Name: Best Western Santee Lodge
Address: 10726 Woodside Avenue, Santee, 92071, US

10/10

Exceptional

01 Aug 2026

Araceli

Good breakfast, friendly staff

10/10

Exceptional

28 Jul 2026

Lesli

I was honestly very surprised with this hotel. Everything was nice and clean & the staff was very nice . Breakfast was very delicious as well. U can make ur own waffles, they had omelettes, breakfast sausages, boiled eggs, bagels, cereal, yogurts, coffee, apple juice, orange juice & fruit.

6/10

Pleasant

26 Jul 2026

Peggy

The parking lot could use grading. That hill is hard to navigate.
There were hair balls on the shower mat and on the floor as well as on the floor by the sink.
The chairs were terribly stained.
Just my personal opinion, I don't care for the toilet paper and tissue paper touched by the room cleaners' hands. Pretty but not sanatory.

4/10

Poor

17 Jul 2026

Jose

Loose toilet seat. Toilet was leaking and the room smelled. Room smelled like cigarettes too. The breakfast was good. I had the room cleaned. They only take out the trash. Change the towels. They don’t vacuum. You get what you pay for.

Family_with_children

10/10

Exceptional

12 Jul 2026

Martha

M

Family_with_children

6/10

Pleasant

12 Jul 2026

Elizabeth

I will never take a hotel room again that is not carpeted--it's HELLISH. Echoing, uncomfortable, cold.

The bed was ok--they're so high I need a ladder.
I the room was not stocked with toilet paper--I saw the housekeeper and asked for some--it never arrived. The roll was empty.

The breakfast ends at 9am--that's utterly ridiculous and a great way to make sure most customers can't get breakfast.

The TV has no guide to help use the 2 remotes and find something to watch.

AGAIN THE BARE FLOORS ARE WHY I TOOK OFF STARS more than any other reason.

Pet

2/10

Poor

10 Jul 2026

Simara

Bathroom was nasty, breakfast was horrible

Family_with_children

2/10

Poor

06 Jul 2026

Sheila

The room stunk like dirty mop water, stained sheets, found spider in my bed alive.

Partner

6/10

Pleasant

06 Jul 2026

Nafisa Nawal

The room didn’t feel well-maintained, bedding had a weird smell and felt like not washed.

Partner

2/10

Poor

05 Jul 2026

David

The hotel was outdated and dirty. Sticky floors, stained bedding and multiple places smelled like urine. The staff did the best they could to help, but the whole place needs a major renovation. At least the staff was nice though.

Family_with_children

10/10

Exceptional

26 Jun 2026

Kelly

Breast staff and accommodating

Self

4/10

Poor

22 Jun 2026

Kathleen

The staff were all helpful and friendly, but the room was poorly maintained.
1.The shower wall pulled out every time you pulled the handle to engage the shower.
2. The AC/Heat/Fan controller had most of the LED lights burned out so you couldnt tell what was in or what the mode or temperature was.
3. The shower curtain leaked water onto the floor even when tucked into the tub, and when we wiped it up with a towel, it was obvious the floor was dirty.
4. There was no soap in the soap dispenser, and when I called the front desk, the connection was so bad that I could barely hear him.
5. The breakfast was very limited.
6. The charging connector on the bedside lamp was broken.
7. Didn't receive clean towels unless we found a housekeeper and specifically asked. We had requested towels each day at the beginning of our 4 night stay.

Family

10/10

Exceptional

22 Jun 2026

DALE

Decent place

Partner

4/10

Poor

19 Jun 2026

Krista

This motel needs some major updating and cleaning. The first NON-SMOKING room we were given reeked horribly of smoke, a filthy dog odor and some other disgusting smell we couldn't figure out. We complained and the front desk person came to confirm and immediately said someone must have smoked and had a pet there. He said they were completely full, but had one room left, hmmm.... He took us to that one and the key wouldn't open the door. Then he said \"we've had a problem with the lock on this room for a while and haven't had it fixed. Not sure why he would bother to have us try the key. He them let us in with the master key for the entire complex. We were going out that night, so he said when you come back in tonight, someone at the front desk will let you in. Very odd, but we had no choice at this point. This room didn't smell good either, but not as bad as the first. It overlooked the top of the roof with a large number of wires feeding into a receptacle. There was no air conditioner in the bedroom, so you had to turn up the one in the other room full blast and lave the adjoining door open so it could drift into the bedroom. The chairs had disgusting stains, the floor was scuffed up, and the unit just had a very \"tired\" feel to it. In addition, the bed and pillows were uncomfortable, and we both woke up with aches. I am surprised that Best Western would have their name on this property. I'm also disappointed that Hotels.com would offer this as well!

