Holiday Inn Express San Diego- Sea World

United States , San Diego - CA
SAN DIEGO, 3950 Jupiter St (I-80)
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100 reviews shown

2/10

Poor

26 Apr 2026

Debra

Be careful staying at this hotel I woke up with severe back pain. I called to tell them about it, and the girl in the front said why didn’t I tell them so they could switch me beds? Like I was supposed to know I was going to wake up with severe back pain due to the mattress. One matress was soft while the other was hard like a rock and I only realized until I went to go lay down with my daughter in the morning. I would will NEVER book with them again.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Kent

The breakfast each morning was excellent and they opened the facility at 6:30 AM right on the dot. The front desk was extremely friendly and when my room wasn't quite ready they gave me a new room on the first floor Right away
Plenty of parking and they're close to some good restaurants

Self

6/10

Pleasant

24 Apr 2026

Jayson

Breakfast was not good room ac was musty

Family_with_children

8/10

Excellent

22 Apr 2026

Jacob

A few ofnthe rooms I've stayed in have been great but a few others need to update bathrooms and showers.

Self

2/10

Poor

22 Apr 2026

Crystal

The reviews on this place are highly misleading. Cleanliness was not up to par we had to switch rooms because the first room had hair on the towels and someone else's rubber bands on the floor, bathtub was disgusting in both rooms, showered with my slides on. Sheets and towels were tough and stained, there was left over trash on debris under the beds. Parking sucked. Spots were so tight, our rental even got hit during the night. Day staff was friendly, night staff was extremely rude. Will never be back. Pics of pool are misleading. Thought I was going to have a relaxing experience, but no, no bath, no swim, the two things I was most looking forward to. We had a wedding to attend and didnt have time for refund process and to find a new place, so we used the room to sleep and get dressed only. Highly disappointed, and I feel mislead by the other reviews, they have to be paid for and fake!!!!

Partner

8/10

Excellent

22 Apr 2026

Peter

The property was very close to several sites we had to get to with easy access to the highway. We also enjoyed the breakfast.

Family

10/10

Exceptional

21 Apr 2026

Edwardo

Key Card not that good.

Family

4/10

Poor

20 Apr 2026

Mirna

Breakfast was plain no flavor and ate you kidding me that pool is a bathtub all tiny never staying at this place never.

Partner

4/10

Poor

20 Apr 2026

Julia

Honestly, this hotel was not clean at all. Our bathtub was dirty, the towels were worn out, the elevator had a dirty carpet in it. Don’t stay here

Family

10/10

Exceptional

17 Apr 2026

SALLY ANN

My room was immaculate, the bed was comfy (loved the embroidered pillowcases), and the hot shower was a pleasant surprise. Staff receives high marks for courtesy and response. I highly recommend this property if quiet and cleanliness are important considerations for you. I enjoyed my stay there and am certain you would as well.

Self

4/10

Poor

17 Apr 2026

Robert

Dirty room and outdated

Partner

8/10

Excellent

16 Apr 2026

Sylvia

I like that my room had a microwave and fridge. I didn’t use the microwave, but I did use the fridge. I liked their breakfast; sausage and eggs were good, but the potatoes were undercooked.
The bathroom door was hard to close. The bathroom fan was not working.
But overall, I liked the room.

Family

10/10

Exceptional

16 Apr 2026

Bruce

yes...everything good

Family

10/10

Exceptional

15 Apr 2026

Omar

Overall it’s a good place

Family_with_children

6/10

Pleasant

14 Apr 2026

Molly

Note location is not at Mission Bay where most other hotels are, but just off the freeway surrounded by car dealerships. Not really walkable. Hotel was clean but very dated, basic rooms.

Family

10/10

Exceptional

13 Apr 2026

Gregory

Hotel for a half marathon. Staff was very helpful and the room was clean.

Partner

6/10

Pleasant

13 Apr 2026

Rebecca

It was fine and clean. The breakfast was very basic. The pool is extremely small. Beds and pillows were comfortable.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Bryan

Was so great!!! Best trip ever!!

6/10

Pleasant

12 Apr 2026

Ernesto

Okay to get some rest

Family

8/10

Excellent

11 Apr 2026

Zachary

It was ok for the price

Self

6/10

Pleasant

10 Apr 2026

Suzanne

Breakfast was depressing but ok, pool is tiny and right in the highway. Otherwise room was clean but beds overly soft and some highway noise in room.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Gisele

Excellent hotel, clean, excellent staff including the gentleman who pre-booked us in the line up. Definitely a 5 star.

