Hampton Inn San Diego/Mission Valley

United States , San Diego - CA
San Diego, 2151 Hotel Circle South
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100 reviews shown

10/10

Exceptional

09 Jun 2026

Carlos

Good breakfast, nice gym

Family_with_children

2/10

Poor

09 Jun 2026

Zainab

I am very disappointed with my stay at this Hampton location. I have stayed at Hampton hotels before and have always had good experiences, which is why this stay was so surprising.

When I arrived, the refrigerator was not working. I called the front desk multiple times, but no one answered. I was left on hold for more than 30 minutes, which was extremely frustrating.

When I finally spoke with staff and requested either a replacement refrigerator or a different room, I was told that neither option was available. This was especially disappointing since I had a four-night reservation and expected better service and accommodations.

Due to these issues, I felt I had no choice but to end my stay after the first night. I only hope the refund process for the remaining nights is handled fairly and without unnecessary difficulty.

I expect much better from a Hampton property and hope management addresses these issues to improve future guests' experiences.

Self

10/10

Exceptional

09 Jun 2026

WEDNESDAY

Staff were nice

Family_with_children

10/10

Exceptional

06 Jun 2026

Josefina

Great stay, clean facility, great breakfast, and friendly staff.

10/10

Exceptional

04 Jun 2026

Sourav

Good location, family-friendly. Value for money.

Family_with_children

10/10

Exceptional

02 Jun 2026

Javeria

Great room and services. Definitely stay again

Family

10/10

Exceptional

02 Jun 2026

Atour

Good location, near beaches, shopping and Old Town. This is a popular hotel and is usually busy. Breakfast is good with hot selections. Stayed here twice. I probable stay here again when in San Diego.

4/10

Poor

02 Jun 2026

lillian

The acs barely worked

Family

10/10

Exceptional

01 Jun 2026

Carlito

The hotel room is nice and clean. The breakfast is great and lots of choices. The only thing is you have to pay for the parking which is $27 a day.

Family_with_children

6/10

Pleasant

01 Jun 2026

Jamaine

Basic hotel, parking is on a hill. They only have room service clean your room every other day. Small breakfast area for large amounts of people. Just an ok hotel

Family_with_children

4/10

Poor

01 Jun 2026

Lincoln

I booked two rooms for my 18 year old son and a couple friends who were running the Rock n Roll Half Marathon. The lady at the front desk refused to let them check in, saying my son had to be 21 to check in to the room. If this is the case, Hampton and Expedia need to update the rules stating that the person checking in must be 18 to the person must be 21. Luckily another nice traveler checked them in under his name, otherwise they would have been out on the street.

Friends

8/10

Excellent

31 May 2026

Manuela

Overall average rooms. Bathrooms need updating, doors need to be painted, average breakfast options. Staff was friendly.

Friends

10/10

Exceptional

31 May 2026

Karla

Close to everything. Very convenient and it was clean. Enjoyed our stay.

8/10

Excellent

31 May 2026

WENDY

Phone in room not working - otherwise ok

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Alan

Some construction was going on in the lobby area but did not impact us on the 4th floor reall.
The coffee is located pretty far from breakfast but all in all a nice stay. Safe, quiet, clean. 3 night stay.

Partner

6/10

Pleasant

30 May 2026

Marquina

The staff was great, but the cleanliness needs work.
The staff here were absolutely wonderful and very accommodating. However, the overall cleanliness of the hotel was disappointing. The hallways looked like they hadn't been vacuumed in a long time, and there were noticeable fingerprints all over the glass surfaces. Great team, but the property needs better upkeep

Family_with_children

6/10

Pleasant

30 May 2026

Kimberly

The hot water was off in most the rooms, the sink was stopped up, and the toilet broke twice

Partner

10/10

Exceptional

28 May 2026

Jenny

The staff at breakfast buffet did an excellent service!!

