Name: Motel 6 San Diego El Cajon
Address: 550 Montrose Court, El Cajon, 92020, US

8/10

Excellent

24 Jul 2026

William

The staff were awesome and professional.

10/10

Exceptional

23 Jul 2026

mark

The staff was very helpful

10/10

Exceptional

23 Jul 2026

mark

They had an ice machine that wasn't working and the other one ran out of ice because everybody was using the ice machine that was working

6/10

Pleasant

21 Jul 2026

Gracie

the room had bugs i was given another room which was ok

Self

2/10

Poor

21 Jul 2026

Elisabeth

To start the room was clean apparently, and the sheets were full with stains everywhere I was nasty and let’s talk about all the people outside of the rooms smoking weed at 11 PM

Self

2/10

Poor

20 Jul 2026

Rosalina

Our stay at Motel 6 in El Cajon was one of the worst hotel experiences we’ve ever had. We reserved two rooms, and both had the same problems. There were roaches in both rooms, which made us feel uncomfortable and concerned about the cleanliness of the hotel. We stayed for two nights, and after being out all day on the second day, we returned to find that neither room had been cleaned. We didn’t receive fresh towels, the trash had not been emptied, and there was no housekeeping service at all.

The check-in process was also unacceptable. Check-in was supposed to be at 3:00 p.m., but one of our rooms wasn’t ready until 6:00 p.m., forcing us to wait three extra hours. To make matters worse, the microwave in our room malfunctioned. Once we started it, the door locked shut with our food trapped inside. When we called the front desk, we were told we would have to wait until the next morning for maintenance and leave our food in the microwave overnight. That response was completely unreasonable.

Another major concern was the environment around our rooms. There was a strong smell of marijuana throughout the area, and there were sketchy people walking around late at night and lingering near the parked cars. It made us and our family feel very unsafe and uncomfortable during our stay.

When we went to the front desk to explain everything that had happened, the receptionist was rude and showed no concern for our experience. There was no apology, no effort to resolve the issues.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Scott

A bed and sheets were clean, the towels are clean and that’s about it. The floor was dirty and did not look like it had ever been mopped. The area where the towels were capped was completely dusty and I’ve never been cleaned. The parking lot had several individuals living out of their cars, and the room below us had someone living in it long-term obviously. Several homeless individuals were in and out of the property the entire time we were there.

Family_with_children

6/10

Pleasant

19 Jul 2026

Maria

Bathroom smells like smoke the refrigerator didn't work, and the AC made a loud tapping noise the whole time it was on. We didn't mention any of these to the staff as we were only there for 1 night and too tired to complain. I do appreciate that even though they didn't have anymore available accessible ADA rooms, they did make sure I was on the lower level to make that a bit easier.

Family_with_children

6/10

Pleasant

19 Jul 2026

Chris

Go somewhere else in El Cajon

Partner

2/10

Poor

19 Jul 2026

michelle

A lot a noise, not clean

Family_with_children

8/10

Excellent

19 Jul 2026

Nelson

It was too noisy and it doesn’t have microwave or refrigerator

8/10

Excellent

18 Jul 2026

Jacqueline

Staff was very helpful when I needed an extra person to check in later

Friends

10/10

Exceptional

17 Jul 2026

mark

the staff did great

2/10

Poor

16 Jul 2026

Claudia

Aweful the first night had bed bug bites all over my back. Went to complain to front desk and no apologies. I made a new reservation for the next day and staff still no friendly.

Partner

8/10

Excellent

15 Jul 2026

Vince

D

6/10

Pleasant

15 Jul 2026

Jhonny

You’re getting what you pay for here in terms of a cheap room. The staff was great, very helpful and professional!

Family

10/10

Exceptional

15 Jul 2026

Gracie

Everything

Self

2/10

Poor

14 Jul 2026

Amy

I didn't get any sleep. People hung outside my door talking and smoking. There was a guy who played his boom box as loud as it could go. I didn't feel safe. They said they had security but never saw anyone. I will never stay there again. I would never recommend this place to anyone.

Family_with_children

2/10

Poor

11 Jul 2026

Petrina

The condition of my room and the lack of security on the premises was horrible.

Upon entering room 276, we noticed a strong smell of smoke and a strange odor. It appears the room was not properly cleaned; while the bedding was fixed, the floor was left visibly dirty.

