Name: Sheraton San Diego Resort
Address: 1380 Harbor Island Drive, San Diego, 92101, US

Sheraton San Diego Resort

San Diego - CA · United States

1380 Harbor Island DriveView location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Judith

El personal muy amable!! todo muy limpio y sin ruido..pude descansar mi mente en la estancia

10/10

Exceptional

04 Aug 2026

Edwin

Very clean, nice place with everything you need

10/10

Exceptional

04 Aug 2026

Kenneth

Beautiful resort with clean, spacious rooms. The San Diego Bay view is absolutely stunning and made our stay even more enjoyable. The staff was friendly, and everything was well maintained. We would definitely stay here again!

6/10

Pleasant

03 Aug 2026

Jesus

The property was not worth the amount that we were charged based on how clean and undated other properties. I will not be starting there again

8/10

Excellent

03 Aug 2026

Carl

Unfortunately our room wasn’t ready at 4:00PM
We were given a $90 food and drink voucher for the inconvenience after requesting it.
The breakfast was really good and the food service was excellent.
The hotel Is really close to the airport you can hear the aircraft’s taking off.

2/10

Poor

02 Aug 2026

Thea

After paying for parking at the property, the cost for one night in this hotel was $460, so I had high expectations.

The hotel mixed up which tower we were in, so we had to walk seven minutes to the other tower with all of our luggage for check-in - not the end of the world. It’s a beautiful walk on the harbor.

When we arrived at our room we were on floor one, which is below the lobby, essentially the basement. It smelled musty. The carpets and curtains seemed really old. My reservation was for a balcony room, but on this level you can’t even open a window. Also, people walk on the sidewalk and look directly into your room. I called the front desk to change rooms, but they said it would take up to an hour to prepare another room. We had dinner reservations so decided to just keep the room and head to dinner.

Arriving back to our room later that evening, in the far corner of the room we noticed a used dental floss pick and wad of hair, string, fuzz??? Im not sure what is was, but it was gross. My husband put it in the trash.

Onsite parking was $55 for one night. I have parked here overnight previously but booked parking online. It was never more than $30. After parking in the far gravel parking lot and walking to the other tower, I felt ripped off.

I am so bummed. The property location is amazing. I have been here previously for events and loved the experience, but this was my first and probably last time as an overnight guest.

8/10

Excellent

02 Aug 2026

Mark

Fun place would stay here again

10/10

Exceptional

02 Aug 2026

Krishna

Very close to the airport, so it is helpful if you need that. On the coast and a short walk / Uber drive to some of the attractions. Nice room. I couldn't really see anything from my room - too low.

10/10

Exceptional

02 Aug 2026

Christopher

Always a great experience when staying at the Sheraton Resort! Staff is friendly, rooms are always maintained and well kept. Look forward to booking again very soon!

10/10

Exceptional

01 Aug 2026

Lyndsay

Great location and facilities!

10/10

Exceptional

01 Aug 2026

Nhan

Good services !

2/10

Poor

01 Aug 2026

CHARLES

I travel 7 months a year … and stay @ Marriott hotels and have never experienced this before. I am a rewards member and feel disappointed and very disrespected .

8/10

Excellent

31 Jul 2026

Karen

All was just fine. Hotel is a bit old but has been updated. All very clean and nice staff. Restaurant doesn’t really open until 5:30 ( bartender starts at 5) so I was a bit disappointed in that. But server was very nice

10/10

Exceptional

30 Jul 2026

Sara

This is a fabulous property that you can tell is well managed. Spotless, friendly employees, well maintained and very comfortable rooms
Highly recommend

8/10

Excellent

29 Jul 2026

Kendra

The renovations in the Marina tower are beautiful but the automatic lights in the bathroom are horrific if you have light sensitivities. It turns on every light including around the mirror and overhead. Hitting the button to turn off the light only keeps it off for a couple minutes if there is movement.
If you are sensitive to light, I would highly recommend finding a way to block the sensor.

