Eight Hotel Portofino

Italy , Genoa
PORTOFINO, Via Del Fondaco, 11
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50 reviews shown

10/10

Exceptional

28 Sep 2025

Catherine Mary

From the moment of arrival to leaving, we felt warmly looked after with exceptional attention. The hotel is in a wonderful position in that you do not need to use a car once you are there as everything is workable. Charming little Paradise on the edge of everything in Portofino.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Manuel And Carla

Clean cute boutique hotel. Great staff Very detailed

Partner

8/10

Excellent

27 Aug 2025

Jordan

Okay

Hotel room was okay. Needs renovations.. bathroom shower head set up creates a water mess. Check in with Aziz was wonderful tho, staff overall in both locations were great, def made the stay better.

Partner

8/10

Excellent

17 Jun 2025

Michael

The rooms are nicely appointed although I had some mild issues with the plumbing at first. I am not a fan of half showers, but that is common there, especially in older properties. The one caution in the bathroom is the height of the tub above the floor...it can be a bit dangerous as the floor appears to be a couple inches lower than the tub bottom...just a small warning in my particular room. Lobby is lovely. Breakfast is very pleasant and the staff works hard to make it so. The air conditioning is slow to get cool, so extra steps like closing the blinds and and sealing off the bathroom was needed as the bath had a sun filled window. Elevator is quite small but works well. Steps are open and easily used. the only terrace is at the top of the hotel. Not particularly useful. No bar, No view. Local transport to their other hotel on Paraggi beach is excellent. Clean up staff are up to the task. Location is fine...short walk to the harbor at Portofino. Nice tv and room amenities. For the rate I might have expected a bit more than provided, but overall a very nice hotel in a lovely little part of Italy.

Leisure Family

10/10

Exceptional

05 Jun 2025

Peter

The hotel is beautiful. Small and intimate. The location is perfect within easy walking distance of everything.

Leisure Partner

10/10

Exceptional

31 May 2025

Nigel

Just had 2 nights here. Absolutely beautiful hotel within short walking distance to Portofino harbor with all the restaurants and shops. The attention to detail at this hotel is incredible. The breakfast buffet is amazing with huge variety of choices fantastic warm bread and pastries, everything you could wish for. Dyson hairdryer in the room was an extravagant touch and dried my hair in 10 min instead of 20! Definitely hope to return one day!

Leisure Partner

10/10

Exceptional

22 Sep 2024

Nicholas

Nice

6/10

Pleasant

04 Sep 2024

Dana

If you’re looking for location right by Portofino Marina then this is your place. There is NO shower in the rooms, only a huge tub with old style faucets, this was a huge disadvantage. The tussue box in the bathroom was empty. We weren’t given the WiFi password at check in until we called to ask and we also did not receive the free spa service and we weren’t offered any! It’s way too expensive for what we got! I don’t recommend staying there. Saint Margherita Ligure hotels are much better with better services and amenities. Also, the breakfast was very poor, no varieties and the toaster oven wasn’t working. I won’t stay there again for sure . Thanks

Leisure Partner

10/10

Exceptional

20 Aug 2024

Heather

Amazing hotel and experience

Leisure Friends

10/10

Exceptional

17 Jul 2024

Jean Marc

Fantastic location, staff beyond friendly, has a sister hotel which provides access to a beautiful private beach, staff provided gr8 recommendations, breakfast was awesome, place superb and well maintained. Only plus could have been the room - very nice and modern but could have been a bit larger considering price

10/10

Exceptional

15 Jun 2024

ENRIQUE

Loved this hotel. The most beautiful room ever!

Leisure Partner

6/10

Pleasant

02 Nov 2023

Jose

NOT a 5 Star Hotel

This is not a 5 star hotel - first there is no gym or spa or fitness. I thought to have 5 stars you need this. Second, no hot water and no one seemed to do much about it. We only had hot water the first day of our stay, then the second and third none and the staff was not very helpful. Third, no restaurant - only some pizzas in the room. And finally staff was not very friendly and concierge was clueless, even made us a reservation for a restaurant that was closed. The room was nice, hotel recently remodelled but the overall experience was negative, and this hotel cannot say they are a 5 star nor charge 5 star prices with this service.

Partner

10/10

Exceptional

14 Sep 2023

Keith

We stayed in the hotel near the main square. Parking was provided and the service was excellent. The room was small but very tastefully furnished. I would recommend this hotel to anyone.

