Name: Best Western Plus Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, 92110, US

8/10

Excellent

23 Jul 2026

Patrick

Got eaten by mosquitos

8/10

Excellent

22 Jul 2026

Paola

Free breakfast could be organized better, the food was too bland. Also the pool water was hot, it was a hot day when we visited and we were looking forward to jumping in to cool off.

10/10

Exceptional

21 Jul 2026

john

Nice room great breakfast in the morning! If you’re looking for a couple nights, not too far from the beach and in the middle of everything great place

6/10

Pleasant

21 Jul 2026

Joanna

The room was antiquated. There wasn’t any shampoo. There wasn’t any conditioner in the bottles. The bottles were empty. The staff were not friendly at all. Actually, when I called the hotel to tell them that we were going to be arriving really early in the morning. Like two in the morning like the reception. Just wanted to get me off the phone and then when I got there, the check in the gentleman was just short and was actually bothered that I was checking in.

Partner

8/10

Excellent

20 Jul 2026

Diane

Hotel and pool were great! Parking for building 6 was terrible.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Michelle

We stay here everytime we come to town. It’s a great place

Partner

10/10

Exceptional

20 Jul 2026

Liset

This was our first stay and we will definitely stay here again . The location was great close to everything . The staff was really friendly and helpful. Everyone stopped to say hello and ask if we needed anything. Our reservation also included complementary breakfast which was delicious !

Family_with_children

10/10

Exceptional

19 Jul 2026

erica

I'll start with when we got there it was beautiful..staff was amazing. Room was big and my family was so happy. Pool Qasim nice but there were no towels.breakfast was the best part of there day.food was perfect and incredible the staff in there was the nicest ever. But the maid service was rude and I won't speak to them again. But over all e erything else was the best time ever.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Allan

The included breakfast buffet was a great perk and the staff were very friendly.

Partner

10/10

Exceptional

17 Jul 2026

Jip

Was perfect location

Family_with_children

10/10

Exceptional

17 Jul 2026

richard

Close to old town and great free breakfast which they never had before

Family_with_children

8/10

Excellent

16 Jul 2026

Tammy

Great breakfast!

Self

10/10

Exceptional

14 Jul 2026

Rudy

I love staying here because we don't have to drive anywhere. Beautiful little spot.

Family_with_children

10/10

Exceptional

14 Jul 2026

Rhiannon

LOVED our stay at this property. We booked a king suite, and the bed and private room were very comfortable. The location was perfect for us. Great locations to beaches and a 30 minute or less drive to Sesame Place and Legoland. The staff were very friendly. The only thing that I was worried about was when we booked our room, we booked one with a sofa bed for our younger kids, and the room did not come with a sofa bed. But, the sofas in the room were almost daybed-sized and our kids were small enough to sleep on them comfortably.

8/10

Excellent

14 Jul 2026

Desiree

The hotel and service was excellent but the STAIRS were ridiculous other than that it was great.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Sara

Great place to stay just didn’t like that you have to pay to park there.

Family_with_children

10/10

Exceptional

13 Jul 2026

Patricia

The hotel was very surprising as it is huge and we didn't expect that. So charming and very old town San Diego. It was close to the Town and easy walk to shops and great food. We'll definitely use this as our spot when staying in San Diego.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Denise

Very nice hotel BUT the parking is confusing if you are being housed in building 6 or up on the mountain.
The pool was warm and clean.
NOTE: there are no bathrooms or changing areas in the pool area. There are some towels for guest by the pool but very few.
Overall, I liked it but would request a building on the floor level if you have kids and a bunch of things to carry.

