Best Western Plus Hacienda Hotel Old Town

United States , San Diego - CA
SAN DIEGO, 4041 Harney Street
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100 reviews shown

10/10

Exceptional

30 Jun 2026

Renee

Love how its walking distance to everything also love the Spanish style and how every room looks like a bungalo

Friends

2/10

Poor

29 Jun 2026

Patricia

This is a nice hotel but they put us in a room that was a last resort. Don’t stay on the first floor. Ask for rooms on 2-4th floor rooms are more nicer.

Partner

10/10

Exceptional

29 Jun 2026

Brenda

Parking is at a premium. Had to park on the street and not in the parking garage. The coffee machine in the room did not work. Long walk from the front desk to our room. Everyone was very friendly. The breakfast buffet was wonderful. There was something for everyone.

Partner

10/10

Exceptional

28 Jun 2026

Jesse

Had a great time thank you!

10/10

Exceptional

27 Jun 2026

Ellen

Really nice lodging in a great location. The room was clean and the staff was awesome. The breakfast and airport shuttle was a nice perk. If we are back in San Diego I would definitely book a room here again.

Partner

6/10

Pleasant

25 Jun 2026

Dave

I loved this place, however, they charged both myself and another in my group for drinking there $4 waters. $8.62 each. He did say he drank one and I didn't drink any. They did remove my charge, but it felt scammy. Will find another place for my group next time. Hasta Luego Best Western.

Business

6/10

Pleasant

23 Jun 2026

Juanita

If you want breakfast, its tied to the restaurant next door. If you like paying for parking on their property then this is for you
Maybe since I'm not from Cali but I thought this is a given. Overall stay was fine but it will not be on my list to do again

Family_with_children

8/10

Excellent

22 Jun 2026

Stephanie

Our room was clean when we arrived. The hotel is very old and so are the rooms. Our bathroom had a sliding wooden door that was incredibly heavy and loud. Each morning we woke up there was at least a bug in the tub but I don't know what kind. Fridge barely kept anything cold and was turned all the way up. View was breathtaking and we loved being over the pool. Walls are thin and neighbors upstairs sounded like they were having a dance party at midnight it was so loud but pretty sure it was just some kids.
Breakfast is pretty good. Mexican inspired mostly but also oatmeal, bread/bagels, fruit and cereals.
My biggest problem was one of the days I called first thing in the morning to ask them to change our bedding on one bed as my baby had an accident overnight. They said they would let housekeeping know. Around 2pm I called again because no one cleaned our room and they said the same thing. At 6 pm, my husband walked to front desk to ask again, and this time they came right out. 6pm seems way too late to me. We couldn't use that bed all day.

Family_with_children

10/10

Exceptional

22 Jun 2026

Stephanie

Beautiful property. Clean room. Right up the street from restaurants and shops

Partner

10/10

Exceptional

21 Jun 2026

Jose

This place was awesome and I would definitely stay again. The staff was friendly and the property was clean and close to all the excitement.

Family_with_children

4/10

Poor

21 Jun 2026

Jennifer

Check in was not great, no convenient parking, they gave us the wrong room and it took too long to get the right room. Wouldn’t recommend staying here. Front desk staff was rude and lazy.

Family

10/10

Exceptional

21 Jun 2026

Marisol

Enjoyed our stay with my family.

Family_with_children

10/10

Exceptional

20 Jun 2026

Thomas

The room was great and was more like a resort than just a motel. Staff was very friendly and helpful. The breakfast was ok, but the cleanliness of the breakfast bar area, the plates, silverware needed attention. Parking was plentiful and easily accessible.

Partner

10/10

Exceptional

20 Jun 2026

Miguel

Our favorite hotel in the area.

Partner

10/10

Exceptional

20 Jun 2026

william duane

Breakfast was great. Parking is ok but you have to pay for it.

Partner

4/10

Poor

20 Jun 2026

Topacio

Unfortunately, our experience at this hotel was disappointing due to multiple issues with room assignments and overall organization.

