Name: Hilton San Diego Mission Valley
Address: 901 Camino Del Rio South, San Diego, 92108, US

6/10

Pleasant

04 Aug 2026

Maryam

Bad Service from the Management/Staff. We had to call several times and waited for 2 hrs to get just an extra towel. Unclean Pool area and broken chairs.

4/10

Poor

02 Aug 2026

Sofia

I was very disappointed with the room we received. When I booked this stay, I was worried the room wouldn’t meet our expectations, and unfortunately that ended up being the case. When we arrived, we were in a disability room? This was never mentioned during the booking process. Our check-in experience was also frustrating. We arrived about two hours early, fully understanding that our room might not be ready. We simply wanted to ask if early check-in was possible. The front desk employee initially told us to come back in about 20 minutes because he would be able to check us in. We waited and returned, only to be told to give it a few more minutes. When I checked again, he acted as though we had never spoken before and told me we were too early and that he had no estimate for when the room would be ready. We left to get lunch, which was completely fine, but I wish we had been given accurate information from the beginning instead of being asked to wait multiple times. Even when we returned at 4:00 p.m., we still had to wait another 20 minutes because our room was not ready. After such a long day of traveling, finally getting into our room was another disappointment. The shower was very difficult to use, we found dead flowers underneath the bed cover, and it was not anywhere to what I imagined. We booked this weekend getaway because we’ve had a very difficult few months and were looking forward to relaxing. Instead the entire experience was frustrating from the moment we arrived

10/10

Exceptional

02 Aug 2026

Gumaro

Staff was very friendly and helpful. Even though the lobby was full, check in was fairly quick and easy

6/10

Pleasant

02 Aug 2026

Lisa

Nice staff. Nice rooms but too many things dont work. Elevators, parking gate issues and much more

6/10

Pleasant

02 Aug 2026

Shellee

AC doesn’t work very well, rooms are kinda small (double queen beds). Elevators weren’t working upon our arrival but after a few hours 2/3 of the elevators were back up and running. Staff were friendly and helpful! Breakfast was pretty standard when you pay for it.

6/10

Pleasant

02 Aug 2026

Mary

I was surprised to be charged for parking in addition to the room.

2/10

Poor

02 Aug 2026

Thai

Check in is terrible long line, have to come back after 4:00 pm and wait for more than 1 hour to check in. 😩

10/10

Exceptional

01 Aug 2026

Araceli

Maybe have free breakfast

8/10

Excellent

31 Jul 2026

Debbie

Ok stay, only there for 1 day for a enhyphen concert, parking structure is underground but the alarm needs to be fixed.

10/10

Exceptional

31 Jul 2026

Hoa

Convenient location to all the hotspots in San Diego.

4/10

Poor

30 Jul 2026

Lisa

The staff is great and responsive. The many things that do not work in the rooms and throughout properties is horrible. Daily issues with elevators, ice machines, plumbing, parking etc, etc.

8/10

Excellent

30 Jul 2026

Carla

The stay was fine.

6/10

Pleasant

27 Jul 2026

Paulette

The bed was comfortable. Parking cost was a bit high

6/10

Pleasant

25 Jul 2026

Loo Un

Breakfast was not included
Next room was loud till late at night (thin walls)
Amenities were missing from room and had to ask three times for them to send someone up with asked amenities

4/10

Poor

24 Jul 2026

Andrew

A clock on the nightstand would've been nice, and the TV color was atrocious.

10/10

Exceptional

24 Jul 2026

Marwan

Was great

4/10

Poor

24 Jul 2026

Mayra

it was beyond muggy, seemed like no AC was working in the entire building. Our room was so HOT and MUGGY, they had someone come work on it but that didn't do absolutely nothing.

10/10

Exceptional

22 Jul 2026

Ruchel

The room was clean, spacious & close to the concert venue.

We were just surprised when the maintenance guys came to fix the hot water faucet after we have checked in! It was a very inconvenient situation, when we should have been resting, before the concert. The front desk personnel should know that before letting the guest in.