Family_with_children

2/10

Poor

13 Jul 2026

Julie

They canceled my reservation before I arrived at 6pm the day of and then said all they had available was a single bed room (I had reserved two queens), and said it would also cost me more. When I argued that there was no reason to cancel they said to call Expedia as it was their fault. Expedia had sent a message saying I could check in by 21:30 that night, I was there well before that timeframe. The clerk then said they were full and had to cancel my room. She never said sorry, insisted on charging me more for a smaller room, and said I could find a room elsewhere if I wasn’t happy. The worst customer service I’ve ever experienced!
Out of desperation I took the smaller more pricey room only to find the bed broken, the window shades won’t open, the room very used and gross, the barbecue broken, and got multiple large bug bites from the carpet on my legs. I will be attempting to get a refund as I didn’t want to spoil my families trip by staying in the lobby any longer and arguing. Disgusting hotel and unbelievably rude service that just cancels peoples reservations. Another family in front of me said theirs was canceled too. I demand a refund! So awful.
To top it off they charged me $30 to park in the garage through another vendor and the garage had NOOO spots! I had to park on the street. Also trying to get a refund for the parking. What a scam, I’m crying

Family_with_children

2/10

Poor

11 Jul 2026

Allison

The room was extremely ran down, stains on the chairs bathtub faucet leak leaking. Ice machine machine was out of order. Old Carpet extremely dated.

Partner

10/10

Exceptional

10 Jul 2026

EMILY

Fun location and lovely unique property!

Friends

10/10

Exceptional

09 Jul 2026

Javier

Clean area.

Family_with_children

10/10

Exceptional

09 Jul 2026

Anita

It was amazing!!! Our family of 6 - little ones or 6, 6, 3, & 6 month old loved it! We were able to be right by the pool and made it all easier for access. The parking is tight, but it is downtown! Love the vibes! Don’t bring a stroller, it isn’t stroller friendly, but most of the amenities is near. We didn’t get much with the extra towels, but they do always stock them by the pool area. Hot tubs a plus during the evening! Breakfest was the best thing for our family! The VIEWS! Worth. It. We’re already planning our next trip!!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Monica

Hotel was in the Heart of Old Town and the property was beautiful, well kept and very clean. Staff was kind and informative.

Friends_and_family Family

2/10

Poor

08 Jul 2026

melissa

The night shift staff male receptionist was rude during our check-in in

Family_with_children

10/10

Exceptional

08 Jul 2026

Ramon

This was our second stay at property, loved it. Will continue to book.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Rizwan

When we went in the room The Whole room smells like liquor.

Family_with_children

10/10

Exceptional

07 Jul 2026

Conrad

Michelle was wonderful. Helped us check in. She was great at multi tasking and helping multiple people at once. Javiar gave us a free appetizer coupon.

Partner

10/10

Exceptional

06 Jul 2026

Joy

Clean room, staff were amazing and location was great!

Self

8/10

Excellent

06 Jul 2026

Sandra

Location is excellent, walking distance to everything Old Town has to offer. 10-15 minute walk from the Old Town transit hub. Nice free breakfast buffet at their rooftop restaurant which offers eggs, bacon or sausage,

2/10

Poor

06 Jul 2026

Ursula

El personal no fue muy amable. Parecía que le hacen un favor a uno de atender. Incómodo no tenían quien ayuda con las maletas. Limpieza muy mal. El desayuno solo hasta las 9:30 y todo medio sucio con grasa.. check in a las 4 pm check out 11am ! La piscina chiquita no hay baño ni ducha ninguna atención.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Angela

Lovely stay, only 8 hrs for airport overnight.Breakfast buffet was a nice surprise and very good. Staff helpful and very pleasant.

Partner

2/10

Poor

05 Jul 2026

Matthew

Free breakfast was great

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Brenda

Hotel is huge and the fountains and decor is so pretty and the staff very helpful

Partner

6/10

Pleasant

05 Jul 2026

Manisha

Sofa couch was very old and small. Needs an update for sure. Tried sitting on it as a normal couch and cushions were horrible. Lots of stairs, couldn't use the luggage trolley all the way to the room had to leave it at the stairs and carry all the luggage up 2 flights of stairs

Family_with_children

10/10

Exceptional

04 Jul 2026

Ramon

Enjoyed my one night stay at this best western. Room had the appropriate amenities and was clean. Staff was helpful in guiding me through the hotel as it is a very large property with different sections and levels . Please be aware that you need to pay for parking per night

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Venessa

Ana at the front desk was very friendly and helpful.

