Naples

Italy , Naples
NAPOLI, Corso Umberto I, 55
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100 reviews shown

6/10

Pleasant

09 Mar 2026

Denis

When we checked in they gave us a room that was very outdated. The pipes from the sink was leaking and I slipped when I went into the washroom. They did accomadate us

10/10

Exceptional

08 Mar 2026

Elizabeth

Beautiful pool, though the water slide is closed. Proximity to Clam Pass beach and the boardwalk shuttle was great.

6/10

Pleasant

08 Mar 2026

Hisam

I’m sure this was very nice at one point, and it sounds like they are ready to remodel as of 4/26. But the condition of the property left a lot to be desired. Run down, dirty couches & furniture, luke warm bath water, funky smells in hall/room, outdated furniture/paint/conditions. Fell short of our expectations.

Family_with_children

10/10

Exceptional

06 Mar 2026

Megan

We loved the pool (it's huge & very comfortable water temp) and the complimentary tram to the beach. The property was clean and well tended to. We will definitely be back!

8/10

Excellent

05 Mar 2026

Linda

Bathroom was very dated - not worth $800 per night.

4/10

Poor

05 Mar 2026

Helene

Room was dated. Smelled moldy and water only luke warm. Paint on furniture, and was broken. Refrigerator had to be replaced.

Partner

4/10

Poor

28 Feb 2026

Sean

Over $600 per night for a room and in one word all common areas and my suite were shabby.

The resort advertises five restaurants — yet the Pelican restaurant has been closed for months. The remaining so-called “restaurants” operate off the same limited menu, offering little variety unless you have a particular fondness for fries.

The breakfast buffet resembled a crèche, with children running everywhere. There is no option for a calm, adult breakfast with even a semblance of decorum. We were forced to dine off-property to find a civilised start to the day.

Room servicing was entirely inconsistent:
.Sometimes the bed was made.
.Sometimes the coffee was replenished.
.Sometimes we received clean towels.
.NEVER was the shampoo, conditioner or body wash replenished AND two of the dispensers did not work!

For $600+ per night, “sometimes” is not acceptable.

The music at the adult pool requires attention. What you hear is a relentless bass thump — from multiple sources — with no clarity, no balance, and no atmosphere.

And why position Corn-hole at the base of the stairs to the pool deck, directly beside the adult pool entrance? It creates unnecessary congestion and noise in what is supposed to be a designated adult space.

At this price point, expectations are not unreasonable — they are justified. This experience fell well short of what is promised and what is paid for.

Partner

10/10

Exceptional

26 Feb 2026

Michael

Amazing.

6/10

Pleasant

24 Feb 2026

Blake

Hotel rooms could use some updating. The lost a package and found it finally the last day of my stay.

They were helpful in finding it but it was a frustrating experience.

10/10

Exceptional

23 Feb 2026

Daniel

Place was very clean for how many people were at the hotel. Hotel staff is friendly and accommodating.

Self

4/10

Poor

23 Feb 2026

John

I read MANY excellent reviews prior to booking. Unfortunately, that was NOT our experience. From check in through the stay & check out. COMPLETELY NOT WORTH THE $1,000 night price tag!!!

Never bothered to tell us that they bumped us up to include free breakfast for the 4 in our party. Told me on checkout.

Room was moldy & hair in bathroom that was not ours. No menu for room service.

Kids playing lacrosse, IN THE LOBBY‼️
KIDS RUNNING AROUND the restaurant at dinner- as if we were at Chuck E Cheese.

Again, not expecting to deal with that when you are spending $1,000/night. Staff seem burnt out, but with the behavior of the clientele- didn’t really blame them.

WOULD ABSOLUTELY NOT RETURN TO THIS RESORT!!!!

Family

10/10

Exceptional

22 Feb 2026

Michelle

Lovely location

10/10

Exceptional

21 Feb 2026

Terrence

Staff was very friendly rooms need to be updated but still very clean

Partner

8/10

Excellent

20 Feb 2026

Melanie

Yes

Family_with_children

8/10

Excellent

20 Feb 2026

Michelle

Amenities, warm pool, great service to and from the beach. Rooms need some replacements but overall we loved what was offered.

Family_with_children

6/10

Pleasant

16 Feb 2026

Andrea

Room was outdated. Not worth the money. They are renovating later in year

Leisure Partner

8/10

Excellent

16 Feb 2026

Sara

Staff was very nice. Had issues with air conditioning and plumbing but partially resolved before we left. You can tell they are closing for renovations in April.

