Name: Clarion Pointe El Cajon San Diego East
Address: 855 Sandalwood Dr, El Cajon, 92021, US

4/10

Poor

20 Jul 2026

Daniel H

Counts not check in until 3:40 Chair was torn up in room breakfast was ok but some of th amenities not working

Partner

6/10

Pleasant

20 Jul 2026

Heather

Floor wasn’t cleaned in my room before check in, it was dirty and had stains. the hotel is also is in a sketchy area . Definitely it worth what I paid for.

Family_with_children

6/10

Pleasant

18 Jul 2026

Mark

Bring your own towels make sure you tell them you want your room, clean and have fun no matter where you go :)

Friends_and_family Family

2/10

Poor

18 Jul 2026

Chelsea

There were pincher bugs and roaches all in our room. At one point, there was a bug crawling on one of us in the middle of the night. The room was dust free. The employees are very helpful though the breakfast selection was just toast and English muffins. I wouldn’t stay here.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

ABRAHAM

Front desk clerk was very helpful and accommodating.

Family_with_children

4/10

Poor

14 Jul 2026

Christian

Maybe im wrong, but this seems like this placed opened too soon after a poor renovation.

Positives: Easy check in and check out. Staff was responsive and helpful when they could be found. Mood lighting on the jetted tub was fun. Good water pressure in the shower.

Negatives: room was dirty when we arrived,(Trash from previous guests under the couch and desk). It wasnt super filthy but showed some lack of attention to detail.
Our room had a seperate sitting space with a hide a bed couch and tv...except there was no remote. The staff was unable to provide a replacement. The hideabed had no sheets or blankets, though these were provided right away when asked for.
Fixtures in the bathroom were very loose, like they were not attached properly. Light switch in bathroom clearly not seated well, though it did function. The molding between the wall and edge of the tub was lifted and loose, which Im sure allows water in during a shower. The molding was clearly not done by a professional as it was just kind of smeared against the edge....which clearly did not hold.
The shelf holding the fridge had clearly seen better days, like it had been gnawn on by a animal. The hotel claims its smoke free but I found cigarette butts every morning in the stairwell. Breakfast was essentially unavailable the first two days, as they ran out of about everything and didn't get a new delivery until day 3. The waffle maker was broken the whole trip so we ate out for breakfast each day(a 6 day trip).

Family_with_children

4/10

Poor

12 Jul 2026

Robert

Parking at the hotel is terrible as you share with Quality Inn across the parking lot. Elevators are antiquated and the fact that pets are so welcome that they ride the elevators and urinate in and around the elevators. Wi-fi connection was not there. I had to take my laptop to the dining room to do anything on it. The bottom drawer of the dresser was open when I first entered the room and I had to place a trash can in front of it to keep it closed. Other than that. the room was clean,, Not at all worth the money!

Self

8/10

Excellent

10 Jul 2026

Tina

I really liked that the hotel was updated with wood floors and also it was very convenient to be right off the I-8 to get to different places in San Diego.

Family

4/10

Poor

10 Jul 2026

Kathrin

Breakfast was not enough. It lacked.

Partner

4/10

Poor

06 Jul 2026

Regina

For the price the room and towels were not fully clean and cleaned properly. They also have a roach problem. They only have 1 icemaker and it barely works.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Connor

Way overpriced for the quality that was actually offered. This place is a quick-flip renovation slapped on top of an old beat up motel. Any of the nicer updated parts were completely negated by the glaring issues leftover from the original; worn out barely working elevator, overall weird vibes. They also listed it as a Queen bed in the room on the booking but it was clearly just a Full bed. We cut our trip short and left a night early. The staff were very nice though.

Partner

2/10

Poor

02 Jul 2026

Edmund

If there’s no star to rate, I would give zero star do not go there

8/10

Excellent

27 Jun 2026

Lorraine

Limited channels on TV which was a big negative. Pool very small Jacuzzi drained.