Family_with_children

6/10

Pleasant

03 Jul 2026

Carina

Airport shuttle, breakfast, pool and hot tub was nice.

Family_with_children

10/10

Exceptional

03 Jul 2026

Alice

Staff

8/10

Excellent

03 Jul 2026

ANDRES

The property architecture and location are great!. We had a problem with the bathroom sink and needed to move to other room. Breakfast is great while last (go early). Coffee machine in lobby is amazing... Swimming pool is very good, great views.

Family_with_children

6/10

Pleasant

03 Jul 2026

Steven

The hotel grounds were beautiful and well kept. The staff was wonderful. Our room left something to be desired. There was trash and dust under the vanities in the bathroom and food crumbs behind the sleeper sofa. Normally I wouldn’t be looking there but it was pulled away from the wall because that is where the plug is, so I had to look. My main complaint was the beds! There were so uncomfortable! You could feel every spring in the mattress! Because of the beds, I will find somewhere else to stay. Which sucks because it is a beautiful property in a beautiful area.

Family

8/10

Excellent

02 Jul 2026

Daniel

This place is poorly maintained. Roof tiles cracked, Sloppy paint and grouping jobs in the bathrooms. Also signs to get around a very complicated site are abysmal. At least the room had no surface dirt and breakfast was good.

Partner

10/10

Exceptional

02 Jul 2026

David

Family trip to San Diego. I've stayed in different places before in SD but this was the first time staying near old town and the hotel was definitely near Old Town. The Hacienda style made the stay feel like you were at a resort. It was nice to just walk around with the kids. The pool was a little small but it was perfect for a four year old and one year old. The breakfast was better than we expected. It was included in the price and I was expecting waffles and cereal but they had a legit Mexican breakfast. Parking is technically free, if you decide to park in the lot next to the hotel. They charge per night If you park in the hotel parking. They also have free tea, coffee and hot chocolate in the lobby. We would stay here again.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Kathy

We got the room we wanted. We had an attack of ants in the bathroom. And we were over looking the pool and the kids were quite loud at 8 in the morning.

Partner

10/10

Exceptional

30 Jun 2026

Renee

Love how its walking distance to everything also love the Spanish style and how every room looks like a bungalo

Friends

2/10

Poor

29 Jun 2026

Patricia

This is a nice hotel but they put us in a room that was a last resort. Don’t stay on the first floor. Ask for rooms on 2-4th floor rooms are more nicer.

Partner

10/10

Exceptional

29 Jun 2026

Brenda

Parking is at a premium. Had to park on the street and not in the parking garage. The coffee machine in the room did not work. Long walk from the front desk to our room. Everyone was very friendly. The breakfast buffet was wonderful. There was something for everyone.

Partner

10/10

Exceptional

28 Jun 2026

Jesse

Had a great time thank you!

10/10

Exceptional

27 Jun 2026

Ellen

Really nice lodging in a great location. The room was clean and the staff was awesome. The breakfast and airport shuttle was a nice perk. If we are back in San Diego I would definitely book a room here again.

Partner

6/10

Pleasant

25 Jun 2026

Dave

I loved this place, however, they charged both myself and another in my group for drinking there $4 waters. $8.62 each. He did say he drank one and I didn't drink any. They did remove my charge, but it felt scammy. Will find another place for my group next time. Hasta Luego Best Western.