Leisure Family

4/10

Poor

08 Feb 2026

Mike

Rust on the carpet, outdated room, no HVAC it was broken

Leisure Family

10/10

Exceptional

30 Jan 2026

James

Th staff is fast, friendly, and efficient. The rooms are very da

8/10

Excellent

28 Jan 2026

Anna

Staff , except housekeeper for my room who kept not leaving necessery items such as towels, washcloths, cups, toiletries etc every day.

Leisure Family

10/10

Exceptional

26 Jan 2026

NICO

Room was great and overall staff was very helpful and friendly

Business Self

10/10

Exceptional

25 Jan 2026

Kim

Beautiful place

Leisure Family

6/10

Pleasant

23 Jan 2026

Heidi

The clarity of speech with the valet and the front desk person(s). Neither showed positive energy when arriving to the hotel and seemed bothered to be working. The front desk person didn't tell us where to find the elevator, where our paid for breakfast could be found the next morning or how to navigate the property.

Leisure Partner

4/10

Poor

20 Jan 2026

Samantha

Still waiting on

2/10

Poor

19 Jan 2026

Edward

Dirty and overpriced.

6/10

Pleasant

19 Jan 2026

Melissa

The room and facilities were great! The restaurants were not good and were very overpriced.

Leisure Family

8/10

Excellent

19 Jan 2026

Yamilis

Check in was ok. Either the front desk person didn't like I purchase through third party or didn't know how to handle it. I had to ask information about breakfast and parking, which tuen out to be perks from hotels.com, not from the hotel. The initial room didn't have a nice coastal view as advertise, but there was no issue to change it. The room was clean, beautiful and comfortable. Water pressure great. Toiletries included except for mouthwash or toothpaste. In room service was fast and food was warm and tasty, although expensive for the flatbread size. Breakfast was amazing, thank you hotels.com for the perk. Lunch at the pool was super tasty. The pool was heated, which was convenient, but it hald mold in some areas, which is why I'm rating it good and not excelent. Dinner was better outside the hotel because of variety. Checkout was easy and uneventful.

Partner

10/10

Exceptional

18 Jan 2026

Derek

Fantastic hotel. I saved a ton by using Expedia too!

Leisure Partner

10/10

Exceptional

17 Jan 2026

Maria

Nice property. Nice rooms. The beach was easy to access. Only complaint was poor water pressure in my room

Leisure Family

10/10

Exceptional

13 Jan 2026

Sara L

The staff was terrific and the room had a comfortable bed

10/10

Exceptional

13 Jan 2026

carolyn

Avocado Toast is delicious, lobby bar is fun

2/10

Poor

12 Jan 2026

Alyssa

We were very disappointed in our stay at the Naples Grande Hotel, and actually cut our stay short. The room was dirty and poorly maintained. The carpets were stained, the tub cracked, and it smelt very musty. For the cost we weren’t impressed at all.

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Jay

Old

10/10

Exceptional

11 Jan 2026

Ruth

staff courteous
amenities extensive

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Ermonela

We had a wonderful time at the hotel. The staff was extremely helpful and polite, from the front desk to all other services. Ella and Nino were amazing—very attentive and truly made our stay so pleasant. The facility is a bit outdated, but we were told that updates are in progress. Overall, everything was clean and comfortable, and we enjoyed our stay.

6/10

Pleasant

06 Jan 2026

DEAN

Our phones never worked in the room and we requested help at least 4x. So we wouldn't order food, ete. The hotel is old and needs a rehabbing, if you look at the walls in the hallway, they are really bad. many of the fixtures, lights in my suite didn't work.

Leisure Self

10/10

Exceptional

06 Jan 2026

Shynesa

The Signature King Suite was wonderful! Spacious with an amazing view, 2 mini fridges, and a super comfy bed. Beach, pool, and service were excellent. Would definitely recommend this property!!

Leisure Partner

6/10

Pleasant

05 Jan 2026

Richard

The shower has no water pressure. Takes a long time to rinse shampoo & conditioner off. The fridge had to be replaced (froze our drinks). Keurig coffee maker had to be replaced (stopped working). The TV was dark with 5 or 6 bright spots on the screen. Could deal with it since we didn't watch a lot of TV. Getting a lounge chair that was in the sun till at least 2:00pm was impossible. Realized that people were going down early in the morning and placing personal items on the loungers to \"HOLD\" them. Several days the chairs weren't even used for hours. So, on our last day, went down at 9:00am to do the same. Cabanas weren't used, but couldn't put loungers in front of them. Even though that was where the sun was exposed for the full day. Should be more organized in that area. The employees of the hotel were very helpful and courteous. House keeping very accommodating as well. When renovations are done in Nov or Dec. may give it another shot. We'll see.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Larry

Room was very nice. Really appreciated the grown-ups only pool. Beach was a short golf cart drive away. Menu was accessible for my entire family.