6/10

Pleasant

20 Jun 2023

Verified traveler

There were renovation works happening at the property but nothing was mentioned when I booked. The room showed a balcony in the pictures, but there were no balconies in the whole hotel, when I asked staff they said they used pictures from their other hotel in Portofino. In general the whole stay was very average

8/10

Excellent

19 Sep 2022

Nicholas

Beautiful hotel, easy to walk into town. Staff was very helpful and eager to help.

Friends_and_family Family

8/10

Excellent

12 Sep 2022

Rhys

Lovely and attentive staff, room was spacious but some furniture a little tired. The bathroom only had one sliding door on the shower meaning there was always a big gap, thus a lot of water landing on the floor. Did question this with reception but didn't hear back. Rooms cleaned twice a day though, so we always had towels and mat replaced afterward. Lovely decor and location - would stay again.

Leisure Partner

10/10

Exceptional

23 Jul 2022

brett

Family beach vacation

We had a lovely stay at the hotel, the staff’s attention to details and level of service was second to none. The continental breakfast was also very good. The lobby was very well decorated and the hotel felt very welcoming. Although comfortable, the bathroom smelled of dampness and some of the corners in the shower area were rotting. A small detail that should be looked at.

Friends_and_family Family

8/10

Excellent

17 Jul 2022

Tanya

The hotel was great, although the rooms were smaller than in the pictures. We got a junior suite and it was not at all how it appeared in the pictures. Also, the rooms are a little dated. Besides that, the staff was very friendly and the shuttle to the sister hotel to use the beach us great!

Leisure Partner

8/10

Excellent

12 Jul 2022

Elana

Great location with all beautiful boutiques amenities at your doorstep. Loved it

Leisure Family

10/10

Exceptional

14 Jun 2022

Riley

I love this spot. It’s my peace of heaven.

Leisure Partner

4/10

Poor

03 Jun 2022

Sean

Staff is efficient. Will give them that, but for a VIP upgrade and $1200 a night would expect a shower. None. Bathtub only and no other rooms available. Would recommend seriously considering spending the extra money to go to the Splendido. If set on This hotel, make sure you have a shower.

Leisure Family

10/10

Exceptional

20 Sep 2021

Alisa

I loved everything about this hotel. The entire staff (front reception, housekeeping, chauffeur, restaurant, etc.) were all incredibly kind and helpful. I went during my birthday and had dinner at their restaurant,The Eight, next door in Paraggi. The food was delicious and they surprised me with a lovely birthday cake! It was such a special experience. When I return to Portofino, I will definitely book with Eight Hotel.

Leisure Self

10/10

Exceptional

09 Nov 2019

Verified traveler

The staff is excellent and the property is perfectly locatted in Portofino.

Leisure Family

10/10

Exceptional

15 Oct 2019

Verified traveler

My family and I stayed at the Eight Hotel Portofino for 7 days. After reading some of the negatives about the hotel, I wanted to cancel my booking. I am so glad that I didn't. All STAFF are excellent. We arrived a bit earlier than check in time and was given our rooms right away. The rooms were also upgraded as I had asked previously if I would be able to. Everything from the linen to the cleanliness was spot on. My daughter was not feeling well one morning and she was unable to complete her breakfast. I were aske if she didn't like her eggs and when I told the staff that she wasn't well, she made her a pot of ginger tea and a glass of freshly squeeze orange juice. Every question that we asked was answered and any request was granted. We are so happy that we stayed at the Eight Hotel Portofino. Since there is a sister hotel in Paraggi that has a restaurant, we were shuttled there. Just want to say a big thank you to the Manager and staff who did their best to make our stay a pleasant one. Would stay here again. It was a 5 star treatment.

Leisure Family

6/10

Pleasant

22 Sep 2019

Debbie

The property was a perfect location. The staff was extremely friendly and helpful. We just felt the rooms were way too small for the price.

Leisure Partner

10/10

Exceptional

14 Sep 2019

Verified traveler

It was amazing 2 week stay. I loved everything. Especially breakfast. Pristine. Serving and breakfast. Also amazing hotel had own parking. Also hotel has sister hotel with beach front which was amazing - my husband and I enjoyed greatly. Super friendly staff.
I’m writing this in order to have positive review. Because there are not enough great reviews and doesn’t do justice.
I really recommend this hotel for stay.
It’s in Portofino and close to main center ( 3min walk) and the same time away from crowd.
Thank you for beautiful 2 weeks.
Sandra and Gustavo

Leisure Partner

10/10

Exceptional

14 Jul 2019

Bruno

Great location great service

Partner

10/10

Exceptional

27 Nov 2018

Tarek

Spare your money and stay here!!