6/10

Pleasant

08 Apr 2026

Natasha

The room was clean but dated. The toilet drained slowly. It stopped draining and we were unable to have maintenance fix it for 12 hours because there was no one there. It was fixed after our second trip to the desk in the morning (once maintenance arrived). The cordless phone didn't actually charge (because there was no cord to plug in the base) so it was basically a throwback to look at from the 90s. Breakfast included was hot and fresh. It was usually eggs, potatoes, and sausage patties. There was also oatmeal, toast, yogurt, cereal and fruit. Parking was easy. Easy location to get to. 200ft to the original Rubio's.

Family

10/10

Exceptional

07 Apr 2026

Jonathan

good service

10/10

Exceptional

06 Apr 2026

Danielle

Great hotel and in a great location

Family

10/10

Exceptional

06 Apr 2026

Rachel

The location of this hotel is prime. It is next to major freeways and Garnet Avenue in Pacific Beach. We were able to enjoy good restaurants close by. There is plenty of hotel parking and the breakfast was pretty good. You get what you pay for. One down side is if you are staying on the far side of the hotel, there are no entrances, only exits. The only entrances are in the middle of the building or closer to the office. Otherwise, we loved how convenient this hotel was.

Family

8/10

Excellent

05 Apr 2026

Shoua

Overall, the hotel property was cleaned. Staff were kind and respectful. The room was cleaned and simple. However, the AC produced an “old” smell, not moldy but like an attic or basement smell. The hotel was located on a very inconvenient one way street that didn’t allow u-turns so many times depending on which highway exit you’re coming from, you had to go around back behind the hotel and around the neighborhood just to get on the right side of the street the hotel sits on to access the hotel. Breakfast was very basic and simple - eggs, sausage or biscuits and gravel or cereal or oatmeal.

10/10

Exceptional

04 Apr 2026

Alejandro

In the second day we have not room service

Friends

8/10

Excellent

04 Apr 2026

Matthew

All was fine. Room was smaller than we thought. Service was helpful when we needed anything. We are not high needs so we were just there to sleep.

Partner

6/10

Pleasant

04 Apr 2026

Genine

Breakfast and room is just right for the price. However, condition of the bed is a plus, it is soft and comfy.

Family_with_children

4/10

Poor

03 Apr 2026

Jeanette

The hotel had a horrible smell

Family_with_children

4/10

Poor

02 Apr 2026

Joshua

We werent expecting a lot considering how much we paid but the rooms were not clean. The shower had hair in it, there was tooth picks left from the last guests, and the smell was not pleasant. We had to tell ourselves it was just for the night and to just rest our heads. When we got up for breakfast it was not a very big selection and the food was very blan and not good even the juice tasted funky. We will not recommend or stay here again. We will definitely be spending a bit more money for more cleanliness and better food as well as hopefully a little bit more comfortable beds.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Cory

Friendly housekeeping and breakfast staff. Breakfast is average and pool is tiny. Air coming from the AC unit smelled bad so the room had a bad odor the entire time. Overall clean and comfortable place to stay.

Family

8/10

Excellent

02 Apr 2026

Connie

Breakfast was just ok

Partner

8/10

Excellent

31 Mar 2026

Linda

Clean King bed room and early breakfast were appreciated during our San Diego Birding Festival stay. Second time to stay here, and we liked the room on the 3rd floor, facing the back of the property. It was a bit quieter than our stay last year, facing the street. WE appreciated the elevator, and using the stairs for more Steps. We liked the screened window that we could open for fresh breezy air. No room cleaning is offered unless staying more than 3 nights. (We did trade out some towels.) The property behind the hotel stores other vehicles and has some awful all-night lighting, which reviews had warned me of, so I brought a few clothes pins, which will now stay in my suitcase, to keep the curtains closed. The included (not \"free\") Breakfast was somewhat adequate (so we must be grateful), but coffee was very weak, and options were very meager. Some egg and odd sausage offerings. No waffle or pancake. There was sliced bread to make toast. 3 sugary cereals-- give us some Bran Flakes, Please! Oatmeal could have been good, but was like a very watered-down soup, each day. Yogurts, apples, occasionally some bananas. PARKING is very good. Staff was friendly.

