Heritage Inn La Mesa

United States , San Diego - CA
La Mesa, 7851 Fletcher Pkwy
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100 reviews shown

2/10

Poor

30 Jun 2026

Steve

1. Here’s the single, long bad review you can copy and paste:
“The Heritage Motel was an absolute nightmare from the moment I arrived. First off, I couldn’t even get to my room at two-thirty in the morning. The front door was locked, the night clerk was nowhere to be found, and when I finally tracked him down, he was completely useless. Instead of helping me, he actually told me to climb through the window to get into my room. I couldn’t believe what I was hearing. The whole place was a total disaster. The building looked like it was falling apart with crumbling walls, peeling paint, and broken historic signs that made the so-called heritage claim feel like a complete joke. The room itself was filthy. The carpet was covered in dark stains, food crumbs, hair, and sticky mystery substances. The bed had ripped, yellowed sheets full of other people’s stains and weird smells. Worst of all, there were cockroaches and bed bugs crawling across the mattress and floor. The bathroom was even worse, black mold everywhere, leaking faucets, a clogged toilet, and towels that were gray and smelled disgusting. The AC didn’t work at all, turning the room into a sweaty sauna, and the paper-thin walls let every noise from the street and other guests blast through so I couldn’t sleep. WiFi never connected, the TV was full of static, and there was no phone signal inside. The parking lot felt unsafe with broken lights and shady characters hanging around. When I complained to staff they were rude

4/10

Poor

29 Jun 2026

Aimee

Outdated room place. Loose outlet plugs, sticky carpet and Little roaches in the bathroom corner. I paid $163 for 1 night.

6/10

Pleasant

28 Jun 2026

Cecilia

I requested a non smoking room and still smelled like cigar. Also its very inconvenient not having a microwave inside the room, specially when we need to heat medication during midnight hours. Bath tube and bathroom very dusty!

Partner

10/10

Exceptional

28 Jun 2026

Ruth

Me encanta la localización del lugar

8/10

Excellent

27 Jun 2026

Felipe

Basic motel, comfortable bed, helpful staff. Good value do the affordable cost.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Charles

Nice staff and good coffee

Self

2/10

Poor

25 Jun 2026

Lisa

The hotel is NOT Smoke Free as advertised. We had to change hotel rooms 3 different times. One room had a cockroaches. The second room had a moldy carpet smell.
The website indicated the hotel offered a continental breakfast, but upon check in there is a sign only offering coffee/tea.
I understand you get what you pay for, but you have to honor what you advertise.

Family_with_children

2/10

Poor

24 Jun 2026

Bruce

There was no lamp by the bed so that you had to get up to turn off the overhead light at the wall by the entrance door. The light switch also turned off the outlets so that you could not charge your phone. The shower never got warm and cycled between lukewarm and cold. The furniture in the room is ancient.

The desk manager was polite and helpful.

Self

2/10

Poor

24 Jun 2026

Ruby

The room smelled really bad, the carpet floor felt wet like if it was just washed and left a moldy smell, it was really noisy.

Friends

2/10

Poor

21 Jun 2026

Roy

I was skeptical, should have passed! TERRIBLE!

I called the property because we would be arriving a little late. This was when I learned that I accidentally booked a 'smoking' room! I didn't know there was still such a thing! Asked to change to a non-smoking rm & told it wasn't possible as they were full.However, upon arrival they said they were able to work it out & put us in a non-smoking rm. I am very appreciative of this & is reflected by my 5 stars for the staff.

The pics of the room are very deceptive. The beds are made up with cute little deco pillows & footend sheets like you would see in more luxurious hotels. The pics also show individual lights at the corners of ea headboard & a table top lamp on the one, shared small nightstand in addition to the overhead lighting, as well as a hair dryer, a coffee maker & an ironing board. None of the of that existed. The overhead lighting, operated by the switch by the door, was the only lighting for the room. And, the only outlet on that side of the room is also operated by that same switch. Super inconvenient for charging phones, etc. And, the room phone buttons were so broken up it was unusable.

