Name: Sheraton San Diego Mission Valley
Address: 1433 Camino Del Rio South, San Diego, 92108, US

4/10

Poor

29 Jul 2026

Shawn

Firstly, the staff here were very nice and accommodating and the location was good, considering we were close to nearby restaurants and Sea World and the San Diego Zoo. The initial room we were placed in had a sliding glass door that you could barely open. To add, the door seals were completely shot which resulted in highway noise being unbearably loud. We were moved to a room that had no door to avoid the same issue; However, the room smelled old and musty like it had an old water leak with old carpet that hasn't been replaced. The furniture was old and marked-up/damaged, fixtures were old and rusted, the water pressure in the shower was great until it wasn't - Sometimes the pressure would drop down to as if the water had almost been shutoff elsewhere. The ice machine that was supposed to exist on the floor was non-existent. The pool and hot tub was the only highlight for the family. We did not eat at the restaurant inside. Hotel lobby was the nicest space in the building - Don't let it fool you. This place is in dire need of a renovation and the owner(s) should be ashamed. How this happens to have the Marriott name attached to it will remain a mystery to me - I thought all Marriott's were at least decent. This is a 2 star hotel. Highly suggested to avoid and book elsewhere.

Family_with_children

10/10

Exceptional

25 Jul 2026

EMILY

NA

10/10

Exceptional

21 Jul 2026

Christian

Beautiful room and great service all around

6/10

Pleasant

20 Jul 2026

Jennifer

My stay was okay, but I was disappointed with a few things. The room didn’t seem very clean, especially the restroom. I also didn’t like that there wasn’t a microwave in the room. When I checked in, the staff simply asked for my ID and checked me in without explaining the hotel’s amenities or providing any helpful information.

Family_with_children

6/10

Pleasant

18 Jul 2026

Boondarica

Room needs some updated. Got charge for bistro on site on room without using it. They are going to do some investigate and refund it but there should be sth more before allowing charge to the room because anyone can claim random room. Parking is not included which is a cons. Other than that hotel is clean.

Family_with_children

10/10

Exceptional

13 Jul 2026

Chunguang

Clean and spacious room, well maintained amenities, $35 parking per night

Family

10/10

Exceptional

12 Jul 2026

ALEJANDRO

Hdhdhdhdhdhdhdhdhdhdhdhdhd

10/10

Exceptional

11 Jul 2026

Brittany

This is by far one of the best and nicest staffed hotels I’ve stayed at and I travel A LOT. The staff is so friendly and makes you feel so comfortable and takes care of everything!!! 100% recommend!

Self

10/10

Exceptional

09 Jul 2026

Rod Sammy

Room was clean and the pool was nice.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Robert

Great area and kids loved the pool

Family_with_children

10/10

Exceptional

08 Jul 2026

Julisa

Thank you for making our stay very easy

Family_with_children

10/10

Exceptional

07 Jul 2026

Dorothy

The hotel was very clean and very friendly employees. Everything was convenient.

2/10

Poor

07 Jul 2026

Edward

Charged me 3 times for my stay. Still fighting it.

10/10

Exceptional

07 Jul 2026

Addy

Excelente servicio, muy buena ubicación

Friends_and_family Family

2/10

Poor

06 Jul 2026

Onesi

The hotel doesn’t advertise that there’s a parking fee. The room was kind of rundown hold. The wallpaper was peeling off. I bet sheets uncovered in light you could see that they were stains and then they have not not been washed the room was OK, but I believe overall my experience was pretty poor there

Family_with_children

2/10

Poor

06 Jul 2026

Maria

I am extremely disappointed in the experience my husband and I had at this hotel. Upon arrival we noticed our water pressure was off in the room, the water would shut off randomly in the middle of a shower and then shoot out extremely hot water. We brought this up to the front desk and they said they would have an engineers take a look. We stayed for three nights and this was never fixed so I don’t even know if they bothered to look into it. The mattress was also completely work down/ broken to the springs on the right side of the bed. We also let the front desk know on the first night and they said they would have someone come take a look. Nothing was corrected so we followed up the next day. They said there was nothing they could do about that. This ended up being the most uncomfortable 3 night stay and we are so dissatisfied at how this was handled by the staff. On top of this the room was not the cleanest, bedding was stained and the room snd towels smelled musty.