Partner

6/10

Pleasant

31 Mar 2026

Michelle

Shower was not cleaned well. When I asked for a refresh,

10/10

Exceptional

31 Mar 2026

John

The room was very pleasant. Complimentary breakfast was great. The location is very convenient. Overall good value.

Self

10/10

Exceptional

30 Mar 2026

Cinda Dawn

Great place if you want quiet, clean, and a good breakfast. It’s not fancy, but that’s not I look for…I want comfort and clean.

Family

8/10

Excellent

30 Mar 2026

Paola

Location is great. About 8-12 min drive yo places like La Jolla, Old Town, Little Italy, SD zoo. Double bed rooms are a bit compact, but we didn’t mind considering we spent most of our time exploring.

Family_with_children

10/10

Exceptional

29 Mar 2026

Tom

Nice room comfortable bed and pillows.
Excellent breakfast great staff.
Nice All around

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Kevin

Beautiful

10/10

Exceptional

28 Mar 2026

Balwin

Rooms very clean and nice 👌

10/10

Exceptional

27 Mar 2026

Maria

I loved how welcoming the staff is and very helpful, because I lost my keys and they helped me look in their breakfast room.The room was very clean and my sheets very fresh and look like new.The pillows very soft and and hot breakfast with variety of food items.Great location closer to the freeway and comfortable bed.The location is very central with restaurans at a walking distance.All the room appliances( Air conditioner/heater,fridge/microwave ,coffeemaker)working properly. I will definitely come back to this hotel, because it has been one of my favorites in this price range.

Self

8/10

Excellent

26 Mar 2026

Stephen

The room was fine, The towels were very small to dry off. The TV guide did not show stations and what was on.

Staff was friendly and overall I would recommend.

Self

8/10

Excellent

26 Mar 2026

Monica

Hotel was fine for what we needed. Pool was very dirty and super small. We didn’t really care, we came for the beach. Staff was super nice and friendly. Breakfast was ok, but wish you had some pancakes and bacon options. Also English muffins or muffins. We would stay here again due to location and staff.

6/10

Pleasant

26 Mar 2026

Sharon

Breakfast was the same everyday. Potatoes, peppers and onions were barely cooked. Toast only. Faucet in tub ran nonstop. Took 2 days for maintenance to respond. Best part was the price and location.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Jennifer

Great location with easy drive to activities. Clean, friendly, and safe environment.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Susan

Would have given 5 stars but no place to sit outside except at the pool! Would have liked benches

6/10

Pleasant

25 Mar 2026

Mohammad

Customer service needs attention

Family_with_children

8/10

Excellent

24 Mar 2026

Thomas

Breakfast was above average. Laundry facilities appreciated. Shower was adequate. Fitness room was good.

10/10

Exceptional

24 Mar 2026

Wendy

I wanted to stay near Mission Beach without actually being down in the thick of it. I found this online and the price was right and it was within walking distance of De Anza Cove. Had a good central location, easy off and on the freeways. Close to Seaworld and old town.

Self

8/10

Excellent

24 Mar 2026

Henry

Room very clean. We were assigned room 112 first room next to entrance. Very noisy people coming and going, hard to sleep.

Family

8/10

Excellent

24 Mar 2026

Melissa

Everything was good.

10/10

Exceptional

24 Mar 2026

Virgina

Loved the room really clean the only thing was the pool wasent what we expected but loved the stay

Family_with_children

10/10

Exceptional

23 Mar 2026

Macidonio

Lovely

6/10

Pleasant

22 Mar 2026

Kevin

Room was very small and the \"pool\" is the size of a hot tub, very disappointing as we booked so our kids could play in a pool. Breakfast was decent but that was about all that was good about this hotel.

Family_with_children

8/10

Excellent

21 Mar 2026

Adam

Clean rooms, decent breakfast, friendly staffs, nice pool, convenient location close to beach, SeaWorld and Zoo. Good value for the money.

Family_with_children

10/10

Exceptional

20 Mar 2026

GERALD A

The room was clean and the staff was helpful and polite.

Partner

8/10

Excellent

19 Mar 2026

Yanka

Good hotel. The staff is friendly. The room is clean. The breakfast wasn’t good.