Partner

8/10

Excellent

15 Jun 2026

Lorie

The room was clean. We asked for cleaning service every other day. No one came. Had to ask for clean towels. The shower rod was loose so the curtain kept slipping causing water to get on the floor. The screws were coming up on the trim between the floor and the carpet so we had to put a towel to cover them so we didn't trip or stub a toe on them. The pool didn't look very clean. Wasn't filthy though. The room was small, but since we were using it just to sleep, it was okay.

Partner

8/10

Excellent

07 Jun 2026

Ross

Managed to get an accessibility room after some discussion. Evidently you can only reserve them if you phone in and not by registering online. Also right outside the accessible room was the only ice machine for the whole facility and it is not secured at night. People were filling large coolers at all times during the night. Most did not actually stay at the lodge.

Partner

8/10

Excellent

06 Jun 2026

RAYMOND

Staff was nice, rooms were pretty clean. Beds were pretty decent. A couple hairs left on the bathroom floor and shower curtain.
Parking was good.
Breakfast underwhelmed. Toast, tiny muffins, cereal, eggs weren't good, sausage wasnt very good.
There was batter mix for waffles but we just walked to the donut shop right next door.

Partner

4/10

Poor

04 Jun 2026

Chandra

Staff very unfriendly. Property was nice

Self

8/10

Excellent

27 May 2026

Randolph

X

Self

8/10

Excellent

24 May 2026

Rolando

Enjoyed the stay overall.

Friends_and_family Family

8/10

Excellent

19 May 2026

Moruje

Not bad. I wished it was better.

10/10

Exceptional

14 May 2026

JOANNA L.

Room was clean, beds were clean and comfortable nice area close to restaurants and freeway very convenient. Staff was friendly, we had a great stay

10/10

Exceptional

10 May 2026

MaryEllen

I stay at BW everytime I visit relatives in the area. Each time, I see improvements. The staff have always been courteous and helpful. I think it is a good value. I'll continue to go there.

Self

10/10

Exceptional

03 May 2026

Tanisha

Love the hot tub. Staff extremely helpful. Only complaint the room had a odor like possibly smoking inside other than that no complaints

Partner

8/10

Excellent

26 Apr 2026

Rahul

The breakfast was better than most similar options. They had hot food (scrambled eggs, cheesy omelet, sausage links or patties. If not for anything else, the breakfast and per friendliness are considerable factors to choose this spot.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

George

Old hotel, very clean, staff was excellent.
Need to replace some lamps that have actual plugs instead of the usb stuff.
Need to put some towel racks in the bathroom.

Partner

4/10

Poor

19 Apr 2026

Lydia

The property was decent. Pool appeared clean. There was coin laundry for guests. Unfortunately the room was dirty- sheets with stains and towels appeared dirty as well. The faucet to the tub shot off the wall during my shower due to being improperly installed thereby leaving the shower unusable. Issues brought up to management and no maintenance available and no alternative room available for the night. Overall, cannot recommend this property at this time.

Partner

10/10

Exceptional

15 Apr 2026

Ray

Nice hotel for the price
Safe neighborhood

4/10

Poor

13 Apr 2026

Michael

The room smelled awful. The floors were damp and there overall not a pleasant stay.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Jaime

Good

8/10

Excellent

05 Apr 2026

Holli

Staff was very friendly; had a lighting problem in the bathroom but it was fixed within 1/2 hour; seemed to have a little ant problem; beds were clean and comfortable; breakfast was very good for being complimentary.

Family_with_children

8/10

Excellent

23 Mar 2026

Kimberly

Quick family trip, good hotel in decent area. Have stayed before and will stay again.