Leisure Family

6/10

Pleasant

04 Jan 2026

Allison

,Needs updating

Leisure Family

8/10

Excellent

02 Jan 2026

Kim

After reading some of the reviews online, I was a little uncertain as to the experience I should expect to have. However, I’m happy to say everything was perfect. My family and I very much enjoyed the resort. The beach is absolutely beautiful. The pools were heated, which was great given a bit of a cold front that came through. Every staff member I came in contact with was friendly, helpful, and eager to ensure we were having a great stay. Plenty of activities by the pool for kids. The hot tub in the adults only section was lovely. I can understand some of the reviews that suggest for a five star resort, the upkeep should be better. Rooms and common areas certainly have seen their fair share of wear and tear and carpets in the bedroom are in need of washing (or replacement). However, this is so minor compared to all of the great things about this resort, I wouldn’t hesitate to stay again, our room was perfect.

8/10

Excellent

31 Dec 2025

Sergio De

Nice property

Leisure Partner

6/10

Pleasant

30 Dec 2025

David

Overall, our stay was average, with a few nice highlights and some areas that could be improved. The pool was great and very enjoyable, and the shuttle service to the beach was excellent — the staff were extremely friendly and welcoming, which we really appreciated.

The beach itself, however, was unfortunately on the dirty side, with visible garbage under the sunbeds, which took away from the experience. Inside the room, the furnishings felt quite old and heavily used. The advertised partial sea view was very limited — we were mostly looking at a roof, and only from a certain angle could you see a small glimpse of the ocean. One of the beds was also partially covered in plastic, which felt uncomfortable and unexpected.

Breakfast was another weak point for us. The selection was mostly sugary items and fatty sausages, with very few healthy options available.

In summary, the hotel has some positive aspects, especially the pool and friendly service, but it would benefit from updates to the rooms, better beach maintenance, and a more balanced breakfast offering.

Leisure

4/10

Poor

30 Dec 2025

Amy

Needs a major update. Moved to two rooms and shower did not work in either. Pretty area and the staff was nice but really needs an update.

10/10

Exceptional

28 Dec 2025

Mark

Staff was friendly. Room was spacious.

10/10

Exceptional

28 Dec 2025

Sherri

The hospitality of the employees and the beautiful lush landscape.

Partner

10/10

Exceptional

25 Dec 2025

Joseph

Awesome!

6/10

Pleasant

25 Dec 2025

Sean

overall, the hotel was fine. The room definitely had a musty mildew smell when we asked the bell staff of all the room smell like this. He said yes and they could send housekeeping with a spray. That alone wouldn't be enough for me to only give it three stars as the food was fantastic, and the facilities were nice. However, the water pressure was ridiculously low. Like someone dribbling droplets out of a cup on your head. We asked them to check out our room or change and they did change our room, but unfortunately, the other room had the same issue. So overall, the hotel is \"fine\" but definitely not four or five stars.

Leisure Family

10/10

Exceptional

23 Dec 2025

Lynne

The staff were exceptional, the hotel was very clean and breakfast was fantastic. A fresh coat of paint would be nice in the hallways but overall, just an outstanding place. We would love to come again.

Leisure Family

6/10

Pleasant

23 Dec 2025

Celia

Staff was fine.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

SHELLEY

Great pool clean and fresh

10/10

Exceptional

21 Dec 2025

Pesach

Nice property not far away from the beautiful beach. Loved the Bicycles and enjoy walking around. The pool was warm but too windy. Overall was very nice

10/10

Exceptional

21 Dec 2025

Alexis

Great place

Leisure Family

6/10

Pleasant

21 Dec 2025

Liviu

Breakfast was ok ,nothing special. Room was ok ,but the resort is outdated.

Leisure Family

10/10

Exceptional

19 Dec 2025

Ileana

We enjoyed our stay at Naples Grande Resort. My husband and I were celebrating our wedding anniversary, and it was perfect! They even surprised us with a bottle of wine and a handwritten card wishing us a Happy Anniversary. We loved the boardwalk to get to the beach- it is absolutely gorgeous. The room was spacious, clean, and the view from the balcony was beautiful. We highly recommend it.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Katherine

Nice resort!

10/10

Exceptional

17 Dec 2025

Joseph

Great place

Business Family

8/10

Excellent

16 Dec 2025

vicky

Very nice place!