When we arrived after 4:00 PM, we were informed that our room was not ready. The staff offered us a different room and covered our parking, which we appreciated. We settled in, unpacked, and went out to dinner. However, when we returned, we were told that the room we had been given was assigned in error and was actually reserved for another guest.

They did give us an option to move or stay, which was particularly inconvenient as we were traveling with toddlers. The hotel stated they would upgrade us to a deluxe room, but the new room was noticeably smaller than the original room we had been given. While the hotel did provide a dinner voucher as compensation, the dining experience was uncomfortable as there seemed to be an expectation that we provide a generous tip because the hotel had covered the meal.

I appreciate that the staff attempted to make things right, but having two separate room-related mistakes during one stay created unnecessary stress and inconvenience. Moving rooms after already settling in is challenging under any circumstances, but especially when traveling with young children. Unfortunately, based on this experience, I do not think I would choose to stay here again.

Family_with_children

10/10

Exceptional

16 Jun 2026

Betty

We really love staying here when were in San diego. It's close walking distance to all the restaurants I love.

Partner

6/10

Pleasant

16 Jun 2026

Linda

The layout of this property, (5/4 buildings housing the hotel rooms) was very confusing. It took us awhile after wandering around to find our room in the 4th building and not many staff around to ask. They did give us a map of the layout, but after traveling all day, having it after dark and us tired it was exasperating to say the least.

Family

8/10

Excellent

16 Jun 2026

krystal l

You have to pay $30 a day for parking, After, which I paid and then there was absolutely no parking spots available in the parking garage anyways so I ended up parking on the street.
The sink was having fluid backed up in it and leaking all over the floor, I tried calling the front desk to let them know, but the phone was broken. I was already on my way to check out any house so I let them know. Both about the parking and the sink. The lady at the front desk just said OK thanks have a good day. No apologies. No let me comp your stay.! no nothing just have a good day

Family_with_children

10/10

Exceptional

16 Jun 2026

Michael Scott

Staff was super helpful, room was clean and relaxing and breakfast was best I have been offered in a hotel.

Business

2/10

Poor

14 Jun 2026

Sandra

Very disappointing. Had to call 3 times for extra towels and toilet paper. Paid $30 a day for parking and wasn't able to park in parking structure due to lack of parking but was still charged. Had to call a third party vendor who handles the parking issues so hotel was unable to reverse charges. Not impressed.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

guadalupe

Michell at check-in was very friendly and kind was a joy checking in with her

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Joann

The linen was stained. Bathroom for did not work properly. A chair and the soft bed had a distinct odor. The chair was stained as well. While checking in the front deck person. Stop checking me in to help someone else that was there after me. I thought well thats rude. There were no instructions on how to check out. Not posted in room or even told when checking in.

Family_with_children

8/10

Excellent

12 Jun 2026

Daniel

Room was clean and the bed was comfortable. Shower was showing signs of lots of wear and the toilet wobbled. Last year we stayed and the parking was included now it’s $30 a night . Breakfast was great!

Partner

8/10

Excellent

12 Jun 2026

Rhina

It’s a step up from the Confort Inn but the property is so big or directions are not well explained so it’s hard to find your room. I asked the staff and even they had a hard time explaining where the room was and sent me to the wrong floor. I also got a room that had some damage near the lock that made me uneasy at night. But overall, it was quiet and good value for a work stay when you spend most of the time outside.

Self

8/10

Excellent

12 Jun 2026

Alexis

Parking was okay I paid $30 a night and couldn’t find any parking in the lot near my room I ended parking on the street I wish I was told it’s easier to find parking on a free street

Family

10/10

Exceptional

10 Jun 2026

Rebecca

Excellent stay! Beautiful grounds and friendly staff.

Family

6/10

Pleasant

10 Jun 2026

Kathryn

It was a cool property, but the rooms were really dated and my kids thought everything was dirty.