Additionally, the environment outside at night is incredibly uncomfortable. There are individuals loitering in the parking lot by their cars—drinking, smoking, and roaming around the premises. During the day it was okay, but the nighttime activity made us feel unsafe.

I expected the hotel room to be thoroughly clean and to offer a secure environment, but that wasn't the situation unfortunately.

Family_with_children

6/10

Pleasant

09 Jul 2026

Michael

Good for a night sleep

Partner

4/10

Poor

05 Jul 2026

Aleksei

It was the worst motel 6 ever! I’ve never been to such terrible motel… some people were literally living there and they were very noisy at night and smoking all the time… we had to switch the room because it was unbearable!!
The microwave didn’t work the first day. Fridge didn’t work properly…
Toilets flushed from time to time.
We spotted a cockroach in the bathroom…
Nights were the worst time because the ac was working so loud and you could hear everything from next door rooms…
Pool was dirty.
But the stuff was polite.
Wouldn’t recommend at all!!
I usually don’t write this kind of comments but my vacation was ruined

Family_with_children

6/10

Pleasant

03 Jul 2026

Elka

For the price it was ok. The room was decent, service was ok, plenty of parking. Don't need towels because you might literally have to get them yourself, room keys stopped working out of the blue- annoying. The Motel 6 my husband and I experienced this time is not the same as we once experienced.

Partner

8/10

Excellent

01 Jul 2026

Angelica

You get what you’re paying for.

Family_with_children

10/10

Exceptional

29 Jun 2026

Verified traveler

Air conditioner was perfect. Parking was safe I parked in front of my room.

10/10

Exceptional

29 Jun 2026

Shukrani

Good place clean but bit pricey

Self

2/10

Poor

29 Jun 2026

MARISOL

I booked joint rooms and they gave me only one room. But charged me for both. They also had no towels in the room and the non smoking room smelled like cigarettes.

Family_with_children

6/10

Pleasant

29 Jun 2026

Robert

Floor in the room was in need of a good mopping.

Family

2/10

Poor

28 Jun 2026

John

Main door had a huge gap that you could see through. The bathroom wall had a noticeable splotch of dried blood on it. The mattress was super springing and way too soft. There were people playing loud music from three to four in the morning. It appeared that they stopped playing their music when they felt like it.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

DEMLER

Had a reservation but they overbooked but the staff was helpful and made it ok. Property was clean overall other than some homeless people hanging around but that was probably more due to the area. Parking lot was well lit and had security walking around at night. Room was old but overall clean. Not bad for a 2 day stay.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Julian

Will ever again. Pictures didn't do service either.

Partner

6/10

Pleasant

27 Jun 2026

charles

I had to ask for towels
And clean sheets

Self

6/10

Pleasant

26 Jun 2026

Amiyah

At first I was little concerned but if you need a room just to sleep and last minute planning its ok

8/10

Excellent

24 Jun 2026

Robert

Room was clean. Bed was nice. Easy parking. Air conditioner worked well. Shower nice. It was a motel 6, so you get what you pay for. I was very satisfied! Would stay again.

Self

6/10

Pleasant

23 Jun 2026

Ana

The are was not so good and the rooms could get some improvement.

Partner

10/10

Exceptional

22 Jun 2026

Antonio

Muy amable su personal , limpia la habitación

Friends

6/10

Pleasant

22 Jun 2026

Carlos

Motel 6 is Motel 6 and i never really expect much. However this one falls below an already low bar. Staff really nice, but that's about it. Please do your research before coming. El cajon is in San Diego County but it definitely ain't San Diego lol. Not suggested for Families, Solo Travelers just looking for somewhere to crash, Go for it.

.

10/10

Exceptional

22 Jun 2026

Ngimbi

Bad customer service and not enough cleaning

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Christopher

courteous and on top of everything thank you

6/10

Pleasant

20 Jun 2026

Alejandro

Clean room , dirty parking lot

Self

2/10

Poor

19 Jun 2026

Anthony

The place is dirty and had to switch rooms twice cause of dog hair which I’m allergic to and the air conditioner did not work

Family_with_children

10/10

Exceptional

19 Jun 2026

Crystal

The staff was very nice and we didn't have any problems. I will definitely, stay there again..

Partner

2/10

Poor

19 Jun 2026

Stacey

This is one of the worst Motel 6 I’ve seen. The air conditioner did not work it was basically a fan and it was a very hot day. The room was dirty including the bed sheets.

