Best Western Plus Hacienda Hotel Old Town

United States , San Diego - CA
SAN DIEGO, 4041 Harney Street
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100 reviews shown

2/10

Poor

16 May 2026

Cara

Our room was disgusting, lots of carpet stains and stains on chairs . It seemed like they tried to clean the room before we go there and it had a terrible cleaner smell that gave us a headache all night. The bed was also awful it sunk down so far when sitting on it. The bedding also was wet.

8/10

Excellent

13 May 2026

Sairyn

Breakfast buffet was great

Family_with_children

8/10

Excellent

11 May 2026

CarlaLynn

We had a wonderful stay! Wish we would have booked one more day. The only thing was the parking situation. They have their own parking structures but you have to pay for parking..i almost paid for ours but waited to see the parking spot first. Good thing i didnt! The other cars were over the line in what would have been our spot. Good thing we found one on the street!

Partner

6/10

Pleasant

11 May 2026

Courtney

Maintenance staff was rude. AC didn’t work. Breakfast was terrible and staff was rude there too

Family_with_children

10/10

Exceptional

10 May 2026

Nicole

Best breakfast ever!

Friends

10/10

Exceptional

10 May 2026

Nina

Helpful and personable staff

Family_with_children

10/10

Exceptional

10 May 2026

Juanita

I highly recommend this hotel it is beautiful and the staff is great

Family

10/10

Exceptional

09 May 2026

Susan

This hotel is amazing. The rooms are spacious and very comfortable. The restaurant is terrific including the breakfast. The staff is super friendly and helpful. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Mary

The facility was lovely. It was old but very clean and the grounds were superlative! The staff was outstanding and the shuttle service drivers were so patient and helpful!! We so enjoyed our stay, and I would recommend this facility to anyone looking to enjoy the zoo or Old Town. So glad we found this beautiful place to stay!!

Family

6/10

Pleasant

08 May 2026

Florent

A lot of noise at night - people were partying and very loud at night.

Self

8/10

Excellent

07 May 2026

Georgean

I was very happy with my room. Only negative was that the property layout can be confusing. The closeness to Old Town was wonderful.

Family

8/10

Excellent

07 May 2026

Michele

Nice big room. Friendly staff. We were even given complimentary drink tickets for their bar! But the bar closed much earlier than was stated on the website & bar door. This was a Friday night.

Partner

10/10

Exceptional

06 May 2026

LEANNE

Stayed 2 nights and everything was wonderful. Shuttle pick up at the airport was quick, check in was efficient and staff were extremely friendly.
Large hotel with multiple buildings with a lovely view. Pool and hot tub were clean and nice. Hot coffee/cappuccino/hot chocolate etc available 24 hrs. Breakfast was in adjoining restaurant and was plentiful with lots of selections. Cruise pier shuttle also available. Great stay overall

10/10

Exceptional

05 May 2026

Mario I

Very friendly staff and very clean room. Recommended!

Partner

4/10

Poor

04 May 2026

Patricia

parking was terrible and dirty, expensive $30

Partner

10/10

Exceptional

02 May 2026

john

Always love staying here. Been coming for 30+ years.

Family

6/10

Pleasant

01 May 2026

Jeffrey

The place was a maze to find our room. Lots of walking. This place has a lot of age on it. Elevators are hard to understand. The front desk is little help. We had a pleasant, if not too spectacular, stay. The beds were too soft, in our opinions. The place is in a good location.

Partner

10/10

Exceptional

01 May 2026

Teresa

In the heart of Oldtown. Staff was wonderful and courteous. Everything was clean. Even though it’s an older hotel, everything was kept up nicely. Would definitely go again.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

David

Great location in the center of Old Town! A/C in the room had a hard time pulling out the humidity. Parking is not included and you will be charged $30 per day to use the limited garage parking. Stalls are super narrow so don’t drive anything larger than a small SUV. Breakfast was way better than expected however other guest would make huge to-go plates which the staff had a hard time keeping full. Plan to walk stairs. If you require assistance walking this is not the hotel for you. They do have elevators but you will still be required to walk the stairs.