Family_with_children

6/10

Pleasant

09 Jun 2026

Brooke

I really like the property location. Nice heated pool and hot tub area. Rooms were just kind of old and dingy feeling.

Partner

10/10

Exceptional

09 Jun 2026

Jose

Great location!

10/10

Exceptional

08 Jun 2026

Angelita

The Parking was perfect the Staff was very help everything was very clean BUT THE ELEVATORS was OUT OF SERVICE my husband is Handicapped was very difficult for him to climb the Stairs and walk to our Riom room we made it work with lots of Diffenitly

Family

10/10

Exceptional

08 Jun 2026

Luis

Everything was great!!!

Family

8/10

Excellent

08 Jun 2026

Jo Anne

Outstanding staff! Some issues with hot water and elevators but staff was on top of it in getting them resolved. Grounds were very clean and maintained well. Pool / hot tub were clean and inviting. Views were awesome. The Tequila Factory breakfast buffet as well as their other food items were delicious with generous servings. The location was ideal for walking to many other restaurants, shopping and historical sites. Absolutely will stay again.

Family

6/10

Pleasant

08 Jun 2026

Warren

The hotel was fine. Friendly staff and centrally located in Old Town. My only gripe is about the dated rooms and the parking fees, $30 per night for guests!

Family_with_children

4/10

Poor

08 Jun 2026

Alexus

The hotel is in a great location, lots of restaurants and shopping in the area. Very friendly and helpful staff. However, the cleanliness of the hotel is very poor. There were stains on the sheets in one of our rooms, filthy carpets in the rooms, dirty silverware, dishes and cups at the buffet. House keeping never came around to fix our room (even when we asked them to) or replace our towels with clean ones.

Friends

10/10

Exceptional

07 Jun 2026

Hope

Clean room, Beautiful view

Partner

10/10

Exceptional

06 Jun 2026

Steven

Clean room, great views, good spots to chill out outside. Lots of stairs though so not ideal for less able bodied guests.

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Jason

It was a cute room, but just old furniture and the pillows were very uncomfortable as they were flat. It was dirty a bit. It was just an experience that I will not come back for.

Family_with_children

10/10

Exceptional

04 Jun 2026

Michael

Great having the airport shuttle! Good location.

Partner

6/10

Pleasant

03 Jun 2026

Bill

Hotel was okay. Rooms could use a makeover. Staff was excellent

Self

10/10

Exceptional

03 Jun 2026

larry

Staff was great

Partner

10/10

Exceptional

03 Jun 2026

Lisa

Very kind and helpful staff

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Sherry

We Love Old Town it is close to a lot of restaurants shopping and we love walking the park

Partner

6/10

Pleasant

01 Jun 2026

Richard

It's extremely large property which was nice. We asked for my sister-in-law to be in the same building as us and she was on the entire other side of the property. They confirmed with me that they would accommodate it and then when she checked in she was somewhere else. Extremely frustrating when we were sharing a car.

Friends_and_family Family

6/10

Pleasant

31 May 2026

tyiesha

Although the hotel was nice, I think the hotel should be transparent about charging for parking. The hotel charges $30 per night for parking. However, there is free public parking connected to the hotel.

Also on the last night of our stay, we had neighbors that were very loud, they were sitting outside playing loud music, talking loud, practically having a party. I enjoy a good time like the next person, but this went on until about 2 a.m. The guests were so drunk that they even tried to enter our room at about 1 a.m. They began banging on the door until I finally had to yell out and let them know they were at the wrong room. I called the front desk multiple times and was told security would be coming out, they never did.

Partner

10/10

Exceptional

31 May 2026

Evangelina

It was a pleasant stay. Disappointed with new parking process.

Partner

10/10

Exceptional

31 May 2026

David

Great place to stay! Exceeded expectations! This is a large property! Has a resort feel to it. Not a little hotel….