10/10

Exceptional

19 Mar 2026

Valerie

It is a nice place. If stayed during the day would of loved to use the pool, since its been so hot

Partner

8/10

Excellent

11 Mar 2026

Isabel

Price was great clean room

Family

6/10

Pleasant

10 Mar 2026

John

Hot tub warm not hot

Self

10/10

Exceptional

08 Mar 2026

aiham

clean room

10/10

Exceptional

03 Mar 2026

Vicki

We were very comfortable at this establishment, the staff was friendly and we would definitely stay again.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

gary

ac good room good hot tub good

Friends

4/10

Poor

26 Feb 2026

Richard

The room had numerous issues Broken tissue dispenser, light switch that didn’t work, faulty shower, etc. But the biggest issue was the rudeness of the manager on duty in the morning. He turned a minor issue into a screaming match for no reason, and his anger was completely out of place. I would never take the risk of staying there again. The eggs at breakfast are also horrible …

10/10

Exceptional

23 Feb 2026

Diane

The room was spotless and very comfortable. We had an excellent stay there and the staff were very friendly and helpful also the breakfast is so good great variety of food! We are definitly staying there again!

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Manuel

Room: carpet free of debris, but dirty/freyed. Very thin walls- we could hear the people next door conversing ad we teied. To slee.

10/10

Exceptional

20 Feb 2026

Jeffrey

The room was clean and spacious. The breakfast was good and had some decent choices.

8/10

Excellent

16 Feb 2026

Richard

Staff very friendly. Room ok. Very quiet. Some hair on the bathroom floor but mostly clean. Breakfast so so.Scrambled eggs cold. Parking can be challenging. Hot water took a long time. Would come back.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Joyita

Yes

Leisure Family

8/10

Excellent

12 Feb 2026

Roy

Staff we great

Leisure Family

8/10

Excellent

04 Jan 2026

alfred

While linens were presented as clean and looked and felt as such, they are stained-rust, dirt, oil. Some lifetime maintenance was needed. Grout in the bath area missing. Bathtub pipe was loose in the wall. Poor caulking around tub. In general this is a nice older facility. Staff was impeccable, always with a quick courteous acknowledgement and helpful. Breakfast area was always clean (as is with most all the property) with food well stocked, fresh and hot.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Brenda

Room was clean, staff friendly. Food area was clean and stocked for breakfast.

8/10

Excellent

11 Dec 2025

Steve

Location location location

8/10

Excellent

10 Dec 2025

Robin

The room was an older remodel but clean and comfortable. No complaints about the room, I was expecting clean and not the ritz. The room key de-activated 3 of the 5 days I stayed there this trip and I do not know why. I have stayed here 4 times, I keep coming back so it must be good.

Friends_and_family Friends

6/10

Pleasant

08 Dec 2025

Robert

The room wasn't filthy, but it wasn't clean. The bed was hard. The water pressure was not great.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Audra

Breakfast was good. Staff was friendly and helpful. Rooms were clean. Hot tub was perfect. Pool was a bit dirty but overall not bad.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

John

The clerk was friendly

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Daniel

Room was clean and the staff was friendly

Leisure Pet

10/10

Exceptional

28 Nov 2025

Colby

It was convenient location for visiting family. It had clean modern updated rooms. Coffee in the room was great for morning and breakfast was good. Beds were comfortable and it was really a great hotel. We booked rooms already for Christmas.

Leisure Partner

4/10

Poor

25 Nov 2025

Jonathan

Travelled out west for customer, first time this far west. Got 2 rooms. Neither room was very clean. Cracked and missing pieces in the bathtub (assume it was an overlay). Stains on the sheets and duvet cover. Chair in room was broken down. Lights would turn on and off of their own accord.

While there (5 nights) 4 nights in a row it sounded like the room next door was doing remodeling. Loud bang noises, thumps, crashes. Multiple hours into the early morning (2-3 am).

Staff was friendly. Breakfast was normal hotel breakfast and available right on time.

Business

10/10

Exceptional

10 Nov 2025

Cynthia

The stay at the property was fine. Staff was attentive and very professional. The handicapped parking is a little odd with steep inclines so I did not park there.

