Doubletree Hilton Hotel San Diego

Doubletree Hilton Hotel San Diego - Hotel Circle

United States , San Diego - CA
SAN DIEGO, 1515 Hotel Circle South
Show on Google | Map

100 reviews shown

8/10

Excellent

16 May 2026

Ginger

We were able to check in before 4 and were given our warm cookies. Quality of the food and the service in the restaurant was less than desirable. The gate to the parking ramp was in a bad spot, with people pulled to the side checking which blocked the path to the parking ramp. On several occasions the key card didn’t work and needed to go in 3 separate times for them to replace it.

Family

8/10

Excellent

12 May 2026

Jenny

The location of the property is ideal close to Old town and other attractions. The main entrance is a bit confusing with the cars coming in and out. Getting picked up and dropped off was a bit inconvenient. The breakfast was a hit slow so we were not able to eat anything for breakfast because it was a bit slow. Go with enough time. Otherwise property was clean and the rooms where a comfortable.

Partner

10/10

Exceptional

12 May 2026

Georgina

Everything was good

Family_with_children

6/10

Pleasant

11 May 2026

Khamphone

Check in lobby it’s fully confusing in and out the building parking. It’s very very narrow and complex and confusing.

8/10

Excellent

10 May 2026

Alma

N/A

Partner

10/10

Exceptional

10 May 2026

Kevin

Clean rooms, staff was helpful

2/10

Poor

10 May 2026

Macy

It’s was a horrible experience . I will never book with double tree or Hilton ever again . I stood behind two women checking in line for 45 mins then a second front desk receptionist came to do my check in I realized after she started the process the process my passport was in the car she told me to get out of line with my 4 month old baby even tho my fiancée was right at the door walking back in so then I had to wait another 45 mins just to check in with my baby that needed a diaper change and a new bottle made . Once I got back to the front she then came over to me and saw I was up set she gave me to gift paper cards . Then they gave me a room on the first floor that I would have to walk up stairs to get to I’m handicap and can’t walk up stairs good and I have a baby with a stroller so. I had to go back to the front desk then they gave me room on the second floor it’s was disgusting it had things all over the carpet. A dirty toilet and shower. The carpet was tore up everywhere the bathroom was dusty . There was trash on the floor it just was completely disgusting. I went back to the front desk they said they still had to charge me for the room because I had already checked in . I left and will never come back .

Family_with_children

10/10

Exceptional

08 May 2026

Kevin

Clean rooms & staff was helpful

10/10

Exceptional

08 May 2026

robert

Clean,safe and located near veach

10/10

Exceptional

06 May 2026

Isabel

Amazing

Partner

10/10

Exceptional

05 May 2026

Brittney

Great time

6/10

Pleasant

05 May 2026

MIRIAM

It was a decent stay. Met our needs. I’ve stayed at nicer Doubletree Hotels so I was surprised it wasn’t as nice.

2/10

Poor

03 May 2026

Dwayne

The property does not look like the pictures at all. Mold in the bathrooms and not well maintained at all. We left the property and did not feel comfortable

4/10

Poor

03 May 2026

Onaney

The property need a lot TLC. It was clean. However, in our room tiles were coming off, AC didn't work, bathroom was kind of stain and two bed on the room felt to tight. I was having a panic attack and I need to leave the room. However the lobby was far way nor connected to our building. The elevator didn't work and the ice machine either. I was supposed to stay 3 nights and I just left canceling my resevation. I called Orbiz to let them and they said they couldn't do anything for me. I went to the lobby and report the hotel condition and they also did nothing for us. While waiting on the lobby 2 more family arrived to cancel their stay. What make think that the hotel had real problems.

Family_with_children

6/10

Pleasant

03 May 2026

Samantha

Our room had some torn up carpet and was very outdated. Rips in the curtains and the table side lamp wasn’t working properly.