Friends_and_family Family

6/10

Pleasant

31 May 2026

Richard

Hotel was adequate, parking is an issue.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Arlene

Parking at hotel is NOT free so be ready to pay about $30+ for parking just to park at the hotel for the night. This was not mentioned when we booked with Expedia. The map they provide of the hotel is really confusing. The room was clean though and the free breakfast provided was good.

Partner

10/10

Exceptional

30 May 2026

Janice

Loved the specialty coffee machine

Self

8/10

Excellent

28 May 2026

Gracie

Enjoyed the ambience of this hotel. Please maintain that.

Partner

10/10

Exceptional

28 May 2026

Mark

Great place

Self

4/10

Poor

27 May 2026

Sandra

We could not turn our shower on and the cord on our phone was broken so it did not work. We had to call maintenance & they came and fixed both problems right away. Our wooden blinds in our room were dusty. The mattress on both queen beds were lumpy and old.

Partner

10/10

Exceptional

27 May 2026

Sarah

I loved this location, everyone was friendly and helpful!

Family

10/10

Exceptional

27 May 2026

samantha

The bed was very comfortable. Likes the layout . The weather wasn't too warm or we might of enjoyed the pool jacuzzi more but wish there was a second pool maybe somewhere also. The breakfast was decent except the eggs were not good maybe powdered and tasted groas. The location of the hotel was very good and cute little village nearby . Would come back again .

Family_with_children

2/10

Poor

26 May 2026

Robbin

Toilet had issues, the room was nice and clean, but the walls were thin and other guest blared their tv, at 2am I called tv desk on my phone as the in room phone didn’t work they said they’d send security up. 4am tv still blaring I called back down and apparent he didn’t see anything but would go again I waited for him, he never came. I told the receptionist when checking out about my experience she asked if I had called down I told her everything she just said, “Oh sorry, have a nice day,” and started talking to her coworker. I wasn’t angry with her (not her fault) but to be so dismissive just unprofessional. I will not stay here again

Family_with_children

10/10

Exceptional

25 May 2026

Christopher

Great location and friendly staff. Fun pool and jacuzzi. In the heart of Old San Diego. Loved my stay.

Self

10/10

Exceptional

25 May 2026

Irvin

Friendly staff, clean room, great hotel.

Partner

10/10

Exceptional

25 May 2026

Simone Harris

beautiful location and space and staff

Self

10/10

Exceptional

25 May 2026

daniel

We ended up having to stay here last minute for canceled flight. The staff was super friendly and welcoming. It’s definitely an older hotel, but everything was clean.

Partner

10/10

Exceptional

25 May 2026

Susana

Beautiful old style hotel vibe. Loved that is walking distance to old town square

Family_with_children

10/10

Exceptional

24 May 2026

Anne Crystal

Beautiful hotel layout and architectural style. Really nice to be in the middle of everything.

Partner

10/10

Exceptional

24 May 2026

Alicia

Beautiful hotel! Right in the middle of old town, you can walk to restaurants and bars. The rooms are older but have character.

Partner

10/10

Exceptional

23 May 2026

Rudy

Central to everything you need; historic old town, great food, live music and train access just a short walk away if you want to see other parts of San Diego without having to drive

Partner

6/10

Pleasant

21 May 2026

Thomas

We have stayed here several times because of the location. The rooms need an update. It is fine for a night or two. The coffee maker in the lobby is the biggest perk. Staff is a 9 but the room is a 7.

Friends_and_family Family

6/10

Pleasant

20 May 2026

Sabrina

PROs: great location in Old Town and to freeways, clean rooms, nice that there is shampoo, conditioner and body wash in shower and lotion and soap by bathroom sink, good breakfast and breakfast staff.

CONS: pricey, rooms need a little more love (peeling paint, cracked walls, old carpet, musty smelling, thin windows, noisy air conditioner, light bulbs missing, no string for fan light, etc..) having to pay for parking and parking ramp is quite small when maneuvering, front desk staff is friendly but needs to be more knowledgeable about room prices.

Be aware if you book through a third party, you may NOT get the room you requested.