Partner

10/10

Exceptional

22 Jun 2026

Judy

Christopher at the front desk was extremely helpful. When I was assigned to third floor room, he offered to carry bags for me because of my disability. The next morning to my surprise I’ve been moved to a first floor room. He was such a helpful, kind, and courteous young man. You should be proud to have such wonderful staff.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Christopher

Great remodel enjoyed it here

2/10

Poor

19 Jun 2026

Laura

A place you pull into and think “ Oh no….” Staff and water pressure were good. Brown stuff on tub caulking, a toilet seat from the 70s, chipped bathroom mirror and non-working outlet in there, no window screen on plexi glass, not glass non locking window that was about to fall out, tweeker clients, man in bath towel yelling at maid for coming into his room while in the tub, no chair or hair dryer. Very sketchy and old.

Friends_and_family Friends

8/10

Excellent

11 Jun 2026

Lisa

The room was good. However the room does need screens on windows replaced.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Christopher

I had a pleasant stay here. Rooms are a good size and I’ll updated thank you so much for the good hospitality.

10/10

Exceptional

03 Jun 2026

Leeza

Staff were great!!!

Friends_and_family Family

10/10

Exceptional

28 May 2026

Sue

It was very roomy. Need to fix elevator a little bit. Breakfast could have been better.

Partner

2/10

Poor

21 May 2026

Karmas

Wasn't the best of service but the rooms were very clean so hey not bad

Self

6/10

Pleasant

05 May 2026

Heather N

Pros: The room was large and the bed was clean and comfortable. The waffles and coffee were delicious. Security was present at night. It was inexpensive. The air conditioning worked well. The staff were quite friendly. There is free parking and a gas station and Danny's very close by.

Cons: There was mold around the edge of the tub and no accessible bathroom available, so I couldn't shower or bathe. I never did get warm water to come out of the bathroom sink faucet, although the bathtub faucet warmed up quite quickly. Every voice outside the room could be heard loudly and clearly inside, so those outside could likely hear whatever was said inside, too. I wouldn't have wanted to be outside around the neighborhood by myself at night, as there was a lot of police activity. There was no safe in my room. The elevator button didn't work well and the front of it was broken off so I was stuck upstairs until I learned to push hard, hold, wiggle, and twist.

Self

8/10

Excellent

30 Apr 2026

Peter

The room was clean, ans the staff was friendly and attentive.

Partner

4/10

Poor

12 Apr 2026

Courtney

The rooms are old. Our door didn't fit the opening. So there was a large gap that let light and noise in all night. The furniture was falling apart as well.

Family

2/10

Poor

25 Mar 2026

Craig

The parking lot was full of people smoking dope. The doors to the two rooms next to mine was blocked by people drinking. The room was terrible--not even a desk to work at. The area was full of sketchy people rding around on bikes. I checked out and did not stay.

Self

6/10

Pleasant

23 Mar 2026

Eduardo

The room was clean.

2/10

Poor

21 Mar 2026

Giovanni

This hotel was inaccurate from the description and amenities. Upon arrival the room that was supposed to have 1 king bed, 1 queen and bunk beds was only bunk beds and 1 king bed. It did not sleep the number of people that was described on the website.
This said a hot continental breakfast, this was not that it only had waffles.

Family_with_children

2/10

Poor

17 Mar 2026

Yelena

The room was dirty, the staff unprofessional and impolite, the pool was not working, the area is unsafe to stay. I do NOT recommend to choose this hotel.

Partner

6/10

Pleasant

16 Mar 2026

Leon M.

Breakfast was decent. Staff was excellent. Rooms have been updated, but the TV buffered very often. There was mold in the bathroom and a broken toilet paper holder. Could have been better. Beds were half way decent.

4/10

Poor

15 Mar 2026

mark

Too many homeless or people hanging around in the parking lot in the morning. I had dents on my car

8/10

Excellent

24 Feb 2026

Peg

The room was clean, but old. The people were wonderful. Everyone working there was really nice and helpful. The breakfast could use some protein, but what they had was good. I couldn't get any news stations on the TV, but that might have been because I'm of the older generation and can't work the equipment like the kids can. All in all, I enjoyed my stay.