4/10

Poor

03 May 2026

Samuel

First off the parking is so reduced going up and down the ramp. Literally two bumpers hanging from the rails from people loosing them. The elevators don’t work in the lot so be prepared to walk up and down the stairs with your suitcases from the parking lot to your room. The staff is so rude. Charged twice and said “declined” out loud like, and didn’t even apologize when she realized she charged me twice. An alarm went off at 4 in the morning for a min straight. House keeping kept knocking early and we requested none and they kept knocking every 30 min.

2/10

Poor

27 Apr 2026

Yolanda

I will NEVER stay here again. Go to the bathroom at 2:30 in the morning, wash hands and water will not drain and its leaking. Call the front desk, no maintenance on site, send up security with towels. FWI security guard was very understandable. He goes and gets plungers; he pulls up lots of charcoal looking pieces. I am a disabled vet; anxiety is off the chain. I am alone at this time. Now its 3:00 in the morning, call the front desk and she says no more rooms. I said the devil is a lie. She \"found\" a room. Luckily my daughter shows up at 3:45 to help me move. We get settled in, my daughter pulls back her sheets and there is BLOOD on her sheets. Lord take the wheel. Call for more sheets and guess what, they didn't fit.... My daughter just threw them on the bed and grabbed a blanket. Next day reached out to the manager, not once, not twice but three times.....kept getting \"she is going to call you\" I received my call after I spoke to her. I guess CYA covering your ass. I took pics of everything. The manager gave a voucher for free buffet, who is going to eat breakfast, when they changing rooms at 4:00 in the morning????? Yes, we received a voucher for the following morning, so what. Then she said she wasn't going to charge for parking, guess what......they charged me. I caught it before I had to take the five 1/2 drive back home. UNACCEPTABLE treatment. UNCCEPTABLE reimbursement. UNACCEPTABLE customer service. Totally unacceptable. I would really appreciate someone reaching ou

2/10

Poor

27 Apr 2026

Irma

The hot tub was dirty and jets we're not working properly.

Friends

2/10

Poor

26 Apr 2026

Jace

The price vs. Condition is not worth it. The couch in my room was torn and sooooooo worn down. The wall paper was bubbling and peeling. There was a small door (water access?) In the bathroom ceiling that was hanging down. There was used soap in my shower. It was all yuck - way too much money. Also - the parking garage is miserable to drive and park in.

Self

10/10

Exceptional

26 Apr 2026

Ruben

4/10

Poor

25 Apr 2026

Jennifer

I stayed 2x on my trip at this property. They \"upgraded\" me my first night to a family suite. It was clean, but dark. I did not likebhow dark it was because the only window was located in the \"kids room\". Additionally, there was construction in the morning that the hotel staff claimed they knew nothing about and that it shouldn't be happening, but it definitely was.

The 2nd night I stayed, I arrived at 4:30pm. Check in is a ridiculous 4pm. But anyway, I go to check in and Im told my room isn't ready and Incan either wait or have a different room. I say I'll take the other room. So after the front desk girl going back and forth with herself about which room I'll get she finally picks one on the 3rd floor. I get up there and I'm kinda grossed out. Literally all the lamp shades were crooked, which I later discovered was because they weren't actually attached to the lamps. The light switch covers have weird stains on them. The blow dryer had a strange coating on it like the plastic was breaking down from chemicals. It looked and felt like a gross, outdated and dingt room. Overall, the property looked nice outside of the rooms, but once inside.... ewww.

4/10

Poor

23 Apr 2026

amanda

The property seemed old the carpets were very worn and dirty
When we checked in and asked about places to eat there had no clue said there was a restaurant in hotel but couldn't even say if it was good
Went to take a shower there was 2 of us and only one towel had to call and wait for more
The shampoo and conditioner smelt very good and the lotion

Had a balcony but couldn't use it as it was on the path way from the parking garage and that is where everyone hung out to smoke weed couldn't even open door it was so bad and strong
Pool had a great fire pit

