

Gregg

Amazingly quiet and comfortable. Down south of the downtown district perfectly situated on the Caribbean side. Staff were amazing.

Leisure Family

10/10

Exceptional

15 Oct 2025

David

We enjoyed our stay. The breakfast was really good and the staff was very helpful and friendly.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Elizabeth

Excellent view and access to water front, courteous and helpful staff.... Ive already recommended to friends and would go here again!

10/10

Exceptional

11 Aug 2025

Greta

Bed was very comfortable. Food options were good, could add a few more maybe breakfast items. We stayed 7 nights and enjoyed almost all meals at the hotel.

Partner

10/10

Exceptional

07 Aug 2025

Sherry

Staff were polite and respectful. Property is beautiful. View is outstanding.

10/10

Exceptional

05 Aug 2025

Elizabeth

Excellent service, extraordinary view. I'll definitely be back

10/10

Exceptional

03 Aug 2025

Brian

Very nice boutique hotel

Leisure Partner

10/10

Exceptional

21 Jul 2025

Elizabeth

I will definitely stay here again!

10/10

Exceptional

04 Jul 2025

Annette

Hidden gem

10/10

Exceptional

26 Jun 2025

Frank

We loved the quiet laid back tropical feel of this place. It was just beautiful

Leisure Partner

10/10

Exceptional

24 Jun 2025

Elizabeth

This hotel is a hidden gem!
It’s a heavenly getaway for anyone wanting to relax in a comfortable room by the sea with an outstanding view. The private porches with hammocks are a lovely way to relax. The food at the restaurant is delicious (especially the green ceviche!) and they will bring meals or drinks right to you. The staff could not be more accommodating. Fantastic getaway!

Leisure Family

10/10

Exceptional

10 Jun 2025

laura

The view is spectacular and the water is fantastic

Leisure Family

10/10

Exceptional

09 Jun 2025

Teresa

Lovely and quiet spot with beautiful views of the ocean.

Leisure

2/10

Poor

01 Jun 2025

Francisco

Expensive,uncomfortable, crap food, nice view, coffe made from tap water horrible taste very bad experience

Family

10/10

Exceptional

31 May 2025

Toto

The place is so well maintained, so beautiful. The staffs are very helpful and very friendly. Overall we had very pleasing and very wonderful experience to stay and explore in this area in this beautiful island.

Leisure Partner

10/10

Exceptional

24 May 2025

Kenua

Most relaxing vacation ever!! Beautiful, quiet, clean, well maintained, quaint hotel on cliff side with best views of the aqua water and Cancun waterfront! Exceptional staff that was friendly, helpful, and gracious. Stairs down to the water where swimming, snorkeling, and kayaking awaits you. Walking distance to south end beach bars with live entertainment! Paradise!

Leisure

10/10

Exceptional

07 May 2025

Vanessa

Very pretty and quaint property away from all the business of Playa Norte. Very close to punta sur, only a 10 minute walk. We came to relax and enjoy the beauty and this property delivered. It’s small and older but it’s beautiful and very charming. We would definitely return.

Leisure Friends

8/10

Excellent

05 May 2025

Marcial

The hotel is very well located. The rooms need an update but overalll..good..location excellent..clean swimming pool..I would come back...

Leisure Family

6/10

Pleasant

27 Apr 2025

Claudio

Lots of stairs with uneven steps. The rooms are nice and clean but their bathroom is difficult to use. Every time someone gets a shower the whole bathroom is wet! We had to ask for a squeegee. And if someone is showering no one else can use the toilet. Staff is good and helpful. They have stairs to the access the ocean so you can swim in the ocean but there’s basically no beach. Overall a Fair Hotel for someone who wants a place to stay and explore the island with a golf cart.

Leisure Family

10/10

Exceptional

23 Apr 2025

Lisa and Jake

This place is a hidden gem! The property and its amenities (great food, comfortable beds, clean pool, and kind employees) make a beautiful, tranquil getaway on the south side of this gorgeous island. But the best part is the wonderful, friendly staff! Hector and Oswaldo are the best.

Leisure Family

10/10

Exceptional

02 Apr 2025

Paul

Amazing experience. Just what we were looking for.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Kent

Enjoyed our stay!! Very unique hotel. Great staff!!!

Leisure Partner

10/10

Exceptional

24 Mar 2025

William

Terrific views of the water and sunsets, helpful staff and the convenience of having meals on site

Leisure Partner

10/10

Exceptional

22 Mar 2025

Brian

Excellent customer service, great rooms and amazing restaurant.