10/10

Exceptional

22 Jul 2026

Jitender

The rooms were clean, we got some of the best sleep in a long time due to the perfectly working AC and black out blinds. The breakfast buffet was fantastic, and the restaurant was beautiful and clean. The food tasted great. Kevin helped us out with the overnight parking, and that was very secure too.

8/10

Excellent

22 Jul 2026

Josh

Nice hotel, could have been more upscale considering it’s a 4 star hotel but overall not bad

10/10

Exceptional

21 Jul 2026

Deborah

Todo estuvo bien en general, limpieza, calidad en las habitaciones y servicio. Lo único problemático es el espacio del parqueo que es bastante reducido si tienes un SUV. El resto estuvo muy bien

Family_with_children

10/10

Exceptional

20 Jul 2026

miguel

Si

6/10

Pleasant

19 Jul 2026

Jeannie

The front desk staff was amazing. Especially Josh. The property itself DOES NOT look like the pictures. The rooms are old, furniture is dirty, sticky and definitely worn. The sink in our first room was broken (cracked and repaired badly) and the bathrooms are not what they show in the pictures if you are in any room below floor 5. After the first night, we asked to change rooms and the sweet staff member accommodated us immediately. We were given a room with a walk in shower. Still not what is pictured on their website but much better than the first room we had. Would I recommend this hotel for a one night stay, possibly but definitely would not recommend it for a vacation stay. Staff = 5+ Stars. Hotel = 2/3 Stars.

Partner

8/10

Excellent

18 Jul 2026

Nathaniel Charles

There was no air conditioning all week!@!

8/10

Excellent

18 Jul 2026

ROMINA

.

Family

4/10

Poor

18 Jul 2026

Kumari

Ants in our room desk and bathroom.

Self

10/10

Exceptional

15 Jul 2026

Nicole

Room was clean. Staff helpful. Room Service fast.

Partner

10/10

Exceptional

15 Jul 2026

Deyse

Hot tub was broken and pool didn’t feel heated.

Family_with_children

10/10

Exceptional

15 Jul 2026

Mark

Perfect

8/10

Excellent

15 Jul 2026

Susan

The hotel was clean and well maintained. The front desk personnel were very helpful and quite pleasant. We ordered room service one night and the food was delivered quickly and was hot, too! We also enjoyed the buffet breakfast which had a nice variety of breakfast foods and were very delicious. I would recommend. The cost was comparable with other hotels in the area.

Partner

10/10

Exceptional

15 Jul 2026

Johnny

Nice

8/10

Excellent

14 Jul 2026

ABHISHEK

Good service. A bit outdated rooms.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

T'Andra

Great location, clean rooms

Friends

8/10

Excellent

13 Jul 2026

Shaneshia

The property was nice newly renovated nice bathroom nice tv nice large rooms with microwave and refrigerator i was a little disappointed with the $37 nightly fee to park,other than that it was a very comfortable stay.

Family_with_children

10/10

Exceptional

13 Jul 2026

Khai

The staff was very helpful and nice

Family_with_children

8/10

Excellent

12 Jul 2026

Fernanda

Everything was great the only thing i was not okay with was the extra $37 per day for parking. Sucks to be paying $150 a night plus parking

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Jesus

Could barely feel the A/C. No fan in the bathroom. You can hear people next door and in the halway.

Family_with_children

4/10

Poor

12 Jul 2026

Juan

Unfortunately, this was a disappointing stay and not what I expect from the Hilton brand. Our room was on the side away from the freeway, but the view was unattractive. While I understand that's not something the hotel can control, it certainly didn't improve the experience.

What surprised me more was the lack of amenities I normally associate with Hilton. There was no valet or bellhop service, and the check-in experience was simply average. The front desk employee was not pleased to be there and the customer service was nowhere near the level I expect from Hilton.

The biggest disappointment was the restaurant. I placed a to-go order in person and was told it would be ready in 15–20 minutes. When I returned after about 20 minutes, I was told someone would check on it, but they never came back. After waiting another 10 minutes, I found the employee who took my order. He admitted one of our meals had been given to another guest and they were preparing it again. What should have been a quick pickup became an over 45-minute ordeal. To make matters worse, our meals included steak and knife needed utensils, yet we were given plastic utensils instead of real silverware.