Had to ask for cookies and felt like it was an inconvenience to give us some

I am disabled and parked in the horribly small tight fit parking garage because the over sized was full
And the elevator didn't work was always stuck open on bottom floor told girl at front desk she said ok sorry
I asked about the handicap spot outside of gate that had same car in it the whole time we were there along with a U-Haul taking up multiple spaces

The employees parked in fire lane in front of our balcony which was on floor level room 111 you looked out and there cars where there on other side of walk way
For being a doubletree in an area with tons of hotels and motels surrounding
It it is very ran down and very over priced for what you get
Would not recommend the kings inn next door was cheaper and cleaner stayed there the next night when we decided to stay

Family_with_children

4/10

Poor

22 Apr 2026

Noelle

Room wasn’t very clean specifically the shower. And the room had an odd smell.

Self

10/10

Exceptional

18 Apr 2026

Haydee

Check in was very welcoming and easy! Room was clean and had a balcony.

10/10

Exceptional

18 Apr 2026

Delovin

The staff was amazing

Partner

2/10

Poor

17 Apr 2026

Devon

Initially everything went well. The young lady at the front desk was very polite and gave me great instructions so kudos to her, also the reason why I’m giving a 1 star because she earned it.

The room was not up to par with double tree standards. I’ve stayed at many over the years and this was by far the worst. In the bathroom, there was a huge hole in the wall hiding behind the painting above the toilet. My daughter noticed it before using the bathroom. When I moved the painting there were some kind of sewage pipes being held together by hose clamps, not sure why that would be there when the joint being used didn’t appear to be malleable. Maintenance came up, saw the hole and had the perfect sized patch for it. Curious as to why it wasn’t patched beforehand if the materials were available?

While taking a shower I happened to look up and there was a bulge in the ceiling that appeared to be from a previous leak from above. The ceiling was still soft to the touch and there were specs of mold all around. I didn’t notice initially but my wife saw mold in the caulking around the tub.

There’s a random door in the corner of the “kids room” that apparently leads to the roof. While I understand there’s nothing you can do about an access door, I believe it should be labeled and extra locks should be added (pad locks, digital lock with keypad, etc.) it made my wife and I uncomfortable knowing that our kids would be next to a door that led to the roof.

Lastly, parking should be mo

4/10

Poor

16 Apr 2026

Ekemerire

Dusty room with flat mattress. Very disappointed with the property upkeep. The bathtub was rusty also

Self

6/10

Pleasant

14 Apr 2026

Sally

Room was dirty. Carpet had lots of stains-piss stains.

Self

10/10

Exceptional

14 Apr 2026

Ferede

It’s all good

Family

6/10

Pleasant

13 Apr 2026

CARINA

Room was clean but when we sat on one of the beds it broke. They came & fixed it but it happened again.

6/10

Pleasant

13 Apr 2026

Jasmine

The room looked worn. The rooms were clean but not well kept. The staff was very nice and friendly

Friends_and_family Family

4/10

Poor

13 Apr 2026

Kristin

Dated property, musky smell, loud neighbors, sloppy maintenance- lamps falling apart. Would not stay again.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Kathleen

The staff here is excellent. Highly professional and responsive. Beautiful lobby and pool areas.

Our room was nice overall. There was some kind of old seal that replaced the seal around our door, though. It hadn't been properly installed.

Our bed was very comfortable, but the couch beds are not comfortable at all. For our second night, the staff brought us a foam topper for the sofa bed, which was really helpful.

Family_with_children

6/10

Pleasant

12 Apr 2026

san

Room was ok, the parking was tiny, if you have a big car, it will be hard to make a turn in the parking lot. Sign for the hotel was hard to look for at night time.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Austin

Room smelled like smoke, previous guests covered smoke detector with plastic bag so room smelled. Carpets are stained and dirty, AC had loud whistling sound

10/10

Exceptional

11 Apr 2026

Erika

Bathroom and walls where not very clean and the hotel smelled mildew

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Nancy

Everything turned out amazing the stay was wonderful and the staff were amazing as well thank you.