Overall, everything was old & in disrepair. The hinges of cabinetry all broken. Drawers didn't open/shut right. Dresser top, desk top & vanity top all nicked, marred & in need of replacement. Tub had a lg chip in it. Carpets nasty, food left on the floor. A/C broken, on or off, no adjusting & no heat. Water gets hot/pressure ok.

Friends_and_family Family

2/10

Poor

21 Jun 2026

John M.

The non-smoking rooms were smelly of smoke, mold, and mildew. Walls and ceilings were stained and dingy. Lack of electrical outlets. Left lights on overnight to avoid cockroaches being seen. Garbage built up outside the room. Two of us developed headaches overnight. We left without staying the second night. The only relatively good thing was sitting by the pool. Even that was spoiled as the pool faced the freeway and off ramp.

Family_with_children

6/10

Pleasant

20 Jun 2026

Cynthia

Roaches , fridge did not work smelled moldy

Partner

8/10

Excellent

20 Jun 2026

Ileana

all good

2/10

Poor

20 Jun 2026

Tiana

Dirty and rude

2/10

Poor

19 Jun 2026

Katerina

This hotel was a huge disappointment. The facilities are extremely old, poorly maintained, and in desperate need of renovation. The rooms felt dirty, and the carpet had a strong urine smell, which suggests that pets are allowed but the hotel does not properly clean or sanitize the rooms afterward.
The surroundings of the property were also dirty, outdated, and poorly kept, creating an unpleasant atmosphere from the moment we arrived.
For the price charged, I expected a much higher standard of cleanliness and maintenance. I would not recommend this hotel to anyone looking for a comfortable and hygienic place to stay.

Partner

6/10

Pleasant

16 Jun 2026

Raul

Place is ok, if you just need a bed. Nothing fancy.

Business

2/10

Poor

15 Jun 2026

Vance

The website picture were close enough to be considered accurate. But that's where the similarities ended. The room was \"clean\" but dirty, dingy, poorly lit, mismatched lighting, questionable cleanliness in the bathroom area, and the cabinets in the main room were sticky. To top it off, the mattress had what I'm guessing was a rubber sheet under the bedding \"for easy cleaning\" as it squeaked when I sat on it and made noise throughout the night. I ended up shortening my stay to avoid cancelation fees, but as soon as I could, I was out of there. The other clientele was scary and seemed like they were actually living there. I will not be returning and would not recommend.

Self

6/10

Pleasant

15 Jun 2026

Anthony

Its not fancy, we just needed a place to sleep and it served its purpose.

Family_with_children

2/10

Poor

14 Jun 2026

Ricardo

421 room super classic very old stuff air cod more then decades old , room super hot...like in sauna, all furnitures should be upgraded...super slow at check jn...parking not secured...not secured fence or wall...charging station need uograde...loose towel holder inside bathroom...

Partner

2/10

Poor

14 Jun 2026

Satvik

The property was so bad that we didn’t even stay there. We decided to just leave right after checking in. The rugs, chairs and sheets were all torn. The sink and surrounding area had weird colors and odors. The property felt unsafe.

Friends

8/10

Excellent

13 Jun 2026

Jo Ann

All in all, it wasn't a bad stay. Getting into the hotel was a little challenging because of the traffic pattern, but I caught on quickly. The AC in the room didn't work. The bed was a little softer than I like but it was plenty comfortable. The water pressure was very good. The water temperature was adequate. Took a little bit for hot water, but still good. The toiletries were very nice. Worked well and smelled great. The best part of the hotel was the staff! They were absolutely exceptional. Would stay again.

Self

10/10

Exceptional

10 Jun 2026

Roy

Very clean, quiet and safe!!!