Overall, this stay did not reflect the quality I expect from Hilton. In hindsight, I believe I would have had a better experience at a nearby Best Western. I won't stay at this property again, and I'll be reading reviews much more carefully before booking another Hilton.

Family_with_children

8/10

Excellent

11 Jul 2026

Kenneth

I was soon the 14th floor King sized bed... Which was all great but the only thing being on the top floor is that I could hear the Air Condition units on the roof... so great room but didn't enjoy the AC noise.

Partner

10/10

Exceptional

10 Jul 2026

Pedro

N/A

10/10

Exceptional

09 Jul 2026

Jennifer

This is a great centrally located hotel for San Diego travel! The rooms were spacious and clean, the staff was friendly, and the location is secure.

Family

10/10

Exceptional

08 Jul 2026

Ryan

Family of 4, enjoyed our week long stay!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Liliana

Amazing hotel

Family_with_children

10/10

Exceptional

07 Jul 2026

Sara

Everything is pretty close to this hotel. It’s a fantastic location.

Family

8/10

Excellent

06 Jul 2026

Lea

Everything great but my father and I were about to check out and elevators were out of service and had to took stairs, my father is a handicap person. Please let know guests with time.

Family

8/10

Excellent

06 Jul 2026

Jennifer

Parking is 37 dollars which is insane!! Everything else was good. Nothing exceptional but a nice hotel to stay at.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Petar

Very nice

Family_with_children

2/10

Poor

05 Jul 2026

Kenya

The property was not clean. In room 428 if you look out your window you can see a view of the dumpsters. The pool area was not clean. Overall just not the a great experience. Do not book.

Friends

8/10

Excellent

05 Jul 2026

Jesus

Todos los dias a las 9am te despiertan House kipping

Family_with_children

10/10

Exceptional

03 Jul 2026

Christin

Everything was great!

10/10

Exceptional

02 Jul 2026

Arisara

Very clean room and staff are very friendly and helpful.

Friends

8/10

Excellent

02 Jul 2026

Hope

Enjoyed my stay. Although maintenance was being done on 3rd elevator the other 2 were still available. Room has no access to tv services such as Netflix and the streaming they had available were not available leaving you with paid movie choices. Lastly there was no microwave available.

6/10

Pleasant

01 Jul 2026

christine

property was very well maintained however he wanted to charge us more for parking. I unacceptable. The showers were cold in the morning and there was no good coffee on.

Family_with_children

10/10

Exceptional

01 Jul 2026

Jose

None

6/10

Pleasant

30 Jun 2026

Juane

Room wasn’t clean and you can tell there was hair by the tv right out in the open wondering how they missed that gum was under the couch and lots of dust and hair behind the chair I don’t know if they rushed but it wasn’t clean right..also house keeping walked in the room two times they knocked one time then just rushed inside didn’t give us no time to go open it we didn’t make a big deal but still not cool

Partner

4/10

Poor

29 Jun 2026

Joseph

We did not have breakfast there but we had dinner and it was ok

Friends_and_family Family

4/10

Poor

29 Jun 2026

Daniel

Staff was very professional, my room was immaculate, service was top notch. When I search for a hotel, the first thing I look for is free breakfast, After my workout, I went down to lobby to get my free breakfast, unfortunately, they did not offer free breakfast. The other issue, I thought free parking was included, but it wasn’t.

Self

6/10

Pleasant

28 Jun 2026

Alazar

Na

6/10

Pleasant

27 Jun 2026

Eunice

Did see that the sheets on the bed wasn't changed. Breakfast. First one of staff told us that the Continental breakfast was free and the buffet with bacon, sausage and others was $14.99. Then next day the whole breakfast buffet was $28 a person. That we didnt like.

