Sorriso

Turkey , Istanbul
ISTANBUL, Ordu Caddesi No.60 Laleli Fatih, 65
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75 reviews shown

10/10

Exceptional

16 Aug 2024

Verified traveler

Overall nice stay

Leisure Family

2/10

Poor

31 Jul 2024

Mahmoud

The room is two small for 2 people

Leisure Family

2/10

Poor

31 May 2023

Mohamed Zehni

I booked this hotel thinking it is a 4 stars hotel, but it was not. The room was dusty, AC did not work, safe was broken, bathroom had mold in the shower and wash table. In addition, we were not informed of the construction that is being done outside the hotel. Therefore, we had to drag our bags, and no one helped us to take the bags upstairs. Guests were too noisy and no one asked me to respect others' requirement to have a peaceful breakfast. I decided to checkout two nights after (original booked for 4 nights) and sadly I forgot my Airpods Pro in the room. I called the hotel and I informed them that I forgot the airpods in the room and they should call me if they find it or not. That did not happen, The lady responded \"ok ok\" and hung up right away.

This was the worst experience I had in istanbul and never again. Shame to call yourself 4 stars hotel.

Leisure Family

8/10

Excellent

19 Apr 2023

Paula Andrea Sanchez

The staff was very helpful, but the facility part like the sauna and jacuzzi has a misleading information, you have to booked and paid to use these facilities.

Leisure Family

10/10

Exceptional

28 Nov 2022

Ruzaliya

An excellent place to stay. Easy to reach all historic areas. The staff is professional, helpful and speaks English.

Leisure Family

10/10

Exceptional

27 Nov 2022

Ruzaliya

Very good and helpful the personal.

Leisure Family

2/10

Poor

15 Sep 2021

Nada

Will never do it again

This hotel is one of the worst hotels I have ever seen in my life. We stayed there for one week me and my friends. My friend left her purse in the closet and went down to the breakfast for 20 minutes. They stole 4000 from her purse and left the Turkish money and the credit card and the passport which were there. We complained to the front desk and ask for the manager to speak to. For three days asking for the manager and never showed up. Bad attitudes and no respect to people at all.

Friends_and_family Friends

2/10

Poor

15 Sep 2021

Nada

Worst hotel

The hotel staff are so rude. The food was dirty abs had insects and flies. Customer services is Zero, the cleaning staff stole 4000$ from my purse while I went down to take my breakfast. I asked for the manager for three days no manager came to file a complaint. English skills is zero. No way to communicate with anyone. Definitely NO

Friends_and_family Friends

2/10

Poor

05 Sep 2020

Verified traveler

Nothing like on pictures. No pool no terrace very bed breakfast

Business

6/10

Pleasant

26 Oct 2019

Verified traveler

Breakfast was not great, lift stopped working briefly, only one key card although we were two occupants in the room.

Business_and_leisure Partner

10/10

Exceptional

03 May 2019

Aclass

Staff very helpful Honest and. Adorable food was good just can't complain well done 😍

Leisure Family

8/10

Excellent

21 Feb 2019

Lana

It's in a good area, has a swimming pool upside, good hotel in general

8/10

Excellent

13 Feb 2019

Verified traveler

Easy placement , clean , nice staff and friendly , the mine rooms noisy ,,

Business Self

6/10

Pleasant

01 Jan 2019

Musa

2 weeks in Turkey

It wasn’t a very pleasant stay especially after we moved in from a 5 stars hotel with all facilities. We won’t to be closer to downtown with easier access to local transportations and memorials. The hotel was over priced based on the location, I had no other choice but to stay. On the other hand staff was very nice and Curtis

Family

10/10

Exceptional

14 Nov 2018

Akhtar

Great hotel for the price you pay and great location, helpful having a great restaraunt attached. Only Downside rooms are crammed and breakfast selection is poor. But you get what you pay for worth staying in and recommend the hotel

2/10

Poor

26 Oct 2018

Verified traveler

The staff were not friendly or helpful at all and the cleanliness level was very poor.

10/10

Exceptional

03 Jun 2018

It was a great stay . The staff was so friendly and helpful ful. The hotel was very comfortable. However, the area was very bad ! I don’t recommend anyone to stay in aksaray ! Because infront of the hotel someone stole the phone of my friend!

8/10

Excellent

30 Apr 2018

Niveen

Nice

It was a nice comfortable stay, rooms a bit noisy.