Self

6/10

Pleasant

10 Jun 2026

daniella

We stay here regularly because it is cheap

2/10

Poor

10 Jun 2026

Daniel

This place was a mess. Customers before me came back shortly after booking due to dirty rooms and cockroaches. My room was supposed to be a non smoking room, but I could smell cigarettes as soon as I opened the door. The room was also messy and trash was left behind. Obviously no cleaning was done. I opted out and stayed elsewhere. They even offered my room to the next guest knowing the condition it was in.

Partner

2/10

Poor

10 Jun 2026

Consuelo

Horrible staff!
I booked the room through Expedia and the night we arrived they said they had no reservations under my name; I called Expedia and they said otherwise. Long story short, we ended up getting a different room than what I booked and stayed there only because we had no choice and it was late at night.
The area/people staying there are also very sketchy, one of the days the police and ambulance were there to pick up a drug addict who had overdosed.
This is by far the worst hotel experience I've ever had! Do yourself a favor and pay a few dollars more to stay somewhere else.

Partner

2/10

Poor

08 Jun 2026

John

There was Roaches and I couldn't stay there

Self

10/10

Exceptional

08 Jun 2026

Drew

Staff helpful and wonderful

Self

4/10

Poor

08 Jun 2026

Eric

Non-smoking room smelled a lot like smoke. Floor was filthy. Ceiling in shower leaked. Staff was grumpy. Fortunately, sheets and towels were clean.

10/10

Exceptional

07 Jun 2026

Salamo

Staff was helpful and courteous

Family

2/10

Poor

07 Jun 2026

Michael

Stinky and bugs

Partner

2/10

Poor

07 Jun 2026

James

I have travelled to 80 or 90 countries. This was one of the most disgraceful properties I have had the pleasure of visiting. $120 for filth???
Tragic

2/10

Poor

06 Jun 2026

Ronit

To whom it may concern:

I checked in last night (June 5th), they gave us a room that had furniture on the bed, and carpet was wet. We went to the lobby and they exchanged the room to room #103.

I was so tired and went straight to sleep. Got up in the morning, carpet was wet and sticky, sink is molded, blow dryer doesn’t work (also molded on the side). While brushing my teeth I threw up from feeling so gross.

This is the worst experience I’ve ever had at any hotel .

I would really appreciate a refund on the room.

I took pictures and videos of it all.

I went to the lobby and spoke to Angel about it.

Partner

8/10

Excellent

06 Jun 2026

Howard

Affordable and comfortable.

Self

10/10

Exceptional

06 Jun 2026

Phillip

Rooms are well kept up though some renovation is helpful. Staff does their very best. AC is good but parking can be tight and folks manage it fairly well. Surroundings can be better as some vagrants occasionally use the parking lot for partying but we all leave each other alone and keep the environment safe and respectful. After dozens of stays at this place I give it an \"A\" for cost value for accommodations. The staff can't be held accountable for the government's failures in the community. Overall grade with all things considered is a B-.

2/10

Poor

05 Jun 2026

Ruben

Stayed only two nights even though I paid for three.. the room was and felt humid, shower function to a level in which I needed to hurry due to bathtub filling of water rapidly without draining fast. But what bothered me the most is that the cleaning crew was not aware of my nights and didn't clean my room until pm hours in which I had returned from work and feeling tired. I had the need to stay those nights away from home and simply couldn't. Also to keep things even more uncomfortable this hotel gives special accommodation services to homeless people and drug addicts.

Self

10/10

Exceptional

04 Jun 2026

rashilda

Everything was good

Family_with_children

2/10

Poor

04 Jun 2026

Sophia

Staff was nice but cockroaches and drunk/high stranger try to open my door was scary

Friends

2/10

Poor

03 Jun 2026

Yolanda

I selected the hotel based on good reviews but I was disappointed. The carpet was so dirty that it was sticky, you can’t walk around without shoes. There were multiple gnats as well as a couple roaches. We had prepaid and not able to get a refund so we basically just used the room to sleep and shower. We stayed 5 nights and every evening I had to have my room key redone every day because it stopped working. I usually don’t leave reviews but trying to help others avoid the same mistake I made.