10/10

Exceptional

28 May 2026

Julie

Très bien

Family

6/10

Pleasant

28 May 2026

Drew Ann

The hotel had to shut off the water supply for 6 hours during the day (10 am to 4 pm) to fix a pipe leak in the lobby. Very inconvenient

10/10

Exceptional

28 May 2026

CHIRAGKUMAR KANCHANBHAI

Clean room and Breakfast

Family_with_children

6/10

Pleasant

27 May 2026

Sarah

The room was fine, and the staff was helpful. Didn’t really use much other than the room itself. Was truly annoying to have the water shut off from 10am-4pm both days we were there, though. For most, that may not have been an issue (out sight-seeing or what have you), but we just needed a place to relax after a long week of driving. Things happen, of course, but it made our stay less relaxing than it was supposed to be.

Pet

4/10

Poor

27 May 2026

donovan

I called the front desk 3 times, waiting an hour in between each call, for a couple extra pillows. Never got extra pillows brought to the room. I decided to go ask at the front desk if I could grab them, she agin said she would have them brought up. 11 pm at night still no pillows. The pool had no towels. People were having to walk to their rooms wet and cold. It was 67 outside. I think the hotel was very understaffed for a 3 day weekend.

Friends_and_family Family

8/10

Excellent

24 May 2026

Bernard

This is a great place to stay. I have to stay here several times. I was unlucky and the person must’ve had a dog in the room. This is the first time several years that anything was an issue. It wasn’t bad but you could definitely tell that a dog was in the room.

Self

4/10

Poor

24 May 2026

EFREN

Their boiler broke and no hot water was available. After a full day at the dusty animal park a hot shower was necessary to sleep. A cold shower didn’t work. Not a good stay.

Partner

6/10

Pleasant

24 May 2026

Awwad

If you want to clean you room then you have to wait every other day appointment to get cleaned. That was terrible.
The shower is terrible you have to accept cold water or hot but very weak flow.
Sink is clogged you have to fix it.
Towels you have to inform them and they expect you to take the towel to the room.

Business

4/10

Poor

23 May 2026

Frank

The stay was hampered due to the fact that work on the hotel water system was being done causing the water to the room’s to be off from 10:00am - 4:00pm on the weekdays and everything would be fully functional on the weekend. We were informed of this upon checking in - and was told that we could cancel and check the area for other accommodations. Upon receiving this news I requested to speak to a manager and was informed that no manager was available and they were not sure when one would be available during our planned stay. As if this wasn’t bad enough, there was no hot water for showers on the weekend. Starting that this was a horrible experience is an understatement.

Friends_and_family Family

8/10

Excellent

23 May 2026

Nathan

The convenience

Self

8/10

Excellent

22 May 2026

Oscar

We checked in at the hotel 5 mins before the pool area was closed. We were looking forward to relaxing in the hot tub after a full day of walking the city but couldn’t enjoy the hot tub.

Family_with_children

10/10

Exceptional

21 May 2026

Roger

Breakfast, laundry, and staff

Self

8/10

Excellent

20 May 2026

collin

Breakfast was great and the staffs so helpful.

Family

4/10

Poor

20 May 2026

María

El hotel estaba realizando trabajos de mantenimiento y estábamos sin agua de 10 am a 4 pm y lo único que te decían que te podían considerar es el estacionamiento

2/10

Poor

19 May 2026

Louis

I wish I didn’t have to say this, but I’ve been burned by The Hampton Inn two times in the past two months. First by the San Marcos location and now Mission Valley. To start, it would have been nice if the desk person had given us the attached notice when we checked in. I tried to take a shower and there was no hot water. I reported it to the desk person who said that the people in charge of this would be in at 7am. After 7 I checked again and was told that some rooms were having issues with this. So, no shower for me. We were out all day. It was late. Tried the water again, still cold. Desk person acknowledged problem and we changed rooms at 11pm. Finally got hot water. In addition, a homeless person in the pool area knocked on the glass door to be let in. He was denied. Last, late at night I wanted a cup of tea and only caffeinated teas were out and the desk person was unable to replenish the tea supply. This was not a pleasant stay. We have stayed at this location several times since 2024 and it has been great. We ended up asking for a refund and the hotel staff has hopefully made the request for Expedia to look into this. To be continued……