Partner

8/10

Excellent

30 Apr 2026

Rema

It's very lovely place however, it is very spread out so not easy to get where you want to go and directions not clear. Also not great if have trouble walking and took 3 elevators in different places just to get to restaurant which would be nice if near lobby and there is no room service or food delivery so unless you want uber eats which you still need to go to lobby for you've got a ways to go...that said the food was excellent and breakfast very good with a lot of different things to choose from so kudos for that! Hotel staff very friendly and Joe the shuttle driver was wonderful, restaurant staff okay not as friendly, but that's fine... just know you're going to hike for food unless you're in a room across from restaurant

Self

10/10

Exceptional

30 Apr 2026

Rita

Breakfast isn't that great, hotel needs upgrades

Partner

10/10

Exceptional

29 Apr 2026

Wendy

Parking was easy. We arrived early before check on. They were able to accommodate us with a room. Only stayed 1 night, wished I booked this hotel for whole trip. Room was spacious,

Family

2/10

Poor

29 Apr 2026

Vanessa

Had roaches in my hotel room, no management on duty to address my concern. Was supposed to get a call about the issue and never heard back from anyone.

4/10

Poor

28 Apr 2026

melissa

Parking is $30 per day and front counter staff was very rude and took forever to check us in originally had told us they would call us to check in by 3 and we got there and it was pst 4:20 and after I had to hunt down my own room and cleaning lady to ask when was my room going to be ready. She gave me an attitude and said we need to wait for a supervisor to do a walk thru first and that can possibly be another 45 mins. The hotel in its self it’s nice but it’s very outdated and can use some. Renovation specially on the restroom our shower head was leaking to the side and when we would shower all floor keep getting wet when we seen that we were frustrated and didn’t even wanna deal with the from customer service staff they als said they would put us in a better view room and we didn’t have any view at all but we were so tired that didn’t wanna deal with more waiting at that point. Over all good place but needs better management and staff training all the way around from check in staff to cleaning ladies.

Partner

10/10

Exceptional

28 Apr 2026

Lauri

Good location for local interests. Great van transportation provided to airport and it's also within walking distance to transportation center to catch trains and trollies. Rooms need a refurbishment, but overall clean and very comfy beds, nice and quiet and got a good nights sleep before heading off to airport.

Self

10/10

Exceptional

28 Apr 2026

Robert

All was well, for us it was the best deal for location.

Family

6/10

Pleasant

27 Apr 2026

John

Location is ideal. Staff excellent. Noise level was the biggest detractor in two ways; maids pushed cleaning carts across exterior patio that rattled and rumbled on concrete outside of our door, making it difficult to hear the tv or rest. This went on thorugout the day. Also, the Disney cruise was docked in the port, and this hotel appeared to be the hotel that accommodated guests before and after the cruise. We like kids, but for two concecutive days, we had some screamers on either side of us that became annoying (often in the evenings and early mornings).

Partner

6/10

Pleasant

26 Apr 2026

Sade

If you are out of shape this place is a major workout. I just had a baby so I loved it . Steps galore! The area was perfect to explore Oldtown. The breakfast was really good.the only down part was our bathroom light was glitching out at 2am. And shadows moving around the room. Could have been people from outside causing it but idk why anyone will

8/10

Excellent

26 Apr 2026

Charmaine

Airport shuttle easy to find. Everyone was helpful except for the receptionist who answered the phone when we tried to request for the shuttle

Family

6/10

Pleasant

26 Apr 2026

Sally

Breakfast was good room was nice except the room had smelled

Partner

8/10

Excellent

23 Apr 2026

Gladwyn

The room was very noisy because of the airport.

Partner

10/10

Exceptional

23 Apr 2026

Denise

This hotel is right in the heart of Old Town in San Diego. Everything was within walking distance. It was a wonderful, wonderful experience.

Friends

4/10

Poor

21 Apr 2026

Jamie

Let me start off by saying, the staff and cleaning services amazing. The day I arrived April 18th Saturday 10am hot water heater broke down and I was in building 600 Rm 639. I had no hot water so disappointed, I feel that I should have received a discount or free stay for the next time I visit, But no. Also my coffee and the room phone was broke too.

Self

10/10

Exceptional

20 Apr 2026

Paola

Not like other hotels, very unique environment in the best way possible! Enjoyed the stay, the staff were kind and the food for the breakfast buffet was delicious! I would recommend to anyone visiting San Diego! Within Old Town so we were able to walk around and visit all the shops in the area and have some delicious food at a local restaurant! Great time, I am looking forward to visiting again!