Partner

6/10

Pleasant

05 Jul 2026

MICHELE

The property is in a good location , the property needs some updates , felt it was overpriced for what you get ! The staff was not friendly

Partner

10/10

Exceptional

03 Jul 2026

Glenn

Food at the restaurant (Club Bistro) was very tasty and not pricey

Family

8/10

Excellent

02 Jul 2026

lelliott

Room was dated. Bathroom was small and the show curtain was too long. The hotel shows its age. It was clean but it would have been nice to have ice machines available and a microwave in the room.

Family

2/10

Poor

01 Jul 2026

Mary

Water

8/10

Excellent

01 Jul 2026

Dario

Rooms were clean, bed was unusually creaky, any slight movement and its making a bit of noise. Probably just our room though. Could also not figure out why the shower refused to dispense anything but hot water, and after a long day in the sun (NASCAR race at Coronado) hot water was the last thing I needed.

Apart from that, room was great, hotel staff was very friendly, overall a great experience.

Partner

6/10

Pleasant

30 Jun 2026

Gloria

The first room (219) that i was assigned smells animals have occupied it. I have severe allergic reaction. I spoke to the manager in charge his name is Victor, and he immediately re-assigned me to the 9th floor. They called the pure energy room. its much better than 219. But still have a slight odor.
However, when i pulled the bed sheets, i noticed there's stain. so i called the front desk. since it was a bit late in the evening, around 10:pm. theres only one person on duty. his name was Mario. he is not accustomed in housekeeping. after the 2nd time changing the sheets i still noticed bigger stains. so i pulled and brought the sheets on the front desk to see it for them personally. however, the night manager said Mario left for the night. so i have to grab my own blanket and pillow cases to get by. Victor said he will call me back but never did.
the following day, i spoke to another manager Midge. The breakfast crew was looking for breakfast voucher. I was told that i can go to 1st floor or 12th floor However Midge waived and allowed me to get my breakfast since i was already on the table.
prior to checking in i called the front desk and requested that i need a rubber mat for the bath tub. to prevent slipping. nothing was there.. but i was told it was already been requested but not been completed. its one after another. in short lack of coordination and communication on staff. thank you.

Partner

2/10

Poor

29 Jun 2026

Emanuel

El colchon del sofa cama estaba todo manchado algo asqueroso

8/10

Excellent

28 Jun 2026

Joseph

Had

10/10

Exceptional

28 Jun 2026

Ann

We enjoyed our stay at the Sheraton as a home base for exploring San Diego. It is clean, comfortable and relaxing.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Jeffrey

Great staff. Good parking.

Family

2/10

Poor

21 Jun 2026

Lindsey

This hotel is very old and in need of upgrade. Especially for the price. Restaurant is awful and staff didn’t care that the order was wrong, brought no utensils for room service, and food was terrible.

Self

4/10

Poor

21 Jun 2026

Teresa

The bathrooms were small and the bathtub/shower was elevated. It was hard for my handicap husband to get out. We got 2 queen beds. One bed was nearly touching the wall. The mini fridge kept freezing up. This property was clean and maintenance the best they can, it's an older building. Very noisy due to the freeway and beds were super hard. No free breakfast, would I stay again. Sorry no, a choice hotel would have been better for my family needs.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Cristobal

Staff was very helpful, very easy and pleasant to deal with! Breakfast and lunches were superb! Good restaurant!

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Susan

A little dated for a \"very good\" on Expedia. Someone left a bottle of opened/used nail polish in our room that wasn't ours. The thermostat didn't work properly.

Family

6/10

Pleasant

19 Jun 2026

Mirella

I didn't like that anyone had access to the hotel. There are signs posted, for example to go through the pool gate. Signs that say must use key card to assess pool area. Not the case. Anyone can go in and out of the hotel. All of the pool and outdoor restaurant furniture was old and ripped. When I booked this place, it was featured as breakfast included daily. That was also not the case. The restaurant was fine but their menu has about 10 items to choose from. Our room was clean, the pool was warm.

Family

8/10

Excellent

18 Jun 2026

Louis

The check in guy was super nice very helpful but when I asked about the parking situation/charges he said you don’t have to worry about it. At check out I asked the lady at the counter she was rude and very condescending! I asked about the parking and she said it was 38 dollars PER DAY! First of all I self parked in a lot that’s full! And there was no parking attendants anywhere! I asked bout the charged and I was dismissed! If I would had known about the parking I would had parked on the street. This was not disclosed to me in any way !