2/10

Poor

28 Jul 2026

Chao

The bathroom was very dirty, my 12 years old daughter didn’t even wanna have a shower in the bathroom. The basement/first floor rooms in Bay. Tower are terrible very old furnishing and the room smells terrible. The room advertising shows there should be a pull-up so far bad, however, it was not the case and we have two staying in a room with two double beds very small and uncomfortable for my kids.
They also charge resource fee, which I was never told when I check in. It’s $44 per room per day and $20 for a third three years old kid to stay in the same room with parents. That’s absolutely insane.
Honestly, this type of hotel and the Quarry of service shouldn’t exist in the city, such like San Diego. The hotel experience can easily destroy the whole traveling plan. We are talking about a $600 per night hotel and it’s literally worse than a Springhill hotel. You can find the next to the freeway. My whole family was very disappointed. This is my first time commenting Expedia, I wouldn’t do that if the experience wasn’t so bad like this. Book this hotel with cautious!

10/10

Exceptional

28 Jul 2026

cindy

This hotel was the best hotel I’ve stayed at. The view was breath taking and the amenities were great. Will definitely be booking her in the future

10/10

Exceptional

27 Jul 2026

Anthony

awesome

4/10

Poor

26 Jul 2026

Heather

My flight ended up being delayed and then eventually cancelled. Was messaging through the app that i would be late then not arriving which I have done many times with my bookings but never got a response or acknowledgment. I understand that i would not get my funds back but upset that there was no communication when i reached out.

10/10

Exceptional

26 Jul 2026

Socheat

The staff was great and very nice. Room was very clean and offered a great view. The smell of the hotel was really good, i was obsessed with finding out what fresher they use 😂. My husband was obsessed with the pool and hot tub

Partner

2/10

Poor

25 Jul 2026

Michael

Our stay was disappointing, especially since it was a birthday trip for my girlfriend. The bathroom wasn’t clean, there was hair in the shower, the body wash dispenser was empty, and it took over an hour and two calls to receive an extra blanket. These issues took away from what should have been a special experience. We’d appreciate your help with an appropriate resolution.

Partner

10/10

Exceptional

23 Jul 2026

Khang

Very clean hotel, super nice staff.

10/10

Exceptional

22 Jul 2026

Christin

Beautiful hotel

Family_with_children

10/10

Exceptional

22 Jul 2026

Nadine

Great place & amazing balcony views

2/10

Poor

22 Jul 2026

Jack

Horrible place horrible service. Never coming back

Partner

10/10

Exceptional

21 Jul 2026

Andre

Perfect hotel for family fun.

Family_with_children

10/10

Exceptional

21 Jul 2026

angela

We enjoyed a mini vacation.

Partner

10/10

Exceptional

21 Jul 2026

Christine

Everything was most excellent about the property, staff, and room. The only difficulty was that we couldn't cool down our room from 71 to 66. Guest services lent us a floor fan, which was a great help. I would highly recommend staying here!

Partner

10/10

Exceptional

20 Jul 2026

Abdulkadir

Staff was very pleasant and helpful.

Self

10/10

Exceptional

20 Jul 2026

Christopher

Great place to stay. The property is beautiful with lots of activities to do. The room was also nice and clean. Would definitely stay here again.

Partner

10/10

Exceptional

20 Jul 2026

Micah

The best experience from start to finish! Staff was very helpful and accommodating, can’t wait to go back!

Partner

10/10

Exceptional

19 Jul 2026

kim l

First Harmony at the front desk was a joy to work with. She has a genuine personality, I found her so pleasant and welcoming!
We LOVED our room, big, spacious, great view of the bay, plenty of seating for our visiting family.
We spent the day at the pool, there were great activities for my grandsons. They had a pirate, with story telling, a craft area, and smores after we left the pool area.
Great dinner at the Brewery X with the family.
We will definitely be back!

Partner

10/10

Exceptional

19 Jul 2026

Camden

We stayed in the Marina Tower with the Marina View. The newly renovated rooms were beautiful and clean, with an amazing view of the marina from the 12th floor. Dinner at Brewery X located in the lobby was very convenient and good for a quick meal with beautiful views. We didn’t use the pool or other amenities but they looked fun as well. If we had more time I would have liked to do the smores night by the pool, try the yoga class or paddle boarding. Maybe next time!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Anthony

Overprice

10/10

Exceptional

19 Jul 2026

Charlotte

Our flight was cancelled so we booked an overnight. Location was nice with beautiful views. Upon walking in the lobby, it gave a vibrant and fun vacation vibe. The hotel is old but very clean and updated. Staffs were nice and helpful. The shuttle to the airport was convenient and on time (every 30 mins).

