Name: Best Western Inn & Suites San Diego-Zoo/SeaWorld
Address: 2485 Hotel Circle Pl., 5, San Diego, 92108, US

6/10

Pleasant

05 Aug 2026

Christopher

We needed an extra blanket but one wasn’t available so my daughter had just a sheet to sleep with. My other daughter had a blanket but it had head hairs all woven into the fibers of the blanket.

10/10

Exceptional

05 Aug 2026

JENNIFER

There's nothing bad about this property the staff amazing kind helpful Ashely is amazing and super clean great amenities and definitely will be back great location

8/10

Excellent

04 Aug 2026

Elicia

Overall, my experience with this hotel was positive! We were able to check in early and the staff was so friendly and nice. One thing I wish was a bit better was the breakfast. My best friend and I only had breakfast 1 time as the selection of hot food was only potatoes and eggs. There was no protein option unfortunately. Other than that, my experience was positive.

10/10

Exceptional

04 Aug 2026

Eric

Clean room and decent pool and breakfast. Property is right next to the highway and could be quite noisy at night though. It’s also not very walkable to anywhere, but a very close drive to old town and Sea World.

6/10

Pleasant

04 Aug 2026

Celestino

I ended up with a terrible room right off the freeway, we could not sleep at all. Following day we asked for a different room staff wasn’t able to make it happen or just would not. long story short myself and son had to try and sleep with earplugs for 4 nights.

I would say if you want to stay here do so but make sure it’s not on room on the freeway side.

10/10

Exceptional

04 Aug 2026

Marianny

Everything was great—the breakfast was tasty, the staff were friendly, and my family and I had a wonderful time.

10/10

Exceptional

04 Aug 2026

Nyles

Worked for us

6/10

Pleasant

04 Aug 2026

Breanne

Key card weren’t working so security had to bring us back and forth to our rooms which ment there was often a long wait to get back to your room. Pool was kinda dirty, it’s outdoors but could still be kept a bit cleaner.

2/10

Poor

04 Aug 2026

Evelyn

There was a brawl between a security and visitors in the lobby the staff at the front started yelling at us and was very unprofessional, the phone keeps ringing and they pick up and slam the phone down to not answer it they lack staff, the toilets were clogged! I got two rooms and day one the toilet was clogged and then another couple went to lobby and theirs was too on the second floor I contacted corporate and sent them proof of the situation (fight) from another lady that was recording since I had my toddler with me and they still didn’t even credit me such a shame do not go there!

10/10

Exceptional

04 Aug 2026

Katie Raquel

Everything about our stay was great! We checked in at 1 am and the older lady working that shift was so sweet! Thank you!

6/10

Pleasant

03 Aug 2026

Alessandro

This property is old and dated and in need of a major refresh. We had a king bed and a bunk bed setup. The bunk beds were missing blankets. The body wash in the shower was empty. The TV in the main part of the room would't turn on unless unplugged first. The hotel is pretty noisy. it's located next to the freeway so if your room faces the freeway, it's loud. On the positive, the staff were friendly, professional and responsive. But based on my overall experience, I wouldn't return.

2/10

Poor

03 Aug 2026

Akop

I wouldn’t recommend the place smells very old carpets everywhere the food was the okay but the same items for the time I was there the staff wasn’t as friendly but when the manger was their they actually did their work

10/10

Exceptional

03 Aug 2026

Rudy

Not nice, they charged for parking
It should be a complementary

6/10

Pleasant

03 Aug 2026

Jasmin

Avoid the third floor if you can. Fourth floor is dining room so you will hearscraping of chairs all morning
Aside from that, location was great. Staff was very friendly. And no issues with room itself

2/10

Poor

03 Aug 2026

Pavel

All I will say is, not what was described online
Dirty rooms , old and not remodeled

10/10

Exceptional

03 Aug 2026

Sylvia

My kids loved it

8/10

Excellent

03 Aug 2026

Ubaldo

It was okay. Staff was friendly.

