PESTANA CIDADELA CASCAIS

Portugal , Estoril Coast
CASCAIS, Fortaleza da Cidadela - Av. Dom Carlos I, SN
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100 reviews shown

8/10

Excellent

06 May 2026

Stanley David

Very clean hotel. Gym has seen better days. It would have been

10/10

Exceptional

04 May 2026

nicole

Great staff, location and breakfast Buffett.

Self

10/10

Exceptional

03 May 2026

Kien

I really enjoyed my stay at the Pestana. It was perfectly located and walking distance to everything. The hotel itself was very clean, with well appointed facilities. The indoor pool was really nice. Outdoor pool is a but of a stretch tog et to but still nice to have. Breakfast was ok and view was incredible. The room I received was great after an upgrade. It was extremely quiet, spacious and loved the pillow selection. Rooms were extremely clean and linens super fresh. Staff were very thoughtful and friendly. Thanks to Thiago at the main desk for all his support. I would stay here on my my next trip to Cascais.

Self

10/10

Exceptional

28 Apr 2026

Martyn John

Everything

Family

10/10

Exceptional

24 Apr 2026

Harshivjeet

A fantastic hotel!

Great location by the marina and within walking distance to the centre. Everyone at the hotel was super friendly and accommodating. Special acknowledgement for Ayoub, Ana, Thiago, Sanjev, Arefin and folks at receptions.

Family

10/10

Exceptional

09 Apr 2026

Kim

Great centrally located property!

10/10

Exceptional

07 Apr 2026

ezekiel keereng

The hotel has the ancient charm that’s great but the room floor by the bathroom was peeling off and the bathroom door was old, otherwise all was clean and great,

Partner

10/10

Exceptional

15 Mar 2026

Penny

A fabulous hotel with a team of staff who just can't do enough for you. The breakfast is amazing and the hotel is spotless. The pools are great too. Small gym but ok if you want to maintain your fitness regime.

Partner

10/10

Exceptional

03 Feb 2026

James

Great hotel in good location. Super friendly staff. Love the combination of new and old styles. Lovely pool and breakfast 10/10

Leisure Partner

10/10

Exceptional

28 Jan 2026

Elizabeth

Amazing staff and a beautiful place to stay.

Partner

10/10

Exceptional

16 Jan 2026

Tania

Such a unique property right by the marina in the Citadel. Fantastic service! Breakfast was wonderful and the dining room faced the ocean so you can watch the sunrise. Highly recommend!

10/10

Exceptional

19 Dec 2025

Paula

clean room, great location, historic venue, 2 minutes away from the marina and also 2 minutes from main entertainment spot

Business_and_leisure Self

10/10

Exceptional

16 Dec 2025

Lesley Anne

Lovely hotel well positioned for walking to town.
Excellent breakfast lots of choice. Friendly staff.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Diserae

Breakfast good variety, rooms are big and comfortable, staff is amazing , walking distance to everythjng. The hotel is gorgeous !

10/10

Exceptional

10 Nov 2025

Jason

Night shift gentleman was amazing! I booked the wrong night and he made everything ok and upgraded us . We are beyond grateful !

10/10

Exceptional

31 Oct 2025

Richard

yes

Business

10/10

Exceptional

29 Oct 2025

david

Great room, fabulous location, super helpful staff!

10/10

Exceptional

28 Oct 2025

John

Very cool property. Modern rooms in a historic setting in the marina.

10/10

Exceptional

12 Oct 2025

Akshay

Outstanding staff and rooms

10/10

Exceptional

11 Oct 2025

Karen

Really cool historic building. Nice clean room & great staff.

Leisure Family

10/10

Exceptional

07 Oct 2025

Mark

Uniquely located hotel in a beautiful area

Leisure Partner

4/10

Poor

13 Sep 2025

michael

The showers were aweful no real head just a wand which sprayed everywhere , they offered to move us but to a smaller room , then they moved us to a room with a proper shower

Leisure Partner

10/10

Exceptional

28 Aug 2025

Carla

Amazing location, breakfast was great. Cleanliness was on point. Staff were all very friendly. Thank you for a great stay.