Family

8/10

Excellent

04 May 2017

SaiDawi

Good nice hotel, familial one, friendly staff, good area

8/10

Excellent

04 May 2017

SaiDawi

Good nice hotel, familial one, friendly staff, good area

2/10

Poor

15 Apr 2017

Fouad

Terrible

My reservation was for twin room but i arrived at the hotel at 5pm but my friend come late as 1am from another country the receptionist gave him a single room and when we found each other in the morning thy charge us 40usd and it is was there mistake .

2/10

Poor

09 Apr 2017

mahmood

Rubbish hotel

Rubbish hotel. A/C not working in mostly many rooms. I booked double bed but they give us twin room. Breakfast rubbish. Room & hotel not clean at all. Real hotel opposite to what you can see in hotel nice pictures. I don't know who likes and give high rating to this hotel.
Only good location.
Otherwise I don't recommend to anyone for this hotel.

8/10

Excellent

29 Dec 2016

Verified traveler

Hotel close to the sightseeing locations

Great hotel for a great price! The staff was kind. Hotel is close to the main historical places. Free breakfast! Shuttle from airport to hotel was ~$30 and we had a ton of luggage. Rooms are a bit small, but not an issue. Overall I would recommend this hotel.

8/10

Excellent

09 Mar 2016

Waleed

Not bad

The main reason I got this place is that it's right off a main metro line that takes you to the airport (red line), intersecting with another line that takes you to the main attraction areas of old Istanbul like Sultan Ahmet, Eminonu, and Bayezit (blue line), and it was not that far from Yenikapi station (grey line) where it'll take you to the Asian side (Uskudar). The blue line is a little slow and has many stops, so I may have chosen a hotel closer to the main attractions, but it was still a very good location. the down side (which I didn't really think of) of being in this location is that it's noisy. I'm a light sleeper, but it was still not bad. The breakfast is excellent, as is the case for many Turkish hotels (compared to typical breakfast of 3 star American hotels like Hampton Inn, Courtyard Plaza, and the like). You have a few olive varieties, jam varieties, cheese varieties, cold cuts (meats), cold cooked veggies, proteins (2-3 varieties of eggs, sujuk, etc), cereals, and more. The room I booked was double bed single occupancy, but I found it to be on the small side, probably the smallest in the hotel (based on the fire escape map posted in my room). I didn't use any amenities (gym, pool, cafe, etc) so I don't have any comments about them. Given the price, it was a good deal for me, I'm pleased with the experience.

8/10

Excellent

26 Jan 2016

Mohammed

Excellent four star hotel

Partner

8/10

Excellent

13 Sep 2015

Anne

Great value

Very close to trams
Easy to get about close to tourist attractions
Staff were extremely helpful
Restaurant an added bonus
I would stay there again

8/10

Excellent

29 Jun 2015

Lai Fong

Great breakfast

Family

8/10

Excellent

16 Apr 2015

Mario

First time in Istanbul

Great location and easy access from local transport.

Family

8/10

Excellent

11 Mar 2015

Nathalie

Nice hotel close to the Tram Station

I booked online I took a great price the stuff are so friendly and talk several languages.

8/10

Excellent

28 Dec 2014

Abdulhamid

Good hotel... good price

Good hotel.. but it is a tough competition in the area.

Family

8/10

Excellent

18 Dec 2014

Bijan

My first time in Istanbul

Staying at this hotel was among one of few stops in my latest trip. Despite what I'd heard from people who had previously traveled to Istanbul, It was a pleasant stay. I was told the star ratings were not accurate and that was what I had my mind set prior to my stay. When arriving at the hotel my friend and I were greeted in a very friendly, quick and professional manner. Rooms where clean, good internet speed, good breakfast, very quiet and frankly exceeded my expectation. I definitely recommend this hotel and look forward to staying at this hotel in the near future. This is a great hotel for the ones who are looking for affordable yet descent place to stay. Keep up the good work.

Family

10/10

Exceptional

15 Dec 2014

Verified traveler

Good hotel

Good location, wonderful resaturant at hotel, good ratio \"price-quality\". Highly recommend!

Partner

6/10

Pleasant

08 Nov 2014

Verified traveler

A bit disappointing!

No wifi in room (7th floor).
Lots of noisy building work going on in next room-wouldve appreciated notice about this. As stated on previous reviews, all costs in euros or dollars....i wanted Turkish Lira or British pounds...this seemed like a hassle for staff!! Rooms are clean & bathrooms are lovely. Breakfast is very good. Location is really close to metro but it is a bit scary at night...not recommended for solo female

10/10

Exceptional

19 Aug 2014

saida

Nice hotel close to everywhere.

The staff are very polite and helpful. The breakfast was amazing.

8/10

Excellent

05 Jul 2014

Verified traveler

Friendly

They were so good about being welcoming and gave us drinks whenever we were in the lobby.