Family

10/10

Exceptional

15 Jun 2026

Ruchir

Breakfast was very limited and standard; I thought there would be more optins

Family

10/10

Exceptional

14 Jun 2026

Martha

Parking was included. Room and facilities were clean. Front desk personnel were helpful

Partner

10/10

Exceptional

13 Jun 2026

Frank

The front desk was very helpful.

Partner

6/10

Pleasant

09 Jun 2026

ARIEL

LIKE: Near the commercial area, friendly and helpful staff
DID NOT LIKE: hotel parking fee (although waived) and parking area is not covered, although room is clean but needs upgrading to look more modern and bright; hinge of the bathroom door is not properly aligned-needs some maneuvering to close the door

Family

6/10

Pleasant

08 Jun 2026

JOE

Hotel is good but the beds are a lil hard..it's the second time staying there probably my last

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Jamie

Midge was fabulous at check in. Friendly, knowledgeable and kind. She set the tone for our stay and it was great. Will visit again when I am in town.

4/10

Poor

07 Jun 2026

Andres

Horrible hotel overall

10/10

Exceptional

04 Jun 2026

Marilyn

They should have breakfast buffet include but overall the hotel was amazing next to everything.

Family

6/10

Pleasant

03 Jun 2026

Ashish

Old rooms with older ac units. Lobby is newer. I would get another hotel for same price. Close to markets with food and shopping.

Partner

4/10

Poor

02 Jun 2026

J

The entrance and lobby seemed nice and clean staff was very friendly. The halls on the way to the room were smelly and dingy. There was a large roach on the floor of the lobby near the restaurant as we were walking in to get a drink, which we reported to the bartender. The bar had several fruit flies and smelled a little like vomit.

Partner

10/10

Exceptional

27 May 2026

Sandra

Only bad thing was that the power was scheduled to go out one night and I was not informed by hotel clerk when I checked in. I only found out cuz my uncle was staying there to and informed me.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Naveen

Hotel is close to freeways, and restaurants. Short drive to Sea World. No free parking.

Family_with_children

10/10

Exceptional

26 May 2026

Tracy

Very friendly staff. Rooms were clean. I would stay here again.

Self

10/10

Exceptional

25 May 2026

Patrick

The staff was great throughout the hotel.

Family_with_children

10/10

Exceptional

24 May 2026

Lewelyn

It was convenient to everywhere we visited!!! It was nice that we had a balcony !! The city view was awesome felt not ssufficatef!!

Family

10/10

Exceptional

22 May 2026

Fausta

Great customer service , available parking and clean room

Friends

10/10

Exceptional

21 May 2026

Eve

Clean and well maintained property.

Family

10/10

Exceptional

20 May 2026

Raycor

Overall, Sheraton Hotel provides excellent services. They offer use of microwave at the lobby and staff were extremely friendly with excellent customer service.

Family

10/10

Exceptional

20 May 2026

cayetano

Great staff, super helpful in every way. Nice pool and area. Close to the RR and bar which was helpful. I Highly recommend this place.

Family_with_children

8/10

Excellent

20 May 2026

Margie

Staff - Eric was kind and just the best!!!

Family

8/10

Excellent

19 May 2026

Melinda

We stayed here for my daughter's graduation weekend at SDSU so it was busy. Hotel room looks clean but is really outdated, closet doors broke, bathroom (which is small) is old with many things that should be touched up, shower gets too hold/too cold by itself. Room also didn't get cleaned during our stay; front desk said that we were still in the room when housekeeping was cleaning on the floor and we should have requested for the room to be cleaned. But my other daughter said she really liked the next door gym that hotel guests could use, so she enjoyed that. We didn't have time to explore other amenities in the hotel.

Friends_and_family Family

2/10

Poor

18 May 2026

Ann

Hi there, we stayed in rooms 1109 and 1111 and there is the Sheraton Club Lounge on the floor right above above (12th) our rooms unbeknownst to us. I understand it has hardwood floors. And every morning around 5 a.m. or 6 a.m. we were woken up by the rolling breakfast carts on the hardwood floors. It sounded like furniture moving every morning! Every day, we assumed it was a one-off issue as we didn't realize it was a club lounge used daily but it happened every morning. By the time we figured out what it was, we were already scheduled to check out. Had we known it was an active lounge with hardwood floors and rolling breakfast carts, we would have requested a room change, but we were also told that we got the last adjoining rooms available. So, we felt stuck there nonetheless. Please provide some sort of explanation or compensation. Thank you!

