Name: DoubleTree By Hilton Baltimore North/Pikesville
Address: 1726 Reisterstown Road, Pikesville, 21208, US

6/10

Pleasant

22 Jul 2026

Katherine

convenient for my meetings.

the bath tub for a bath was unusable. shower was ok

2/10

Poor

19 Jul 2026

Christi

Run down, under construction (which was not disclosed in advance), temporary AC in room with duct tape on windows, asked for daily room refresh and it was not delivered

10/10

Exceptional

17 Jul 2026

Henry

Decent enough hotel for the price; ample parking, under construction in the lobby area but staff was dedicated and helpful.

Family

8/10

Excellent

15 Jul 2026

Kirby

I had no complaints about anything that only thing I would suggest is to have king size rooms that are wheelchair accessible

Partner

6/10

Pleasant

08 Jul 2026

Tracey

Staff wasn’t helpful at all. We asked for a loading cart and had to wait for 30 minutes and still didn’t get it. The room had bugs and we had to go to Target across the street for bug spray and the sheets were stain with black crust or something. And they also had a wedding there that made it very unpleasant due to the wedding party was very loud and rude.

Partner

10/10

Exceptional

08 Jul 2026

Bao Lin

Clean and good price

Partner

4/10

Poor

07 Jul 2026

Ann

First of thank you for asking On my first night l checkrd in, l realised the AIRCONDITIONER wasnt working l slept in a.hot Room. 2nd day the light went.off before the Gala night started we ate in darkness it was so bad party couldnt hold No light.it was a terrible 2 nights which l demand my Refund of all my payments thanks

6/10

Pleasant

06 Jul 2026

Deborah

The poperty was in a great place for traveling. The room was clean and staff were professional. My disappointment was in the room. I guess at some point the air system and they put the floor model air conditioners in the room that vent through the window. That is not an issue with me, is it how it was vent. Just little pieces of duct tape holding it to the window which still allowed the access heat in the room that we had on the 4th floor.

Partner

2/10

Poor

04 Jul 2026

Dean

I made a mistake on the dates, went right back in and corrected them. When I contacted them they said they would try to get ahold of the hotel for a refund, doubletree refused to refund my money. The mistake was because a link that was sent to me for a tournament that had the wrong dates. I would understand if days or weeks had passed but I literally corrected it five minutes later. I’m a Hilton Gold member, not anymore. I’m canceling my credit card and sticking with Mariott.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Taylor

We ended up having to extend our stay an additional 2 nights, the staff was so accommodating. Breakfast at the restaurant was great. Clean rooms, beautiful lobby, great location.

Family_with_children

6/10

Pleasant

02 Jul 2026

Bonnie

Difficulty getting the room cleaned or serviced.

Self

2/10

Poor

01 Jul 2026

Soo Hyun

This property is marketed as newly renovated but has many loose opportunities. The phones in the rooms are there for decorations and are not connected to the front desk. The air conditioner in the rooms are old and extremely loud making it difficult to rest. The walls and doors are not well insulated, you can hear every door open and close in the hall way. The walls are thin and can hear the guest next rooms over conversation. The plumbing backs up in the hand sink and showers making the experience unbelievably gross and unforgettable.

The property staff over promises and under delivers. The team lacks training, guest service, and follow through from both front desk staff to front desk management.

Hilton Double Tree located in Pikesville, Maryland poor guest satisfaction and service follow through. 6.8 Rating☆

Family_with_children

8/10

Excellent

01 Jul 2026

Yale

Make sure you ask for housekeeping service or you won't get it. We had to ask every day for towels. We were there for six days.

Partner

4/10

Poor

30 Jun 2026

Jeff

I know they are going through renovations , I felt like they used that as an excuse. Our TV was tinted blue and they said \"our new ones didn't come in\" ....didn't even offer money back or anything.

Partner

10/10

Exceptional

27 Jun 2026

Roger

I love everything about the property……

Family

10/10

Exceptional

25 Jun 2026

Joohong

clean and nice staff, nothing more to say. Worth the money.