Family

4/10

Poor

19 May 2026

Carmela

We were not made aware that the hotel was under construction prior to us arriving and that water would be shut off from 9 am - 3 pm during the week. I was promised a 30% discount off the one night we were affected with the 3 of the 5 rooms I booked, but alas this was not provided. Very disappointed with this Hampton. I've stayed in several and this is the worst I've stayed in. Never again. So count this 5x my comments for this hotel.

10/10

Exceptional

17 May 2026

charmayne

My fiancé and I just stayed there for his 50th birthday and I actually like the hotel. He had breakfast every morning which made his day because it it was good and had options. The rooms were clean and everything else was pretty cool. I’d stay there again in a heartbeat.

Partner

2/10

Poor

17 May 2026

Deborah

The property was under renovation and the water was shut off from 10am until 4pm! The lobby was dusty with residue from the construction debris. In addition, the room furniture needs to be updated. I should've been made aware of these conditions prior to booking!

Family

2/10

Poor

16 May 2026

Pamela

At 10:15pm we discovered our room had NO HOT WATER… cold ONLY. The girl at front desk had obviously had a long day as her frustration showed.. but thanked us for our patience. However, she left her shift that night never having done anything about our situation. I called again at 11:00 and the next man on duty arranged for us to move rooms. Security came to trade keys but had the room numbers all mixed up. We did finally get to our new room a short while later. The morning clerk was completely indifferent over the situation. I’ll be reaching out to Hilton. I did not like the fact my card had to be swiped BEFORE keys was given with an ADDITIONAL $50 charge to cover any incidentals we charged.. then it was to be refunded the next morning. Parking was an additional 27$.

Partner

6/10

Pleasant

16 May 2026

Logan

It was a typical hotel stay, my only real issue was the “cat pee “ smell from the carpet. Thankful that they allow pets, but the cleaning could be a bit more. (And the water got cut off (at 10am) and we couldn’t take a shower that was wild!

Pet

2/10

Poor

16 May 2026

Gagandeep

Our room was very dirty and it had bugs inside behind the bed. Our pillow cases and sheets were also smelling . Also our bathroom was not cleaned properly . It was very noisy because of the freeway.

Family

6/10

Pleasant

16 May 2026

Zunilda

Breakfast was good did not use the laundry

8/10

Excellent

14 May 2026

Victoria

The breakfast was the highlight. Huge king room. A very average standard accommodation for before or after your flight.
Couldnt believe the $7 bottled water!
Room was very clean. Worn furniture and cracks in the bathroom tile.

Self

8/10

Excellent

14 May 2026

Christina

Clean hotel and room. Friendly and professional staff. Above average complimentary breakfast.

Family

2/10

Poor

13 May 2026

Bala Krishna

Parking fee should have been notified ahead of time clearly to the guests.

Family_with_children

8/10

Excellent

11 May 2026

marc

Overall a great stay. I would definitely come back. Very clean, nice property, nice amnenitites, and great staff at the front desk and breakfast area. My only complaints would be having to pay for parking when we aren't even downtown (hotel circle) and being able to hear stone feet staying above us, as well as the cleaning staff conversations and laughing in the hall before I was ready to wake up.