Self

6/10

Pleasant

18 Feb 2026

adam

Rooms need to be more up kept, the mini fridge door was dented. Curtain in the room was ripped in the middle.. when you took a shower, water was coming out from under the tub. The ice machine was not working had to go across the street to get ice.. chairs in the room were broken not safe .

6/10

Pleasant

17 Feb 2026

Xue

The management should consider extend the WIFI/internet to 3rd floors. If the front desk can pay attention when he was helping the check in, it would be helpful.

10/10

Exceptional

15 Feb 2026

Mohammed

👍

8/10

Excellent

06 Feb 2026

SAMUEL

Nice staff, good room

Business

4/10

Poor

30 Jan 2026

Samantha

Couldn't hardly sleep at night, the walls are either very thin or staff neglected to keep rowdy guests in check. There was someone stomping around above me all night, arguing with someone, a infant screaming on one side and another couple \"getting\" very busy very loudly on the other side, as well as my door didn't close correctly and it always sounded like it was being opened.

Leisure Self

8/10

Excellent

28 Jan 2026

Sandra

The room was good staff was friendly. The only downside was that the room was not cleaned every day and when it was they didn’t restock the coffee and cups.

10/10

Exceptional

05 Jan 2026

Sarah

Customer service was above and beyond outstanding. Sherry, Ashley, and Brandy were extremely kind and helpful in every way and made our stay the best it could be. They were so accommodating and deserve the highest praise. I suggest breakfast hours be extended until 10am, at least. The room was non-smoking but clearly a previous guest had smoked cigarettes. You could upgrade the fridge and couch. However, the hot tub with jets was an amazing luxury. The bed was very comfortable and clean as was the whole bedroom and bathroom area. The living area could’ve been a little cleaner and nicer.

Partner

10/10

Exceptional

27 Dec 2025

Katherine G.

Great!

Leisure Family_with_children

4/10

Poor

07 Dec 2025

Jorge

Old hotel needs a little tlc

Partner

2/10

Poor

17 Nov 2025

Oscar

Parking was not safe. People loiter outside of the hotel a lot. The staff is cool when they are present but not enough to make up for the terrible location

Leisure Partner

10/10

Exceptional

27 Oct 2025

Rohit Shashikant

1st floor rooms are renovated so highly encourage to ask for 1st floor... however the hotel surroundings are not soo good (homeless people all around).. when u qre inside ur room ur good.. avoid going out after 9
Pros -
Staff is excellent
Breakfast is basic
Rooms are clean and renovated at 1st floor
Ample of parking

Cons -
Bad area near hotel
Walls are thin - common hotel issue
Basic breakfast - no eggs , no meat, no veggie option (only coffe, juice machine, bread butter and waffle)

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

James

Adequate

Business Self

6/10

Pleasant

17 Sep 2025

Brian

6/10 good price

Good quiet and comfy.

Business

6/10

Pleasant

01 Sep 2025

Verified traveler

Not as expected.

Rooms were remodeled on the inside, but the exterior wasn’t great. Expected a much nicer stay based on the listing photos. Large gap under the door so you could hear everything happening outside very clearly.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Ferris

Lady working in the front during the day was amazing

Self

8/10

Excellent

08 Aug 2025

Maria

Bien

Leisure Family

8/10

Excellent

14 Jul 2025

Robyn

Friendly staff, nice breakfast, convenient, clean.

Leisure Self

8/10

Excellent

15 Jun 2025

Carolyn J

Enjoyable and close to family. Outdoor spa needs repair. Staff was very helpful.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Raul

It was relaxing

Partner

8/10

Excellent

08 Jun 2025

michael

Good

Self

10/10

Exceptional

28 May 2025

Roberto

Great stay

Leisure Family_with_children

8/10

Excellent

27 May 2025

Cheryl

This time a lot of things were not working right. The sink in the bathroom had no hot water. The bathroom flooded after I took a shower. The phone didn’t work. The girl that checked me out was not very nice. She was to busy on her personal phone. But the times I stayed before were nice. The lady at the front desk was very friendly and helpful. I think her name was Sheri😊

Leisure Self

4/10

Poor

25 May 2025

Roberto

Very old building. Jacuzzi was closed. Room smelled so much like cigarettes. Dirty tub. Would not stay here. The price was too high for this rundown hotel.