Family

10/10

Exceptional

16 Jun 2014

Gee

Good services, great location

We stayed at this hotel for 5 nights.. The hospitality was great.. They upgraded us from double room to triple room! They even allowed us to check in as early as 9.30 am. Overall we satisfied with their service. We will definitely check in this hotel again if we come back to Istanbul. Location was also great, near to tram station. Easy access from the airport as well.

Family

8/10

Excellent

30 May 2014

Murad

Renovated but small rooms

Very Good

Family

8/10

Excellent

28 Apr 2014

Robert

good price/quality ratio

Convenient location at Ordu Cad near Aksaray metro and tram junction. The breakfast is above average in Istanbul. The hotel and room are clean, and the standard is fairly high. The room was small for my liking, but I slept well. First floor rooms are quite close to the traffic in Ordu Cad, but it was not overwhelming. If, on the next occasion, the offer is similar to the one I got this time I will choose Sorrosio next time as well.

8/10

Excellent

01 Dec 2013

jzhang

good place to stay

Stayed there for one night only, but yhe lication and food is unbeatable. Really enjoyed it. Will use it again if I visit

6/10

Pleasant

30 Nov 2013

Verified traveler

An ok hotel, bad location!

The hotel was fine and the staff was friendly. The queenside bed does not fit the room well and it felt small and cramped. The shower is annoying because the water easily sprays all over the floor. The spa downstairs was fine but sketchy and kind of overpriced for hammam +massage. Lots of old Turkish men getting \"massaged\" by women. The location is near the tram but not near any nice restaurants or cafés. Bad neighborhood for going out at night. 15 minute walk to grand bazaar but it's up a big hill and 20 minutes to sultanahmet. Neighborhood is close to \"red light district\". Stay somewhere else.

6/10

Pleasant

19 Nov 2013

turki

way below my expectations

I think 4 stars is too much for this hotel. the only good thing is the location while nothing else worth it to stay

10/10

Exceptional

20 Oct 2013

Beverly Poole

Great location, great stay!

Loved it, will go again!

6/10

Pleasant

01 Oct 2013

Dickie

A little noise as I can hear the child cry from neighboring room

Family

10/10

Exceptional

01 Aug 2013

James

Great

The hotel room is new and clean. Very comfortable for a single traveller. The hotel is just right next to Aksaray Tramway station which is so convenience to travel around Istanbul. The restaurants nearby is much cheaper than in town.

6/10

Pleasant

24 Oct 2025

Dargham

Dålig frukost

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Adel

Super godt hotel

6/10

Pleasant

11 Jul 2024

Koda

Für kleines Geld relativ gut im Einkaufsviertel. 200€ mehr und es geht viel schöner. Aber im großen und ganzen eine gute 3.

Leisure Partner

10/10

Exceptional

13 Feb 2024

Adil

Godt 😀😀😀

2/10

Poor

21 Oct 2023

Berkay

Ich war 6 tage im Hotel, die Zimmer sind unhygienisch und vorallem ist die Umgebung sehr unsicher. Bitte guckt euch erst um wo ihr welches Hotel bucht, lieber bezahle ich 50-100€ mehr und habe eine sichere umgebung mit vielen Transportmitteln. Erstes unf letztes mal. Habe Expedia kontaktiert, damit ich mitten im urlaub mein Hotel wechseln kann, der Manager des Hotels hat sich nicht zurückgemeldet. Fazit: es dreht sich alles nurrrr um Geld

6/10

Pleasant

27 Sep 2023

Vinh Khanh

Keiner schöne Gegend

Leisure Family

8/10

Excellent

11 Apr 2023

albanis tibisay

het enige slechte is het personeel spreekt geen engels. communicatie is een beetje moeilijk

8/10

Excellent

02 Nov 2022

Youssef

alles was dichtbij grand bazar ahmed sultan fatif

Leisure Partner

10/10

Exceptional

24 Oct 2022

Abdullah Khafif

Goodt meget

Family

2/10

Poor

26 Sep 2022

Julien

Je vous ai laissé 1 message à mon arrivée et vous ne m’avez pas répondu
L’hôtel ne correspond pas aux photos,il est tout petit,chambre minuscule
Très mauvaise expérience

Business

6/10

Pleasant

14 Oct 2019

Verified traveler

Trop de monde en sortie de l hotel ,petit dejeuner correct et tramay a proximité

Leisure Family

8/10

Excellent

10 Oct 2019

Uli

Das Hotel liegt sehr zentral im Stadtteil Fathi, sehr gute Anbindung zu Tram und Metro und hat alles, was ein 4*-Hotel haben sollte.
Unser Zimmer war sehr gut ausgestattet und sauber, allerdings auch sehr hellhörig, lag wohl am Durchgang zum Nachbarzimmer.
Zimmer wurden täglich gereinigt, alles gut.
Das Hotel und das angegliederte Restaurant leben von den Mitarbeitern, die Freundlichkeit und Hilfsbereitschaft von der Rezeption über Restaurant, Zimmerservice Bois hin zum Gärtner sind top.