Friends_and_family Family

8/10

Excellent

20 May 2026

Laura

Coffee maker broken, bath tub drain was a whole.

Friends_and_family Family

8/10

Excellent

20 May 2026

Virginia

Very convenient to old town. Older hotel but clean , old town charm. Lots of steps and different levels, so be prepared.

Partner

10/10

Exceptional

19 May 2026

Robert

Airport shuttle was the selling point for us. Plus the location was great, next to Old Town San Diego.

Partner

10/10

Exceptional

19 May 2026

James

Easy parking, staff was super helpful and professional and friendly! This was not what you think a typical best western used to be. Pretty nice place especially for the price!

Self

10/10

Exceptional

18 May 2026

Christina

My stay was amazing. Breakfast was amazing.

Friends_and_family Family

8/10

Excellent

18 May 2026

Sherry

This is our go to hotel when we visit San Diego! We love that we can walk to Old Town just out the door

Friends_and_family Family

10/10

Exceptional

17 May 2026

Gerardo

Love the property and love the attention and service provided

Family_with_children

2/10

Poor

16 May 2026

Cara

Our room was disgusting, lots of carpet stains and stains on chairs . It seemed like they tried to clean the room before we go there and it had a terrible cleaner smell that gave us a headache all night. The bed was also awful it sunk down so far when sitting on it. The bedding also was wet.

8/10

Excellent

13 May 2026

Sairyn

Breakfast buffet was great

Family_with_children

8/10

Excellent

11 May 2026

CarlaLynn

We had a wonderful stay! Wish we would have booked one more day. The only thing was the parking situation. They have their own parking structures but you have to pay for parking..i almost paid for ours but waited to see the parking spot first. Good thing i didnt! The other cars were over the line in what would have been our spot. Good thing we found one on the street!

Partner

6/10

Pleasant

11 May 2026

Courtney

Maintenance staff was rude. AC didn’t work. Breakfast was terrible and staff was rude there too

Family_with_children

10/10

Exceptional

10 May 2026

Nicole

Best breakfast ever!

Friends

10/10

Exceptional

10 May 2026

Nina

Helpful and personable staff

Family_with_children

10/10

Exceptional

10 May 2026

Juanita

I highly recommend this hotel it is beautiful and the staff is great

Family

10/10

Exceptional

09 May 2026

Susan

This hotel is amazing. The rooms are spacious and very comfortable. The restaurant is terrific including the breakfast. The staff is super friendly and helpful. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Mary

The facility was lovely. It was old but very clean and the grounds were superlative! The staff was outstanding and the shuttle service drivers were so patient and helpful!! We so enjoyed our stay, and I would recommend this facility to anyone looking to enjoy the zoo or Old Town. So glad we found this beautiful place to stay!!

Family

6/10

Pleasant

08 May 2026

Florent

A lot of noise at night - people were partying and very loud at night.

Self

8/10

Excellent

07 May 2026

Georgean

I was very happy with my room. Only negative was that the property layout can be confusing. The closeness to Old Town was wonderful.

Family

8/10

Excellent

07 May 2026

Michele

Nice big room. Friendly staff. We were even given complimentary drink tickets for their bar! But the bar closed much earlier than was stated on the website & bar door. This was a Friday night.

Partner

10/10

Exceptional

06 May 2026

LEANNE

Stayed 2 nights and everything was wonderful. Shuttle pick up at the airport was quick, check in was efficient and staff were extremely friendly.
Large hotel with multiple buildings with a lovely view. Pool and hot tub were clean and nice. Hot coffee/cappuccino/hot chocolate etc available 24 hrs. Breakfast was in adjoining restaurant and was plentiful with lots of selections. Cruise pier shuttle also available. Great stay overall

10/10

Exceptional

05 May 2026

Mario I

Very friendly staff and very clean room. Recommended!

Partner

4/10

Poor

04 May 2026

Patricia

parking was terrible and dirty, expensive $30

Partner

10/10

Exceptional

02 May 2026

john

Always love staying here. Been coming for 30+ years.