Business_and_leisure Partner

6/10

Pleasant

10 Nov 2025

Cristina

Room was nice and clean. We didnt have the best experience at the beginning. I called the night before if we could do early check in and i was told 2pm would be fine. We stopped by before 2p and we couldnt check in until after 3p they had nothing available.
We also wanted to use the bathroom and it was locked and the gentleman said it was only open during breakfast time... other than that everything was great

Leisure Partner

6/10

Pleasant

29 Oct 2025

Luahna

My room was near the ice machine. People were using it late at night (2AM) and early in the morning (5AM). Woke me up every time.

Leisure Self

8/10

Excellent

25 Oct 2025

Linda

The room was clean but one of the queen beds was in poor condition. The outlet to charge my phone was broken. There were several young men outside yelling and screaming until almost midnight, which kept me awake and I'm sure everyone else with no staff to enforce the rules if there were any. The second night was more quiet .

Leisure Self

10/10

Exceptional

20 Oct 2025

Anthony

Staff was excellent.

6/10

Pleasant

13 Oct 2025

Sarah

The hot tub was great and it was nice and hot, however, the pool and hot tub area are only open until 8pm. I understand that you get what you pay for but y'all are charging too much for this one. The whole place needs updated, it's kind of falling apart, and the beds are terrible. I guess i know better now 😕.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Jesus

The place was great, easy check in, clean, we had a quiet evening and were pleased with the rooms. There is a major shopping area just minutes with ample food options.

Leisure Friends

10/10

Exceptional

05 Oct 2025

Brenda

My family and I traveled with our pets. The facility was very pet friendly. We were greeted by a friendly host upon arrival. Our room was clean and beds were comfortable. Breakfast served was nice, hot, and fresh daily. Plenty of places to eat near by. Gas station and freeways within close proximities. This was a very convenient location. I would definitely stay here again.

Leisure Pet

10/10

Exceptional

29 Sep 2025

Robert

Very clean! Nice stay.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Casey

The accommodations were family and pet friendly at a great rate. Our room was very clean.

Business_and_leisure Pet

10/10

Exceptional

03 Sep 2025

Shelly

This was a last-minute booking for us, as the hotel is one of two close to our daughter's home and the original accommodations for our visit fell through. What a great find! The room was quite satisfactory, clean, well- maintained, convenient, and reasonably priced (considering the cost of hotels in the San Diego area). Staff were helpful, pleasant, and patient. We would stay again by choice should the opportunity arise.

10/10

Exceptional

24 Aug 2025

Michele

Clean & comfortable

Leisure Family

10/10

Exceptional

14 Aug 2025

JEFFREY

Good breakfast.

Business

10/10

Exceptional

12 Aug 2025

RALPH

the rooms we got were clean, up to date and staff was very courteous! we enjoyed the breakfast they had in the morning for us also.

4/10

Poor

06 Aug 2025

Miguel

Unfriendly staff, witnessed a staff member cussing out another guest.

Leisure Family

4/10

Poor

04 Aug 2025

Scott

Will not stay agian.

10/10

Exceptional

28 Jul 2025

Chris

Good breakfast. Near highway an train station

Leisure Friends

4/10

Poor

21 Jul 2025

Amy

The staff were friendly. Check in was a breeze and the continental breakfast was good - waffle iron, eggs, sausage, a variety of pastries and bagels, yogurt and cereal. A staff person was always at breakfast - refilling as necessary which was great. The pool is small but centrally located and the kids loved it.

However, the property was a bit run down. The pillows and bedding had stains on them. The room smelled like steamed broccoli. We found two nickel sized live spiders in our room and a bat was outside the laundry room for 2 nights.

Leisure Family

4/10

Poor

12 Jul 2025

Jorge

Bed cover with stains
Floor super dirty, ruined my socks
Other occupants were drinking, going in and out of rooms like if it was party house
But the worst of all, BED BUGS!
felt itchy every minute we stayed in.
Never coming back!