Self

6/10

Pleasant

25 Jun 2026

Anthony

Tried to check in at 6pm. Noticed the lobby had 8-10 people sitting around with luggage waiting which seemed odd. Well come to find out when I went to check in they did not have my room available yet. Said they did not have a room ready with 2 queen beds. Something about it not being clean yet. And that's what all these other people were doing waiting. He had a list with 6 other people on a scrape piece of paper, then added my name to it. I told him to call me when it was available and gave him my cell phone number. I wasn't going t just wait in the lobby. So I went to eat with my son, came back at 9pm and my name and number were still on that piece of paper. I asked if my room was ready and it was now at 9pm. I asked why he didn't call me and got no reason. He asked if I needed the room cleaned while staying I said just clean towels would be good. Next day left my dirty towels on the floor (standard practice) came home after a long day of Lacrosse and found my dirty towels still on the ground. Had to go to the lobby and request clean towels. Not the end of the world but why ask me if I need service and then deliver none? Room was clean, water pressure in shower was half of what it should have been because the diverter didn't work. Was offered nothing by the staff for my inconvenience. How is that normal to check in at 9PM??

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Bronya

It has great gym and pickleball courts

Self

2/10

Poor

23 Jun 2026

Francine

The hotel was just ok…This worst was Hotels. Com putting me in the handicap room on the first floor where the people above me walked, stomped and jumped all night because of a wedding party and men smoking and talking outside my window keeping me awake all night…instead of letting me know there was no more rooms and not answering the phone when I called (I was on put on hold for 2 hours and no one came back to the phone… and when the hotel called no one answered) Hotel.com is the worst piece of 💩 crap on this earth and I can not understand why The Hilton has anything to do with it…so bad for their business. I Will Never use Hotel.com again and it’s up in the air right now as to if I will ever stay a the Hilton Properties again because of Hotels.com. I have been staying at The Hilton since the 1990s… So sad 😞 they are connected with Hotels.com😵‍💫

10/10

Exceptional

19 Jun 2026

Iyadunni

Nice and clean 👍

Family_with_children

6/10

Pleasant

14 Jun 2026

Robert

Portable AC in the room. Duct taped out the window.

4/10

Poor

08 Jun 2026

Joycelyn

No pool rooms and bed not up to par amenities lacking

Family_with_children

10/10

Exceptional

07 Jun 2026

Mercedes

the refrigerator didn’t work they eventually changed it other then that will be my go to hotel will be back

Partner

10/10

Exceptional

07 Jun 2026

Sandra

Very clean and staff attentive to our needs

Partner

10/10

Exceptional

07 Jun 2026

SHOAIB

All good and best service

Friends_and_family Family

2/10

Poor

04 Jun 2026

Tasheba

Hotel of nightmares

Friends

10/10

Exceptional

01 Jun 2026

RONALD K.

Staff (both the front desk and cleaning crew) were helpful to accommodate our needs. Everywhere were very clean.

Partner

8/10

Excellent

01 Jun 2026

William

Convenient location, clean rooms, helpful staff

10/10

Exceptional

31 May 2026

Rony

Simply, No surprises with this hotel. Everything is as described. Location close to many shopping places. Plenty of parking. Very friendly staff.

Friends

10/10

Exceptional

29 May 2026

Cherrise

Breakfast and get a pool

Friends_and_family Family

4/10

Poor

26 May 2026

Nina

Booked 2 rooms with 2 queen beds a family of 9 including 2 kids. We've tried DoubleTree by Hilton in Washington State and we were given the warm cookies individually. Here, the front desk person said just maximum 2 per room which made us disappointed. Also both the rooms A/C were loud. Rooms were also so far from the elevator.

Family_with_children

2/10

Poor

25 May 2026

Oluwaseun

After driving for 16 hours and booking 3 rooms, we were told the rooms weren’t ready despite the check in time being 4:00 p.m. The front desk staff, an Indian man, advised that the rooms were not clean and it would be a wait. He could not tell us how long the wait would be and did not seem to care that we paid for rooms that should’ve been ready at 4:00 p.m. We were then told it was “first come, first serve” as other people were checking in and being given keys to their room. So we went back to the front desk and was asked to take a room with a queen bed that was ready, one king bed (we did book this) and that we still needed to wait for another room to be available. Mind you, this is now all happening around 4:20 p.m. To make matters worse, the desk agent advised that us since we purchased the rooms on Expedia, to get a cheaper rate, we can’t pick the beds we need. Rather, we have to take what’s available. I told him that the rooms costs the same on the Hilton website as it did on Expedia and it was only booked through Expedia since I have VIP status with them. I also made him aware that both my husband and I were also Hilton members and we proceeded to show him proof. Regardless of how we booked the rooms, they were paid for in full and shouldn’t have been made to feel they were free or that the hotel was doing us a favor. Needless to say; when we finally got into the room, they didn’t seem clean. There was dust everywhere, hair on the pillows and one room smelled like pee.