Partner

10/10

Exceptional

20 Apr 2026

marquessa

The room was very clean ; bathroom door is more of a slider - and did not work great, but the buildings are older so that wasn't a big deal - just had to maneuver it to open and close a bit.
The A/C was fantastic! The bed and pillows were very comfortable.
The property itself is beautiful, but it can be tricky finding your way around.
Walking distance to all the best spots in Old Town is a bonus!

Partner

2/10

Poor

20 Apr 2026

Ian

Central to Old Town and pretty much the only reason to stay here. Their self parking garage is now a high priced lot charging as much as $30 a day, and they lie to more frequent guests and claim the recent change has always been this way (it has not). Most recent stay - phone in room does not work, no soap in bathroom, no waste basket in bathroom, complimentary dispensers in shower were empty and had not been refilled. There is always something broken or missing in every room I've ever stayed in (I've stayed here many times). Vending machines are routinely empty or not working and won't accept payment. Basically, this place is extremely poorly run and pretty run down, they're surviving on location alone. I've had enough and won't be back.

2/10

Poor

19 Apr 2026

Michael

There was no hot water for the whole hotel. You could not take a shower. The front desk said they would get someone in the morning. For a large hotel you would think they would get somebody right away. The hotel is rustic. The bathrooms are old and the vent fan was loud. Our room was one of six buildings requiring us to walk to the last building. We had to go up three small elevators and our room was the last one on the floor. The room was quiet however. If you like old rustic hotels it might be nice. It does fit in with Old Town

Partner

10/10

Exceptional

19 Apr 2026

PAUL

Best hotel in San Diego! The free breakfast buffet was amazing!

Partner

8/10

Excellent

17 Apr 2026

Heather

After a flight delay, I didn’t arrive at the hotel until after 2am. Check in was smooth and easy, though, and someone was available to help me to my room. The property is huge and labyrinth-like, so the escort was very much appreciated. Overall the room was comfortable but a couple of things didn’t work properly: the phone didn’t work at all, the sink and toilet were both very slow to drain, and the shower pressure was very low. The staff was incredibly friendly and the restaurant was not bad. The airport shuttle driver was very helpful as well. The location is great! Right in Old Town and very walkable. I would stay again.

Self

2/10

Poor

17 Apr 2026

Jennie

I have stayed at this hotel many times and I was thoroughly disappointed. The hotel is rundown and poorly maintained. My room was filthy. I found a big bug in my bed. Then I discovered food crumbs along the wall next to bed. The sink was clogged the entire time. The only good thing about this place was the tortilla factory where I got a free breakfast which was mediocre. I complained at the front desk and all they did was say sorry about that. No offer for a voucher or refund or even a discount. I will never stay there again. I even complained to Expedia after I didn’t get any help from the hotel staff, which were actually very rude and they tried to call the hotel to try to straighten things out and they hung up on them, very unprofessional.

Self

6/10

Pleasant

17 Apr 2026

Pamela S

The property is beautiful on the outside and well maintained. The rooms were kinda of grubby. The chairs and carpet in the room were stained and dirty. No way would I have used the chairs! The bed and sheets were clean though. Plus the furniture was scratched and felt unclean.

Self

2/10

Poor

17 Apr 2026

Carlos

We had a very disappointing and concerning experience at this hotel.

After staying overnight, we discovered visible mold growing along the baseboards and wall near the air conditioning unit. This was not a minor issue—it appeared to be long-standing and clearly had not been properly addressed. The condition of the room was unacceptable and raised serious health concerns.

What made this even more troubling is that we were traveling with our 3-year-old and 5-month-old baby, which made the situation especially unsafe. Had we known about this beforehand, we would not have stayed in the room.

We brought this to the hotel’s attention and, while they acknowledged the concern, they did not provide a meaningful resolution.

I would strongly recommend that future guests carefully inspect their rooms, particularly around moisture-prone areas like AC units and baseboards.

This experience fell well below expectations, especially when it comes to basic cleanliness and safety.

10/10

Exceptional

16 Apr 2026

Sara

🙏

10/10

Exceptional

16 Apr 2026

Richard

The shuttle was easy to access. The staff was friendly.