Leisure Family_with_children

10/10

Exceptional

20 Feb 2025

laura

Although the room we originally requested was unavailable due to maintenance they made up for it with a free night. The hotel is beautiful the balconies spacious. The entire staff are pleasant and friendly. Love it there

8/10

Excellent

10 Feb 2025

Lorraine

Truly lovely setting - the views and accessibility to the ocean are incredible we smirked right off the little hotel beach. Pool was delightful, staff highly easy and amenable. Woukd absolutely return again when the opportunity arises.

6/10

Pleasant

31 Dec 2024

Ashley

Great location away from the busy and crowded downtown area. About 5km, which was easy to navigate by bus, taxi or golf cart.
Rooms were tired and a little run down.

Leisure Family_with_children

8/10

Excellent

06 Dec 2024

Karen

Small vintage resort with amazing views and attentive friendly staff. Comfortable and close to great restaurants and activities. We snorkeled every morning from the beach below. However if you’re not able to climb uneven rocky stairs beware. It’s part of the charm but it’s a workout. Some loud noise from hotel renovation and boat partiers. Overall a lovely place. Fair prices. I would happily return.

Leisure Friends

10/10

Exceptional

11 Nov 2024

Barbie

Beautiful property. Very clean. We walked a lot and we felt very safe.

Leisure Partner

8/10

Excellent

26 Aug 2024

Virginia

I would give it 5 stars however the kitchen opens too late for bf and there is no coffee in the rooms. Also, felt the drinks were overpriced.

Partner

8/10

Excellent

07 Aug 2024

jon

We liked the property, the only thing I found odd was thy include a free continental breakfast which is coffee juice fruit bread..n yogurt..it’s more expensive on the menu than a traditional breakfast but thy don’t let choose ..I found that odd n wound up paying for the lower priced..

Leisure

10/10

Exceptional

27 Jul 2024

Sara

The staff was always very friendly and helpful. The property was quiet and beautiful. Would definitely recommend if you want a quiet getaway. Multiple restaurant/bars within walking distance as well as convenient store. Area was safe, we never had any issues in our 5 days staying here. We will be returning.

Leisure Partner

10/10

Exceptional

11 Jun 2024

Kurt

Third time staying here in 20 years. Its always a good time

10/10

Exceptional

27 Apr 2024

Skye

Quaint little hotel- perfect stay for us to relax and unplug! Nothing fancy, but everything you need!

Leisure

10/10

Exceptional

02 Apr 2024

mark

The view

10/10

Exceptional

19 Mar 2024

charles

Just tucked away far enough from the world to be beyond peaceful, but close enough to get into town. With a bus stop literally at your door. This old school Mexican. So don’t come here looking for fake skyscraper hotels and pools full of thousands of people. Here it’s all about the best sunsets and chill vibes

Leisure Family_with_children

10/10

Exceptional

14 Mar 2024

charles

Great Safe place

Leisure Family

8/10

Excellent

23 Feb 2024

Punit

They are on the Ocean and have the best views, staff is friendly, and the property gives the old Mexican charm.Good for Insta Posts!
Its a nice place but needs upgrades, we were for a night so could manage but in our room, the toilet door was faulty, TV was not working.

Leisure Family_with_children

10/10

Exceptional

19 Feb 2024

dorn

Quiet area. Great view of the water and Cancun.

Leisure Friends

6/10

Pleasant

16 Feb 2024

Sophie

Mixed feelings

Mixed feelings. The staff are really wonderful. But the room we stayed in was not very nice. The bedsheets were stained, the beds not comfy & everything felt tatty. Examples: the shower curtain was pretty dirty, there were chunks of wood out of the front door, the lampshade was super old and just looked generally run down. The shower was all over the place and water didn’t flow in a single direction. It needs a good lick of paint and some TLC.
The breakfast was not great, a bowl of yogurt and some bread rolls is not ideal maybe some croissants and actual milk instead of powdered creamer would be a nicer touch!

That being said if you want a quiet location this is great. The staff as I mentioned can’t do enough for you and are very kind. The place just needs a lil TLC although other reviewer photos I see are nicer than the room we had.

Partner

6/10

Pleasant

13 Feb 2024

Daniel

Nice property. The staff is nice. But there are no services. Bar closed at 7. Dining room closed at 8. There is nothing in the vicinity of the property.