Family_with_children

4/10

Poor

26 Jun 2026

Rickey

Breakfast wasn’t worth the extra money , there is a Dennys right down the road

Self

6/10

Pleasant

26 Jun 2026

SUSAN

Room was clean with fresh scent linens. In room coffee maker was damaged but front desk replaced in a timely manner. Bar seemed nice but the bartenders seemed confused, unprofessional and inattentive. Friend and I each ordered a cocktail, a bartender forgot to make one. After a reminder he hesitantly started making it and kept stopping to serve other patrons. Maybe he was a new hire.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Eugene

We were on a 3-city, two hotels in a row stays at a Courtyard by Marriott at LA's South Coast Plaza (popcorn ceilings, remodeled bathroom) and then this Hilton Mission Valley in San Diego. Upon checking in, we were told the air conditioning was not operating and were offered free parking (normally $37/day) and two free breakfast FULL BUFFET vouchers with 3 'meats, enchiladas and a self serve Belgian waffle maker (probably about $27/pp). Meals were great, we requested an extra fan for the room, it really was fine at night. The pool and jacuzzi was missing some pool tiles, but the jacuzzi and pool and the availability of these ammenities was very much appreciated. The Italian Kitchen across the freeway and Trader Joes, Shake Shack and Panera Bread were very convenient by car.

Family

10/10

Exceptional

25 Jun 2026

Yongjin

Everything is great.

Self

10/10

Exceptional

25 Jun 2026

Mahogany

I loved every second of my trip! The pillows are amazing!!!!

Self

10/10

Exceptional

25 Jun 2026

stephanie

The hotel was super clean . Staff was great! Great location off the freeway . Would stay here again 5/5

Business Friends

8/10

Excellent

24 Jun 2026

Maria

Did not feel like the usual quality of a Hilton.

Partner

10/10

Exceptional

23 Jun 2026

Jonathan

Everything was as expected. Will stay here again.

Family_with_children

2/10

Poor

23 Jun 2026

Lanette

In 2026, I had both the best and the worst Hilton stays of the year. Unfortunately, the Hilton San Diego Mission Valley was the worst.

When we arrived, our room was dirty, the TV wasn't working, and the air conditioning was broken. Someone was sent to fix the TV, but instead of addressing the issue professionally, he simply switched the remotes and acted as though we didn't know how to use them—even though we watched him make the switch.

Two maintenance workers came to look at the AC. After working on it for, they started leaving the room without explaining whether it had been fixed. When we asked what was going on, one of them simply said, \"Give it five minutes.\" Unfortunately, the AC never worked properly, and our entire two-day stay was uncomfortably hot.

The cleanliness of the room was also unacceptable. There was hair and trash on the floors, along with a bouncy ball and children's toys left behind from previous guests. Most concerning, I found pills on the bathroom counter. The bedding also had several visible dirty spots that appeared as though they could have been cleaned.
When we reported these issues, the staff seemed uninterested and offered little help. One of the reasons I chose Hilton is that it's usually reliable and I know what level of quality to expect. This stay fell far below those expectations.
The lobby is beautiful, and the restaurant was a highlight of our visit, but unfortunately, nearly everything else about our stay was disappointing.

Friends

8/10

Excellent

23 Jun 2026

Tim

The room was fine. The hotel a bit outdated. The toilet was kind of low to the ground. Overall stay was good

Partner

6/10

Pleasant

23 Jun 2026

Eduardo

Front desk was terrible. Had to wait for the staff to show up. Went to the front desk attempting to ask for the rest room location. The front desk lady was on the phone waiting for someone to answer her call on the other end. She just deliverately ignored me, not even a gesture to wait. She just looked down and didn’t do any eye contact. No room cleaning on the last day. Had to call 3 times for a new towels and waited almost an hour to receive it. Terrible experience in this hotel.

Family

10/10

Exceptional

22 Jun 2026

Evelyn

i liked it

Friends

10/10

Exceptional

21 Jun 2026

Stacee

Room was clean and was a very enjoyable stay

Partner

10/10

Exceptional

20 Jun 2026

Emily

Clean room very nice space, bar and restaurant inside hotel. Parking is $37 per night per car with parking garage. It’s a nice hotel would stay again

Partner

8/10

Excellent

19 Jun 2026

Sonya

Rooms were clean and staff were friendly

Family_with_children

10/10

Exceptional

19 Jun 2026

Luis

Clean room

4/10

Poor

19 Jun 2026

Vu

Shower water pressure is low. Sink drainage is slow. Run down interior. Squeaking bed. Trash under couch.