Great hotel!!!

Partner

4/10

Poor

01 Nov 2018

Verified traveler

Nothing worked in this room. We had to call for service repeatedly. The staff was very nice; however, I would not stay there again. Also, the room ( a junior suite) was tiny.

Partner

10/10

Exceptional

20 Aug 2018

Christopher

Nice boutique hotel, attentive staff

Only negative point was the size of the breakfast room which can get really cramped when full.

Friends

6/10

Pleasant

13 Aug 2018

Verified traveler

Very small rooms and significantly overpriced. Stay at another local hotel or check the room rate and make sure it is consistent with the hotel facilities. This is supposely a cuve five star hotel but it is really a three star facility. Staff is friendly and helpful overall. Clean rooms.

2/10

Poor

10 Aug 2018

Verified traveler

no water - no refund

Booked this hotel for 2 nights for a friend. She arrived late in the evening. Next morning, she woke to find that there was no running water in her room. When she complained to the hotel, they suggested she used the spa to wash, which she did although we could not find any towels.
When she returned to the hotel that evening, there was still no water from the shower, and a mere dribble from the sink tap.
When we complained to the GM, Christian Del Gatto, there was no satisfactory answer: according to him, the lack of water was due to a town-wide issue. When it was pointed out that her travel companion was staying in another hotel in Portofino and experienced no such problems, he became agitated, intimating they were accusing him of lying. (Also, how was there water in the spa but not in the room if the problem was city-wide?)
He did eventually promise compensation but it wasn't resolved how or when this would happen.
We therefore tried to follow up with hotels.com.
Hotels.com told us the compensation he offered was 30% off a future stay!! This is of course an empty gesture since Portofino is not an everyday destination, nor would we book this hotel again.
When we pursued things with him directly, he said he'd asked head office and since they were not responsible for the lack of water, there would be no other offer of compensation. Once they'd pocketed the money, no refund for faulty facilities - in a 5* hotel! BEWARE. Do not pre-pay...

Friends

10/10

Exceptional

19 Jun 2018

John

Unexpectedly lovely place with a super staff

The very accommodating staff made our stay in this especially handsome hotel particularly comfortable. Sweet location away from the tourist crowds. Fabulous breakfast included.

8/10

Excellent

02 Oct 2017

RICARDO

Magic place but hotel overpriced

Hotel nice. Good service. Bad air conditioning and batroom with dangerous bathtub.

Partner

10/10

Exceptional

30 Aug 2017

Ross

Everyone needs to portofino at least once!

Hotel and location were amazing, great service but very formal, facilities were great especially the steam room in the bathroom! If anything were to be improved it would be having service or a small bar in the garden area! Overall though faultless

Partner

10/10

Exceptional

01 Aug 2017

Stephanie

Boutique hotel in Portofino

Very nice boutique hotel with chic decor. The price is expensive fir the room size but it was Portofino in height season and they had availability for 2 nights for 4 people. We did not fit comfortably into the Jr. Suite so they upgraded is to a very small suite and brought in a pull out cot. It wasn't comfortable but my kids made it work. The restaurant had a good variety of food fir breakfast including gluten free breads and soy milk. Overall, it's a nice hotel just steps steps away from the busy and touristy Portofino.

Family

6/10

Pleasant

05 Jun 2017

Bob

Overpriced

For around $xxx a night, we were expecting more. Portofino is famously expensive, but even so, the service and attention to detail should have been better. The staff were friendly but there was just a lack of perfection... we were asked if we wanted a 'welcome drink' when we were checking in, 'that'd be lovely'...we waited then nothing happened. The room was, as expected, small; the view disappointingly dull; the garden, though pretty, relied on AstroTurf grass; the hammock was covered in leaves. These are small things, but paying these prices, I expect things to be just right. However, they parked the car for us, the bed was comfortable, the breakfast was very good, and the location is great. Rolls Royces and Jags outside imply that the rich think these slightly imperfect things are OK, but I was expecting just a little bit better.

Partner

10/10

Exceptional

30 May 2017

Karen

Exceptional!!

The hotel and their staff were exceptional! Francesca who works at the front desk was so accommodating and friendly. Nothing was too much for her, or her colleagues. This hotel is a must for anyone who wants exceptional service and a comfortable room.