Family_with_children

10/10

Exceptional

03 Jun 2026

Drew

Reasonable rates, friendly staff

Self

2/10

Poor

01 Jun 2026

theresa

Room is stinky/musty, dirty

Partner

10/10

Exceptional

01 Jun 2026

Margie

Very pleasant stay. Property was clean and the staff was very nice and helpful. Would recommend to stay here.

Friends_and_family Family

4/10

Poor

01 Jun 2026

JOHN

we reserved a non-smoking room but upon check in we were given a smoking room because they didnt \"have any more\" of the non-smoking. Room was almost not tolerable. Carpet felt like it hadnt been cleaned in years.

Partner

6/10

Pleasant

31 May 2026

john

We booked a non-smoking room and when we checked in all they had was smoking. Was almost impossible to breathe. Carpet felt as if it hadn't been cleaned in years.

Partner

6/10

Pleasant

28 May 2026

Mary

Room was clean, carpet and furniture very outdated and old. Has a muggy smell everytime you walk into room. No microwave or hairdryer in room. I found this very inconvenient. You have to ask for a hairdryer, but their was none available for me to use. Staff wasn't friendly. Very close to freeway so you hear all the traffic all night long.

Partner

10/10

Exceptional

28 May 2026

Quy

Carpet is not as clean as I expect even I am on barefoot.

Partner

10/10

Exceptional

27 May 2026

Mercedes

Kind of scary at night in the parking lot as a woman but helps to know the lobby has an active camera system going the entire time

Family

2/10

Poor

25 May 2026

Sophia

Terrible all around, not worth it, horrible customer service

2/10

Poor

24 May 2026

KarIem

Very disappointing experience. The room was extremely dirty and had a terrible smell as soon as we walked in. The walls looked very old and damaged, and the restroom was in awful condition and clearly not maintained properly. The overall cleanliness and quality of the hotel were far below expectations. I would not recommend staying here.

Family_with_children

2/10

Poor

24 May 2026

Rosa

Need to be clean better. The toilet was dirty with dry poop.

Partner

2/10

Poor

24 May 2026

Delano

TV didn't work and the phone didn't work when they gave me another room... also the mattresses are horrible.

Friends

4/10

Poor

24 May 2026

Fred

first thing i noticed was the amount it cost to stay here and how much hotels.com made on this room. when i got to my room and open the door the smell had a febreeze kinda smell where they may have poured a gallon of it to cover the real oder that came later on in the evening. the room had an appearance that was probably the original furniture from the 70s. floor was stained with dirt traffic , carpet ends were torn and stringy at the door ways. shower and bathroom were worn, there was a broken chair in the shower. toilet was the newest thing there. bed sheets and towels were clean and smelled good. bed was pretty old and lumpy. reminded me of old school hotel bed, probably original.

Business

10/10

Exceptional

21 May 2026

Charles

THE LOCATION AND THE EMPLOYEES ARE AWESOME!!!!

Self

6/10

Pleasant

18 May 2026

Debi

Close to the freeway, a little noisy. There was some construction work, no use of elevator. Staff was pleasant to deal with. I enjoy a nighttime swim in the pool.

Self

6/10

Pleasant

18 May 2026

Araseli

This place needs to be updated bad, no hair dryer AC broken parts/open where a child can put their hand in. TV is so small upgrade needed outlets not all work, no microwave. I requested a downstairs room because if my handicap i got a 3rd floor room, hard to go up stairs.

Family_with_children

8/10

Excellent

18 May 2026

michael

Staff were almost great one time.

Self

4/10

Poor

15 May 2026

Michelle

The place needs updating desperately. The sheets and towels were clean and crisp The pillows were comfortable. The bed was sagging. The furniture is filthy, chipped, and just gross. But hey, it was cheap.