Friends

10/10

Exceptional

18 Jun 2026

Shannon

The room was very clean and stocked and accommodating considering we did check in early

Partner

4/10

Poor

16 Jun 2026

Angela

The beds are so tiny and broken they are really needing new beds and needing to upgrade this property

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Laurence

The heating portion of the air conditioner in our room did not work, but the more important cooling portion was fine.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Arturo

It’s a motel six. Don’t expect much. But if all you need is a shower and bed it’ll do just fine.

Self

6/10

Pleasant

05 Jun 2026

Brea

Easy to find and check in. We didn't have all the towels we needed when we got to our room, and it took a little while to get them. We did discover a bed bug, which put a big damper on the rest of our stay. The staff was ok. We woudn't stay here again if we had other options but maybe if we have to stay there again the experience would be better.

Partner

8/10

Excellent

02 Jun 2026

Ivy Ruth

A good place to stay if you need a place to crash in for the night

8/10

Excellent

31 May 2026

Annette

Well, there are squatters living. There are very rude and nasty, which is kind of messed up when we’re actually paying customers and they’re just squatters not paying for anything acting like they own the place but they pretty much do.

4/10

Poor

30 May 2026

Annette

The room above me or in the area above me was like banging on the ceiling for hours. Kids were outside screaming till about 12:30 in the morning then started with loud music about 545 in the morning. They have squatters staying there and they’re not very nice people so the people who actually pay for their rooms have nasty ass so-called neighbors.

Self

2/10

Poor

30 May 2026

Gabino

not a quiet place for sure

Friends_and_family Family

4/10

Poor

29 May 2026

Peter

Old, outdated room

2/10

Poor

27 May 2026

Thomas

The room was filthy. I walked barefoot and discovered my feet were completely black from dirt. The noise outside from people and cars was awful. Hard to sleep with that noise. Not enough towels for two people to shower. Human hair fragments dispersed through the bathroom and bed area. You could see light coming through the door. The beds were squeaky and you could feel the springs. The sink was unprofessionally painted black. The absolute worst hotel experience I ever had. Hotels.com should never havecplaces like that on their motel list. Obviously I will never ever stay there again. And on my next trip, I'm seriously considering using another service.

Friends_and_family Family

2/10

Poor

27 May 2026

francisco

No coments otros inquilinos haciendo mucho ruido no dejaban dormir y el staff ni hizo nada

Self

2/10

Poor

25 May 2026

ricardo

I didn’t like this model at all, weird activities going on there, I did not feel safe staying here and it was too far from downtown San Diego

Partner

2/10

Poor

25 May 2026

John

The room was clean however the bed was the worse bed I have ever been on. Laying on straight springs!

Self

6/10

Pleasant

25 May 2026

Alesha

Its affordable, there shopping and places to get food . Only down fall no fridge store food. No microwave in rooms . You have to go to lobby every time to warm your food up.

Partner

10/10

Exceptional

23 May 2026

Christopher

After a bit of a rocky start because of flight changes and having to rebook, a good 2 weeks, will stay there again

Self

8/10

Excellent

22 May 2026

Shams

The property is good in general, however, the response time for any request to provide service or support takes longer than expected. An incident of a barking dog in one of the rooms with no response from front desk, specially when the poor dog seemed to be alone for extended hours. Front Desk did not respond for our request to help with this because they don’t have security.

Most housekeepers are non-English speakers unless you know Spanish language.

Family

2/10

Poor

22 May 2026

Snehal

The rooms are not good, bathroom bad! Had booked a non smoking room but got a smoking one as we checked-in late! Honestly a lil shady crowd, wouldn’t recommend!!!!!

Friends

8/10

Excellent

19 May 2026

Omar

It was good

2/10

Poor

18 May 2026

Enrique

Neeed help homelessness

8/10

Excellent

16 May 2026

William

Staff very helpful, left my set of keys after checking out didn't realize till later. Called and they said house keeper will look for them. Found and called....luckily live local went and pick up keys from lobby. Price was reasonable. Room was clean, the bed mattress not very comfy only complaint but is a Motel 6 not a 5 start hotel.

Self

2/10

Poor

09 May 2026

Andrea

The new management is absolutely terrible. The entire property is going downhill since they took over a month ago. Really sad.