Family

6/10

Pleasant

01 May 2026

Jeffrey

The place was a maze to find our room. Lots of walking. This place has a lot of age on it. Elevators are hard to understand. The front desk is little help. We had a pleasant, if not too spectacular, stay. The beds were too soft, in our opinions. The place is in a good location.

Partner

10/10

Exceptional

01 May 2026

Teresa

In the heart of Oldtown. Staff was wonderful and courteous. Everything was clean. Even though it’s an older hotel, everything was kept up nicely. Would definitely go again.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

David

Great location in the center of Old Town! A/C in the room had a hard time pulling out the humidity. Parking is not included and you will be charged $30 per day to use the limited garage parking. Stalls are super narrow so don’t drive anything larger than a small SUV. Breakfast was way better than expected however other guest would make huge to-go plates which the staff had a hard time keeping full. Plan to walk stairs. If you require assistance walking this is not the hotel for you. They do have elevators but you will still be required to walk the stairs.

Partner

8/10

Excellent

30 Apr 2026

Rema

It's very lovely place however, it is very spread out so not easy to get where you want to go and directions not clear. Also not great if have trouble walking and took 3 elevators in different places just to get to restaurant which would be nice if near lobby and there is no room service or food delivery so unless you want uber eats which you still need to go to lobby for you've got a ways to go...that said the food was excellent and breakfast very good with a lot of different things to choose from so kudos for that! Hotel staff very friendly and Joe the shuttle driver was wonderful, restaurant staff okay not as friendly, but that's fine... just know you're going to hike for food unless you're in a room across from restaurant

Self

10/10

Exceptional

30 Apr 2026

Rita

Breakfast isn't that great, hotel needs upgrades

Partner

10/10

Exceptional

29 Apr 2026

Wendy

Parking was easy. We arrived early before check on. They were able to accommodate us with a room. Only stayed 1 night, wished I booked this hotel for whole trip. Room was spacious,

Family

2/10

Poor

29 Apr 2026

Vanessa

Had roaches in my hotel room, no management on duty to address my concern. Was supposed to get a call about the issue and never heard back from anyone.

4/10

Poor

28 Apr 2026

melissa

Parking is $30 per day and front counter staff was very rude and took forever to check us in originally had told us they would call us to check in by 3 and we got there and it was pst 4:20 and after I had to hunt down my own room and cleaning lady to ask when was my room going to be ready. She gave me an attitude and said we need to wait for a supervisor to do a walk thru first and that can possibly be another 45 mins. The hotel in its self it’s nice but it’s very outdated and can use some. Renovation specially on the restroom our shower head was leaking to the side and when we would shower all floor keep getting wet when we seen that we were frustrated and didn’t even wanna deal with the from customer service staff they als said they would put us in a better view room and we didn’t have any view at all but we were so tired that didn’t wanna deal with more waiting at that point. Over all good place but needs better management and staff training all the way around from check in staff to cleaning ladies.

Partner

10/10

Exceptional

28 Apr 2026

Lauri

Good location for local interests. Great van transportation provided to airport and it's also within walking distance to transportation center to catch trains and trollies. Rooms need a refurbishment, but overall clean and very comfy beds, nice and quiet and got a good nights sleep before heading off to airport.

Self

10/10

Exceptional

28 Apr 2026

Robert

All was well, for us it was the best deal for location.

Family

6/10

Pleasant

27 Apr 2026

John

Location is ideal. Staff excellent. Noise level was the biggest detractor in two ways; maids pushed cleaning carts across exterior patio that rattled and rumbled on concrete outside of our door, making it difficult to hear the tv or rest. This went on thorugout the day. Also, the Disney cruise was docked in the port, and this hotel appeared to be the hotel that accommodated guests before and after the cruise. We like kids, but for two concecutive days, we had some screamers on either side of us that became annoying (often in the evenings and early mornings).

Partner