Leisure Family

10/10

Exceptional

17 May 2025

Paul

Overall very nice room and excellent staff

6/10

Pleasant

26 Apr 2025

Umberto

Roaches

4/10

Poor

13 Apr 2025

Angela

dirty all around, warer in sink smelled like sewer, trashes all overflowing constantly, wall outlet broken, another room had cockroaches and spa not working

Leisure Family

8/10

Excellent

09 Apr 2025

J

Had fun

Good time

Partner

4/10

Poor

23 Mar 2025

Victor

Horrible rooms all i have to say do not recommend this place

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Jason

This place is obviously recently renovated, but in a half-assed way that leaves the old, worn-out feel. Floors are fake wood, but very obvious and not cozy at all. Bathrooms still have rust in the tubs, and are very small. If you need to stay in the area cheaply, it's generally a good deal, but I wouldn't want to stay here for more than a night or two.

Leisure Self

6/10

Pleasant

07 Feb 2025

Courtney

It was excellent for the price. The front desk girl was extremely helpful and friendly. The hotel was just next to the freeway and in a bit of a sketchy area with a gas station in the same parking lot so I felt a little uncomfortable there. There were sketchy people, seemingly homeless, hanging around behind the gas station in the parking lot nearby when we pulled in. The phone in my room was not plugged in and the front desk girl said they didn't finish updating the phones in our half of the building yet. So I suppose that means they have fixed that now, but it was definitely a little creepy that the phone didn't work in our room while we were there. There was also two TVs in our room, one in the living room area and one in the bedroom, but we only had one set of remotes. Overall, it was definitely a low-end hotel, but it was cheap and NO bed bugs, so I would stay there again if I need a cheap stay in the area. It seems like they were actively making improvements to the hotel so regardless of the location, I think they are trying to make it better. The tub/shower was definitely nice and big.

Leisure Partner

2/10

Poor

28 Dec 2024

Verified traveler

Acceptable: Bed only.

Room and AC was stinky. Floor had so many scratches and not clean.
Chair had a big hole and dirty. Breakfast was just breads, Self made waffle, yogurt , cereal only. I will never stay this one.

Friends_and_family Family

2/10

Poor

23 Dec 2024

Michael

TV didn’t work. Room desperately needs an upgrade or deep cleaning. Staff were not very accommodating. Noisy surroundings….weak WIFI…

Business_and_leisure Self

10/10

Exceptional

09 Dec 2024

Michael

It was a low star hotel

Business_and_leisure Friends

4/10

Poor

01 Dec 2024

Suharti

Very bad hotel

It is dirty the bath room has mold. Internet really slow not even Connect

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Matthew

Good

2/10

Poor

03 Nov 2024

Susan

I did not stay there, I paid through expedia, it was a late booking and non refundable. I got there and didnt even want to get out of the car. Not the best neighborhood, I went somewhere else. I was alone but even if I had been with my husband, I wouldn't have stayed. I never saw the room, it may have been fine but the people wandering around outside was unsettling. It was very run down outside and in the office. Bad experience.

Leisure Self

10/10

Exceptional

07 Oct 2024

Doris

Es un hotel familiar , buen servicio . La muchacha del breakfast room muy servicial. Cuartos muy Limpio ,Lo recomiendo

Friends_and_family Family

2/10

Poor

06 Oct 2024

Megan Ann

The window in the ground floor bedroom was made of plexiglass that bowed out- you could put your hand through, there as also no window lock. The area was surround by houseless individuals with dogs that had to be muzzled. We checked out and were told they would refund and that we had to contact Orbitz. I’m still waiting - the first attempt from Orbitz, they were told they did not know what I was talking about. This property should not be on Orbitz.