Partner

2/10

Poor

09 Apr 2026

Yesenia

We booked this hotel for our daughter‘s birthday. Based on the pictures it looked nice and based on the chain name Hilton we thought it be nice at least in better conditions.
First front desk staff was nice, this is about the property and cleanness. The property itself wasn’t well kept.
To sum up our experience quick…
1) stairway and elevator leading to lobby because it’s in a separate building. Dirty not well kept and outdated.
2) pool it states that it’s heated but not very much kind of cold.
3 Room
Some Furniture scraped damage.
Carpet dirty, one stain looked like blood.
Patio old banana in a corner , dirty.
Bathroom
Bathtub was dirty and rusty. I clean it.
Same with the bathroom furniture it was scraped and damaged.
No shampoo on the shampoo dispenser
Pull out couch, horrible mattress, flatter than an air mattress without air
Not impressed , not happy wish I stayed elsewhere.
I wish I would’ve taken more pictures, but I didn’t wanna make a big deal in front of my kids.
I attached a few pictures.

Family_with_children

10/10

Exceptional

09 Apr 2026

Alvaro

Room was clean

Partner

10/10

Exceptional

08 Apr 2026

Joel

Clean

Partner

6/10

Pleasant

08 Apr 2026

Cynthia

I gave this place 3 stars because the staff were really nice. The property itself is very outdated, which I can understand for the price but that’s exactly why it’s frustrating that they charge $33 per night for parking and don’t include breakfast. If the property is going to be that outdated, the least they could do is offer free parking and complimentary breakfast to balance it out. After doing the math, I realized I could have stayed at a nicer hotel for just a little more and had both parking and breakfast included.

Family_with_children

4/10

Poor

05 Apr 2026

yvette

Took over 24 hours to fix the heating issue I had. The first night the heater wasn't work then maintenance can and fixed it but a few hours it stopped working. So in the morning we told them about the problem and they told us they will have someone check it out while we were gone. We gone day and came back to a cold room. We asked if they had checked on it and the lady at the front told us she didn't know about the issue. She then sent someone to check and he fix it so at 8pm we were moved to another room which was pain but glad they helped us out. I just wish it had been done a lot sooner.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Bruce

We had a great stay at this property and the staff was great to accommodate our room situation. The breakfast buffet was great and the servers were friendly and helpful.

Family_with_children

4/10

Poor

05 Apr 2026

Nathaniel

No room was unsatisfactory The floor was carpet was grimy possibly a health hazard!

6/10

Pleasant

04 Apr 2026

Rebecca

Carpets in the room were very stained.

Family_with_children

8/10

Excellent

03 Apr 2026

Kandice

There was trash left in our closet.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Roberto

Great room and staff.

Business

6/10

Pleasant

02 Apr 2026

Sarah

Entire hotel lacked cleanliness. I stayed on the 6th floor and the entire floor smelled like mildew. It was like the housekeeping was cleaning with dirty rags.

Parking is really wonky with tight parking spots in a small parking garage.

Family_with_children

8/10

Excellent

02 Apr 2026

Victorino

No breakfast included

Family_with_children

6/10

Pleasant

01 Apr 2026

Alicia

The staff were so very friendly and helpful. Seriously top notch. The overall state of the hotel however was not as pictured. The rooms were old and felt run down. The carpet floor felt sticky. The stay wasnt bad, just not as we envisioned based on the advertised pictures

Family_with_children

8/10

Excellent

31 Mar 2026

Daniel

Room was an ADA off the lobby. Noisy!

Self

6/10

Pleasant

31 Mar 2026

Miracle Nyshay

Hot tub gave a woman a rash , dirty nightstands , lots of stains on the carpet

Friends

4/10

Poor

31 Mar 2026

Michelle

Bath closed

2/10

Poor

28 Mar 2026

Serina

Old and run down. My room had a lot of stains and things that were broken

Self

8/10

Excellent

27 Mar 2026

Pablo

It was good the stay and food.