6/10

Pleasant

02 Aug 2026

Stephanie

Rooms do not look like pictures, they are dated. No USB plugs for chargers. It smelled musty and it is SO hard to sleep because it is right next to the freeway. You can hear cars/motorcycles all night long, the windows are so thin

6/10

Pleasant

02 Aug 2026

Michael

Breakfast area was a bit overwhelming and crowded, room was decent pull out bed was a tad rough though. Staff does do a good job accommodating all needs. Location is good for all needs in the SD area. Overall a decent stay!

6/10

Pleasant

02 Aug 2026

Patrick

The shower had hair on the walls. The sheets didn’t look like they’ve been laundered. The telephone in the room didn’t work. Very few hook ups for USB or charging. Our side of the building was right on the I 8 freeway and was very noisy. Parking on site was $26.

8/10

Excellent

02 Aug 2026

Kerri

Room was clean, had a nice stay while visiting family.

2/10

Poor

02 Aug 2026

Kimberly

Our flight was delayed by 4 hours. We tried calling the hotel to notify we wouldn’t check in until around 2-3am, but no answer, was on hold for over 20 minutes. When we got there, we were already checked in and our room was given to someone else under my name.

10/10

Exceptional

01 Aug 2026

Linda

There were 5 of us staying in a 2 room suite. Needless to say we needed a lot of towels and with in minutes they were delivered to our room. I would stay there again. The one thing that I didn’t like was paying for parking

8/10

Excellent

01 Aug 2026

Hollie

Good breakfast and clean room. Nice location to attractions.

8/10

Excellent

01 Aug 2026

Lori

Breakfast was good. Pool was a little dirty. The elevators were slow. The shower could have used a new shower head and the tub was a little slippery. Overall it was okZ

10/10

Exceptional

01 Aug 2026

Anthony

Clean room, great staff, good breakfast

2/10

Poor

31 Jul 2026

Eleazar

We regret to inform you that our recent stay resulted in bed bug bites sustained by my son and wife. We are profoundly disappointed by this experience and urge you to address this matter promptly. We kindly request that you ensure the suitability of the room for future guests. We are extremely dissatisfied.

10/10

Exceptional

31 Jul 2026

Marisol

Clean and spacious, breakfast ok

10/10

Exceptional

30 Jul 2026

Ernie

Enjoyed breakfast with the family the rooms are awesome with bunk beds kids enjoyed and had a blast, will definitely be back again

8/10

Excellent

30 Jul 2026

Mauricio

Aside from the amazing staff that was very helpful during our stay, the hotel needs more employees and an updated system.
When we arrived we had to be escorted because the key card system was not working, not a big problem for me, but it gives other guest the opportunity to complain in which they did however, the staff tried to calm the person down but that Karen was just not listening.
Extra staff for better assistance.

8/10

Excellent

28 Jul 2026

Kassandra

The place was clean, however the room I had smelled really old almost moldy. I had 3 little ones so it made me u comfortable.

8/10

Excellent

28 Jul 2026

Merlyn A.

Very good budget friendly place to stay.

8/10

Excellent

27 Jul 2026

Alyssa

The room was clean, there was free breakfast available.

4/10

Poor

26 Jul 2026

Stephanie

room was not clean we found finger nails & a small worm on the bed.

10/10

Exceptional

25 Jul 2026

Keeley

We were staying during a very busy time (Comicon). Hotel staff were incredibly friendly and helpful - a super warm welcome and felt staff were doing everything they could to make our stay enjoyable. Wifi was down for 2 days but staff were working hard to fix. Pool and pool area are ok. Breakfast area is huge and lots of options. It’s a 2-3 min walk to get the bus to the Old Town so you can take the trolly. Overall a great value for money and what really stood out is the staff.

6/10

Pleasant

23 Jul 2026

Richard

The location of this hotel is excellent. The only problem is it's listed as a 3 star hotel and should be rated as a 2 star hotel. It is in desperate need of a serious remodel.

10/10

Exceptional

23 Jul 2026

Catherine

Staff was great, room was well kept and very comfortable

10/10

Exceptional

23 Jul 2026

Meng

No WiFi when we stay that night

10/10

Exceptional

23 Jul 2026

Joana

This hotel is very conveniently located. It's close to Old Town, Downtown, and the San Diego Zoo. The hotel staff was very pleasant and helpful. The hotel felt clean and well maintained. Pool area was kept clean. Continental breakfast was served, and well stocked.