Leisure Family

10/10

Exceptional

31 Jul 2025

Julio

Great location

10/10

Exceptional

29 Jul 2025

luiz guilherme

great staff & amazing area

Leisure Family

10/10

Exceptional

25 Jul 2025

Paula

Great property, great friendly and efficient staff. The property is beautiful, the rooms are spacious and comfortable. Very well located, with easy access to all main spots in Cascais.

Business_and_leisure Self

8/10

Excellent

01 Jul 2025

Jaclyn

Love the location/art building/ pool/ staff/ breakfast. However saw numerous cockroaches- which I get happens. Also who we were with paid extra for a balcony and the balcony was basically little spaced in area with no view and they were very disappointed. Not the photos we saw on Expedia.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Ralph

Beautiful hotel

Leisure Family

10/10

Exceptional

10 Jun 2025

Michael

Lovely room with a balcony overlooking the marina. You're looking through the castle's crenelations, because you are in an old fort. Bathroom lighting is a bit much, but it's clean.

The location could not be better. The staff were universally competent and friendly, eager to please.

There is quite a large lobby with easy chairs, chess tables, books, and a bar that also serves food. Again, staff were excellent. Breakfast was first class.

In short a well-run, well-staffed, very pretty hotel in a perfect location.

Note: There is another Pestana hotel in Cascais which is very definitely not this one.

Business_and_leisure Partner

10/10

Exceptional

05 Jun 2025

Bill

The welcome was great, the rooms were larger than expected, and you are staying in a castle, how amazing!

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Joan

Was in a unique and very convenient location with great aesthetics. The room had high ceilings, was attractive and comfortable. The service wasn't as helpful or warm as in other locations stayed at in Portugal.

Leisure Partner

10/10

Exceptional

16 May 2025

Snorri

Leisure Family

6/10

Pleasant

29 Apr 2025

Cherine

Outside of the property was beautiful . Property was nice but a bit dated inside. Food choices were very limited - only 2 places to eat - the formal dining room - super expensive or the bar/lounge area . Dinner in the formal dining room starts at 8:30 pm which is a bit too late for our liking and the lounge area had a very very limited menu at expensive prices - the menu offers only sandwiches and they come with absolutely nothing - just a sandwich for 20 euros and nothing comes with it .
I would not stay there again unless you want to be taken hostage by the hotel .
Dining room and lounge staff were unfriendly but front desk were very courteous .

Leisure Partner

6/10

Pleasant

27 Apr 2025

Scarlett

Very good hotel, food wasn’t too good to be in Portugal, walkable area, excellent location. We had hard time to locate the hotel as they don’t have any signs. Parking is not onsite.

Leisure Family

10/10

Exceptional

25 Apr 2025

Penny

Perfect location

The perfect location for a visit to Cascais. The staff were amazingly friendly and the hotel was very clean although a bit tired in places.

Partner

8/10

Excellent

24 Mar 2025

Richard

Place was unique. Room was spacious and uniquely designed. The only window was up some stairs and you couldn't really see out of it. There was an art gallery and book store next to the hotel on the property which were very nice.

10/10

Exceptional

14 Mar 2025

Kirsty

Lovely three night stay. Room was a great size and bed was very comfortable. Room cleaned daily and evening turndown service included. Good choice at breakfast and lovely views over the marina from the dining room. Hotel was quiet & relaxing.

Leisure Family

10/10

Exceptional

09 Mar 2025

Mark

Comfortable hotel in historic building / setting

The Pousada Cascais is an excellent hotel. Such a fascinating, historic building and an excellent location just s short walk from the restaurants and bars of Cascais. Staff are also really friendly and helpful. This is our second visit and we’ll definitely be coming back.

Partner

8/10

Excellent

21 Feb 2025

Mark

Great hotel!

Loved the hotel! Service was excellent. The only criticism we have is that there is zero signage - we circled three times before we finally stopped a police officer to help us.