Family

4/10

Poor

23 May 2026

Raneicea

The was mold in the rooms . The room wasn’t really cleaned . The towels and rags weren’t white . The evening staff on Friday night is very rude the young lady . I Told her I had an emergency and had to leave I would like to have the receipt she said to me I can’t give it to you because I still have to change you for the night. I then explained to her that was fine she proceeded to say that I scheduled my reservations through a third-party, then printed the receipt.

Self

10/10

Exceptional

22 May 2026

Tamica

Room was very comfortable with the cookies were delicious

Friends

10/10

Exceptional

22 May 2026

Sincereti

Good experience 🙂 staff was nice

Friends_and_family Friends

6/10

Pleasant

22 May 2026

Stephanie

It was a comfortable stay

10/10

Exceptional

20 May 2026

Dawn

My work begins early so I wasn’t able to eat breakfast but the room was wonderful and staff exceptional.

2/10

Poor

17 May 2026

Gregory

We arrived at 8:30 PM to check in to find the hotel fully booked Little to no parking one elevator working and that was the beginning. Arrived in our room to find day old five slices of pizza in the refrigerator, not in a wrapper, not in a container just on the shelf. Went to use the phone to call the desk downstairs to find it not working upon speaking to the guy at the desk. I was told there were no available rooms and that he would notify the manager. Upon returning to the room, went to wash my hands in the bathroom sink to find that the water did not go down what seem to be an eternity. Returned downstairs to the front desk to explain the situation with the sink and it was once again told there was nothing that they could do. I explained it to him that this is no way for a Hilton to be run, he assured me the manager would call my stay was 5/16/26 to 5/18/26.

Friends_and_family Family

4/10

Poor

17 May 2026

Nnenna

I always had phobia about ground floor. I complained and was not given a fair hearing. I didn't enjoy my stay there. I paid around $576 which i regretted.
The staff on night shift the day I left was very helpful. I believe she would have listened to me when I made my complaint about ground floor

Self

10/10

Exceptional

15 May 2026

Dawn

Staff was exceptional and helpful

Self

6/10

Pleasant

14 May 2026

Bharath Reddy

Smell like weed

6/10

Pleasant

13 May 2026

YANPING

Clean room, friendly staff, check-in slight slow, the lobby is still in work, it’s cold in the evening as the central heating is closed. The first floor room is not so good.

Self

10/10

Exceptional

11 May 2026

Alan

Great hotel. Fantastic rooms.

10/10

Exceptional

10 May 2026

Trish

The bed pillows were incredible

8/10

Excellent

09 May 2026

Anita

Everything about my stay was exactly as I expected

Self

10/10

Exceptional

06 May 2026

Stanley

No breakfast

Self

6/10

Pleasant

03 May 2026

Cristina

Clean room comfy bed but entry area including door we’re under construction luckily no noise on weekend

Self

8/10

Excellent

03 May 2026

La Kendra

It was nice and quiet, just wish they had smart tv’s with option to cast from your device.

Self

8/10

Excellent

29 Apr 2026

Yeng

Staffs were friendly. Check in was fast. Rooms were big and spacious.

At around 1:00am there was this drilling noise that came from the window. Woke us up multiple times. I recorded the noise and shared it with the front desk staff. She quickly moved us to a new room which we were able to sleep comfortably.

First room wasn’t as cleaned. There were food scraps on the floor but the second room was cleaned well.

Target was across the street so it was convenient to walk to instead of driving.

Photos are from the first room.

Partner

10/10

Exceptional

26 Apr 2026

JACQUELINE

Great customer service , very good restaurant .

10/10

Exceptional

25 Apr 2026

Bernard

Clean and staff was nice.

6/10

Pleasant

22 Apr 2026

Howard

Wallpaper in the room was peeling. Electrical outlets didn’t work. Light at the door didn’t work. Another lamp wasn’t plugged in.

6/10

Pleasant

22 Apr 2026

George

At first glance, the place is fine but a little deeper dive and there are just a lot of issues that are being ignored. The towel hanger in our restroom was falling off the wall, the drain cover for the tub was broken and not attached at all - just set there by housekeeping, the bedside light didn't work, 1 of the 2 elevators was never working, and more small things like that. Staff was nice & accommodating as much as they could but the general care of the hotel is being neglected and it's showing.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Jordan

Nothing unique, but my stay was good

Self

6/10

Pleasant

19 Apr 2026

Robert

Asked for fresh duvet through text and in person due to stains on the one in room, three times. TV had a blue screen over half of it. Only 2 towels and 1 roll of toilet paper in room. Just would have expected a little more for the amount I've paid.