6/10

Pleasant

15 Apr 2026

zeny

Didn’t utilize the shuttle. Someone picked me up .
For the return flight …I wish you change the drop off time . Our flight was at 6: am and shuttle service don’t start the same time ..

For the cleanliness, I wasn’t happy especially the afternoon I checked in . The staff assigned meamd my husband in the room that’s way out to the bldg 600
(604) . I told her I have problems with my hips and my knee and that I cannot walk that far and yet she put us all the way almost to the end of the building.. my husband is walking with a cane .
when I got into the room, what we had was just two towels , ONE wash cloth, the towel for the bath mat is very very flimsy.
Also, there was no lotion and no bar of soap in the lavatory. I don’t think that room was even ready. Also on the bathtub, the faucet was leaking so the water doesn’t go up all the way to the shower. The faucet in the bathtub is nonstop, dripping and dripping night long. I was very disappointed.
I complained about it, but I was so tired to be walking again going down. I was told that they’re gonna try to move me the next day..
it was an awful terrible night. I had very bad cramps from walking that far plus with the stairs are too high.
The elevator going to the dining area wasn’t working.
The parking was not that bad though .

Partner

8/10

Excellent

14 Apr 2026

Sharon

Parking is very tricky. The garage is tight and some vehicles use two spots because they can’t fit. So every time we leave, we don’t know if we will get a spot when we go back. We paid extra for parking so we expect to park there but we ended up parking on the street. We also tried calling housekeeping to ask for a towel, but nobody answered after 6pm. We were on hold with housekeeping and front desk for at least 10 minutes and decided to just call the next day. The breakfast was okay.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Marie

The parking is in a garage and the property has many different floors and they put you as close to your room as possible. The grounds are beautiful and it’s perfectly situated to walk around Old Town. The bathroom is showing its age but it’s a comfortable room. The staff is very nice.

Family_with_children

10/10

Exceptional

14 Apr 2026

Bruce

Hotel was very clean and room was great. Very comfortable bed. Front desk staff were very friendly and helpful. Location was great for exploring Old Town San Diego. We were able to walk to many great restaurants and explore the historic area. The onsite restaurant was very good, with great choices available. We were very happy with our stay and would stay here again when visiting San Diego.

Partner

4/10

Poor

13 Apr 2026

Claudia

Hotel needs updating. Sad dingy rooms. Staff very kind.

10/10

Exceptional

13 Apr 2026

Rue

The parking is a third party, however there is street parking available. The breakfast was above average and the pool was heated.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Leticia

I forgot how difficult it was for me to climb stairs. If you are in a wheelchair or have any type of physical disability, you will need to get a room on the 1st floor. There is an elevator, but it will only take you to the 2nd floor and a room there would be perfect as well. The outside of the hotel is beautiful. Plenty of areas to sit and and just enjoy.

Self

6/10

Pleasant

13 Apr 2026

Rosie

yes parking was good

10/10

Exceptional

12 Apr 2026

LILIANA

The rooms are a good size! Parking you have to pay $30 overnight and it is close and safe. The location is actually perfect, walkable to all the good stuff in old town. The pool is warm. The price is worth it, the breakfast that is included is much better than other hotel breakfast. Will come back.

4/10

Poor

12 Apr 2026

Julio

Update towels, bed sheets, mattress,
Room was dirty and bed sheets

Family_with_children

10/10

Exceptional

11 Apr 2026

Alberto

Clean and great atmosphere

4/10

Poor

10 Apr 2026

Cynthia

Not enough towels in the room or at the pool area; pool was murky (could not see the bottom - I have pictures) and pool filter was brown; construction trash was stacked at the end of the hall; brown gunk on top of bathroom mirror frame hasn't been cleaned in months (I have a video); laundry room was messy. I didn't feel the room was worth the price. The best thing was the breakfast! I WOULD NOT RECOMMEND THIS HOTEL TO MY FRIENDS.

10/10

Exceptional

09 Apr 2026

Bruce

Great location for old town.

Partner

10/10

Exceptional

09 Apr 2026

Bruce

The shuttle pick up at both the cruise terminal and airport are a huge plus and Joe the Driver is like our best friend.

Partner

10/10

Exceptional

08 Apr 2026

Amber

Great spot

8/10

Excellent

08 Apr 2026

Robert

It's just an old property that needs remodeling. The staff is great, the breakfast buffet is above average and it's a great location in Old Town. Downside is the old rooms and lots of stairs if you're in the upper buildings.