Leisure Partner

10/10

Exceptional

07 Feb 2024

Amy

Pros- beautiful setting with pool, aqua sea, tropical foliage, very good food on site, quaint hotel. Staff very helpful and hardworking, several restaurants and a small market within walking but we did enjoy our cart for both the hot day and windy day.
Con’s- loud boats anchor off shore, same as on playa Norte where we stayed earlier. Rooms could use some upgrades- lampshades, curtains, simple things but room were definitely comfortable

Leisure Partner

6/10

Pleasant

05 Feb 2024

Gwen

Beautiful views, stairs are uneven, things are just tired but the rooms are updated and pleasant.

Leisure Family

8/10

Excellent

11 Jan 2024

Jacob

our room was perfect loved the view. overall the property was just perfect. love the value. I just didn't care for the side next to the deck by the ocean. when I looked into the woods their was tons of beer cans and garbage. would of been nice not to have to look at the garbage when I was laying in the sun. we would go again and book the same place

10/10

Exceptional

03 Jan 2024

Daniel

The beachfront is great and the breakfast on the patio was a delight.

Leisure Partner

8/10

Excellent

29 Nov 2023

allison

The views are amazing

Leisure Family

8/10

Excellent

24 Oct 2023

Miguel

El hotel está bien para el precio, no es un buen hotel para personas de edad avanzada porque tiene bastantes escaleras, el personal muy amable y atento, las camas un poco no tan confortables, pero muy limpio, tranquilo y está bonito pero si le falta un poco de remodelación.

Leisure Partner

10/10

Exceptional

07 Oct 2023

Matthew

My time at La Joya was fantastic. The staff are unbelievably friendly. The room was perfect for me and the staff went out if their way to ensure my stay was great. Hector was unreal and helped with every single thing I needed. The food was delicious and the hotel was the perfect place for me to unwind and kick back. I’d definitely return here the next time I visit the island. Missing it already!!

Leisure Self

10/10

Exceptional

05 Sep 2023

Erick

The hotel itself is wonderful - hence the 5 star rating. The rooms are a little dated but are clean, have great views and provide you with comfortable beds and everything else you need to enjoy your stay. Breakfast, lunch and dinner on your balcony is a dream and was one of my favorite things. The property is located on a slightly steep hillside that cascades down to the sea. Those with mobility issues should be aware that there are many steps and there isn’t an elevator.

A note on the surroundings and what I would change if I visited again. We preferred this end of the island. In my opinion, it’s much easier to relax. It’s quieter and there are far less people compared to the Playa Norte/Downtown area. We broke our trip up into two stays with Hotel La Joya being our first and then we moved up to a hotel close to Playa Norte. Next time, I would probably stay here the whole time and seek out a good deal for an extended golf cart rental.

Leisure Partner

8/10

Excellent

29 Aug 2023

Lori

Rooms are getting a bit worn but beautiful location and view. Very nice pool.

Leisure Friends

10/10

Exceptional

10 Aug 2023

Greta

Our new special place

We arrived tired, hot with thumping loud music from a nearby hotel. The next day and rest of the week was just lovely. We grew to love the place.

Partner

10/10

Exceptional

20 Jun 2023

Katherine

Super Charming, a Diamond in the Rough

This hotel is a hidden gem and we are so lucky to have stayed here. This property is overflowing with old charm. Beautiful hotel on a cliffside with ocean views and ocean access, a pool, restaurant/bar, and very nice staff. My husband and I are childless, budget travelers in our 20s, but we chose to spend a little more for a room with an ocean view and it was 1000% worth it. The staff brought breakfast to our patio every morning and we felt spoiled. We were walking distance from a few restaurants, stores, recreation areas, and Punta Sur (10 mins). Food and drinks at the restaurant were great. Also the AC in the room was excellent and much needed.

For us, this property was nearly perfect. However, it is a property with character, so there are some quirks. It is not the most updated, the wifi isn’t the greatest, and it didn’t seem the most handicap accessible (lots of stairs). The continental breakfast is a basket of rolls, sliced fruit, yogurt, OJ, and coffee (eggs, meat, pancakes, etc. available for an additional charge). For us, this was not a problem, but let this set your expectations accordingly.

Partner

10/10

Exceptional

19 May 2023

Jason

Quiet, peaceful, beautiful, quaint… luved breakfast on the terrace!

Leisure Partner

8/10

Excellent

16 May 2023

Juan

Lovely place, but need to update the services they offer

Leisure Family

10/10

Exceptional

25 Apr 2023

Abraham

Great place, awesome views.