Partner

8/10

Excellent

16 Apr 2026

Latoya

Great customer service, good room

Family_with_children

10/10

Exceptional

12 Apr 2026

Chiquita

This was one of the best hotels I've stayed in. I thought it was a little sketchy from the outside surroundings. However, the hotel was beautifully furnitured and the room were extremely nice. The front desk staff were extremely nice and accomodating. Extremely professional all the way around.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

ashley

The hotel room was clean for the most part and smelt good. When I went to the window you can tell they don’t wipe the window sills it had a lot of dirt on it. The staff were okay they really didn’t speak when coming into the hotel. Overall it was just an okay visit

Partner

10/10

Exceptional

02 Apr 2026

Sylvia

Excellent hotel. Finally a genius figured to put night lights in the bathroom so you don’t have to turn the main light blinding yourself and bothering others!
Rarely seen even at fine hotels. Thank you!!!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Kathleen

I thoroughly enjoyed my stay at the Doubletree. I've stayed at Doubletree properties in the past and found this one to be lovely as well. Staff was accommodating pleasant, and was able to provide me with everything I needed. I was staying for a college tour at a nearby university with my child and when we return for further visits, I will definitely stay with them again thank you!

Self

6/10

Pleasant

23 Mar 2026

Rebekha

Our TV was not working. Things were missing from our bathroom, and when we asked for the items, they did not bring them. So I had to go down to the front desk to ask again for the items. They forgot to clean our room, even though I specifically asked them to do it, so we had to ask for new towels. Breakfast, for the price, was the quality you would normally get at another hotel for free. A lot of people had issues, and I would see them complaining at the front desk.

Family_with_children

10/10

Exceptional

23 Mar 2026

Chana

Always enjoy staying here

Self

6/10

Pleasant

21 Mar 2026

Angela

Everything was going well until the last night when the central air had a banging noise that woke me up. Twice I went to the door thinking that someone was knocking the door. When i got up from my sleep, no one was there. I couldnt go back to sleep because the banging was nonstop. Apart from that occurrence, everything was good.

10/10

Exceptional

18 Mar 2026

David

Very professional staff.

Self

10/10

Exceptional

18 Mar 2026

Christopher

Shiy was awesome I loved it

Self

8/10

Excellent

17 Mar 2026

Nina

Staff were courteous, room was clean and the onsite restaurant was great,

Family

8/10

Excellent

17 Mar 2026

Roger

Comfortable bed, fluffy pillows, so-so water pressure in shower.

Self

10/10

Exceptional

09 Mar 2026

William

Yes

6/10

Pleasant

09 Mar 2026

Brian

Gym level was flooded. Room was average at best and could use an update soon.

8/10

Excellent

27 Feb 2026

Michael

Overall, I'd give it a 4.5. Reason for 4.5 instead of a 5 is because I felt that breakfast should have been included in the itinerary, given that I was staying for almost a week. In any case, the room was clean, spacious and everything was working to my interest.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Michael

Friendly staff, clean rooms, nice hotel. Would recommend it to anyone

Self

10/10

Exceptional

23 Feb 2026

Stephen

The staff and housekeeping were courteous, professional, and helpful. The room costs were reasonable but the restaurant prices seemed a bit high although the food was excellent. I did notice the shower in Rm 153 drained slowly (we were standing in about 1\" of water while showering).

Family

2/10

Poor

17 Feb 2026

Chante

The power went out the internet wasn’t working the it wasn’t never told that breakfast was over at 11am

Partner

6/10

Pleasant

15 Feb 2026

Jerome

The WiFi and cable went out Saturday till bout 5pm with no updates

Self

2/10

Poor

13 Feb 2026

eric

The room didn’t have heat, shower handle was falling off and the water pressure was low HORRIBLE EXPERIENCE

8/10

Excellent

10 Feb 2026

Kenneth

Friendly staff

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Jonathan

Yes

8/10

Excellent

31 Jan 2026

James

Staff accommodating

Leisure Partner

8/10

Excellent

30 Jan 2026

Raymond

Attractive functional room. Both the hotel and the room were clean. Staff was very helpful and friendly.