Partner

10/10

Exceptional

11 May 2026

Olga

The hotel is very well located, and the staff and I mean all that I encountered were friendly and helpful ! The breakfast was very good and they had water and coffee all the time. Very pleased :)

Family_with_children

8/10

Excellent

10 May 2026

Simon

Comfortable , great breakfast

took a star away because I found out ICE contracts with Hilton and I regret to supporting that kind of cruelty

Family_with_children

10/10

Exceptional

09 May 2026

candida

The only negative thing I would say is that the person directly above us was working out from 2 AM to 5:30 AM both nights. When we contacted the desk, they did go upstairs and talk to that person but unfortunately it happened two nights in a row and I was told that they would have somebody on duty just in case it might happen again, but nonetheless it did

Partner

4/10

Poor

09 May 2026

Charles

Room looked nothing like the pictures. Smelled horrible. Rude staff and also charged me 30 dollars to park in hotel parking lot.

Partner

10/10

Exceptional

08 May 2026

Teresa

Amazing staff, delicious breakfast. Clean and comfortable rooms. Definitely recommend it!!

Partner

6/10

Pleasant

06 May 2026

Dominic

The Manager at the front desk did not warn us about the Water shutoff that was implemented at 10 AM on Wednesday, May 6. When checking in the staff wasn't very inviting and cordial. The hotel clerk that was checking us in was trying to charge me for an additional $100 or more toward the accomodation even though I had already paid for the room in full minus the incidental deposit. She wasn't very apologetic for her mistakes and didn't inform me of how much longer it would take. The breakfast staff nor the hotel front desk staff wasn't very transgender friendly.

Friends

10/10

Exceptional

06 May 2026

Steven

Yes

Partner

6/10

Pleasant

04 May 2026

Nancy

The staff were very uninvolved. They were doing the bare minimum. No friendly personality.

Partner

8/10

Excellent

04 May 2026

Becki

The staff was friendly.

Family

8/10

Excellent

04 May 2026

Kara

Friends_and_family Family

6/10

Pleasant

01 May 2026

Mark

Disappointing from when we first walked into the hotel and found construction and plastic sheathing up all over the lobby area and the noise of their efforts The free breakfast was mediocre and then suprised at check out that we were charged $28 parking fee.....which was not clesrly listed on Expedia without digging to find it.

Partner

4/10

Poor

30 Apr 2026

Maros

Yes

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Miguel

Everything was excellent except the ice machine was not working on the second floor, and there was a leak on the lobby’s ceiling.

Family_with_children

10/10

Exceptional

26 Apr 2026

Michelle

Spacious rooms, clean, friendly staff, great breakfast. Parking is $30 a night☹️ $15 for handicap. 24 hour coffee...

Family

6/10

Pleasant

26 Apr 2026

ROSELIA

Location is decent, close to mall and the zoo. Rooms are clean and nice. Not much interaction with staff so I can't say it was excellent but they were there. Breakfast is included but we didn't partake but it looked good as I walked by.

Biggest complaint flow the $27/night parking fee. For what? There's no businesses nearby, it's a row of hotels. No reason to charge that much for a place that I need a car to drive to. I won't stay here again for that reason. It feels predatory. I'm done with being nickeled and domed everywhere I go. Parking should be included in the room rate.

Family

6/10

Pleasant

23 Apr 2026

Jose

Bed was not comfortable

Family_with_children

10/10

Exceptional

22 Apr 2026

Helen

Nice breakfast- it saved us money. We stayed 3 different times in 8 days. The staff was always kind to us We were greeted every time we walked into the hotel.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Jerri

Dresser drawer wouldn't close. There was ample parking on site, but was charged for parking which I thought was rather shoddy.

Partner

10/10

Exceptional

21 Apr 2026

Stacey

Clean and staff was very helpful

10/10

Exceptional

21 Apr 2026

Evita

The bathroom sink its slowly draining the staff never clean our room when we are away even when we don’t put DND signs up

6/10

Pleasant

21 Apr 2026

Joy

Property is beginning to show its wear. As an early riser, I was surprised by how much trash was in the common areas. Once staff went home in the afternoon, it seemed no one did any cleaning until the next morning. Soap was empty in lobby restrooms. Water dispensers in lobby were empty.