10/10

Exceptional

21 Jul 2026

Freweini M

Its so beautiful for the family when you have kido.

Family_with_children

8/10

Excellent

21 Jul 2026

Kari

We stayed for 8 nights and were satisfied with everything. Breakfast was phenomenal and I’ve never seen so many waffle makers plus different flavors! Location was convenient to all of the touristy attractions. Only down side if you call it was they always seemed to be out of pool towels when we were there. We bought boogie and skim boards from 5 below and left them for future guests since we couldn’t take them back.

Friends

10/10

Exceptional

21 Jul 2026

Astrid

Everything was great would definitely stay again!!

8/10

Excellent

20 Jul 2026

wayne

ok

Family

8/10

Excellent

20 Jul 2026

Jasmin

Great location. Love the breakfast included, great continental breakfast options. The only thing is that the bathroom may need a little upgrade, specifically the bathtub. Other than that overall clean room and bathroom. Comfortable beds which is a must, definitely going back.

Family_with_children

6/10

Pleasant

20 Jul 2026

sherri

Overall, we had a good stay. The pool was nice, the bathroom was clean, and the breakfast was good with a nice selection of hot items.

There were a few areas that could be improved. The air conditioning in our room did not work properly. One side of the room was extremely cold, while the bunk bed area was very warm because the AC unit there was not functioning. Our six-person room also had only one chair, which was not enough for the number of guests.

The Wi-Fi stopped working during the last two days of our stay. A maintenance staff member came to check it but was unable to resolve the issue and suggested that we contact the internet service provider ourselves, which was disappointing.

Street Parking in front of hotel is free.

One minor inconvenience was that the microwave's controls were labeled only in French, making it difficult for us to use.

Despite these issues, we still enjoyed our stay overall.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Vernon

Left chargers in the room and got them back from the staff after they found them.

Family_with_children

6/10

Pleasant

19 Jul 2026

Cierra

Room was hot and stuffy on one side of the room AC wasn’t working

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Kristy

The breakfast was awsome. We started the day with are tummies happy and full. The room was great. The out door pool was nice. The staff was great and everything we needed for our stay was comfy.

Family_with_children

8/10

Excellent

18 Jul 2026

Janelle

Overall, we liked the hotel's proximity to the beach, SeaWorld etc. I liked that there was plenty of street parking and after the first night gave back my pass and didn't pay for the other 4 nights. I didn't find the area very sketchy as others have mentioned.

Breakfast was good. Lots of choices. Others have reviewed that there weren't hot options but there were like 6 waffle makers, eggs/omelets, breakfast potatoes and bacon or sausage as well as toast, oatmeal, cereal, muffins, fruit etc. If we waited till the end of breakfast there wasn't seating but that was only one morning. We just took our food to our room that day.

The only reason I took off a star was the room smelled. My first room had too much of a smell so we switched. The 2nd room started out fine but by the next day it started to smell as well. I don't do well with smells so I struggled with that but we had lots of outings and didn't spend much time in the room so I didn't make a fuss. Because of that, I don't think I would stay there again. Overall, it was a fine hotel and the staff was very friendly.

Family_with_children

6/10

Pleasant

17 Jul 2026

Erika D.

Close to the freeway which I liked.
I didn’t like the room felt too stuffy and humid. The bed sheets feel humid

Family_with_children

6/10

Pleasant

17 Jul 2026

Brandy

Not very clean and needs updated, staff when I checked in were not very helpful but checkout staff was great.

Family_with_children

6/10

Pleasant

17 Jul 2026

Marissa

Overall, it served its purpose: roof, bathroom, beds, mini fridge and microwave. Free breakfast, more than just muffins and pastry, had hot items (bacon, sausage, make-your-own waffles) which was good for the family.

Kudos to the photographer on the catfishing. I don't know that all those layouts exist because when I inquired about the room with bunkbeds, the front desk clerk chuckled.