Family

8/10

Excellent

18 May 2026

Phillip

Room was clean. Staff were friendly & helpful.

Self

10/10

Exceptional

18 May 2026

Rose

Great business hotel. The team go above and beyond with excellent service from the front desk, to f&b, housekeeping and maintenance. Very comfortable for an older property. Great location for ease of access to San Diego and freeways.

Partner

10/10

Exceptional

15 May 2026

Jack

Great helpful staff, lovely clean room with a great view.

Family

10/10

Exceptional

15 May 2026

Rose

We have so enjoyed getting to know the staff at this property. We have been here for over a week. The rooms were redone quite some time ago, but they were high-end at the time and they are well maintained. This is a very comfortable quiet property. It is right off the eight freeway - excellent for getting around town and business travel in particular. We are here with our dog and they have made us so comfortable and welcome.

Partner

10/10

Exceptional

15 May 2026

rosa

We have been at the hotel for over seven days due to a renovation. The rooms were very nicely, remodeled the number of years ago and are well maintained although they are an older remodel. The property is clean and quiet with ease of access all over San Diego. The staff has gone above and beyond to make us comfortable and we are so grateful.
This Sheraton is familiar and true to its brand.

Pet

6/10

Pleasant

14 May 2026

Timothy

Location is nice just old and out dated kind of on its way down. if your just staying a quick night it’s ok suspicious looking characters prowling around the property…they also want 35$ to park on the property so add that in your price.

Family

6/10

Pleasant

14 May 2026

Kien

Front desk service was horrible

10/10

Exceptional

11 May 2026

Andres Omar

👍

Friends_and_family Family

6/10

Pleasant

11 May 2026

Jamie

Was expecting the $35 a day parking for Members

Friends_and_family Family

8/10

Excellent

10 May 2026

Andres Omar

Everything was very good

Friends_and_family Family

10/10

Exceptional

09 May 2026

rosa

This is an older property that was tastefully renovated a number of years ago. Rooms are well maintained, upscale and very clean - and very comfortable.

The staff go out of their way to be helpful. We are impressed and will utilize for visiting guests and for business travel.

Partner

10/10

Exceptional

07 May 2026

David

Room was clean. It was an older feeling hotel. Cheap and sufficient.

Business

8/10

Excellent

05 May 2026

Micole

Could use some maintenance and better cleaning of shower. Was dirty on tile and curtain with old condition and makeup splatter. Shower tub adjuster was broken and water came out both shower and tub. Would loose pressure for a few minutes mod shower.

Friends

2/10

Poor

03 May 2026

Lorraine

Hotel has seen better days. The comforter in between the bedsheets had mold (hold them up against light in the dark and you will see); had to remove them from the bed. Hairs in the towels and picture frame, rust in the tub, running/noisy toilet, REALLY hard beds (your hips will hurt in the morning). Freeway is next to the hotel; you will hear noise all night long. I told and showed pictures of the issues to front desk upon checkout. They thanked me and told me to expect the parking fee. Never again.

Partner

8/10

Excellent

03 May 2026

Chad

Decent property, convenient to where we were visiting.

8/10

Excellent

03 May 2026

Frank

Lounge appetizers were pretty sad

Self

10/10

Exceptional

02 May 2026

Husein

Rooms dark and outdated, especially the bathroom. Random hairs in the bathroom on the first night was the worst.
Phone doesnt even work in the room
Front desk personnel were great especially the staff member who checked us in.

Partner

10/10

Exceptional

02 May 2026

Dhruv

Parking was easy and convenient. Nice pool with warm water.

4/10

Poor

02 May 2026

Louis

Handicap parking was far away from the front

Self

8/10

Excellent

01 May 2026

Martin

The final two days of our stay, the body wash container was empty in our shower. Also, $27 per person for breakfast buffet is outrageous. And parking from Monday night to Friday morning was $149, which is rediculous. It is decently priced hotel but the incidentals are far, far too expensive.

Family_with_children

10/10

Exceptional

30 Apr 2026

Edward

Very clean and helpful staff

10/10

Exceptional

28 Apr 2026

Anthony

We enjoyed our stay. Room was clean and comfortable. Staff very helpful.

Partner

10/10

Exceptional

28 Apr 2026

Jennifer

Clean and spacious rooms. Helpful staff.