Housekeeping cleans room too late in the day. Our room was finally cleaned at 5:30 in the evening, every day!

Partner

10/10

Exceptional

15 Dec 2025

Enio

Great experience

8/10

Excellent

15 Dec 2025

Jean-luc

Hotel is great, room spacious, nice welcoming lobby
Pool very nice , restaurant look very but no customer for dinner only 6 people including us
The food was bad , I don’t like to complaint normally
But we ordered a fried calamari , the portion was very small re-heated dry and don’t test fresh at all
I returned, I order also Mussels with chorizo was very
salty , my wife order as burger and was ok
But the burger they served in beach restaurant was must better
Breakfast was excellent with nice presentation

The restaurant staff was nice

Leisure Partner

10/10

Exceptional

14 Dec 2025

Corey

Good stuff

Leisure Partner

2/10

Poor

12 Dec 2025

Marie

I was given dirty room and had to ask to be moved right away from 709 to 710. My friend started complaining that her body was itching. 2 days after both of us except for my son ( who had long pajamas) have severe itching and bump on our legs, arm ,upper legs .
she's taking Benadryl and me I'm planning on going to urgent care. I called hotel and beg to check the room to void anyone else to experience what we're going.
through. I called hotel and left a message for a manager to call me back.

8/10

Excellent

11 Dec 2025

Charles

Enjoyed beach, pools, view from balcony.

Partner

10/10

Exceptional

11 Dec 2025

Jorie

It was a large spacious room which we loved.

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Philip

Staff was very professional

Business

6/10

Pleasant

10 Dec 2025

Katie

Room was dirty, food crumbs all over the balcony like gold fish and pepperoni slices. Table tops had ring marks all over them like they hadn’t been cleaned in a few stays. I booked a gulf view and got a parking lot view. People at the adult pool waited an hour to get service. Several people were upset about this. There is also construction going on right now which caused a lot of noise inside the room.

Leisure Self

10/10

Exceptional

09 Dec 2025

MaryAnn

The resort was a little dated but beautiful. It is going to be renovated. Staff was fantastic

Partner

8/10

Excellent

08 Dec 2025

Douglas

Nice and friendly resort property. We were there in November. Great nightly pricing, on-site pricing, and complimentary breakfast.

Leisure Partner

8/10

Excellent

06 Dec 2025

Mike

Great location

Leisure Friends

10/10

Exceptional

05 Dec 2025

Mercedes

Super nice room
Nice bar
Pool area was great

Partner

10/10

Exceptional

05 Dec 2025

Helen

Lovely staff. Very clean room. Fun pool

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Jamie

The property was very beautiful and well maintain. Staff were great and helpful.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Audrey

Great place

Business Family

8/10

Excellent

02 Dec 2025

ludivina

Staff good. Clean room. The menu was the same in all places for lunch and dinner. The breakfast delicious

Leisure Family

10/10

Exceptional

02 Dec 2025

Lemusien

Nice and clean

Business_and_leisure Partner

10/10

Exceptional

01 Dec 2025

Sukaina

Service was excellent and friendly.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

daniel

Good staff

Leisure Family

10/10

Exceptional

30 Nov 2025

Roberto

Great !

Leisure Family

10/10

Exceptional

30 Nov 2025

Nick

Spacious balcony room with great amenities and incredible staff.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Mickey

Partner

4/10

Poor

29 Nov 2025

Carl

All the room have carpet which has a mildew smell and feels gross to walk on bare foot.

We switch rooms but every room we looked at had a similar situation.

Overall the rooms just are aged and not well kept up. The lobby, pool and beach access was nice but the room situation made the stay uncomfortable for us

Leisure Family

6/10

Pleasant

28 Nov 2025

Fred

Beautiful resort but should tell you before booking that construction is being done on building could not sit on terrace because of noise and the beach was being worked on sitting on beach with bulldozers working behind you is not relaxing pay all that money and really could not enjoy amenities

Leisure Partner

6/10

Pleasant

27 Nov 2025

Anais

The hotel is very nice, the room is clean and spacious.
The pool is beautiful BUT VERY COLD and the hotel is in construction and they didnt tell us before.

They start work at 8am SHARP so dont try to get some rest and it lasts the WHOLE DAY so the noise is pretty annoying if you think of taking a nap.