\"Fitness Center\" was a treadmill, an elliptical, stationary bike and 3 weighted balls. The picture appeared like it was a larger space but is very stacked together, an engineering marvel. TV didn't work and faced a corner that if you were so inclined to use it, you couldn't see it.

Laundry was helpful, but there are only 2 washers and 2 dryers, a potential hunger games situation.

The hotel itself was very dimly lit; the stair wells and hallways were narrow. The elevators were small. It was very loud, so if you're with kids it should be no problem. Nice view of the 8 freeway. It did feel cramped, the parking lot spaces were tiny, the parking area was narrow, like one car at a time going very slow to avoid hitting the parked vehicles and opposing traffic.

But again, served its purpose, somewhere to sleep while you did other things during the day.

Family_with_children

8/10

Excellent

17 Jul 2026

Basil

The room with the bunk beds and 4 total beds is very convenient for a traveling family. If I had to complain about anything the bathroom is rather small but not a deal breaker.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Daisy

The rooms were spacious. The breakfast was good.. but the menu didn’t change..

Family_with_children

10/10

Exceptional

16 Jul 2026

Danielle

Staff was very helpful and kind. Rooms were big, clean and comfortable. Pool and Jacuzzi were clean and very relaxing. Breakfast was decent, And, the hotel was in close proximity to Old Town and Sea World.
I had read some really bad reviews prior to our stay - so I was a bit leery beforehand. But, our time there was quite enjoyable. No complaints here!

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Cindy

The staff were amazing at check in. The elevators are a little outdated as well as the showers.

Plenty of parking in the parking garage or outside of it.

Breakfast was very simple.

Family_with_children

10/10

Exceptional

15 Jul 2026

Cinthya

I wished the

6/10

Pleasant

15 Jul 2026

Rohit

My experience was average overall. The biggest downside was that there was construction going on within the property. Parking was another frustration—despite paying for it, it's not clear whether you'll actually find an available spot. The staff also didn't mention that street parking is an option, which would have been helpful to know in advance. The breakfast was just okay, with limited variety and nothing particularly memorable. On the positive side, the rooms were reasonably clean and the location was convenient. With better communication about parking and once the construction is complete, the experience would likely improve.

Family_with_children

6/10

Pleasant

14 Jul 2026

Kevin

Location was close to lots of places. Seems family friendly with lots of kids during breakfast. Parking was $26/night and difficult to find covered parking with cramped space to maneuver. Water pressure was too low. It was manageable for one night, but probably wouldn’t stay here in the future.

Family_with_children

4/10

Poor

13 Jul 2026

Rollin

Paying for parking while staying there really sucks. We payed for the room. It should include 1 parking space. And the parking spaces are really SMALL. Not enough room for a full size truck or SUV in most spaces.

Sewer leaks all through the garage. Very unsanitary.

A disturbing Scraping sound for the elevator doors when opening and closing. Also buttons and lights need to be maintained.

The mattress on the sofa/sleeper is NOT made for human comfort. I wouldn't let my dog sleep on it.

I probably will not stay there again.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Esperanza

It was very nice stay for me and my kids it’s def family friendly

Family_with_children

8/10

Excellent

13 Jul 2026

Shoni

I was disappointed to learn there were no blankets available.

Family_with_children

10/10

Exceptional

12 Jul 2026

Mike and Maria

Staff was friendly and hotel service was great!

Family_with_children

10/10

Exceptional

12 Jul 2026

Renee Landry

The breakfast was great! Loved the pool and hot tub. The staff was super friendly. Loved having a room with a separate space with bunk beds for the kids. Close to all the attractions we wanted to do. Would definitely stay here again!

Family_with_children

6/10

Pleasant

12 Jul 2026

Irma E

You know the saying! You get what you pay for! If your looking into saving some money with a real decent breakfast then this is your spot, but if your looking into spending another $50 dollars do so!