Breakfast was passable but nothing special. Little change from one morning to the next.

Family

10/10

Exceptional

20 Apr 2026

SCOTT

goog location, clean, breakfast is good, will change menu, new dishes in my 3 days

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Tiffany

This place was amazing! The front desk staff were friendly and helpful. There was always water available as soon as you walked into the lobby and the water with orange slices was delicious! The gym was great, small but had all the necessities. Breakfast buffet was delicious every morning and I loved the spacious amount of seating they had. My room was comfortable and clean.

Business

8/10

Excellent

17 Apr 2026

Michelle

We had a really lovely stay overall and would absolutely come back. The hotel itself was clean, comfortable, and had such a welcoming atmosphere from the moment we arrived. The staff was kind and helpful, which always makes a difference, especially traveling with little ones.

The room was spacious enough for our family and felt well taken care of. Everything was smooth and easy, and we were able to relax and enjoy our time, which is always the goal.

The only small drawbacks were that they only had one crib available, which was a bit tricky since we’re traveling with twin toddlers under three. Also, breakfast options were somewhat limited for gluten-free needs, so that required a little extra planning on our end.

Overall, a great stay and a solid 4 stars. With just a couple small improvements, it would easily be a five-star experience!

Family_with_children

10/10

Exceptional

16 Apr 2026

Ricardo

Excellent

Friends

10/10

Exceptional

15 Apr 2026

Jinfei

Delicious breakfast

10/10

Exceptional

14 Apr 2026

Michael

Clean, refreshing, everything was excellent

Partner

10/10

Exceptional

13 Apr 2026

Pamela

Breakfast had a variety of options each day

10/10

Exceptional

12 Apr 2026

Carlos

Clean

8/10

Excellent

12 Apr 2026

Amanda

The staff was very friendly. However, I found EpiPen instructions in my bed. My husband found a piece of pizza fused to the wall behind the dresser that was dog was interested in first so he removed it. The pillows are also needing to be replaced.

The location and breakfast is great but the value for all the above isn't so much.

Family_with_children

8/10

Excellent

12 Apr 2026

Leslie

Good accommodations. highway noise even with air conditioning on. Parking fee was not added onto booking so came as a shock. Overall just ok.

8/10

Excellent

11 Apr 2026

Louis

We stay at this Hampton Inn quite regularly. It has become our go to when in San Diego. It’s clean, convenient, breakfast is good and staff is friendly.

Partner

10/10

Exceptional

11 Apr 2026

Norma

Breakfast was good. Coffee was great. Staff was very friendly.

Family_with_children

6/10

Pleasant

08 Apr 2026

Desiree

Clean room, friendly staff, easy parking. Beds could be more comfortable.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Maggie

Friendly staff, great breakfast with lots of variety.

Family_with_children

8/10

Excellent

06 Apr 2026

Norman

Great location

Partner

8/10

Excellent

05 Apr 2026

Robert

Yolanda at the front desk was very kind and friendly. When we asked about a good Mexican restaurant she recommended one close by and even gave us a coupon for a free hors d’oeuvres. The breakfast s were pretty good for so many guests. We did enjoy the 24 hy coffee bar.

Partner

6/10

Pleasant

05 Apr 2026

Jorge

Breakfast could be better, hallways needed cleaning, room walls and furniture had bad scratches, bathroom sink was clogged drained very slowly.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Eleanor

Breakfast is good. However, a lady and her child was knocking at our door on the 2nd night and Said” Please let us in.” I said, “No I’m sorry”. The lady continued to knock at our door waking up my husband. My husband tried to look into the peephole and noted the lady and her child still outside. I called front desk, at first not answering and after 3 calls finally answered. I told her about the lady. She said she called someone to check and said nobody was there anymore. I went to front desk feeling afraid and not secured and no assurance was given to us. Instead she dismissed my concern. We also got 2 leaflets from restaurants slipped under our door. How can delivery man go up to the hotel rooms? Is the place secured? What if they are pretending to be delivery men? The lady said they are really allowed to go up the floors to slip leaflets. What about the security of the guests?