Partner

10/10

Exceptional

06 Feb 2025

Maria

Incredible location with great amenities and phenomenal customer service

Business_and_leisure Partner

10/10

Exceptional

20 Jan 2025

Omaima

Lovely Pousada in an old fort. It was amazing. Wonderful old buidling with all the amentities of a modern hotel.

Leisure Family

10/10

Exceptional

09 Jan 2025

oscar

Great hotel!

10/10

Exceptional

26 Dec 2024

Verified traveler

Great place and service.

Partner

10/10

Exceptional

10 Dec 2024

Denise Heather

Amazing hotel
Great position
Friendly and helpful staf

Partner

10/10

Exceptional

09 Dec 2024

Joao

Great staff complementing an excellent hotel option in the Cascais city center. Being next to the Marina, with many shops and restaurants is a plus. Parking nearby is not expensive for longer stays.

Business Self

10/10

Exceptional

14 Nov 2024

zbigniew

Super

Super miejsce parking dodatkowo płatny 20 € śniadanie wykwintne obiekt wart polecenia.

Friends_and_family Friends

6/10

Pleasant

13 Nov 2024

joao

Good location, but maintenance of the rooms and gym should be better. The park is not easy.

Leisure Family

6/10

Pleasant

04 Nov 2024

Maj Anne-christine

Beautiful , actually exceptionally well designed building and surrounding, the latter being the fact that the hotel is inside the citadel with interesting art galleries, next to the marina and the main city center. However, the stay did not meet our expectations. Despite having booked a room for three person (possible as per the search made) the room was prepared for two persons only, and to get another bed, towels, bath robes, cups etc for the third persons was not easy. Moreover the next morning despite call to the reception and talking to the spa staff, the sauna was not heated up to the requested level. And initially the reception did not recognize the VIP status and I had to specifically ask for it.

6/10

Pleasant

27 Oct 2024

Patricia

Nice location wonderful staff. Ave rooms and not enough windows. Bar area quite corporate and echoes

Leisure Partner

10/10

Exceptional

25 Oct 2024

Jake

Great location for Ironman Cascais. The staff is extremely welcoming and friendly. They helped with bike storage, allowed bikes in rooms, and opened breakfast early so athletes could eat before the competition.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Kathy

Great experience amazing breakfast and staff especially Paulo (luggage gent) and Naureen (waitress both lunch and breakfast) extremely helpful

Leisure Partner

10/10

Exceptional

10 Sep 2024

Verified traveler

Pestana Cascais Stay

Very enjoyable stay. The hotel is ideally located in Cascais with beaches, major attractions and restaurants within 15-20 minute walk. Hotel design is quite unique given it’s in the old castle. Breakfast good with great views over the marina (watch for seagulls wanting your food though!)
As other reviewers have noted, the corridors are long and some of rooms have steps leading to them - not an issue for me, but could be for those with any mobility considerations.
Overall recommend this hotel.

Self

10/10

Exceptional

19 Aug 2024

Richard

The indoor pool had a film of algae in the drains around the edges. The jacuzzi buttons on the indoor pool did not work (1 out of 4 worked).
The outdoor pool - At one end in the bottom of the pool was an un-capped drain hole which if you stepped on it was painful.
The decking around the outdoor pool was in poor repair.
On one side of the pool was a small hole which had such high suction that it could trap fingers or worse, injure a child. As an adult it was hard to remove my hand from this suction hole. this was just below the water level.

Other than the dangerous state of the outdoor pool, the hotel was great and the staff were brilliant.

Leisure Family

8/10

Excellent

18 Aug 2024

Michael

Was very convenient location. Pool was very small for a large hotel, hair dryer too hot.

Leisure Partner

6/10

Pleasant

13 Aug 2024

Miguel

When I booked I chose a room with a balcony and that was not what I got. It was relatively clean and the breakfast was good.

Leisure Family

6/10

Pleasant

30 Jul 2024

Tor

Overall the hotel is ok but definitely not 5*. The communal areas are pretty shabby, as are some aspects of the room, and there is very little atmosphere. We also had to ask for our coffee pods to be refreshed every day. On the plus side the location is great, the building is historically interesting and the staff were friendly.