So call before to check that the renovation is over and go in VERY hot weather because freezing pool is not nice.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Amanda

My husband and I had a wonderful time with our 3 kids. The hotel was doing a little renovation (new windows). It didn't bother us at all, the staff was fantastic, and we kept getting little extra perks. They were always checking that our stay was satisfactory, and the construction noise wasn't a bother. We hardly noticed it besides a little noise at the pool one afternoon but that was nothing. Food was great, rooms were clean, tram drivers to the beach were so fun and courteous. Would highly recommend and be back. Excited to see the renovations in a year or so!

10/10

Exceptional

26 Nov 2025

Asta

The staff was very helpful and accommodating. Always a wonderful stay. Beautiful beach and fun cart drive to the beach.

8/10

Excellent

26 Nov 2025

Richard

Nice property but $45/day resort fee is a little excessive.

Leisure Family

8/10

Excellent

26 Nov 2025

Brian

The hotel room itself was just alright however the hotel amenities could not be beat. Easy access to the shuttle to take you to the beach was great. The amenity fee includes two lounge chairs at the beach or by the pool. The free self parking was huge. Even though they were in the process of renovating the hotel and it was loud at times I still felt like overall it was a good value.

Leisure Family_with_children

8/10

Excellent

26 Nov 2025

Rene

Everyone there was extremely nice. The only complaint.

10/10

Exceptional

25 Nov 2025

Yanet

good

6/10

Pleasant

24 Nov 2025

Jonathan

The staff and amenities at the resort were awesome! The room was subpar for the price.

Leisure Family

4/10

Poor

23 Nov 2025

Teresa

Very dated and smelled of mildew. There were any cotton balls, or q tips. No robes or slippers. There was loud construction going on every morning beginning at 9:00 am until 5:00 pm.

Partner

10/10

Exceptional

21 Nov 2025

George

THE STAFF AND ROOMS WERE GREAT. THE LOCATION IS CLOSE TO EVERYTHING AND ENJOYED THE FOOD AND DRINKS AT THE BAR EXCELLENT CHOICE OF BOURBONS

Leisure Pet

10/10

Exceptional

19 Nov 2025

Alejandro

The hotel and the staff are great!
Thank you.

Leisure Family_with_children

8/10

Excellent

19 Nov 2025

Jacob

Clean room, nice pool, friendly staff

Leisure Partner

6/10

Pleasant

19 Nov 2025

Charles

Under construction

Business

6/10

Pleasant

19 Nov 2025

Genesis

I stayed here over the weekend, and overall the experience was good, but definitely not what I expected for the price and the luxury vibe the hotel promotes. The rooms were okay, but they feel outdated and would really benefit from a remodel to match the hotel’s aesthetic. Another downside is the construction noise. Starting around 9 AM, you can hear work being done around the hotel, and even at the beach on the left side, there were workers and heavy machinery going on a Saturday midday, which was annoying when trying to relax.

One thing I didn’t like was all the extra fees. At check-in, they let you know that pool access, beach access, towels, beach chairs, and even the umbrella at the beach cost extra. The umbrella alone was $19, and cabanas were an additional fee as well. It adds up quickly and should be more transparent beforehand. The shuttle that takes you from the hotel to the beach is convenient, and the bar and restaurant by the beach were very nice.

We also used the spa, which is not included. The amenities were beautiful—sauna, steam room, jacuzzi—and we got a couple’s massage. It was good but nothing extraordinary. For breakfast, we chose the buffet and loved it. Great variety and the staff was very warm and welcoming. All the restaurants inside the hotel were truly excellent.

Due to the construction, they did offer the option to switch to a villa farther away from the noise, which I appreciated. Overall, a nice stay, but with renovations and fewer surprise fe

Leisure Partner

2/10

Poor

18 Nov 2025

Rosy

We stayed at this hotel in Sept. and is was wonderful. Decided to go back for my birthday. Paid the same amount for the room but this time, they were doing renovations…at 8 am each morning we were woken by drilling etc. AND the water was shut down for several hours…of course right when i needed it at 1:30 AM. No warning on Hotels/Expedia. If i would have known i would not have stayed there and frankly…if you are going to shut the water off for hours, you should not have any guests. Shame on the hotel and Hotels/Expedia.com

10/10

Exceptional

18 Nov 2025

Elena

Great staff and clean

Friends

10/10

Exceptional

17 Nov 2025

Margarita

Awesome service

8/10

Excellent

17 Nov 2025

Gerard

Rooms were large, spacious and very comfortable. The staff are very friendly and helpful. The parking options are excellent and the hotel enjoys a very good location in Naples very close to the beach.

Service at times was slow and there was window replacement work ongoing at the time of our stay which resulted in consistent noise during the day which was unfortunate for us.