Leisure Family

8/10

Excellent

14 Sep 2019

Verified traveler

Ne parle pas le francais chambre cote rue tres bruyant et petite piscine
Chambre propre menage fait ts les jours personel attentif sympa petit dej parfait

Leisure Partner

8/10

Excellent

19 Nov 2018

Bruno

Buon Hotel,ottima posizione, vicino ai mezzi pubblici.Zona commerciale con molti negozi di vario genere.

10/10

Exceptional

20 Oct 2018

Sarah

Très confortable très accueillant et très bien situé. Très propre

2/10

Poor

17 Oct 2018

MOURAD

Mauvais

Bruyant service pas bien hamam payant repassage payant personnel pas sympa

Partner

8/10

Excellent

14 Oct 2018

Ahmed

Gute Lage
Restaurants und Sehenswürdigkeiten in der Nähe

8/10

Excellent

06 Oct 2018

Laila

Très bien

Friends

10/10

Exceptional

13 Sep 2018

masito

Aardige personeels

Wel leuk hotel, alleen de kamer was best klein, en de douche kabine was heel erg klein samen met de wc, eten was super lekker zoals ontbijt en avond eten!
Plaats van het hotel is vlakbij grandbazaar, wel iets verder naar het centrum,

10/10

Exceptional

11 Apr 2018

Verified traveler

Hôtel très bon rapport qualité prix.chaleureux

Très bien situé très propre personnel competent.tres au dessus d autres hôtels du même prix

8/10

Excellent

08 Jan 2018

JOSE

Réclamation

Mon séjour été positif mais la connection été médiocre

Family

8/10

Excellent

24 Oct 2017

Urmas

Normaalne hotell

Hea asukoht ja igati OK hotell mõnepäevaseks peatumiseks.

Partner

8/10

Excellent

24 Apr 2017

sarah

L hôtel était parfait bien situé en plein centre

Très belle expérience très bonne vacance en famille la seule chose que je reproche au turc c est qu ils n ont pratiquement jamais le sourire ce qui est très décevant

6/10

Pleasant

08 Apr 2017

cecile

Accueil superbe,personnels chaleureux

Chambre très propre mais manque de climatisation donc sommeil presque impossible

2/10

Poor

05 Apr 2017

Amin

ich werde niemals diese Hotel buchen weil um 3 Uhr Nacht habe ich Beschwerden beim Information wegen laut von unsere Nachbar Ziemer. aber haben sie gar nicht darauf reagiert

8/10

Excellent

30 Mar 2017

riphilad

tres emplacement. Bon hotel

bon rapport qualité/ prix

Family

6/10

Pleasant

22 Dec 2016

Kazdali

voyage en famille

situation géographique

Family

10/10

Exceptional

04 Oct 2016

Muhaned H

“eccellente”

ottimo personale molto accogliente, molto amichevole e gradevole la loro presenza- noi siamo stati lì dal 28 al 2 ottobre e siamo stati benissimo. la colazione è buonissima e ci sono molte cose da scegliere. albergo pulito e dignitoso. Il centro città si raggiunge agevolmente a piedi, in pochi minuti ti ritrovi vicino ai monumenti più importanti

6/10

Pleasant

30 Nov 2015

Verified traveler

Small rooms

The room was very small, I ordered a Standard Double bed, but the bed was a large single and I didn't have space for my luggage. The hotel is close to a mosque and the morning prayer call will guarantee wake you up early in the morning. I ordered non smoking, but I got smoking room. I did not complain because I was staying only one night. The breakfast is simple. the juice is water with taste. 3 stars maximum. The shower floor had black spots should have been cleaned better.

8/10

Excellent

27 Sep 2015

Zarafshan

Min vistelse på hotellen var trevlig och bra. Maten på restaurangen var ingen god och de serverade dåliga frukt. När de lagade korv och stekt potatis till frukost och det var kvar då lagades de om med tomater och andra grönsaker så blev det en gryta .
Annars servicen var bra, personalen var bra och hjälpsam

Family

8/10

Excellent

12 Sep 2015

Izzettin

Sehr gut gelegenes Hotel. Tram und Metrostation in

Kurzaufenthalt in einer faszinierenden Stadt. Immer wieder

Family