Leisure Partner

10/10

Exceptional

22 Jul 2024

John

Only spent 1 night, but wish it was two! Great location and views.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Seng Chin

A highlight of the stay was the staff. We found the staff very welcoming and helpful from check in to suggestions on places to see during our stay to help with restaurants reservations to breakfast. They are a credit to the hotel and Cascais.

Leisure Family

4/10

Poor

16 Jul 2024

Paul

Did not receive vip gift, service was poor, long wait for coffee and breakfast. Poor signs to where things were. Room cleaned but no towels left had to ask for towels. Told later! Not a 5 star accommodation

Leisure Friends

10/10

Exceptional

28 Jun 2024

BARRY

You are inside of actual castle. Absolutely beautiful location. Staff friendly and amazing. I’ll be back

Leisure Family

10/10

Exceptional

27 Jun 2024

Matthew

Beautiful hotel in an amazing location. I will return!

Leisure Family

10/10

Exceptional

25 Jun 2024

Bernadette

Location was awesome, hotel was excellent.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Claire

Excellent hotel all round. Staff always cheerful and helpful. Quirky hotel within a castle. Short walk to town.

Leisure Partner

10/10

Exceptional

18 Jun 2024

Shezel

the staff at this hotel were exceptional. My son left his mobile phone in the back of an Uber on the way out on Saturday evening and the staff (Sara and the main manager) were very helpful in tracking down the Uber driver and securing his phone back. i cannot fault the staff. Very accommodating and helpful.

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Neil

Excellent hotel

Amazing stay. Love artwork throughout hotel and grounds. Such an unusual location inside a fortress. Great breakfast.

Partner

10/10

Exceptional

28 May 2024

Thialos

Great hotel close to Downtown and the marina .

Leisure Partner

10/10

Exceptional

17 May 2024

Judith

The calm spaces within the hotel, the friendly staff and the whole art atmosphere. I like the breakfast on the terrace overlooking the marina and also the outside pool.

Leisure Partner

8/10

Excellent

17 May 2024

Paula

This is an amazing property built within a fortress and palace of the late King of Portugal. The rooms, facing a beautiful view of the water, look onto a marina with shops and restaurants. During the evening DJ music can be heard from the marina up to 2 am which can affect sleeping conditions. There are two very nice pools which added a lot of value to my experience. The outdoor pool is a bit of walk up some stairs but the ocean and grassy area around the pool is very nice. Unfortunately, there was no pool services outdoors where used towels and dishware sat. It was hard to find a clean towel.

As a five star property , I expected the bed comfort to match the rating. Unfortunately, it did not. The mattress was soft and bouncy and needed replacement. My back hurt getting up every morning and that affected my overall experience.

The hotel provides a wide array of food for breakfast including fresh squeezed juices, made to order coffee drinks, pastries , breads, meats, cheeses, vegetables and made to order eggs and omelettes. As a gluten free eater, there was no pastries to choose from and the small amount of bread they provided was packaged in plastic and not very good.

I really enjoyed the location being close to town but away from the hustle and bustle of the touristy town of Cascais. There is a very nice walking and biking path from the hotel that overlooks the ocean. The art district that surrounds the hotel adds a lot of value and interest to the property.

Leisure Partner

10/10

Exceptional

13 May 2024

Tod

Both pools very nice
Though access to outdoor pool quite a walk

6/10

Pleasant

03 May 2024

Verified traveler

Nice hotel, front staff can improve

No empathy shown at the reception. Workers were more i terested in ticking the boxes rather than understanding the situation .

Surprisingly no/little recycling

Friends_and_family Family

10/10

Exceptional

16 Apr 2024

Marianela

40 minute commuter train ride to Lisbon. Great option if you want to stay in a quieter place than Lisbon. Hotel is in an old citadel. Short walk to Cascais and dining.