Self

2/10

Poor

06 May 2026

Karina

Worst place ever, extremely dirty, toilet was not working and once it overfilled all over bathroom and sleeping area. Once I notified front desk I was told there was nothing they can do and no one to clean it up. Front staff gave me trash bags a rags. Just horrible

Partner

4/10

Poor

05 May 2026

Elizabeth

The non-smoking room to smoke there were people taking multiple parking spaces for their vehicles. Air conditioning kept the room cold however, the room was not clean. The floors were disgusting. I wouldn’t step barefoot on them or in the shower either.

Self

2/10

Poor

02 May 2026

Art

Clean room
Easy parking
Old property not well kept
People smoking everywhere smell gets inside the building and rooms

Partner

6/10

Pleasant

30 Apr 2026

Bonney

TV has no closed captions for Deaf and Hard of Hearing people. Bathroom counter top needs a new replacement. It looks so worn out and also sink too. The bed is so soft and is not comfortable. The room needs to have an extra blanket. Thanks

8/10

Excellent

29 Apr 2026

Candice

Very basic amenities, a bar of soap, bath + hand and face towel and toilet paper. No fridge or microwave in room. One microwave for use in front of reception. Coffee at reception in the morning. Laundry machine and vending machines next to reception. Pool was clean.

Family

2/10

Poor

26 Apr 2026

Ruth

Mattress had springs sticking out. Flooring was lifting. There only sheets to cover yourself no warm blankets. Staff was nice

Self

6/10

Pleasant

21 Apr 2026

James

Not horrible, but if you can afford the extra $50 to stay somewhere better. Do it. Very basic hotel. Room was clean but it felt dirty for some reason. Old hotel. No toiletries other than hand soap. One towel, which had a long hair on it. No hand towels. I went to the front desk and they gave me, in his words. Their last towel. It was clean and he gave me a hand towel. Shower was good though. Water was super hot. No complaints there. Hotel was fine for the night, but I wont be back. I only stayed here because it was cheap, i was only showering, sleeping and checking out the next day. nice photos on the website. But they dont match actual location. A couple of positives. It is located right off freeway and everything is close by. Slept fine, quiet outside.

Self

4/10

Poor

20 Apr 2026

Christine

Rooms clean, shady people around and some people live there, people working on cars, bed so old they are dented and coils hurt, thin walls and you can hear everything, room numbers not in order. It was very noisey. If you need cheap and dont mind comfort and are willing to deal with poor conditions.

Friends_and_family Family

2/10

Poor

19 Apr 2026

Nadia

Power outage went out , a lot of random people walking around , it smelled like marijuana . Manager was not helpful , reception was not helpful or knowledgeable. Room was not clean floors where dusty .

Family_with_children

2/10

Poor

19 Apr 2026

Claudia

The motel from the outside looked very nice but too much outside noise. People are listening to loud music outside with the car doors open. A lot of people hanging out outside and just looking at you strange. We had trouble sleeping it was around 12-1am ppl kept making a lot of noise right outside our door. Would not recommend

Partner

10/10

Exceptional

19 Apr 2026

Chanette

I loved the staff, very friendly and helpful. I liked that it was pet friendly and everyone kept the area clean of pet waste. Room was clean and staff checked in regularly to make sure I had clean towels and housekeeping.

Pet

2/10

Poor

13 Apr 2026

JALISA R

The AC wasn’t working. The tub was very nasty. The room wasn’t cleaning the parking was ok.

2/10

Poor

12 Apr 2026

Tuan

Unsafe
I don’t like it

Family_with_children

2/10

Poor

12 Apr 2026

Kevin

parking is secure but nothing but dr*g deals and weed smoke in lot. Room doors do not fully close and room are filthy LOOK NOTHING LIKE PICTURES. 0/10

Family_with_children

2/10

Poor

12 Apr 2026

Hannah

The room wreaked of cigarette smoke. Made us all cough and I had to give my toddler an inhaler because of it. Was told it was because we were next to a smoking room but they couldn't move me due to no availability. Parking was fine, but there was a person not in her right mind walking back and forth in the parking lot. The room was dirty (dog treats on the floor in the bathroom, brown smears in the bathtub, hair on the sheets and floors). The bed was extremely thin and uncomfortable; you could see the springs through the mattress where it was sunk in on the sides. No breakfast, just coffee. Will NEVER book there again.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Haley

Yes

10/10

Exceptional

07 Apr 2026

Yukihisa

Doesn’t have a hair dryer but the room is clean and pricing is great.