8/10

Excellent

15 May 2026

William

Nice location central to La Mesa. Close to McDonald's and Costco. Older facility and elevator was broken during my stay but staff was quite pleasant.

Self

4/10

Poor

15 May 2026

Peter

Not clean

6/10

Pleasant

14 May 2026

David

Over all what I would expect for the cost. Room was CD airly clean and parking was ample and felt secure
.

Self

10/10

Exceptional

13 May 2026

Dewayne

Excellent location for shopping.

10/10

Exceptional

13 May 2026

Dewayne

Perfect location for walking to stores.

10/10

Exceptional

11 May 2026

Dewayne

Parking was adequate, airconditioning needs work.

Self

4/10

Poor

10 May 2026

Rudy

Location did not feel safe. The photos on the website are enhanced. We drove into the parking lot and there was yellow caution tape across the entrance to one side of the front stairs, yellow tape in the pool area, the office counter is falling apart with clear packing tape, lighting in the bathroom was dim, sketchy people in the parking lot, and the furniture was probably there since day one. The vacancy sign was cracked and falling apart, but in the photo online it must have been photoshopped. Worried about our car but at least the lighting in the front parking lot was decent. First and last stay for us!!

Partner

4/10

Poor

10 May 2026

Simon

Pretty dirty and broken down , my daughter made me get another place actually

Friends_and_family Family

6/10

Pleasant

07 May 2026

Miguel A

I have being staying at this hotel for over a year, and frankly it has been a very good experience until last weekend checking was kind of long, it seems to me that the front desk people were stressed out, due to a new manager. I can only say that if the new manager starts to make changes that don't favor the costumers like me that I'm a loyal costumer, I'll just have to find another place, (Note) the staff are very nice people and the front desk are also, it may be just the new manager who may not be the right fit for this place. don't change things that are not broken. Infect make better.

Partner

8/10

Excellent

28 Apr 2026

Anita

Hot tub not working. AC is good. Shower is nice and hot enough. Stairs near our room under construction. But overall not a bad stay.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

Rosa

Muy amable el personal.

Family

10/10

Exceptional

26 Apr 2026

Priscilla

Great staff considering everything is old or broken. Hot tub doesn't work. Housekeeper opened door at 1050 am while I was getting dressed and I checked out at 11am.

Partner

2/10

Poor

24 Apr 2026

Roadkill

The pool and spa closed early at 5 rather than 10. Every single vending machine in the place doesn’t work. The entire place is under construction with caution tape everywhere, as well as dangerous cracks, rickety railings,

2/10

Poor

23 Apr 2026

Robert

Noteworthy

Friends_and_family Family

2/10

Poor

21 Apr 2026

Attikus

This was the worse hotel I’ve ever stayed in. Staff was rude, room was dirty, soap was empty, I was very disappointed!

Friends

10/10

Exceptional

21 Apr 2026

Noah

This place just is what it is, I think it provides exceptional value. I did feel a little uncomfortable at times but that’s just what happens when a hotel has great value. All in all, the staff took care of me, the cleaners did their jobs, and there was some construction going on too which was a little annoying but it’s good to see that they are making repairs and improvements. I would recommend this place if you need a local spot to stay and know how to keep to yourself. Thank you.

Business

2/10

Poor

21 Apr 2026

Melyssa

The building looks NOTHING like the pictures, the stairs were under construction and NOT blocked off nor did they warn us about the building being “under repairs” the place looks like it’s falling apart and the room was disgusting and dirty the carpet was damp and dirty. There was a bug crawling on the headboard of the bed my son was sleeping on and there were roaches in the bathroom. It was a terrifying experience. Never again will I book here for a stay.