Partner

6/10

Pleasant

11 Jul 2026

Luke

If you have kids and don’t mind the very loud noises and screams and running up and down the hall it’s the place for you. The breakfast was make your own kind of style. I thought it was a buffet like listed but it’s “make your own” type. Not ideal for the price at all. Towels and sheets are supper thin and hotel just is outdated. Room is very hard to stay cold. I do prefer the Hilton over this. Had horrible sleep from the mattress and the non stop running from the kids in the hall. Also note there is only like 1 elevator…. It’s giving cheap motel

Family_with_children

10/10

Exceptional

11 Jul 2026

Monica

We spent one night. Our room was nice, didn’t have any problems. Right off the 8 Freeway. A little tricky to get to. Wish they had more disabled parking spaces. Good breakfast, they had multiple waffle irons with different flavored batters. Near Old Town and our Favorite restaurant, Casa de Pico.

Family

2/10

Poor

11 Jul 2026

Lindsey

Room was so gross! Hair everywhere, dirty toilets, smelled like mildew and worst of all a condom wrapper stuck to the wall!!! Staff was friendly. Breakfast room was so crowded we ended up eating off property. I will never stay there again.

Family_with_children

8/10

Excellent

10 Jul 2026

Jeffrey

The staff was excellent. Pool and hot tub were great. Breakfast was good. The hotel is a bit worn down, and we did have a few spiders and cockroaches in our room throughout our stay. I’d still recommend it as a value hotel.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Nathalie

Conveniently located off a near by freeway so easy to get to and back out onto the road. Nice pool area to chill in. Handy laundry facilities that take card payments. Breakfast was a buffet and DIY waffles which was fun. Overall lovely all round stop over for us

Family_with_children

8/10

Excellent

10 Jul 2026

Katrina

Room was double booked, staff was very welcoming

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Alexis

Free breakfast included!

Friends

10/10

Exceptional

08 Jul 2026

Xochilt

Clean room. Well maintained. Staff friendly. Great breakfast variety.

Family_with_children

6/10

Pleasant

08 Jul 2026

Daniel

Breakfast was okay, but $24 parking per night was not. Staff was friendly and helpful. The family room was a nice feature, but the hotel itself is a budget hotel. Bathroom door lock didn't work and tv had issues. Outlets were loose.
Overall, it was okay, but I would spend more money next time for a nicer place. The parking fee was definitely a deciding factor for not coming back.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Eddie

The breakfast was great 😋 and everything was within minutes from me I'll definitely stay again

Family_with_children

10/10

Exceptional

07 Jul 2026

Juan

Clean great atmosphere and breakfast was amazing to get the day started

Family_with_children

10/10

Exceptional

07 Jul 2026

Karla

Property, room, location, amenities, pool, breakfast, all for such an affordable price and great level of service. Would definitely recommend for families with young children and will be back again with mine!

Family_with_children

8/10

Excellent

07 Jul 2026

Chris

Place was clean. Mattress could use an update. Breakfast was good but took way too long the way it’s set up. Not enough seating. The staff was great and they work really hard. Parking was a little crazy if you come late you are out on the back area and you have to pay for it which is ridiculous in my opinion. Even $10 max would be acceptable….if you are in the garage.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Mayra

Everything was okay breakfast, the cleaning staff just the water fron tub and sink was not raining

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Angel

Our room had a terrible smell that originates from the ac/heating unit. We even took out the filter and cleaned it, but that didn’t help. Otherwise, we were lucky that the weather was so nice so that we can keep the window open all day for our entire stay. The breakfast was good, the pool was good and the staff was kind and helpful.

Family_with_children

6/10

Pleasant

06 Jul 2026

Mirta

The staff was excellent but the property needs upkeep. It is musky, it has a weird smell in the halls and rooms. The windows need to be replaced in the rooms, the noise from the freeway can be heard at night. The room was missing microwave and the fan was not working in the bathroom. Pull out couch mattress was terrible, I could not use it at all, ended up sleeping on the actual couch. Location is good but many homeless around. Breakfast was great but very chaotic (we went on 4th of July weekend so I guess it was to be expected). Bedding was old and so were pillows. Overall the staff did their best but the property and elements in the hotel itself need upgrading.

Family_with_children

10/10

Exceptional

05 Jul 2026

Carla

We had the best stay - staff was amazing and helpful , breakfast was chefs kiss and best part is how close it is to amusement parks and Old town San Diego . I would 100% recommend this place especially the room with 2 queen beds and a bunk bed if you have children with you

Family_with_children

8/10

Excellent

03 Jul 2026

Alycia

Overall the stay was comfortable. There was a blood stain on one of the bed sheets so that was not pleasant also our room didn't have one of the ac units working so it did get stuffy on the main room but wasn't a big deal.