Family

4/10

Poor

19 Jul 2026

Dave

The resort was okay, but it was grossly over priced for the facility. At $400 per night for a basic room was ridiculous. Marriott needs to upgrade this hotel if they want to continue to charge those kinds of rates

10/10

Exceptional

18 Jul 2026

April

Great view! Very nice staff

10/10

Exceptional

18 Jul 2026

Olivia

Everything was great, I just done like you guys charge so much for parking

Family_with_children

10/10

Exceptional

18 Jul 2026

Gail

Excellent, beautiful Hotel, location, and friendly staff.

2/10

Poor

18 Jul 2026

Marc

Staff members at the front desk were helpful, however housekeeping and the food delivery service were absolutely terrible. Never staying here again. The microwave that took two hours to appear in our room had mold and the drinks we ordered that also took a few hours to arrive were just cans of beer that shouldn’t take more than a few minutes to bring up. Also, the attitude of the food delivery service was terrible. The manager had to get involved to alleviate some of the stress and pain caused during our stay but suffice it to say we will NOT be staying here again.

Partner

6/10

Pleasant

18 Jul 2026

Roma Nalini

The hotel itself was beautiful and clean and the location is so beautiful. However the service wasn’t as good. I asked the staff to clean our room three times and they never came. I was very disappointed with the service.

Family_with_children

10/10

Exceptional

17 Jul 2026

Samuel

Fantastic property!! 10/10

10/10

Exceptional

17 Jul 2026

GVANTSA

Good

10/10

Exceptional

17 Jul 2026

JOSE LUIS

Staff is very helpful. They have this airport shuttle that comes very convenient

Family_with_children

10/10

Exceptional

16 Jul 2026

Monica

The balcony and the view

Family_with_children

10/10

Exceptional

16 Jul 2026

Juan

View of the bay was nice. Will stay again

10/10

Exceptional

15 Jul 2026

Gianna

Staff super accommodating

Partner

8/10

Excellent

15 Jul 2026

Alvina

The property was great ,location was beautifull , we tried to use the pool it was dirty , the main pool. Also the hallways and the room doors weren't in good shape , the balconies were dirty and dusty and the windows also We didnt use any amenities but had to pay resort fee unfortunately.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Heather L

Staff at the pool was incredible! Loved the pool! Beautiful views of the bay!

Partner

10/10

Exceptional

15 Jul 2026

Katherine (Katie)

My family and I had a great stay! The accommodations were clean, well updated and felt luxurious! Staff was friendly and professional!! We would stay here again!

Family_with_children

8/10

Excellent

15 Jul 2026

Ann Rose

Great stay, bed sheets kind of rough but the pillows are the best!

Family_with_children

10/10

Exceptional

14 Jul 2026

Michelle

As I walked into the main hotel, there was an amazing beautiful lobby with a open actual bay patio view in the rear of the lobby. The smell of the sea air and giew was divine.We were shuttled to the another Sheraton Hotel Harbor Resort tower and our room was amazing with a balcony both overlooking the 180 degree view of the bay. The bay is right in front of the hotel and is also behind the hotel. The staff were courtesy, very nice and helptful and I want to give a shout out to Jeffrey and Dino at the front desk! There was an amazing singer pianist Shea Givens. Her voice is magnificent. We had dinner at the Sheraton resturaunt so we could enjoy Shea sing live music ans enjoy dinner (a little on the epensive side $36 for a Chicken Ceasar salad and $7 for a small taco) right by the bay. Love this hotel and I will be back soon!