Business

6/10

Pleasant

23 Jun 2026

Juanita

If you want breakfast, its tied to the restaurant next door. If you like paying for parking on their property then this is for you
Maybe since I'm not from Cali but I thought this is a given. Overall stay was fine but it will not be on my list to do again

Family_with_children

8/10

Excellent

22 Jun 2026

Stephanie

Our room was clean when we arrived. The hotel is very old and so are the rooms. Our bathroom had a sliding wooden door that was incredibly heavy and loud. Each morning we woke up there was at least a bug in the tub but I don't know what kind. Fridge barely kept anything cold and was turned all the way up. View was breathtaking and we loved being over the pool. Walls are thin and neighbors upstairs sounded like they were having a dance party at midnight it was so loud but pretty sure it was just some kids.
Breakfast is pretty good. Mexican inspired mostly but also oatmeal, bread/bagels, fruit and cereals.
My biggest problem was one of the days I called first thing in the morning to ask them to change our bedding on one bed as my baby had an accident overnight. They said they would let housekeeping know. Around 2pm I called again because no one cleaned our room and they said the same thing. At 6 pm, my husband walked to front desk to ask again, and this time they came right out. 6pm seems way too late to me. We couldn't use that bed all day.

Family_with_children

10/10

Exceptional

22 Jun 2026

Stephanie

Beautiful property. Clean room. Right up the street from restaurants and shops

Partner

10/10

Exceptional

21 Jun 2026

Jose

This place was awesome and I would definitely stay again. The staff was friendly and the property was clean and close to all the excitement.

Family_with_children

4/10

Poor

21 Jun 2026

Jennifer

Check in was not great, no convenient parking, they gave us the wrong room and it took too long to get the right room. Wouldn’t recommend staying here. Front desk staff was rude and lazy.

Family

10/10

Exceptional

21 Jun 2026

Marisol

Enjoyed our stay with my family.

Family_with_children

10/10

Exceptional

20 Jun 2026

Thomas

The room was great and was more like a resort than just a motel. Staff was very friendly and helpful. The breakfast was ok, but the cleanliness of the breakfast bar area, the plates, silverware needed attention. Parking was plentiful and easily accessible.

Partner

10/10

Exceptional

20 Jun 2026

Miguel

Our favorite hotel in the area.

Partner

10/10

Exceptional

20 Jun 2026

william duane

Breakfast was great. Parking is ok but you have to pay for it.

Partner

4/10

Poor

20 Jun 2026

Topacio

Unfortunately, our experience at this hotel was disappointing due to multiple issues with room assignments and overall organization.

When we arrived after 4:00 PM, we were informed that our room was not ready. The staff offered us a different room and covered our parking, which we appreciated. We settled in, unpacked, and went out to dinner. However, when we returned, we were told that the room we had been given was assigned in error and was actually reserved for another guest.

They did give us an option to move or stay, which was particularly inconvenient as we were traveling with toddlers. The hotel stated they would upgrade us to a deluxe room, but the new room was noticeably smaller than the original room we had been given. While the hotel did provide a dinner voucher as compensation, the dining experience was uncomfortable as there seemed to be an expectation that we provide a generous tip because the hotel had covered the meal.

I appreciate that the staff attempted to make things right, but having two separate room-related mistakes during one stay created unnecessary stress and inconvenience. Moving rooms after already settling in is challenging under any circumstances, but especially when traveling with young children. Unfortunately, based on this experience, I do not think I would choose to stay here again.

Family_with_children

10/10

Exceptional

16 Jun 2026

Betty

We really love staying here when were in San diego. It's close walking distance to all the restaurants I love.

Partner

6/10

Pleasant

16 Jun 2026

Linda

The layout of this property, (5/4 buildings housing the hotel rooms) was very confusing. It took us awhile after wandering around to find our room in the 4th building and not many staff around to ask. They did give us a map of the layout, but after traveling all day, having it after dark and us tired it was exasperating to say the least.

Family

8/10

Excellent

16 Jun 2026

krystal l

You have to pay $30 a day for parking, After, which I paid and then there was absolutely no parking spots available in the parking garage anyways so I ended up parking on the street.
The sink was having fluid backed up in it and leaking all over the floor, I tried calling the front desk to let them know, but the phone was broken. I was already on my way to check out any house so I let them know. Both about the parking and the sink. The lady at the front desk just said OK thanks have a good day. No apologies. No let me comp your stay.! no nothing just have a good day

Family_with_children

10/10

Exceptional

16 Jun 2026

Michael Scott

Staff was super helpful, room was clean and relaxing and breakfast was best I have been offered in a hotel.