Family_with_children

4/10

Poor

19 Mar 2026

Christine

If you need a place to lay your head and have breakfast in the morn, this works. Small rooms. First floor smells like a marijuana farm. Only benefit is that it’s central to La Jolla- Old Town- Pacific Beach areas. Probably won’t stay here again unless I have to.

Partner

4/10

Poor

19 Mar 2026

Allan

Pretty old and run down property. Most staff was nice. Parking lot was small and very crowded I can see how easily accidents can occur. Rooms were standard size with sink area separate from toilet and bathtub (never seen this layout). Thin walls and doors (I feel like you can kick it open very easily). Whole inside of the property reeked of marijuana the first night despite signs indicating 100% smoke free hotel. Breakfast was ok. Beds were comfy though and location was great for visiting Seaworld and nice beaches.

Family_with_children

6/10

Pleasant

19 Mar 2026

Tilda

Online pictures are so deceiving. The online pictures represented a glammed up version of reality. Not the worse hotel I have stayed at and not the best. It is not modernized. However the location is perfect and the price is good enough for what you actually get.

2/10

Poor

18 Mar 2026

Jenilee

The hotel canceled my reservation due to maintenance and didn't alert us ahead of time. So when I showed up they didn't have a room for me. They stated I'd get a refund but that hasn't happened yet

8/10

Excellent

17 Mar 2026

Scott

room was clean. breakfast was good. plenty of towels, and staff was very cordial

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Jhonkeiver

Staff that works there were kind and very friendly.

Friends

8/10

Excellent

10 Mar 2026

Jesse

Very nice gym equipment!
Good choices for breakfast!

Partner

10/10

Exceptional

09 Mar 2026

Jose

Family_with_children

8/10

Excellent

08 Mar 2026

Phil

I would have rated this property higher, but the breakfast lacked it's usual quality and content. I had to ask for yogurt each day and there was nothing sweet.

Partner

8/10

Excellent

08 Mar 2026

Betty

Didn't use

Family

8/10

Excellent

08 Mar 2026

Jesstine

The beds were amazingly soft. They were very nice and comfortable. The staff was very friendly. The rooms are really clean, but to be honest, I did not like the breakfast. I thought it was pretty crappy other than that. Everything was great.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

ashley

Everything overall was great. The breakfast could be better. And also the sheets kind of smelled old. But other than that we were very comfortable.

10/10

Exceptional

04 Mar 2026

Aldana

Breakfast was good

6/10

Pleasant

03 Mar 2026

Phillip

The building needs restoration....

10/10

Exceptional

03 Mar 2026

John

Staff is always amazing stay there all the time.great ratec,great office manager, location is perfect. A New Way Autocare 2974 Garnet Avenue. Thanks you

Partner

6/10

Pleasant

28 Feb 2026

Charles

Water pressure should be higher.
Oatmeal at breakfast is too watery.

Partner

8/10

Excellent

22 Feb 2026

Jeffrey

Short stay…late arrival and early departure slept well

6/10

Pleasant

21 Feb 2026

Eliezer

Staff courteos. Room placement was next to vending maching which annoyed us all night as people got their drinks and the constant dropping banging of the bottles

Room smelled funny like wet dollar bills

Heater smelled like old furnace toxic

Shover faucet wont stop dripping

Family_with_children

10/10

Exceptional

20 Feb 2026

Brianna

clean room and lovely staff!

Partner

10/10

Exceptional

18 Feb 2026

Jose

Clean room

Family_with_children

6/10

Pleasant

18 Feb 2026

Leon

Room seemed small, bed was 4' from the door. Some staff was not helpful, asked one staff to tell me the nearest sit down restaurant was (even gave suggestions of some) they told me about a taco place but you have to order than take food (not sit down); a restaurant that has sushi, or McDonalds. I asked is that all and she said I gave you choices so pick one. Not eating sushi (bait food) or didnt want fast food. Not helpful at all and down right rude, tell me I gave your options does not a friendly visit make. Another staff member helped me with directions to the nearest laundromat. I will not be staying at this motel again.