Family_with_children

10/10

Exceptional

03 Jul 2026

Cynthia

Good experience, sofa coach didn’t have any bedding in room had to request.

6/10

Pleasant

03 Jul 2026

Kenneth

This is a good property if you are going to Sea World, saying that, very crowded, and parking tight, making it really not relaxing. especially if you are not going to the places the hotel is close to. Pool also crowded, so makes it useless, and being on the 4th floor had poor internet services.

Partner

10/10

Exceptional

02 Jul 2026

Alejandro

Clean room good breakfast great spa and outdoor pool

Family_with_children

8/10

Excellent

02 Jul 2026

Sammy

Room

Family_with_children

2/10

Poor

30 Jun 2026

Bernice

I will never make a reservation to this hotel. The room was unsatisfied for the sixth guest the mattress from the sofa bed. It was really bad and I will not recommend this hotel. Never close to Seaworld.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Le'Will

Everything was amazing

6/10

Pleasant

30 Jun 2026

Donnielle

The first morning we didn't have any protein for breakfast just carbs and im a diabetic smh no meat no eggs just waffles toast cereal and hard oranges that wasn't ripe yet. The yogurt machine was out of order, the coffee was bitter and too strong... your manager needs to do better! I complained and all I was told by staff is that they're waiting for the order of food from the manager

Family_with_children

10/10

Exceptional

29 Jun 2026

Patty

It was a great experience

4/10

Poor

29 Jun 2026

Kamron

The sheets and towels were dirty and used!

Family_with_children

10/10

Exceptional

29 Jun 2026

Ingrid

2nd time staying here. It’s now my families favorite for visiting san diego

Family_with_children

4/10

Poor

28 Jun 2026

Kristen

We checked in and the parking is TIGHT we have a truck and we were worried going through the lot. They are doing some construction I guess cause the 3rd floor had some plastic and stuff down. The elevator wasn’t very big so there was always people waiting. The room its self was ok the bed was comfortable. The shower didn’t keep the water in so we kept needed towels to wipe up the water. A big reason I booked this hotel was because it has a breakfast. Not worth it. There was zero proteins, no eggs or anything. Only waffles, cereal and bread. The coffee was ok but there were no other drinks I tried to get Apple juice and there were black specs in it so I threw it out. The pool was very nice! We swam for awhile. Not anything else to do at the hotel really.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Juana

The room itself was ok, staff was helpful and friendly. We didn’t use the pool and the breakfast was the best part, very good.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Ramon

It was nice place I had great time with my family, recommend people to stay in this hotel. The staff is great breakfast is good And great location

Family_with_children

4/10

Poor

27 Jun 2026

Elizabeth

I was very displeased with this hotel stay. The room felt dirty, low-maintenance, and had a damp/musty smell. We felt like we were in a Super 8, but paying like we were staying at a Hyatt Hotel. A portion of the “parking garage” was fenced off, which allowed minimal room for parking. It also doesn’t help when the hotel staff is double parking. Elevator was disgusting. Hallways had hairballs. The doors are so thin, you could hear anything and everything going on outside your door. No privacy at all.

Family_with_children

10/10

Exceptional

27 Jun 2026

Tracy

Clean room and a wonderful breakfast buffet

Partner

8/10

Excellent

27 Jun 2026

Susan

Was a great area to stay close to I-8 . They appear to be remodeling.Lobby is beautiful. Room was nice but old. Loved that they cleaned our room everyday, big plus. Didn't use the pool, too crowded. Overall great stay

Family

4/10

Poor

27 Jun 2026

Cindy

We are a family of six, so access to a complimentary breakfast is our number one priority. But this one had absolutely NO protein items, not even hard boiled eggs. A sign on the wall showed there was a sausage station but there was no sausage. Yogurt station was empty. So the continental breakfast was all carbohydrates. Would have given this hotel a “one” rating but the kids loved the pool.

Family_with_children