Family_with_children

6/10

Pleasant

08 Apr 2026

Susan

Pool to far away. Tequila Factor elevator out, no celling fan, bathroom fan sounded like a jack hammer and you had to have in on for the bathroom light work

Partner

6/10

Pleasant

08 Apr 2026

justin

Broken elevators, body soap dispenser not refilled, trash all over the property, TV sound was super low even at full volume, refrigerator kept nothing cold, bathroom floor sticky as soon as we got into the room.

Partner

10/10

Exceptional

07 Apr 2026

Javier

Good location and staff was great

Partner

8/10

Excellent

05 Apr 2026

Diana

Beautiful grounds and great location. Property is huge and be confusing. Rooms are generous in size. Breakfast included was ok.

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Carolina

Positive points:
-Room (bed sheets, bathroom) looked super clean.
-Breakfast included was very decent comparing to other hotels
-The area is great, a lot to see and do within a short walk
Negative points:
-They charged us $45 for parking and it was full, we ended parking at the next block parking (also property of the hotel) far away from our room and had to walk up so much stairs back and fort every time
-Room smelled terrible like old house
-Beds were super unconfortable and noisy every time you move, wasn't able to rest at all
-3rd day there was a water outage and when we called the front desk to report it the lady taking the call sounded really annoyed like she was the one not able to take a shower

I would not recoomend to stay here if you have another choice with sane budget

Family_with_children

4/10

Poor

05 Apr 2026

rosa

The room where ready, they said they will called me then I when again after 4 the room still not ready they finally got me another then when we want to take a shower the water didn’t come out we’re trying to call the phone didn’t work. We have to go and they gave us another room.

Partner

10/10

Exceptional

05 Apr 2026

VICTORIA

Clean and staff was amazing

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Wendy

I cannot complain!!! Location, service and the price for what it includes surpassed my expectations!!!

Family_with_children

8/10

Excellent

05 Apr 2026

Leanna

Everything was so nice, the staff, the grounds and the rooms. Only problem was the parking, the property it’s so big and spread out that parking is a bit hard and some of the elevators were not working and there are a lot of stairs…a lot. But we got our steps in so if you don’t mind that, it’s perfect for a little getaway in old town.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Cristina

The shower only had hot water and the heater had a really bad burning smell because it was really dusty.

8/10

Excellent

03 Apr 2026

todd

The hotel is located is a great location, you can walk to Old town. All the staff was courteous and helpful. The bed was comortable, and my room was excellant. The only 2 negatives were that all the ice machines were broken, and the elevators were not always working. Both are things that really need to be addressed, as the hotel is on multi levels. But all in all i enjoyed my stay, and I would stay here again.

Business

8/10

Excellent

02 Apr 2026

Joseph

Rooms could use remodeling, but the location is perfect.

6/10

Pleasant

31 Mar 2026

Stephen

King bed was clean an in good shape. The property was likely a high-end one, but now everything seems one use from failure. The elevator that connects all levels was broken. I was assigned to a room with someone in it and my coworkers room wasnt ready for 3 hrs after checkin. The restaurant ignored me for a half hr before getting to me. I will not return.

Business

10/10

Exceptional

28 Mar 2026

Eric

Yes

Self

10/10

Exceptional

27 Mar 2026

Winnie K.F.

Air conditioning was at good condition

Friends_and_family Friends

8/10

Excellent

25 Mar 2026

ERIC

Check in was quick and easy. Parking was no parking. The room was very clean. The bed was comfortable. Nice TV. Plenty of Hot water. The shampoo and soap were great. The breakfast was outstanding. The restaurant was Outstanding with great views. The hostess Maria in the restaurant in the Evening should be commended, along with Maria Paz assisting in the morning buffet. I would have like to have seen Security Camera's in the parking garage (which is $25 day), and Camera's in the halls catching any thieves who even think about entering the rooms. Excellent location. UBER and UBER Eats have no problem finding the location. The rooms are a bit "dated" and the walls and ceiling are a bit thin...although not a big problem.