10/10

Exceptional

30 Mar 2024

Beverly

Excellent hotel we really enjoyed our stay thank you

Leisure Partner

10/10

Exceptional

17 Mar 2024

Gracia

Location plus amenities make this a perfect choice. Clean and safe. Plenty dining options inside the hotel and many more in the surrounding. Hotel breakfast buffet is amazing!

Business_and_leisure Partner

10/10

Exceptional

02 Mar 2024

Karen

Excellent hotel in the museum quarter. All the best sights are within easy walking distance. Don’t miss the Palácio de Cidadela in the square, but tours are limited so you need to book. The hotel gave us a 24 hour museum voucher with access to 13 places, which included the Palácio. This will save you quite a lot of money, although you’ll need to prioritise! The staff were exceptionally friendly and helpful. Everything was delightfully well-run in an understated way. Super comfy beds, cleanliness impeccable and the best breakfasts in the dining room overlooking the marina! Very relaxing, we loved every minute.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Verified traveler

Nice little hotel in great location. Great rooms. Lovely staff.

Self

10/10

Exceptional

24 Feb 2024

Melissa

Everything was excellent!

Leisure Self

10/10

Exceptional

12 Jan 2024

Verified traveler

Unmatched location

Best location in Cascais with views of the marina. Bed was very comfy and the room had everything we needed. The hotel layout is strange but that is due to the restrictions of the fort walls - it was a long walk to breakfast! But breakfast was good compared to other hotel breakfasts I’ve had in Portugal.

Friends_and_family Family

8/10

Excellent

28 Sep 2023

Randall

A real unique hotel

My partner and I stayed 3 nights here as a base to visit Sintra. Overall we had a really pleasant stay. The property is built inside of an old fort and the different areas of the hotel are from various eras of construction - there is a small color coded map in the lobby that explains all of this. Honestly I think they downplay the history of the site and buildings, which is a bit of a shame. I would have loved if more info had been included in the room and around the property to explain some of the history.

Most things you could want in Cascais are a short walk away and the galleries around the hotel courtyard were nice to visit. The breakfast buffet has a good selection to appeal to just about everyone but can be a little chaotic depending on the day and time. The pool is small and a bit of a challenge to find. Overall the signage around the property is a little lacking - it wasn't uncommon to see people getting lost trying to find their rooms.

Partner

10/10

Exceptional

25 Sep 2023

Kennah

The setting was like a dream; the dovetailing of very old and very new was seamless; service was top-notch; breakfast was a wonderful way to start the day--every day.

Leisure Partner

10/10

Exceptional

30 Aug 2023

Pedro

The location is excellent, the fact that it's open to the public can sometimes be an issue. The staff are actually too \"helpful\" it's not easy to have a quiet moment in the room

Leisure Self

4/10

Poor

19 Aug 2023

Christine

Make sure you always use the safe in your room. We had two cards scammed from the room with no great response from hotel. It is a hotel in a great location

Leisure Partner

10/10

Exceptional

07 Aug 2023

Patrick

Beautiful stay in the Artistic centre of Cascais.

Loved every moment, from driving under the archway into the courtyard; the setting of this hotel is phenomenal. The staff were so kind and giving. I loved everything about my stay at Pestana Cidadela Cascais. I'll be back.

Partner

10/10

Exceptional

24 Jul 2023

Aura

Great accommodations! And espectacular setting!

Partner

4/10

Poor

19 Jul 2023

Lorraine

Ants in my room.

The room had ants in it. The hot food was cold. The room should have been described as a down-floor room with people walking past which meant the curtain had to be closed all the time.

Business

8/10

Excellent

18 Jul 2023

Elizabeth

The setting of the property in the old fort is absolutely beautiful. There sre wonderful sculptures and slightly crazy artwork wherever you look.