Partner

2/10

Poor

18 Feb 2026

Roseann

Bedbugs

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Michael

Cleanliness

4/10

Poor

17 Feb 2026

Corinne

Was the room fine, yes. The staff was nice. However at 4:35am we were awoken by a screaming domestic dispute and ended up calling 911. There was multiple door slamming and screaming the F word and as we were concerned it would escalate to violence we thought we should report it. We came for a wedding and didn’t know the area and thought it was a good price. I would be willing to pay double what I paid to stay somewhere else where I felt safer. We checked out as soon as we could and didn’t stay for breakfast in case we saw who we had to call the police on. I don’t know if the front desk knew, but when we checked out nothing was said, no discount or reimbursement was offered so I would not stay here again. I’m sure this isn’t a nightly occurrence, however it wasn’t a great area and I didn’t feel safe after the police came and interviewed the person across the hall and then knocked on our door and questioned my husband and me.

Leisure Partner

2/10

Poor

16 Feb 2026

Albert

There were roaches in the sower drain. And I haven’t received my deposit back

Partner

6/10

Pleasant

16 Feb 2026

ALBERTO

Everything was good except one thing. They checked us in into room 112 which is right next to the entrance of the building. It was difficult to sleep due to the foot traffic and noise coming from the people coming in and out. Your going to need ear plugs if you sleep in that room.

Leisure Partner

4/10

Poor

16 Feb 2026

Refugio

Rooms were out of date. Also found bed bug activity in the first room where we originally were gonna stay. Beds were very uncomfortable. Restroom didn’t function correct. But the staff was very friendly.

Leisure Family_with_children

4/10

Poor

16 Feb 2026

Erendira

The whole building smells like smoke and cigarette. The room wasn’t the cleanest and had a slight molding smell. Very early in the morning there was so much noice on the floor above, as if there was construction going on, we could not sleep. When asked if we could be given another room because of the noice they denied us and just said they would call the people above us. We had to book something last minute so I guess you get what you pay for.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Jayme

It was an older building but very clean and everyone was so nice and they kept the dining clean and had great breakfast options and it was overall a quiet location. The google map took to the wrong side of the street and would be easier to find in day light when using the Google link. Would love to stay here again when traveling.

Business Family

6/10

Pleasant

15 Feb 2026

Wendy

We stayed 2 nights. Clean room. Comfortable bed. No extras but acceptable.However, Breakfast was not very appetizing. First day It was okay - basics like scrambled eggs, bread, 1 or 2 kinds of fruit, and 1 or 2 dry cereals. Unfortunately they need to find a cook. The hash browns turned out to be pepper and onions without potatoes one day and potatoes without anything else- nothing to give them flavor, such as peppers and onions the next day. There was oatmeal one morning but the next morning it was a disaster. The staff person responsible for making the instant oatmeal didn’t know how to measure boiling water and dry oatmeal. She kept pouring random amounts of water into the container and it became a watery slop. Inedible. That turned me off so much that I couldn’t enjoy any part of the breakfast.

Partner

8/10

Excellent

15 Feb 2026

Danielle

The free breakfast was really nice, the staff was really nice. The property was OK a little bit older unfortunately it was extremely noisy. No fault to the hotels but there were someone walking up and down our hallway on the phone until 1 AM.

8/10

Excellent

15 Feb 2026

Max

Room was nice with big bed!

Leisure Partner

10/10

Exceptional

13 Feb 2026

Henry

Very generous staff. They let me store my bags before i checked in which was very convenient! The bed was comfortable and the soap smelled good haha

8/10

Excellent

12 Feb 2026

norma

Clean...an oldie but goodie. If you're wheelchair bound, you'll love them! Massive handicap accessible bathroom with a roll in shower and the bed was \"Goldie Lock-ish\", not too hard and not too soft and not too high up! LOVED IT!

Leisure Partner

10/10

Exceptional

11 Feb 2026

Richard

Quick check in. Asked for 3rd floor and no problem. very clean room and very quiet. Great breakfast eggs,sausage,potatoes and hot cooked oatmeal plus cereal. Love our stay.

Partner

8/10

Excellent

10 Feb 2026

Lizeth

Great stay

Partner

8/10

Excellent

09 Feb 2026

Brenda

Room was nice and cleaned, which is very much appreciated after traveling for several hours and all I want is to come to a clean room and bed to sleep. The night reception was quiet and serious but the morning reception was so friendly and smiling. I would definitely recommend this place, reasonable in price, cleaned room/bed, and very quiet.

Leisure Family

10/10

Exceptional

08 Feb 2026

Angela

Nice staff, spotless room

Partner

10/10

Exceptional

08 Feb 2026

Holly

Good room for the price.