Partner

2/10

Poor

24 Mar 2026

Briana

It was but it’s very old and outdated I feel that details like what it’s close by, haunted houses ect should be highlighted for people like myself who aren’t interested in that.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Leigh-Ann

I traveled with a friend. I made our reservation about 2 months ago. We were provided with a room that required a shuttle bus. We were told that the hotel was full. We were using Uber/Lyft for transportation, thus we did not have access to a car. It was quite difficult to walk to our room and then to the lobby X 2 days. Both of us needed the shuttle to travel to the airport. My friend could not use shuttle service to the airport at 10:00 (check out time for the hotel is 11:00), because she was told the driver would be “on break.” She also could not navigate her suitcase without a shuttle bus, because of our distance to the lobby. The hotel is quite attractive, but it is very challenging to access. The front desk receptionists pull out a map at check-in to try to find explain how to “travel” to get to rooms.

Friends_and_family Friends

6/10

Pleasant

23 Mar 2026

Richard

It's a very old hotel. Entrance to room from the outside. We had "Bold Jumper" spider greeting us when we leave and enter. The hotel needs updating

4/10

Poor

23 Mar 2026

Daniel

Unless you ask or complain the room doesn’t get cleaned

6/10

Pleasant

23 Mar 2026

Thomas

Airport shuttle wasn’t available when we got off plane which was very annoying since I chose a hotel that provide that for me, the property is in a great location, wonderful buffet that they offer in the mornings, but the room was on a very low scale of maybe a 3 out of a 10

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Kari

We were only there to sleep ahead of our trip to Nashville.

10/10

Exceptional

22 Mar 2026

Jose R Espinoza

Always a nice stay....staff is really friendly...

6/10

Pleasant

21 Mar 2026

Angie

Great location. Older hiotel but fits the vibe of old town.

10/10

Exceptional

21 Mar 2026

Very good location. Unique decors. Shuttle running to airport and cruise terminal is convenient.

10/10

Exceptional

20 Mar 2026

Carlos

Microwave and refrigerator worked perfectly. Great location Highly Recommended.

Partner

10/10

Exceptional

20 Mar 2026

Cindy

The comp breakfast is to die for- shuttle doesn’t run for very early or late flights.
Very interesting layout- but staff super helpful

10/10

Exceptional

18 Mar 2026

Shawn

We had limited contact with any staff, but they were pleasant and helpful.

Friends

10/10

Exceptional

17 Mar 2026

Scott

The Property is all old school. Brown rugs, varnish doors, frames and furniture. The room was very spacious with plenty of wiggle room to move around. Old school bathtub, sinks, and lighting. The room was very clean with a medium sized refrigerator and microwave. This property is 5.5 acres with many different buildings. The pool and laundry were a bit of a walk to get to. I had trouble making the laundry app work to operate the machines but eventually it worked out. This was a safe comfortable place to stay with plenty of eating establishments just a short walk away.

Self

8/10

Excellent

17 Mar 2026

Yandong

Overall, the property is okay. The staff is friendly, willing to help. The room looks clean. However, it is hoped that the breakfast could have a bit more of varieties of food. Overall, satified.

Self

8/10

Excellent

14 Mar 2026

Lynette

Shout out to Vivian Chavez who helped us print out visa forms; she’s a gem. The entire staff was very friendly, helpful.

10/10

Exceptional

14 Mar 2026

Melissa

An overnight stay was wonderful. Had everything I needed. Great restaurants near. Old Town San Diego was beautiful. The hotel had a great view.

Self

8/10

Excellent

14 Mar 2026

Dessiree

The room is as very hard to find, the elevators were not working in our section so had to walk up to many flight of stairs just for our room with all our luggage! Parking is HORRIBLE you have to pay for it and there’s not enough, you have to fight for parking so make sure you have what you want and need and never move your car! You will be ticketed if you park along the street FYI! It is steps to old town LITERALLY just walk down a lot of steps lol rooms are big and our view was super nice of the town and got to see the seaworld fireworks a plus! Liked the cute little patio furniture to chill outside are room, and the big open windows loved it. The tub had a leak and the fridge did not get cold, I can tell a lot of construction was being done so hopefully some renovation is taking place. Please fix the elevators and find a way to better manage parking especially if we are required to pay for it as we stay there! I feel a lot of parking traffic is coming from non residents of the hotel.

Partner

8/10

Excellent

14 Mar 2026

Aaron Leon

Aiight

Self

8/10

Excellent

13 Mar 2026

Chester

It was fine.