Self

8/10

Excellent

26 Mar 2026

Katrina

Room was nice, bathroom very outdated, a little grimey. Staff very friendly.

Family_with_children

10/10

Exceptional

25 Mar 2026

michele

Clean room and excellent dining facility

Self

10/10

Exceptional

25 Mar 2026

Marlynda

Took a class here and for two night I can’t complain too much the only thing that threw me was the car fee and the breakfast prices overall tho it was ok still waiting on my deposit

Business

6/10

Pleasant

24 Mar 2026

Monica

The air conditioner was not working it was hot. The coffee pot in the room also not working went down to let them know and they wanted us to pay for a cup of coffee. The pool was cold and the hot tub was dirty. The staff was nice. But I don't think it's right to charge for parking. The rooms need to be updated and I didn't like that my room had a connecting door.

Family_with_children

10/10

Exceptional

23 Mar 2026

Bernice

Great place everything is very close by. Restaurants shopping malls, nice area

Leisure Family_with_children

8/10

Excellent

23 Mar 2026

Yvonne

Trying to enter / exit was a HUGE hassle. They have a few parking stalls by the entrance and exit. Hard to pull in or back in due to the other cars trying to exit and enter. Not enough space for everyone to get through.
When cars are trying to enter or exit the cars that are parked or want to parked especially by the Handicap stall, it was a disaster because everyone was in the way trying to get in or out or even park! Plus, guess trying to exit couldn’t get through because the ticket/credit card machine wasn’t working properly so created a huge lines of cars.
They needed someone to standby and help the guess trying to exit. The room was good. The restroom needed some upgrades. The shower curtains was ripped, the tub had some stains and some kind of glued that couldn’t rub off. Oh, and the elevator at the parking garage wasn’t working properly. Took forever to open and close, had to take the stairs. Staff was excellent!

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Elizabeth

Very welcoming to pets! Would stay again

Pet

8/10

Excellent

23 Mar 2026

Allison

Perfectly central location, very reasonably priced, great pool and hot tub and super pet friendly which was a huge plus for us.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Magda

Staff was awesome!!! Very friendly. Entrance and parking difficult to get to. Property management needs to look at condition of hotel. Mildew in shower , extremely slow drainage in tub. Almost overflowed onto bathroom floor from quick shower. Carpet had several stains throughout. Sofa old and dated

Partner

10/10

Exceptional

22 Mar 2026

Hongloan

I stayed in a king bed room. Bed was comfy and looked over the back courtyard.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Stephen

Pool was very nice. Jacuzzi could have been better.

Self

8/10

Excellent

20 Mar 2026

Constance

The poolside seating is comfy. It’s nice. The outdoor space is good considering it’s in a business district area.

I think that the room was OK. The bed was clean. However there was some streaks running down the door little touches that could’ve been better.

Overall, staff were nice however there was one discrepancy. I arrived earlier, so I was prepared to sit in the lobby until my room was ready.
One of the young ladies asked, I assumed the desk manager if there were any rooms available, she looked at me and then looked at her and said no, not right now and walked away. The young lady went on break so the manager covered her approximately 30 minutes after our exchange there were several men that walked in and she immediately gave them a room.
Very disappointing.

I return to the desk and ask the young man for a room and he provided me one directly after that

Self

8/10

Excellent

19 Mar 2026

Jordan

Furniture is outdated and scuffed but still maintained well.