Leisure Family

4/10

Poor

03 Oct 2024

Irene

Our room had roaches!!! I reported to the front desk but the clerk from the night shift was rude and said she couldn't move me to a different room since I had been there for a few hours. She also mentioned that I couldn't get a refund because I had to go through my third party to request a refund, then she looked away. I do not recommend this place, this has been the worst experience I ever had.

Business Family

2/10

Poor

22 Sep 2024

Erik

The office gal was friendly, the the actual building is extremely run down…n there’s homeless people all around. Lots of run down cars with people living in the motel and in their cars…

Leisure Family

6/10

Pleasant

18 Sep 2024

Holly-Emily

It looked clean and nice in the room but the area looked sketchy. Then found a bug on our pillow when we left.

Friends_and_family Family

4/10

Poor

14 Sep 2024

Valerie

We found cockroachs running around in our room. Only ONE SMALL trash can that didn't hold hardly any trash.....by the time i got to the breakfast, there were no cups and no coffee, i was there at 7:30am...guess I should've gotten there at 6:00am

Leisure Friends

10/10

Exceptional

14 Sep 2024

Tyqueese

Everything

Business_and_leisure Family_with_children

2/10

Poor

26 Aug 2024

Felipe

No wifi

2/10

Poor

05 Aug 2024

Michael

Don't stay here.

Wifi didn't work, television didn't work, with cabling and wiring hanging out of the walls and outlet, pool and spa were closed. Front desk attitude was basically a sorry we're working on it and offered no fix or offer of compensation or discount.

Business

2/10

Poor

30 Jul 2024

Nita

The toilet paper had grey water stains on it when I first walked in. I had to change it. I had the specials needs room which I did not request. There is no place to for personal toiletries in the shower so I had to put them on the counter outside of the shower. Ice machine was at another motel. At breakfast certain foods were not available such as syrup for waffles and coffee machine was broken.

Friends_and_family Family

2/10

Poor

29 Jul 2024

moira

I arrived an hour before check in and asked the host if we could possibly check in early. I was told no, they were still cleaning the room. We proceeded to wait in the car for the hour where we had full view of the staff moving from room to room on all three floors prepping rooms. When 3pm hit, I checked in, received keys to a room that had not been actively cleaned while we were waiting- we happened to parked right in front of it- no one had come in or out. I don't think this room had been opened in weeks. The grout work had recently (?) been re-done in the bathroom- all of the old grout strips were shoved into the tiny wastebasket, along with some broken grout tools, dirt and dust covered the floor and there were two blades from the grout stripper on the bathroom floor. When I woke up the second morning I turned to the bedside table to see baby cockroaches running across the top. When I turned the lights on, they scattered, It was absolutely disgusting. The prices were absolutely being gouged due to Comicon being in town- there was absolutely no one attending comicon staying at this motel. A complete joke. This is why the hotel industry is failing hard and Air BnB is destroying local housing ordinances.

Business_and_leisure Family

4/10

Poor

22 Jul 2024

Angelica

Book somewhere else, hidden charges. Tv channels didnt work, ac neither . Drug addicts and tweakers all over the outside didnt feel safe. No hot water for breakfast - but had oatmeal. We checked out early, smoke deposit 250 but you get a smoke smelling room to begin with. Make it make sense . Take your money elsewhere

Leisure Family

6/10

Pleasant

21 Jul 2024

Stanley

The staff was pleasant and professional, but the room left alot to be desired. The bed was not very comfortable, but we were tired enough to not care. Our TV only worked occasionally. The pucture came on for a few minutes at a time. But the real disaster was the shower! The water leaked out of the wheel chair accessible shower and eventually out of the bathroom! The staff looked at the problem and made note of the horrible construction.

Partner

2/10

Poor

09 Jul 2024

Dylan

One of the front staff was rude and the location was sketchy with a lot of people outside late at night. Felt un safe.

Leisure Family_with_children

2/10

Poor

08 Jul 2024

Albert

Properly is very dirty

Leisure Pet

8/10

Excellent

07 Jul 2024

Stephanie

When I say dirty, only the vinyl floors were dirty everything else was clean. More towels in the room would have been nice but the front desk was very helpful when we needed them.