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Manny

I love staying here

Business Self

4/10

Poor

10 Jul 2025

Davon

Just a hotel

Nothing special about this hotel. It’s way overpriced. Breakfast is ok

Business

4/10

Poor

07 Jul 2025

Eliza

My room had a smell and didty

Leisure Family

10/10

Exceptional

02 Jul 2025

Trent

Very impressed how clean and what a friendly staff . Recommend and will stay again .

Leisure Pet

8/10

Excellent

23 Jun 2025

Lesley

Comfortable, clean.
A bit musty smell.

2/10

Poor

22 Jun 2025

JESUS

Bad

8/10

Excellent

21 Jun 2025

Manny

This place was great

Business Self

8/10

Excellent

20 Jun 2025

Alexis

Clean hotel and room. Friendly from desk. Safe.

Business

6/10

Pleasant

17 Jun 2025

Ryan

N/A

Business Self

10/10

Exceptional

16 Jun 2025

Daisy

Quite and peaceful environment and a very safe place to stay.

Leisure Friends

6/10

Pleasant

15 Jun 2025

Joshua

My main concern was that I spent almost two hours fighting with the internet and at the end I was forced to use my cellular service in order to allow me to watch a movie. When speaking to the front desk, I was told the internet worked fine for him and that I should not have an issue. He said he would reset the internet but it is questionable if he did because it did not work after. My time was cut short having to deal with this issue which made it seem kinda like a waste of my hard earned money which I had spent hoping for some time to relax.

Leisure Partner

10/10

Exceptional

30 May 2025

Braijon

Stayed Monday-friday morning honestly a good experience i seen people complain about this place and only spent 1-2 days there a whole week at this place felt like home and i didn’t even wanna leave nice shopping center with a target about 5-8 minutes away depending on traffic and good food areas not to far away as well, will definitely be back

Leisure Self

8/10

Excellent

27 May 2025

Diane C

We thought it was noisy from street traffic.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Carole

It was a great stay

My stay was great!! And the room was clean and well maintained

Friends_and_family Family

2/10

Poor

17 May 2025

Martin

Absolutely disgusting. How this place is allowed to carry the Best Western name is a mystery. Pull the franchisee’s license NOW!

Leisure Family

6/10

Pleasant

16 May 2025

Morgan

There were a ton of gnats in the room.

Business_and_leisure Pet

2/10

Poor

15 May 2025

Joesph

Horrible!

It was absolutely horrible. They didn’t let me check into my room. Hotels.com couldn’t see the reservation and Best Western literally denied me access to the room I paid for. Had to sleep in my car outside the hotel with no blankets or pillows. Very unhappy with both Hotels.com and Best Western for either parties taking responsibility for this.

Business

2/10

Poor

12 May 2025

Fernando

Beds dirty bathroom was dirty floor was damage. Toilet, wasn’t sitting on the stall properly.

Leisure Family

10/10

Exceptional

11 May 2025

Kathy

The location and surrounding areas felt a little unsafe and noisy. Great location for what I needed. Excellent staff. Clean room.

Business_and_leisure Pet

10/10

Exceptional

04 May 2025

Sherry

Nice stay!

Leisure Family

6/10

Pleasant

30 Apr 2025

Scott

WIFI wasn't working, which unfortunately was important for who I was booking this stay for. I'll be staying away from this location for my employees until proven differently...

2/10

Poor

28 Apr 2025

Steven

No hot water, internet or spa.

6/10

Pleasant

09 Apr 2025

Blanca

The room had two queen mattress and the springs were shot on the sides, you had to sleep in the middle. Traffic noise. Staff and service were good. Continental breakfast was good, but surprised there was no cereal.

8/10

Excellent

09 Apr 2025

Erika

Renovated, however plumbing issues with bathtub.

Leisure Family

8/10

Excellent

06 Apr 2025

Robin

I have stayed here before.

This is the 3rd year I have stayed here since moving out of CA and only going back for visits. It's decent enough. Not outstanding and if you like a lot of luxury probably not for you but I find it to be OK to stay. Clean and comfortable

Friends_and_family Family

8/10

Excellent

24 Mar 2025

Susan

Good stay.

Clean quiet room. Cleaning product smell had to be aired out before we could close the door. Tub was slippery, maybe due to cleaning products on the floor or carpet, but otherwise was comfortable.

Partner