Leisure Partner

8/10

Excellent

06 Apr 2023

Ingrid

I have mixed feelings about this property; the staff is fantastic. I don't have anything bad to say about the service. The hotel itself could have some improvement, I think I just had the bad luck of booking my stay so late that I ended up paying around 300 bucks the night, and that didn't feel worth it. The rooms are big enough and comfortable but at 300 bucks the night it felt that something was lacking. For future guests of this property, this hotel is located in the southeast part of the island; you'll need a taxi to go to the downtown area or Playa Norte, the best beach on the island. Bring bug spray because the mosquitos in the outdoors are terrible. This hotel has water filters so that was a good amenity, there is beach access, but it's very rocky so bring water shoes. The hotel is also close to Garrafon, where you can do snorkeling and Punta Sur where you can watch the sunrise.

Leisure Family

10/10

Exceptional

19 Mar 2023

Stacey

Amazing experience

10/10

Exceptional

04 Mar 2023

James

A must stay!!
Adorable and very convenient to local foods, venues, and attractions!!!

Easy golf cart ride to the whole isle!!!

Leisure Family

10/10

Exceptional

04 Feb 2023

Mollie

Very cute and quaint hotel, most beautiful ocean views

Leisure Family_with_children

10/10

Exceptional

01 Feb 2023

Susan and Kurt

Love this little property. Comfy beds, nice pool. Outdoor privacy is at a minimum when they have a full house, but a nice way to meet people. Be prepared for lots of fairly steep stairs no matter where you go. Staff very friendly and helpful. Beautiful spot!

Leisure Partner

8/10

Excellent

01 Jan 2023

Jason

Everyone was nice property was nice

10/10

Exceptional

20 May 2022

William F

Great little boutique hotel in a wonderful location
Wonderful staff willing to do whatever you want to enjoy your stay

Leisure Family

10/10

Exceptional

16 May 2022

Andrea De La

Loved our stay here. We will definitely come back since we already miss it

Leisure Family_with_children

10/10

Exceptional

06 May 2022

Gary

Love this place, love the staff.

Loved our stay at this quaint and quiet property. The staff is VERY helpful, friendly and service oriented. Miguel was amazing, works really hard, and was always offering to do things for us. The manager was always checking with us to make sure our stay was enjoyable. We will be back!

Friends_and_family Friends

10/10

Exceptional

30 Apr 2022

Laura

Hotel La Joya was such a joy to stay at. We felt so taken care of by the kind staff.

Leisure Partner

8/10

Excellent

16 Apr 2022

Lillian

Beautiful views from the patio and excellent service. We will definitely stay here again.

Leisure Family

10/10

Exceptional

05 Apr 2022

Alma Yazmin

The attention & timeliness of the staff was incredible.

Leisure Partner

10/10

Exceptional

30 Mar 2022

Elissa

We loved every minute at Hotel La Joya. The staff was extremely welcoming, friendly, and helpful. The hotel has an unique and authentic look with views that are second to none. Having breakfast on our patio each morning was amazing. Would definitely recommend Hotel La Joya to anyone looking for a quiet and relaxing atmosphere.

Leisure Partner

10/10

Exceptional

23 Feb 2022

Kathleen

This place so beautiful and peaceful I would definitely stay again.

Leisure

8/10

Excellent

18 Feb 2022

Jessica

An honest review of La Joya.

The pros: The grounds and views are beautiful. The staff delightful. The food was delicious and affordable. Loved breakfast on our patio. The room was clean. The grounds well taken care of. The beds for Mexican standards were pretty good. A bit firmer than I like but not a concrete block.

Cons: The room was small and a bit dated. The bathroom needs a remodel and we had zero water pressure. There are lots of stairs but wasn’t a problem for us.

The location can be a pro or con. We loved being away from the craziness of centro but that’s not for everyone.

The staff and views absolutely make the place the gem that it is. I would stay again.

Leisure Partner

10/10

Exceptional

15 Feb 2022

Michella

Everything was perfect.

Leisure Family

10/10

Exceptional

12 Feb 2022

Elise

Excellent customer service from all employees! We loved everything about our stay at Hotel La Joya. The room was clean, quaint and we loved the patio. The pool/bar area was excellent with stunning views. Loved the continental breakfast room service every morning. Quiet, private environment,not an overly busy vibe. Loved our stay here.

Leisure Partner

10/10

Exceptional

08 Feb 2022

dorn

Fantastic staff. Beautiful views. Store and restaurant/bar close by. Great place to relax in a quiet, beautiful setting.

Leisure Friends

10/10

Exceptional

01 Feb 2022

Brenda

Our trip was awesome. Great staff and relaxing place to stay. Only disadvantages are the stairs. Breakfast on our veranda each morning was awesome.