Self

6/10

Pleasant

07 Apr 2026

Monica

Too many homeless

10/10

Exceptional

05 Apr 2026

Joel

No Comment s

Business

2/10

Poor

04 Apr 2026

Naohisa

Very rude receptionist

10/10

Exceptional

03 Apr 2026

Jamilett

Staff was amazing!

Friends

2/10

Poor

31 Mar 2026

Tahmid

There was roaches. Bed sheet was dirty.

Self

10/10

Exceptional

31 Mar 2026

Cathleen

A/C kept the room cool

Self

2/10

Poor

30 Mar 2026

Cindy

The room so horrible, the property was so bad. The door wouldn’t even close you could see outside and hear the highway
It was horrible. Traveling with young ones definitely unsafe and dangerous. Don’t recommend at all!!!

Family_with_children

2/10

Poor

29 Mar 2026

Juanita

The reviews here about being a good place are LIES. We got my two rooms downgraded because they had been given out to others. And we had to wait for a room because it was not ready(not clean)

Family_with_children

4/10

Poor

27 Mar 2026

A

Most of the stuff are nice a majority of the staff, including the manager needs guest service management classes or whatever you wanna call them they think it’s funny when employees park in disabled parking because they’re dating somebody there and he wants to get laid and then other guests parking disabled parking no placard they park in the lines. All they do is laugh about it. They do absolutely nothing. Everybody can park with where they want. Depends on who you are or anything get done. It’s like they say it’s who you know.

4/10

Poor

26 Mar 2026

A

People park in disabled parking with no placard and people park in the lines and security does nothing about it told the manager and he just laughed there are a few very nice staff members a few. I don’t know hard to explain, but none of them are really mean.

10/10

Exceptional

24 Mar 2026

Danny

Clean room ,friendly staff

4/10

Poor

24 Mar 2026

Girlie

The male staff the night we checked in was rude.

Friends_and_family Family

2/10

Poor

24 Mar 2026

Ali

Very dirty and I get sick because of this hotel, very bad and dirty inside and outside

Partner

2/10

Poor

22 Mar 2026

Jack

Not a good area. Homeless and prostitution outside the area. The room had roaches. The mattress had springs sticking out. Room was supposed to have a microwave but there was none. We had to move from the room but it was not much better. Our 10 year old was bitten in the face by a bug in the room. The room smelled like cigarettes and muggy. Will not stay there ever again.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Karla

My family and I stayed for 3 nights. We got there and got assigned a room with 1 bed no refrigerator which I originally requested and paid for. I called front office and Lauren moved us to another room without a refrigerator and not accommodating for my elderly mother which I requested when I booked room. She said they would bring refrigerator over and never did. The room was clean but couldn’t sleep because there was a lot of activity outside and the smell of marijuana was very strong inside and outside when you walked out the room. Wasn’t a great stay and I will not be staying here again. Bad customer service and rooms need repair.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Eric

Rough neighborhood, prostitutes and drug addicts around openly. Staff not friendly, choose a different place to stay than this place.

2/10

Poor

18 Mar 2026

JOHN

the bed was 40 years old and had a big hole in the middle of it.

Self

2/10

Poor

16 Mar 2026

Crystal

No. This property was in such a poor location with a fence around it and a gate. It was off the highway on a cul-de-sac unlike any Motel 6 I've seen.

I was so uncomfortable with the location I didn't check in.

Self

2/10

Poor

16 Mar 2026

Alexander

My stay at this location was extremely disappointing and unsafe. I encountered numerous serious issues:
Room Condition:
The room was severely outdated with worn, aging furnishings and fixtures. There were visible signs of neglect throughout—poor maintenance, dirty surfaces, and a general lack of upkeep that made the space feel unsanitary.
Safety & Disturbances:
Drug activity was openly evident throughout the property in common areas and the parking lot. I experienced constant noise disturbances at all hours—day and night—from guests and their activities that made it impossible to rest. Multiple dogs were barking continuously, creating an unsettling and disruptive environment.
Property Management:
The property appeared to house long-term residents, giving it a run-down, neglected appearance. This created an unstable atmosphere that made me uncomfortable during my entire stay.
Overall:
This location failed to provide a safe, clean, or quiet environment. The room was in unacceptable condition and the entire property showed alarming signs of poor management and neglect. I would not recommend this motel to anyone and will not be returning.

Partner