Family_with_children

6/10

Pleasant

18 Jun 2026

K Michelle

Reasonable

Family

10/10

Exceptional

16 Jun 2026

Ricardo

Great hotel good location

Self

10/10

Exceptional

16 Jun 2026

Joy C

Property is in a good location right next the freeway.

8/10

Excellent

15 Jun 2026

Kathleen

The $37/day parking fee is outrageous. I usually stay at the Sheraton down the street where parking is free and the same quality. And, the elevators are so, so slow, it's very annoying.

Self

10/10

Exceptional

15 Jun 2026

Brenda

Lobby was closed

4/10

Poor

15 Jun 2026

Yessica

Hotel is run down and kinda old. Rooms smell like smoke.

Family_with_children

6/10

Pleasant

14 Jun 2026

Deepali

Bad service, spider in room and zero amenities. Didn’t live up to the brand name.

Family

10/10

Exceptional

13 Jun 2026

Alvaro

EXCELENTE

Family

8/10

Excellent

13 Jun 2026

Henry Lee

Ok

Partner

4/10

Poor

12 Jun 2026

hector

The staff not good, always grumpy faces, the rooms are old and you can listen the room right next to you room, and the corridor, And top of that you need to leave a deposit of 300 usd, wow

Partner

8/10

Excellent

11 Jun 2026

Maura

Had a great time and treated us very well.

Family_with_children

2/10

Poor

11 Jun 2026

Joseph

I was very disappointed with my stay. Upon entering our room, there was a strong smell of marijuana that made the room unpleasant. We immediately brought the issue to the attention of hotel staff and requested to be moved to a different room. Unfortunately, our concerns were dismissed, and we were told no alternative accommodations would be provided.

It wasn’t until I contacted corporate customer service that the hotel finally agreed to move us. However, instead of providing a comparable room, we were downgraded to a smaller room, which only added to the frustration.

I expected better customer service and a more reasonable response to a legitimate concern. The room condition and the way this situation was handled fell well below expectations.

Family_with_children

6/10

Pleasant

09 Jun 2026

Jesus

Bathroom door didn’t close all the way. Water pressure in the shower was horrible. AC unit would shut off on its own! Front desk basically pushed my problem to the next shift at the desk so they didn’t have to deal with it. The front desk gave no forthcoming information. Things that would have been nice to know about the property, parking or even the area. At checkout no one told me I still needed my key card to get out of the parking lot so I was stuck and had to go back inside, very inconvenient which could have been avoided if the front desk attendants were doing their job when I checked out ( IN PERSON) the whole situation was very inconvenient and added extra time to my travel which was a pain in it self!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Alexa

Parking is an extra $37!

Partner

10/10

Exceptional

08 Jun 2026

Crystal

.

Friends

10/10

Exceptional

08 Jun 2026

Jesse

Was a good place to visit

8/10

Excellent

31 May 2026

Ernesto

Good staff and very clean

Family

10/10

Exceptional

29 May 2026

Wendy

The hotel was great for my mom!! She loved it

Family

6/10

Pleasant

26 May 2026

Swathi

M

8/10

Excellent

26 May 2026

judith

I liked the location, it’s an old hotel, the rooms are basic but good,staff good.

Family_with_children

10/10

Exceptional

24 May 2026

Àdísà

Great stay.

2/10

Poor

24 May 2026

Amaree

If I were you , I wouldn’t stay here at all.
The staff is super nice & friendly. But my brand new Diamond earrings got stolen by one of the house keeping lady’s. Yes it was my fault because I should not have left them out , but I definitely wasn’t thinking they would get stolen…. I was so sad!!! Also the rooms were that clean.

Partner

2/10

Poor

23 May 2026

Noor

I

Family_with_children

8/10

Excellent

23 May 2026

Charles

Rooms were clean and service was solid. Expensive for food, beverage and overnight parking. Good overall experience.