Family_with_children

6/10

Pleasant

20 Apr 2026

Brian

They were decent overall and had parking available, but the property felt outdated and was starting to fall apart. The staff also seemed unaware of my booking, likely due to some employees lacking experience. Had air conditioning, there was no body wash as if others took it.Room smelled like cigarettes. The people under were bothered since my son was running being on the fourth floor with 2 boys under 3 years was very uncomfortable.

Family_with_children

2/10

Poor

20 Apr 2026

Christine

All of the photos showen online are faulse, it was dirty and the place is falling apart. The room was so bad.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Janeen

Great for a budget stay ..staff great the property was going through construction

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Jake

Room is old and the chair in the room was filthy. When the shower was on, it made a very loud noise the whole time, I think it was the sound of the water heater.

6/10

Pleasant

16 Apr 2026

Brian

Room smelled funny

10/10

Exceptional

16 Apr 2026

Angel

Good and quick good customer service

Self

4/10

Poor

15 Apr 2026

John

This hotel was beneath our standards and we had to find a different hotel. Occupant were yelling, swearing and some appeared to be on drugs. The staff did there best but we had to find a different hotel.

Partner

2/10

Poor

11 Apr 2026

Liliana

I booked 3 days, 4 nights but stayed 0 nights and 1 day. Stairs under construction, sketchy vibes and felt unsafe.

4/10

Poor

11 Apr 2026

Anamaria

Staff was kind but overall experience horrible. We had joined rooms and in both our rooms the refrigerators didnt work when we tried to call maintenance from our phone the phone didnt work so we had to use the other room. Then our room smelled sooooooooooooooo bad i mean terrible. Like wet rug, stinky old cheesey feet. Turns out there was a pair of dirty socks left behind the refrigerator. Makes me question hygiene. Also one of the beds in the other room was broken, BIG lump in the middle.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Bryan

Kind of an old run down hotel. Probably why it's the cheapest in the area. Good enough for the price

2/10

Poor

06 Apr 2026

Dorinne

The room smelled, the furniture old and broken, carpets looked old and dirty. No iron no blow dryer no microwave.Needs a makeover! The reviews online are not true! I felt unsafe!

Friends_and_family Friends

2/10

Poor

04 Apr 2026

Shawn

The carpet and furniture were disgustingly soiled. People were intoxicated and arguing in the parking area both nights of my stay. The exterior and parking looks as though it hadn’t been cleaned in years. No reading lamps in room.

10/10

Exceptional

04 Apr 2026

Reina

8/10

Excellent

04 Apr 2026

Robert

Definitely the furniture is showing its age. Daily housekeeping and coming back to freshly made bed was a plus. Parking was sufficient and could get a place near my room every time.

Self

6/10

Pleasant

02 Apr 2026

Shaun

Room was clean…but all the buttons on the air conditioner were broke, tried to figure it out and couldn’t. It was pretty hot in the room even for the San Diego area and then at some point in the middle of the night it turned on. The area wasn’t awful but the parking wasn’t good. The building itself could use some upgrades.

Partner

2/10

Poor

29 Mar 2026

Gilberto

Dirty

Self

6/10

Pleasant

27 Mar 2026

Janet

This is a very dated hotel, but a good location. Water and coffee were available.

2/10

Poor

27 Mar 2026

Abel

The hotel is in a state of disrepair

2/10

Poor

24 Mar 2026

Justin

I know it is cheap but dont do it unless you like cockroaches and bugs in your room. There was a cockroach in my bathroom and a caterpillar on my wall in the morning. I am pretty sure there were Blood stains on the carpet. The only reason I stayed was I was exhausted from a long drive and hat to get up at 5am so I didnt look for another hotel.

2/10

Poor

22 Mar 2026

Jason

I figured the place was not going to be that good .
But there were bugs on the bed and counter top i left in the middle of my stay .
I dont do bugs grose

Self

4/10

Poor

21 Mar 2026

Carlos

no parking

6/10

Pleasant

21 Mar 2026

Carlos

laundry not working

6/10