Family

6/10

Pleasant

18 Sep 2016

Martha

Friendly staff, less than great facilities

It's a cute, little hotel with very friendly concierge staff. Unfortunately we didn't have air conditioning in our room for 3 out of the 5 nights there and it made for unpleasant sleeping conditions and bleary-eyed days.

Partner

10/10

Exceptional

12 Sep 2016

nick

Portofino

Hotel was beautiful The staff were very friendly and helpful
Parking was a joy !!!!
The hotel was very central and had a lawned terrace out the back

Partner

10/10

Exceptional

15 Aug 2016

Erica

Lovely Hotel in Picturesque Portofino

Excellent stay. Personalized welcome and boutique-style luxury. Great in-room amenities including Bvlgari lotions and soaps. Complimentary transportation to their sister hotel which features a private beach and restaurant. Hope to return!

Partner

6/10

Pleasant

08 Aug 2016

Verified traveler

Hmmmmmmmmmmmmm

This one one of the most expensive hotels I have stayed in and too be honest was pretty average overall.

There was no swimming pool, bar, and the 'plunge pool' was a small Jacuzzi. The hotel was located at the top of a hill surrounded by buildings being reconstructed. The room (Junior suite) was extortionate for what it was. There was an apex roof running through the room limiting standing room and really didn't have the wow factor nor should have the name suite attached to it. Their Breakfast was average at best and 'fresh juices' straight out of a carton - If you want real fresh juice which most average hotels offer you get charged extra. There was Bacon and Eggs available on the menu however for some reason I was charged extra for the eggs. My Girlfriend asked for a bacon sandwich which they refused to do.

Left feeling perplexed to say the least about the 2 day stay. In all fairness the reception staff were extremely friendly and very helpful.

Partner

10/10

Exceptional

09 Jul 2016

Philip

Great boutique hotel in Portofino

Wonderful hotel in the heart of Portofino with friendly and very helpful staff. Good room facilities and a wonderful breakfast. The garden is quite small but has enough room for the number of rooms. The spa and sauna area is not particularly well laid out as you can't use the sauna and steam room if there are clients having a treatment - this however is a minor criticism for such a beautiful boutique hotel.

Partner

8/10

Excellent

30 May 2016

Leti

Portofino boutique hotel stay with lovely garden

Beautiful boutique hotel ideal for solo or couples.

Partner

10/10

Exceptional

26 Apr 2016

carlos

Love Portofino

Partner

8/10

Excellent

01 Nov 2015

Georgette

Nice hotel but really not enough services. Zero view
Had to leave early in the morning
No one there to help wirh luggage
This is not an inexpensive hotel
I would nit recommend it at the prices they charge.
Better to get Garden Room at Splendido for almost same price

Partner

10/10

Exceptional

11 Oct 2015

Malemute

Great Hotel

Wonderful place to stay for vacation in beautiful location. Our room reservation was upgraded upon arrival which was great. However, the beautiful room we were provided did not have working A-C (which is a must), so we went to our originally assigned room.
Desk and breakfast staff is very helpful, although hard to get room service or maintenance help at other times.

10/10

Exceptional

06 Oct 2015

Verified traveler

Wonderful boutique hotel!

This hotel was an absolute gem in this tiny town. What an experience! Lovely well appointed rooms with a fantastic luxurious buffet breakfast. The staff was incredibly helpful and informative. A true escape from the real world.

Partner

10/10

Exceptional

31 Jul 2015

Lynette

Lost Camera was Returned

We only had 1 night in Portofino and our stay at the 8 Hotel was wonderful. The staff greeted us immediately with a comfortable place to sit and a welcome drink. It was 102 degrees outside and we were well traveled that day but our appearance didn't cause them to treat us any differently. On the day we checked out we were waiting for the taxi and left our brand new Nikon Camera in the lobby. We didn't realize it was gone until we arrived that night in Milan. Not a good thing to be without your camera on a European vacation. Checking my email as soon as we checked into our next hotel, I had already received an email from the 8 Hotel with information on our camera and they were offering to send our camera to us. We are back home in the US now and provided the hotel with all the requested information and look forward to receiving our camera soon. The hotel isn't just beautiful and in a great location, but the staff will do anything to make your stay perfect.

Family

10/10

Exceptional

16 Jun 2015

Robin

Pricey Portofino Perfection.

This is a good, high end hotel and well up to the SLH standard.
Lots of small things went wrong when we arrived, but the staff responded quickly and efficiently to put it/them right.
Like everything else in Portofino this is expensive accommodation, but worth the price, if you consider where you are!

Partner