2/10

Poor

14 Jul 2026

Moran

After eating breakfast at the hotel, I developed severe stomach pain. I cannot be certain what caused it, but it significantly affected my stay and made me feel unwell for the rest of the day. Combined with the other issues I experienced, I am requesting a full refund

10/10

Exceptional

14 Jul 2026

Marcus

Clean Balcony

8/10

Excellent

14 Jul 2026

Casey

Partner

10/10

Exceptional

13 Jul 2026

latanya

So many activities for the children as well! Amazing pool too!

10/10

Exceptional

13 Jul 2026

Miguel A Figueroa

Todo muy bien recomendable en todos los aspectos pensándo ya en el próximo regreso

Partner

10/10

Exceptional

13 Jul 2026

Teyah N

The room was very nice and the balcony was nice and had a great view of the port. Good distance from downtown and any activity that you want to do.

Friends

8/10

Excellent

13 Jul 2026

Ana

They did not clean our room on one of the days. There was no privacy sign on the door and we were also sharing the next room with our parents, the door was unlocked and their room was clean but not ours. Other than that it was a good stay.

Family

8/10

Excellent

13 Jul 2026

Pratika

This is a wonderful property to stay in with excellent customer service from the staff. Will come back.and enjoy amenities, provides free shuttle to and from.airport

Family_with_children

4/10

Poor

13 Jul 2026

maayan

Very nice and clean hotel. A few things worth mentioning to the client during the check in so he can make an informed decision:
Parking is 55 dollar per day
Resort fee 44+tax dollars a day (no one said that and didn't even mention I have the right to participate in the activities included in that fee)
There is authorization witholding - I suddley saw during our saty, that there are charges (pending) in my credit card for certain amounts I didn't understand. One time it was told that it was a mistake (200$), another time I was toled it is an \"incidentals\" (463$). Also, the amount I paid through hotels.com was different than has appeared in their system. I also added extra money for breakfast credit but it didn't appear in their system so I had to provide proof for that
And the most outrageous thing is that I was told that when I will do the checkout, I will receive a receipt of what I have to pay. I received a page that no one could understand, with charges I don't understand and a balance higher than what I am supposed to pay. To that I was told in the front desk that I will pay less than that but why isn't it on the receipt? Why is the balance higher?
Very fishy and untrustworthy behavior. I want to stay another day in San Diego but I certainly didn't want to stay in a hotel I have no idea how much will cost me.
This on top of the fact I ordered a room with bay view and got stok in some nearby building (Lanai tower), far from the entrance and zero nice view.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Eric

Beautiful property, perfect for couples and families.

Partner

6/10

Pleasant

12 Jul 2026

Kourtney

Very mid experience nice lobby restaurant and location. Room was just ok and we got the upgraded version would not stay again

Partner

10/10

Exceptional

12 Jul 2026

Tamas

Clean warm pool, staff is very friendly, balcony view is amazing .

Family_with_children

10/10

Exceptional

12 Jul 2026

Corry

Awesome location and stay! Will definitely be back

Partner

2/10

Poor

12 Jul 2026

Farrie

I checked into my room once I entered it smell like nothing but cigarette smoke I then called front desk to request a room change I was literally changed to a room that was a few doors down entered that room and it smelled like cigarette smoke as well and they did nothing about it never again!!!

10/10

Exceptional

12 Jul 2026

Darci

Property is really clean inside and out! Check-in was really easy and Harmony worked extra hard to make sure we had the two rooms we’d reserved just right! We had our mini daschund with us and every staff member was so helpful and accommodating! Loved the pool and poolside service! There are gas-powered fire pits too. There’s some really nice walking trails as well.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Rafayel

Terrible experience, took me 2 hours until get to the room, this is a motel room I can’t call it hotel room. Staff was rude, no parking, valley said we don’t have space so I had to park my corvette far away. paid for food and beverage only found bottle water that’s it. they charge me $300 deposit and after an hour they said it was mistake. paid $450 just for a night, I don’t recommend anyone to stay here it’s horrible place.

Family

10/10

Exceptional

12 Jul 2026

Libby

The staff at the Sheraton was amazing. First, Expedia charged me for an extra person, when I asked them to remove the fee, they said they had to rebook which actually made it more expensive. When I got to the Sheraton and explained, they took the charge away from their amenity fee so I wasn't paying the fee Expedia charged.