Business

10/10

Exceptional

18 Mar 2026

Aimee

Fine

6/10

Pleasant

18 Mar 2026

Joy Lani

There was rust in the bathtub and the lampshades were worn out and some broken. Night stands were dusty. Pool area also dusty

Family_with_children

10/10

Exceptional

18 Mar 2026

Isagani

It’s ok

6/10

Pleasant

17 Mar 2026

Sawyer

The room was clean but the man never told me the check out time even after I messaged them 2 times … also the bathroom knobs were not working properly for the faucet and the door doesn’t open easily it’s very loud and scrapes the frame … the cabinet for the fridge was not working well and the shower head didn’t work well but whatever … also they don’t own the parking lot … I love this tactic … get ready to pay an extra 40$ on top of whatever the price is cause they charge it for your car and say sorry we don’t own the property …. They will ticket or tow your car if you don’t give them 40$ … just ridiculous in my opinion …

Family_with_children

6/10

Pleasant

16 Mar 2026

Charles

Room was clean. No microwave and mini fridge did not get cold. Only room temp. Down comforter was old and maybe need to upgrade rooms. Delicious cookies for free when you check in. Staff was nice. They charge $100 deposit for any damage plus $33 per night for parking which is very tight structure. I'm sorry but we won't be coming back we rather upgrade on hotel with better quality and free parking.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Shaquel

The staff was great during check in, but when I got to my room I saw that there was rust all in the tub of the shower and when I washed my hands in the sink, it took an hour for the water to drain out. I requested a new room and they said they had none available, even though the woman that checked me in actually switched me from a different room because she said this one had a “better view”. Also, I had no towels or wash cloths in my room.

Self

6/10

Pleasant

16 Mar 2026

Cordell

Stains in carpet and bedding in room. Carpet torn up missing in some places right in my room. Do-not disturb signs are not uniform down hallways - even if flipped around. Treadmill in gym was in-operable. It stated but died after 40ish seconds. Lemon water provided in lobby wasn’t cold, used cups were placed on new cup pile, debris (that’s not lemon/pulp) inside of the water.
Mixed drink purchased wasn’t great. Bar out of standard mixing items. Customer service was not personable at all. You heard car traffic all night long.

Self

2/10

Poor

16 Mar 2026

GENE

Pool outdated and cheap. Old hotel. Gym was ok. Staff poor, didnt want to give out free water to Hilton Honor guest. You pay for parking $33 a day and the parking garage is not big enough for large SUVs. You have to be very careful you don’t scratch the sides or roof of your car in the garage. Breakfast buffet is $27 for powder eggs, bacon and sausage. Absolutely nothing special about the breakfast buffet for $27.

Friends

10/10

Exceptional

13 Mar 2026

Freddy

Amazing nice great fresh environment. My husband & I checked out the gym.. they had great weights! The highest was 50! The staff was very lovley and friendly! Let me not start with our room, our room was amazing! We had a nice balcony view!! Amazing bathroom !

Partner

10/10

Exceptional

11 Mar 2026

David

Good

Partner

2/10

Poor

10 Mar 2026

Arianna

Went to have a relaxing stay however there was a fire at 4 am and we had to evacuate and weren’t even offered a refund or anything for having to leave for about and hour in the middle of the night with our 4 year old

2/10

Poor

10 Mar 2026

Brandon

No microwave in the room and they didnt work so they had to send up a portable one smh

2/10

Poor

10 Mar 2026

Ukiela

Over priced for room and parking.. no microwave in rooms such a inconvenience and no view even though it was requested in booking

8/10

Excellent

10 Mar 2026

Alejandro

Stay couldn’t have gone any better beside small things i noticed on my stay but didnt ruin my vacation since i was out and about most of the time. First the tv screen was showing 2 different colors and was very dark couldnt watch anything really. Also there was a stain in the carpet which was wet (could be from cleaning/cleaning product) room 629. The parking could also be confusing and kind of a hassle cause theres no space or parking in the front so your blocking other people behind you! Anddd it is 33$ for parking per night so keep in mind if you plan to stay long.Other than everything else from the location of the room n balcony and staff being super nice and helpful and its right in the middle of everything to ! Definitely recommend and coming back

Friends

4/10

Poor

09 Mar 2026

Jorge

Fire alarm went off at 5 am went down to lobby and was full of smoke very scary

8/10

Excellent

08 Mar 2026

Vaughnya

Nice stay and quick ride to attractions.