Business

2/10

Poor

14 Jun 2026

Sandra

Very disappointing. Had to call 3 times for extra towels and toilet paper. Paid $30 a day for parking and wasn't able to park in parking structure due to lack of parking but was still charged. Had to call a third party vendor who handles the parking issues so hotel was unable to reverse charges. Not impressed.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

guadalupe

Michell at check-in was very friendly and kind was a joy checking in with her

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Joann

The linen was stained. Bathroom for did not work properly. A chair and the soft bed had a distinct odor. The chair was stained as well. While checking in the front deck person. Stop checking me in to help someone else that was there after me. I thought well thats rude. There were no instructions on how to check out. Not posted in room or even told when checking in.

Family_with_children

8/10

Excellent

12 Jun 2026

Daniel

Room was clean and the bed was comfortable. Shower was showing signs of lots of wear and the toilet wobbled. Last year we stayed and the parking was included now it’s $30 a night . Breakfast was great!

Partner

8/10

Excellent

12 Jun 2026

Rhina

It’s a step up from the Confort Inn but the property is so big or directions are not well explained so it’s hard to find your room. I asked the staff and even they had a hard time explaining where the room was and sent me to the wrong floor. I also got a room that had some damage near the lock that made me uneasy at night. But overall, it was quiet and good value for a work stay when you spend most of the time outside.

Self

8/10

Excellent

12 Jun 2026

Alexis

Parking was okay I paid $30 a night and couldn’t find any parking in the lot near my room I ended parking on the street I wish I was told it’s easier to find parking on a free street

Family

10/10

Exceptional

10 Jun 2026

Rebecca

Excellent stay! Beautiful grounds and friendly staff.

Family

6/10

Pleasant

10 Jun 2026

Kathryn

It was a cool property, but the rooms were really dated and my kids thought everything was dirty.

Family_with_children

6/10

Pleasant

09 Jun 2026

Brooke

I really like the property location. Nice heated pool and hot tub area. Rooms were just kind of old and dingy feeling.

Partner

10/10

Exceptional

09 Jun 2026

Jose

Great location!

10/10

Exceptional

08 Jun 2026

Angelita

The Parking was perfect the Staff was very help everything was very clean BUT THE ELEVATORS was OUT OF SERVICE my husband is Handicapped was very difficult for him to climb the Stairs and walk to our Riom room we made it work with lots of Diffenitly

Family

10/10

Exceptional

08 Jun 2026

Luis

Everything was great!!!

Family

8/10

Excellent

08 Jun 2026

Jo Anne

Outstanding staff! Some issues with hot water and elevators but staff was on top of it in getting them resolved. Grounds were very clean and maintained well. Pool / hot tub were clean and inviting. Views were awesome. The Tequila Factory breakfast buffet as well as their other food items were delicious with generous servings. The location was ideal for walking to many other restaurants, shopping and historical sites. Absolutely will stay again.

Family

6/10

Pleasant

08 Jun 2026

Warren

The hotel was fine. Friendly staff and centrally located in Old Town. My only gripe is about the dated rooms and the parking fees, $30 per night for guests!

Family_with_children

4/10

Poor

08 Jun 2026

Alexus

The hotel is in a great location, lots of restaurants and shopping in the area. Very friendly and helpful staff. However, the cleanliness of the hotel is very poor. There were stains on the sheets in one of our rooms, filthy carpets in the rooms, dirty silverware, dishes and cups at the buffet. House keeping never came around to fix our room (even when we asked them to) or replace our towels with clean ones.

Friends

10/10

Exceptional

07 Jun 2026

Hope

Clean room, Beautiful view

Partner

10/10

Exceptional

06 Jun 2026

Steven

Clean room, great views, good spots to chill out outside. Lots of stairs though so not ideal for less able bodied guests.