Friends_and_family Family

4/10

Poor

27 Jan 2026

Yehuda

My AC in my room was not working it was freezing cold and barely I could sleep I called Customer Service and room service of no answer and in the morning I went downstairs, spoke with the girl and front desk and she promised to have a manager will call me, but he never did.

Leisure Partner

2/10

Poor

26 Jan 2026

turan

the room was very cold and the bed sheets did not look clean and there wasn't a continental like it was suppose to be i was told there would be continental breakfast between 6am and 11am but there wasn't any.

Friends_and_family Family

4/10

Poor

19 Jan 2026

Lauren

Unfortunately, my room had not yet been cleaned despite my request, and there was still garbage from the day before in the room. Additionally, an alarm goes off every morning at 3:00 a.m., which has been very disruptive.

The television was not working upon our arrival and required a technician visit the following morning. The microwave is also not clean enough to safely warm food.

Overall, this has not been a satisfactory stay.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Juana

The staff was super attentive and friendly. The best part of the stay.

After my first night, I moved to another room because the noise from the traffic below awakened me at 6 a.m. The second room was better and was very clean and conducive to relaxation.

The biggest negative was the restaurant. The advertised breakfast buffet was not available (did not exist) and alternatives were not good. Some items on the menu were also not available (like oatmeal). My cousin who was also staying at the hotel was equally dissatisfied.

Unfortunately, I would not recommend the hotel because of the disappointment of the restaurant both days I went to eat.

As I said, the staff was great and the room was comfortable.

Leisure Family

8/10

Excellent

29 Dec 2025

Suzanne

Clean roon

Friends_and_family Family

4/10

Poor

28 Dec 2025

Jerry

HVAC unit was so loud it made it impossible to sleep. Television did not work(dark screen), room was dirty.
All of these complaints were communicated and ignored.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Anthony James

The stay was horrible. The room wasn’t clean and there was blood on our sheets. There was no manager until the last day. Just a bad experience overall. I will not be going back.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Latrona

Wry clean room

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Oumar

Personnelle accueillante, nourriture succulente, belle rénovation, malheureusement les chambres ne sont pas insonorisés, on attendait les bruits des chambres voisines et dans le corridor. La bouche d’aération est directement dirigée vers le lit, elle bruyante aussi. Sinon, super expérience dans l’ensemble.
Merci

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Suzanne

Clean room
Quiet

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Taylor

The room was good- clean and smelled fresh. I could not check in on time. I waited till 4:15pm to check in which wasnt ideal. Hotel location was ok. Parking was limited. I did not feel like I got my money's worth.

Friends

2/10

Poor

12 Dec 2025

Jazmine

Room smells like BO. Blankets don’t look clean and crisp. Room is sad. Walked past. Pile of towels on the hallway.
Did I mention the room smells like body odor?

Business Self

10/10

Exceptional

11 Dec 2025

Qingyan

Easy checking in process, staff is very friendly, room is clean and with refrigerator and microwave.

Leisure Family

8/10

Excellent

05 Dec 2025

Mark

This is an older hotel which has received a superficial renovation. Good place to stay but not worth four stars. A fire on our floor at 4:00 pm on Saturday was very disruptive. Not their fault, but evacuation was not very organized.

Partner

8/10

Excellent

04 Dec 2025

karen

fitness center

10/10

Exceptional

01 Dec 2025

Natalie

Cours

8/10

Excellent

29 Nov 2025

Hana

All good. Convenient check in and flexible check out

Self

2/10

Poor

23 Nov 2025

Philip

Thugs hanging out around the hotel, gun shots in the middle of the night, loud neighbors on both sides of the wall. And the hotel needs major renovations.

6/10

Pleasant

16 Nov 2025

Ashley

I asked for a shower chair to accommodate for a person who is an amputee but was told they do not have shower chairs.

Friends_and_family Family

2/10

Poor

16 Nov 2025

Warren

Rude staff, poor/no service, gave us the wrong room (booked 2 beds, but gave us a 1 bed room), refused to change the room, breakfast was disgusting, had noise violations on our floor until 4am, and hotel did nothing to solve. Expensive for what one gets. Highly recommend NOT staying here.

Business_and_leisure Family

8/10

Excellent

12 Nov 2025

Michael

Convenient location. Clean rooms. Restaurant service was very slow and food was average. Friendly personnel.

Leisure Partner