Family

10/10

Exceptional

07 Mar 2026

Diana

The personal was very attentive

10/10

Exceptional

07 Mar 2026

Passion

The pool was fun and the hot tub and the views at night was cool . Not that far from the store overall would stay again. The parking is a bit tight.

Family_with_children

10/10

Exceptional

07 Mar 2026

Passion

The pool was very cold I wish they had a heated pool like every other hotel I been too and a hot tub it would be better in my opinion

Family_with_children

10/10

Exceptional

03 Mar 2026

Victor

Wonderful stay at Double Tree Hotel! Staff were great! Very polite and helpful. The rooms were comfortable and spacious.

Family

8/10

Excellent

03 Mar 2026

Devin

My daughter loved the pool,hot tub and fire place.

6/10

Pleasant

02 Mar 2026

Greg

Our room carpet looked worn and there was rust on the bathroom door jamb. The air conditioning was barely cool. The bed was comfortable. We slept well as the room was quiet. We chose this hotel because we trusted the brand but this hotel didn’t feel like we expected for DoubleTree.

Partner

2/10

Poor

02 Mar 2026

Lucy

When we returned to the room at midnight with my kids, the ceiling was leaking. There was a trash can catching the water so they were aware but never called me. I had to put another trash can because there was another leak. I called and asked for a different room but the receptionist said nothing was available. It took for my husband to go downstairs in person to get a different room. New room had what appeared to be black mold on the roof of the bathroom and had hair on the bunk beds. They did comp the parking at least.

8/10

Excellent

02 Mar 2026

Marilyn

Clean room, friendly helpful staff, didn’t use the pool but it looked nice. Didn’t use gym.

Family

10/10

Exceptional

01 Mar 2026

Christopher

Great location and very clean room

Partner

2/10

Poor

01 Mar 2026

Emma

The elevator did not work from the parking structure, even though I was using a handicap spot, I had to walk down two flights of stairs. The air conditioner in the room did not work. The room was very worn and not maintained, lampshades were falling off lamps. Example, electrical outlet in bathroom was unusable.

Partner

10/10

Exceptional

01 Mar 2026

Westin

A little old but still clean and great service

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Tanya

Clean room

10/10

Exceptional

23 Feb 2026

Glenn

Clean room, cookies and atmosphere.

Business

8/10

Excellent

23 Feb 2026

cynthia

Amy at the front desk was extremely gracious and welcoming at check-in. The cookies were delicious :) The property is lovely. Once on your way to the room it is noted that the elevators and hallways could use a fresh face and new carpet, as the carpeting in the guest rooms could stand to be updated (along with a few other details) but good value for the rate. Although the parking fee is STEEP compared to other Hotel Circle establishments. All-in-all, I visit SD multiple times a year and this hotel is always in the rotation. Great location, reliable services and clean. I appreciate the comfortable stay.

Self

6/10

Pleasant

23 Feb 2026

Tad

Stayed here whilst in town for a conference nearby. Customer service scored high points as every staff member I talked to was polite and accommodating. The rooms are a little dated and need some TLC. I got a 2 queen room, and the beds were fine. DirecTV was fine, I didn’t need a smart TV for this trip (does anyone “need” a smart TV?) The carpeting had many spots throughout the room, between the beds and even over by the couch and balcony. Liked having the coffeemaker and mini fridge. Bathroom was nice however there were marks in the shower/tub where there could have been a shelf unit but since removed…? Shower curtain rings were plastic and had seen better days. Apparently the hotel had issues with people taking home towels so they had a nice little price guide on the counter in case one wanted to take home their towels. Nightstand had a wireless phone charger with USB and regular plugs so that was cool. Parking garage was convenient but has some very tight turns (appreciate the signage for this though!) Overall, it was a nice stay but the rooms need some upgrades or at the very least some freshening up. Thank you to the front desk and restaurant staff for being so nice and friendly.

6/10

Pleasant

22 Feb 2026

Fiona

The hotel is old and needs upgrade. The towels have too much bleach. They need to be washed longer.