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Jason

It was a cute room, but just old furniture and the pillows were very uncomfortable as they were flat. It was dirty a bit. It was just an experience that I will not come back for.

Family_with_children

10/10

Exceptional

04 Jun 2026

Michael

Great having the airport shuttle! Good location.

Partner

6/10

Pleasant

03 Jun 2026

Bill

Hotel was okay. Rooms could use a makeover. Staff was excellent

Self

10/10

Exceptional

03 Jun 2026

larry

Staff was great

Partner

10/10

Exceptional

03 Jun 2026

Lisa

Very kind and helpful staff

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Sherry

We Love Old Town it is close to a lot of restaurants shopping and we love walking the park

Partner

6/10

Pleasant

01 Jun 2026

Richard

It's extremely large property which was nice. We asked for my sister-in-law to be in the same building as us and she was on the entire other side of the property. They confirmed with me that they would accommodate it and then when she checked in she was somewhere else. Extremely frustrating when we were sharing a car.

Friends_and_family Family

6/10

Pleasant

31 May 2026

tyiesha

Although the hotel was nice, I think the hotel should be transparent about charging for parking. The hotel charges $30 per night for parking. However, there is free public parking connected to the hotel.

Also on the last night of our stay, we had neighbors that were very loud, they were sitting outside playing loud music, talking loud, practically having a party. I enjoy a good time like the next person, but this went on until about 2 a.m. The guests were so drunk that they even tried to enter our room at about 1 a.m. They began banging on the door until I finally had to yell out and let them know they were at the wrong room. I called the front desk multiple times and was told security would be coming out, they never did.

Partner

10/10

Exceptional

31 May 2026

Evangelina

It was a pleasant stay. Disappointed with new parking process.

Partner

10/10

Exceptional

31 May 2026

David

Great place to stay! Exceeded expectations! This is a large property! Has a resort feel to it. Not a little hotel….

Friends_and_family Family

6/10

Pleasant

31 May 2026

Richard

Hotel was adequate, parking is an issue.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Arlene

Parking at hotel is NOT free so be ready to pay about $30+ for parking just to park at the hotel for the night. This was not mentioned when we booked with Expedia. The map they provide of the hotel is really confusing. The room was clean though and the free breakfast provided was good.

Partner

10/10

Exceptional

30 May 2026

Janice

Loved the specialty coffee machine

Self

8/10

Excellent

28 May 2026

Gracie

Enjoyed the ambience of this hotel. Please maintain that.

Partner

10/10

Exceptional

28 May 2026

Mark

Great place

Self

4/10

Poor

27 May 2026

Sandra

We could not turn our shower on and the cord on our phone was broken so it did not work. We had to call maintenance & they came and fixed both problems right away. Our wooden blinds in our room were dusty. The mattress on both queen beds were lumpy and old.

Partner

10/10

Exceptional

27 May 2026

Sarah

I loved this location, everyone was friendly and helpful!

Family

10/10

Exceptional

27 May 2026

samantha

The bed was very comfortable. Likes the layout . The weather wasn't too warm or we might of enjoyed the pool jacuzzi more but wish there was a second pool maybe somewhere also. The breakfast was decent except the eggs were not good maybe powdered and tasted groas. The location of the hotel was very good and cute little village nearby . Would come back again .

Family_with_children

2/10

Poor

26 May 2026

Robbin

Toilet had issues, the room was nice and clean, but the walls were thin and other guest blared their tv, at 2am I called tv desk on my phone as the in room phone didn’t work they said they’d send security up. 4am tv still blaring I called back down and apparent he didn’t see anything but would go again I waited for him, he never came. I told the receptionist when checking out about my experience she asked if I had called down I told her everything she just said, “Oh sorry, have a nice day,” and started talking to her coworker. I wasn’t angry with her (not her fault) but to be so dismissive just unprofessional. I will not stay here again

Family_with_children