Partner

8/10

Excellent

03 Apr 2026

Angelica

Not much to do at a walking distance and the hotel has the water turn off 1/2 days during our stay.

Family_with_children

10/10

Exceptional

03 Apr 2026

Patricia

Hotel was very clean good breakfast and staff was super helpful. Would definitely stay again!

Self

4/10

Poor

01 Apr 2026

Varad

The room with the bathtub was in the accessible floor and wasn't kept well. The phone did not work and we had to walk up everytime to the lobby for anything we needed. We told them about the phone but it was never fixed. The maintenance person said they were going home and never followed up on that.
The hallway and general condition of the room was not good.
The breakfast however was really good. that made a difference to an otherwise not so great stay.
Staff were super helpful in other areas, we needed coins for laundry and they went out of their way but going to the nextdoor Homewood suites to help get us the change.

Family_with_children

8/10

Excellent

31 Mar 2026

Vinodh

Bathroom needs a vent fan as it gets stuffy , the toilets need some attention

Family_with_children

6/10

Pleasant

31 Mar 2026

Sachin

Breakfast was not good.

6/10

Pleasant

31 Mar 2026

Abigail

The public areas, gym and pool were nice and updated but the room felt a little worn and had a weird, musty smell. The bathroom was particularly dated. I was annoyed that the “self parking” advertised was actually paid parking despite no valet, no security. The only good thing about the breakfast was the fresh waffle option. Terrible coffee. For the price of the stay, I definitely expected a bit better.

10/10

Exceptional

30 Mar 2026

Angelica

Clean room and comfortable beds. Breakfast was great!

Family_with_children

4/10

Poor

30 Mar 2026

Yuri

The staff were very kind, especially the team working during the complimentary breakfast. They were very attentive and helpful, especially when my daughter and husband were having trouble making waffles, and they did a great job keeping everything tidy.

When it came to the condition and cleanliness of the hotel, I would say the room was clean in some areas, but some surfaces such as the doors and table were sticky and did not seem properly cleaned. The bathroom door also had crayon marks and grease on it, which I was able to clean myself with wipes we had brought.

Overall, the hotel seems like it could use some updates.

For the price of our one-night stay, I expected the room and overall condition of the hotel to be better maintained.

Family_with_children

8/10

Excellent

29 Mar 2026

Shane

The parking fee didn’t agree with

10/10

Exceptional

28 Mar 2026

Cesar

good

10/10

Exceptional

27 Mar 2026

Cristina

Clean room

10/10

Exceptional

27 Mar 2026

Neal

yes

Family_with_children

10/10

Exceptional

27 Mar 2026

Isaac

Great

Partner

10/10

Exceptional

27 Mar 2026

Jessenia

Excellent services staff bery friendly, clean, the breakfast was delicious. They have coffee, hot coco and tea available 24/7 at the lobby.

Family_with_children

10/10

Exceptional

26 Mar 2026

John

I have stayed at this hotel several times as I go to visit family in San Diego often.
Always clean and most important quiet. At least by my experience.
Staff is friendly and breakfast is good but get there early.

Self

10/10

Exceptional

24 Mar 2026

Heather

I didnt go near the pool. But it looked nice. It was very accommodating to us and our new dog. We never left him alone in the room because we went all the places where dogs are welcomed. We love San Diego.

8/10

Excellent

24 Mar 2026

Jennifer

The hotel was conveniently located and had ample parking. The staff was very friendly, and the room was clean. While we were there, it was very quiet on our floor, which was appreciated. The beds were decent. The cooling/heating unit was a bit fussy - it seemed we were either too cold or too hot at times. The free breakfast was a perk and was decent.