Another situation where the staff was amazing - I was only there for a short amount of time picking up my daughter from an out of country trip at the San Diego Airport. Her flight was delayed until 3 am, I debated stating another night so we could actually sleep since check out was at 11am. The staff waived all fees and put me tentativly in my room for a second night with the option of cancelling and doing a late check out instead in case we decided not to stay. Five stars for the Sheraton San Diego!

Family_with_children

8/10

Excellent

12 Jul 2026

Lorelei J

We loved the recently renovated hotel many common areas looked fantastic and well taken care of like the lobby & main restaurant. While a few areas looked a little weathered like letters missing on signage by elevators & doorways for staff looked beat up & needed TLC. We had a room on the 3rd floor overlooking the marina & pool, just beautiful. The next time, we'll know to be higher up, it was too close to all the noise at the pool. No one should be in the pool before 9 AM or after 8 PM and allowed to scream & yell. Please consider your guests staying on the the pool side it was too much noise! All things considered though the positives outwayed the negatives & we would stay Sheraton again.

Partner

10/10

Exceptional

11 Jul 2026

Mary

Overall it was excellent! Need to work on the cockroaches and skunks that came out at night by the fire pits

4/10

Poor

11 Jul 2026

Gibran

Upon arrival, we let the lady checking us in know it was our anniversary, she didnt acknowledge it, then she asked for our credit card and didnt tell us how much it was going to be charged (I should have asked). Then we noticed the receptionist was offering complimentary waters to their guest, so we then proceeded to ask the lady helping us (her name was Jam), then she gave us a water. We were pressed for time when we we finally got to our room because we had dinner reservations. Upon returning we noticed thr shower had hair and sand in thr tub from previous guests and thr body wash container was empty. Also, the floor wasnt vacuumed. I then called the manager to let him know everything that happend. By this being our 19th year anniversary, we probably wont stay here again.

Partner

8/10

Excellent

11 Jul 2026

Bernadette

Lilly, with guest services was tremendous in helping my make my daughters 21st birthday special! She made sure the room was decorated so beautifully!! It was a highlight of our trip. I thought the staff in all was very accommodating. This hotel is close to the airport with a free shuttle that also was a win!

Family

8/10

Excellent

11 Jul 2026

Candi

We enjoyed our stays at Sheraton Resort. The property is well maintained, clean, and

10/10

Exceptional

10 Jul 2026

Hanh

Everything was great.

Family_with_children

10/10

Exceptional

10 Jul 2026

Mike

Five Star Experience ***** You can not go wrong with this hotel.
ABSOLUTELY AMAZING! I am not staying anywhere else when I go to San Diego.

Partner

10/10

Exceptional

10 Jul 2026

Jennifer

The pool and spa were very nice. The shower had plenty of hot water, although it had some mold growing in the tiles, could use a little love. The bed was comfy, although it didn’t seem like a true king size. Just a note: there are two towers, and a bit of a walk between them. We stayed in the Bay Tower but will stay in the Marina tower next time since there are more amenities and restaurants there. Overall, this is a great location and a good price and very comfortable. We will stay here again

Partner

10/10

Exceptional

09 Jul 2026

Don

Great overall experience. Only issue was airport shuttle didn’t show up as scheduled so we took a Lyft.

Partner

8/10

Excellent

08 Jul 2026

Asha

Conveniently located, check-in officer was not too accommodating, however, after not liking my first room she mo

10/10

Exceptional

08 Jul 2026

Abdulkader

Was cool

10/10

Exceptional

08 Jul 2026

Sal

Great place to stay. Fun and well located. Great views. The only thing I suggest is bring some water and drinks. There’s no gift shop to buy things. Restaurants are great though.