Leisure Family

6/10

Pleasant

16 Jul 2023

David

While the hotel is in a beautiful, historic location, with a great outdoor pool, I am rating it on the basis of it (and its price point) being 5 stars.
The pros:
- location
- outdoor pool
- rooms were clean and comfortable
- pool staff were great (as were breakfast servers)
- breakfast was decent - apart from when the couple next to us proceeded to take 10 hard boiled eggs and eat them with all the grace of the Cookie Monster (not the hotels fault I know. Was just something I wanted to share). Good job I didn't want a hard boiled egg that morning
The cons:
- never got a call to say our room was ready (picky and we understand they are busy, but still, it's easy)
- rooms were really, really weirdly designed:
---the doors to the patio opened from the middle, and the wrong way, like they had been put on back to front (not a big deal, we just looked in a mirror to open them)
---limited space in the bathroom - seriously, I kept accidentally phoning the front desk with the bathroom phone every time I wanted a wipe (i.e. zero space)
---no extraction fan
---no iron (do I care if I am a little wrinkled? No. Does my wife...! Seems a basic necessity.
Again - this is all on the basis of it being 5-star, it's not fussiness or unreasonable expectations on our part. I've stayed in 1 star to 5 star places and unfortunately this is closer to 3.5. Finally - the bars were non-existent. The reception bar closed at 7pm and resembled a co-working space, or funeral waiting room. Upstairs, empty!

Leisure Partner

10/10

Exceptional

14 Jul 2023

Caroline

Really enjoyed our stay

10/10

Exceptional

11 Jul 2023

Olwen

Nice pleasant stay

The weather was good, the hotel ideally located and peaceful, the room was hit and miss with the cleaning and towel changes and some days didn't get done until the evening. We had a lovely holiday and I would recommend the hotel and Cascais.

Friends_and_family Family

8/10

Excellent

06 Jul 2023

Talitha

Great hotel

Leisure Family

10/10

Exceptional

24 Jun 2023

Hector

Perfect place for Cascais

Very nice hotel in a great location. We got upgraded to a suite as the reservation stated and the room was immaculate. Breakfast was incredible.

Partner

10/10

Exceptional

21 Jun 2023

Joanne

Lovely hotel. Not too far from the train station and a short walk to a variety of nice restaurants in the marina area.

Leisure Family

8/10

Excellent

13 Jun 2023

Alexandre

The building and conversion to a hotel is beautifully done, the bar area lacked atmosphere and a view ! Breakfast room was lovely as was the breakfast…. excellent selection

Business_and_leisure Partner

10/10

Exceptional

25 May 2023

Luiza

I enjoyed the the Hotel, breakfast, SPA massage, close to the center. However I think the rate of 519 Euros is expensive.

Leisure Partner

8/10

Excellent

12 May 2023

K E

Take a foam mattress cover.

Fabulous architecture, friendly and efficient service. Good food in the restaurant. Lovely swimming pool :-)

Hard and uncomfortable bed :-(

Partner

10/10

Exceptional

13 Apr 2023

Keri

Our first stop in Portugal

Absolutely fantastic! Great location, great service, and even better breakfast! Loved every minute. Would highly recommend!

Friends_and_family Family

10/10

Exceptional

25 Mar 2023

Pedro

Have stayed at this hotel numerous times. Always a pleasure to return to and the staff are fantastic.

Business_and_leisure Partner

10/10

Exceptional

22 Mar 2023

gillian

friendly, attentive and informative staff.
wonderful breakfasts
great views

Leisure Partner

10/10

Exceptional

27 Feb 2023

Pedro

Fantastic gem of hotel in one of the best locations in Cascais.

Have stayed a number of times and they have upgraded most of the rooms over the years.

Business_and_leisure Family

8/10

Excellent

28 Oct 2022

audrey

Located in the arts district where small artists, artisans and boutiques encircle the property, this hotel is well located BUT FOR Construction entering the square preceding the hotel. Not well lit nor does it afford easy walkable access at night.
However, service at hotel is very good- they went the extra mile in giving us a to-go breakfast package because we had to leave for airport before 7am.
Any accommodation which has “Pousada “ preceding the name promises to be of high quality. Recommended.

Leisure Friends

8/10

Excellent

23 Oct 2022

Maurice

Expensive but good location.

Very expensive hotel. Average food. Service was 3-star at best. Had to ask every day for mini-bar refill

Business