Friends

8/10

Excellent

28 Apr 2026

Raymond

The showers had painted over ceilings and visible damage

Partner

8/10

Excellent

28 Apr 2026

shayla

The room was clean and spacious! The bed was big and comfy. There's a restaurant in the hotel and a mini store for snacks.The location was close to the mall and restaurants. The staff was nice and professional.

Self

6/10

Pleasant

27 Apr 2026

Fredy

Everything was great but the self parking prices were crazy. My I’m an inexperienced traveler, but a lot of the hotels I’ve been to (outside of Vegas) don’t have a parking fee. At least not 30 something dollars a night. However, staff was very friendly and room pretty normal.

8/10

Excellent

27 Apr 2026

daisy

the breakfast was not included, you will need to purchase additional, the same for parking. room was nice, the bed was comfortable.

Partner

10/10

Exceptional

25 Apr 2026

Richard

This s

10/10

Exceptional

25 Apr 2026

tyon

I loved everything about the hotel and how nice the staff was

8/10

Excellent

21 Apr 2026

Corey

Close to everything we wanted to do. The staff was good. They were a little short staffed in the restaurant. Great food, but the service took longer than expected.

Family

10/10

Exceptional

19 Apr 2026

Michael

Ordered off menu for breakfast very good

Family

10/10

Exceptional

18 Apr 2026

Wayne

Yes

Family_with_children

8/10

Excellent

14 Apr 2026

Alessandro

Nice place. Would stay again!

10/10

Exceptional

12 Apr 2026

Andrew

Great

2/10

Poor

11 Apr 2026

Priscila

The shower rarely worked the water pressure was horrible! The AC barely kept it cool

10/10

Exceptional

10 Apr 2026

Xingping

The hotel location is very convenient, easy to go everywhere. the room is clean and spacious, the outdoor pool looks great( we were busy playing around the city and didn’t have time to try), the staff members are super nice, they even didn’t charge me for losing one room card. The hotel in San Diego usually charged parking fee, Sheraton started to charge 35$ for one night(compared to other hotel, it is reasonable), but they offered me a surprise to exclude the parking fee( you know ,sea world parking 40$). Another thing the tv is not only big, it also provides so many interesting channels. My overall experience was excellent ! My family had a fantastic time at Sheraton !

Family_with_children

10/10

Exceptional

08 Apr 2026

Lyolya

Very good

10/10

Exceptional

08 Apr 2026

Benjacob

brayan on front desk acomidated our request for a city view on our first stay very good service great guy also kids had alot of fun at the pool only thing that we were bummed out was that the tv waant smart tv for us to watch a movie on our Netflix the property had alot of parking space very great stay thank you

Family_with_children

8/10

Excellent

07 Apr 2026

THOMASINA

Great location! Staff was amazing. Bed not the most comfortable but overall stay was great!

Partner

4/10

Poor

07 Apr 2026

Alexander

I felt you guys just gave me any room! First thing I ask about parking and was told open parking! When check out charge me $35 never said it cost ! The room I was in look like dawn motel 6 im sorry but not sorry! The shower head was loose and water barely came out ! Didn't feel like complaining or reporting! Just made do and left next day .I chose this hotel because I stayed here before and was a great experience! Never again! Oh by the way the next day I was checking out walk to counter I want to say the manager never acknowledged me so I went to the next clerk ! Worst!!!

Self

10/10

Exceptional

05 Apr 2026

Antoinette

Great customer service, friendly staff!

Family_with_children

10/10

Exceptional

04 Apr 2026

Nirmit

The property is great, staff is kind. The location works just fine as it is central to places you want to visit. We didn't eat at the hotel restaurant because we stepped out for other plans.
Would have been nice to have a microwave in the room so you don't have to go all the way down to the hotel marketplace.

Overall: 4.8/5.

Family

8/10

Excellent

02 Apr 2026

Alex

Rooms are older, not perfectly clean but acceptable. Water pressure was odd- the shower would turn off and on. Staff was friendly and helpful and the location made it easy to get around town.

Partner

10/10

Exceptional

01 Apr 2026

Julie

My stay was fantastic! When I called the front desk about the very loud baseball team in the same hallway as my room, they immediately changed my room without any hesitation! That was amazing service! 👏 I will definitely be choosing this hotel when I’m in town again.

Self

10/10

Exceptional

29 Mar 2026

Floyd

Beautiful, clean facilities and friendly staff. EV charger on site very convenient.

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Alicia

I will never stay here again, parking was a third party and staff never told me ahead of time!