Family_with_children

8/10

Excellent

07 Jul 2026

Justice

Decent

Self

8/10

Excellent

06 Jul 2026

Karen

Great stay

10/10

Exceptional

06 Jul 2026

Joseph

Had a great 4 th of July even thou it was a last minute decision enjoyed the hotel the Marriott properties is the only place to stay

Friends_and_family Friends

2/10

Poor

06 Jul 2026

Kulwant

Room not ready until 6.30 pm . No parking 4 th July

Friends_and_family Family

2/10

Poor

05 Jul 2026

Misuk

When I checked in, I paid $1,204.80, including the $200 deposit. Nobody told me that using room charge would increase the authorization on my credit card.
The next day, I got an alert that my card was charged $333.86 while I was out all day. I was worried because I hadn't used any hotel services. The front desk couldn't clearly explain the charge. At first, they even said it might be for the pool, but we never used the pool.
I ate at Sunglow and told them not to charge it to my room. I paid with my credit card and kept the receipt. Later, I found out they charged me twice. Instead of fixing it right away, they told me to call my credit card company to prove I had already paid.
I also asked a manager what the \"E-Channel Retail\" charge was because I thought I was being charged hundreds of dollars more. She kept saying, \"You don't stay here for free,\" instead of explaining my bill. I had already paid for my room at check-in. I only wanted to understand the charges.
My son finally helped explain that using room charge caused the hotel to increase the authorization on my card. I understand that this may be the hotel's policy, but it should be explained during check-in. If someone had told me, I wouldn't have been stressed thinking I was being overcharged.
At check-out, the restaurant charge was still on my room even though I had already paid. After waiting again, another manager fixed the duplicate charge, apologized, and clearly explained that the $1,500 was only a pending author

Family_with_children

6/10

Pleasant

05 Jul 2026

Xueqing

Can’t say we’re impressed. The room is marketed as Bay View on Expedia but our room is faced to a parking lot.

There is misleading information and advertisements on Expedia for the room we booked.

4/10

Poor

05 Jul 2026

Esteban

The hotel has a great location but I have had issues with my reservations on multiple occasions where they overbooked and I received a room that was not what I reserved. If there is an event or holiday the staff is a bit overwhelmed. You will have to pay minimum 55 dollars for parking and you may end up in a dirt parking lot which is not easy to move luggage on. Valet fills fast if it is a busy day. Would expect a bit more from a property like this. Especially since they use surge pricing during popular holidays.

Partner

6/10

Pleasant

05 Jul 2026

NATASHA

The double queen room was not spacious enough for four people, but staff was very accommodating to our needs and provided requested items as needed. Overall we enjoyed the stay.

Family

6/10

Pleasant

05 Jul 2026

Tamera

Overall the rooms were clean but the carpet was old and made your feet black. And the beds were comfy but the towels were paper thin and very old also. We were unable access the properties pool on the 4th of July due to a private event they were hosting, and we were not made aware of it prior to our stay. Also there are no conveniences on the property like a little store to buy water or even a vending machine! The pluses are , the location right in front of the Bay, and very friendly staff.

Family

10/10

Exceptional

05 Jul 2026

WALEED

Very nice location abd holiday activities

Family_with_children

10/10

Exceptional

05 Jul 2026

Denise

Room was clean
Staff was very nice

Partner

10/10

Exceptional

05 Jul 2026

Jamel

Great

Partner

10/10

Exceptional

04 Jul 2026

Damien

Amazing

Family_with_children

8/10

Excellent

04 Jul 2026

Liona

i didnt know that it would be like a motel/open to the outdoors. we stayed in the lanai towers and had to walk far for the lobby as well. clean room nice area by the water but just not as expected with the motel kind of room. Guest service lady on the phone was rude when i asked for towels,other staff nice.

Friends

6/10

Pleasant

04 Jul 2026

Willard

Not very helpful at all!!!

Self

8/10

Excellent

04 Jul 2026

Irina

Did have water in the room otherwise everything was great

8/10

Excellent

30 Jun 2026

Stephan

We stay here at least once a year, always have a great time. The recently remodeled look was impressive, the restaurants are excellent.

Family

10/10

Exceptional

30 Jun 2026

Janelle

The little market contains actually healthy snacks! Delicious hangar steak at X bar- good staff, great waiter! Room is clean and well maintained. Shuttle and hotel pricing were key decision points for choosing Sheraton again.

Partner

10/10

Exceptional

29 Jun 2026

Michael

Good size rooms, shuttle services to airport. Great viewd

Partner