Leisure Family

6/10

Pleasant

07 Jul 2024

Michael

Room was alright, bathroom walls were stained and shower water did not go down the drain and pooled outside of the shower area. Pool was dirty with floating shorts and trash, requested they have someone clean it, no one ever did so we had to do it ourselves. Hot tub had no water.

Leisure Family

2/10

Poor

06 Jul 2024

Lijo

No safety. Windows were broken. Not good for a family with children.

Leisure Family_with_children

2/10

Poor

06 Jul 2024

Albert

BAD CUSTOMER SERVICE, AND REALLY BAD ATTITUDE , THE PLACE IS VERY DIRTY AND DOG POOP ALMOST EVERYWERE . I DIDNT EVEN STAYED FOR THE WHOLE 4 DAYS THAT I BOOKED . I LEFT A DAY EARLIER ANDCOULDNT WAIT TO GET OUT

Leisure Pet

2/10

Poor

04 Jul 2024

Runyemura

I didn't stay in this hotel i arrived at the hotel 9AM before checking in and i was very tired after driving for 18hr the told me i have to wait 1pm & i said it's fine because i have my family's with me i told them i have to see how rooms look like the said know..and the told me there going to cancel my booking i said its fine i just need my refund back.up to now i didn't see my refund yet. I'm giving them 2 more days if i didn't get my refund I'm gonna take action...

Friends_and_family Family

4/10

Poor

03 Jul 2024

Son

Noisy at night questionable people around the property

Leisure Self

8/10

Excellent

27 May 2024

MariLu

I liked everything.

Leisure Family

2/10

Poor

27 May 2024

Eduardo

No words needed

4/10

Poor

19 May 2024

habteab

1. There are junk cars parked in the parking near the entrance.
2. The hotel building looks like a poorly maintained apartment row.
3. The check in attendant was not friendly
4. The bathroom flooded just after midnight, and we decided to leave the hotel (although the attendant at night offered us another room)

Business_and_leisure Family

2/10

Poor

04 May 2024

Cynthia

Not worth the price- motel feel

Food in crevices of bed frame, smell of smoke or other smell in room, torn curtain in front, very loud- needed earplugs to sleep, can hear freeway and people upstairs walking and people in parking lot, playing loud music in the morning before 8am :(
Not worth the price.

Friends_and_family Family

4/10

Poor

23 Apr 2024

Kimberly

Our key cards continuously didn’t work. We had to have them reset at least 4 times. No pillows on one bed and they told us to sleep without them until I suggested they take some from an unused room. Not enough towels and they wouldn’t give us clean towels unless we traded the dirty ones. AC wasn’t working either.

Leisure Family

6/10

Pleasant

19 Apr 2024

Colleen

Room was clean and comfortable. Hotel exterior needs updating.

Leisure Partner

4/10

Poor

08 Apr 2024

Carisa

The bed was terribly uncomfortable. The bathroom sink faucet was loose and spins when you try to adjust water temperature. There was hair and debris all over the floors and in the shower.

Partner

2/10

Poor

04 Apr 2024

MARIA

HORRIBLE

Leisure Family

4/10

Poor

01 Apr 2024

Mike

The heat in the room did not work and the blanket on the bed was too light. The room had a lingering smell of cigarettes even though it was a non-smoking room. Plus my wife felt that the bathroom had a smell of sewage. The ‘free’ breakfast was lacking-Old fruit, just some bread and a small amount of cereal. Both of the coffee machines were broken. Be aware the the photo of the room looks much better than the actual room that we had.

Leisure Partner

10/10

Exceptional

24 Nov 2023

Katherine G.

Excellent!

4/10

Poor

19 Nov 2023

Blanca

shady place

there were people hanging out outside at night. There was no breakfast in the morning because they had ran out of stuff.

Friends_and_family Family

4/10

Poor

14 Nov 2023

Megan

The neighborhood is very sketchy with strange people wandering around. Granted the hotel office staff called the police to sort out the vagrants. The rooms seemed updated and clean but the hotel exterior was very dirty and dated. The other clients were also sketchy. I would definitely not stay there again.

Leisure